Installation, Operation and Maintenance

Owner’s Manual

SQ-PA, S1Q-PA, S2Q-PA, S5Q-PA, S8Q-PA, S12Q-PA,

SSM-14, SSM-17, SSM-24, SSM-37, SSM-39

Manufactured in Canada by:

425 Clair Road West • P.O. Box 1719

Guelph, ON • N1L 1R1 • Canada
t. 519.763.1032 • f. 519.763.5069 EPA# 57987-CN-001
e. water@[Link] September 2005
i. [Link] P/N 520104
 Congratulations, you have just
purchased the new Sterilight® Silver™
UV disinfection system. By purchasing
this device, you have taken the first
step in ensuring the safety of your
water supply by using a totally
non-intrusive, physical disinfection
method. Your Sterilight system uses
the most advanced UV technology on
the market and is designed to provide
you with years of trouble free operation
with minimal maintenance required.
TABLE OF CONTENTS:

Parts / Schematic Breakdown 1

Safety Instructions 2

Water Chemistry 3

Installing Your UV Disinfection System 3-5

Disinfection Procedure 6-7

Operating & Maintenance Instructions 7-9

Operation 10-13

Troubleshooting 14-15

Silver Series Dose Flow Chart 15

Specifications 16-17

Manufacturer’s Warranty 18

SYMBOLS:

Protective
Caution
Ground

Electrical
Fragile
Warning

Eye Protection
PARTS: Controller
POWER - 100-240V./50-60Hz.
BA-ICE-S SILVER “BASIC” SYSTEM
BA-ICE-SM SILVER “PLUS” SYSTEM

Hard glass, coated

Sterilume®-EX UV lamps
for long, consistent life
(9000 hours)
S212RL FOR SQ-PA
lamp connector S287RL FOR S1Q-PA & SSM-14
S330RL FOR S2Q-PA & SSM-17
S463RL FOR S5Q-PA & SSM-24
S810RL FOR S8Q-PA & SSM-37
S36RL FOR S12Q-PA & SSM-39
retaining
clip
aluminum gland nut RN-001
Open-ended, 214 fused
quartz sleeves with fire
OR-212 o-ring polished ends
QS-212 FOR SQ-PA
QS-001 FOR S1Q-PA & SSM-14
QS-330 FOR S2Q-PA & SSM-17
QS-463 FOR S5Q-PA & SSM-24
QS-810 FOR S8Q-PA & SSM-37
QS-012 FOR S12Q-PA & SSM-39

UV sensor
FOR SSM-14, SSM-17,
254NM-S1
optional flow SSM-24 & SSM-37
restrictors 254NM-S2 FOR SSM-39

304 stainless steel reactors with

600 grit polish
(A249 pressure rated tube)

IEC replacement power cords for

Silver™ ICE Controller (sold separately)
NORTH AMERICAN (NEMA 5-15P),
260010
3-PRONG GROUNDED
CONTINENTAL EUROPEAN (CEE 7/7),
260011
2 PIN WITH GROUND , “SCHUKO”
UK VERSION (BS 1363),
260012
3 PRONG GROUNDED (5 AMP FUSE)
Note: drain plug 260013
AUSTRALIAN VERSION (AS 3112),
3 PRONG GROUNDED
on S12Q-PA &
NO CONNECTOR,
SSM-39 only 260019
3 WIRE, BARE LEADS

1
SAFETY INSTRUCTIONS:
WARNING - to guard against injury, basic safety precautions should
be observed, including the following:
1. READ AND FOLLOW ALL SAFETY INSTRUCTIONS.
2. CAUTION - Disconnect power before servicing.
3. DANGER - To avoid possible electric shock, special care should be
taken since water is present near electrical equipment. Unless a
situation is encountered that is explicitly addressed by the
provided maintenance and troubleshooting sections, do not
attempt repairs yourself, refer to an authorized service facility.
4. Carefully examine the disinfection system after installation. It
should not be plugged in if there is water on parts not intended to
be wet.
5. Do not operate the disinfection system if it has a damaged cord or
plug, if it is malfunctioning or if it has been dropped or damaged
in any manner.
6. Always disconnect water flow and unplug the disinfection system
before performing any cleaning or maintenance activities. Never
yank the cord to remove from an outlet; grasp the wall plug and
pull to disconnect.
7. Do not use this disinfection system for other than intended use
(potable water applications). The use of attachments not
recommended or sold by the manufacturer / distributor may cause
an unsafe condition.
8. Intended for indoor use only. Do not install this disinfection system
where it will be exposed to the weather or to temperatures below
freezing. Do not store this disinfection system where it will be
exposed to the weather. Do not store this disinfection system
where it will be exposed to temperatures below freezing unless all
water has been drained from it and the water supply has been
disconnected.
9. Read and observe all the important notices and warnings on the
water disinfection system.
10. If an extension cord is necessary, a cord with a proper rating
should be used. A cord rated for less Amperes or Watts than the
disinfection system rating may overheat. Care should be taken to
arrange the cord so that it will not be tripped over or pulled.
11. SAVE THESE INSTRUCTIONS.

Warning: The UV light given off by this unit can cause serious
burns to unprotected eyes and skin. Never look directly at an
illuminated UV lamp. When performing any work on the UV
disinfection system always unplug the unit first. Never operate the
UV system while the UV lamp is outside of the UV chamber.
Note: The UV lamp inside of the disinfection system is rated at an effective life of
approximately 9000 hours. To ensure continuous protection, replace the UV lamp annually.

2
 WATER CHEMISTRY:
Water quality is extremely important for the optimum performance of your
UV system. The following levels are recommended for installation:
• Iron: < 0.3 ppm (0.3 mg/L)
• Hardness*: < 7 gpg (120 mg/L)
• Turbidity: < 1 NTU
• Manganese: < 0.05 ppm (0.05 mg/L)
• Tannins: < 0.1 ppm (0.1 mg/L)
• UV Transmittance: > 75% (call factory for
recommendations on applications where UVT < 75%)
* Where total hardness is less than 7 gpg, the UV unit should
operate efficiently provided the quartz sleeve is cleaned
periodically. If total hardness exceeds 7 gpg, the water
should be softened.
If your water chemistry contains levels in excess of those mentioned above,
proper pre-treatment is recommended to correct these water problems
prior to the installation of your UV disinfection system. These water quality
parameters can be tested by your local dealer, or by most private analytical
laboratories. Proper pre-treatment is essential for the UV disinfection
system to operate as intended.
INSTALLING YOUR UV DISINFECTION SYSTEM:
• CAUTION, electronic ballast must be connected to a grounded receptacle
and the lamp connector ground wire connected to the stainless steel
reactor chamber.
• The disinfection system is designed to be mounted either horizontally or
vertically at the point-of-use or point-of-entry depending on the specific
flow rate of the unit.
Note: The ideal installation is vertical with the lamp connector on top.
This is to prevent water damage from occurring on the lamp pins and
lamp connector.
• The ballast should be mounted either above or beside the reactor
chamber. This will prevent moisture caused by condensation from
entering the ballast enclosure, causing a potential for ballast failure.
• The complete water system, including any pressure or hot water tanks,
must be sterilized before start up by flushing with chlorine (household
bleach) to destroy any residual contamination.
• For safety purposes, the disinfection system should be connected to a
ground fault interrupt circuit.
• The disinfection system is intended for indoor use only, do not install
disinfection system where it may be exposed to the weather.
• Install the disinfection system on cold water line only.
• If treating the entire house, install the disinfection system before any
branch lines.
• A 5 micron sediment filter must precede the disinfection system. Ideally,
the disinfection system should be the last treatment the water receives
before it reaches the faucet.
3
1. The above picture shows the installation of a to 4-20mA outlet

typical disinfection system and the related

components that may be used for the
installation. The use of a by-pass assembly is
recommended in case the system requires “off-
optional 4-20MA
“Y” cable
line” maintenance. If this is the case, it must
be noted that the system will require
supplementary disinfection of the distribution system if any water is
used during this by-pass condition. In addition, during by-pass, the
water will NOT be disinfected and the attached “DO NOT CONSUME
THE WATER” tag (included with the system), should be physically
installed on the by-pass assembly until such time as the system is
sanitized and returned to service. Please refer to the complete
disinfection procedure as outlined on page 6 of this document. If the
water is to be consumed while the system is off-line, the water must
be boiled for twenty minutes prior to consumption.
2. Select a suitable location for the disinfection system and its related
components. As it is recommended to install
a ground fault protected circuit (GFCI), make
sure that this is taken into consideration
prior to any installation. The system can
either be installed vertically (inlet port at the
bottom) (Figure 1A), or horizontally
(Figure 1B), however the vertical installation
is the most preferred method. When
selecting a mounting location, you must also
leave enough space to allow for the removal
of the UV lamp and/or quartz sleeve
(typically
leave FIGURE 1A
a space
equal to the size of the reactor
chamber itself). (Note: Installation
drawings show Silver “PLUS” system
with UV sensor for representation
FIGURE 1B purpose only)
4
3. Mount the system to the wall using the supplied clamps. Various
connection methods can be used to connect the water source to the
system, however union type connectors are recommended. The use of
a flow restrictor device is strongly recommended when installing your
system in order to maintain the manufacturers rated flow rate. The
flow restrictor should be installed on the outlet port and is designed
to be installed in one direction only. Ensure that the flow of the water
matches the flow direction as indicated on the flow restrictor
(Figure 1C). DO NOT SOLDER CONNECTIONS WHILE ATTACHED TO
THE SYSTEM AS THIS COULD DAMAGE THE O-RING SEALS.
4. Mount the Silver ICE controller horizontally to the wall, near the
reactor chamber. Ideally place the controller above the reactor and
away from any water connection point, to prevent any water from
potentially leaking onto the controller by means of a leak at a
connection point or a “sweating” system. Make sure you allow for a
“drip-loop” (Figure 1D) on the lamp, sensor and power cord, again,
to prevent any water from potentially entering the controller. Affix the
green ground wire to the grounding lug at the top of the reactor
vessel and securely fasten with the lugnut provided (Figure 1E).
5. Install the UV lamp and UV sensor as outlined on pages 7-9.
6. Install the over-molded lamp connector as outlined on page 7.
7. When all plumbing connections are made, slowly turn on the water
supply and check for leaks. The most likely
cause for leaks is from the o-ring seal. In
case of a leak, shut water off, drain cell,
remove the retaining nut, wipe the o-ring
and threads clean and re-install.
8. Once it is determined that there are no leaks,
plug the system into the ground fault
interrupter, and check controller to ensure
the system is operating properly. The
controller is designed to detect both power
to the system and lamp illumination. It is
important to NEVER LOOK DIRECTLY AT THE
BURNING UV LAMP.
FIGURE 1C
9. Allow the water to run for a few minutes to
clear any air or dust that may be in the
reactor.
PLEASE NOTE: When there is no flow, the water in the cell will become
warm, as the UV lamp is always on. To remedy this, run a cold water
tap anywhere in the house for a minute to flush out the warm water.

FIGURE 1D FIGURE 1E

5
 DISINFECTION PROCEDURE:
UV disinfection is a physical disinfection process and does not add any
potentially harmful chemicals to the water. As UV does not provide a
disinfection residual, it is imperative that the entire distribution system
located after the UV be chemically disinfected to ensure that the water is
free from any bacteriological contaminants. The disinfection process must
be performed immediately after the UV unit is installed and repeated
thereafter whenever the UV is shut down for service, without power, or
inoperative for any reason. The procedure for sanitizing the plumbing
system is readily accomplished as follows:

1. Remove the pre-filter cartridge and fill the sump with 1-2 cups of
household (5.25%) bleach (chlorine) – Do NOT use hydrogen peroxide.
At all times during this process, make sure the UV unit (and lamp) is
turned on and operational!

2. Open every faucet and allow cold water to run until the chlorine is
detected. When you smell chlorine, shut the faucet off and then repeat
the process on the hot water side. You must ensure that all taps,
including outside faucets, dishwashers, showerheads, washing machines,
connections to refrigerators, toilets, etc., pass chlorinated water.

3. Once all the locations have passed the chlorine disinfection solution, you
will need to leave the solution sit for a period of 20 – 30 minutes.
Reinstall the pre-filter cartridge into the filter and then flush the chlorine
solution from the system. Make sure that each fixture that was
disinfected in step two is completely flushed of the chlorine solution as
the consumption of this water is not advised due to the extremely high
concentrations of chlorine. It is important to remember that in the event
that a UV is briefly shut down for routine cleaning or during power
interruptions where water could have passed through the system, the
aforementioned procedure must also be followed.

4. The addition of chlorine (bleach) to a hot water tank that has in the past
been fed with untreated raw water with high levels of other
contaminants (iron, manganese, hydrogen sulphide, organics, etc.) will
result in oxidation of these contaminants and may require repeated
flushing of the hot water tank. This contingency must be dealt with
independently under the start-up procedure for any other conditioners
that may form a part of the pre-treatment for the UV unit.

5. The above procedure (Steps 1 to 3) will result in a massive chlorine

residual far in excess of the 0.5 to 1.0 mg/L typically present in
municipally chlorinated water and of a magnitude consistent with the
minimum 50 mg/L chlorine solution recommended for the disinfection of
distribution systems known to be contaminated.

6
PLEASE NOTE: As the Silver “PLUS” systems include a 254nm UV intensity
monitor, it should be noted that the introduction of the bleach solution
required for disinfection WILL trigger a temporary low UV condition. This is
due to the fact that the bleach physically “clouds” the raw water. Once the
bleach runs through the system, the alarm condition will return to normal.
During this sanitization process, the audible alarm condition on the Silver
“PLUS” controller can be temporarily deferred by pressing the “RESET”
switch for 5 seconds. By doing this, the audible alarm will be silenced and
the solenoid relay will close (AC power will be provided to the normally
closed (NC) solenoid, allowing water to pass through the system). The
system will display on the controller LED. This condition will remain
for 12 hours unless the system is manually reset as outlined on page 10 of
this manual.
OPERATION
• Always disconnect power before performing any work on the
disinfection system.
• Regularly inspect your disinfection system to ensure that the
system is operational.
• Replace the UV lamp annually (or biennially if seasonal home use)
to ensure maximum disinfection.
• Always drain the reactor chamber when closing a seasonal home
or leaving the unit in an area subject to freezing temperatures.

OPERATING & MAINTENANCE INSTRUCTIONS:

Caution: PRIOR TO PERFORMING ANY WORK ON THE
DISINFECTION SYSTEM, ALWAYS DISCONNECT THE POWER
SUPPLY FIRST.
UV Lamp Replacement / Cleaning:
1. To replace the lamp, there is NO need to disconnect the
system from the water supply, nor to drain the water from
the reactor chamber. Lamp replacement is a quick and
simple procedure requiring no special tools. The UV lamp
must be replaced after 9,000 hours of continuous operation
(approximately one year) in order to ensure adequate
disinfection.

2. Disconnect main power source and allow the unit to power FIGURE 2A
down. Remove the lamp connector by sliding the
metal retaining ring (Figure 2A) away from the body of the
connector. Remove connector and lamp from the reactor
chamber. Separate the lamp from the connector (Figure 2B).
Do not twist the lamp from the connector, simply slide the
two apart. Avoid touching the lamp on the glass portion.
Handling the lamp at the ceramic ends is acceptable,
however if you must touch the lamp glass, please use gloves,
or a soft cloth. Fully remove the lamp from the reactor FIGURE 2B
chamber being careful not to angle the lamp as it is removed
from the chamber. If the lamp is removed on an angle,
pressure will be applied on the inside of the quartz sleeve,
causing the sleeve to fracture
7
3. To install a new lamp, first remove the lamp from its
protective packaging, again being careful not to touch the
lamp glass itself. Carefully insert the lamp into the reactor
vessel (actually inside the quartz sleeve) (Figure 2C). Insert
the lamp fully into the chamber leaving about two inches of
the lamp protruding from the chamber. Next, attach the
connector to the UV lamp (Figure 2B). The connector is
“keyed” and will only allow correct installation in one
position. Ensure the connector is fully seated onto the
UV lamp (Figure 2D).

4. Once the lamp is fully seated on the connector, slide the

FIGURE 2C
connector over the aluminum retaining nut. Make sure the
metal retaining ring on the connector is pulled away from
the body of the connector in order that the connector may
slide fully over the retaining nut. Once the connector is
located fully over the retaining nut, slide the metal ring back
in to lock the connector in place (Figure 2E). As this
connector is keyed to the
reactor chamber, make sure
the notch on the connector
(Figure 2A) is located over the

FIGURE 2E FIGURE 2D
ground luglocated on the
reactor chamber.
Quartz Sleeve Replacement / Cleaning:
1. If the water contains any hardness minerals (calcium or
magnesium), iron or manganese, the quartz sleeve will
require periodic cleaning. To remove the quartz sleeve, first
remove the UV lamp as outlined in step 1-4 then perform
the following steps:
a) Shut off water supply and drain all lines.
b) Remove the lowest connection on the disinfection system and
drain the UV chamber (use a small bucket under the unit to
FIGURE 3A
prevent a spill). Note: On S12Q-PA & SSM-39 systems, the reactor
is provided with a 1/4“ drain port. On this system, simply remove
drain plug and allow water to drain into a bucket
c) Remove aluminum gland nuts from chamber (Figure 3A), checking
for the free floating spring inside sleeve at the opposite end to the
lamp connection (do not allow quartz sleeve to fall).
d) Carefully remove o-rings from the quartz sleeve (Figure 3B). As
the o-ring may tend to adhere to the quartz sleeve, it is
recommended to replace the o-rings annually.
e) Clean the outside of the quartz sleeve with a cloth soaked in CLR,
vinegar or some other mild acid and then rinse.
f) Re-assemble the quartz sleeve with spring in the UV chamber
allowing the sleeve to protrude an equal distance from both
ends of the UV chamber (Figure 3C). FIGURE 3B
g) Wet the o-rings and slide onto each end of the quartz sleeve and
reassemble the gland nuts (hand tight is sufficient).
h) Re-tighten all connections, turn on water and check for leaks.
I) Re-install the UV lamp and lamp connector as per prior
instructions.
j) Plug in ballast and verify the POWER-ON LED is illuminated and
ballast power-up sequence operates.
Note: If the system is put on a temporary by-pass or if it becomes
contaminated after the disinfection system, it will be necessary to

FIGURE 3C
shock the system with household bleach for a full 20 minutes before
resuming the use of the water.

8
UV Sensor Replacement / Cleaning:
The UV sensor is an extremely sensitive and fragile instrument.
Extreme care is required when handling and cleaning. The sensor
window itself is constructed from quartz which is extremely fragile, be
careful you do not chip or break this quartz window. Manufacturer’s
warranty does not cover damage due to neglect or misuse.
1. Mineral deposits and sediment may accumulate on the sensor window decreasing
the UV energy detected. Good maintenance of pre-treatment equipment will
reduce the accumulation of residues. If the system indicates that the UV intensity
is low, one cause may be a stained quartz sleeve and/or sensor window
(Figure 4A). If necessary, remove the sensor assembly and proceed with cleaning
process. Repeat the process as often as necessary to keep the sensor window and
quartz sleeve clean.

2. Before removing the sensor assembly, follow the steps as outlined in the “Quartz
Sleeve Replacement And/Or Cleaning” section. The quartz sleeve should be
cleaned at the same time as the UV sensor. Disconnect the UV sensor from the
Silver “PLUS” (BA-ICE-SM) controller by disconnecting the sensor cable
(Figure 4B). To remove the sensor, grasp the stainless portion of the sensor and
rotate counter-clockwise (Figure 4C) until the sensor is free of the threaded
sensor port.

3. Once the sensor is free from the reactor chamber, clean the quartz window with
a commercial scale remover (CLR or Lime-A-Way) and a lint free cotton swab
(Figure 4D). Follow all manufacturer’s instructions regarding the cleaning fluid
used. Do not use an abrasive cleaner on the sensor window. Scratching of the
sensor window will void any manufacturer’s warranty on this item.

4. Carefully reassemble the sensor assembly into the sensor boss by first inserting
the sensor o-ring (Figure 4E) and then the sensor itself. Screw the sensor into the
boss and tighten to achieve a water-tight seal. DO NOT OVER TIGHTEN. Attach
the sensor cable to the Controller and return to service (Figure 4F).

FIGURE 4A FIGURE 4B FIGURE 4C

FIGURE 4D FIGURE 4E FIGURE 4F

9
 OPERATION:
Basic Systems incorporating BA-ICE-S controller:

1. Lamp life remaining (days):

The controller tracks the number of days of operation of the lamp and the
controller. The default screen will display the total lamp life remaining (in days).
The controller will count down the number of days remaining until the lamp
requires changing (365 days to 1 day). At “0” days, the controller will display
on the display and supply an intermittent audible chirp (1 second on, 5 seconds
off), indicating the need to change the lamp.
DEFERRAL - Once the “A3” or end of lamp life message is shown on the LED screen,
the audible alarm can be deferred up to 4 separate times. This can be done by
simply depressing the push-button “RESET” switch, which is located on the left side
of the controller. Each time the reset switch is pressed the controller alarm is
deferred seven days. Once the final 7 day deferral has been reached the alarm can
only be silenced by changing the UV lamp and manually resetting the controller
timer. To do this please follow the step by step instructions below:
1. disconnect power supply from controller
2. remove expired lamp from the reactor chamber
3. install new UV lamp and connect it to lamp connector
4. replace lamp connector
5. hold down the “RESET” switch while reapplying power to the controller
6. 5 second delay will occur until you hear an audible tone & LED
display will read once again
Once you hear the tone, let go of the switch and the counter will be reset. The
delay switch is designed to allow you time to address the alarm while you obtain a
new UV lamp. Even though the alarm on the system can be deferred for a period of
time, it is important to address each and every alarm condition as they are indicating
that there is a potential problem with the system and should be remedied.

2. Total days of operation:

The controller also displays the total running time of the controller. To obtain this
reading, press the push-button SWITCH once. The total running time of the
controller will be numerically displayed in days. This information will remain
displayed for ten seconds and will then revert back to the lamp life remaining
default screen. It should be noted that this value cannot be reset.

3. Lamp failure (blank screen):

When the system recognizes LAMP FAILURE (no current running through the lamp),
the 4-segment display will be blank (no default LAMP LIFE REMAINING screen) and
the system will supply an intermittent audible tone (1 second on, 1 second off).
The system will remain in this state, until this condition is remedied.
10
“PLUS” Systems incorporating BA-ICE-SM controller:

1. UV intensity (%):

The Silver “PLUS” series of products incorporate a UV sensor which detects the
discrete 254 nm wavelength of the UV lamp. This information is relayed to the
Silver “PLUS” controller and is the default display shown in “% UV output”. The
system will display the UV output between 50 to 99 percent. When the system
drops below 50%, a low UV warning is displayed as and alternately flashes
(at 2 second intervals) back to the actual UV level. Eg.
Additionally, the system will supply an intermittent audible tone (2 seconds on, 2
seconds off), during low UV conditions.
Note: UV levels of ...
to Indicates the system is functioning within normal a normal operating range.

Indicates the UV level is still within a safe level, however at this level the
to
system should be examined to determine why the UV level is this low.

Indicates the UV level is nearing the point of unsafe UV intensity, at this level
to the system should be CLOSELY examined to determine why the UV level is
this low.

Indicates the UV level has now reached a level that is unsafe. At this level
the water should not be consumed. The system/water supply should be
< examined to determine the reason for the low UV level of the UV intensity.
At this level, the solenoid output has been activated and if a solenoid is
installed, water will cease to flow.

DEFERRAL - To temporarily defer the audible alarm during a low UV alarm, press the
push-button “RESET” switch and hold for five seconds. This will mute the audible
alarm condition for 12 hours.

This advanced warning system has been installed to provide you

with the optimum protection against microbiological
contamination in your water.
DO NOT DISREGARD THE WARNING SIGNALS.
The best way to ensure optimum UV performance is to have the
water microbiologically tested by a recognized testing agency
on a regular basis.

11
Possible causes for low uv alarm conditions:
i) The UV lamp has perhaps reached a level whereby it can no longer adequately
provide a sufficient level of disinfection due to age (> 9000 hours). The lamp
should be replaced with a new lamp from the manufacturer of the same size and
type.
ii) The quartz sleeve and/or the sensor window have become stained or dirty.
Mineral deposits or sediment in the water that was not detected during the
original water analysis may be the cause for this.
iii) Intermittent voltage drop in the household power supply reducing the lamp
output. The lamp will return to normal when the power is restored to full
voltage. Note: the monitoring system will not operate during power failures.
iv) The quality of the influent water has changed and is no longer within the
acceptable operational range of the UV system. Perform a water analysis to
determine the exact constituents and concentration levels.

2. Lamp life remaining (days):

To obtain this reading, press the push-button SWITCH a single time and follow the
steps as outlined on page 10, regarding the operation of this feature.

3. Total days of operation:

To obtain this reading, press the push-button SWITCH two times in succession and
follow steps as outline on page 10, regarding the operation of this feature.

4. Lamp failure (blank screen):

Please refer to page 10 for explanation of this feature.

Note: On the Silver “PLUS” systems, the audible tone provided for lamp failure is a
continuous alarm, rather than the intermittent (1 second on, 1 seconds off)
condition on the basic Silver systems.

5. Solenoid Output:
Working in conjunction with the UV intensity
monitor, the Silver “PLUS” controller provides a
powered, male IEC, solenoid (line voltage)
connection (note: this is NOT a dry contact). In
addition, this solenoid connection is protected
with a replaceable 2 amp isolated fuse. When the
UV intensity monitor senses that the water is not
adequately being treated and drops to 49% UV
intensity or below , the internal relay is opened
thereby stopping AC power flowing to the
normally closed solenoid valve. The valve will
remain closed (no power) until the UV level rises
above 49%, at which time the solenoid will open,
allowing for water to pass through. To temporarily SOLENOID INSTALLATION
defer the operation of this solenoid output for up
to 12 hours, please refer to the instructions outlined on page 11 of this manual.
NOTE: DURING BYPASS, THE “DO NOT CONSUME THE WATER” tag included
with this manual should be placed in a prominent location and the water should
NOT be consumed until the system has returned to a safe condition.
12
6. 4-20mA output (optional):
For those looking for the capability to transmit the UV intensity data to a remote
location via a 4-20 mA signal, an optional “Y” cable is available from your dealer
(Figure 5A). Please order PN 260134. This “Y” cable comes with 20 meters (65‘)
of cable for the 4-20 mA signal. To install, first remove the existing sensor cable
from the Silver ”Plus” controller (Figure 5B) and affix the new “Y” cable
(Figure 5C). Next, attach the “male” end of the existing sensor cable to the
“female” end of the new “Y” cable. Appropriately attach the 4-20 mA cable to
the applicable equipment and ensure all connections are hand-tight.

to 4-20mA outlet

FIGURE 5A

FIGURE 5B FIGURE 5C

13
TROUBLESHOOTING:

TROUBLESHOOTING GUIDE
Symptom Possible Causes Solutions
• replace filter cartridge with appropriate 5
• sediment pre-filter micron cartridge
clogged Note: check source water supply as
Pressure Drop fluctuations may occur in source pressure
• flow regulator will result in pressure drop
• flow regulator
when approaching full flow
• clean sleeve with scale cleaner and
• Quartz sleeve is
eliminate source of staining problem
stained or dirty
(ie. soften hard water)
• have source water tested to ensure that
• change in feedwater
water quality is still within allowable limits for
quality
this system
• it is imperative that effluent water stream be
High Bacteria shocked with chlorine (bleach) before water
• contamination in water
Counts leaves UV system - disinfection system must
lines after UV system
have a bacterial free distribution system to
work effectively
• have source water tested for turbidity - may
• possible break-through need stepped filtration in order to catch all
of sediment through sediment entering water system (20 micron
pre-filter filter followed by a 5 micron filter followed by
UV system)

Heated Product • common problem • run water until it return to ambient

caused by infrequent
Water temperature
use of water
Water Appears • caused by air in the
• run water until air is purged
Milky water lines
• problem with o-ring • ensure o-ring is in place, check for cuts or
seal (on gland nut abrasions, clean o-ring, moisten with water
and/or UV sensor) and re-install, replace if necessary (OR-212)
• condensation on
Unit Leaking reactor chamber • check location of disinfection system and
Water caused by excessive control humidity
humidity & cold water
• inadequate inlet/outlet • check thread connections, reseal with Teflon®
port connections tape and re-tighten

• ensure system has been installed on its own

System Shutting circuit, as other equipment may be drawing
• interrupted power
Down power away from UV (ie. pump or fridge)
supply
Intermittently • UV system should not be installed on a circuit
which is incorporated into a light switch
• loose connection • disconnect lamp from connector and
between lamp and reconnect, ensuring that a tight fit is
connector accomplished
Lamp Failure
Alarm on - New • moisture build up in
connector may keep
Lamp lamp and connector
• eliminate chance of any moisture getting to
the connector and/or lamp pins
form making a solid
connection

14
 DISPLAY FAULT MODES
• lamp life expired - countdown is at “0” days
LED display reads
• press reset button for a deferred alarm, replace UV
“A3” lamp

• controller is in lamp failure mode

• power system down, allowing it to reset itself; apply
power in order to confirm that the controller is able to
LED display is blank
power lamp
• check to see if there is sufficient power to the UV
system

• test water supply to see if water quality meets

Low UV level
recommended parameter limits
displayed on screen • clean quartz sleeve and sensor eye

• low UV alarm deferral has been activated

• UV level has dropped below 50% and the audible
LED flashing “A2” and
alarm has been muted by pressing the reset switch and
then back to UV level holding it for 5 seconds
• this audible alarm deferral will only last 12 hours

SILVER SERIES DOSE FLOW CHART:

15
 SPECIFICATIONS SILVER “BASIC”:
MODEL SQ-PA S1Q-PA S2Q-PA S5Q-PA S8Q-PA S12Q-PA
US Public 7.5 lpm 12.3 lpm 15 lpm 41.6 lpm 75.7 lpm 110 lpm
Health (2 gpm) (3.3 gpm) (4 gpm) (11 gpm) (20 gpm) (29 gpm)
16 mJ/cm2 (0.5 m3/Hr.) (0.7 m3/Hr.) (0.9 m3/Hr.) (2.5 m3/Hr.) (4.5 m3/Hr.) (6.6 m3/Hr.)
Flow Rate1

5.7 lpm 7.5 lpm 11 lpm 22.7 lpm 37.9 lpm 57 lpm
R-Can Standard (1.5 gpm) (2 gpm) (3 gpm) (6 gpm) (10 gpm) (15 gpm)
30 mJ/cm2
(0.3 m /Hr.) (0.5 m3/Hr.) (0.7 m3/Hr.) (1.4 m3/Hr.) (2.3 m3/Hr.) (3.4 m3/Hr.)
3

2 lpm 5.5 lpm 7.5 lpm 17 lpm 29.3 lpm 42 lpm

NSF/EPA (0.5 gpm) (1.5 gpm) (2 gpm) (4.5 gpm) (7.8 gpm) (11 gpm)
40 mJ/cm2
(0.1 m3/Hr.) (0.3 m3/Hr.) (0.5 m3/Hr.) (1.0 m3/Hr.) (1.8 m3/Hr.) (2.5 m3/Hr.)
30.5 cm 38.1 cm 43.2 cm 56 cm 90 cm 94 cm
Length
(12”) (15”) (17”) (22”) (35”) (37”)
Dimensions

5.2 cm 6.5 cm 6.5 cm 6.5 cm 6.5 cm 8.9 cm

Width
(2”) (2.5”) (2.5”) (2.5”) (2.5”) (3.5”)
5.2 cm 6.5 cm 6.5 cm 6.5 cm 6.5 cm 8.9 cm
Height
(2”) (2.5”) (2.5”) (2.5”) (2.5”) (3.5”)
5.2 cm 6.5 cm 6.5 cm 6.5 cm 6.5 cm 8.9 cm
Diameter
(2 ”) (2.5”) (2.5”) (2.5”) (2.5”) (3.5”)
Combo
Inlet/Outlet 1/4“ 1/4“ 1/2“ 3/4“ 3/4“
3/4“ FNPT/
Port Size MNPT MNPT MNPT MNPT MNPT 1“MNPT
2.3 kg 2.3 kg 2.7 kg 3.2 kg 4.5 kg 5.4 kg
Shipping Weight
(5 lbs.) (5 lbs.) (6 lbs.) (7 lbs.) (10 lbs.) (12 lbs.)
100-240V./ 100-240V./ 100-240V./ 100-240V./ 100-240V./ 100-240V./
Voltage2
Electrical

50-60Hz2 50-60Hz2 50-60Hz2 50-60Hz2 50-60Hz 50-60Hz

Power
15 W 19 W 22 W 30 W 46 W 48 W
Consumption
Lamp Watts 10 W 14 W 17 W 25 W 37 W 39 W
Maximum 8.62 bar 8.62 bar 8.62 bar 8.62 bar 8.62 bar 8.62 bar
Operating Pressure (125 psi) (125 psi) (125 psi) (125 psi) (125 psi) (125 psi)
Ambient Water 2-40˚C 2-40˚C 2-40˚C 2-40˚C 2-40˚C 2-40˚C
Temperature (36-104˚F) (36-104˚F) (36-104˚F) (36-104˚F) (36-104˚F) (36-104˚F)
Lamp Type Sterilume™-EX (standard-output)
Visual “Power-On” Yes Yes Yes Yes Yes Yes
Audible Lamp Failure Yes Yes Yes Yes Yes Yes
Lamp Replacement
Yes Yes Yes Yes Yes Yes
Reminder
Visual Lamp Life
Yes Yes Yes Yes Yes Yes
Remaining
Total Running Time Yes Yes Yes Yes Yes Yes
254nm UV Monitor No No No No No No
Powered Solenoid
No No No No No No
Output
4-20 mA Output No No No No No No

Chamber Material 3
304 S.S. 3
304 S.S. 3
304 S.S. 3
304 S.S. 3
304 S.S. 3
304 S.S.3
1.
Flow rates stated @ 95% UVT EOL
2.
12VDC available on request
3.
316L stainless steel available on request

16
 SPECIFICATIONS SILVER “PLUS”:
MODEL SSM-14 SSM-17 SSM-24 SSM-37 SSM-39
US Public 12.3 lpm 15 lpm 41.6 lpm 75.7 lpm 110 lpm
Health (3.3 gpm) (4 gpm) (11 gpm) (20 gpm) (29 gpm)
16 mJ/cm2
Flow Rate1

(0.7 m3/Hr.) (0.9 m3/Hr.) (2.5 m3/Hr.) (4.5 m3/Hr.) (6.6 m3/Hr.)
7.5 lpm 11 lpm 22.7 lpm 37.9 lpm 57 lpm
R-Can Standard (2 gpm) (3 gpm) (6 gpm) (10 gpm) (15 gpm)
30 mJ/cm2
(0.5 m3/Hr.) (0.7 m3/Hr.) (1.4 m3/Hr.) (2.3 m3/Hr.) (3.4 m3/Hr.)
5.5 lpm 7.5 lpm 17 lpm 29.3 lpm 42 lpm
NSF/EPA (1.5 gpm) (2 gpm) (4.5 gpm) (7.8 gpm) (11 gpm)
40 mJ/cm2
(0.3 m3/Hr.) (0.5 m3/Hr.) (1.0 m3/Hr.) (1.8 m3/Hr.) (2.5 m3/Hr.)
38.1 cm 43.2 cm 56 cm 90 cm 94 cm
Length
(15”) (17”) (22”) (35”) (37”)
Dimensions

6.5 cm 6.5 cm 6.5 cm 6.5 cm 8.9 cm

Width
(2.5”) (2.5”) (2.5”) (2.5”) (3.5”)
6.5 cm 6.5 cm 6.5 cm 6.5 cm 8.9 cm
Height
(2.5”) (2.5”) (2.5”) (2.5”) (3.5”)
6.5 cm 6.5 cm 6.5 cm 6.5 cm 8.9 cm
Diameter
(2.5”) (2.5”) (2.5”) (2.5”) (3.5”)
Combo
Inlet/Outlet
1/2“ MNPT 1/2“ MNPT 3/4“ MNPT 3/4“ MNPT 3/4“ FNPT/
Port Size 1“MNPT
2.7 kg 3.2 kg 3.6 kg 5.0 kg 5.9 kg
Shipping Weight
(6 lbs.) (7 lbs.) (8 lbs.) (11 lbs.) (13 lbs.)
100-240V./ 100-240V./ 100-240V./ 100-240V./ 100-240V./
Voltage
Electrical

50-60Hz 50-60Hz 50-60Hz 50-60Hz 50-60Hz

Power
19 W 22 W 30 W 46 W 48 W
Consumption
Lamp Watts 14 W 17 W 25 W 37 W 39 W
Maximum 8.62 bar 8.62 bar 8.62 bar 8.62 bar 8.62 bar
Operating Pressure (125 psi) (125 psi) (125 psi) (125 psi) (125 psi)
Ambient Water 2-40˚C 2-40˚C 2-40˚C 2-40˚C 2-40˚C
Temperature (36-104˚F) (36-104˚F) (36-104˚F) (36-104˚F) (36-104˚F)
Lamp Type Sterilume™-EX (standard-output)
Visual “Power-On” Yes Yes Yes Yes Yes
Audible Lamp Failure Yes Yes Yes Yes Yes
Lamp Replacement
Yes Yes Yes Yes Yes
Reminder
Visual Lamp Life
Yes Yes Yes Yes Yes
Remaining
Total Running Time Yes Yes Yes Yes Yes
254nm UV Monitor Yes Yes Yes Yes Yes
Powered Solenoid
Yes Yes Yes Yes Yes
Output
Yes (optional Yes (optional Yes (optional Yes (optional Yes (optional
4-20 mA Output
260134) 260134) 260134) 260134) 260134)
Chamber Material2 304 S.S.2 304 S.S.2 304 S.S.2 304 S.S.2 304 S.S.2

1.
Flow rates stated @ 95% UVT EOL
2.
316L stainless steel available on request

17
 MANUFACTURER’S WARRANTY:
Manufacturer warrants the ultraviolet disinfection system hardware and
electrical systems to be free from defects in material and workmanship for a
period of five (5) years from the date of purchase by the original owner
(consumer) on a pro-rated basis. Manufacturer warrants the ultraviolet
lamps to be free from defects in material and workmanship for a period of
one (1) year and the reactor chamber for a period of seven (7) years. The
warrantor will at its option and expense, either repair or replace such units
subject to the following conditions, exceptions, and exclusions.

CONDITIONS, EXCEPTIONS, AND EXCLUSIONS

The foregoing limited Warranty is subject to the following terms and

conditions:
1. Water passed through the unit must fall within the following parameters:
a) Iron: < 0.3 ppm (0.3 mg/L)
b) Hardness*: < 7 gpg (120 mg/L)
c) Turbidity: < 1 NTU
d) Manganese: < 0.05 ppm (0.05 mg/L)
e) Tannins: < 0.1 ppm (0.1 mg/L)
f) UV Transmittance: > 75% (call factory for recommendations on
applications where UVT < 75%)
* Where total hardness is less than 7 gpg, the UV unit should operate
efficiently provided the quartz sleeve is cleaned periodically. If total
hardness is over 7 gpg, the water should be [Link] will be
void, if the proper steps are not taken to ensure that these impurities
are not present.
2. This limited Warranty shall not apply to any unit which has been
repaired or altered by anyone other than the Warrantor or by a person
authorized by the Warrantor, nor to any units which have been subject
to misuse, neglect, or accident.
3. This limited Warranty runs exclusively to the original Consumer and with
respect to the original installation only.
4. WARRANTOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES.
5. This limited Warranty excludes the cost of labour in removing any
defective unit or installing any replacement unit. This limited
Warranty applies only to a unit when returned to the Warrantor at the
owner’s expense and in accordance with shipping instructions
received from the Warrantor.

18
 IMPORTANT NOTICE
This card must be returned within (10) days of purchase to register your warranty.
PLEASE PRINT Thank you.
Model No._________________________
(Must Specify)
Your Name:______________________________________E-mail Address: ____________________________DATE OF PURCHASE: Mo. _________Yr. _____
Address: _________________________________________________________________________________________________________________________
Street City Prov./State & Postal Code/Zip
Telephone Number: (______) ________________________________________________________________________________________________________
Dealer’s Name: ____________________________________________________________________________________________________________________
Dealer’s Address: __________________________________________________________________________________________________________________
Street City Prov./State & Postal Code/Zip
425 Clair Road West
1. Where is this unit to be used?
A ❏ Apartment B ❏ Home C ❏ Farm D ❏ Motel/Hotel E ❏ Cottage F ❏ Boat Guelph, ON N1L 1R1
G ❏ Condo H ❏ Business I ❏ Trailer/Mobile J ❏ Restaurant K ❏ Coffee Service L ❏ Institutional Kitchen
M ❏ Vending Machine N ❏ Convenience Store O ❏ Other (specify) ___________________________________________________________________________
Canada
2. What type of store was this unit purchased?
A ❏ Plumbing B ❏ Hardware C ❏ Farm D ❏ Water Treatment E ❏ Lumber/Home Centre F ❏ Department Store
t. 519.763.1032
G ❏ RV Sales H ❏ Food Service Sales I ❏ Vending Supply J ❏ Other (specify)______________________________________________________ t.f. 1.800.265.7246
3. What attracted your attention to this unit?
A ❏ Store Display B ❏ Newspaper Ad C ❏ Magazine Ad D ❏ Catalogue E ❏ Plumber’s Recommendation f. 519.763.5069
F ❏ Friend’s Recommendation G ❏ Yellow Pages H ❏ Other (specify)______________________________________________________
4. Equipment installed primarily to treat?
e. water@[Link]
A ❏ Dirt B ❏ Rust C ❏ Algae D ❏ Chlorine Taste or Odour E ❏ Sulphur Taste or Odour F ❏ Iron i. [Link]
G ❏ Hard Water/Scale H ❏ Corrosion I ❏ Chemicals J ❏ Microbiological K ❏ Pool/Spa Treatment L ❏ Other (specify)______
Contaminants
5. Filtered water needed primarily
A ❏ Drinking B ❏ Beverages C ❏ Cooking D ❏ Laundry E ❏ Health or Medical Reasons
F ❏ Shower/Bath G ❏ Toilet H ❏ Ice Machine I ❏ Coffee J ❏ Post Mix
K ❏ Vending Machine L ❏ Humidifier M ❏ Other (specify) ___________________________________________________________________________
6. What is your water source?
A ❏ Public B ❏ Community Well C ❏ Your Own Well D ❏ Lake/River E ❏ Cistern F ❏ Other (specify) ______________
7. Do you have any other water treatment products? (specify) __________________________________________________________________________________________
8. Who installed your unit?
A ❏ Yourself B ❏ Plumber C ❏ Other
9. Unit purchase price __________ Installation cost __________
10. Do you have, or use, bottled water? A ❏ Yes B ❏ No
serial number required for warranty
11. Was this unit purchased to replace bottled water? A ❏ Yes B ❏ No
 Place
Stamp
Here

DO NOT CONSUME
THE WATER
The system has been placed R-Can Environmental Inc
on by-pass and as a result Warranty Department
P.O. BOX 1719
the water in this distribution GUELPH, ONTARIO
system should not be N1H 6Z9
consumed until the system
has been fully sanitized and
returned to service. Please
refer to the Installation
Manual for complete
disinfection procedure.