Your guide to life at McDonald’s

for our salaried office teams

 CONTENTS Contractual
Sections highlighted
in yellow are contractual

1 Intro to
McDonald’s
 Our history
4 Holiday
and other leave
 Your holiday
 Good food  Family friendly leave
 Good neighbour  Sabbatical leave
 Good people  Other leave
 Our vision, purpose and promise

2 Working at 5 Your
wellbeing
 Looking after yourself
McDonald’s  If you’re unwell
 Where we work  Menopause
 How we work  Private healthcare
 Dress for your day  Employee assistance programme (EAP)
 How you’ll hear from us  Doctor @ Hand
 How we talk  Transitioning
 Our office grading  Eye tests
 Your probationary period  Emergency loan
 Expenses  Your safety
 Travel and staying away  Reasonable adjustments
 Working in our restaurants




Your performance
Your development
Our people systems
Your personal info
6 Your promise
to us
 Standards of Business Conduct
 Our People Services Helpdesk  Whistleblowing
Grievances

3

 Informal action
Your pay  Formal disciplinary action
and benefits

7
 Your pay
 Pay review and bonuses
If you want to
 Pensions move on
 Life assurance
 Your discounts  Notice period
 Company car  Garden leave
 Your recognition and awards  References
 Your lunch  Holiday pay
 Laptop and phone  Retirement
 Pension

August 21
INTRO TO
McDONALD’S
Welcome to McDonald’s. What’s in
We’re here for a purpose- to make delicious feel-good
this section?
moments easy for everyone. This handbook tells you what  Our history
you need to know about working with us from your first day  Good food
onwards. It gives you a heads-up on how we do things, the  Good neighbour
kind of support you can expect and what we expect from  Good people
you in return. Some parts of the handbook are contractual,  Our vision, purpose
that means together with your contract of employment and promise
they are part of your terms and conditions. We will let you
know what is contractual by highlighting it in yellow.

This handbook replaces any previous handbooks you may

have seen. To keep up with the law or if we decide to do
something different or new, we might make some changes
to this handbook. We'll let you know if this happens.

“ I love coming to
work and enjoy what
I do. Most days are
completely
different which is

”
great and you never
get bored.
 Our history Good neighbour
In 1974, the first set of golden
arches appeared in the UK in Our community-focused approach is a key part of our
Woolwich, offering our customers success. Since 2002 we have been the official Grassroots
“The United Tastes of America”. Community Partner for all four UK Football Associations
By 1986, we’d opened our 200th for England, Wales, Scotland and Northern Ireland,
restaurant in Ipswich, launched providing thousands of young people with the chance to
Happy Meals, began operating get active and play football.
Drive-thrus and opened our first
franchised restaurant! In 2019, we also helped celebrate the 30th anniversary of
Ronald McDonald House Charities. There are now 15
We’ve come a long way since Ronald McDonald Houses across the UK, which provide
then… we now have over 1,400 support to families with sick children by building dedicated
restaurants across the UK and houses for them next to hospitals where they can stay for
Ireland owned by over 190 as long as they need while caring for a sick child. Click
franchisees serving over 3.5 here to find out more about RMHC.
million customers every day. But
our impact doesn’t begin and end Our scale also means that we can have an impact on some
with the number of Big Macs, of the big challenges facing our planet, like climate
Veggie Wraps or coffees we sell. It change. We were the first restaurant company to set
goes so much further than that. It global science-based greenhouse gas emission targets,
is in the 2.1 million jobs that and we are aiming to cut our emissions by 36% by 2030.
McDonald’s, and our franchisees, We are proud that our UK restaurants use 100% renewable
have created in the past 45 years, electricity and continue to work towards our goal of
the £35.6 billion we have spent sending zero waste to landfill.
with UK businesses and the £54.4
billion we have contributed to the
UK economy! Good people
Today, we employ over 130,000 people across the UK and
Good food Ireland. Our people are key to our success and are the face
of McDonald’s for millions of customers every day. We
Our customers
couldn’t do what we do without you, and that’s why we put
tell us that the
so much effort into making sure you enjoy your work.
main reasons they
visit us is for great
All of our people are different, with a range of reasons for
taste, value and
doing the job they are doing. But no matter who you are,
convenience.
what you need or where you’re going, we strive to create a
We now spend almost £1 billion job that works for you. Did you know that nine in ten of our
each year on our food and supply business managers started with us as crew members and
chain in the UK. We only cook free a third of our executive team started their career in one of
range RSPCA Assured eggs at our restaurants?
breakfast and all the beef burgers
we sell in the UK contain 100% At McDonald’s, you can expect to be valued and invested
British and Irish beef. The fish we in…Each year we invest £43 million in training to develop
use for our fish fingers and Filet- our people, leaving them better equipped to succeed in
O-Fish is sustainably sourced, our whatever their future careers take them on to do.
coffee is Rainforest Alliance
certified and all our organic milk is We’re also focused on creating the right culture for our
from UK dairies. people to thrive in, as it really influences the way we
interact with each other, and how we interact with our
We are also investing in research customers, franchisees and suppliers. We have three
to raise animal welfare standards cultural pillars at McDonald’s- ‘Better Together’,
and to help farmers reduce their ‘Committed to Lead’ and “Customer Obsessed’. Click here
carbon footprint. for more info.

August 21
 Our vision, purpose and values

At McDonald’s, our vision is simply "Working hard to be the UK & Ireland's best-loved
restaurant company". Our Roadmap to Best-Loved is our operations plan which provides
strategic focus and direction to our business, which helps us remain customer-obsessed and
puts our people first.

The below shows our Global Purpose, Mission and our Values. At McDonald's, our values are
incredibly important to us and everything we do. Our McFamily lives by these values across the
world every day, from our teams working in our restaurants right through to the farmers in our
supply chain. For more information, click here.

August 21
WORKING AT
McDONALD’S
Whether you’ve just joined us, or you’ve been with
us a while and need a quick refresh, this section What’s in
will give you all the basic info you’ll need to find this section?
your way at work.
 Where we work
Remember, if you have any questions your team,  How we work
 Dress for your day
your manager and the People Services Helpdesk  How you’ll hear from us
will all be happy to help!  How we talk
 Our office grading
 Your probationary period
 Expenses
 Travel and staying away
 Working in our restaurants
 Your performance
 Your development
 Our people systems
 Your personal info
 Our People Services Helpdesk

“ It’s a great place to

work! I work in a
great team where
there is a lot of
opportunities to

”
develop skills
 Where we work
Our offices
Our main office for the UK and Ireland is in East Finchley, London.
McDonald’s Restaurants We also have offices in Sutton Coldfield, Glasgow, Leeds and
Limited Dublin, along with a global office in Shoreditch, London. Hopefully
11-59 High Road, you already know which office you’re based in, but you can double
East Finchley, check in your contract, or ask the People Services Helpdesk.
London N2 8AW

McDonald’s Restaurants
Limited
1st Floor,
How we work
165-167 Trongate,
Glasgow G1 5HF At McDonald’s, most of us work 9.00am-5.00pm, with an hour for
lunch. But this may vary depending on your job role, so take a read
McDonald’s Restaurants of your contract and speak to your manager.
Limited
Easterly Road, We focus on outputs rather than the numbers of hours you are sat
Oakwood, at your desk, that’s why we believe in our people working flexibly.
Leeds LS8 2RB Whether that’s a part-time working arrangement or working from
home, we recognise that giving you these opportunities helps you
McDonald’s Restaurants achieve a healthy work life balance that’s right for you. Our flexible
Limited working policy outlines our commitment to consider flexible
6 Victoria Road, working requests for all our people. Check out our flexible
Sutton Coldfield, working policy, application form, remote working policy, or
Birmingham B72 1SY speak to your manager if you’d like to find out more. If you need
the full details of the Working Time Regulations, you can find them
McDonald's Restaurants of here.
Ireland
Richview office Park We also like to work smarter on a Friday too! Check out Focus
Clonskeagh Fridays here for further info.
Dublin 14
In the summer, to make sure you make the most of your weekend,
McDonald’s Restaurants we offer summer working hours. This means that you work slightly
Limited (Global) longer days from Monday to Thursday but leave for the weekend
Cordy House, at 1pm on a Friday! Of course, these working hours depend on
91 Curtain Road your role, so speak to your manager and check out the summer
London EC2A 3BS working hour’s guidance.

In some of our departments you may need to work overtime from

time to time. Where this is the case, you should take time off in
lieu. Please don’t work overtime without letting your manager
know beforehand.

Dress for your day

We want you to feel your most productive and most creative at
work- and we understand that in order to do that, being a little
more comfortable with what you’re wearing is a must.

So we suggest you ‘dress for your day’ when working in our offices.
Whether it is a suit, or jeans- you decide what is appropriate.
There are, however, a few items we ask that you leave out of your
work wardrobe, such as flip flops or tracksuits.

Click here for further info.

August 21
 How you’ll hear from us
Intranet
We have a team of communication experts at McDonald’s who
Our intranet site is a one- let you know important info via a number of different channels
stop shop, providing you including:
with a ton of info as well as
highlighting new Operations update, Franchisee news and Office
promotions and initiatives.
Our office teams,
update
franchisees, salaried
These are our weekly e-newsletters, which provide you with
restaurant teams and
business info and focus for the week ahead. The Operations
operations leaders all have
Update is for our business managers, the Franchisee News is for
access. Office teams have
our franchisees and the Office Update is for our office teams. So
their own part of the
you know what’s going on in the business, you’ll receive all three
intranet which can be
once a week.
found here.

[Link] Town hall

The monthly town hall meetings provide you with an insight into
Ourlounge is our how the business is performing and looks at upcoming
employee website which initiatives. It’s a great opportunity for you to get to know some
can be accessed by all of familiar faces across the business and be the first to hear what
our people. It is updated our departments will be working on. You’ll be sent the dates of
daily with interesting news our town hall meetings through a calendar invite, if you’re not
stories for our restaurant based in East Finchley you will be able to watch it via live stream
teams. It also hosts a from wherever you are.
number of competitions, a
photo gallery and our Based in Shoreditch? You will be invited to a virtual town hall
employee discounts site. with your function from the USA. You will also receive a variety
of communication directly from your team.
Email and Microsoft
Teams NABIT
In our offices, we use This stands for the Nuts and Bolts Integration Team and it is
email and Microsoft delivered in a number of parts:
Teams to talk to each
other… along with face to  NABIT Bundles – face to face training session for all of
face and phone calls of our restaurant teams. These are usually twice a year
course. If you’ve not used
any of these channels  NABIT Updates – a digital booklet about food promotions
before, speak to your team for restaurant teams. These are usually once a quarter
as they’ll be able to get you
up to speed.  NABIT Lite – an office version of the NABIT Update

 NABIT Target and Train – an on the floor training for

restaurant teams usually 20-30 minutes long before each
food promotion

 NABITtv – A suite of training videos about upcoming food

promotions and other initiatives for our restaurant teams

How we talk
When you start working for us, you’ll soon find that there are lots
of words and phrases that are unique to McDonald’s. By using
the McDonald’s dictionary you can learn the difference between
August 21 CSAT and KVS! Click here to find out more.
 Your probationary period
To make sure that everything is going well for you within your role,
Office grading when you start working with us you will have a probationary
period. This is usually three months from the date you start, but
All of our UK office check your contract, or speak to the People Services Helpdesk, as
salaried staff are graded it may differ based on your role.
into one of ten job grades,
ranging from Grade 10 to
Grade 1, along with our Expenses
Vice Presidents, Senior
Vice Presidents and a Whilst at work you may incur expenses, whether you’ve paid for
Chief Executive Officer. them personally or on a company credit card (Global only). These
should be reclaimed on our electronic ‘Expense Claim Form’,
Your job grade will which you can find on the intranet. We expect you to be careful
determine your salary,
with your expenses, spending decisions should be made in the
your bonus and other
best interest of McDonald’s.
benefits.
If you want to learn more about our expenses policy, click here.
Our global grades work in
a slightly different way to

Travel and staying away

the UK, so please speak to
your manager or HR
Business Partner if you
have any questions. If you need to book travel and accommodation for company
business, you should book it through our travel management
company, Egencia. You should travel by standard class only and
when you’re travelling in London, you should use the underground
when you can. If public transport is not available or appropriate,
taxis may be used for travel to and from business meetings and
functions. You shouldn’t travel by taxis between home and work.

If you receive compensation for a delay to your travel, you can

keep this money as it compensates you for what may have been a
stressful experience. If your travel or hotel accommodation is
refunded for any reason, this should be paid back to McDonald’s.

To learn more about our overnight accommodation principles

click here. To read our full expenses policy, click here. If you are
based in Shoreditch, speak to your HR Business Partner.

Working in our
restaurants
What better way to learn about our restaurants, than to go and
work in one for a few days. Regardless of your role in the office, we
ask that if you are new to McDonald’s you spend a few days
working in one of your local restaurants to really understand how
our operations work.

Your manager and the People Services Helpdesk will organise this
for you. Before you start your shift, please review our restaurant
handbook, particularly the sections on what you need to wear,
fitness to work, hygiene and safety and food safety.

August 21
 Your Your performance
development Having regular performance conversations is a great way to make
sure we’re supporting you to do your very best. It’s also a way to
We recognise the explore how you can develop for the future.
importance of developing
our people to ensure they When you first start with us, you should set a few SIMple goals
have the right level of with your manager and add them to the performance section on
knowledge and skills to be MyStuff 2.0. These goals will give you clarity about what you
able to shine. We have a should focus on and will help you prioritise your time. You should
whole team dedicated to update these as often as you need to, but we suggest that you
learning and development, write new ones at least every year in January. We have created a
ensuring we develop the number of guides which give you tips on how to write specific,
best talent, leadership and important and measurable goals, check them out here.
technical skills within
McDonald’s to achieve our Once you’ve set your goals, you should have regular check-ins
business goals. with your manager to discuss how you’re doing along with a
career conversation at least once a year. These can be as often as
We help to develop our you both agree, but should be a two-way process.
people in a number of
ways, such as specific in- Twice a year, you will have a more formal conversation about your
house development performance, where you and your manager will look at your
courses, external courses, progress against your goals and the BEST model. We call these
secondments, lateral conversations your mid-year conversation and your year-end
career moves, working in conversation and they tend to be around June and January time.
our restaurants and Before you sit down for these chats, you should add a few points
further education such as to discuss on the performance section of MyStuff 2.0. Don’t
degrees and worry, you will receive a reminder of the timelines nearer the time
apprenticeships. via the office update.

You should be requesting During your year-end and mid-year conversations, your manager
frequent feedback about will share your performance rating with you. Your performance
your development needs rating at year-end will determine the pay rise you may receive.
from different people
across the business, so Check out the motivating performance pages on the intranet to
you can create a understand more about our performance process . It’s also worth
development plan with having a read of the pay and benefits section of this handbook to
your manager in one of understand how we pay for performance.
your check-ins.
Please note, if you are based in Shoreditch you will need to
Click here to find out what complete this process outside of MyStuff 2.0 with your manager.
courses are currently on
offer within the
Hamburger University-
Performance ratings
which is the fancy name
for our training facilities at
McDonald’s Head Office. 4- Exceptional Performance

3- Significant Performance

2- Some Improvement Required

1- Unacceptable Performance

August 21
 Your Our people systems
personal At McDonald’s, we have a few different people systems depending
info on what you need to do:

 MyStuff 2.0 is our HR system. You will use it for a number of

We’ll always look after tasks, such as completing performance reviews, recording your
your personal information goals, editing your details, viewing your payslip and requesting
and keep it confidential. your holidays
And you must do the
same with personal  CAMPUS is our learning management system. You will use it
information about your when you need to book an in-house course, or when you need to
team and our customers. run a webinar

You can check your  Headlight is our talent management system. You will use this to
personal information, share your career aspirations with us
which includes payslips,
and job details, in MyStuff  FRED is our one-stop-shop for all learning reference materials
2.0. This is where you can
update your personal Every few months, we also gather your anonymous feedback about
details like your working for McDonald’s via a ‘Love to Listen survey’. If you work for
emergency contacts and a global team you’ll also receive ‘Pulse survey’. We really appreciate
bank details. It’s the feedback you share with us, as it helps us make McDonald’s an
important that we’ve got even better place to work!
up to date information
about you so if anything If you need any further help with these systems, speak to your
changes, for example, if team, your manager or the People Services helpdesk.
you move home, you
must update it on My
Addresses in MyStuff. Our People Services Helpdesk
You should also read our
moving for personal If you need further info relating to your job at McDonald’s, speak to
reasons policy. our People Services Helpdesk.

If you become aware of They can help with:

any loss or unauthorised
disclosure of data, you  Employment policies, legal queries, general disciplinary and
must immediately inform diversity issues
your manager.
 Benefits and pay including bonus and pension schemes, private
To understand more medical care, service awards and employee discounts
about the personal  How to access ourlounge, MyStuff 2.0 or CAMPUS
information that we
collect, and how we may  Reference requests
share it with third parties,
have a read of our Call 0345 606 0321
employee privacy
statement and our data or email: peopleservices@[Link]
protection policy.

Payroll Helpdesk?
For all payroll queries, e.g. salary payments or tax reclaims, you can
contact the payroll team directly.

Email: payroll@[Link]
August 21
 YOUR PAY
AND BENEFITS
At McDonald’s, we believe in rewarding our people for
great work. As well as competitive salaries, we offer What’s in
fantastic perks and recognition programmes too- this section?
including a bonus scheme, sabbaticals and private
healthcare.  Your pay
 Pay review and bonuses
 Pensions
You may want to check out the holiday and wellbeing  Life assurance
sections, as these show some of the other benefits  Your discounts
you’ll receive!  Company cars
 Your recognition and
awards
 Your lunch
 Laptop and mobile phone

“ The company really

looks after its people,
you feel valued and
supported by
management and are

”
rewarded for your
efforts
 Location Your pay
weighting Our paydays are the 15th of each month, but if it falls on a
allowance weekend or bank holiday you will receive your pay on the previous
working day. You will receive your pay two weeks in arrears and
two weeks in advance by direct transfer to your bank account (or
Dependant on your place of
most building societies). On MyStuff 2.0, you will be able to
work, you may be entitled to
change your bank details and access your payslip.
a location weighting
allowance.
We’ll try our very best to make sure there aren’t any problems
with your pay, but if you think there are, you should speak to your
You will be paid this
manager or contact the Payroll Helpline by emailing
allowance alongside your
payroll@[Link].
pay on the 15th of each
month, but it doesn’t form
If you have a tax query, you should check your personal tax
part of your basic salary. If
account or contact the tax office, their details are below. Please
you work part time, your
quote reference 961/9900800 and your NI Number.
allowance will be pro-rata.
HM Revenue and Customs
For further information
about whether are eligible BX9 1AS
for this allowance, click
here. Telephone: 0300 200 3300

Pay reviews Pay reviews and bonuses

As mentioned in Working at McDonald’s, each year you will
We offer yearly pay reviews,
receive a performance rating which will influence your bonus and
the current percentage
pay increase. This means that our best performers will be
increases for these reviews
rewarded with a higher bonus and a higher percentage increase
can be accessed here.
to their salary.
Please be aware that these
Your performance will be classified as one of the four
percentages may change
performance levels, however these may vary.
from year to year and there
is no guarantee that your
pay will increase. If you have
reached the maximum
4- Exceptional Performance
salary in your band, you may 3- Significant Performance
only receive 50% of the
increase that you would 2- Some Improvement Required
have been awarded. Click 1- Unacceptable Performance
here to see our current
salary bands. Bonus scheme
We believe in sharing business success with our people, we do
this through our annual Target Incentive Plan, TIP. The greater the
business successes, the higher the value of your reward. The
UK&I follows a global Target Incentive Plan (TIP) framework that
is linked directly to business performance measured through
operating income, comparable guest counts, system-wide sales
and your performance and contribution.

You can find out more information about the UK and Ireland
office bonus scheme here. If you are seconded to MGFL, please
speak to your HR Business Partner.

August 21
 Pension scheme
If you are new to McDonald’s, it is likely that we’ve auto-enrolled
Discount site you into our Salaried Stakeholder Pension, managed by Aviva. If
you’ve been with us a while, you’ll either be a member of our
So you can make your hard Salaried Stakeholder Pension, managed by Aviva or our Final
earned cash go further, Salary Pension, which is a scheme managed by Willis Towers
we’ve got an exclusive
Watson.
discount site accessible via
ourlounge. Please find our current contribution rates below. If you are a UK
Grade 3 or higher, you will qualify for a Band 3 contribution,
There’s money off regardless of your age and how long you’ve worked with us.
supermarket essentials,
high street treats, big days
out for less and dream Band Tier
Employee Employer
holidays – and these are just contribution contribution
a few of the 1,600 offers Auto Enrolment
4% 4%
available. The site is updated (salaried employees)
regularly, and fantastic new Band 1 1 4.50% 4.50%
offers are added all the time. Age plus service <35 2 5% or more 5% max
Band 2 1 4.50% 6.75%
Age plus service 35 - 54 2 5% or more 7.5% max

Discount app Band 3

Age plus service 55+
1 4.50% 9%
2 5% or more 10% max
We offer all of our
employees the opportunity Our automatic enrolment administrator, BenPal, will email you
to purchase their favourite details of your pension. If you want to amend your contribution
McDonald’s meal in their visit the BenPal website.
local restaurant at a
discounted price, via the My If you want to know what happens to your pension after you’ve left
McDonald’s App. McDonald’s, check out our moving on section.
All you need to do is register
for the app using your
@[Link] email address.
Life assurance
The full range of discounts If you are a permanent salaried member of staff and under 75
are shown on the ‘deal’ tab, years of age, you will be covered by our Life Assurance Plan, which
but include fantastic offers is the value of 1 x basic salary. If you contribute a minimum of 4.5%
like a medium Extra Value of your basic salary in to your pension, your life cover will be
Meals for £2.29! increased from 1 x basic salary to 4x basic salary, subject to terms
of the scheme.

Company cars
We understand that some of our people may need a car for
business, or for personal reasons, so at McDonald’s we offer
company cars. Currently, if you are UK grade 5 and above you are
entitled to a company car, or a cash alternative. If you are a grade
6, a company car is determined on a business need only basis.
Your company car may only be driven by yourself, another
company car driver or an authorised driver.

If you have a company car, you should use it for company business
wherever possible. If you use other transport methods, you should
have approval from your manager. To find out more about our
company car policy, along with how to apply for a car, click here.
August 21 To read our expenses policy, click here.
 Your recognition and
Lunch awards
If you work in East Finchley,
you will receive a At McDonald’s, we like to recognise the amazing work our people do.
complimentary lunch within We celebrate their achievements with the following awards:
the staff restaurant whilst
you’re at work. Service Recognition Awards Programme

If you work in one of our other We celebrate continuous service by awarding our people with gift
offices (apart from vouchers or reloadable cards from popular retailers. The amount you
Shoreditch) you will receive a receive depends on how long you’ve been with us:
complimentary lunch from
the nearby McDonald’s whilst 5 years- £75
you’re at your workplace
10 years- £200
(where available).
15 years- £350
20 years- £500
Laptop and 25 years- £750
30 years- £1000
mobile phone 35 years- £1250
Dependant on your role within 40 years- £1500
the business, we may provide 45 years- £1750
you with a company laptop,
headset, mouse and/or To recognise 25 years of continuous service, you will receive a
mobile phone. crystal trophy and your name will be displayed on our digital
Recognition Wall at MHQ, which recognises the significant
We expect you to look after contribution of those employees and franchisees who have
this property, like it’s your dedicated more than 25 years of service to McDonald’s. As our
own, and if it is stolen or lost founder Ray Kroc once said ‘You’re only as good as the people you
you must report it straight hire’ and the wall is a lasting testament to their passion and
away to commitment.
itcustsupport@[Link]
Holiday Award
Check out our IT acceptable
use policy and our expenses The Holiday Award recognises six people, twice a year, for their
policy for more info. amazing contribution to McDonald’s UK and Ireland over the
previous six months. Each winner receives £2,500 worth of holiday
vouchers plus one additional weeks’ holiday entitlement, winners
must take their extra leave within 1 year of winning.

Circle of Excellence

This yearly award recognises teams who have made a brilliant

contribution to the McDonald's business. It recognises 12 cross-
functional teams globally who have achieved significant and
measurable business results that have contributed to our business,
from market to global level.

President’s Award

This award recognises a select group of salaried employees on a

yearly basis, who have achieved outstanding results through their
vision, inspiration and leadership. All salaried office employees (with
the exception of grade 1s and above) with at least 3 complete years’
service at the end of the previous year are eligible to be nominated.
August 21
HOLIDAY AND
OTHER LEAVE
Even though most of us love our work at What’s in
McDonald’s, we all need time away . For most of us,
this will just mean using our normal holiday
this section?
entitlement, but there may be times when you need  Your holiday
leave for other reasons. We have different sorts of  Family friendly leave
leave that you can apply for, such as family friendly  Sabbatical leave
 Other leave
leave, compassionate leave and even sabbaticals.

Take a read of this section to find out more.

“ All the teams work

together towards a
common goal and
drive each other to
achieve what's

”
best for the brand
 Your holiday
We know that if you take regular holidays and breaks from work, you will
be more energised and more motivated. At McDonald’s, we offer the
Bank holidays below holiday allowance, so you can take a break, switch off and relax.

Along with your holiday

allowance to the right, Service requirement
Holiday entitlement for full time staff
you are entitled to the (excluding bank holidays)
usual eight bank holidays
each year. Dependant on Under 1 year's continuous 2.33 days per complete calendar month's
your role, and as agreed service service
by your manager, you
may need to take days off Over 1 years’ continuous
28 working days
in lieu of these holidays. service

Bank holidays that occur Over 3 years’ continuous

30 working days
during your annual leave service
don’t count against your
annual leave allowance.

Other points to note about our holiday policy:

Work part time? • We’d love you to take your birthday off as part of your annual leave,
so you can spend the day with your friends and family celebrating.
If you work part time, your
But this is of course at your discretion
holiday allowance and
bank holidays will be pro-
rota. • Most of our people take half a day of leave on Christmas Eve and
New Year’s Eve, so they can miss the festive traffic. Whilst we
If you move from full-time encourage you finishing at 1pm, it is at your discretion and
to part-time, or vice- dependant on your role. Please be aware, our East Finchley
versa, your allowance for restaurant will close earlier on these days.
the year will be pro-rated
to take account of the
change. Any leave already • McDonald’s holiday calendar works in line with the calendar year-
taken will be deducted . 1st January to 31st December

• You should request your Holiday on MyStuff 2.0 as soon as you can.
We’d prefer it if you do this at least four weeks’ in advance, however
speak to your manager to check. If you’re manager isn’t based in
the UK you should email them for approval as well

• We’d prefer it if you didn’t take more than two weeks off at a time,
however speak to your manager for special circumstances

• If you become eligible for a higher annual leave allowance part way
through a year, your allowance will be pro-rated to take into
account the higher entitlement for the rest of the year. Any
fraction of a day’s leave will be rounded to the nearest half day

• If you are on secondment in the office, you will follow the office
annual leave holiday entitlement during your secondment

• Your holiday entitlement can’t be carried forward to the next

holiday year, unless you were unable to take holiday due to
extreme circumstances. If this is the case, you can’t carry more
than 5 days forward- if you are part-time this will be pro-rated

August 21
 Family friendly leave
We offer various leave schemes to provide real benefits to help you
balance work demands with family needs.
IVF and fertility
treatment Maternity leave:
If you are planning IVF or We know that having a baby is an important and exciting time for
fertility treatment, we you if you’re pregnant or a new mother. We support our new parents
understand that you may from the moment you tell us your good news to when you give birth
need time off work to go to – and beyond. You can take up to 26 weeks’ ordinary maternity leave
medical appointments. Tell and up to 26 weeks’ additional maternity, totalling to a year off with
your manager as soon as you your new-born.
find out that your treatment
has been approved. They’ll Depending on how long you’ve worked with us, you may qualify to
handle things in a sensitive receive the equivalent of 13 weeks’ at full pay, followed by 13 weeks’
way and treat it as at half pay, paid as a ‘top up’ to any Statutory Maternity Pay already
confidential. If adjustments provided by the Government.
are needed while you’re
undergoing treatment, your We’ll make sure you stay safe and healthy at work while you’re
manager will try to make sure expecting, and you can take paid time off to attend your antenatal
that these are made. appointments.

Neonatal Want to read our full salaried maternity policy? Click here.

We want to assist all our Adoption or surrogacy leave

people who are parents of
premature and sick babies If you’re planning on adopting, or using a surrogate, you can take up
who need to spend a to a year of leave to look after your child, just like maternity leave.
prolonged amount of time in Want to know more? Click here.
neonatal care following birth.
If this applies to you as a Paternity leave
parent, we understand your
baby is facing very difficult If your partner is expecting – you’ll know that having a baby or
circumstances and we want adopting a child is one of biggest things that can happen in your life.
to support you. For We want to ensure that our people have the support and flexibility
information on our neonatal to spend time with their new family. After 1 years’ service we offer 4
policy, click here. weeks company paternity leave and pay. Click here to find out
more.

Shared parental leave

Shared parental leave is similar to maternity or adoption leave but
shared between two parents, including same sex couples. You can
take up to a year off in total after your child has arrived and divide
the time up to suit you both. You can take time off together or
separately and also potentially share pay. Click here to find out
more.

Parental leave:
Even when you’re back at work, caring for a child can take a lot of
extra time – whether it’s to settle your little one into a new childcare
setting or looking at schools. If you’ve worked for us at least a year,
you can take up to 18 weeks of unpaid time off to care for a child up
until their 18th birthday (including an adopted child) or to make
arrangements for their welfare. For more information on parental
leave, click here.

August 21
 Other leave
Compassionate leave
Sabbatical leave
We know that the death of someone close can affect people in
Sabbaticals allow our people different ways and having the opportunity to grieve is essential. If
to take some time out to a close friend or relative dies, please let your manager know as
escape their work life, spend soon as you can so they can support you during this hard time.
time with their families and You may also want to contact our Employee Assistance
friends, relax and rejuvenate. Programme, who offer 24/7 advice and support. You can take a
We know that this break day’s paid leave for the funeral, along with a further four days paid
helps our team’s productivity, leave to help you grieve. Everyone deals with loss differently,
creativity, wellbeing and please speak to your manager if you require further time off and
increases their morale. they will do their best to arrange it.

That’s why we offer an Parental bereavement leave

additional eight weeks paid
leave every 10 years. To find We understand that losing a child is devastating and we want
out more info about this
everyone to ask for the support they need during this incredibly
exciting perk, check out the
devastating and difficult time. Regardless of service, you can take
sabbatical leave policy here.
six weeks’ leave if a child (under 21) dies and you are the parent,
primary or kinship carer. In the unfortunate event that you suffer a
Military leave
stillbirth after 24 weeks of pregnancy or lose a child after it is
We value the contribution born, you will be entitled to 52 weeks of maternity leave. Click
that members of the Reserve here more information.
Forces make. Most
importantly, you will never Jury duty
suffer any disadvantage for
telling us that you are a If you’re called for jury duty, let your manager know straight away
Reservist. With the correct so we can make the relevant arrangements. We’ll make sure that
paperwork, we will allow you you continue to receive your normal salary during this period.
up to two weeks per year of
time off work, where we will
top up your pay to attend
Time off to train
your annual camp training.
This time is in addition to To take time off for training, talk to your manager. They’ll look at
your holidays. For more your development needs, the likely impact of your time off on the
information on our military business and how this can be managed. Click here to read our
time off to train policy.
service policy, click here.

Emergency leave

We get that life can be unpredictable, so whatever the situation,

we’ll always try and give you a reasonable amount of paid leave in
an emergency. We trust that you’ll only ask for emergency leave
when you really need it. It’s really important that you speak to your
manager as soon as possible if you need to take emergency leave.
And make sure you keep in touch with them so they know when
to expect you back in work.

Medical or dental appointments

Sometimes you may need time off work to go to a dental or

medical appointment. Ideally these will take place outside
working hours, but if that’s not possible, speak to your manager to
agree the time you need. Remember, if you’re pregnant, you can
take paid time off work to attend antenatal appointments.

August 21
 YOUR
WELLBEING
Your happiness and health are really important to us.
We care about your wellbeing – your physical health, What’s in
mental health, and other things that are important to this section?
you like friends and family.
 Looking after yourself
We’ll make sure you get proper breaks and rest periods  If you’re unwell
 Menopause
and we’ll support you if you’re unwell – including free
 Private healthcare
private healthcare.  Employee assistance
programme (EAP)
 Doctor @ Hand
 Transitioning
 Eye tests
 Emergency loan
 Your safety
 Reasonable adjustments

“ The culture here at

McDonald's is by far
the best, it’s
welcoming, committed

”
and fair.
 If you are feeling unwell
Looking after If you’re not well enough to work, you should call your manager as

yourself soon as you can and tell them what’s wrong and when you’ll be
likely to return.

It’s really important to us that We understand that sometimes you may not be able to make the
you try to look after yourself. call yourself. If this is the case you should get a friend or family
We know that’s easier said member to let your manager know. Make sure you keep your
than done, but ensuring you manager posted about how you feel and when you will likely
have a good work life balance, return to work.
regular holidays, lunch breaks
and catch ups with your Do I need to show any evidence?
manager really help.
You should self-certify your sickness up to and including seven
Energy levels can be boosted days using the Self-Certification Form available from your doctor
by the right foods, or on our intranet. You need to fill this in and give to your
mindfulness and exercise. We manager. If you’re off sick for over seven days, you need to get a
sometimes hold webinars and Fit Note from your doctor to cover your absence from the eighth
sessions about these topics so day onwards. If you want to keep the original Fit Note that’s okay –
keep an eye out for any invites you can hand your manager a copy.
that may be sent within the
office update. We may ask you to get a Fit Note from your doctor before the
eighth day of your absence – but we’ll only do this in exceptional
Remember- we have a gym circumstances and we will pay you back if there’s a charge for this
within our East Finchley Office if you give us your doctor’s invoice. You or your manager should
- find out more information record all your sickness absence on MyStuff 2.0.
about them here.
Will I be paid while I’m sick?
For further information on
how to look after yourself, take If you’ve passed your probation period, and followed the above
a read of our mental health steps, we will make sure that you receive your normal pay for up
policy and our mental health to 4 weeks’ in any tax year (by making up the difference between
toolkit. your Statutory Sick Pay and your normal earnings). If you are part
time, this will be pro-rated.

When you come back to work, we’ll check in to see

how you’re doing

When you’re well enough to come back to work, your manager will
have a ‘return to work’ chat with you. It’s a chance to talk about
how you are, to catch up on anything you’ve missed, and to think
about what we can do to help you stay well.

For further information on our sickness, absence and notification

procedure, please click here.

Menopause
Menopause is something that all women will experience. So we’re
aware that many of our female employees could be undertaking
their role while enduring symptoms ranging from hot flushes to
depression and reduced concentration.

Click here to read our policy setting out the support available to
anyone experiencing the menopause.
August 21
 Private healthcare
Doctor @
To save you time and for your piece of mind, we offer a free private
Hand medical cover programme, provided by AXA Health, subject to the
rules of the scheme. Not only do you receive this cover, but your
We know that our people are spouse, or civil partner, and any dependent children up to the age
busy and booking a doctor’s of 25 can also receive a free membership (subject to eligibility rules
appointment can in force from time to time).
sometimes be a hassle.
That’s why, at McDonald’s If you are a salaried member of our office team, you will be
we offer you the opportunity immediately covered with private medical healthcare. You will
to see a GP whenever you receive full details of your scheme annually by our current
want, wherever you are in Healthcare provider, AXA Health. If you need to make a claim,
the world! Doctor @ Hand please call the AXA Health Helpline on 01892 504 472.
offers you consultations by
video or phone, 24/7, with a The Inland Revenue regards membership of the scheme as a
delivery of prescribed ‘benefit in kind’ and will assess the subscriptions the company
medications direct to your makes on behalf of employees for income tax liability. This liability
door! Click here to find out will be collected through Payroll along with other income tax.
more and register for the
service. For further info on our scheme, click here.

Transitioning Employee Assistance

We want all our people to
feel included, so that Programme (EAP)
everybody can add value
and fulfil their potential We know that life can sometimes seem full of challenges. So it’s
without fear of reassuring to know you’ve got somewhere to turn when things
discrimination. This includes don’t run as smoothly as you’d like.
our people whose gender
identity doesn’t match the EAP is our Employee Assistance Programme. It provides 24/7
gender they were born with access to telephone and online advice and support. Information,
and who may identify as support and counselling is available for many common aspects of
trans or transgender, and for life, including: financial or legal matters, family issues, challenging
those who don’t identify in a situations, emotional help and advice.
binary male/female way and
identify as “non-binary”. We You’ll have access to the ‘be supported’ website where you can
have a policy that outlines browse a huge range of information on a variety of practical,
how we'll support our medical and wellbeing topics, including support for managers.
employees who identify as
trans or non-binary. Click Don’t worry using EAP is completely confidential to you. Simply
here to have a read. give our provider a call on 0800 0727 072 – it’s free, or visit
[Link] (username: mcdonalds, password:
supported). You can call as often as you like - support is 24/7 to
take your call and you can call about the same issue or different
issues.

Eye tests
If you use a computer for more than 4 hours a day, you may be
eligible for a free eye test. You can use any optician you want, but
it must cost lest than £30 a year. If you need glasses or your eye
sight deteriorates, we will pay you for your glasses up to the value
of £100 a year (which includes lenses).

August 21 Click here to read our eye testing policy.

 Emergency Your safety
Loan
Your safety really matters at McDonald’s and we are committed
We have an Emergency to minimising the risk of injury or ill-health to our people. We have
Loan Scheme, up to £2,000, a duty to you, and your visitors, to ensure that our offices are a
to assist you if you safe place to work .
encounter genuine,
unexpected financial As you know, we’ve got 5 different offices in the UK and they all
emergencies. have their own Health and Safety policy which you can read
below:
If you wanted to apply for a
loan, you will need an  East Finchley Health and Safety Policy
emergency loan form and  East Finchley Evacuation Plan
return it to your HR Business  Sutton Coldfield Health and Safety Policy
Partner, explaining why you
 Glasgow Health and Safety Policy
need it, the amount you
need and your repayment
 Oakwood, Leeds, Health and Safety Policy
period. This application will  Shoreditch Health and Safety Policy
then be sent to your
Department Head for Workplace violence
approval. We’re committed to providing a working environment that is safe
and free of physical threats and violence of any type. We aim to
Click here to find out more ensure that all our people are treated and treat others with
info. dignity and respect.

Click here for our Workplace violence prevention policy.

First aid
If you have an accident or feel unwell whilst in the office, we have
a number of trained first aiders. Find out who your office first
aider is on the intranet, by clicking on the relevant office here. If
you are based in East Finchley, you can find your first aiders out
here.

Fire evacuations
Every department or group of departments is supported by a
dedicated fire warden and deputy. Make sure you speak to your
manager, or team, to learn who your team’s fire warden is. In the
event of an evacuation, the fire alarm will sound as a continuous
ring tone. You should leave the building immediately using the
nearest fire exit route, please don’t return to your desk! For
further info on where your assembly point is, click on the relevant
health and safety policy above.

Reasonable adjustment
We want to ensure that employees who have a disability are
treated fairly and have access to the same opportunities as
everybody else.

We are committed to ensuring that employees are not

disadvantaged at work because of a disability, so talk to your
manager to make sure you get the support you need.

Click here to read more on our disability in work and reasonable

August 21 adjustments policy.
 YOUR PROMISE
TO US
At McDonald’s, we don’t expect everyone to be perfect
– but we do expect you to take pride in your work and What’s in
treat each other with respect. We trust that you’ll want
to always meet the high standards of conduct we this section?
expect of you. But if your conduct falls below our  Standards of Business
expectations, we’ll discuss the issue with you in a fair Conduct
way.  Whistleblowing
 Grievances
 Informal action
Wherever we can, we’ll try to resolve problems in the
 Formal disciplinary action
workplace informally but if it is serious or repeated,
we’ll need to take formal action

It is a great

“ company with a
great culture that
encourages you to
‘put your hand up’
and encourages you

”
to grow as in
individual
 Conflicts
Standards of Business
of interest
Conduct
A conflict of interest can
happen when you have a At McDonald’s, we have a global Standards of Business Conduct
relationship or outside guide to the ethical and legal responsibilities that we share as
activity that could be members of the McDonald’s family. This is not a complete
damaging to the company, rulebook that addresses every ethical issue that might arise, and is
such as working for a not a summary of all laws and policies that apply to McDonald’s
competitor or taking part in business. It is not a contract, and it does not replace good
activities that involve our judgment. Rather, the Standards give us guidance and direct us to
competitors. resources to help us make the right decisions.

You are responsible for You can access the full Standards of Business Conduct here.
disclosing any actual or
potential conflict of interest As part of McDonald’s commitment to the highest standards of
situation to both the Global ethical and legal conduct wherever we do business, you will need
Compliance Office and your to certify electronically, periodically that you have read the
manager. If you’re not sure Standards of Business Conduct. You will need to confirm that you
there’s a conflict, talk to will live up to the responsibilities and expectations described in
your manager or our People the Standards.
Services Helpdesk.
We have highlighted some headlines from our business conducts
over the next couple of pages, but please read the full guide here.

Receiving You may also want to take a read of our public disclosure policy
and our human rights policy.
gifts
Some outside contractors
Managing close
or suppliers of goods and
services may give small relationships at work
gifts to you at Christmas
and other times to say thank McDonald’s is focused on having a professional and safe
you. workplace for all our people. For this to work out, we’re all
responsible for maintaining such an environment. Due to the
You may accept small token amount of people that we employ along with the amount of time
gifts in these situations if we spend at work, it’s not surprising that some of our people may
such gifts comply with our have a close personal relationship with a colleague.
gifts, favours and business
entertainment policy. Click While there’s usually no problem with that, we do need to make
here to read the policy. sure that these relationships don’t cause any issues at work, such
as favouritism or perceived favouritism or conflict.

We’ve put together a managing close relations at work policy,

just so that everyone knows what to expect when it comes to
employing, working with someone you’re related to or being in a
relationship at work. Check it out here.

August 21
 Outside Inclusion
business At McDonald’s, we strive to promote and sustain a working

interests
environment, which is free from unlawful discrimination,
harassment, victimisation and bullying .

A respectful workplace encourages us all to feel safe at work, enjoy

We all have personal
what we do and get more satisfaction and enjoyment out of being
interests we enjoy and
at work. No-one wants to be worried or concerned about coming to
causes we believe in.
work or have less enjoyable working relationships, so creating a
Whilst working for
respectful, inclusive environment is everyone’s responsibility.
McDonald’s, you may not,
without the consent of the
We aim to make sure that no job applicant or employee is treated
company, engage in or be
less favourably because of their sex, age, marriage/civil
interested in any other
partnership, sexual orientation, gender reassignment, disability,
occupation or business.
pregnancy or maternity, race, religion or belief (these are known in
law as “Protected Characteristics”) and that no-one is
The only exception is if you
disadvantaged by conditions, requirements or practices which
are a holder of shares or
cannot be shown to be just and fair.
other securities of any
company where such
The way we recruit and work should ensure that employees are
securities are at the time
selected, promoted and treated according to their ability and that
being quoted on any
everyone has an equal opportunity to receive training and
recognised Stock
development.
Exchange and where their
interest in them does not
We are committed to being an inclusive employer and will
exceed 1% of the
therefore always consider ways, within reason, of overcoming
aggregate amount of such
difficulties at work due to an employee's disability or chronic
security.
medical condition or other personal circumstances. This could
involve, for example, adopting different working patterns or making
If you are considering
other workplace adjustments.
taking on any work outside
the company, you must
If you experience or witness any inappropriate behaviour, don’t feel
have written approval from
like you have to put up with it. Talk to your manager as soon as you
your manager. This is so we
can who will listen to your concerns and take appropriate action.
can make sure it doesn’t
affect your work for us or
For more information click here for our respect in the workplace
put you over the maximum
policy, anti-bullying and harassment policy and our diversity and
working hours allowed by
inclusion policy.
law.

Any questions should be

discussed initially with your Confidentiality
manager.
We all have a responsibility to protect the business and keep
company information confidential. Whether it’s about our
ingredients and processes, our franchisees and suppliers, or
internal discussions and documents, you must not share any
information from the business with anyone, even if you leave
McDonald’s.

Contractual If you have any documents relating to the company and its
Sections highlighted business, you must give these back to us when you leave or make
sure they are permanently deleted.
in yellow are contractual

August 21
 Canvassing Social media
Social media is a great way for us to keep in touch with friends,
It’s your right to join a trade talk to our colleagues and network on sites such as LinkedIn. But
union and take in a strike if we need to be careful. Everything that is on the internet , whether
there’s been a lawful ballo.t that’s on Twitter, Facebook, forums, blogs or even on LinkedIn ,
But, you’re not allowed to could be seen by journalists, competitors, suppliers and our
canvas for membership of customers.
funds, or distribute leaflets
for the union , in McDonald’s We ask that you think about what you say, and remember our
restaurants or on McDonald’s values. Never cause offence or harm to anyone when you’re
property including carparks online and don’t speak on behalf of McDonald’s or do anything
and offices. that might hurt our reputation. Never post illegal material (words
or images) jokes or derogatory comments about another person,
or anything that could embarrass, offend, bully or harass them.

Requests We know that some teams use groups such as WhatsApp. These
groups aren’t overseen or managed by McDonald’s and your
from the participation is voluntary- please don’t feel like you have to join if
you don’t want to.

media To have a read of our full social media policy, click here.

As you’d imagine, McDonald’s

attracts attention from Using the internet and IT
newspapers, TV and radio
stations for information or
interviews.
devices
Dependant on your role, we may loan you a laptop or smart phone
If the media gets in contact
whilst you work with us. We ask that you use these devices for
with you, please refer them to
business purposes only, unless permitted in our IT acceptable
our Press Office via
use policy. The below summarises our policy, which can be
02038921000 or
found in full here.
pressoffice@[Link].
There is a press officer
• Software: You should only use McDonald’s approved software
available 24 hours for any
on any McDonald’s device or system, unless you have approval
emergency situation.
from your manager or IT
You shouldn’t divulge any
• Internet: Access to the internet from McDonald’s devices is
information to the media,
for business use. Reasonable personal use is permitted, as
even harmless comments
long as it does not interfere with your job and that all use is in
can be taken out of context.
line with the policy

• Email: You should not send inappropriate emails from your

McDonald’s device. Email is the most common method for
viruses to attack our systems, so in order to protect
McDonald’s, do not open emails or attachments from
addresses you do not recognise, and report suspicious activity
to IT
Contractual
• Laptops: Do not share McDonald’s laptops or other devices
Sections highlighted without the approval of the IT department
in yellow are contractual
• USBs: Avoid using USBs except where necessary, as it is more
secure to send information by email or secure portal with
appropriate security measures

August 21
 Work Right to work in the UK
events As you know, everyone needs to show documents, such as a
passport or visa, when they start work to prove that it’s legal for
them to work in the UK. If your right to enter and live in the UK is
We’re always pleased to limited by time, you’ll need to provide evidence to us that you can
see our people having fun continue to work. Before you start working with us, we will ask that
off the clock as a well- you upload your documents via an online checking system called
earned reward for their NSL.
great work.
Full details of the right to work in the UK policy is available here.
Celebrations are important
to us and we encourage the
use of work dos as a way to
help motivate and engage
Criminal acts
with each other. If you’re at
Criminal offences outside of work can harm McDonald’s
a work event, rules around
reputation and undermine our trust in you.
your conduct and
behaviour do still apply
If you’ve been charged with a criminal offence, you must tell us
even if you have been
about it straight away. We’ll look at all the facts and decide what to
drinking.
do. We might suspend you without pay until your case is heard or
we might progress to a disciplinary hearing which could lead to
Ahead of these events, take
your dismissal, depending upon the nature of the allegations.
a read of the business
entertainment section of
If you’re convicted, there’s a stronger chance you’ll be dismissed
our expenses policy and
once we’ve investigated the issue and considered all the facts. If
our anti-bullying and
you’re found not guilty, you can’t claim back any pay you’ve lost
harassment policy.
while suspended.

Convictions for criminal acts which occur outside of work and

Modern
which are not spent convictions within the terms of the
Rehabilitation of Offenders Act 1974 but which are relevant to your
employment (e.g. shoplifting, fraud, assault, sex offences or
Slavery anything that is detrimental to the company, especially having
regard to our nature as a family orientated business) may mean
you will be dismissed.
Modern slavery is
unacceptable within our
business and supply
chains. We have a
Whistleblowing
responsibility to respect
the rights of people who Our people are often the first to realise that there may be
work for the Company, and something seriously wrong within a business, such as theft or
to do business with fraud. However, they may not speak up because they would feel
franchisees, suppliers and disloyal or they may be worried about harassment or victimisation.
business partners that
respect human rights for Our whistleblowing procedure provides safeguards for employees
their respective who raise concerns about malpractice in connection with the
employees. Click here to company. The aim is to provide a rapid mechanism under which
read our Modern Slavery genuine concerns can be raised internally.
Statement.
If, in the unlikely event you have concerns, we ask that you voice
them as early as possible. You can raise them via your manager,
via People Services or via our business integrity line. For further
information, have a read of our whistleblowing policy.

August 21
 Grievances Informal disciplinary
From time to time, our people
action
may have problems or
concerns about their work, We all make mistakes and sometimes it’s not appropriate for you
to be formally disciplined, especially if it’s the first time your
working environment or
conduct is not what is expected. On these occasions, we’ll usually
working relationships that
give you a caution, write up some actions and support you to
they wish to raise and have improve.
addressed.

The first thing you should try is

talking to your manager to see
Formal disciplinary action
if they can help you sort the
problem. But if that doesn’t If an issue is serious or your manager thinks it’s not appropriate to
work, you can raise a formal use informal coaching and advice, we’ll move into a formal
grievance. disciplinary process.

The formal grievance The disciplinary procedure comprises two phases, the
procedure is outlined here. investigation meeting and the disciplinary meeting. You may be
Don’t worry all grievance suspended whilst the investigation takes place.
proceedings and
documentation will be kept The purpose of the investigation meeting is to gather all of the
information, but not to come to any conclusions or make any
confidential.
decision. The purpose of the disciplinary meeting is to review all of
the information, possible disciplinary outcomes and make a
decision.
Disciplinary
Depending on the outcome of the disciplinary , the seriousness of
procedure for
the behaviour and whether you already have a live disciplinary
performance warning, there are various levels of action we can take:
If the issue is to do with  Caution / Reprimand
performance rather than your
conduct, we’ll follow the
Performance Improvement  First Written Warning
Process. If your manager has
any concerns about your  Final Written Warning
performance, they’ll raise
this with you in your catch ups,  Demotion
then follow the Performance
Improvement Process- details  Dismissal
of this procedure can be
found here. To read our full disciplinary procedure, please click here. This also
includes examples of misconduct which may lead to disciplinary
action.

Appeals
If you are dissatisfied with any formal disciplinary action taken,
you have the right to appeal against it by writing to the People
Services Helpdesk within 14 days of any decision. Appeals may be
raised on a number of grounds, which could include perceived
unfairness of the action, the severity of the sanction, new
information coming to light or procedural irregularities. The full
appeals process can be found in the disciplinary procedure, by
clicking here.
August 21
 IF YOU WANT
TO MOVE ON
We hope you like working at McDonald’s and want to
stay, but we understand that sometimes people want What’s in
to move on. this section?
This section will give you all the information you need  Notice period
to know if you consider leaving the company.  Garden leave
 References
 Holiday pay
 Retirement
 Pension

“ The opportunities
to learn more
about the wider
business and move
into different roles

”
is great!
 References Notice period
To get a reference, you’ll If you do decide to leave, unless your contract says otherwise you
need to contact the People will need to work the below notice periods, which may be given by
Services Helpdesk. either party in writing:

The reference will be based Period of continuous

Notice required
on the facts of your service
employment – position
held on leaving, length of Probationary period 1 week
employment and reason
for leaving . 0 – 4 years’ service 4 weeks

Between 5 years and up to 1 week for each year of

12 years’ service continuous service
Garden 12 years ‘ service and over 12 weeks

leave
McDonald’s also reserves the right to terminate your employment
After notice has been given without notice, upon payment of the salary you would have
by either party, McDonald’s expected to receive if you worked your notice period. If we have to
may at its discretion ask dismiss you for gross misconduct, we won’t give you any notice or
that you take paid ‘Garden payment in lieu.
leave’.
You will have 90 days from leaving to access MyStuff 2.0 to receive
This means that for all, or copies of payslips and other personal information. This will be via a
part of your notice period, new unique login that we will send to you via your personal email
we may ask you to carry address. We also ask that you return all items lent to you by the
out different or no tasks. company, such as mobile phones, laptops and your company car as
We may also ask you not to soon as possible, along with updating your LinkedIn profile to let
talk to suppliers, people know that you no longer work with us.
customers, employees,

Holiday pay
agencies or
representatives of the
company.
If you leave, and have only worked for part of the calendar year, you
Any accrued but unused
will be entitled to paid holiday pro-rated to the number of complete
holiday entitlement should
calendar weeks worked.
be taken during any period
of Garden Leave.
If you have taken more or less holiday than the holiday you’ve
accrued, an adjustment (based on your normal rate of pay) will be
made in your final salary payment. If you have taken more holiday, a
deduction will be made. If you have taken less holiday, you will
receive an additional payment calculated on a pro-rata basis.

If you are dismissed for gross misconduct, resign without notice, or

have unauthorised absence and fail to return despite formal
company communication, you will only be entitled to the basic
holiday entitlement which has been accrued under the Working
Time Regulations 1998. You will not be entitled to any additional
contractual holiday pay you may have accrued. Any additional
holiday given is non-contractual.

You cannot take holiday after notice has been given by either the
employee or the company, unless this has been agreed by your
manager at the time.

August 21
 Retiring Your pension upon retiring
It is up to you to decide It’s highly likely that you are a member of a pension scheme whilst
when is the right time to you’ve been working for us. Most of our people will have been
retire, provided you are still eligible to be:
able to fulfil your duties.
 auto-enrolled/ opted into our Salaried Stakeholder Pension
You will need to work your (managed by Aviva), or
notice period mentioned
on the previous page, but  a member of our Final Salary Pension (which is administrated by
we would always Willis Towers Watson).
recommend that you give
your manager a heads up What is ‘the normal pension age’ in relation to my Pension?
as soon as you know when For members of the Final Salary Scheme, ‘normal retirement age’ is
you want to retire. You'll the minimum age at which a member can retire and have their
need to give your pension pension paid without reduction. For most members this will be age
provider 6 month's notice 65. For those who are members of our Stakeholder Scheme with
Aviva, the default retirement age is 65 but this can easily be changed
in order to ensure your
by contacting Aviva. The minimum age that employees can draw
pension payments are set
their pension for both schemes is 55.
up for when you leave.
For further advice and information about your Pension Scheme click
You’ll be eligible for a here.
bonus payment on a pro-
rata basis for the
performance year you were Your salaried stakeholder
employed, subject to the
bonus scheme rules . The pension when you leave
payment will typically be
paid in the ordinary course What happens to the pension contributions I have already
of business. made?
Both your contributions and those made by us remain in your
Any accrued annual leave pension plan with Aviva. You may add to them at any time or can
transfer the value of your fund to another pension plan.
must be taken wherever
possible. In any extreme
Can I receive a refund of my contributions when I leave?
cases where this is not
No. The contributions (both yours and ours) can only be used for
operationally possible,
pension purposes. You’ll have the option of making further
leave will be paid when you contributions by direct debit or transferring the value of your fund to
leave. Click here for another pension plan.
retirement guidance.
How will I know how much my pension plan is worth?
Aviva will write to you within 4 weeks of leaving enclosing a valuation
statement and details of how you can make further contributions,
should you want to.

You will also continue to receive annual statements from Aviva after
leaving the company, so be sure to update them if your address
changes.

What should I do if I need advice on pensions?

The Aviva helpline on 0345 602 9221 can assist with queries about
the pension scheme itself. If you want specific financial advice you’ll
need to arrange this yourself. For help with choosing a financial
adviser, click here

August 21
 Other things Your UK Retirement Benefits
to think about Scheme (known as the Final
upon leaving Salary Pension) when you leave
 Upon leaving, we will If you have a final salary pension, you have two options:
provide you with a
temporary login for Deferred Pension
MyStuff 2.0 for 90 days. Your pension can be retained in the Scheme and will be payable
Your final payslip and from your 65th birthday. This pension will be calculated in the same
P45 will be available on way as on normal retirement but by reference to your completed
MyStuff 2.0 pensionable service and final pensionable salary at your date of
leaving us. It’ll then be increased during the period from leaving up to
 You will need to return your 65th birthday as required by law. Such increases are designed
all loaned equipment to keep pace to some extent with price inflation.
including your company
car, mobile phone, Transfer Value
security pass and A transfer payment can be made to the pension arrangement of
laptop. If you wanted to your new employer or a personal pension plan, provided they satisfy
keep your phone certain conditions. The transfer payment made is calculated as
number, please speak to being equivalent in value to your benefits retained in the Scheme.
IT This calculation is carried out on a basis agreed by our Trustees after
taking advice from the Scheme’s Actuary, and will comply with
 If you wanted to current legislation.
continue with your
private healthcare, you A statement showing your deferred benefit will be sent
can request a automatically to your home address within eight weeks of leaving
‘continuation of cover’ us. If you wish to consider a transfer of benefits, please contact
quote from AXA Health. Willis Towers Watson, details below. You’ll then be provided with a
This would allow you to ‘Statement of Entitlement’ setting out the transfer payment
keep the T&C’s of our available at that time.
scheme but you’d pay
AXA directly, at a higher How is my pension calculated?
cost, for your cover. This’ll be calculated as 1/60th of your final pensionable salary for
every year of your pensionable service. Pensionable salary is
 Make sure you connect determined on 6 April each year as a rate of your base salary at the
with your colleagues time. Final pensionable salary is the highest of your last three
and friends at pensionable salaries. Pensionable service is the number of years
McDonald’s via you’ve contributed to the Scheme, together with any additional
LinkedIn… they’d love periods of service granted from a transfer payment received from
to know what you get up another pension arrangement. Completed months of pensionable
to. service will count proportionately.

What should I do if I need advice on pensions?

The helpline at Willis Towers Watson on 01737 788125 can help with
queries about the pension scheme itself. You can also email them at
mcsadmin@[Link] or login to the member portal at
[Link]

If you want specific financial advice you will need to arrange this
yourself. For help with choosing a financial adviser, click here.

August 21
CHANGES TO OUR
HANDBOOK
We wanted to let you know the dates that we’ve made any recent changes to our
handbook. If you wanted any further information of these changes, or a copy of
the previous edition, please speak to [Link]@[Link]

Section Changes Date

Our vision, purpose & NEW – Our Values October 2020
values
Our offices REMOVED – Salford Office January 2020

Private healthcare CHANGED - AXA Health January 2021

UK Retirement Benefit ADDED - Members portal January 2021

Scheme address
How we work ADDED – Focus Friday May 2021

Your Pay and Benefits AMENDED – Tax Office June 2021

address and ADDED link
to Personal Tax Account
Working at McDonald’s ADDED at personal July 2021
information link to Moving
for Personal Reasons
Policy
Your safety ADDED – Link to August 2021
Workplace Violence Policy
Retiring ADDED – Link to August 2021
Retirement Guidance for
Salaried Corporate
Employees