A Study On Customers Satisfaction Towards Tnpl Paper
A project report submitted to
Bharathiar University Coimbatore
in partial fulfillment of the requirement for the award of the degree of
Bachelor of Commerce
Submitted by
Ganesh N
(Reg No: 202AA3770)
Under the guidance of
Dr.K. SUMATHI, M.Com., M.Phil., PGDCA.,PhD
Assistant Professor of Commerce
Post Graduate and Research Department of Commerce
Government Arts College
(Affiliated to Bharathiar University, Coimbatore)
(Accredited “A” (Cycle - II) by NAAC & Indian Ranking (NIRF 2022) – Rank Band 101 -150)
Udumalpet -642 126.
APRIL – 2023
A Study On Customers Satisfaction Towards Tnpl Paper
A project report submitted to
Bharathiar University Coimbatore
in partial fulfillment of the requirement for the award of the degree of
Bachelor of Commerce
Submitted by
Ganesh N
(Reg No: 202AA3770)
Under the guidance of
Dr.K. SUMATHI, M.Com., M.Phil., PGDCA.,PhD
Assistant Professor of Commerce
Post Graduate and Research Department of Commerce
Government Arts College
(Affiliated to Bharathiar University, Coimbatore)
(Accredited “A” (Cycle - II) by NAAC & Indian Ranking (NIRF 2022) – Rank Band 101 -150)
Udumalpet -642 126.
APRIL – 2023
CERTIFICATE
CERTIFICATE
This is to certify that the System study report of the project work titled “A
STUDY ON CUSTOMERS SATISFACATION TOWARDS TNPL PAPER”
Submitted in partial fulfillment to the award to the Degree of Bachelor of Commerce is
the record work done by Mr. GANESH N (Reg No: (202AA3770) during the
period of this study in Government Arts College, Udumalpet, Under the guidance of Dr.
K. SUMATHI, M.Com., M.Phil., PGDCA., PhD Head Department of Commerce and
has not formed the basis for the a award of any degree / diploma / associate ships / other
similar to any candidate of any university.
Place : Udumalpet
Date :
Signature of Guide Signature of H.O.D
Submitted for University project viva held on ______________
Internal Examiner External Examiner
DECLARATION
DECLARATION
I hereby declare that the project entitled “A Study On Customers Satisfacation
Towards Tnpl Paper” Submitted to the Bharathiar University, Coimbatore, for the award of the
degree in Bachelor of Commerce is a record of original research work done by me under the
supervision and Guidance of Dr.K.SUMATHI, M.Com., M.Phil., PGDCA., PhD Assistant Professor,
PG & Research Department of Commerce, at Government Arts College, Udumalpet.
Place: Signature of the Candidate
Date: GANESH N
( RegNo: 202AA3770)
ACKNOWLEDGEMENT
ACKNOWLEDGEMENT
It gives me great pleasure to acknowledge with gratitude personalities, without
whose help the completion of the work would not been possible.
I would like to express my sincere thanks and profound gratitude to college
principal
Dr.S.K.KALYANI, M.A., M.Phil.,Ph.DPrincipal of Government Arts College,
Udumalpet.For having given me this fine opportunity to do the project.
I own my sincere gratitude to Dr. A. MALARVANNAN, M.Com., M.Phil.,
B.Ed., PGDCA., Ph.D., Head and Associate Professor, PG & Research Department of
Commerce, Government Arts College, Udumalpet, for his constant encouragement and
motivation throughout the completion of my project.
I wish to express my deep sense of gratitude to my project guide Dr. K.
SUMATHI, M.Com., M.Phil., PGDCA., Ph.D., Assistant Professor, PG & Research
Department of Commerce, Government Arts College, Udumalpet, for her guidance.
I express my deep gratitude to the Faculty Members of our department for their
valuable suggestions and lending a helping hand for the successful completion of my
project.
I Place my sincere gratitude and heartfelt thanks at the lotus feet of My Parents,
who took much pain in educating me, guiding me, encouraging me and supporting me,
without their help and assistance I wound not have completed my project and course
successfully.
I wish to express my heart full thanks to my friends for their help and support they
have rendered in bringing out my project in a fruitful manner.
GANESH N
( Reg No : 202AA3770)
LIST OF CONTENTS
LIST OF CONTENT
CHAPTER PAGE
NO. PARTICULARS NO
Ⅰ INTRODUCTION 1
Objectives of the study 4
Scope of the study 4
Limitation of this study 4
Industrial Profit 4
Company Profile 7
Review Of Literature 26
II Research Methodology 28
III Analysis and Inter Predation 31
IV Findings 52
Suggestion 54
Conclusion 55
Bibliography 56
LIST OF TABLES
LIST OF TABLE
TABLE PAGE
TABLE NAME
NO NO
1 Awareness of paper companies 31
2 Awareness of the TNPL Paper 32
3 Reasons for Utilizing the TNPL Paper 33
4 Opinion towards the cost of the products 34
5 Purchase of TNPL Product 35
6 Utilization of the TNPL Product 36
7 Products used by Respondents 37
8 Demand of TNPL Copier paper for a month 38
9 The fast moving size on copier 39
10 ISO 9001 Certification 40
11 The performance of the TNPL paper 41
12 Complaint Received from TNPL Copier 42
13 TNPL Responds towards customer complaints 43
14 Mode of purchase of the paper 44
15 Purchase pattern of copier paper 45
16 Comparison of TNPL Product with other brands 46
17 Do you prefer this brand 47
18 Recommend to by TNPL products 48
19 Rank the TNPL copier when compared with other mills 49
product
20 Customer satisfaction of TNPL Products 50
LIST OF CHARTS
LIST OF CHART
TABLE PAGE
TABLE NAME
NO NO
1 Awareness of paper companies 31
2 Awareness of the TNPL Paper 32
3 Reasons for Utilizing the TNPL Paper 33
4 Opinion towards the cost of the products 34
5 Purchase of TNPL Product 35
6 Utilization of the TNPL Product 36
7 Products used by Respondents 37
8 Demand of TNPL Copier paper for a month 38
9 The fast moving size on copier 39
10 ISO 9001 Certification 40
11 The performance of the TNPL paper 41
12 Complaint Received from TNPL Copier 42
13 TNPL Responds towards customer complaints 43
14 Mode of purchase of the paper 44
15 Purchase pattern of copier paper 45
16 Comparison of TNPL Product with other brands 46
17 Do you prefer this brand 47
18 Recommend to by TNPL products 48
19 Rank the TNPL copier when compared with other mills 49
product
20 Customer satisfaction of TNPL Products 50
