Assessment Guidelines
Title: Competency Central
HMS and Service Quality Document Number:
GD-GL-HAL-PSL-AG-11629
Region: Function/PSL/Sub PSL:
Global Cross PSL
Owner: Approved By: Job Revision By: Review Date: Version No:
PASQ Jorge Leuro Maya Nair 24-JAN-19 1.3
The purpose of this document is to provide a guide for the rater to use during the assessment of the related competency. Use this
detailed list as a minimum performance criteria that is required for the "behavioral descriptor(s)" of the competency.
Competency Description:
Principles of HMS and Service Quality
Level 1
1 - Knowledge of the Halliburton Management System.
List of Items
1 - Traceable Evidence: Ask employee to show evidence of having completed Global PASQ-Halliburton Management System
(108509) training
2 - Observe the employee navigate from the HalWorld Home Page into and to the HMS website.
3 - Ask employee to locate in Halworld where the company policy describes the role of HMS in Process Assurance and Process
Execution (Service Quality)
4 - Ask the employee to navigate to BSD-GL-HAL-HMS-100 and explain the Global HMS and HSE Definitions
5 - Traceable Evidence: Ask employee to show evidence of having completed Global PASQ-HMS Standards (00042935) training
6 - Ask employee to locate and describe the purpose of ST-GL-HAL-HMS-400 Management System.
7 - Question the employee on the requirements of the Stop Work Authority standard; ST-GL-HAL-HSE-0612.
2 - Awareness of Incident Investigation process
List of Items
1 - Ask employee to describe the 3 different kinds of incidents that can happen on the worksite.
2 - Review evidence of having completed Global PASQ - Incident Investigations (WEB-BASED 00025041)
3 - Ask employee to locate ST-GL-HAL-HMS-804 in HMS.
3 - Knowledge of Management of Change (MOC) process
List of Items
1 - Traceable Evidence: Review record of successful completion of Course Global PASQ - Management of Change Part 1: Basic
Concepts or location equivalent.
2 - Observe the employee locate HMS standard: ST-GL-HAL-HMS-712; Management of Change (MOC).
3 - Question the employee on the basics of Management of Change (Definition of MOC) and its key elements
4 - Ask employee to explain when an MOC comes into effect.
Level 2
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and no warrantees or other assurances as to accuracy or completeness are made.
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1 - Comprehends the Halliburton Management System hierarchy.
List of Items
1 - Explain the hierarchy of HMS in regards to processes, standards, work methods etc.
2 - Ask the employee to explain the purpose of standards, process maps ,work methods, forms and checklists as applicable to their
role.
3 - Observe the employee navigate to their PSL or Support Function HMS page and find key documents.
4 - Locate PSL HMS Document Register and describe its purpose
5 - Ask the employee to explain what HMS documents are most applicable to their job and why.
6 - Ask employee to explain how the use of HMS/QMS tools impacts the compliance on Service Quality.
7 - Observe the employee locate and describe one record for three different HMS documents used at their location from a job packet.
8 - Ask employee to locate and describe the "Service Quality Program Overview" BSD-GL-HAL-SQ-001
9 - Ask employee to describe the purpose of the One View system.
10 - Question the employee on the quality policy for their location and how to locate it
11 - Ask employee to locate and describe ST-GL-HAL-HMS-401 HMS Governance and Control of Documentation.
12 - Ask employee to locate and describe
ST-GL-HAL-HMS-402 HMS Process Documentation System Structure and Governance.
BSD-GL-HAL-HMS-402
PM-GL-HAL-SQ-402A Document Control Process
WM-GL-HAL-SQ-402A HMS Tagging
PM-GL-HAL-SQ-402A Document Control Process
WM-GL-HAL-SQ-402 Document Control Roles and Responsibilities
VWI-GL-HAL-SQ-402 CMS Processes
FO-GL-HAL-HMS-403 HMS Numbering Codes
FO-GL-HAL-HMS-403 HMS Document Number Codes
ST-GL-HAL-HMS-404 Record Control.
13 - Ask employee to describe the different SQ metrics that impact field operations and their importance
14 - Describe CMS and its purpose
2 - Comprehension of the Incident Investigation classification
List of Items
1 - Review evidence of completion of Incident Classification - Module 2 (WEB-BASED 00020953)
2 - Ask employee on the steps to initiate reporting an incident according to PM-GL-HAL-HMS-804.
3 - Ask employee to describe the difference in roles in an incident investigation for HSE/SQ personnel, management and employee.
4 - Ask employee to describe the different criteria to classify incidents as per Table 3 - Incident / Significant Incident Criteria in ST-GL-
HAL-HMS-804.
3 - Comprehension of the elements of an MOC
List of Items
1 - Ask employee to navigate to the system that houses the local MOC documents.
2 - Ask the employee to discuss the different elements of a sample MOC that has been created in their area.
3 - Observe the employee retrieve 3 MOC records and discuss the associated changes, actions and approvals.
4 - Knowledge of purpose of basic audit practices, principles and methods.
List of Items
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information by or to unauthorized persons is strictly prohibited. This information is the exclusive property of Halliburton
and no warrantees or other assurances as to accuracy or completeness are made.
©, 2023 Halliburton. All Rights Reserved.
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1 - Ask the employee to Locate and describe and explain the objectives and responsibilities of Management System Assurance
Standard - ST-GL- HAL-HMS-802.
2 - Question the employee on the steps/criteria needed to qualify as an internal auditor.
3 - Ask the employee to locate FO-GL-HAL-SQ-802 and describe the steps to conduct an audit.
4 - Ask the employee to locate a recent audit done in their area and discuss the documented audit findings.
Level 3
1 - Comprehends the relationship between Industry Standards, HMS Manual / HMS Standards, and the applicable Function
or PSL HMS documents.
List of Items
1 - Question the employee on the correlations between the applicable Industrial Management System (i.e. ISO, API, etc.) and the
global or local management system.
2 - Ask employee to identify the document in HMS that shows the alignment of HMS with industry standard (I.e. API, ISO etc.)
3 - Traceable Evidence: Review records of successful completion of Course, Global PASQ - HMS Standards (00042935).
4 - Question the employee on the purpose of the Global HMS Standards toward meeting Industry Standards.
5 - Traceable Evidence: Review records of analysis of HMS/QMS tools used to communicate performance in employee's area of
responsibility.
6 - Ask employee to navigate to the SQ Global and PSL Operations Dashboard
7 - Question the employee on how the HMS drives performance results.
8 - Ask employee to demonstrate where tender support information can be located in HMS.
9 - Traceable Evidence: Ask employee to show evidence of having completed course RIM 101 – Business Records (HALU
#58188).
10 - Traceable Evidence: Ask employee to show evidence of having completed course RIM 102 – Understanding your File Plan and
the CRRS (68368).
11 - Describe CWI and its purpose
2 - Comprehension of Job Packet Reviews
List of Items
1 - Ask employee to explain the purpose of Job Packet Reviews (JPVs) and how often it needs to be conducted
2 - Ask employee to locate FO-GL-HAL-HMS-501B Job packet verification Form and describe who is responsible for completing it.
3 - Comprehension of Management Reviews
List of Items
1 - Ask employee to describe the purpose and periodicity of management reviews.
2 - Ask employee to locate ST-GL-HAL-HMS-501 and explain the differences in responsibility among the different tiers of
management.
3 - Observe the employee locate and describe the section of the global or local management system that explains management's
responsibility within the system.
4 - Ask employee to locate ST-GL-HAL-HMS-505 and describe what it includes
4 - Participation in Incident Investigations
List of Items
1 - Review evidence of having completed course Incident Classification - Module 3 (WEB-BASED 00023866)
CONFIDENTIAL - FOR INTERNAL USE ONLY by employees of Halliburton. Any review, use, distribution, or disclosure of the CONFIDENTIAL
information by or to unauthorized persons is strictly prohibited. This information is the exclusive property of Halliburton
and no warrantees or other assurances as to accuracy or completeness are made.
©, 2023 Halliburton. All Rights Reserved.
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2 - Review evidence of having completed course TapRoot - Incident Investigation (INSTRUCTOR-LED
00005236)
3 - Review evidence of having participated in an incident investigation and ask employee describe the process
and outcomes.
5 - Comprehends factors that recognizes need for an MOC
List of Items
1 - Traceable Evidence: Review successful completion of Course Global PASQ - Management of Change Part 2: MOC Form
Instructions or location equivalent.
2 - Observe employee walk through the steps of creating an MOC.
3 - Question the employee on the risk associated with the MOCs they created or approved.
4 - Question the employee on when customers should be notified of risk that impact their service or product.
6 - Comprehends basic audit practices, principles and methods.
List of Items
1 - Traceable Evidence: Ask employee to provide evidence of successful completions of Global PASQ - HMS Audit Overview Part 1:
Basic Concepts (00023240). Note: Previous work experience and training as outlined in Qualification of Internal Auditors: WM-GL-
IAS-602 may replace HMS Audit Overview Part 1: Basic Concepts requirement. Review Resume/Work CV/ Talent Profile for
verification of work experience.
2 - Traceable Evidence: Ask employee to provide evidence of successful completions of Global PASQ - HMS Internal Audit Part 2:
Internal Audit Form (00023305). Note: Previous work experience and training as outlined in Qualification of Internal Auditors: WM-GL-
IAS-602 may replace Training requirement. Review Resume/Work CV/ Talent Profile for verification of work experience.
3 - Ask the employee to explain the purpose of the following Audit Forms. Opening/Closing Meeting Record - FO-GL-HAL-IAS-802A
Auditor Qualification Form - FO-GL-HAL-IAS-602
4 - Ask the employee to explain the requirements of Management Assurance Standard; ST-GL-HAL-HMS-802.
5 - Randomly select 5 terms from Business Support Document, BSD-GL-HAL-HMS-100 Global HMS and HSE Definitions and ask
the employee to explain the definitions.
7 - Qualified HMS Internal Auditor.
List of Items
1 - Traceable Evidence: Review qualifications to verify that the employee is a Qualified Rater. Review Resume/Work CV/ Talent
Profile for verification of work experience. Contact Global IAS Manager for clarification as needed.
2 - Observe the employee simulate the entry of an audit in the HMS Audit Form; FO-GL-HAL-SQ-802.
3 - Traceable Evidence: Review documentation of audits performed with a lead auditor, entry of audit findings, proper assignment of
Non Conformance Reports (NCR)'s, and opportunity for improvement (observations). Audits tracked using Local and Global HMS
Audit Form HMS Document Number: FO-GL-HAL-SQ-802. Rater: Objective evidence is required of audits performed, quality of audit
to HMS audit standards and effective closer and follow up. Demonstrates effective use of Internal Audit (Global Operations)
Dashboard. Note: If the employee is on the IAS Team, in addition to the above, they are required to demonstrate effective use of the
IAS SharePoint site for audit storage and Identification of Best Practices.
4 - Ask the employee to describe the types of assessment tools used at Halliburton. (Monthly Inspection, Site Self Assessments,
Tiered audits, etc.)
Level 4
1 - Assess how the location or PSL is performing against quality objectives or plans.
List of Items
1 - Ask to employee to explain the elements of the Journey to Zero Strategy.
2 - Question the employee on the quality objectives/quality plan for their location.
CONFIDENTIAL - FOR INTERNAL USE ONLY by employees of Halliburton. Any review, use, distribution, or disclosure of the CONFIDENTIAL
information by or to unauthorized persons is strictly prohibited. This information is the exclusive property of Halliburton
and no warrantees or other assurances as to accuracy or completeness are made.
©, 2023 Halliburton. All Rights Reserved.
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3 - Traceable Evidence: Review the record of successful completion of training for the applicable Industrial Management System
standard of the location.
4 - Traceable Evidence: Review a document that shows the employee has assisted in tender responses or efforts toward Industrial
Management System certification.
2 - Comprehension of HMS management review, associated international standards that align with HMS, and reference
documents.
List of Items
1 - Ask the employee to explain the requirements of Management Assurance Standard; ST-GL-HAL-HMS-802.
2 - Ask the employee to explains the contents of Business Support Documents; Matrix of International System Standard References
to the HMS Manual Contents; BSD-GL-HAL-HMS-100A.
3 - Ask the employee to explains the contents of Matrix of HMS Standard Numbers, HMS Manual Sections, ISO 9001 and API Q2
Sections, BSD-GL-HAL-HMS-100B
4 - Observe employee create a report on the management reviews conducted in their area and summarize the findings
5 - Ask the employee to explain the cross references between the Halliburton Management System and API Spec Q2 and/or SEMS /
RP75.
6 - Observe the employee retrieve 3 global or local standards and correlate the standards with the specific section of the applicable
Industrial Standard.
7 - Traceable Evidence: Review evidence of having completed Document Control training in CMS.
3 - Leads an Incident Investigation
List of Items
1 - Review evidence of employee having completed Halliburton SIR Process and Root Cause Analysis
(Course #24861).
2 - Review evidence of employee having completed 5 Why (Course ID #00070001)
3 - Review evidence of employee having facilitated a taproot/incident investigation
4 - Ask employee to describe the steps and time line for closure of incidents.
4 - Performs the MOC process and ensures that the process is followed until completion.
List of Items
1 - Ask employee to simulate 3 situations in which the it is necessary to initiate an MOC.
2 - Observe the employee simulate the completion of a risk assessment in the MOC. Verify the employee is properly using risk
identification methodology.
3 - Question the employee on the appropriate parties within the organization to communicate changes in a typical MOC
4 - Traceable Evidence: Review 3 MOC records the employee has created or approved and verify the MOCs were completed in
accordance with the Global or location standard and properly identified the risk of the change
5 - Traceable Evidence: Review 3 records that show the change was implemented as a result of an MOC that the employee has
created or approved.
6 - Traceable Evidence: Review records of MOCs in the employee's area of influence that demonstrate more than 90% have been
approved in his/her area of influence.
7 - Traceable Evidence: Review 3 records to demonstrate that the MOCs performed in his/her area of influence have completed the
below
1. Been properly communicated (during safety meetings, pre-job meetings, etc.
2. Had proper approvers identified.
3. Completed in a timely manner
5 - Qualified HMS Lead Auditor.
CONFIDENTIAL - FOR INTERNAL USE ONLY by employees of Halliburton. Any review, use, distribution, or disclosure of the CONFIDENTIAL
information by or to unauthorized persons is strictly prohibited. This information is the exclusive property of Halliburton
and no warrantees or other assurances as to accuracy or completeness are made.
©, 2023 Halliburton. All Rights Reserved.
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List of Items
1 - Traceable Evidence: Review training certificates for verification that the employee is a Qualified HMS Lead Auditor. Review
Resume/Work CV/ Talent Profile for verification of work experience. Contact Global IAS Manager for clarification as needed.
2 - Traceable Evidence: Review an audit plan, schedule, compilation of audit findings and presentation of close out meeting, follow
up of Non Conformance Report (NCR)'s and audit closure where the employee has been the Lead Auditor.
3 - Traceable Evidence: Review records of 3 internal audits the employee has lead within the last 4 years. Note: Audits from
previous firms may also be accepted.
4 - Traceable Evidence: Review records of employee having made recommendations to Halliburton auditing tools such as forms
and templates that the employee has made to improve the efficiency of the audit process. Maintain emails, minutes of minutes,
presentations, etc.
5 - Traceable Evidence: Review record of successful completion of the IAS Audit Testing Analysis Exam. Contact the Global IAS
Manager for the exam results.
6 - Ask the employee to explain the contents of Data Analysis - Sampling and Testing for Operational Audits - ST-GL-HAL-IAS-808
and how to obtain sufficient and appropriate audit evidence to support conclusions regarding adherence to process.
Level 5
1 - Identifies barriers that inhibits continuous quality improvement.
List of Items
1 - Ask the employee to describe the barriers that exist that inhibits continuous quality improvement and what are possible solutions
that can reduce these barriers
2 - Traceable Evidence: Review a record where the employee has developed and implemented action that has mitigated a barrier
that prohibited quality improvement.
2 - Contributes to the development of HMS and Industrial Standards.
List of Items
1 - Traceable Evidence: Review a HMS Standard that the employee has contributed to the development of or has assisted in
modification. Reference material: HMS Standards and HMS Manual, HMS-Related information, Execution of Standards and Global
HMS Processes.
2 - Traceable Evidence: Review a record of participation on or provide feedback to a Committee that maintains an Industry
Standard.
3 - Traceable Evidence: Review records of employee's actions to promote HMS culture and awareness.
4 - Traceable Evidence: Review evidence of employee having completed at least 2 management reviews as per ST-GL-HAL-
HMS-505 - Management Reviews
3 - Generates strategic plans and performance metrics.
List of Items
1 - Traceable Evidence: Review witness testimony that the employee advises senior managers on establishing performance targets
for their location or PSL.
2 - Traceable Evidence: Review documentation of deployment of the elements of HSE/SQ. strategy to the employee's location or
PSL.
3 - Ask the employee to describe the benchmarking process used to develop the location or PSL performance targets.
4 - Review records of employee preparing reports on adherence to the SQ metrics to senior management.
4 - Analyzes trends on Incidents and provides feedback on improvement strategies
List of Items
1 - Traceable Evidence: Review evidence of employee scheduling and facilitating the Global Management Reviews for PSL Service
Quality incidents.
CONFIDENTIAL - FOR INTERNAL USE ONLY by employees of Halliburton. Any review, use, distribution, or disclosure of the CONFIDENTIAL
information by or to unauthorized persons is strictly prohibited. This information is the exclusive property of Halliburton
and no warrantees or other assurances as to accuracy or completeness are made.
©, 2023 Halliburton. All Rights Reserved.
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2 - Traceable Evidence: Review evidence of employee collating the implementation of the action plans and trends on effectiveness
of the improvement actions.
3 - Traceable Evidence: Review evidence of being certified as a Taproot trainer either via the Internal: Halliburton TapRooT® Train-
the-Trainer or External: Systems Improvement TapRooT® 5 day training
5 - Prepares trend reports with data from MOC electronic system and provides feedback to the organization.
List of Items
1 - Traceable Evidence: Observe/ Via witness testimony review evidence that the employee has provided MOC training to fellow
employees (formal/informal training records)
2 - Question the employees on situations/common problems in the MOC system that commonly arise that would require them to
troubleshoot.
3 - Employee is able to demonstrate how he/she coaches others in creating a MOC.
4 - Traceable Evidence: -Review records that show the employee can identify MOC trends (Pareto Charts for types of changes,
customers and HMS Mainstays, activity by month, approval/rejection rate, time to approve/reject.
5 - Traceable Evidence: Review communication records produced by the employee that shows communication of the trend analysis
to the personnel in his/her area of influence.
6 - Traceable Evidence: Review organization communication records created by the employee that shows they have provided
feedback on MOC performance and improvement strategies.
7 - Traceable Evidence: Review documentation that shows evidence of discussion with customers about MOC awareness and
trends of performed MOCs
6 - 3rd Party Certified Lead Auditor.
List of Items
1 - Traceable Evidence: Review training certificates for verification that the employee has completed Lead Auditor certification by
RABSQA/IRCA or other industry approved 3rd Party certifying body OR Review 3rd Party re-certification requirements and review the
employee's records of progress and compliance to those requirements.
2 - Traceable Evidence: Review records or witness testimony that the employee effectively coached lead auditors in internal audits.
3 - Traceable Evidence: Review records of trends from audit findings that the employee has analyzed to improve global standards
and/or work methods.
4 - Traceable Evidence: Review records of trends from audit feedback that the employee has analyzed to improve internal audit
methods and/or practices.
CONFIDENTIAL - FOR INTERNAL USE ONLY by employees of Halliburton. Any review, use, distribution, or disclosure of the CONFIDENTIAL
information by or to unauthorized persons is strictly prohibited. This information is the exclusive property of Halliburton
and no warrantees or other assurances as to accuracy or completeness are made.
©, 2023 Halliburton. All Rights Reserved.
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