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Duty Management Checklist Duty Manager Date: Shift:: 10.00 Am To 10.00 PM

The duty manager checklist documents the status of various areas and sections of the Hermosa Garden Hotel & Spa over a 10am to 10pm shift. Security points, offices, storage areas and fire exits were all confirmed locked and clear. Staffing levels met the schedule and all employees were well-groomed. Public areas including washrooms, function rooms, and walkways were cleaned. Engineering checks showed that lights and equipment were switched off when not in use. The kitchen and dining areas were prepared for guests. Guest satisfaction with hotel services was positive with no complaints recorded.

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Assistant Manager
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3K views3 pages

Duty Management Checklist Duty Manager Date: Shift:: 10.00 Am To 10.00 PM

The duty manager checklist documents the status of various areas and sections of the Hermosa Garden Hotel & Spa over a 10am to 10pm shift. Security points, offices, storage areas and fire exits were all confirmed locked and clear. Staffing levels met the schedule and all employees were well-groomed. Public areas including washrooms, function rooms, and walkways were cleaned. Engineering checks showed that lights and equipment were switched off when not in use. The kitchen and dining areas were prepared for guests. Guest satisfaction with hotel services was positive with no complaints recorded.

Uploaded by

Assistant Manager
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Duty Management Checklist

Duty Manager

Date: Shift: 10.00 am to 10.00 pm

Area/Section Action Status


Security  Are all guest/staff entry and exit points  Yes
manned?
 Check that office doors are locked once  All locked
occupants leave for the day
 Are all fire points off clear?  Clear
 Check that stores, laundry, gas and fuel  All confirmed locked
storage areas are locked at the end of the
day  None
 Check whether there are any lost and found
items and confirm recording of the same
HR  Check that all Staff have reported on duty as  Yes
Scheduled
 Check that all staff are well groomed  Yes

 Check that staff are picked and dropped  Yes


from work on time by the transport provider
Public Area
 Check that all the washrooms on the ground  Yes
floor and second floor have been cleaned
 Check that all the surfaces at the lobby have  Yes
been dusted
 Check the cleanliness of the lobby mirrors,  Yes
floors and back offices at the Front Office
 Check that all the carpeted areas have been  Yes
vacuum cleaned
 Check that all function rooms have been  yes
dusted
 Check that all walkways, stairways and  Yes
corridors are clean and free of dust
 Check that staff changing rooms have been  Yes
cleaned
Gardening & Landscaping
 Check the cleanliness of the main entrance  Clean
 Check that the parking/recieving areas are  Clean
clean and free from debris

Hermosa Garden Hotel & Spa, P.O. Box 2500-00621, Nairobi, Kenya Tel: +254722222299/ +254706111777
Email:[email protected], Website: www.hermosanairobi.com
Area/Section Action Status
Rooms  How many expected arrivals for the day?  None
1) Are all rooms vacant clean? Rooms  Yes (villa1 & 2)
inspected? (Mention the rooms)
2) Are we expecting any group? If yes  One
mention the groups
3) Identify any VIP/VVIP /Honeymooners  None
guests on arrival. Plan for a meet and
greet where applicable
 Check the state of in-house guests to ensure  No occupancy
that they are well taken care of
 What is the projected occupancy?  0%
Engineering  Check that All lights have been switched off  Yes
in Meeting Rooms not in use
 Sufficient lighting in Public area and  Yes
compound?
 Check that All Equipment and Machinery not  yes
in use are turned off Laundry/Kitchen
Food and Beverage  Is the restaurant/venue well set in  Yes
preparation of the guests?
 Do we have a public area staff on duty?  Yes
 Is the pool seating area well arranged?  Yes
 Report number of dinner covers done at  6 covers plus, Sunday ala
close of business. carte
 Are there any issues in the kitchen  No issue noted
operations?
Banqueting  Functions taking place and number of pax  None
 Confirm number of covers done at close of
business

Other Housekeeping Areas


 Check that the kitchen Wash-up area is clean  Clean
and neat
 Check that the staff cafeteria is clean and  Yes
neatly arranged
Staff Entrance  Ensure the clock-in system is powered and  Yes
working.
 Ensure staff entrance and exit are manned  Yes
by a security for frisking and screening of
staff.
GUEST Check all guest areas for any guest  Guest happy with Hotel
EXPERIENCE complaints/compliments and record the same. services offered, promise
/OBSERVATION

Hermosa Garden Hotel & Spa, P.O. Box 2500-00621, Nairobi, Kenya Tel: +254722222299/ +254706111777
Email:[email protected], Website: www.hermosanairobi.com
Area/Section Action Status
to come back.

Hermosa Garden Hotel & Spa, P.O. Box 2500-00621, Nairobi, Kenya Tel: +254722222299/ +254706111777
Email:[email protected], Website: www.hermosanairobi.com

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