Road

Service
A guide to your
personal entitlements

[Link]
We’re here to help. Contents
Call 13 11 11 to talk to our Road Service team 1. RAA Road Service Benefits 1 3.9 Hire Car Conditions 12
To receive Road Service you must be a Road Service Product Holder. You must also be 1.1 Road Service Call-out limits: 1 3.10 Vehicle Recovery Conditions 12
driving the Vehicle at the time of the Breakdown, and be present when the RAA Service
1.2 Wheel changing 2 4. RAA Premium and RAA Plus 13
Provider arrives.
1.3 Battery replacement/jump-start 2 Conditions
4.1 Annual Benefit limits 13
So we can help you, have this information ready: 1.4 Lockout/locksmith services 3
• Your RAA Member number and the best phone number to reach you on 1.5 Caravans/trailers 3 5. Exclusions 13
• The registration number, make, model and colour of your Vehicle 1.6 Motorcycles 3 6. General Terms and Conditions 14
• All your location details, including the street name, suburb or town, closest 1.7 Fuel 3 6.1 Road Service Product 14
intersection, which side of the street you’re on, and any distinguishing landmarks 14
1.8 Electric Vehicles 3 6.2 Accessing your Benefits
• An explanation of what happened or appears to be the problem with your Vehicle
1.9 Bicycles 4 6.3 Location 15
After calling us, stay with your Vehicle until help arrives. Leave your mobile switched on
1.10 Mobility Scooters 4 6.4 Repairs 15
and make sure it’s easy to hear.
5 6.5 Accidents 15
If there are extraordinary circumstances or you’re worried about your safety, please let 2. Towing
us know when you call. 5 6.6 Call-Outs 15
2.1 Towing entitlements
If you’re in South Australia or Broken Hill, your call will be routed directly to RAA. In all 5 6.7 Reimbursement 16
2.2 Taxi
other locations throughout Australia, your call will be directed to the local affiliated 6.8 Cancellation 16
2.3 Second tow 6
motoring organisation.
6 6.9 Waiting Periods 16
2.4 Caravans/Trailers – where the
17
For drivers with a hearing or speech impairment Vehicle breaks down 6.10 Road Service Subscription Fees
2.5 Caravan/Trailers – where the 6 6.11 Interstate/Overseas Service 17
• You can contact us for Road Service by using the National Relay Service
[Link] Towed Unit breaks down 18
6.12 Personal Information Use and
• The number to provide for RAA Road Service is 13 11 11 2.6 Heavy or oversize Vehicles or 7 Disclosure
• If you have no internet access, you can access the National Relay Service Towed Unit and/or Special Towing 18
7. Membership of RAA
via SMS by texting 0423 677 767 Equipment
8. Glossary 19
• Make sure you have all information ready to relay. 2.7 Non-collision ‘Accident’ towing 7
Road Service – summary of 23
Please note that these methods are subject to public telecommunications network 3. 100km Away from Home 8
benefits
reliability. Benefits
We’re here to help 25
If you do not receive a reply in a timely period, you should use an alternative method. 3.1 Emergency Benefit 8
3.2 Stay and Repair Benefit 9
Accessing your Premium or Plus Away From Home Benefits 3.3 Travel On – Hire Car Benefit 9
Phone 1800 888 522 3.4 Travel On – Air/Coach Benefit 9
If you qualify for any Away From Home Benefits as outlined on page 8, please phone 3.5 Vehicle and Passenger Recovery 10
1800 888 522 (free call Australia wide).
3.6 Accidents or Stolen Vehicles 11
So that we can establish your eligibility for an Away From Home Benefit, please try to Benefit
have the mechanic who diagnosed the problem present when you call RAA. If that isn’t
possible, please be ready to provide the name, business name, address and telephone 3.7 Wheels/Tyres (Space Saver Spare/ 11
number of the mechanic, so that we can contact them. Run Flat Tyre) Benefit
3.8 Accommodation Conditions 11
1. RAA Road Service Benefits Metro
If your Vehicle breaks down anywhere in the Metropolitan Patrol Serviced Area, an RAA Service
Here’s everything you need to know about RAA Road Service, including all the terms and Provider will attend without charge.
conditions of your Benefits. Country
By the way, when we refer to “you” or “you’re”, we mean you – the Product Holder. When we refer If your Vehicle breaks downs outside the Metropolitan Patrol Serviced Area, Road Service will be
to “us”, “our” or “we”, we mean us – RAA. When we refer to “Benefits”, we mean the services that provided by the designated RAA Country Service Depot for that location.
you receive as the Product Holder. For more definitions, refer to the glossary on page 19.
Call-outs to areas outside of the Metropolitan Patrol Serviced Area are limited to Breakdown
The Benefits: locations within the following distances from the designated RAA Country Service Depot, per
• Only apply to Breakdowns that occur within Australia Incident:
• Can only be provided within the locality of the Breakdown • Premium: 200km (400km Round Trip)
• Only apply if you’re driving the Vehicle at the time of the Breakdown, (unless you’re supervising • Plus: 100km (200km Round Trip)
a learner driver. In this case, the Benefits will apply as if you were driving the Vehicle) • Standard: 40km (80km Round Trip).
• Don’t apply if you, against our advice or the advice of a qualified repairer, continue driving the If your Vehicle needs Road Service outside of these distances, there will be additional costs
Vehicle following a Breakdown and these will need to be paid at the time of the Call-out. But don’t worry – we’ll give all this
• If limits to the Benefits aren’t listed for different RAA Road Service Products, the same Benefit information to you when you call us, so you can decide if you want to go ahead with the Call-out.
applies for all Products.
If you request Road Service an excessive number of times for a single recurring Vehicle fault that 1.2 Wheel changing
you have failed to rectify we may refuse or restrict your Benefits.
If you have a suitable, roadworthy spare wheel, the RAA Service Provider will change the wheel for
All RAA Road Service monetary Benefits, limits and charges include GST. you during the Call-out.
Road Service This Benefit is limited to:
Road Service is a Vehicle Breakdown service that provides you with assistance if your Vehicle and/ • Vehicles and/or Towed Units that weigh less than three tonnes fully loaded
or Towed Unit has an unexpected mechanical or electrical fault or failure. Road Service does not • Circumstances that don’t need specialised equipment to safely provide a wheel change.
cover an Insurable Event and is not a substitute for motor vehicle insurance.
If the Vehicle falls outside our weight and equipment limitations, an RAA Service Provider will
You must be the driver of the Vehicle at the time of the Breakdown, and you must also be present be dispatched to assess and assist with the wheel change where possible, using your Vehicle
when the RAA Service Provider arrives. manufacturer’s wheel changing equipment.
Road Service is available within Australia at any time, no matter what Vehicle you’re driving. Tyre repairs won’t be undertaken at the roadside.
Our main aim is to get your Vehicle moving after a Breakdown, but we can only undertake minor This Benefit applies to all levels of Road Service.
repairs that can, using parts and tools available within the service Vehicle, be completed safely
and within a reasonable time, at the roadside.
1.3 Battery replacement/jump-start
The type of Road Services that are available may be influenced by the location and circumstances
of the Breakdown. If the Vehicle doesn’t start because of a flat battery, the RAA Service Provider will assess the
battery during the Call-out, and provide a jump-start if appropriate.
You might need to pay for some services and Benefits if the Breakdown happens in a Non-
Serviced Area. You may be eligible to get these costs reimbursed, but again this will depend on If necessary, and where available, we offer an extensive range of competitively priced automotive
your level of Road Service (see section 6.7). RAA branded batteries available for roadside purchase. If you’d like to purchase an RAA battery
from the RAA Service Provider, (subject to availability) they’ll install the RAA battery for no
additional charge.
1.1 Road Service Call-out limits:
If you buy an RAA battery, the following discounts apply:
• Premium: You get unlimited Call-outs included in your Subscription Year
• Premium: $20 discount
• Plus: You get unlimited Call-outs included in your Subscription Year
• Plus: $20 discount
• Standard: You get up to four Call-outs each Subscription Year. More than four Call-outs will
• Standard: nil.
incur an additional fee, which will need to be paid at the time of the Call-out. But don’t worry –
we’ll give all this information to you when you call us, so you can decide if you want to go ahead Motorcycle batteries aren’t available for roadside purchase. If your motorcycle needs a new
with the Call-out. battery, you can use your Towing Benefits (see section 2) to tow your motorbike to a designated
RAA battery Service Centre or to another place of repair.
If you request a Call-out for a fault or defect, where we have previously attended, and you have
failed to rectify, we can refuse or limit the Road Service.

1 2
1.4 Lockout/locksmith services If you’re towed to an Accessible Charging Station, you’ll need to provide your own charging cable
and/or adaptor to charge your Vehicle. We can’t supply charging cables or adaptors for Electric
If you tell us there’s a child locked in a Vehicle or caravan, and that it’s an emergency situation Vehicles, and any costs associated with charging the Vehicle will be at your own expense.
or the child is distressed, we’ll transfer the call to emergency services (000), and send an RAA
Service Provider.
1.9 Bicycles
If you’ve locked your keys in your Vehicle or caravan, the RAA Service Provider will make a
reasonable attempt to unlock your vehicle using available hand tools. If this isn’t possible, we can If your Bicycle can’t be ridden because of a mechanical failure or puncture, an RAA Service
arrange for a locksmith to attend your Vehicle or caravan. If a locksmith attendance is needed Provider will attend and attempt to fix the Bicycle.
because your Vehicle or caravan is disabled, then we’ll contribute an amount towards the cost of If the RAA Service Provider can’t fix the Bicycle at the roadside, during the Call-out we can arrange
the locksmith services. for a taxi to take you and your Bicycle to a place of safety or repair at the time of providing Road
The maximum we’ll contribute to locksmith services in each Subscription Year is: Service. We’ll contribute a maximum of $55 per Subscription Year to the cost of a taxi following a
Call-out for a Bicycle.
Premium: $150
Plus: $75 The taxi contribution for Bicycle Breakdown can only be used once per Call-out, and is separate
from the Premium taxi Benefit after Vehicle Breakdown/towing (see section 2)
Standard: $50.
In Country Serviced Areas, transport can be provided by the designated RAA Country Service
Or, instead of using the locksmith contribution (or if a locksmith is unavailable), you can use your
Depot. Transport of you and your Bicycle back to the designated RAA Country Service Depot up to
Towing Benefits (see section 2).
distances of, per incident:
The locksmith contribution isn’t available for Vehicles or caravans that have been disabled • Premium: 200km (400km Round Trip)
because of an Accident or vandalism, or if the Vehicle or caravan has been stolen.
• Plus: 100km (200km Round Trip)
• Standard: 40km (80km Round Trip).
1.5 Caravans/trailers
If a child under the age of 18 is riding with you and their Bicycle suffers a mechanical failure or
If you’re towing a caravan, trailer, horse float or something similar, and that Towed Unit suffers an puncture, you may also use the Benefits for the child. It’s your responsibility to make sure any
unexpected mechanical or electrical fault, failure, or lock-out, an RAA Service Provider will attend necessary child safety restraints or seating is available for the child.
and provide assistance, as if it were a Vehicle Breakdown.

1.10 Mobility Scooters

1.6 Motorcycles
If your Mobility Scooter breaks down, an RAA Service Provider will attend and attempt to get your
If your motorcycle can’t be ridden because of a mechanical or electrical fault, failure or puncture, scooter working again.
an RAA Service Provider will attend and attempt to get your motorcycle going again.
If the RAA Service Provider can’t fix the Mobility Scooter at the roadside, and the Breakdown
If we’re unable to fix the motorcycle at the roadside or you have a flat tyre, you can use your happens away from your Home, during the Call-out we can arrange for a taxi to take you and
Towing Benefits (see section 2). your Mobility Scooter to a place of safety or repair. For each Subscription Year, we’ll contribute a
maximum of:
1.7 Fuel • Premium: $100
Out of fuel • Plus: $75
If your Vehicle has run out of fuel, the RAA Service Provider may provide, at your cost, sufficient • Standard: $50.
fuel so that you can drive to the nearest fuel outlet. The taxi contribution can only be used once per Call-out, and is separate from the Premium taxi
If the RAA Service Provider can’t supply fuel at the roadside, you can use your Towing Benefits Benefit after Vehicle Breakdown/towing (see section 2).
(see section 2) to tow the Vehicle to a fuel outlet. In Country Serviced Areas, transport can be provided by the designated RAA Country Service
Incorrect fuel Depot. Transport of you and your Mobility Scooter back to the designated RAA Country Service
If you’ve filled your Vehicle with incorrect fuel, you can use your Towing Benefits (see section 2) to Depot up to distances of, per incident:
tow the Vehicle to a place of safety or repair. • Premium: 200km (400km Round Trip)
• Plus: 100km (200km Round Trip)
1.8 Electric Vehicles • Standard: 40km (80km Round Trip).
If your Electric Vehicle runs out of charge, you can use your Towing Benefits (see section 2) to tow Road Service doesn’t include assistance with lifting a person in or out of the Mobility Scooter.
the Vehicle to your home or to the nearest Accessible Charging Station. Road Service in shopping centres and other buildings will only be provided in an area that’s
suitable and practicable for the RAA Service Provider (such as an outside entrance or undercover
car park) to access both the Mobility Scooter and the service vehicle.
3 4
2. Towing 2.3 Second tow
If the Vehicle can’t be towed to your nominated repairer at the time of Breakdown, a second tow to
If we’re unable to get your Vehicle moving again, we’ll arrange for a Towing Provider to tow the that repairer may be arranged within 14 days of the first Road Service tow and/or Vehicle recovery
Vehicle to a place of safety or repair. Towing is only provided for mechanical or electrical fault or for the Vehicle only.
failure.
The second tow will be available as follows:
The Towing Benefits don’t cover the towing or recovery of bogged Vehicles and/or Towed Units.
• Premium: up to 20km per Incident
However, we may arrange towing or recovery of bogged Vehicles and/or Towed Units at an additional
expense. • Plus: arranged by RAA, but at your additional cost
• Standard: arranged by RAA, but at your additional cost.
Towing Benefits are limited to the distances and other conditions that are listed below. You must
pay any additional fees applicable to the Excess Kilometres to the Towing Provider at the time of You must pay any additional costs not covered by your Subscription Fee at the time of the tow
the tow. These additional fees are set by the Towing Provider. We’ll tell you prior to attendance if directly to the Towing Provider.
an additional fee will apply to the tow. If you don’t want to go ahead with the tow, you can cancel
without charge any time before the Towing Provider is dispatched. 2.4 Caravans/Trailers – where the Vehicle breaks down
If you’re towing a caravan, trailer, horse float or something similar and your Vehicle breaks down,
2.1 Towing entitlements we may provide Towing Benefits for the Vehicle and the Towed Unit, as long as each unit is under
Metro three tonnes and doesn’t need Special Towing Equipment. Towing Benefits are set out for each
Towing, in any direction from the Breakdown location, up to distances of, per incident: level below. Towing Benefits aren’t available for bogged Towed Units.
• Premium: 50km Metro
• Plus: 20km Towing, in any direction from the Breakdown location, up to distances of, per incident:
• Standard: 10km. • Premium: 50km
• Plus: 20km
Country
Towing back to the designated RAA Country Service Depot up to distances of, per Incident: • Standard: nil.
• Premium: 200km (400km Round Trip) Country
• Plus: 100km (200km Round Trip) Towing back to the designated RAA Country Service Depot up to distances of, per Incident:
• Standard: 40km (80km Round Trip). • Premium: 200km (400km Round Trip)
Towing in any direction from the Breakdown location or from the attending RAA Country Service • Plus: 100km (200km Round Trip)
Depot, per incident: • Standard: nil.
• Premium: the lesser of a distance of 50km or to a value of $330 Towing in any direction from the Breakdown location or from the attending RAA Country Service
• Plus: the lesser of a distance of 20km or to a value of $132 Depot, per incident:
• Standard: the lesser of a distance of 10km or to a value of $66. • Premium: the lesser of a distance of 50km or to a value of $330
The tow must be taken at the time of the Breakdown. • Plus: the lesser of a distance of 20km or to a value of $132
• Standard: nil.
Towing Benefits are only available using Standard Towing Equipment, which is any towing equipment
legally able to safely tow a Vehicle with a gross mass of up to 3 tonnes, maximum height of 2 metres, The tow must be taken at the time of the Breakdown.
maximum length of 5.5 metres, maximum width of 2.3 metres and/or wheel span of 1.8 metres.
2.5 Caravan/Trailers – where the Towed Unit breaks down
2.2 Taxi If you’re towing a caravan, trailer, horse float or something similar and it breaks down, we’ll provide
If your Vehicle is eligible for Towing Benefits, we can arrange a taxi service after our Service Provider Towing Benefits for the Towed Unit (as long as it’s under three tonnes and doesn’t need Special
has attended to your Vehicle. The taxi may be taken from the location of the Breakdown or from the Towing Equipment) as set out for each level below:
destination of the tow after it’s been completed. Metro
We’ll make the following contribution to a taxi used following a tow: Towing, in any direction from the Breakdown location, up to distances of, per incident:
• Premium: up to $55 per Subscription Year • Premium: 50km
• Plus: nil • Plus: 20km
• Standard: nil. • Standard: 10km.

5 6
Country
Towing back to the designated RAA Country Service Depot up to distances of, per Incident:
3. 100km Away from Home Benefits
• Premium: 200km (400km Round Trip) Away from Home Benefits are only available to Premium and Plus Product Holders. The Benefits
• Plus: 100km (200km Round Trip) apply if:
• Standard: 40km (80km Round Trip). • You have a Breakdown or your Vehicle has been stolen more than 100km from Home;
Towing in any direction from the Breakdown location or from the attending RAA Country Service • After receiving Road Service, the RAA Service Provider isn’t immediately able to repair the
Depot, per Incident: Vehicle you’re driving due to mechanical or electrical fault or failure.
• Premium: the lesser of a distance of 50km or to a value of $330 Away from Home Benefits are only available to Australian Residents and don’t apply once you’ve
arrived Home.
• Plus: the lesser of a distance of 20km or to a value of $132
• Standard: the lesser of a distance of 10km or to a value of $66. Any extra costs for transport from an approved RAA Country Service Depot or repairer to a motel,
Hire Car depot or other location aren’t automatically covered, and won’t be reimbursed by us
unless they’re approved by one of our Premium or Plus consultants before the journey starts.
2.6 Heavy or oversize Vehicles or Towed Unit and/or Special
Towing Equipment If the Vehicle CAN be repaired within 48 hours by a qualified mechanic,
‘Emergency’ Benefits (section 3.1) may apply
If the Vehicle, Towed Unit or recreational mobile home can’t be towed using Standard Towing
Equipment or weighs in excess of three tonnes, we’ll attempt to arrange towing on your behalf. If the Vehicle CAN’T be repaired within 48 hours by a qualified mechanic,
With the exception of recreational mobile homes, this Benefit is limited to Vehicles weighing up to You can choose either:
four tonnes. - ‘Stay and Repair’ (section 3.2),
We’ll contribute to the cost of towing for such Vehicles as follows: - ‘Travel On – Hire Car’ (section 3.3),
- 'Travel On – Air/Coach' (section 3.4) or
• Premium: up to $300 per Subscription Year
- ‘Vehicle and Passenger Recovery’ (section 3.5) Benefits may apply
• Plus: nil
• Standard: nil. If you’re without a car overnight because of an Accident or theft,
‘Accident or Stolen Vehicle’ (section 3.6) Benefits may apply; or

2.7 Non-collision ‘Accident’ towing If the Vehicle can’t be driven because of a puncture,
After an Accident in the Metropolitan Patrol Serviced Area – either as a result of a Collison or Non- ‘Wheels/Tyres’ (Section 3.7) Benefits may apply.
Collision – government regulations apply to towing.
If your Vehicle needs Non-Collision Accident towing, we can’t directly provide Towing Benefits 3.1 Emergency Benefit
– instead, we’ll give you a contribution of up to $100 per Incident towards towing costs, upon
presentation of a receipt and the government ‘Authority to Tow’ form. This contribution is only If your:
available where the towing cost isn’t covered by a claim on any comprehensive vehicle insurance • Vehicle or caravan has broken down and can be repaired within 48 hours and you stay in the
you hold in relation to the Vehicle. area of the Breakdown, or
• Vehicle's suitable roadworthy spare wheel (Vehicle only) has been fitted and punctured before
you’ve been reasonably able to have the original tyre repaired; or
• Vehicle is filled with incorrect fuel; or
• keys have been lost, damaged, stolen or locked in the Vehicle or caravan
You’re entitled to the following:
Accommodation
The maximum we’ll contribute for accommodation, per Incident, is:
• Premium: up to $150 per night for up to two nights
• Plus: up to $130 for one night
• Standard: nil.

7 8
Hire Car If needed, a similar return journey will be provided for one person to return to the repairer to
The maximum we’ll contribute for Hire Car, per Incident, is: collect the repaired Vehicle, within the above limits.
• Premium: up to $130 per day for up to two days
• Plus: nil 3.5 Vehicle and Passenger Recovery
• Standard: nil. If your Vehicle can’t be repaired within 48 hours and you choose to continue your journey with
Hire Car isn’t available if your caravan has broken down. your Vehicle and up to four passengers to your destination or return Home, you’re entitled to the
following:

3.2 Stay and Repair Benefit Vehicle Recovery

We’ll arrange and cover the cost for the Vehicle to either be transported back to your Home or to
If your Vehicle or caravan can’t be repaired within 48 hours and you choose to stay in the area of
the intended destination of your journey.
the Breakdown location, you’re entitled to the following:
Caravan/Trailer Recovery
Accommodation
If you’re towing a caravan, trailer or similar, the maximum we’ll contribute to the recovery of your
The maximum we’ll contribute for accommodation, per Incident, is:
Towed Unit, per Incident, is:
• Premium: up to $150 per night for up to five nights
• Premium: up to $500
• Plus: up to $130 per night for up to three nights
• Plus: nil
• Standard: nil.
• Standard: nil.
Hire Car
Passenger transport
The maximum we’ll contribute for Hire Car, per Incident is:
The maximum we’ll contribute for transport to you and up to four passengers, per Incident, is;
• Premium: up to $130 per day for up to five days
• Premium: transport by air or coach. We don’t have a cap on the coach fares but we will limit air
• Plus: up to $110 per day for up to three days fares to $800
• Standard: nil. • Plus: transport by air or coach. We don't have a cap on the coach fares but we will limit air fares
to $400
3.3 Travel On – Hire Car Benefit • Standard: nil.
If your Vehicle can’t be repaired within 48 hours and you choose to have your Vehicle repaired in If you choose to continue to your destination while the Vehicle is transported to your Home, we
the area of the Breakdown and continue your journey to your destination or return Home you’re won’t be able to contribute to transport, accommodation or other expenses incurred on the return
entitled to the following: journey.
Hire Car Pet Recovery
The maximum we’ll contribute for Hire Car, per Incident, is: We’ll arrange for the recovery of your domestic pet(s) back to your Home or to the intended
• Premium: up to $130 per day for up to seven days destination of your journey.
• Plus: up to $110 per day for up to five days The maximum we’ll contribute to the costs of pet recovery, per Incident, is:
• Standard: nil. • Premium: up to $220 per Incident
• Plus: nil
3.4 Travel On – Air/Coach Benefit • Standard: nil.
If your Vehicle can’t be repaired within 48 hours and you choose to have your Vehicle repaired in This Benefit applies to domestic pets only and doesn’t cover animals used for commercial
the area of the Breakdown and continue your journey to your destination or return Home, you’re purposes (including racing).
entitled to the following:
Accommodation
Passenger transport Accommodation Benefits apply once the transportation of the Vehicle has been organised and
The maximum we’ll contribute for transport of you and up to four passengers, per Incident, is you’re awaiting alternative transport to your Home or destination of your journey.
• Premium: transport by air or coach. We don’t have a cap on the coach fares but we will limit air The maximum we’ll contribute for accommodation, per Incident, is:
fares to $800 • Premium: up to $150 per night for up to five nights
• Plus: transport by air or coach. We don’t have a cap on the coach fares but we will limit air fares • Plus: up to $130 per night for up to three nights
to $400
• Standard: nil.
• Standard: nil.

9 10
3.6 Accidents or Stolen Vehicles Benefit 3.9 Hire Car Conditions
If you’re without the Vehicle overnight after an Accident (including windscreen damage), water The Hire Car Benefit covers the base rental rate for a Hire Car together with other unavoidable
damage, vandalism, fire or theft, irrespective of whether the Vehicle is insured or not, you’re entitled to costs, like administration fees, Vehicle registration recovery fees, one way rental fees, age-related
the following: fees, premium location surcharges only (where applicable) and excess kilometres. Any additional
costs like fuel, insurance premium protection, tolls and voluntary extras won’t be covered by us.
Accommodation
You’ll also need to meet the hiring requirements of the car rental firm. Although we’ll reimburse
The maximum we’ll contribute for accommodation, per Incident, is: you for the specified costs of the Hire Car, you’ll enter into the contract with the Hire Car provider
• Premium: up to $150 per night for up to two nights and will be liable for any cost, damage, Accident liability or claim in connection with your use of
• Plus: up to $130 for one night the Hire Car.
• Standard: nil. If a Hire Car isn’t available locally you may, at your own expense, travel to the nearest location.
If your caravan has been involved in an Accident and can’t be occupied overnight, you’re also eligible The location where a Hire Car is available must be more than 100km from your Home address for
for this Accommodation Benefit. the Hire Car Benefit to apply. You are not entitled to a Hire Car once you have arrived at your Home.
Hire Car
The maximum we’ll contribute for Hire Car, per Incident, is: 3.10 Vehicle Recovery Conditions
• Premium: up to $130 per day for a maximum of two days • We engage third parties to provide the Vehicle recovery services.
• Plus: nil • To access the Vehicle Recovery Benefits, you may be asked to complete a Vehicle Movement
• Standard: nil. Schedule form before your Vehicle is transported, which authorises us to act as your agent in
relation to the Vehicle recovery.
• The Vehicle Movement Schedule will state any additional terms of any third party supplier,
3.7 Wheels/Tyres (Space Saver Spare/Run Flat Tyre) Benefit
which may apply to the recovery of your Vehicle.
You’re eligible for the Wheel/Tyre Benefit if the Vehicle you’re driving can’t be driven because of a • Vehicle recovery isn’t applicable if the Vehicle has been repaired.
puncture; the spare to be fitted is a standard manufacturer supplied Space Saver spare; and
• Delays with Vehicle transportation may happen in some areas, and we have no liability to you if
• the punctured tyre can’t be repaired on the same day locally or; this is the case.
• the nearest puncture repair facility exceeds the distance to be travelled using the Space Saver • To the extent permitted by law, we don’t accept responsibility for any loss or damage to your
spare as recommended by the manufacturer or; Vehicle or goods within the Vehicle during the Vehicle relocation or recovery. It’s the Vehicle
• the Vehicle is only fitted with a gel repair kit and the tyre can’t be repaired using the gel repair kit or; owner’s responsibility to ensure that the Vehicle is adequately insured at all times.
• the Vehicle is fitted with a run flat tyre and the tyre can’t be repaired or replaced on the same day • We won’t pay for the freight costs for Vehicles and passengers on any sea crossing.
locally. • The recovery of Vehicles is limited to those that don’t exceed any of the following physical
Accommodation dimensions:
Accommodation Benefits apply while your tyre is being repaired. –– 5.5 metres in length
The maximum we’ll contribute for accommodation, per Incident, is: –– 2.3 metres in width
• Premium: up to $150 per night for up to five nights –– 2 metres in height
• Plus: up to $130 per night for up to three nights –– 1.8 metres wheel span or
• Standard: nil. –– 3 tonnes gross weight.

Vehicle and passenger relocation There are also limitations on the recovery of Vehicles that are lowered, have body kits fitted,
vintage Vehicles or those that require special transport.
We’ll pay to get the Vehicle, you and up to four passengers to the nearest puncture repair facility.
Weight and dimension limitations apply (see Vehicle Recovery Conditions under 3.10). If we can arrange recovery of a Vehicle outside these limits and you wish to proceed, you’ll be
Transport for you and up to four passengers will be provided by coach only. required to pay any additional charges.
It’s your responsibility to pay any additional charges that may apply before the Vehicle can be
3.8 Accommodation Conditions relocated.

Accommodation Benefits cover you and up to four passengers. This Benefit will cover the cost of
the room only. Food, drink, phone calls, damage, etc aren’t covered and, unless otherwise stated,
temporary accommodation for livestock or pets following a Breakdown isn’t covered.

11 12
4. RAA Premium and RAA Plus Conditions • Where home mechanical repairs have been undertaken to the Vehicle prior to Breakdown.
• Any repairs associated with an Accident.
Premium and Plus Benefits are extensions of the Standard RAA Road Service Product. • Towing Benefits don’t apply for tyre trouble with an unserviceable or missing spare wheel on a
We reserve the right to refuse an application to upgrade to Premium or Plus at any time. Premium Vehicle or Towed Unit that’s normally equipped with a spare wheel.
and Plus Benefits apply in Australia only. • Towing Benefit for Vehicles that have been dismantled.
• Premium and Plus must be taken out directly with RAA in South Australia or Broken Hill, and • Towing Benefit where there’s already been a tow in connection with that Breakdown (Standard
can’t be taken out through an interstate motoring association or club. and Plus Road Service), unless you’re the holder of Premium Road Service Product. In this case
• The Terms and Conditions of Premium and Plus Road Service provide unlimited Road Service you’re entitled to a maximum of two tows for any one Breakdown within a 14 day period from
Call-outs – but Road Service may be refused or limited if the Call-out relates to a pre-existing the first Breakdown call (see section 2).
fault or defect for which we’ve previously attended to and you’ve failed to rectify. • Towing from or to Restricted Areas.
• Towing from a repair facility.
4.1 Annual Benefit limits • Road Service isn’t available to unattended Vehicles.
The cumulative value of Benefits exceeding the Standard Road Service Benefits is limited to: • Road Service isn’t available in Restricted Areas.
• Premium: • Road Service to farm equipment, earth-moving equipment, forklifts, wheelchairs and golf carts.
–– $3500 in your first year of holding the Premium Road Service Product • Road Service for battery-related faults where the Vehicle’s battery can’t be easily and quickly
replaced by an RAA Road Service Provider. Following attendance and diagnosis by an RAA
–– $5500 in each continuous Subscription Year you hold the Premium Road Service Product
Service Provider, the Vehicle/driver will be directed to an approved workshop for battery
thereafter
fitment or repair.
• Plus:
• Product Holders driving Vehicles that have been defected by the Police and/or an authorised
–– $1100 in your first year of holding the Plus Road Service Product Government Officer are only entitled to Road Service and Towing Benefits where the Breakdown
–– $2200 in each continuous Subscription Year you hold the Plus Road Service Product isn’t related to the reason for the defect.
thereafter • Vehicles that have been driven by the Product Holder against our advice or the advice of a
• Any amount in excess of your Premium or Plus annual limit is your personal responsibility. If qualified repairer.
the provision of a Benefit would or may cause you to exceed your annual limit, the RAA Service • Away from Home Benefits aren’t available for Vehicles on a day or temporary registration
Provider will tell you at the time of your request. If you don’t wish to proceed you can, at that permit.
time, cancel without incurring any additional fees.
• Away from Home Benefits aren’t available for Vehicles offered for sale by a licensed motor
• Any unused portion of your annual limit is forfeited at the end of the Subscription Year and Vehicle dealer.
doesn’t carry over to subsequent years.
• Away from Home Benefits aren’t available for Electric Vehicles that have run out of charge.

5. Exclusions 6. General Terms and Conditions

The following are excluded from the Benefits of all Road Service Products:
• Work (mechanical or otherwise) carried out on your Vehicle or Towed Unit when your Vehicle or 6.1 Road Service Product
Towed Unit is located at a commercial place of repair or RAA Country Service Depot.
• The Road Service Product is not an alternative to regular routine maintenance of a Vehicle.
• The cost of any labour (not performed at the roadside), spare parts or other costs associated
All Product Holders need to maintain their Vehicle in good working order and roadworthy
with the Vehicle repair.
condition.
• Vehicles involved in specifically convened organised events (such as rallies) involving road
closures or official traffic controls are excluded from Road Service and Away From Home
Benefits. Benefits are only available during travel to and from such events.
6.2 Accessing your Benefits
• Vehicles whose sole use is for commercial business, which includes but isn’t limited to taxis and To access your Road Service Benefits:
chauffeured Vehicles. • You (the Product Holder) must be the driver of the Vehicle at the time of the Breakdown, and
• A subsequent Call-out for a fault that’s already been attended to by an RAA Service Provider you must be present when the RAA Service Provider arrives.
where the fault hasn’t been rectified. • Your RAA Road Service Product must be active when you call for Road Service.
• Service to and recovery of Vehicles, Towed Units, Bicycles and Mobility Scooters on a road that • The disabled Vehicle must be registered.
isn’t a Maintained Public Road.

13 14
• You’ll be asked to provide adequate identification information at the time of asking for Road 6.7 Reimbursement
Service.
• If you need to pay for Benefits ordinarily covered by your RAA Road Service Product (such as
• Only one RAA Road Service Product may be used for each Incident. in a Restricted or Non-Serviced Area or interstate), you may apply for re-imbursement of these
Any circumstance or event where your verbal or physical conduct puts the health, safety or costs by RAA (these are limited to applicable Road Service Benefits).
wellbeing of an RAA Service Provider or any other RAA employee or contractor at risk, or • If you’ve paid for services or Benefits we have deemed to be eligible for partial or full
jeopardises their ability to safely carry out their responsibilities, may result in the immediate reimbursement, you’ve acted as an agent for RAA.
suspension of access to your Road Service Product. These events will be formally investigated. • We’ll reimburse you at the same rate that would apply if RAA engaged one of its normal RAA
During the process, you’ll be provided with an opportunity to explain your conduct. Service Providers to provide those services.
• Product Holders seeking a reimbursement for services or Benefits must apply within ten
6.3 Location months of the Breakdown date.
• Road Service is only available if the Breakdown location and the Vehicle and Towed Unit are • Receipted accounts for these services or Benefits, with details of the Breakdown, can be sent to
accessible by a Maintained Public Road.
RAA Incident Management
• If Road Service is needed in a location where the road isn’t a Maintained Public Road, Road
101 Richmond Road
Service may not be available or an additional cost might apply, which you’ll need to pay at the
Mile End SA 5031.
time of service.
• If the RAA Service Provider needs to travel Excess Kilometres, the additional cost must Reimbursement for towing costs (Premium: maximum of 400km Round Trip; Plus: 200km Round
be covered by at the time of Road Service. The RAA Service Provider will tell you before Trip) in Non-Serviced Areas is determined at RAA Country Service Depot payment rates as
attendance if an additional fee will apply to the Call-out, if you don’t want to go ahead with the amended from time to time.
Call-out, you can cancel without charge any time before the Service Provider is dispatched.
6.8 Cancellation
6.4 Repairs • You can cancel your Road Service at any time by giving us written notification addressed to 101
• The RAA Service Provider will provide Road Service with the objective of getting your Vehicle Richmond Road, Mile End SA 5031, by calling us on 8202 4610 or by visiting an RAA Shop.
back on the road or to a garage for permanent repairs. The RAA Service Provider may carry out • We may cancel your Road Service with immediate effect at any time by notifying you in writing
minor repairs on the roadside, but only if they can be done safely and within a reasonable time where in our reasonable opinion it’s needed to protect the health, safety or wellbeing of an RAA
using available hand tools. Service Provider or any of our other employees or contractors. In this case, we’ll refund any
• Spare parts offered by the RAA Service Provider during Road Service may or may not be Subscription Fees that relate to the period after cancellation, or cancel any direct debit on and
genuine parts. All spare parts meet or exceed manufacturer’s specification and comply with from the date of cancellation. If we cancel your Road Service Product under this clause, we may,
relevant Australian Standards and regulatory requirements and are fit for purpose. Spare at our discretion, cease to make the Road Service Product available to you.
parts have been sourced from independent manufacturers and comply with manufacturer’s
specifications. 6.9 Waiting Periods
• If you’ve purchased an RAA Road Service Product and you’re not an existing RAA Member and
6.5 Accidents you need Road Service within 48 hours of purchasing your RAA Road Service Product:
• Unless specified, the Benefits aren’t available following an Accident including, without –– A Service Fee will be charged. You’ll be told about this Service Fee when you request Road
limitation, Towing Benefits, or roadside repairs arising from an Accident. Service.
–– Away from Home Benefits won’t apply.
6.6 Call-Outs • If you’ve purchased an RAA Road Service Product and you’re an existing RAA Member and you
• If an RAA Service Provider attends a Call-out to provide Road Service and the Vehicle is require Road Service within 48 hours of purchasing your RAA Road Service Product:
unattended, this will count as a Call-out. –– Away from Home Benefits won’t apply.
• If a second Call-out is needed after the Vehicle was initially unattended, the Product Holder will • When upgrading your Road Service Product, a 48-hour waiting period will apply before you can
be charged a set fee, which we’ll tell you about when you request the Road Service. access additional Benefits.
• If a Product Holder doesn’t use the available Call-outs or contributions within the Subscription
Year, the Call-outs will expire. They don’t carry over to the next Subscription Year.
• Call-outs cannot be transferred to another person.

15 16
6.10 Road Service Subscription Fees 6.12 Personal Information Use and Disclosure
• These will need to be paid in advance, with rates set and approved by the Board of Directors. We handle personal information in accordance with the Privacy Act 1988 (Cth), including the
Upon receipt of the applicable fees by RAA, you’ll be recorded as an RAA Road Service Product Australian Privacy Principles (APPs), and we’ll deal with personal information in accordance with
Holder. No pensioner or other concessions are applicable to Subscription Fees. our Privacy Policy.
• Subscription Fees are payable using the following methods:
Privacy of your personal information
–– Credit card by telephone We collect and use your personal information to process your RAA membership and Road Service
–– Cash, credit card, EFTPOS, cheque or money order at an RAA Shop application; provide and administer Road Service and offer other RAA (or RAA partner) products
–– Credit card on the RAA website and services to you; manage our ongoing relationship with you; provide you with marketing
–– Direct debit instalments (either annually or monthly) with a credit card or nominated bank and promotional communications in accordance with your above selections; and otherwise as
account (subject to direct debit terms and conditions) necessary for our business purposes. If you don’t provide us with this information, we may not be
able to process your application, or give you the full range of membership and/or Road Service
–– BPay (renewals only)
Benefits.
–– IVR (renewals only).
We may disclose your personal information for the above purposes to third parties who provide
• If a Road Service renewal or other debt to RAA is overdue, access to Road Service and
services to RAA, and as otherwise required or permitted by law. We won’t disclose your personal
additional Benefits may be denied, pending payment of any outstanding Road Service or other
information to recipients located overseas without your consent, except where required or
fees.
permitted to do so by law.
• At our discretion, and upon payment of outstanding and overdue fees and other charges, you
may have your Road Service reinstated.
• If your Road Service Product is cancelled or terminated, your Subscription Fees won’t be 7. Membership of RAA
refunded, except in limited circumstances at our discretion (including if you’re no longer able to
drive a Vehicle). When you purchase a Road Service Product, you agree to become a member of the Royal
Automobile Association of South Australia Incorporated (ABN 90 020 001 807) (RAA). Your
rights, obligations and entitlements as an RAA Member are set out in the Constitution and any
6.11 Interstate/Overseas Service regulations made under the Constitution.
Holders of RAA Road Service have access to assistance throughout Australia through our affiliated A copy of the Constitution of RAA is available on the RAA website or in hard copy by written
motoring organisations. Simply call the Australia wide 13 11 11 phone number and you’ll be provided request to:
Standard Road Service in that state. If arrangements can be made at the time and you hold
Premium or Plus cover, we’ll arrange for your Premium/Plus Benefits to be used or, alternatively, Corporate Secretariat
you may be eligible to claim reimbursement within your entitlement limits by providing RAA with 101 Richmond Rd MILE END SA 5031
receipts (see section 6.7). In respect of your membership with RAA, by purchasing this Product, you:
If you need Road Service interstate, the affiliated motoring organisations are: a) Authorise any officer of RAA to execute any document on my behalf necessary or desirable to
• NRMA in New South Wales and Australian Capital Territory facilitate me becoming a member of RAA;
• RACV in Victoria b) Acknowledge that if you cease to be a member of RAA, RAA may terminate this Agreement;
• RACQ in Queensland c) Acknowledge that if you cease to hold a relevant RAA Product that qualifies you to remain
• RAC in Western Australia a member of RAA and otherwise don’t qualify to be a member of RAA, pursuant to the
• RACT in Tasmania Constitution of RAA or the regulations made under that Constitution, you irrevocably agree
• AANT in Northern Territory. to immediately resign as a member of RAA and acknowledge that you cease to be entitled to
any rights and privileges associated with that membership.
In a large number of countries, RAA Road Service may also be recognised by an affiliated motoring
organisation. Visit [Link] for details of our international affiliates. We can’t warrant or d) In the event of the circumstances set out in paragraph (c) above, and in order to secure RAA’s
guarantee that equivalent Benefits will be available by our international affiliates. rights under paragraph (c), in consideration for RAA admitting me as a member, I irrevocably
authorise any officer of RAA to execute on my behalf any document necessary or desirable
to affect my resignation as a member of RAA, including giving a notice of resignation under
clause 6.2 of the Constitution of RAA.

17 18
8. Glossary • Non-Serviced Area is any area in Australia where you’re unable to obtain Road Service from
RAA or affiliated motoring organisations, such as outside of the Benefit distances from an RAA
• Accessible Charging Station is any Electric Vehicle Charging Station that can be accessed by Country Service Depot, areas not accessible by a conventional 2-wheel drive Vehicle at the time
the Towing Provider’s Towing Equipment, together with the Electric Vehicle. of requiring Road Service, or if an RAA Service Provider isn’t available at the location of the
Breakdown.
• Accident means an incident in which a Vehicle has been damaged in a collision, whether
involving another Vehicle or otherwise, water crossing damage, water ingress, theft, malicious • Plus means the Benefits over and above Standard Road Service that holders of Plus Road
damage, fire or storm. Service are entitled to.
• Australian Resident is any Australian citizen residing in Australia, or person residing in • Premium means the Benefits over and above Standard Road Service that holders of Premium
Australia on a visa other than a Working Holiday Visa in subclass 417 or subclass 462. Road Service are entitled to.
• Away from Home Benefits means those specific Benefits, beyond Standard Road Service, • Product means any annual subscription for a RAA Road Service Product.
available to holders of RAA Premium and RAA Plus when they are 100km or more away from • Product Holder means a financial subscriber of RAA Road Service.
Home, and the Vehicle they’re driving can’t be repaired for a period of time. • RAA means the Royal Automobile Association of South Australia Inc., ABN: 90 020 001 807,
• Benefit has the meaning given in section 1 on page 1. including its officers, employees, agents and contractors.
• Breakdown means a circumstance in which a Vehicle is incapable of being driven because of • RAA Country Service Depot means an independent service provider, contracted by RAA to
a mechanical or electrical failure or puncture, which isn’t caused by an Accident, theft, fire or deliver Road Service in regional locations as defined by RAA.
malicious damage. • RAA Member is anyone who holds one or more of RAA Road Service, RAA Insurance or RAA
• Bicycle means a push bike or Bicycle that can be powered by electricity as well as propelled by Security Monitoring.
pedals. • RAA Road Service Product means a subscription for RAA Premium, Plus or Standard Road
• Call-out means a request for Road Service by a Product Holder. Service Benefits.
• Collision means an event where the Vehicle makes contact with a foreign object. • RAA Service Provider means an RAA employee or contracted Road Service Provider.
• Country Areas means areas within South Australia, which have been defined by RAA as being • Restricted Area means any areas that aren’t accessible to the general public without a permit
outside the Metropolitan Patrol Serviced Area. or special permission, or any areas not accessible by a conventional 2-wheel drive Vehicle at the
• Country Serviced Area means any non-metropolitan area in Australia where you’re able to time of needing Road Service.
obtain Road Service from RAA or affiliated motoring organisations. • Road Service means the assistance provided to a Product Holder’s Vehicle by an RAA Service
• Electric Vehicle is a vehicle that uses one or more electric motors for propulsion and draws its Provider to attempt to mobilise the Vehicle at the Breakdown location.
current from storage batteries. • Round Trip means the journey both out to and back from a location.
• Excess Kilometres means the distance for which a Product Holder’s Vehicle receives Road • Service Centre means any business premises of an independent service provider, contracted by
Service or towing services over and above the limit applicable to their level of cover. RAA to service your Vehicle.
• Hire Car means similar type of Vehicle to your Vehicle. • Service Fee is an additional fee payable by non-members of RAA who require Road Service
• Home means the Product Holder’s permanent place of residence. immediately or within 48 hours of joining. This is a set fee approved by the Board of Directors.
• Incident means a single Breakdown event or situation which gives rise to one or more RAA • Space Saver is a spare tyre that’s designed for temporary use to get you to a place of repair, but
attendances. not to be driven on for long distances.
• Insurable Event means any event or risk for which insurance coverage is offered to any Vehicle, • Special Towing Equipment is any additional equipment needed by the attending Service
Bicycle, caravan, motorcycle, Mobility Scooter or Towed Unit. Provider. This is in addition to normal hand tools, car trailer or tow truck required for the
provision of Road Service or towing the disabled Vehicle.
• Maintained Public Road means a road, the surface of which has been prepared, formed,
metalled or gravelled as defined by RAA and is trafficable by a conventional 2-wheel drive • Standard Road Service means any Benefits of the RAA Road Service Products that holders of
Vehicle at the time of requiring Road Service. the Standard cover are entitled to.
• Metropolitan Patrol Serviced Area means the geographic area of Adelaide as defined by RAA. • Standard Towing Equipment means any towing equipment legally able to be used to safely tow
a Vehicle with a gross mass of up to 3 tonnes, maximum height of 2 metres, maximum length of
• Mobility Scooter means an unregistered, electrically powered mobility aid configured like a
5.5 metres, maximum width of 2.3 metres and/or wheel span of 1.8 metres.
motor scooter, typically designed for people with restricted mobility. Electric and non-electric
wheelchairs are not included in this definition. • Stay and Repair Benefit means those specific Benefits available under section 3.2 to holders of
Premium and Plus Product.

19 20
• Subscription Fee is the annual fee payable for a RAA Road Service Product. This is a set fee
approved by the Board of Directors.
• Subscription Year is your annual period of Road Service cover.
• Towing Benefit means the Benefits available under section 2 to Product Holders.
• Towed Unit means any two, three or four wheeled domestic trailer, caravan, or boat trailer, and
anything similar that’s attached to the Vehicle.
• Towing Provider means a contracted provider of towing services.
• Travel On – Air/Coach Benefit means those specific Benefits available under section 3.4 to
holders of Premium and Plus Product.
• Travel On – Hire Car Benefit means those specific Benefits available under section 3.3 to
holders of Premium and Plus Product.
• Vehicle means any motorised registered automobile or motorcycle eligible for motoring
assistance.
• Vehicle and Passenger Recovery Benefit means those specific Benefits available under section
3.5 to holders of Premium and Plus Product.
• we, us, our means the Royal Automobile Association of South Australia Inc., ABN: 90 020 001
807, including its officers, employees, agents and contractors.
• Wheel/Tyre Benefits means those specific Benefits available under section 3.7 to holders of
Premium and Plus Product.
• you, your means you – the Product Holder.

21 22
 Road Service – summary of benefits
Everyday Premium Plus Standard
24/7 Road Service, Australia-wide Unlimited call-outs Unlimited call-outs 4 call-outs a year
Attendance: country – from designated country depot to breakdown Up to 200km Up to 100km Up to 40km
Towing: metro Up to 50km Up to 20km Up to 10km
Towing: country – back to designated country depot Up to 200km Up to 100km Up to 40km
Towing: country – in any direction from either breakdown or designated country depot* Up to 50km or $330 Up to 20km or $132 Up to 10km or $66
Heavy or oversize vehicles and/or special towing equipment
Up to $300 a year
(including caravans/towed units)
Flat or faulty battery service
Battery discount $20 $20
Emergency fuel service ++
Lockout
Locksmith subsidy Up to $150 a year Up to $75 a year Up to $50 a year
Flat tyre
Taxi Up to $55 a year
Second tow to nominated repairer Up to 20km
Caravans and trailers
Bicycle road service
Mobility scooter road service
Interstate and international reciprocal service
Everywhere – when over 100km from home
Accommodation after breakdown Up to 5 nights Up to 3 nights
Hire car after breakdown Up to 7 days Up to 5 days
Vehicle recovery
Passenger transport after vehicle recovery Air up to $800 or by coach Air up to $400 or by coach
Pet transport after vehicle recovery Up to $220 per incident
Towed unit recovery Up to $500 per incident
Accommodation after an accident or stolen vehicle Up to 2 nights 1 night
Hire car after an accident or stolen vehicle Up to 2 days
Caravan Cover – when over 100km from home
Accommodation after breakdown Up to 5 nights Up to 3 nights
Accommodation after an accident or stolen caravan Up to 2 nights 1 night
Annual Benefit limits
1st year $3,500 a year $1,100 a year
2nd and subsequent years $5,500 a year $2,200 a year

*Towing : country – in any direction from either breakdown or designated country depot is the lesser of the distance or value stated. ++Sufficient fuel may be provided, at your cost, to enable you to drive to the nearest fuel outlet. Annual benefit limit is the total value
of entitlements in excess of the Standard cover level. Any unused portion of your annual benefit limit cannot be carried over to subsequent years. Conditions, distance and monetary limits may apply. Please read Road Service entitlement guide.
We’re here to help
24/7 Road Service
13 11 11
24/7 Battery Service
13 11 11
We have a free battery delivery and installation
service for Road Service product holders, with
an extensive range of competitively priced
automotive batteries available for
roadside purchase.
Premium and Plus
Away From Home Benefits 1800 888 522
So that we can establish your eligibility for any
Away From Home Benefits, please make sure
that the mechanic who diagnosed the problem
is available when you call, or provide the
mechanic's details.
General Enquiries
Call us on 8202 4610 between 8am and 6pm
Monday to Friday, and from 9am to 12pm
on Saturdays.
[Link]
DP1900264 09/19 DS

25