Cisco Hosted Collaboration Solution, Release 14 Documentation Guide

First Published: 2021-05-27

Last Modified: 2021-06-21

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
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EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

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of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
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• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of
the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

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MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
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and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:
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partnership relationship between Cisco and any other company. (1721R)
© Cisco Systems, Inc. All rights reserved.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of
the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:
https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (1721R)
© Cisco Systems, Inc. All rights reserved.
 CONTENTS

PREFACE Change History vii

Change History vii

CHAPTER 1 Documentation Changes 1

HCS Release Numbering 1
New Documents 1
Retired Documents 2
Updated Documents 2

CHAPTER 2 Solution Level Documentation 5

Documentation Resources 5
Planning and Overview 5
Install and Upgrade 6
Maintain and Operate 6
Troubleshooting 7
Reference 7

CHAPTER 3 Functional-level Documentation 9

Documentation Resources 9
Cisco Hosted Collaboration Mediation Fulfillment 9

CHAPTER 4 Related Component-Level Documentation 11

Component-Level Documentation 11
Cisco Unified Communications Applications 11

Contact Center 12
Telepresence 12

Cisco Hosted Collaboration Solution, Release 14 Documentation Guide

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Contents

Collaboration Edge 12
Directory Services 13
ID Management 13
Customer Premise Equipment and Survivable Remote Site Telephony (SRST) Gateways 13
Customer Premise Equipment Analog Gateways and Adapters 14
Service Management Fulfillment 14
Service Management Fulfillment 14
Virtualized Multi-Tenant Data Center Infrastructure 15
Cisco Endpoints 16
Third-Party Endpoints 17

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 Change History
• Change History, on page vii

Change History
Date Description

June 21, 2021 Rebranded Webex

May 27, 2021 Initial issue of the document.

Cisco Hosted Collaboration Solution, Release 14 Documentation Guide

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 Change History
Change History

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 CHAPTER 1
Documentation Changes
• HCS Release Numbering, on page 1
• New Documents, on page 1
• Retired Documents, on page 2
• Updated Documents, on page 2

HCS Release Numbering

The current release number for Cisco Hosted Collaboration Solution is 14, future solution releases will be
named by increasing the "add-on" number.
Cisco HCS releases are numbered so components of the solution (eg., Cisco Hosted Collaboration Mediation
Fulfillment) are given a tertiary release number that descends from the solution release number. For example,
HCM-F 12.6(1) is the initial release for that component; subsequent releases are numbered 12.6(2), 12.6(3),
and so on until the next solution release.

New Documents
Solution Documents
The following documents have been introduced for Cisco Hosted Collaboration Solution release 14:
• Release Notes for Cisco Hosted Collaboration Solution 14

Component Documents

Note Component documents are updated for each new component release only if there are relevant changes (usually
related to a new feature). If a document is not updated from one component release to the next, you may refer
to the most recently published version of the document.

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 Documentation Changes
Retired Documents

Note Cisco HCM-F will deprecate the support of Cisco Unified Communications Domain Manager in the upcoming
releases with limited support for existing integration, Cisco HCS partners and customers are advised to take
necessary steps to align their requirements.

For more information, see the Cisco HCS 14 documentation page: https://www.cisco.com/c/en/us/support/
unified-communications/hosted-collaboration-solution-version-14-0/model.html

Retired Documents
The following documents were retired for the Cisco Hosted Collaboration Solution 14 release.

Cisco Hosted Collaboration Solution,Contact End-of-Sale and End-of-Life Announcement for the
Center Feature Support Cisco Unified Contact Center.

Cisco Hosted Collaboration Solution, End-User End-of-Sale and End-of-Life Announcement for the
Provisioning Guide Cisco Unified Communication Domain Manager.

Cisco Hosted Collaboration Solution, Cisco Unified The provisioning support of Cisco Unified
Communications Manager Feature Support Communications Manager (Unified CM) features in
Cisco Hosted Collaboration Solution (Cisco HCS) is
Cisco Hosted Collaboration Solution, Cisco Unity based on the Domain Manager that you have deployed
Connection Feature Support in your network.
If you are using Cisco Unified Communications Domain
Manager (Unified CDM), see the Cisco HCS
Compatibility Matrix for the supported UC application
versions.

Updated Documents
The following documents have been updated for Cisco Hosted Collaboration Solution Release 14 and, when
applicable, its add-on releases. Unless otherwise indicated, they are available at the HCS 14 technical
documentation listing page on Cisco.com: https://www.cisco.com/c/en/us/support/unified-communications/
hosted-collaboration-solution-version-14-0/model.html
• Cisco Hosted Collaboration Solution Release 14 End-to-End Planning Guide
• Cisco Hosted Collaboration Solution Release 14 Capacity Planning Guide
• Cisco Hosted Collaboration Solution Release 14 Solution Reference Network Design Guide
• Cisco Hosted Collaboration Solution Release 14 Install Guide
• Cisco Hosted Collaboration Solution Release 14 Upgrade and Migration Guide
• Cisco Hosted Collaboration Solution Release 14 Maintain and Operate Guide
• Cisco Hosted Collaboration Solution Release 14 Customer Onboarding Guide
• Cisco Hosted Collaboration Solution Release 14 Troubleshooting Guide
• Cisco Hosted Collaboration Solution Release 14 Documentation Guide
• Cisco Hosted Collaboration Solution Release 14 Release Notes

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Documentation Changes
Updated Documents

• Cisco Hosted Collaboration Solution Compatibility Matrix

• Cisco Hosted Collaboration Solution Release 14 License Management
• Cisco Hosted Collaboration Solution Ordering Guide (located at this page:
https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html)

Cisco Hosted Collaboration Solution, Release 14 Documentation Guide

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 Documentation Changes
Updated Documents

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 CHAPTER 2
Solution Level Documentation
• Documentation Resources, on page 5
• Planning and Overview, on page 5
• Install and Upgrade, on page 6
• Maintain and Operate, on page 6
• Troubleshooting, on page 7
• Reference, on page 7

Documentation Resources
The following page lists the documentation resources that are available for Cisco Hosted Collaboration Solution
Release 14: https://www.cisco.com/c/en/us/support/unified-communications/
hosted-collaboration-solution-version-14-0/model.html
You can find the Cisco Hosted Collaboration Solution Ordering Guide on this page:
https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

Planning and Overview

Release Notes
Cisco Hosted Collaboration Solution, Release 14 Release Notes: This document contains information on new
and changed features, open caveats, and where to find information on resolved caveats in the release.

Compatibility Matrix
• Cisco Hosted Collaboration Solution Compatibility Matrix: This document lists the component versions
that are compatible with Cisco HCS.

Ordering Guide
• Cisco Hosted Collaboration Solution Ordering Guide: This document describes the Cisco HCS ordering
process.

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 Solution Level Documentation
Install and Upgrade

Design and Planning Guides

• Cisco Hosted Collaboration Solution Data Center Ordering Guide: This document describes the
pre-defined baseline bill of materials (BOM) sized for different environments to enable functionality for
the Cisco Unified Data Center (UDC) of the Cisco Hosted Collaboration Solution (HCS).
• Cisco Hosted Collaboration Solution, Release 14 Capacity Planning Guide: This document provides
capacity planning information for Cisco Hosted Collaboration Solution (HCS).
• Cisco Hosted Collaboration Solution, Release 14 End-to-End Planning Guide: This document provides
the processes and tasks that are required to design a Cisco Hosted Collaboration Solution.
• Cisco Hosted Collaboration Solution, Release 14 Solution Reference Network Design Guide: This
document contains design considerations, guidelines, and best practices for deploying standard Cisco
Hosted Collaboration Solution (HCS).
• Cisco Hosted Collaboration Solution Virtual Machine Requirements: This document decribes some of
the fundamental concepts of virtual machines within the HCS solution and to clarify some of the basic
requirements.

Licensing
• Cisco Hosted Collaboration Solution, Release 14 License Management: This document provides the
steps required to manage licenses related to Cisco Hosted Collaboration Solution (HCS). This document
also describes how to extract information about license usage from individual components that are part
of Cisco HCS.
• Cisco Hosted Collaboration Solution Smart Licensing Guide, Release 14: This document describes the
new Smart Licensing functionality introduced with Cisco HCS release 14.

Security Advisories, Responses and Notices

See http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-hcs/
products-security-advisories-list.html for information on the latest security advisories, responses and notices.

Install and Upgrade

• Cisco Hosted Collaboration Solution, Release 14 Installation Guide: This document provides a high-level
view of the installation of a Cisco Hosted Collaboration Solution (HCS) system. The document includes
information related to installation strategies, discusses the installation sequence, and emphasizes the
order in which components are to be installed. Specific product documentation is referenced for detailed
installation instructions.
• Cisco Hosted Collaboration Solution, Release 14 Upgrade and Migration Guide: This document
summarizes the process that you must follow when upgrading your Cisco Hosted Collaboration Solution
deployment to Release 14. This document includes an overview of the solution upgrade and migration
process as well as strategies, best practices, recommendations, and procedures for upgrading or migrating
the Cisco HCS components or optional components.

Maintain and Operate

• Cisco Hosted Collaboration Solution, Release 14 Customer Onboarding Guide: This document describes
the customer onboarding process by providing configuration procedures for major Cisco Hosted
Collaboration Solution (HCS) components. Configuration procedures are provided in the form of checklists

Cisco Hosted Collaboration Solution, Release 14 Documentation Guide

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 Solution Level Documentation
Troubleshooting

supported by high-level procedures. The configuration steps should be treated as reference information
because, based on the customer network design, the steps may vary.
• Cisco Hosted Collaboration Solution, Release 14 Maintain and Operate Guide: This document provides
solution-focused information on maintenance tools, performance monitoring with Prime Collaboration
Assurance, and backup and restore tasks.

Troubleshooting
• Cisco Hosted Collaboration Solution, Release 14 Troubleshooting Guide: This document provides
troubleshooting information for the Cisco Hosted Collaboration Solution (HCS).

Reference
Configuration Examples and Technical Notes
• Multi-Cluster Configuration Using ILS and GDPR: describes the configuration of Inter-Cluster Lookup
Service (ILS) and Global Dial Plan Register (GDPR) on the Cisco Unified Communications Manager
Session Management Edition (SME) to support multi-cluster calls.
• Shared Media Resources: describes how Cisco HCS partners can share media resources, such as the
conference bridges and transcoders, across different clusters and across customers.

Reference Guides
• Cisco HCS Security Recommendations: This document help administrators to examine their organization’s
existing tools and processes to illuminate gaps in their security infrastructure.
• Cisco Webex Hybrid Services HCS Integration Reference Guide: This document describes how to plan
and implement Webex Hybrid Services in a Cisco HCS deployment.

White Papers
• Cisco Hosted Collaboration Solution Shared Architecture Recommended Deployment: This document
provides configuration steps for the Shared Architecture implementation of HCS.
• Cisco Hosted Collaboration Solution ACI Integration : This documents provides steps for implementing
an ACI validation in HCS lab.
• Cisco HCS Carrier Integrated Mobility Recommended Deployment: This document give the workflow
for fully integrated set of applications and management softw are that is designed for easy integration
into their systems.
• Cisco HCS and Viptela Recommended Deployment : This document describes the SD-WAN solution for
HCS partners and customers.

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 Solution Level Documentation
Reference

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 CHAPTER 3
Functional-level Documentation
• Documentation Resources, on page 9
• Cisco Hosted Collaboration Mediation Fulfillment, on page 9

Documentation Resources
The following page lists the documentation resources that are available for Cisco Hosted Collaboration Solution
Release 14: https://www.cisco.com/c/en/us/support/unified-communications/
hosted-collaboration-solution-version-14-0/model.html
You can find the Cisco Hosted Collaboration Solution Ordering Guide on this page:
https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

Cisco Hosted Collaboration Mediation Fulfillment

• Release Notes for Cisco Hosted Collaboration Mediation Fulfillment: This document describes new and
changed features, release information, and known issues associated with the release.
• Cisco Hosted Collaboration Mediation Fulfillment Planning Guide: This document provides instructions
for planning Cisco Hosted Collaboration Mediation Fulfillment (HCM-F) in Cisco Hosted Collaboration
Solution (HCS), including information on Cisco HCM-F services and resource requirements.
• Cisco Hosted Collaboration Mediation Fulfillment Install and Configure Guide: This document provides
the information and procedures for installing, upgrading, and configuring Cisco HCM-F.
• Cisco Hosted Collaboration Mediation Fulfillment Maintain and Operate Guide: This document provides
instructions for maintaining and operating Cisco HCM-F in Cisco HCS.
• Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide: This document provides the
information about troubleshooting tools and procedures for troubleshooting components of Cisco HCM-F.
• Cisco Hosted Collaboration Mediation Fulfillment Command Line Interface Reference Guide: This
document provides information on the command line interface for Cisco HCM-F.
• Cisco Hosted Collaboration Mediation Fulfillment Developer Guide: This document describes the Cisco
HCS REST North Bound Interface Web Service APIs and the Cisco HCS SOAP North Bound Interface
Web Service APIs.

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 Functional-level Documentation
Cisco Hosted Collaboration Mediation Fulfillment

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 CHAPTER 4
Related Component-Level Documentation
• Component-Level Documentation, on page 11
• Cisco Unified Communications Applications , on page 11
• Contact Center, on page 12
• Telepresence, on page 12
• Collaboration Edge, on page 12
• Directory Services, on page 13
• ID Management, on page 13
• Customer Premise Equipment and Survivable Remote Site Telephony (SRST) Gateways, on page 13
• Customer Premise Equipment Analog Gateways and Adapters, on page 14
• Service Management Fulfillment, on page 14
• Service Management Fulfillment, on page 14
• Virtualized Multi-Tenant Data Center Infrastructure, on page 15
• Cisco Endpoints, on page 16

Component-Level Documentation
Component-level documentation is for reference. Component-level documentation may cover functionality
and capabilities not used in HCS. Refer to the solution-level documentation for the supported usage of the
components within HCS.
Review the Cisco Hosted Collaboration Solution Compatibility Matrix for information about supported
releases of HCS components.

Cisco Unified Communications Applications

To obtain documentation on Cisco Unified Communications Applications and Widgets, refer to the following:
• Cisco Unified Communications Manager: http://www.cisco.com/en/US/products/sw/voicesw/ps556/
tsd_products_support_series_home.html
• Cisco Unified Communications Manager IM and Presence Service: http://www.cisco.com/c/en/us/
support/unified-communications/unified-presence/tsd-products-support-series-home.html
• Cisco Unity Connection: http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/
tsd-products-support-series-home.html

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 Related Component-Level Documentation
Contact Center

• Cisco Emergency Responder: http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_

support_series_home.html
• Cisco Unified Attendant Console Premium Edition: http://www.cisco.com/en/US/products/ps7282/
tsd_products_support_series_home.html
• Cisco Paging Server: http://www.cisco.com/c/en/us/support/unified-communications/paging-server/
tsd-products-support-series-home.html

Contact Center
To obtain documentation on Cisco HCS for Contact Center or Contact Center Express, refer to the following:
• Cisco Hosted Collaboration Solution for Contact Center: http://www.cisco.com/en/US/products/
ps12796/tsd_products_support_series_home.html
• Cisco Unified Contact Center Express: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/
tsd_products_support_series_home.html

Telepresence
To obtain documentation on Cisco Telepresence, refer to the following:
• Cisco TelePresence: visit https://www.cisco.com/c/en/us/support/web/telepresence.html; then, select
the Cisco TelePresence product that applies to you.
• Cisco TelePresence MSE 8000 Series:
http://www.cisco.com/en/US/products/ps11340/tsd_products_support_series_home.html

Enterprise Telepresence
• Virtualization for Cisco TelePresence Server: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_
comm/uc_system/virtualization/cisco-collaboration-virtualization.html
• Cisco TelePresence Management Suite: http://www.cisco.com/c/en/us/support/conferencing/
telepresence-management-suite-tms/tsd-products-support-series-home.html

Collaboration Edge
To obtain documentation related to Collaboration Edge, refer to the following:
• Cisco Expressway Series: http://www.cisco.com/c/en/us/support/unified-communications/
expressway-series/tsd-products-support-series-home.html
• Cisco Jabber Guest Server: http://www.cisco.com/c/en/us/support/unified-communications/jabber-guest/
tsd-products-support-series-home.html

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 Related Component-Level Documentation
Directory Services

Directory Services
To obtain documentation about Directory Services, refer to the following:
• Microsoft Active Directory: see the vendor website.
• OpenLDAP: http://www.openldap.org/

ID Management
To obtain documentation on ID Management systems supported with Cisco HCS, refer to the following:
• CA SiteMinder: http://www.ca.com/us/support.aspx
• Shibboleth: https://shibboleth.net/community/consultants.html
• Microsoft Active Directory Federation Services: https://technet.microsoft.com/en-us/windowsserver/
dd448613.aspx
• OpenAM:https://support.forgerock.com/home
• Oracle Identity Manager: http://www.oracle.com/technetwork/middleware/id-mgmt/overview/
index-098451.html

Customer Premise Equipment and Survivable Remote Site

Telephony (SRST) Gateways
To obtain documentation on Cisco 1800, 2800, and 3800 Series Integrated Services Routers G1, refer to
the following:
• Cisco 1800 Series Integrated Services Routers:
http://www.cisco.com/en/US/products/ps5853/tsd_products_support_series_home.html
• Cisco 2800 Series Integrated Services Routers:
http://www.cisco.com/en/US/products/ps5854/tsd_products_support_series_home.html
• Cisco 3800 Series Integrated Services Routers:
http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html

To obtain documentation on Cisco 1900, 2900, and 3900 Series Integrated Services Routers G2, refer to
the following:
• Cisco 1900 Series Integrated Services Routers:
http://www.cisco.com/en/US/products/ps10538/tsd_products_support_series_home.html
• Cisco 2900 Series Integrated Services Routers:
http://www.cisco.com/en/US/products/ps10537/tsd_products_support_series_home.html
• Cisco 3900 Series Integrated Services Routers:
http://www.cisco.com/en/US/products/ps10536/tsd_products_support_series_home.html

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 Related Component-Level Documentation
Customer Premise Equipment Analog Gateways and Adapters

To obtain documentation on Cisco 4000 Series Integrated Services Routers G3, refer to the following:
• Cisco 4000 Series Integrated Services Routers: http://www.cisco.com/c/en/us/support/routers/
4000-series-integrated-services-routers-isr/tsd-products-support-series-home.html

Customer Premise Equipment Analog Gateways and Adapters

To obtain documentation on Cisco Gateways and Adapters, refer to the following:
• Cisco ATA 180 Series Analog Telephone Adapters: http://www.cisco.com/c/en/us/support/
unified-communications/ata-180-series-analog-telephone-adaptors/tsd-products-support-series-home.html
• Cisco ATA 190 Series Analog Telephone Adapters: http://www.cisco.com/c/en/us/support/
unified-communications/ata190-2-port-adapter/model.html
• Cisco VG Series Gateways: http://www.cisco.com/en/US/products/hw/gatecont/ps2250/tsd_products_
support_series_home.html

Service Management Fulfillment

To obtain documentation on Service Fulfillment, see the following:
• Cisco Hosted Collaboration Mediation Fulfillment: Cisco Hosted Collaboration Mediation Fulfillment
documents are listed on the Component Documentation tab of this page:
https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-version-12-5/model.html.
• Cisco Prime Collaboration Deployment:
http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html
• Cisco Network Registrar: http://www.cisco.com/en/US/products/sw/netmgtsw/ps1982/tsd_products_
support_series_home.html
• Prime License Manager: http://www.cisco.com/c/en/us/support/cloud-systems-management/
prime-license-manager/tsd-products-support-series-home.html

Service Management Fulfillment

To obtain documentation on Service Fulfillment, see the following:
• Cisco Hosted Collaboration Mediation Fulfillment: Cisco Hosted Collaboration Mediation Fulfillment
documents are listed on the Component Documentation tab of this page:
https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-version-12-5/model.html.
• Cisco Prime Collaboration Deployment:
http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html
• Cisco Network Registrar: http://www.cisco.com/en/US/products/sw/netmgtsw/ps1982/tsd_products_
support_series_home.html

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Virtualized Multi-Tenant Data Center Infrastructure

• Prime License Manager: http://www.cisco.com/c/en/us/support/cloud-systems-management/

prime-license-manager/tsd-products-support-series-home.html

Virtualized Multi-Tenant Data Center Infrastructure

To obtain documentation, refer to the following:
• Cisco ASR 9000 Series Aggregation Services Routers: http://www.cisco.com/en/US/products/ps9853/
tsd_products_support_series_home.html
• Cisco ASA 5500 Series Adaptive Security Appliances: http://www.cisco.com/en/US/products/ps6120/
tsd_products_support_series_home.html
• Cisco ASA 5500-X Series Firewall : http://www.cisco.com/c/en/us/support/security/
asa-5500-series-next-generation-firewalls/tsd-products-support-series-home.html
• Cisco ASA with FirePOWER Services: http://www.cisco.com/c/en/us/support/security/
asa-firepower-services/tsd-products-support-series-home.html
• Cisco Adaptive Security Virtual Appliance (ASAv): http://www.cisco.com/c/en/us/support/security/
virtual-adaptive-security-appliance-firewall/tsd-products-support-series-home.html
• Cisco MDS 9222i Multilayer Switches: http://www.cisco.com/en/US/products/ps5988/tsd_products_
support_series_home.html
• Cisco MDS 9500 Series Multilayer Directors: http://www.cisco.com/en/US/products/ps5990/tsd_
products_support_series_home.html
• Cisco Nexus 5000 Series Switches: http://www.cisco.com/c/en/us/support/switches/
nexus-5000-series-switches/tsd-products-support-series-home.html
• Cisco Nexus 7000 Series Switches: http://www.cisco.com/en/US/products/ps9402/tsd_products_support_
general_information.html
• Hypervisor-VMware vSphere Enterprise Plus (Includes VMware ESXi and VMware vCenter):
see the vendor website.
• VMware vCenter Server: see the vendor website.

Virtualized Multi-Tenant Data Center Compute Layer

• Cisco UCS B-Series Blade Server: http://www.cisco.com/en/US/products/ps10280/tsd_products_
support_series_home.html
• Cisco UCS C-Series Rack Servers: http://www.cisco.com/en/US/products/ps10493/tsd_products_
support_series_home.html
• Cisco UCS 2200 Series Fabric Extenders: https://www.cisco.com/c/en/us/products/collateral/
servers-unified-computing/ucs-6300-series-fabric-interconnects/data_sheet_
c78-675243.html?cachemode=refresh
• Cisco UCS 5100 Series Blade Server Chassis: http://www.cisco.com/en/US/products/ps10279/tsd_
products_support_series_home.html

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 Related Component-Level Documentation
Cisco Endpoints

• Cisco UCS 6200 Series Fabric Interconnects: http://www.cisco.com/c/en/us/support/

servers-unified-computing/ucs-6200-series-fabric-interconnects/tsd-products-support-series-home.html
• Cisco UCS Mini: http://www.cisco.com/c/en/us/support/servers-unified-computing/ucs-mini/
tsd-products-support-series-home.html
• Cisco UCS Central: http://www.cisco.com/c/en/us/support/servers-unified-computing/
ucs-central-software/tsd-products-support-series-home.html
• Cisco UCS Director: http://www.cisco.com/c/en/us/support/servers-unified-computing/ucs-director/
tsd-products-support-series-home.html
• Cisco UCS Manager: http://www.cisco.com/en/US/products/ps10281/tsd_products_support_series_
home.html

Cisco Endpoints
To obtain documentation on Cisco endpoints, refer to the following:
• Cisco IP Communicator: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_
support_series_home.html
• Cisco Jabber for Android: http://www.cisco.com/en/US/products/ps11678/tsd_products_support_
series_home.html
• Cisco Jabber for iPhone: http://www.cisco.com/en/US/products/ps11596/tsd_products_support_series_
home.html
• Cisco Jabber for iPad: http://www.cisco.com/en/US/products/ps12430/tsd_products_support_series_
home.html
• Cisco UC Integration (TM) for Webex Connect: http://www.cisco.com/en/US/products/ps10627/tsd_
products_support_series_home.html
• Cisco UC Integration (TM) for Microsoft Lync: http://www.cisco.com/c/en/us/support/
unified-communications/uc-integration-tm-microsoft-lync/tsd-products-support-series-home.html
• Cisco UC Integration for Microsoft Office Communicator: http://www.cisco.com/en/US/products/
ps10317/tsd_products_support_series_home.html
• Cisco Unified IP Phone 6900 Series: http://www.cisco.com/en/US/products/ps10326/tsd_products_
support_series_home.html
• Cisco Unified IP Phone 7900 Series: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_
products_support_series_home.html
• Cisco Unified IP Phone 9900 Series: http://www.cisco.com/en/US/products/ps10453/tsd_products_
support_series_home.html
• Cisco Unified SIP Phone 3900 Series: http://www.cisco.com/en/US/products/ps7193/tsd_products_
support_series_home.html
• Cisco Unified Personal Communicator for Windows or MacOS: http://www.cisco.com/en/US/products/
ps6844/tsd_products_support_series_home.html

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Third-Party Endpoints

Third-Party Endpoints
Refer to the vendor website for all third-party endpoints, including:
• AS-SIP Endpoint
• CTI Applications (also Jabber Clients)
• Generic Desktop Video Endpoint
• Generic Multiple Screen Room System
• Generic Single Screen Room System
• SIP Device (Basic and Advanced)

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Third-Party Endpoints

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