JANN CAYTON RAÑESES
306 Dinguinbayan St. Ibayo-Tipas, Taguig City
Mobile No.: 09154602847 | (02) 7116 6875 | Email address: ms.j@[Link]
Career-driven individual with 11 years of experience in technical, sales and customer service
department and worked for 4+ years as a Quality Analyst / Supervisor. Has an extensive
background in tourism.
SKILLS
● Able to work in a team structure.
● Keen attention to details.
● Able to verbally communicate with people inside and outside the organization.
● Able to make decisions and solve problems.
● Able to obtain and process and analyze information.
● Able to plan, organize and prioritize work.
EDUCATION
(June 2006 – November 2008)
Bachelor of Science in Secondary Education Major in Biology (Undergraduate)
PAMANTASAN NG LUNGSOD NG PASIG
RELEVANT STUDIES TAKEN
(June 2011 - September 2013)
English Language Proficiency I – University of Asia and Pacific
(October 2013- December 2013)
English Language Proficiency II – University of Asia and Pacific
(September 2022)
Mega Lean Six Sigma Yellow Belt Certification Program
PROFESSIONAL EXPERIENCE
Proprime Travel and Tourism Services Inc. October 2022 - PRESENT
OUTBOUND OPERATIONS MANAGER
Plans and sells transportations, accommodations, insurance and other travel services.
Cooperates with clients to determine their needs and advises them appropriate destination,
modes of transportations, travel dates, costs and accommodations. Provides relevant
information, brochures and publications (guides, local customs, maps, regulations, events etc)
to travelers.
Google Operations Center - Philippines October 2016 - September 2022
SUPERVISOR III
Ensures that agents understand and comply with all program objectives, performance standards,
and policies. Answers agent questions regarding best practices or difficult calls. Identifies operational
issues and suggests possible improvements. Monitors and evaluates agent performance, providing
learning or coaching opportunities, and takes corrective action, if necessary. Prepares reports and
analyzes data to assist management as they determine program goals. Works with other support
members and management team members to support agents and maximize customer satisfaction.
Validates and takes supervisory chats.
Sitel Philippines Corporation December 2010- November 2015
QUALITY ANALYST (SME-MENTOR)
Prepare action plans and schedules to identify specific targets to project the number of contacts
to be [Link] up on new leads and referrals resulting from field activity. Identify sales
prospects and contact these and other accounts as assigned. Manage account services through
quality checks and other follow-up. Identify and resolve client concerns facilitating huddles and
accelerated knowledge refreshers.
Prime Orienteer Management Inc July 2008- November 2017
TOUR FACILITATOR | COORDINATOR (Part-time)
Inform customers about the itinerary for each tour. Plans itineraries in accordance with weather
forecasts and the length of each tour.
