PHINMA ARAULLO UNIVERSITY
PRACTICUM REPORT
TOU 054 (Local Practicum II 700hrs)
1st Semester SY 2022-2023
at
TOPSTAR HOTEL
Submitted to College of Management and Accountancy
in partial fulfillment of the requirements for the degree
Tourism Management
Submitted by:
MADZRIYA N. BORROMEO
AU-FB2-TM4-MAIN4
Submitted to:
DARWIN VIOLA
PRACTICUM COORDINATOR
TABLE OF CONTENTS
CHAPTER I
A. Acknowledgement
B. Profile of the Company
● HISTORICAL BACKGROUND
● MISSION AND VISION
● ORGANIZATIONAL STRUCTURE
● FACILITIES AND AMENITIES
CHAPTER II
A. Weekly Task Report
B. Narrative Report
Appendix
● MOA
● Endorsement Letter
● Training Plan
● Parental Consent
● Daily Time Record
● Trainee Performance Evaluation
● Certificate of Completion
● Documentation with proper caption
● Resume
ACKNOWLEDGEMENT
First and foremost, to Almighty God for giving us wisdom, determination,
courage, patience, and guidance that serves as the main source of inspiration
to strive further in spite of adversities to fulfill this on-the-job training.
To my family and friends, who serve as inspiration for the trust that they
have given to me. They have also been my top supporters and helpers in
fulfilling my financial needs and emotional support I could have done these
without them.
Warmest gratitude to our practicum coordinator, Mr. Darwin Viola, who
has greatly shared her knowledge, patience, and diligence in guiding us all
throughout this training.
To the Operations Manager of TOPSTAR HOTEL- Cabanatuan City,
Ma’am Sarah Paez Cabiling for giving us the opportunity to do an internship
within the organization and letting us experience how the Top star Hotel works
and operates.
To the team leader of the department, sir Harold Sta. Maria, despite his
busy schedule never fails to guide us and share their knowledge in connection
to our On-the-Job training experience.
To the rest of the team, moreover to the Housekeeping Supervisor, Mr.
Arnel Yaquitin, We, thank you for the never-ending advice and patience with
our attitude and behavior. You’re one of the people who believed in doing and
making impossible things possible.
PROFILE OF THE COMPANY
HISTORICAL BACKGROUND
Top Star hotel is a boutique hotel in Cabanatuan City. It’s a bed and
breakfast hotel for business travelers. After a long tiring day, you can unwind
with a drink at Star Café. Modern bedrooms are prepared to experience a good
night’s sleep as well as the highest level of service from the hospitable and
reliable team.
MISSION
TOP STAR HOTEL provides a market boutique hotel that caters
especially to quality rooms and customer-satisfying services with passion,
integrity, and a heart for the industry.
VISION
Our vision is to create a culture and environment that will encourage
and promote positive associate morale, enhance guest satisfaction and drive
desired profitability in all of our hotel assets.
ORGANIZATIONAL STRUCTURE
CHAIRMAN/OWNER
PRESDIENT
OPERATIONS MANAGER
SALES AND BANQUET MANAGER
ACCOUNT ADMIN ASSISTANT PURCHASING ACCOUNTING CLERK
EXECUTIVE OFFICER
HEAD CHEF RESTAURANT FRONT OFFICE HOUSEKEEPING
SUPERVISOR SUPERVISOR SUPERVISOR
KITCHEN DEPARTMENT RESTAURANT DEPARTMENT
KITCHEN ASSISTANT FAB BANQUET
ASSISTANT CHEF ASSOCIATE ASSOCIATE
HOUSEKEEPING HOUSEKEEPING MAINTENANCE/ LAUNDRY
TEAM LEADER ATTENDANT HANDYMAN ATTENDANT
FACILITIES
- Airport Transfer
- Front-desk 24 hour
- Valet parking
- Check in and Check out (express)
- Shuttle Service
- Luggage Storage
- Free Wi-Fi in all rooms
- Cash Withdrawal
HOTEL AMENITIES
- 33 non-smoking guestroom
- Café and Bar
- Meeting rooms
- 24-hour front desk
- Daily Housekeeping
- Laundry Service
- Mini Bar
- Flat Screen Television
WEEKLY TASK REPORT
WEEK #1
Student Name: Partner Company:
MADZRIYA N. BORROMEO TOPSTAR HOTEL
Course & Section: BSTM/AU-FB2-TM4- Department:
MAIN4 HOUSE KEEPING
NO. OF
SUMMARY OF WORK, DUTIES &
DAYS HOURS
RESPONSIBILITIES
RENDERED
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
Monday 8hrs
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
Tuesday 8hrs
-Folding the towels
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Folding the bath mat
-Folding the towels
-Folding the bed linens
Wednesday 8hrs
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Stripping the bed
Thursday -Make the beddings 8hrs
-Folding the bath mat
-Folding the towels
-Folding the bed linens
-Mopping the stairs
-Stripping the bed
-Make the beddings
Friday 8hrs
-Folding the towels
-Ironing the pillowcases
-Stock the amenities
-Mopping the stairs
-Folding the bath mat
-Folding the towels
-Folding the bed linens
Saturday 8hrs
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Make the beddings
-Folding the bath mat
-Folding the towels
8hrs
Sunday -Folding the bed linens
-Laundry the linens
Total Number of Hours
56hrs
Noted by:
_________________________________________
Supervisor’s Signature over Printed Name
WEEKLY TASK REPORT
WEEK #2
Student Name: Partner Company:
MADZRIYA N. BORROMEO TOPSTAR HOTEL
Course & Section: BSTM/AU-FB2-TM4- Department:
MAIN4 HOUSE KEEPING
NO. OF
SUMMARY OF WORK, DUTIES &
DAYS HOURS
RESPONSIBILITIES
RENDERED
-Stripping the bed
-Make the beddings
-Folding the bath mat
Monday 8hrs
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Mopping the stairs
-Stripping the bed
-Folding the bed linens
Tuesday 8hrs
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Mopping the stairs
-Stripping the bed
Wednesday -Folding the towels 8hrs
-Folding the bed linens
-Ironing the pillowcases
-Mopping the stairs
-Stripping the bed
-Make the beddings
Thursday -Ironing the pillowcases 8hrs
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Make the beddings
-Folding the bath mat
-Folding the towels
Friday 8hrs
-Folding the bed linens
-Ironing the pillowcases
-Stock the amenities
Saturday -Mopping the stairs 8hrs
-Stripping the bed
-Make the beddings
-Folding the bath mat
-Ironing duvet covers
-Stock the amenities
-Make the beddings
-Folding the bath mat
Sunday -Folding the towels 8hrs
Total Number of Hours
56hrs
Noted by:
_________________________________________
Supervisor’s Signature over Printed Name
WEEKLY TASK REPORT
WEEK #3
Student Name: Partner Company: TOPSTAR HOTEL
MADZRIYA N. BORROMEO
Course & Section: BSTM/AU-FB2-TM4- Department: HOUSE KEEPING
MAIN4
NO. OF
SUMMARY OF WORK, DUTIES &
DAYS HOURS
RESPONSIBILITIES
RENDERED
-Mopping the stairs
-Stripping the bed
-Make the beddings
Monday -Folding the bath mat 8hrs
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Mopping the stairs
-Folding the bath mat
-Folding the towels
-Folding the bed linens
Tuesday 8hrs
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Make the bedding
-Folding the bath mat
-Folding the towels
-Folding the bed linens
Wednesday 8hrs
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Stripping the bed
-Make the beddings
Thursday 8hrs
-Folding the bath mat
-Folding the towels
-Folding the bed linens.
Friday 8hrs
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Stripping the bed
-Make the beddings
Saturday 8hrs
-Folding the bath mat
-Ironing the pillowcases
-Stock the amenities
-Stripping the bed
-Make the beddings
-Folding the bath mat
8hrs
Sunday -Folding the towels
-Folding the bed linens
-Laundry the linens
Total Number of Hours 56hrs
Noted by:
_________________________________________
Supervisor’s Signature over Printed Name
WEEKLY TASK REPORT
WEEK #4
Student Name: Partner Company:
MADZRIYA N. BORROMEO TOPSTAR HOTEL
Course & Section: BSTM/AU-FB2-TM4- Department:
MAIN4 HOUSE KEEPING
NO. OF
SUMMARY OF WORK, DUTIES &
DAYS HOURS
RESPONSIBILITIES
RENDERED
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
Monday 8hrs
-Folding the towels
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Stripping the bed
-Make the beddings
Tuesday 8hrs
-Folding the bath mat
-Folding the towels
-Folding the bed linens
-Folding the bath mat
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
Wednesday 8hrs
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Stripping the bed
Thursday -Make the beddings 8hrs
-Folding the bath mat
-Folding the towels
-Folding the bed linens
Friday 8hrs
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
-Folding the towels
Saturday 8hrs
-Folding the bed linens
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Stripping the bed
-Make the beddings
Sunday -Folding the bath mat 8hrs
-Folding the towels
Total Number of Hours
56hrs
Noted by:
_________________________________________
Supervisor’s Signature over Printed Name
WEEKLY TASK REPORT
WEEK #5
Student Name: Partner Company:
MADZRIYA N. BORROMEO TOPSTAR HOTEL
Course & Section: BSTM/AU-FB2-TM4- Department:
MAIN4 HOUSEKEEPING
NO. OF
SUMMARY OF WORK, DUTIES &
DAYS HOURS
RESPONSIBILITIES
RENDERED
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
Monday 8hrs
-Folding the towels
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Stripping the bed
-Make the beddings
Tuesday -Folding the bath mat 8hrs
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Ironing the bed linens
Wednesday 8hrs
-Ironing duvet covers
-Stock the amenities
-Folding the bath mat
-Folding the towels
-Folding the bed linens
Thursday -Ironing the pillowcases 8hrs
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
Friday 8hrs
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Stripping the bed
Saturday -Make the beddings 8hrs
-Folding the bath mat
-Folding the towels
-Stripping the bed
-Make the beddings
-Folding the bath mat
8hrs
Sunday -Folding the towels
-Folding the bed linens
-Laundry the linens
Total Number of Hours 56hrs
Noted by:
_________________________________________
Supervisor’s Signature over Printed Name
WEEKLY TASK REPORT
WEEK #6
Student Name: Partner Company:
MADZRIYA N. BORROMEO TOPSTAR HOTEL
Course & Section: BSTM/AU-FB2-TM4- Department:
MAIN4 HOUSE KEEPING
NO. OF
SUMMARY OF WORK, DUTIES &
DAYS HOURS
RESPONSIBILITIES
RENDERED
-Mopping the stairs
-Stripping the bed
Monday -Make the beddings 8hrs
-Folding the bath mat
-Stock the amenities
-Mopping the stairs
-Stripping the bed
-Make the beddings
Tuesday 8hrs
-Folding the bath mat
-Folding the towels
-Folding the bed linens
-Mopping the stairs
-Stripping the bed
-Make the bedding
Wednesday -Folding the bath mat 8hrs
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Make the beddings
-Folding the bath mat
-Folding the towels
Thursday -Folding the bed linens 8hrs
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Mopping the stairs
-Stripping the bed
Friday 8hrs
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
Saturday -Mopping the stairs 8hrs
-Stripping the bed
-Make the beddings
-Folding the bath mat
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Stripping the bed
-Make the beddings
-Folding the bath mat
8hrs
Sunday -Folding the towels
-Folding the bed linens
-Laundry the linens
Total Number of Hours 56hrs
Noted by:
_________________________________________
Supervisor’s Signature over Printed Name
WEEKLY TASK REPORT
WEEK #7
Student Name: Partner Company:
MADZRIYA N. BORROMEO TOPSTAR HOTEL
Course & Section: BSTM/AU-FB2-TM4- Department:
MAIN4 HOUSE KEEPING
NO. OF
SUMMARY OF WORK, DUTIES &
DAYS HOURS
RESPONSIBILITIES
RENDERED
-Mopping the stairs
-Stripping the bed
-Make the beddings
Monday -Folding the bath mat 8hrs
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Mopping the stairs
-Stripping the bed
-Folding the towels
-Folding the bed linens
Tuesday 8hrs
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Make the bedding
-Folding the bath mat
-Folding the towels
-Folding the bed linens
Wednesday 8hrs
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
Thursday 8hrs
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
Friday 8hrs
-Folding the towels
-Folding the bed linens
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Mopping the stairs
-Stripping the bed
-Make the beddings
-Folding the bath mat
-Folding the towels
Saturday 8hrs
-Folding the bed linens
-Ironing the pillowcases
-Ironing the bed linens
-Ironing duvet covers
-Stock the amenities
-Stripping the bed
-Make the beddings
-Folding the bath mat
8hrs
Sunday -Folding the towels
-Folding the bed linens
-Laundry the linens
Total Number of Hours 56hrs
Noted by:
_________________________________________
Supervisor’s Signature over Printed Name
NARRATIVE REPORT
TECHNICAL LEARNINGS
On-the-job training is one of the most unforgettable experiences. Going
to the hotel every day to acquire new skills and knowledge as a trainee is the
main highlight of this training. Through observation and socializing with guests
and other staff, we gain lessons about the basic work description that may help
us in the near future. Through this ojt experience i learned a lot,i learn to be
more patient in every task that given to me even though it is hard, I learn a lot
of things in my OJT to work and to learn at the same time , some of it I adopt
and apply to myself and some of it helps develop my skills and enhance my
knowledge that may helps me in the near future
PROFESSIONAL LEARNINGS
Transfer of information from one person to another, discovering
techniques that can be applied to future jobs, and learning how to
communicate with other members of the company is a major factors that
helped us to develop our different kinds of expertise. We are trained
academically and socially from internally to externally parts. From the proper
arrangement of beddings, organizing toiletries, washing and folding linen
sheets, and most important is on how we must greet, treat and welcome our
guests. I believe it will not be easy but I believe it is going to be fulfilling and
full of learning. As I entered to this career I am prepared that one day I will be
working in the real world. So after taking this on-the-job training I am assuring
myself that this will help me in my future job. I know that 700 hours is not
enough to fully understand the real situation in working in real world but I am
sure that I can cope up easily and flexibly to whatever my future job will be. I
am grateful that I will be entering a new chapter in my life after OJT and
graduation. I am excited to work in the tourism industry very soon.
PERSONAL LEARNINGS
On-the-job training is essential for students. It is about applying
theoretical knowledge to actual situations. It takes an important role because
we learned the application of lessons and knowledge we gathered from school.
This may help us for the preparation of becoming professionals someday. Little
and major things will be improved for our chosen profession. OJT is very
important not only to teach me regarding my chosen career but also to shows
me the reality about working,I learned so much from the experience. Having
the immersion was really a good start to experience how does it feel to be in a
work place.
RECOMMENDATION FOR THE IMPROVEMENT OF PROGRAM
My experience at Top Star Hotel Cabanatuan City was the bes t. I’m
looking forward to seeing this hotel become a five-star hotel soonest.
DAILY TME RECORD
OCTOBER
NOVEMBER
DECEMBER
OJT’s and Housekeeping Supervisor
FOLDING AND FIXING OF LINEN SHEETS FOR OUR DAILY
HOUSEKEEPING
CLEANING GUUEST ROOMS MAKING BEDS, REPLACING LINEN MAKE
SURE TO HAVE CLEAN PILLOWCASES, SHEETS, AND COVERS
CLEANING, VACUUMINGCOMMON AREAS SUCH HALLWAYS AND
ENTRANCES
IRONING THE
BEDSHEETS AND
PILLOWS AND MAKE
SURE THAT THERES
IS NO DIRT
CLEANING GUEST ROOMS OF DIRT, DUST MARKS,STAINS,AND
SMELL,SANITISING BATHROOMS, REFLENISHING SUPPLIES SUCH AS
COFFEE SETS, WATER ,TOWEL,DENTAL KIT,TISSUE, SOAP AND
SHAMPOO ENSURING ALL EXTRAS AND ADD-ONS THAT WERE INCLUDED
IN THE BOOKING ARE READY FOR THE ARRIVING OF GUESTS.
