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Communication Skills Assessment Guide

The document outlines a communication skills assessment consisting of multiple questions. It covers definitions, processes, barriers, and principles of communication, as well as considerations for choosing communication mediums and objectives of effective communication. Additionally, it includes specific tasks related to written and oral communication skills.

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Kirui Charles
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50 views1 page

Communication Skills Assessment Guide

The document outlines a communication skills assessment consisting of multiple questions. It covers definitions, processes, barriers, and principles of communication, as well as considerations for choosing communication mediums and objectives of effective communication. Additionally, it includes specific tasks related to written and oral communication skills.

Uploaded by

Kirui Charles
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

SECTION B: COMMUNICATION SKILLS (30 marks)

Answer Question 6 (compulsory) and ONE other question in this section

6.

a) Define communication (3 marks)


b) With the help of a diagram describe the process of communication (8 marks)
c) Identify five barriers to communication and how to overcome them (5 marks)
d) Distinguish between message encoding and decoding in relation to the process of
communication (4 marks)

7.

a) State four considerations that a person should make when choosing a medium of
communication (4 marks)
b) Outline four objectives that the management of an organization may seek to achieve
through downward communication. (4 marks)
c) Give two objectives of effective communication (2 marks)

8.

a) Explain the way in which each of the following principles may be achieved in written
communication.
i. Coherence. (4 marks)
ii. Conciseness
b) Outline four qualities of an effective oral communicator (4 marks)

Define grapevine (2 marks)

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