Welcome to the module in Participating in Workplace

Communication. This module contains training materials and

activities for you to complete.

The unit of competency “Participating in Workplace

Communication” contains knowledge, skills and attitudes required
for “Receiving and Responding Workplace Communication”.
You are required to go through a series of learning activities in order
to complete each learning outcome of the module. In each learning
outcome there are Information Sheets, Resource Sheets and Reference
Materials for further reading to help you better understand the
required activities. Follow these activities on your own and answer the
self-check at the end of each learning outcome. Get the answer key
from your instructor and check your work honestly.

If you have questions, please don’t hesitate to ask your facilitator for
assistance. Your facilitator will always be a available to assist you
during the training.

The goal of this course is the development of practice skills. To gain

these skills, you must learn basic concepts and terminology. For the
most part, you’ll get this information from the Information Sheets and
TESDA Website, www.tesda.gov.ph.

This module was prepared to help you achieve the required

competency “Receive and Respond to Workplace Communication”.

This will be the source of information for you to acquire knowledge

and skills in this particular competency independently and at your
own pace, with minimum supervision or help from your instructor.

Remember to:
Work through all the information and complete the activities in each
section.

Read information sheets and complete the self-check. Suggested

references are included to supplement the materials provided in this
module.

Most probably your trainer will also be your supervisor or manager.

He / she is there to support you and show you the correct way to do
things.

You will be given plenty of opportunity to ask questions and practice

on the job. Make sure you practice your new skills during regular
work shifts. This way you will improve both your speed and memory
and also your confidence.
Use the Self-checks, Operation Sheets or Job Sheets at the end of
each section to test your own progress.

When you feel confident that you have had sufficient practice, ask
your Trainer to evaluate you. The results of your assessment will be
recorded in your Progress chart and Accomplishment Chart.

You need to complete this module before you can perform the next
module Provide Room Service.

No. Unit of Competency Module Title Code

Participate in Participating in 500311105

1. Workplace Workplace
Communication Communication
Work in a Team Participate in 500311106
2. Environment Workplace
Communication
Practice Career Practice Career 500311107
3. Professionalism
Professionalism
Practice Occupational Practicing 50311108
Safety Procedures Occupational
4.
Safety
Procedures
UNIT OF
Participate in Workplace Communications
COMPETENCY
Participating in Workplace
MODULE TITLE
Communications

INTRODUCTION:
This unit covers with the knowledge, skills and attitudes in
participating in workplace communications.

NOMINAL DURATION: 4 HOURS

LEARNING OUTCOMES:

1. Obtain and convey workplace information.

2. Speak English at a basic operational level.
3. Complete relevant work related documents.
4. Participate in workplace meeting and discussion.
Assessment Criteria:
1. Specific relevant information is accessed from appropriate
sources.
2. Effective questioning, active listening and speaking skills are
used to gather and convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and
colleagues are identified and followed.
6. Defined work procedures for the location and storage of
information are used.
7. Personnel interaction is carried out clearly and concisely.

ASSESSMENT METHODS:

1. Written test 3. Oral questioning

Learning Outcome OBTAIN
2. Performance test AND CONVEY WORKPLACE
4. Direct observation
1 INFORMATION

CONTENTS:

1. The Foundation of Communication 4. Job Getting

Communication
2. Language of Communication and other forms of
Correspondence
3. Modes of Communication

ASSESSMENT CRITERIA:

1. Specific relevant information is accessed from appropriate

sources.
2. Effective questioning, active listening and speaking skills
are used to gather and convey information.
3. Appropriate medium is used to transfer information and
ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and
colleagues are identified and followed.
6. Defined workplace procedures for the location and storage
of information are used.
7. Personal interaction is carried out clearly and concisely.
CONDITION:

Trainees must be provided with the following:

1. References (books) 3. Telephone

2. Fax machine 4. Internet

ASSESSMENT METHOD:

1. Written Test 4. Direct Observation

2. Performance Test
3. Oral Questioning

Learning Experiences

Learning Outcome 1: Obtain and Convey Workplace Information

 Learning Activities Special Instructions
1. Read Information Sheet If you have some problem on the
1.1-1 on “The Foundation content of the information sheet don’t
of Communication” hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information sheet,
you can now answer self check provided
in the module.
2. Answer Self-Check 1.1-1 Compare your answers to the answer
on “The Foundation of keys on 1.1-1 “ The Foundation of
Communication” Communication” You are required to get
all answers correct. If not, read the
information sheets again to answer all
the questions correctly.
3. Read Information Sheet If you have some problem on the
1.1-2 on “ Language of content of the information sheet don’t
Communication” hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information sheet,
you can now answer self check provided
in the module.
4. Answer Self-Check 1.1-2 Compare your answers to the answer
on “Language of keys on 1.1-2 “Language of
Communication” Communication. ” You are required to
get all answers correct. If not, read the
information sheets again to answer all
the questions correctly.

5.Read Information Sheet If you have some problem on the

1.1-3 on “ Modes of content of the information sheet don’t
Communication” hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information sheet,
you can now answer self check provided
in the module.
Compare your answers to the answer
6. Answer Self-Check 1.1-3 keys on 1.1-3 “Modes of
on “Modes of Communication. ” You are required to
Communication” get all answers correct. If not, read the
information sheets again to answer all
the questions correctly.

7. Read Information Sheet If you have some problem on the

1.1-4 on “ Components of content of the information sheet don’t
Effective Communication” hesitate to approach your facilitator.

Compare your answers to the answer

keys on 1.1-4 “Components of Effective
Communication. ” You are required to
get all answers correct. If not, read the
information sheets again to answer all
the questions correctly.
 Learning Outcome 1
Obtain and Convey Workplace Communication
Information Sheet 1: The Foundation of Communications

I. Learning Outcomes

You are expected to:

1. define the term “communication

2. identify the principles of communication

3. write an article from a given topic

 4. develop appreciation, and confidence

A. Key Concepts: Communications

II. Materials:

Laptop, blackboard, chalk

References:

Chaves, J. D, et.al, Creative Oral Communication for Filipino

Students: A
Practical Application

Models of Communication. International Association of

Communication Activities.
Retrieved on August 15, 2017 from http://iact.com/?q=models

Values Statement:

Participation, Cooperation, Enthusiasm

From the box below, give your reasons why face to face
communication is important aside from the birth of information and
technology?

Importance of Communication

1.

2.

3.

4.

5.

A. Presentation
According to Chavez et. Al (2012, p. 1) “Communication of today
demands that both sender and receiver of the message take an active
part in the process. It is a two-way process. The older the earth has
grown, the more complex it has become for people to communicate”.

Communication involves sending and receiving messages through

different channels. No matter if one speaks intimately to a friend or
addresses a huge crowd in a conference, in formal business meetings,
or writing an academic report we all direct our messages to an
audience. It is the responsibility of the sender to deliver his message
effectively.

B. Lesson

Communication is an active process between the sender and receiver.

It is an interaction of channels involved to produce a sound. There
are principles to consider in the process of communication (Chavez et.
Al, pp. 2-4)

For students to be equipped with proper knowledge, values and skills,

a field of experience and social interaction is necessary. In the many
models of communication, the Interactive Model is also a
representation of this purpose. It presents that communication is not
only a two way process but it has a “field of experience” which
includes our cultural background, ethnicity, geographic location,
extend of travel and -general personal experiences (http://iact.com/?
q=models).

Principles of Communication Activity:

1. Know your audience

- You know who you are talking or addressing your speech.

2. Know your purpose

- It important to know your purpose of discussion

3. Know your topic

- A speaker addressing a conference should be prepared as far
as the topic assigned is concerned.

4. Anticipate objections
- You cannot expect everybody to easily agree with you on
certain matters. It is a normal thing to notice some people
who would go against you with what you are saying.

5. Present a rounded picture

 - Explain every detail of information with all the possible
sources.

6. Achieve credibility with your audience.

- How it is achieved? A credible speaker sticks to the truth no
matter what. He cites figures and facts from respected
authorities too.

7. Follow through on what you say.

- Be consistent with what you have started. If you are on the
positive side of the issue, move along on the same plane.
Avoid presenting the opposite which only confuses the
audience.

8. Communicate a little at a time.

- Present your ideas logically. Release the key point one after
the other. It will allow listeners to digest well what you have
discussed.

9. Present information in several ways

- Develop the art of expressing information differently. Helpful
devices maybe in the form of anecdote, a poem, a short story,
a comparison and many others.

10. Develop a practical and useful way to get feedback.

- Immediate feedback is required.

Communication Techniques:

1. The Good Old Boy is referred to the experienced speaker who the
audience is familiar with. He may deliver good information but at
times he may poorly delivered it.

2. The Entertainer is the speaker who uses anecdotes or hilarious

stories in delivering messages.

3. The Academic is the speaker who keeps an eye on the precision

of the presentation. He uses an organized outline and delivers the
message as planned.

4. The Reader is the one who reads his script word for word. The
speaker is prepared of the message but at times, it can be technical,
boring and difficult to understand.

5. The Snail is the one who drags his speech in a seemingly endless
manner. He tends to discuss each item thoroughly. He can be too
detailed of the message but he would not notice the time consumed
for each discussion anymore.
6. The Gadgeteer is the person who uses every gimmick and
technique in the presentation. Too much visual aid, the speaker may
lose sight of the message.

V. Activity

Group yourselves by three, pick one type of communication

technique and write down its advantage and disadvantage.

Advantages Disadvantages

1. 1.

2. 2.

3. 3.

4. 4.

Generalization:

Communication is an interaction between two people . It is a process

of interacting your ideas, expression and thoughts to one another or
two a group of people.

VI. Evaluation

I. Identification: Write your answers on the space provided before the

number.

________________1. It is an act between the sender and the receiver of

the message.

________________2. It presents that communication is not only a two

way process but it has a “field of experience” which includes our
cultural background, ethnicity, geographic location, extend of travel
and -general personal experiences.

_______________3.The speaker who uses every gimmick and technique

in the presentation.

________________4. The speaker who drags his speech in a seemingly

endless manner.
________________5. The speaker who keeps an eye on the precision of
his presentation.

V. TASK

Write a simple speech about your thoughts as a TESDA Trainee of

Passi Trade School.

Supplemental Reading 1: Communication with the Agents of

Socialization

Socialization refers to the way young people learn to become

members of the society by accepting and internalizing norms and
behaviours.

Agents of Socialization
Family Peer School Mass Media Religion
Government

Family is the basic unit of society.

Types of Family
 Nuclear Family
 Extended Family
 Blended Family
 Same sex parents
 Single Parent Family

Thoughts to ponder…

What behavior of yours has been influenced by your peers?

Do your parents worry about the type of friends you choose?

Do you consider school as your second home?

How mass media influence people’s lives?

What are the functions of our government?

How religion has changed your life?

 Information Sheet 2
The Functions of Communication

I. Learning Outcomes

You are expected to:

1. describe the functions of communication

2. differentiate the major functions of communion, aesthetic,
utilitarian, and therapeutic
3. create a diagram of the communication process using concepts
4. work as a team

Key Concepts: Communication

II. Materials:

Laptop, soundbox, blackboard, chalk

References:

Chaves, J. D, et.al, Creative Oral Communication for Filipino

Students: A
Practical Application

Values Statement:

Participation, Cooperation, Enthusiasm

Thoughts to Ponder:

Why do we need to communicate?

How do we survive without communication?

Lesson
Cayanan and Chan (as cited in Chavez, et. al, 2012, pp. 37-38) that
there are major functions of communication such as utilitarian,
aesthetic, and therapeutic.

a. Utilitarian. Human beings use oral communication to fulfill one’s

desires, needs and goals in life. We communicate to express our
thoughts, and feelings to others.

b. Aesthetic. Art is beauty. Aesthetic communication is manifested

through television, radio, stage presentations and the like.

c. Therapeutic. Communication is important because it maintains

good health.

According to Singh , words are used in communication to express

opinion and ideas. Even animals like cats and dogs have their system
of communication. Singh also stressed these three fundamental
aspects of spoken communication namely: stress, intonation and
rhythm (as cited in Chavez, et. al, 2012, p. 8)

Adopt/Adapt

Adopt (verb)
 legally raise another’s child: to raise a child of other biological
parents as if it were your own, in accordance with formal legal
procedures
 to take the child of other person or parents as one’s own child.

Adapt (verb)
 change to meet requirements: to change something to suit
different conditions or a different purpose
 transitive and intransitive verb adjust to something: to become,
or different conditions

Cease/Seize

Cease (verb)
 stop something: to put an end or stop to something

Seize (verb)
 take hold of; appropriate; take control of ; arrest
 to take advantage of

Childish/ Childlike

Childish (adjective)
 somewhat like child: characteristic of or suitable for a child
 immature: regard as showing a lack of adult qualities such as
emotional restraint, seriousness, or good sense
Childlike (adjective)
 having good qualities of child: like a child, especially in having a
sweet, innocent, unspoiled quality.
 Innocent, pure, naïve, candid, uncomplicated, unsophisticated

Collaborate/Cooperate

Collaborate (verb)
 To work together, especially on work of an intellectual nature.

Cooperate (verb)
 To work jointly with others to some end; to contribute to a join
effect

Emigrate/Immigrate

Emigrate (verb)
 It refers to the process by which a person leaves his place or
country of residency, to relocate elsewhere.

Immigrate (verb)
 It describes the process by which a person moves into a
country for the purpose of establishing residency.

Gender/Sex

Sex (noun)
 It refers to biological differences; chromosomes, hormonal
profiles, internal and external sex organs

Gender (noun)
 Masculine and feminine (gay, bisexual or transsexual or
trangender)
 Gender role’ refers to the characteristics and behaviors that
different cultures attribute to the sexes.

Compliment/Complement

Compliment (noun)
 It is associated with praise, or flattery; an expression of
approval; an admiring remark

Complement ( noun)
 It is associated with enhancement
 It implies something that completes
Lose/Loose

Lose (verb)
 It means to fail to keep (either physically or in abstract sense),
to misplace, fail to make money in a business.

Loose (adjective)
 It means ‘not tight’ or ‘free from constraint’.

According to Robert, there are three interactive models of

communication that are widely acknowledged namely the Shannon,
Schramm and Berlo. Below is an illustration of the communication
process, reflecting the model concepts ( as cited in Chavez, et. al,
2012, pp. 38-43).

Shannon-Weaver Mathematics Model

http://davis.foulger.info/research/
unifiedModelofCommunication.htm
Information
Source Transmitter Receiver Destination

Message Signal Received Message

Signal

Noise Source

 Berlos’s Model of Communication

Berlos’s SMCR Model of Communication

Encodes
Decodes
Source Message Channel Receiver

Communication Content Hearing

Communication Skills
Skills
 Attitudes Elements Seeing
Attitudes

Knowledge Treatment Touching

Knowledge

Social System Structure Smelling

Social System

Culture Code Tasting

Culture

 Schramm’s Model of Communication

Field of Experience Field of Experience

DESTINATION
Source encoder SIGNAL decoder

http://extension.missouri.edu/p/CM109

V. Activity:

Group yourselves by three and create your own concept of the

communication process. Share your ideas in the class.
VI. Task

From the three models of communication process, choose one model

and make a simple presentation on it presentation is good for 3
minutes.

Information Sheet 3
Modes of Communication

Learning Outcomes

You are expected to:

 1. Identify the different modes of communication
2. describe the benefits of facilities and gadgets in communication
3. write an essay
4. work as a team

Key Concepts: Communication

Materials:

Laptop, soundbox, blackboard, chalk

References:

Developed CBLM , Receive and Respond in Workplace

Communication, 2011

Values Statement:

Participation, Cooperation, Enthusiasm

Question:

Can you name some of the facilities used in communication?

Can you name some of the search engines we often used in doing
research.

There are different modes of communication used to exchange

ideas/express feelings and present information.

Lesson

Modes and Medium of Communication

1. Face-to-face
2. Video
3. Audio and text-based
4. Writing Braille
5. Speech
6. Sign Language (including finger spelling into the palm of the
deaf/blind),
7. Body movements
8. Facial expression
9. Symbols

Face-to-face Communication
- Is the most common. This includes casual conversation
between two or more people and business meetings. It
 requires no extra materials, making this the cheapest option
for communication.

Video Communication

- Is achieved by using web cameras to connect two or more

parties. This is the next-best communication option after
face-to face .

Audio Communication

- Is a voice-only form of communication, such as a

conversation on a telephone. This is a good instant
communication tool if you catch the person instead of getting
and answering machine or voice mail.

Text Communication

- Includes Internet communication, such as email, instant

messaging and forums, text messaging and printed papers.
Text communication does not have the benefits of audi and
video, but it is much easier to distribute information to a
large group of people and save records of the communication.
- It also includes in making memorandum, notices, informant
discussion and others.

Facilities/Gadgets used in communication:

1. Cell phones
2. Tablets
3. Computer (desktop)
4. Notebook
5. Telephone
6. Fax machine
7. Laptop

Internet sites commonly used:

1. Yahoo
2. Google
3. Altavista and others
4. Mozilla Firefox

Application Sites for Social Netwroking Communication

1. Yahoo Messenger 4. Facebook 7. Wechat
2. Skype 5. Tweeter 8. Viber
3. Ovoo 6. Instagram
 Philippine System of Writing

Alibata is an ancient system of writing that was used before.

Baybayin Writing
Activity:

Transcribe the following words in Baybayin writing:

1. Kamust ka na?
 2. Mahal kita
3. Utak at Puso
4. Bayan ng Passi
5. Pilipinas Kung Mahal

Evaluation

Write an essay that from the many forms of communication, which

one do you think is useful and why?

Assignment:

In a one whole piece of bondpaper, make a lay out of your profile in

Facebook or Instagram. What do you want your profile to look at?
Share your ideas in the class.

Information Sheet 4
Terms, Memos, Notices

I. Learning Outcomes

You are expected to:

1. Identify common terms in different qualification

 2. learn how to write memos
3. write a simple memorandum in school
4. work as a team

Key Concepts: Terms, Memos, Notices

II. Materials:

Laptop, soundbox, blackboard, chalk

References:

Training Regulations , Retrieved April 7, 2016 from www.tesda.gov.ph

Values Statement:

Participation, Cooperation, Enthusiasm

Question:

Do you know terms like aperitif, al dente, e-mail, adhesives?

There are common terms used in different qualifications which are

very useful in your training.

Food and Beverage Services NC II

Apertif - is any drink takes before meals, to improve your
appetite
Brewing - a stage in making beer in which worth is boiled with
hops
Busboy - refers to the dining room helper and runner
Bussed Out- taking out soiled plates/dishes from the dining area
to dishwashing area.
Cocktail - is a well-mixed drink made up of base liquor, a
modifying ingredient as a modifies and a special flavoring of coloring
agents.
Commis - refers to the category to the extent of difficulty and
complexity of skill and knowledge required for the job.
Dish Out - food taken from the kitchen to the dining area.
Fermentation an action of yeast upon a sugar solution which breaks
down the sugar into carbon dioxide and alcohol
Captain Waiter - Chef de Etage
Dining Room Attendant- Commis de Rang
Waiter - Chef de rang/Demi deRang
Wine Steward - Chef de Vin/Chef Sommelier
Director of Service- Chef de Service
Head Waiter - Chef de Salle
Flambe - flamed with spirit or liqueur
Garnish - an ingredient which decorates,
accompanies or completes a dish.
High ball drink - is a tall drink consisting of a shot of specified
spirit with mixers such as sodas, water,etc.
Mise en place - French term for having all ingredients in
readu to use
Tableware - it denotes all forms of spoons and forks
Cutlery - refers to knives and other cutting implements
Holloware - consists of any item made from silver,
teapots, milk jugs, sugar, basins, ovalflats
Silverware - tableware made of solid silver, silver gilt ir
silver metal.
Table Napkin - an individual piece of linen which is used to
protect the clothing.

Baking and Pastry Production/ Cookery

Al dente (Italian) To cook an item, such as pasta or vegetable, until it
is tender but still firm, not soft.
Baste – To moisten the surface of meat or other foods while roasting
to add flavor and to prevent drying of the surface.
Blanch – to cook a food item partially and briefly.
Brunoise – Vegetables that are cut into very small dice used to
garnish soups and sauces.
Crepe- a thin pancake made with egg batter, used in sweet and savory
preparations.
Coddle – to cook below boiling point
Deglaze – to remove meat drippings from cooking utensils to use in
gravy or sauce.
Dredge – to sprinkle or coat with flour and fine substances.
Escallop – a small, thin slice of meat, fish or poultry.
Fillet – a boneless cut of meat, fish or poultry.
Fricassee – A stew of poultry or other white meat with a white sauce.
Julienne – vegetables cut into thin strips; 1/8 inch x 1/8 inch x 1 to 2
inches is standard.
Legume – Seeds of certain plants including beans and peas
Marinate – to let food stand in marinade
Mirepoix – A mixture of carrots, celery and onions, used for flavoring
culinary preparations.
Parch – to brown by means of dry heat; applied to grains as corn
Poach – to cook in a hot liquid, with precautions
Puree – Food that is processed in a blender or food processor or put
through a food mill to make a smooth paste.
Quenelle – a small, oveal-shaped dumpling of forcemeat, used to
garnish
Roux - a thickening agent made form flour and butter.
Scallop – to bake food usually cut in pieces, with liquid or sauce. Top
may be covered with crumbs.
Strain – to pass a liquid through a sieve or screen to remove particles
Veloute sauce – a sauce of white stock thickened with white roux;
one of the grand sauces.

Information and Communications Technology Terms

E-mail - electronic mail
System unit - core of the computer system
CPU - central processing unit
Laptop - system unit is built into the body of the
computer and not as a separate unit
Monitor - like a television, has a screen to display information
Computer keyboard – is designed like the keyboard or a typewriter
Mouse - is a small handheld device that controls the
pointer of the screen
CD DRIVE - is usually located on the side of the computer.
CD-ROM - Compact Disk-read only memory
ICONS - small pictures on the desktop
Taskbar - is the blue rectangular board located at the bottom
or the window’s desktop.

Shielded Metal Arc Welding NC I and II

Transformer Type or Alternating Current (AC) Welding Machine
- It is the most popular welding machine. The machine
usually uses a single-phase 220 or 240 supply voltage.

Rectifier Type or Direct Current Welding Machine

- A type of welding machine consists of a transformer and
silicon or selenium rectifier to convert the alternating current
to direct current.

Alternating Current and Direct Current (AC/DC) Welding Machine

- Combination of transformer type and rectifier type welding
machine.

Generator Type Welding Machine (Diesel Driven Type Welding

Machine)
- Use diesel or gasoline to generate the welding machine.

Lamp Indicator – indicates that the machine is in “on or off” terminal.

Power on/off switch – controls the entire operation of the machine.

base metal – the metal that is to be worked or welded

weld bead – a deposit of filler metal from a single welding pass

weld defect– an irregularity that spoils the weld appearance or

impairs the effectiveness of the weld or weldment by
causing weakness or failure
weld line – the junction of weld metal and the base metal, or
the junction of base metal parts when filler metal
is not used

weldment – an assembly or structure whose component parts

are joined by welding

welding – joining two metals by applying heat to melt and fuse

them, with or without filler metal

welding electrode – the current-carrying rod used to strike an arc

between rod and metal

welding rod – filler metal in the form of a rod or heavy wire

welding torch –a gas mixing and burning tool for the welding of metal

Driving NC II

Absolute Speed Limit – the maximum or minimum legal speed at

which one may drive.

Accident, motor vehicle – any mishap involving a moving vehicle

and resulting in death.

Collision – any crash between motor vehicles or between a motor

vehicle and another object.

Driving License – A legal document in the form of plastic

identification card and official receipt issued by LTO authorizing a
person to drive and operate a specified of motor vehicle after
satisfactorily completing and passing the standard requirements as
categorized either non-professional or professional proficiency level.

Defensive driving – being prepared to handle through any hazardous

situation caused by other users of the road.

Directional Signals – lights on motor vehicle or hand signals used to

indicate left and right turns and stops.

Driver – a person who drives motor vehicle and transport passengers

and loads over specified routes or destination for a fee.

Fare – refers to the price charged to transport a passenger.

Motorcycle – refers to a single passenger vehicle for operation on

ordinary and typically having two wheels and a gasoline internal
combustion engine.
Public Utility Jeepney – refers to a locally manufactured and
modified jeepney-type vehicle intended to carry as much as prescribed
and authorized by Land Transportation Franchising and Regulatory
Board (LTFRB) as approved by the Department of Transportation and
Communication.

Regulatory Signs – traffic signs that tell what a driver must or must
not do under penalty of the law.

Automotive Servicing NC II

Light Duty Vehicles These are motor vehicles whose gross vehicle
weight is equal or less than 3,500 kgs.
Powered by a gas or diesel engine.

Automotive Service Refers to an all around auto serviceman that

Technician can perform both mechanical and electrical as
well as auto electronics maintenance checking
and inspection of motor vehicle. Assesses
vehicle problems, perform all necessary
diagnostic test or installation of accessories
and competently repairs or replaces faulty
parts.

Adhesives Substance used to hold gasket in place during

assembly. It also maintains a tight seal by
filling in small irregularities on a surface and
prevents gasket from shifting due to vibration.

Anti-Lock Braking System that automatically controls wheel slip

System or prevents sustained wheel locking on
braking
Automatic A transmission in which gear or ratio changes
Transmission are self-activated, eliminating the necessity of
hand shifting gears

Backlash The amount of clearance or play between two

meshed gears

Catalytic Converter Emission The control device fitted in the

exhaust system of an internal combustion
engine. The converter reduces the toxicity of
products of combustion by catalytic re-
combination

Charcoal Canister Trap containing charcoal granules to store

fuel evaporating from a fuel system and
 prevent its loss to atmosphere, particularly
from a carburetor and fuel tank.

Electronics Electrical assemblies, circuit and system that

use electronic devices such as transistors and
diodes.

Emissions Any air contaminant, pollutant, gas stream

from a known source which is introduced into
the atmosphere.

Final Drive The end of the drive train before power is

transmitted
to the wheels.

Fuel Injection An electronic system that increases the

performance ad fuel economy because it
monitors engine conditions and provides the
correct air/fuel mixture based on the engine’s
demand. It injects fuel directly into the
cylinder head enabling more precise control
over the quantity used.

Governor A speed sensing device that employs

centrifugal force and spring tension to govern
engine speed.

Hotchkiss Drive The type of rear suspension in which leaf

springs absorbs the rear axle housing torque.

Intake Manifold Tubing attached to the engine through which

the air/fuel mixture reaches the cylinder.

Ignition System Electrical system devised to produce timed

sparks from engine spark plug. Consisting of a
battery, induction coil, capacitor, distributor,
spark plugs and relevant switches and wiring.

Master Cylinder The liquid-filled cylinder in the hydraulic

brake system or clutch, where hydraulic
pressure is developed when depresses a foot
pedal.

Periodic The regular servicing prescribed by

Maintenance manufacturer to maintain the vehicle’s top
Service performance.

Positive Crank Emission control system that prevents crank

Ventilation case gases from entering the atmosphere,
 usually by drawing the gases from the crank
case and feeding them into the engine’s
induction system.

Power Steering Steering that has been designed to make the

wheel move more easily than in a manual
steering system. Hydraulic assists the process
utilizing hydraulic fluid. The fluid increases
pressure in the power steering pump and aids
in the movement of the steering mechanism.
This fluid, called power steering fluid, is what
is replaced at regular intervals to keep steering
soft and comfortable.

Super Charged An engine that is similar to a turbo-charged

Engine engine which uses a series of belts or chains
from the crankshaft to turn the turbines that
forces the air/fuel mixture into the cylinder
heads under pressure creating a bigger
explosion which generates more power. A
turbocharger uses the exhaust gases to turn
the turbines to create the same effect.

Transaxle Type of construction in which the transmission

and differential are combined in one unit.

Thermostat A device for automatic regulation of

temperature
Turbo Charged A performance-increasing turbine positioned in
Engine the exhaust system. Expanding exhaust gases
spin an impeller (very small fan-type blades) at
speeds up to 25 thousand rpm, driving a
similar compressing impeller. Compressed air
from the driven impeller is forced into the
induction system, which squeezes more air/fuel
mixture into the combustion chambers. With
the greater charge of air and fuel, a more
powerful combustion burn results, thus more
power. The big advantage of the turbo over
directly driven superchargers is the increased
efficiency, although there is a slight lag before
the turbine spins up and increases the power
output. Originally turbo were developed to
enable aircraft to fly at high altitudes, then they
found use in diesel trucks and train engines to
increase their torque.

U-joint A four-joint cross-connected to two U-shaped yokes

that serve as a flexible coupling between shafts.
 Sample Memos and Notices

Memos – solve problems, it is designed to be read quickly and passed

along rapidly, oftn within a company or work group.

- Is a short of communication used within a company.

- The memo heading includes the date, sender’s name and

title, receipient’s name(s) and the subject line consisting of
ten words or less.

Part of Memo

Standard Memo –are divided into segments to organize the

information and to help achieve the writer’s purpose.

A. Heading Segment

The heading segment follows this general format:

TO: (reader’s names and job titles)

FROM: (your name and job title)
DATE: (complete and current date)
SUBJECT: (what the memo is about , highlighted in some way)

B. OPENING SEGMENT

The purpose of a memo is usually found in the opening

paragraphs and is presented in three parts: the context and
problem, the specific assignment or task, and the purpose of the
memo.
 1. The context is the event, circumstance or background to
the problem you are solving.
2. In the task statement, you should describe what you are
doing to help solve the problem.
3. Finally, the purpose statement of a memo gives your
reason for writing is and forecasts what is in the rest
memo.

C. Summary Segment
If your memo is longer than a page, you may want to include a
separate summary segment

Memorandum

TO: All representatives

FROM: Papelmeroti, Sales Representative
DATE: 18 November, 2003
SUBJECT: ordering recycled paper from Brown’s

All representatives should be using recycled paper now. It is available through the
usual ordering system,but must be filled out on special order forms (sample attached). Be
careful when filling in the form to complete the following information.

1. Indicate the number of pages, rather than the number of packets.

2. Discounts apply if you order one month in advance.
3. Postage and freight must be added to every order.

All representatives can choose the colors of the paper they want to use. Once you
choose your colors, please stick with your choice.

Sample of Circular in workplace

SUBJECT OF ACTION

Recommending Approval Approval

Positions other than VSS/VSA VIS VSS/VSA
and VIS
Positions other than RTC Senior Staff for R/PTC Regional Director
Chief/PTC Head

4.2.5 An official or employee who is continuously absent for more than one (1) year or
intermittently absent for at least two hundred sixty (260) working days during a 24-month period by
reason of illness may be declared physically unfit to perform his/her duties and the head of office in the
exercise of his own judgment may consequently drop him/her from the rolls.

4.2.6 Approval of sick leave, whether with or without pay, is mandatory provided proof of sickness or
disability is attached to the application.
IV. Evaluation

I. Identify the following:

_________________1. It refers to the dining room, helper and runner.

_________________2. It is also known as Chef de Etage.
_________________3. “To cook a food item partially and briefly.”
_________________4. A thin pancake made with egg, batter, used in
sweet and savory preparations.
_________________5. “To cook in a hot liquid with preparation.”
_________________6. A shorthand for electronic mail.
_________________7. The metal that is to be welded.
_________________8. A person who drives motor vehicle and transport
passengers and loads over a specified route and destination for a fee.
_________________9. A device for automatic regulation of temperature.
________________10. It is a short of communication used within a
company.

I. Identification

1. Busboy
2. Captain Waiter
3. Blanch
4. Crepe
5. Poach
6. E-mail
7. Base Metal
8. Driver
9. Thermostat
10. Memo
Learning Outcome SPEAK ENGLISH AT A BASIC OPERATIONAL
2 LEVEL
CONTENTS:

1. Oral Communication
2. Philippine English
3. Forms of Expression
4. British and American English Vocabulary

ASSESSMENT CRITERIA:

1. Simple conversations on familiar topics with work colleagues is

participated
2. Simple verbal instruction or requests are responded to
3. Simple requests are made
4. Routine procedures are described
5. Likes, dislikes and preferences are expressed
6. Different forms of expression in English is identified

CONDITION:

Trainees must be provided with the following”

1. References (books)
2. Fax machine
3. Telephone
4. Internet

ASSESSMENT METHODS:

1. Written Test
2. Performance Test
3. Oral Questioning
4. Information Sheet 1: Philippine English
Direct Observation
 Learning Experiences

Learning Outcome 2
Speak English a Basic Operational Level

Learning Activities Special Instructions

1. Read Information Sheet If you have some problem on the
1.2.1 on “Philippine English” content of the information sheet don’t
hesitate to approach your facilitator.

If you feel that you are knowledgeable

on the content of the information
sheet, you can now answer self check
provided in the module.

2. Answer Self-Check 1.2-1 Compare your answers to the answer

on “Philippine English” keys on 1.2-1 “ Philippine English”
You are required to get all answers
correct. If not, read the information
sheets again to answer all the
questions correctly.

3. Read Information Sheet 1. If you have some problem on the

2-2 on “ Forms of Expression content of the information sheet don’t
in English” hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information
sheet, you can now answer self check
provided in the module.

4. Answer Self-Check 1.2-2 Compare your answers to the answer

on “Forms of Expression in keys on 1.2-2 “ Forms of Expression
English” in English” You are required to get all
answers correct. If not, read the
information sheets again to answer
all the questions correctly.
 Information Sheet 1: Philippine English

I. Learning Outcomes

You are expected to:

1. learn some terms used in Philippine English

2. identify the British and American words
3. use some words in Philippine English in a sentence
4. work as a team

Key Concepts: Philippine English

II. Materials:

Laptop, soundbox, blackboard, chalk

References:

Rueda, R.B (2014), A Plain and Practically Lucid English Grammar ,

Second Edition, Central books, Philippines

Values Statement:

Participation, Cooperation, Enthusiasm

Question:

Can you speak English fluently?

How good are you in speaking English?

English is spoken in important countries like the United Kingdom, the

United States, Canada, Australia, Ireland, South Africa, and New
Zealand. It is also spoken in many other nations and territories such
as Bangladesh, Ghana, Guyana, India, Hongkong, Kenya, Jamaica,
Malta, Malaysia, Nigeria, Pakistan, the Philippines and Singapore.

All these territories using the language, inevitably, tend to have

distinctive pronunciations, grammatical features, and items of
vocabulary, and all the time, varities if the standard international
language.
 PHILIPPINE ENGLISH

Academician A teacher in a college, university

or institution of higher learning
Adidas Chicken foot cooked on a
barbecue
Ambush interview An unscheduled interview with a
politician, film actor, etc.
American Time A time system in which people are
always punctual in keeping
appointments, schedules, etc.
As alto A surprise party with ample food
and drink
Bedspace A room for someone to stay in a
dormitory
Berks A close friend or a companion
Betamax Chicken head cooked on a
barbecue
Bladed It is used to describe someone
who is carrying a knife.
Boarding-house A private home that provides a
room but usually doesn’t provide
meals to paying guests who are
usually workers or students

Boardmate A person somebody lives with in a

boarding house
Bold star A model or an actor of sexually
explicit magazines, films, or other
materials
Boondock A very high area of land with
steepsides
Capiz A small mollusk with a hinged
shell
Carless It is used to indicate that
somebody or something does not
have a car
Carnap To take a car that belongs to
somebody else, illegally or
without the owner’s permission
Cocol Called a relationship of a couple
who only meet at a coffee shop
Eat-all-you-can All-you-can-eat
Five-six Borrowing or lending money with
20% interest
Flying kiss A kissing gesture near to , nut
not actually making contact with,
his or her cheek, to greet
 somebody
Hohol When a person enjoys hanging
out and mingling with others
Hostess A woman who has sex with men
in exchange for money
Ice scramble Crushed or shredded ice with
sugar and food colouring
Jolog A term used for somebody who is
uneducated and stupid because
they come from or a slum.
KKB An outing to a restaurant or
theatre,where each person pays
for himself orherself
Kundiman A love song
mix-mix A form of speech involving
frequent switches between
languages.
Momol/momox A relationship without any
commitment
Momowl A relationship with love
Owner jeep A vehicle with four-wheel drive ,
for use of commuting public in
the Philippines

Pickpocketer A thief who steals from people’s

pockets and bags in public places,
usually unnoticed.
Querida A woman with whom a man has
usually long-term extramarital
sexual relationship, often one in
which he provides financial
support
Salad A dish orf various pieces of fresh
or canned fruit or macaroni with
cream or mayonnaise.
Sando A collarless undergarment for the
upper body, usually with sleeves
or no sleeves.
Sin A roof sheet made of galvanized
iron.
Smuggle A flat shoe of soft or lightweight
material, usually worn indoors.
Spaghetti A short stretchy top with straps
for women.

Step in A light open shoe that is held on

by straps across the instep or
around
Take-home A meal given by a friend or
someone for eating at home.
Tao An individual human being.
Tomboy A woman who is sexually
attracted to other women.
Topnotcher A person who attains the highest
position in an exam or election.
Tricycle A motorcycle with a side car.
University belt A part of a district or city which
has a large number of
universities.
Vendor Somebody who travels from place
to place selling goods.
Viand A dish that is served during a
meal and eaten with rice.

Sentences in Philippine English

Philippine English British English

Did you have a good travel? Did you have a good journey?
Do you like a horse? Do you like horses?
Finally! Where have you been? At last, where have you been?
He availed of the opportunity. He availed himself of the
opportunity.
He’s looking forward to go home. He’s looking forward to going
home.
I am a bit in hurry. I am in a bit of a hurry,
I gave to her my address I gave her my address.
I gonna tell you something. I’m gonna tell you something.
I have done a mistake. I have made a mistake.
I have to lose my weight. I have to lose (some) weight.
I think I would enjoy a city life. I think I would enjoy city life.
I’m thankful for your help I’m grateful for your help.
Let’s go and have some coffee to Let’s go and have some coffee at
Starbucks. Starbucks.

Sentences in American English

Philippine English British English

All the children were in school. All the children were in school.
Can you fill in this form? Can you fill out this form.
He just went home. He has just gone home.
We don’t need to hurry. We need not to hurry.
Particulars, keep out. Outsiders, keep out.
The kitchen looks great now that The kitchen looks great now that
it has been done over. it has been done up.
There was a large box of candies There was a large box of sweets
on a table nearby. on a table nearby.
It looks like it’s going to rain. It looks as f it’s going to rain.

British English and American English

These two Englishes are very similar. They are a few differences of
vocabulary. It is important that you observe consistency when using
them. You need to decide whether you use British English or
American English for they cannot intermingle in your writing.

British English American English

Aerial (radio/tv) Antenna
Aeroplane Airplane
Aubergine Eggplant
Autumn Fall
Bap Bill
Biscuit Cracker
Block of flats Apartment building
Bootlace/shoelace Shoestring
Braces Suspenders
Break (school) Recess
Briefs/underpants Shorts/jockey shorts
Candy floss Cotton candy
Car park Parking lot
Chemist’s shop Druggist
Convoy Caravan
Cotton Thread
Curtains Drapes
Dessicated (coconut) Shredded
Diversion Detour
District Precinct
Dynamo Generator
Fair(fun) Carnival
Foyer Lobby
French fries Chips
Funny bone Crazy bone
Gallery Balcony
Gangway Aisle
Gaol jail
Goose pimples Goose bumps
Handbag Purse
Hoover (n) Vacuum cleaner
Ice/sorbet Sherbet
Iced lolly Popsicle
Ironmonger Hardware store
Kiosk Telephone booth
Label Tag
Let Lease/rent
Mackintosh Raincoat
Mobile phone Cellular phone
Nappy Diaper
Wine merchant Liquor store
Paraffin Kersone
Parcel Package
Pavement/footpath Sidewalk
Post Mail
Postman Mailman
Queue Line
Reception Front desk
Rubbish Garbage
Saloon car Sedan
Single ticket One way
Sofa Couch

Silent letters in Philippine English

Aspirin different marriage several business evening

Medicine Temperature chocolate every omelette

usually comfortable Interesting restaurant vegetable

Evaluation

Direction: Match the following

Column A Column B

_____1. A very high area of land with steep sides a. berks

_____2. A close friend or companion b. boondock
_____3. Long way c. tuck out
_____4. To untuck. d. long cut
_____5. A week after next. E. standby
_____6. Someone who has no job f. next next
week
_____7. A vehicle with four-wheel drive g. pasalubong
_____8. Something that is given to somebody when h. owner jeep
Going back from a trip somewhere.
_____9. A roof sheet made of galvanized iron. i. spaghetti
____10. A short stretchy top with straps for women j. sin

Task

Identify at least five technical terms you use in your respective

qualifications. Find the meaning of those words and write it down in a
one-fourth piece of paper.

Answer Key:

1. b

2. a

3. d

4. c

5. f

6. e

7. h

8. g
9. j

10. i

Information Sheet 2
Forms of English in English

Learning Outcomes

You are expected to:

1. learn expressions in English

2. know the meaning of idiomatic expressions and proverbs
3. perform a role play
4. work as a team

Key Concepts: Expressions

Materials:

Laptop, soundbox, blackboard, chalk

References:
 http://www.ihbristol.com/useful-english-
expressions/example/advice-and-suggestions1/8
Values Statement:

Participation, Cooperation, Enthusiasm

Question:

Can you name some common expressions in English?

Lesson:

Example of Forms of Expression in English

Apologising:

Everybody makes mistakes sometimes. When it happens we need a

phrase to tell the other person how really sorry we are and stop them
getting really angry.

1. I’m (so/very/terribly) s0rry.

2. Ever so sorry.
3. How stupid/careless/ thoughtless of me.
4. Pardon (me).
5. That’s my fault.
6. Sorry. It was may fault.
7. Please excuse my (ignorance).
8. Please don’t be mad at me.
9. Please accept our (sincerest) apologies.

Asking Information:

Sometimes you want to ask English people for information.

In English ,it is not very polite to start a conversation with a direct

question. For this reason, we have a number of phrases…

Can you tell me…?

Could you tell me…?
I’d like to know?
D’you know?
Could anyone tell me?
Would you happen to know?
I wonder if you could tell me?
I wonder if someone could tell me?
Advice and Suggestions
Sometimes other people don't know what to do and they ask us for
some advice. Here are ten phrases you can use when you are making
suggestions.

Ten Expressions to Use In Speaking And Writing

1. I reckon you should stop now
2. Why don't you stop now?
3. How about stopping now?
4. If I were you, I'd stop now.
5. I suggest you stop now
6. You'd (really) better stop right now.
7. I would strongly advise you to stop
8. My advice would be to stop now
9. It might be a good idea to stop
10. You might try stopping

Asking for Approval

Sometimes we are not sure if it's a good idea to do something. So we

need useful expressions for asking if other people agree with an idea
or intended action. Here are ten phrases.

Ten Expressions to Use In Speaking And Writing

1. Do you think it's all right to do it?
2. What do you think about (me doing that)?
3. Do you think / reckon I ought to (do it)?
4. What would you say if I (did it)?
5. Would you approve of (doing something)?
6. What is your attitude to the idea of...
7. Are you in favour of (me doing something)?
8. You are in favour of ... aren't you?
9. Do you think anyone would mind if I...
10. Do you think it would be really awful if I

Idiomatic Expressions

Common Expressions and their Meanings

1. To keep one’s balance to keep calm

2. One’s flesh and blood members of one’s family
3. Once in a blue moon not often, very uncommon
4. Out of the blue as a surprise
5. Fair play honest behavior
6. To foot the bill to pay the cost
7. Free-handed generous
8. It’s a go: it is agreed
9. Take it with a grain of salt not to believe all of it
10. An old hand an experienced person
 11. A cold hand daring and shameless
12. To come to heel to obey like a dog
13. To lose one’s heart to fall in love

Activity

Choose a partner and exchange conversation using the dialogues on

apologizing or greetings.

Evaluation:

Choose one proverb and explain the meaning of the proverb.

Task:

In 100 words, write your philosophy in life. Write your answers

in a one whole piece of pad paper.
Learning Outcome PARTICIPATE IN WORKPLACE MEETING
3 AND DISCUSSION

CONTENTS:
1. Business Meeting Procedures, Protocol and System
2. Tasks and Responsibilities

ASSESSMENT CRITERIA:

1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are
listened to without interruption.
3. Meeting inputs are consistent with the meeting purpose and
establish protocols.
4. Workplace interaction are conducted in a courteous manner
appropriate to cultural background and authority in the
enterprise procedures.
5. Questions about simple routine workplace procedures and
matters concerning conditions of employment are asked and
responded.
6. Meeting outcomes are interpreted and implemented.
 CONDITION:

Trainees must be provided with the following”

1. Reference (books)
2. Fax machine
3. Telephone
4. Internet

ASSESSMENT METHODS:

1. Written test
2. Performance test
3. Oral Questioning
4. Direct Observation

Learning Experiences
Learning Outcome 3:PARTICIPATE IN WORKPLACE MEETING
AND DISCUSSION
 Learning Activities Special Instructions
1. Read Information Sheet If you have some problem on the
1.3-1 on “Business Meeting content of the information sheet don’t
Procedures, Protocol and hesitate to approach your facilitator.
System” If you feel that you are knowledgeable
on the content of the information
sheet, you can now answer self check
provided in the module.
2. Answer Self-Check 1.3-1 Compare your answers to the answer
on “Business Meeting keys on 1.3-1 “ Business Meeting
Procedures, Protocol and Procedures, Protocol and System” You
System” are required to get all answers correct.
If not, read the information sheets
again to answer all the questions
correctly.
3. Read Information Sheet If you have some problem on the
1.3-2 on “ Task and content of the information sheet don’t
Responsibilities ” hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information
sheet, you can now answer self check
provided in the module.
4. Answer Self-Check 1.3-2 Compare your answers to the answer
on “ Task and keys on 1.3-2 “ Task and
Responsibilities ” Responsibilities” You are required to
get all answers correct. If not, read the
information sheets again to answer all
the questions correctly.

Information Sheet 1: Business Meetings, Protocols and System

Learning Outcomes

You are expected to:

 1. define the term “meeting”
2. describe the procedures in the conduct of business meeting
3. work as a team

Key Concepts: Meeting, Procedure, Protocol, System

Materials:

Laptop, soundbox, blackboard, chalk

References:

Revised CBLM 2011, Passi Trade School, QA System

Values Statement:

Participation, Cooperation, Enthusiasm

Question:

Have you ever attended a business meetings?

What is the purpose of having a business meeting?

The meeting is one of the most common vehicles for discussing an

issue for expressing the collective desire of a group. The business
meeting in particular is a well organized group and it takes its form,
order and conduct from a set of governing rules, known through
generations of English-speaking organizations and societies, as
parliamentary procedure.

Lesson:

Parliamentary procedure – is a standardized code of behavior

addressed to specially created situations which is characterized by a
large group of people gathered together in a business meeting in order
to achieve a specific purpose.

Objectives:

1. Protect and defend the assembly from hasty and ill-considered

action;
2. To give each member an equal right to be heard
3. To determine the will of the majority
4. To protect the minority
Characteristic features:
1. It is democratic, it provides for a rule of the majority at the same
time that it protects the rights of the minority.
2. It is efficient, it provides for a complete, comprehensive and free
discussion of all matters.
3. It requires orderly disposal or settlement of each item of
business.

Planning the meeting:

A meeting is an assemblage of people who gathered at a specified

place and time in order to discuss a certain matter or make a decision
on a vital issue.

The officers of an organization should communicate with one another

and announce to the members the following:
a. Place and time of meeting
b. Manner of notifying the members
c. Person to call the meeting to order
d. Person to be nominated for chairman
e. Person to explain the purpose of the meeting
f. Agenda
g. A set of resolution drafted in advance

Conduct the meeting

The president of the organization together with the members is

responsible for preparing the order of business for the association’s
regular business meeting.

Procedures of conduct:

1. Call to order

- This is the official beginning of meeting and the first main

item in its order of business. The assembly is allowed to wait
ten to fifteen minutes after the appointed time to see if a
quorum.

The activities at this initial stage are conducted by a temporary

presiding officer:
 1.Election of a chairman and a secretary.

2. reading the call for the meeting by the secretary.

3. explaining the purpose of the meeting by a member chosen

by chairman.

4. announcing of the next business in order by the chairman.

2. Reading the minutes of the previous meeting

- Correction and Approval

3. Report of the officers, standing committees or boards

-a standing committee is appointed at each annual meeting of a

society for a definite time such as a session or a year.

4. Report of special or ad hoc committees

- A special committee is appointed for a specific and defined

purpose and it exists until the duty or task assigned to it is
accomplished or until it is dismissed by a two-thirds vote.

5. Unfinished business

- This refers to questions or orders of the day which were

scheduled during the previous meeting.

6. New business

- Parliamentary practice has established steps in the

introduction and disposal of motions.
a. Introducing Motions
b. Discussing Motions
c. Amending Motions
d. Voting on Motions

7. Miscellaneous matters

8. Adjournment

Evaluation

Group yourselves by five. Choose your leader. Conduct a short

meeting on the upcoming Student Day of our school. Decide what are
your plans and activities.

Task
Take down of the Task and Responsibilities of your Brgy. Capitan in
your hometown.

Information Sheet 2
Tasks and Responsibilities

Learning Outcomes

You are expected to:

1. identify the tasks and responsibilities of a officers

2. perform a simulation activity
3. work as a team

Key Concepts: Tasks , Responsibilities

Materials:

Laptop, sound box, blackboard, chalk

References:
Revised CBLM 2011, Passi Trade School, QA System

Values Statement:

Participation, Cooperation, Enthusiasm

Question:

As a trainee here in school, what are your tasks and responsibilities?

How do you perform your role as an officer?

Lesson:

The members of the assembly, just like the presiding officer, are also
responsible for certain tasks and actions to make the business
meeting a meaningful one. If you are a member of good standing you
must follow the following:

Parliamentary practice assigns specific duties and responsibilities for

the presiding officer,

a. To call the meeting to orders at the appoint time;

b. To preside at all meetings.
c. To announce the business before the assembly in its proper
order
d. To put to the assembly all questions for which a vote is
required.
e. To answer parliamentary inquiries and rule on Points of Order
f. To officially declare all recesses and adjournments

Tasks and Responsibilities of Members

1. Obtain the floor and secure recognition from the presiding

officer before making a motion.
2. Take part in the debate if you have an opinion to express or if
you want to obtain an information.
3. Refrain in dealing with personalities while debating.
4. Use your knowledge of parliamentary practice to help transact
business in a constructive manner.
5. Stay at the meeting until the president or chairman declares the
meeting adjourned.
6. Use your knowledge of parliamentary practice to help transact
business in an orderly and constructive manner.
7. Stay at the meeting until the president or chairman declares the
meeting adjourned.
8. Pay your dues on time.
 With regards to the holding of a position, accept an office whose
responsibilities you are willing to take. During debate, observe
proper decorum by:

a. Addressing remarks to the presiding officer or chairman

b. Saying “the gentleman who spoke first in referring to another
member
c. Limiting questions
d. Avoiding personalities, never referring indirectly to the officer or
another member by name
e. Not disturbing the assembly by whispering , walking around or
the like,
f. Being courteous in language and disposition.

Activity:

ENUMERATION

1. Enumerate at least 5 responsibilities of the presiding officer?

2. Enumerate at least 5 responsibilities of the members?

Task:

Interview any official in your barangay about his/her duties and

responsibilities.
 COMPLETE RELEVANT WORK RELATED
Learning Outcome 4
DOCUMENTS

CONTENTS:

1. Business Letters
2. Technical Writing
3. Forms and Examples

ASSESSMENT CRITERIA:

1. Ranges of forms relating to conditions of employment are

completed accurately and legibly.
2. Workplace data is recorded on standard workplace forms and
documents.
3. Basic mathematical processes are used for routine
calculations.
4. Errors in recording information on forms, documents are
identified and rectified.
5. Reporting requirements to superior are completed according to
enterprise guidelines
 CONDITION:

ASSESSMENT
TraineesMETHODS:
must be provided with the following.”
1. References (books)
1. Fax
2. Written Test
machine
3. Telephone Test
2. Performance
3. Internet
4. Oral questioning
4. Direct Observation

Learning Experiences
Learning Outcome 4: COMPLETE RELEVANT WORK RELATED
DOCUMENTS

Learning Activities Special Instructions

1. Read Information Sheet If you have some problem on the
1.4-1 on “Business Letters” content of the information sheet don’t
hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information
sheet, you can now answer self check
provided in the module.
2. Answer Self-Check 1.4-1 Compare your answers to the answer
on “Business Letters” keys on 1.4-1 “Business Letters” You
are required to get all answers
correct. If not, read the information
sheets again to answer all the
questions correctly.
3. Read Information Sheet If you have some problem on the
1.4-2 on “Technical Writing” content of the information sheet don’t
hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information
sheet, you can now answer self check
provided in the module.
4. Answer Self-Check 1.4-2 Compare your answers to the answer
on “Technical Writing ” keys on 1.4-2 “Technical Writing” You
are required to get all answers
correct. If not, read the information
sheets again to answer all the
questions correctly.
If you have some problem on the
content of the information sheet don’t
hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information
sheet, you can now answer self check
provided in the module.

5 Read Information Sheet If you have some problem on the

1.4-3 on “Forms and content of the information sheet don’t
Examples”. hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information
sheet, you can now answer self check
provided in the module.
6. Answer Self-Check 1.4-3 Compare your answers to the answer
on “Forms and Examples ” keys on 1.4-3 “Forms and Examples”
You are required to get all answers
correct. If not, read the information
sheets again to answer all the
questions correctly.
 Information Sheet 1: Business Letters

Learning Outcomes

You are expected to:

1. identify the elements or parts of a business letter

2. write a letter of application
3. develop confidence, integrity,

Key Concepts: Business Letters

Materials:

Laptop, soundbox, blackboard, chalk

References:

Gorospe, E.G, Illenberger, A.U, Jomilla, M.L (2000), Technical Writing,

Central Philippine University

Values Statement:

Participation, Confidence, Integrity

Question:

What do you think are some of the activities that a company does in
everyday’s routine?

Lesson:
According to Gorospe et. al (2000, p. 221) that “ a letter provides a
record of the activity, and it allows the writer to provide more context
or explanation than it usually does. It helps the audience remember,
what is to be done.”

Nem Singh and Calixihan (1994, p. 318) describe that business letters
are different from friendly letter in terms of format, language, style
and content. Friendly letters include content, and informal in style,
and need not to follow the organizational content.

Types of Business Letters

1. Routine Business letters are commonly used in daily business

transactions. It is consist of orders and replies to orders,
transmittals, remittances, acknowledgements, inquiry, requests for
information and favors, invitation, and memoranda.

2. Claim Letter is a letter of complaint from a customer, when goods

and services are unsatisfactory, or when an error has been made. The
reply is called an adjustment letter.

The outline of a direct claim is as follows:

1. State the major claim in the first sentence.

2. Explain the details supporting the claim.
3. Confidently request the action to be taken.

Example:

28 June, _____
Gentlemen:

Please send a repairman to fix the compressor of the

Westinghouse refrigerator I bought from you last 18 April. Although
we followed the directions for care in the manual, the unit has
stopped working.

I shall appreciate your sending the repairman this coming

Saturday since nobody is at home on weekdays.

SALES LETTER:

According to Singh and Calixihan (pp. 319-320), “sales letter is

self-explanatory. It aims to sell a product or service. It is a form of
advertising. The test of a good sales letter is if the reader buys the
product or service advertised”.
 Unsolicitied sales letter has to be more convincing to arouse
the reader’s attention. It follows the acronym A-I-D:
A – attention of buyer is attractive; usually with an attention-getting
opener.

I – interest of buyer is around; emphasize its central selling point.

D – desire to buy is elivited;

Solicited Sales Letters are replies to questions from prospective

buyers.
Armstrong Floors, Inc.
143 Pasong Tamo
Makati, Metro Manila

Mrs. Susan Castro

Thank you for asking us about the qualities of Armstrong

Floors. When you went to the front door this morning to get your
mail, did you happen to notice your floor? Now that is it quite faded,
wouldn’t color there brighten up and smarten the whole house?

Nowadays, you can bring outdoor freshness, beauty, and cheer

indoor all year long. In your receiving room, for instance, you can
have a flooring that will reflect warmth and hospitality with a choice
but subdued color and varied designs.

Modern flooring like these can carry colorful charm into every
room. Modern floorings, fashioned of Armstrong Linoleum.

Armstrong Linoleum Floors are smarter than ever this year.

Visit our store this week, and choose the model you want. We know
you’ll be surprised at the variety of designs and fresh colors you have
to choose from. Avail of our discounted price while it lasts.

Sincerely yours,

Armstrong Floors, Inc,.

Please send a repairman to fix the compressor of the

Wrestinghouse refrigerator I bought from you last 18
Elements of a Business Letter

1. heading 3. salutation 5. closure

2. the inside address 4. Body 6. Signature

For Example:

376 – C Lopez Jaena Street

Jaro, Iloilo City
May 10, 2003

The Inside Address:

It includes the full name and business address of the person

written just as it appears in the envelope. The name must be spelled
out correctly and courtesy demands that his name must be addressed
with “Ms.,Mrs., Mr.,” or an appropriate title.

Example:

Mr. John C. Valdez, President Dr. Elpidio C. Mendoza

Philippine Manufacturing Company Director of Research
Valenzuela, Bulacan Pure Foods Products
Mandaluyong, Rizal

Gorospe et.al (2000) quoted that “if you must write a letter to a
company but do not know the individual to whom to address it, you
may address the company or a certain office or a department of the
company.

When a writer wishes to address to a particular person, he may

use the “attention line”.

For Example: Wakey Products, Inc.

1410 Grand Avenue
Detroit 2, Michigan

< 2 spaces>
Attention: Head, Drafting Department

Gentlemen:

Salutation: The Salutation is located below the last line of the inside
address and flush with the left-hand margin. Common greetings are
“Dear Sir”. The greeting “Sir” should be reserved for a very formal.
“Dear Mr.______________:” is also acceptable.

In addressing a company or a group of men, use “Gentlemen.”

When writing a woman or a group of women, you may use “Dear
Miss_______:” “Dear Mrs.________:”
“Dear Madam:” “Mesdames:” the only acceptable punctuation after the
salutation is a colon (:).

Body of the Letter. The body of the letter is its message. It is made
up of three parts:

1. the introduction which identifies the nature of business letter

2. the message proper
3. the closing paragraph

Complimentary Close. It is the formal way of signaling the end of a

letter. A comma is used after the complimentary close.

Examples: Yours respectfully, Respectfully yours, Yours truly (not

Truly yours)
Yours very truly, or Very Truly yours, Yours sincerely, or
Sincerely yours,
“Respectfully submitted,” is proper for letter of transmittal
to superiors,
letters of application.

Signature. Below the complimentary close, is the signature. Four to

six spaces are about right. The name of the company appears above
the Signature if you wish to emphasize the fact that you are speaking
only as an instruments of the company and not with personal
responsibility.

Examples:

Yours sincerely, Yours very truly, Very truly yours,

John C. Tan John C. Tan John C. Tan,

President
Chief Technical Adviser Chief Technical Adviser Amythst
Manufacturing Research Division Co.
Application Letters

According to Singh and Calixihan ( p. 322) there are 14

principles in guiding an application letter.

1. Don’t include all the details of your life as if your are writing an
autobiography.

2. Don’t overuse”I” , “me”, and “my”

3. Don’t be too humble or presumptions.

4. Don’t beg or ask for sympathy.

5. Don’t sound too familiar. Use formal language.

6. Don’t lecture.

7. Don’t advance any self-evaluation. Let the prospective employer be

the jungle.

8. Don’t mention any dissatisfaction with the present employer.

9. Don’t emphasize graduation unnecessarily.

10. Don’t write in vague, general terms. Use examples and evidences.

11. Don’t simply repeat data-sheet information, interpret them.

12. Don’t use trite, outworn expressions.

13. Don’t use your present employer’s stationary.

14. Avoid statements suggesting certainty about the future.

 September 8, 2017

MR. CHRISTIAN DELA CRUZ

Manager
Sogo Hotel
Metro Manila

Sir:

Greetings!

This is in response to your advertisement for a Food and

Beverage Service Attendant which appeared in yesterday’s issue of
Manila Bulletin.

I am single and a resident of Quezon City, Philippines. I am a

certified TESDA graduate of Food and Beverages Services NC II. My
experiences from my previous employer are a great contribution in
molding me to become a professional individual.

Aside from being a hardworking, I am computer competent,

fluent in both oral and written English. I can work under minimum
supervision and very responsible in any tasks that will be assigned to
me.

If my qualifications meet your interest, you can send an SMS or

give a call at 09086322319.

Very truly yours,

MARY JEAN BALLISA

LIST OF TRITE OR OUTMOTED EXPRESSIONS

 “ Listed below are commonly overused expressions in business
letters. Their modern equivalent are listed opposite them (Singh and
Calixihan, pp, 324-326).

1. According to our records; our records indicate (Avoid this.)

- Say directly “ Your last payment was due on (say exact date.)

2. At an early date – soon

- Say directly “Soon” is an improvement. Or give the exact date if

necessary.

3. At this time – now

- the expression means “now,” so why not say “now”? It is shorter and
more original

4. At this writing – now

- When else could it be? Say “now” if an expression is necessary.

- Say “Just as you can,” or “by next Monday morning.”

5. Attached please find; please find enclosed

These expressions are overworked. Say, “Enclosed is…” or better

still, refer to the enclosure in a sentence that also says something
else, such as “Refer to page 7 of the enclosed folder to see the basic
steps of operation.

6. Claim; complaint (Avid these words)

Avoid these words because they suggest negative thoughts. No one

wants to learn that his letter asking for a legitimate adjustment has
been branded as “complaint.”

7. Legal Terms

Hereto, herewith, hereby, said, above, same, thereof, wherein,

hereinafter – all these words are overused law terms.

Pursuant to your request; referring to your request; in reference to your

letter. These expressions often appear at the beginning of letters.
These expressions often appear at the beginning of letters.
Activity:

Prepare your own bio-date and identify your assets or central selling
points. Based on this, write a letter of application.
EVALUATION

From the advertisement below, write an application letter.

Boracay Mandarin Hotel

Is in need of the following:

5 Food Service Attendant

5 Pantry Chef
3 Automotive Technicians
3 Drivers

Qualifications:

At least 5’3 in height

Single, hardworking, patient can work with minimum supervision

Apply to:

Mr. Robert Po
Boracay Mandarin Hotel
Boracay, Malay, Aklan

Information Sheet 2
Technical Writing

Learning Outcomes

You are expected to:

1. define the term “technical writing”

 2. describe the purpose of technical writing
3. write a simple essay on a selected topic
4. develop confidence, integrity,

Key Concepts: Technical Writing

Materials:

Laptop, soundbox, blackboard, chalk

References:

Nem Singh, R.P. & Calixihan, J.O (1994), Fundamentals of Technical

Writing, National Book Store, Manila

Locsin, A, http://www.ehow.com/facts_5005967_definition-technical-
writing.html)

http://en.wikipedia.org/wiki/Technical_writing)

Values Statement:

Participation, Confidence, Integrity

Question:

In our workplace, remember the phrase, “okay class, you put your
thoughts in writing.” This is often heard in offices and in industry to
make sure that a message is recorded, evaluated and acted upon.

Technical writing is a a type of writing used by scientists and

engineers in scientific and technical expositions. It is characterized by
formal elements as an attitude of impartiality, objectivity, accuracy,
and conciseness (Singh and Calixihan, p.1).

Lesson:

Technical writing is a method of researching and creating information

about technical processes or products. That information can then be
distributed to users as printed manuals or online guides so they can
perform tasks. Examples of technical writing include car repair
manuals, help text for database software and FAQs for
troubleshooting cameras. (Locsin, A,
http://www.ehow.com/facts_5005967_definition-technical-
writing.html)
Technical Writing is a form of technical communication. It is a style
of writing used in fields as diverse as computer hardware and
software, engineering, chemistry the aerospace industry, robotics,
finance, consumer electronics, and biotechnology.

Technical writers begin by forming a clear understanding of the

purpose of the document they will create. Technical writers then
typically gather information from existing documentation and from
subject matter experts. A subject matter expert (SME) is any expert on
the topic that the writer is working on. Technical writers are often not
SMEs themselves (unless they are writing about creating good
technical documentation). Workers at many levels, and in many
different fields, have a role in producing technical communications. A
good technical writer needs strong language and teaching skills and
must understand the many conventions of modern technical
communications.

Advanced technical writers often move into specialized areas such as

API writing, document architecture, or information management.
Consider a technical writer writing a cake recipe:
 Audience: Is the audience composed of people in home kitchens,
or highly trained chefs in professional kitchens?
 Source: Is there existing documentation—a rough draft? Who is
the subject matter expert (SME)?
 Deliverable: Is the deliverable simple text for inclusion in a
book, or formatted to final form? Is the target a paper, a web
page, or something else?

The three C's of good technical writing are:

 Clear
 Concise
 Complete
Clear, concise, and complete writing helps the reader to grasp the
meaning quickly.
The technical writer determines that the recipe is written on the back
of a napkin but is partially indecipherable, so he or she must also
interview a subject matter expert (SME)—the chef who created it. On
being told that the audience consists of people in their own kitchens,
the writer adjusts the writing style accordingly, and replaces or
defines terms such as "beurre mixer" or "springform pan", which may
be more suited to an audience of highly trained chefs. The chef
reviews a draft of the recipe (a technical edit) and notates corrections
(bake at 350 degrees, not bake at 325 degrees).

The writer prepares a final draft, which the document owner and any
other stakeholders review and approve before it is published in one or
more formats, such as a paper, or HTML. Different versions of the
document might also be published to meet the needs of different
audiences.
Communicating With The Audience
Audience analysis is a key feature of all technical writing. Technical
writing is a communication to convey a particular piece of information
to a particular audience for a particular purpose. It is often an
exposition about scientific subjects and technical subjects associated
with finance, construction, medicine, agriculture, technology, and
various sciences.

Procedural technical writing translates complex technical concepts

and instructions into a series of simple steps that enable users to
perform a specific task in a specific way. To present appropriate
information, writers must understand the audience and their goals.

Persuasive technical writing attempts to sell products or change

behaviors by putting forth compelling descriptions of how a product or
service can be used in one's life. This type of writing often delves into
features and benefits of the product or service, and may use
illustrations to make the benefits easier for the audience to
understand.

Technical Writing Is Presentational

Technical writing involves attractive layout for easy reading and
comprehension. Presentational strategies help readers to grasp
messages quickly.
 The top-down strategy (tell them what you will say, then say it)
 Headings (like headlines in newspapers)
 Chunks (short paragraphs)
 Plain, objective style so that readers can easily grasp details.
It is also important to understand the medium typically used to
view the final product. An HTML document (web page), viewed
through a browser, has presentational possibilities that are different
from those of the printed page, notably hyperlinks and animation,
which can enhance the readers' experience.

Types of Technical Documents

Technical writers use computers and other electronic communications
equipment extensively in performing their work. They also work
regularly with publishing software and various authoring
environments to prepare material directly for the Internet. Technical
writers frequently work with word processing, graphic design, page
layout, and multimedia software. The nature of technical writing is
evolving, and modern technical writers combine text, graphics,
images, and sound into their work.

Broadly speaking, technical documentation can be categorized into

three types, depending on the style of writing, the level of knowledge
transferred, and the target audience:
 1. End-user assistance. These information products help a user
understand how to use a technical software or hardware
product. User manuals for computer software, hardware,
household products, medical equipment, cell phones,
smartphones, and other consumer electronics belong to this
category.
2. Traditional technical documentation. Here the writer's objective
is to communicate to a specific audience. Maintenance guides,
appliance or application repair manuals, engineering
specifications, research papers, reference works, annual
reports. and articles written for technical journals (to name a
few examples) belong in this category.
3. Marketing communication. Product catalogs, brochures,
advertisements, introductory pages for web sites, press releases,
and advertising copy belong in this category.
(http://en.wikipedia.org/wiki/Technical_writing)
Avoid redundancies: Avoid the wordy phrase; strive to be succinct.
Examples:

Word Phrase Concise

despite the fact that although even though

at this point in time at this time, now
on a weekly basis weekly
on the occasion of when
an honor and privilege an honor

(Reference: Gorospe, E.G, et.al (2000), Technical Writing, Central

Philippine University, Jaro, Iloilo City
Activity:
Give the correct form of the verb in the parenthesis.

______________1. Everyone (be) here to observe the progress of

the transfusion of medicine to the patient.
______________2. Everything (be, past tense) in order when we
left.
______________3. All of the students (have) left.
______________4. All of the rice (have) been eaten or sold.
______________5. The major cause of accidents (be) drunkenness.
______________6. Ten percent of the population (be )Muslims.
______________7. The majority of my friends (play) gold during
weekends.
______________8. A number of students (have) dropped of school.
______________9. The boy, along with his friends, (be) being
counseled.
_____________10. A majority of votes (be) needed to win.

Evaluation:
From those in the parenthesis choose and underline the correct word
which will complete the meaning of the sentence.

1. This is a (quite, quiet) place for reflection.

2. The (site, cite) for the new building has been surveyed.
3. (There, Their) are different factors that affect the performance of
workers in the work environment.
4. Mothers (bath, bathe) their children everyday.
5. His (advice, advise) was that Jose change his major.
6. Lack of water (affects, effects) the growth of plants.
7. The government must (affect, effect) improvement in the living
conditions of its citizens.
8. The agriculture building is (contiguous, adjacent) to the law
building.
9. His mental (ability, capacity) enables him to make constant
adjustments.
10. The money was divided equally (among, between) the twins.

Answer Key in Self-Check 1.4-2

1. Is
2. Was
3. Have
4. Has
5. Is
6. Are
7. Play
8. Have
9. Is
10. Is

1. Quiet
2. Site
3. There
4. Bathe
5. Advice
6. Affects
7. Effect
8. Adjacent
 9. Capacity
10. between

Information Sheet 3
Forms and Examples

Learning Outcomes

You are expected to:

1. identify the types of forms

2. fill up the forms correctly
3. develop confidence, integrity,

Key Concepts: Forms

Materials:

Laptop, soundbox, blackboard, chalk

References:

Revised CBLM (2011), Participate in Workplace Communication, Passi

Trade School, QA , System

Values Statement:

Participation, Confidence, Integrity

Question:
 What are some of the forms you used upon enrolling here in Passi
Trade School?

Lesson:

Card Form Characteristics

A card form lets you view and edit one record in a table at a time. A
card form is used when there are too many fields and you want to
view them all conveniently on only one line. Card forms always have
tabs (like index tabs), which you can select to view different groups of
fields.

Even if there are only a few fields, there is at least one General tab.
The General tab is always first.

The table's primary key field is always the first field in the General
tab. Tables that use card forms only have one field in the Primary Key.
Naming Card Forms
Card forms are named after the table with which they are associated,
followed by the word "Card". For example, the card form associated
with the Customer table is called the Customer Card. Card forms
also have at least one menu button at the bottom of the frame. This
button has the same name as the table that the card is based on and
gives you access to related information.

Statistics Forms
A statistics form is a one-record form that enables you to view but not
edit information. It usually contains FlowFields, which allow you to
drill down to get to more information. Usually, a statistics form also
contains calculated or derived information contained in variables,
which cannot be drilled down.

Statistics forms can also contain tabs that help organize the
information.

Naming Statistics Forms

Statistics forms are named after the table with which they are
associated, followed by the word "Statistics". For example, the
statistics form associated with the Customer table is called Customer
Statistics.

Entry statistics forms are a special version of the statistics form. They
are named after the table they are associated with, followed by the
words "Entry Statistics". For example, the entry statistics form
associated with the Customer table is called Customer Entry
Statistics.
Tabular Forms
A tabular form is a multi-record form that enables you to view
multiple records from a table and edit them. Each record is displayed
as a single row in the tabular form and each field is displayed as a
column, creating a table within the form itself.
The primary key of the associated table is displayed in the leftmost
column. If there are multiple fields in the primary key, they are
displayed in order of importance in the columns, starting from the left.
Naming Tabular Forms

Tabular forms are named after the table with which they are
associated—only in plural. For example, the tabular form associated
with the Country/Region table is called Countries/Regions.

In the case of associated tables that have multiple fields in the

primary key, the name can be different. For example, the tabular form
associated with the General Posting Setup table is called General
Posting Setup.
List Form Characteristics

A list form is a multi-record form that enables you to view multiple

records from a table at one time, but does not allow you to edit them.
It has the same rows-and-columns look as the tabular form.
The primary key fields of the associated table are displayed in the left
column.

Naming List Forms

A naming list form is named after the table with which they are
associated, followed by the word "List". For example, the list form
associated with the Customer table is called Customer List.

The "Specialized" Ledger Form

A more specialized version of the list form is the Ledger Form. These
are used only for Ledger Entry tables. They differ from ordinary list
forms, in that although you cannot insert or delete records, you can
edit a few of the fields. Also, the primary key is always an integer
named "Entry No." and is displayed in the rightmost column rather
than the leftmost column.

The ledger form is given the plural of the name of the associated table.
For example, the ledger form associated with the Customer Ledger
Entry table is called Customer Ledger Entries.

Worksheet Forms
A worksheet form is a specialized version of the tabular form. It is a
multi-record form that enables you to view multiple records from a
table and edit them. The difference is that when you insert a new
record, the record does not jump to another position within the form,
but instead stays in the same order as you inserted it.
This is done by using the AutoSplitKey property of the form,
combined with an integer, as the last field in the table's primary key.

The primary key fields of the associated table are not displayed on the
worksheet form.

Naming Worksheet Forms

Worksheet forms are named to reflect the purpose of the associated
table. One example is a Journal table. In this case, the name of the
worksheet form will end with the word "Journal".
Header/Line Forms
Many forms have the characteristics of both a card form and a tabular
form, for example the Sales Invoice form.

The fields that are common to the entire invoice are located on a card-
like form with tabs, showing one invoice at a time. However, the
invoice lines display in a table-like section of the form, where multiple
invoice lines (from the same invoice) can be viewed at the same time
and edited. These are called "Header/Line" forms.

Header/Line forms are two separate forms that are associated with
two different tables. The main form is a card form that is associated
with one table. The main form also contains a subform control that
displays a worksheet form that is associated with a different table, a
table that is "subsidiary" to the first table. The subform control
manages the link between the two forms.

Naming Header/Line Forms

In many cases, a Header/Line form represents a document.

Setup Form Characteristics

A setup form is a one-record form that enables you to view and edit
the only record in a setup table. You are not allowed to insert or delete
this record from this form. Since there are many fields, these forms
use tabs to organize the information.

Because there is only one record, the primary key is not displayed on
this form.
Naming Setup Forms
Setup forms are named after the table with which they are associated.
For example, the setup form associated with the General Ledger
Setup table is called General Ledger Setup.

Menu Forms
A menu form is a non-bound form (not related to any table) that gives
you access to many of the other forms that are related to a functional
area.
The form usually consists of command buttons or menu buttons. The
buttons properties change so that they look basically like labels with
small squares or triangles in front of the caption. The buttons still
behave like normal buttons. The only difference is their appearance.
 Activity

Identify the following:

1. A non-bound form (not related to any table) that gives you
access to many of the other forms that are related to a
functional area.
2. A specialized version of the tabular form.
3. A multi-record form that enables you to view multiple records
from a table and edit them.
4. A one-record form that enables you to view but not edit
information.
5. A form which lets you view and edit one record in a table at a
time.

Answer key 1.4-3

1. Menu Form

2. Worksheet Form

3. Tabular Form

4. Statistics Form

5. Card Form