GOVERNMENTOFINDIA
MINISTRY OF AYUSH
CITIZEN’SCHARTER
1. INTRODUCTION
The Department of Indian Systems of Medicine and Homoeopathy (ISM&H) was
established in the Ministry of Health and Family Welfare in 1995. It was rechristened as
Department of Ayurveda, Yoga and Naturopathy, Unani, Siddha and Homoeopathy with
acronym AYUSH in 2003. In keeping with the policy of the government to lay focused
thrust on the Indian traditional systems of medicine, popularization of AYUSH systems of
healthcare and to make AYUSH the preferred system of medicine and Yoga a world-wide
phenomenon, the Department of AYUSH was granted the status of Ministry on 9th
November 2014. Later, as per the notification No. 1494, published in the Gazette of India
on 13th April 2021, the Ministry of AYUSH (Ayurveda, Yoga & Naturopathy, Unani,
Siddha and Homoeopathy), was renamed as the Ministry of Ayush (Ayush Mantralaya).
The Ministry of Ayush is responsible for policy formulation, development and
implementation of programmes for the growth, development and propagation of Ayurveda,
Yoga & Naturopathy, Unani, Siddha, Sowa Rigpa and Homoeopathy (Ayush) systems of
healthcare. Providing Ayush health care services, clinical practices, encouragement to
scientific research and education, laying down pharmacopoeia standards to ensure quality
drugs, evolving good laboratory practices, following good manufacturing practices,
regulating education standards, supplementing the efforts of state governments in setting
up Ayush in allopathic hospitals and Ayush units in Primary Health Centers (PHCs) and
Community Health Centers (CHCs) and Ayush wings in district allopathic hospitals,
upgradation of Ayush hospitals and dispensaries, creating awareness through organization
of activities through information, education and communication measures, enhancement of
the production of medicinal plants, international cooperation in the areas of Ayush are just
some of the ways in which the Ministry is helping in the growth and wider reach of Indian
systems of medicine and homoeopathy.
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2. MISSIONOFTHE MINISTRY
Mission
The Ministry has identified its Mission in terms of seven broad thematic areas of Ayush
activities. The thematic areas are as follows:
I. Effective Human Resource Development in field of Ayush
II. Provision of Quality Ayush Services
III. Information, Education and Communication
IV. Quality Research in Ayush Sector
V. Growth of the Medicinal Plants Sector
VI. Drug Administration
VII. International Exchange Programme/Seminars/Workshops in Ayush sector
3. INDEXOFSERVICES
I. Conservation,DevelopmentandSustainableManagementofMedicinalPlants
II. AyurswasthyaYojna
III. AyurgyanYojna
IV. Scheme for Promotion of Information, Education and Communication (IEC)
in Ayush
V. Central Sector Scheme for Promotion of International Co-operation in Ayush
VI. Champion Services Sector Scheme for ‘Medical Value Travel’
VII. Ayush GunavattaEvumUttapadanSamvardhanYojana (AOGUSY)
VIII. National Ayush Mission (NAM)
IX. Second appeal related with permission of Ayush colleges
4. CITIZENSUPPORTSERVICES
Further details of citizen specific services in Ayush Sector can be obtained from the
official website of Ministry of Ayush under Schemes section. [Link]
2
5. SERVICEDELIVERYSTANDARDSANDTIMELINES
S. Nature of service Indicative Detailsof Concerned Officer Remarks
No. providedtothecitize timelines
ns (indays) Name e-mailid Telephone
&De /MobileNu
signation mber
1 Conservation,DevelopmentandSustainableManagementofMedicinalPlants
1.1 Providing financial Indicative timeline
Chief Executive Officer
info-nmpb@[Link]
assistance according 120 days is from the date of
(CEO), NMPB
to the Scheme
011-23721821
011-23721822
receipt of complete
Guidelines.
proposal.
2 AyurswasthyaYojna
2.1 Providing financial [Link]@[Link] Indicative timeline
assistance to 120 days is from the date of
Director-Schemes
eligible
011-24651793
receipt of complete
Organizations/Instit
proposal.
utes according to
the provisions of
Scheme Guidelines.
3 AYURGYAN Scheme [Research and Innovation in AYUSH component (erstwhile EMR
Scheme) of Ayurgyan scheme and CME component of Ayurgyan scheme
3.1 Providing Grant-In Indicative timeline
–aid in accordance 120 days is from the date of
[Link]@[Link]
with the scheme receipt of complete
Director-Schemes
guidelines. proposal.
011-24651793
3
4 Scheme for Promotion of Information, Education and Communication
(IEC) in Ayush
4.1 Organization of Indicative timeline
both National Level 90 days
is from the date of
Arogya Fairs and
iec-ayush@[Link]
Director, IEC
011-24651658
State Level Arogya receipt of complete
Fairs, Ayurveda
proposal.
Parvand Yoga Fest/
Utsav
4.2 Providing Indicative timeline
incentives to Ayush 90 days
is from the date of
Industry to
participate in receipt of complete
iec-ayush@[Link]
Director, IEC
011-24651658
National Level
proposal.
Arogya Fairs and
State Level
ArogyaFairs,
Ayurveda Parv and
Yoga Fest/Utsav
4.3 Participation in Indicative timeline
Health Fairs/ 90 days
is from the date of
Melas/
iec-ayush@[Link]
Director, IEC
011-24651658
Exhibitionsfocused receipt of complete
on Ayush System
proposal.
4
4.4 Providing financial Indicative timeline
assistance for 90 days
is from the date of
organizing
iec-ayush@[Link]
Director, IEC
011-24651658
Seminars, receipt of complete
Webinars,
proposal.
Conferences,
Symposiums,
Workshop,
meeting, etc. on
Ayush Systems
5 Central Sector Scheme for Promotion of International Co-operation in Ayush
5.1 Financial Indicative timeline
Assistance for the 60 Days
(Research Officer Ayurveda)
is from the date of
Presentation of
Ayush-related receipt of complete
Dr. Kapil Sharma
ic-ayush@[Link]
scientific research
011-24651960
proposal.
papers in
international
Conferences,
Workshops,
Seminars etc.
5.2 Incentives to Ayush Indicative timeline
Drug 60 Days
(Research Officer Ayurveda)
is from the date of
Manufacturers,
entrepreneurs, receipt of complete
Dr. Kapil Sharma
ic-ayush@[Link]
011-24651960
Ayush Institutions,
proposal.
etc. for
participation in
international
exhibitions, trade
fairs, road shows
etc.
5
5.3 Incentives to Ayush Indicative timeline
(Research Officer Ayurveda)
drug manufacturers 60 Days
is from the date of
for market
Dr. Kapil Sharma
authorization/ receipt of complete
ic-ayush@[Link]
011-24651960
registration of
proposal.
Ayush products
with international
regulatory agencies
etc.
5.4 Financial assistance Indicative timeline
for the organization 60 Days
is from the date of
(Research Officer Ayurveda)
of International
conferences/ receipt of complete
Dr. Kapil Sharma
workshops/
ic-ayush@[Link]
011-24651960
proposal.
seminars etc. in
India on Ayush
Systems by State
Governments/
Eminent
Institutions,
organizations etc.
6 Champion Services Sector Scheme for ‘Medical Value Travel’
6.1 Providing financial Indicative timeline
assistance as per 120 days
is from the date of
the scheme
guidelines receipt of complete
vikramsingh-cea@[Link]
proposal.
Sh. Vikram Singh
011-24656863
Director
6
7 Ayush GunavattaEvumUttapadanSamvardhanYojana (AOGUSY)
7.1 Providing Grant-in- Indicative timeline
Aid in accordance 180 days
is from the date of
with the scheme
Sh. Madan Lal Meena, Under Secretary
guidelines receipt of complete
proposal subject to
madanlal.meena30@[Link]
the approval of
011-24651956
competent authority
and availability of
funds
8 National Ayush Mission (NAM)
8.1 Promotion and 90 days
As per National
Development of
Ayush Ayush Mission
Guidelines
Smt. Mamta Yadav, Under Secretary
[Link]@[Link]
011-24651983
7
9 Matters related to Second Appeals of permission of ASU&SR and Homoeopathy Colleges
9.1 Processing of 2nd As per provision 9
appeal related to NA (6) of
ASU&SR and
NCISM/NCH Act
Director-Education Policy Division
Homoeopathy
Colleges under the 2020, the appeals
[Link]@[Link]
NCISM/NCH Act with respect to the
2020.
011-24651793
establishment of
new colleges/
institutions are to
be dealt with by
Commission (1st
appeal) and Central
Government (2nd
appeal).
9.2 AACCC UG & PG 75-90 days AACCC-UG & PG
e-Counseling for
online counseling
admission to All
India Quota (AIQ)- services are
Director-Education Policy Division
Undergraduate exclusively for the
(UG) and
[Link]@[Link]
AYUSH- UG & PG
Postgraduate (PG)
aspirants seeking
011-24651793
seats of Ayurveda,
Siddha, Unani & admission to the
Homoeopathy
AIQ-UG & PG
(ASU&H) courses
under Govt./ Govt. seats under
Aided/ Central ASU&H institutes.
University/
National Institutes
/ Deemed
Universities
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6. GENERALOBLIGATIONSOFAPPLICANTS
Allapplicantsarerequiredtosubmittheirapplicationsforvariousserviceswithcorrectinformationa
nd valid and genuine supportingdocuments.
7. GRIEVANCEREDRESSAL
Any Grievance or complaint arising out of any non-compliance of service standards failure
indelivery of service may be logged online at Central Public Grievance Redress and
Monitoring System(CPGRAMS) [Link] or may be given in writing to the Public
Grievances Nodal Officer, MinistryofAyush, ‘AyushBhawan’, ‘B’Block,
GPOComplex,INA,New Delhi– 110023.
8. FEEDBACK/SUGGESTIONS
Feedback and suggestions can be given by writing to the Public Grievances Nodal
Officer,MinistryofAyush,‘AyushBhawan’, ‘B’Block,GPOComplex,INA,NewDelhi–110023.
9. MONTH/YEARFORTHE NEXT REVIEWOFTHE CHARTER
ThisCharterisupdatedinJuly, [Link] isintendedtoreviewtheCharterinJuly,2024.
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Annexure
Various organizations working under Ministry of Ayush
[Link]. Organization Website
A. STATUTORY REGULATORY BODIES
1. National Commission for Indian System of Medicine (NCISM) [Link]
2. National Commission for Homoeopathy (NCH) [Link]
B. SUB-ORDINATE OFFICE
1. Pharmacopoeia Commission for Indian Medicine & Homoeopathy (PCIM&H) [Link]
C. APEX RESEARCH INSTITUTES
1. Central Council for Research in Ayurvedic Sciences (CCRAS) [Link]
2. Central Council for Research in Yoga and Naturopathy (CCRYN) [Link]
3. Central Council for Research in Unani Medicine (CCRUM) [Link]
4. Central Council for Research in Siddha (CCRS) [Link]
5. Central Council for Research in Homoeopathy (CCRH) [Link]
D. APEX NATIONAL INSTITUTES
1. Institute of Teaching and Research in Ayurveda, (I.T.R.A.), Jamnagar (Gujarat) [Link]
2. All India Institute of Ayurveda (AIIA), GautamPuri, Sarita Vihar New Delhi [Link]
3. National Institute of Ayurveda (NIA), Jaipur (Rajasthan) [Link]
4. North Eastern Institute of Ayurveda and Homoeopathy (NEIAH), Meghalaya [Link]
5. North Eastern Institute of Ayurveda and Folk Medicine Research (NEIAFMR) [Link]
Pasighat, Arunachal Pradesh
6. Rashtriya Ayurved Vidyapeeth (RAV), New Delhi [Link]
7. Morarji Desai National Institute of Yoga (MDNIY), New Delhi [Link]
8. National Institute of Naturopathy (NIN), Pune (Maharashtra) [Link]
9. National Institute of Unani Medicine (NIUM), Bangalore (Karnataka) [Link]
10. National Institute of Siddha (NIS), Chennai (Tamil Nadu) [Link]
11. National Institute of Sowa Rigpa (NISR), Leh, Ladakh [Link]
12. National Institute of Homoeopathy(NIH), Kolkata (West Bengal) [Link]
E. PUBLIC SECTOR UNDERTAKING
1. Indian Medicine Pharmaceuticals Limited (IMPCL), Mohan [Link]
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