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Essential Vocabulary for Business Meetings

The meeting began with introductions and an overview of the agenda. They discussed improving sales, specifically looking at ways to boost rural sales. Members debated whether rural customers received enough attention and support from the company. It was suggested that rural sales teams be given more customer database information to better serve those clients. Due to time constraints, further discussion on generating new rural sales ideas was tabled until another meeting. In closing, the discussion points around valuing rural customers and providing sales teams more resources were summarized.

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Kate Kater
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0% found this document useful (0 votes)
83 views4 pages

Essential Vocabulary for Business Meetings

The meeting began with introductions and an overview of the agenda. They discussed improving sales, specifically looking at ways to boost rural sales. Members debated whether rural customers received enough attention and support from the company. It was suggested that rural sales teams be given more customer database information to better serve those clients. Due to time constraints, further discussion on generating new rural sales ideas was tabled until another meeting. In closing, the discussion points around valuing rural customers and providing sales teams more resources were summarized.

Uploaded by

Kate Kater
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Business Meetings

*Activity #1: Match the vocabulary with its definition

1. Absent ( ) A. To close a meeting


2. To Accomplish ( ) B. To assign roles or tasks to certain people
3. To Address ( ) C. To deal with; speak about
4. To Adjourn ( ) D. Not present
5. Agenda ( ) E. Thinking to gather ideas
6. To Allocate ( ) F. List of objectives to cover in a meeting
7. Brainstorm ( ) G. To succeed in doing something
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8. To Collaborate ( ) A. To begin
9. To Commence ( ) B. Private; not to be shared
10. To Comment ( ) C. To assign
11. Confidential ( ) D. To work together as a pair or group
12. Deadline ( ) E. To make something happen; follow through
13. To Designate ( ) F. To express one’s opinion or thoughts
14. To Implement ( ) G. Due date for completion
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15. Mandatory ( ) A. Goals to accomplish
16. Minutes ( ) B. On time; not late
17. Objectives ( ) C. Required
18. Punctual ( ) D. To finish
19. To Recommend ( ) E. Raised hands to express an opinion in a vote
20. Show of hands ( ) F. Plan to make something work
21. Strategy ( ) G. A written record or everything said at a meeting
22. To Wrap up ( ) H. To suggest

*Activity #2: The phrases below are helpful phrases that you may use. Read the phrases
and add some of your own ideas.
*Opening the meeting:
1. Good morning/afternoon everyone.
2. If we are all here, let’s begin.
3. ____________________________________________________________________________
*Welcoming and introducing participants:
1. Please join me in welcoming (name of participant)
2. It’s a pleasure to welcome (name of participant)
3. I’d like to introduce (name of participant)
4. ____________________________________________________________________________
* Stating the principal objectives of a meeting:
1. We’re here today to…
2. Our aim is to…
3. I’ve called this meeting in order to…
4. ____________________________________________________________________________

Page 1 of 4
*Giving apologies for someone who is absent:
1. I’m afraid (name of participant) can’t be with us today. He/She is…
2. (name of participant) would like to apologize for being absent.
3. ____________________________________________________________________________
*Reading the minutes of the last meeting:
1. First, let’s go over the report from the last meeting which was held on (date).
2. Here are the minutes from our last meeting.
3. ____________________________________________________________________________
*Dealing with recent developments:
1. Jack, could you tell us how the XYZ project is progressing?
2. Jack, how is the XYZ project coming along?
3. Has everyone received a copy of the report on current marketing trends?
4. ____________________________________________________________________________
*Moving forward:
1. So, if there is nothing else we need to discuss, let’s move on.
2. Shall we get down to business?
3. Is there any other business we need to discuss before we begin this meeting?
4. ____________________________________________________________________________
*Introducing the agenda:
1. Have you all received a copy of the agenda?
2. There are three items on the agenda. First…
3. If you don’t mind, I’d like to go in order.
4. If you don’t mind, I’d like to skip item one and move on to item two.
5. ____________________________________________________________________________
*Agreeing on the ground rules for the meeting (contributions, timing, decision-making, etc.)
1. We will hear a short report on each point, followed by a discussion.
2. The meeting is due to finish at…
3. We’ll have to keep each item to ten minutes. Otherwise, we’ll never get through.
4. ____________________________________________________________________________

*Allocating roles:
1. (name of participant) has agreed to take the minutes.
2. (name of participant) has kindly agreed to give us a report on this matter.
3. (name of participant) will lead point one. (name of participant) will lead point two…
4. ____________________________________________________________________________
*Introducing the first item on the agenda:
1. So, let’s start with…
2. Shall we start with…
3. So, the first item on the agenda is…
4. Pete, would you like to start.
5. ____________________________________________________________________________
*Closing an item:

Page 2 of 4
1. Shall we finish this topic and move on?
2. If nobody has anything else to add, we can continue.
3. ____________________________________________________________________________
*Next item:
1. Let’s move onto the next item.
2. The next topic on the agenda is…
3. ____________________________________________________________________________
*Giving control to the next participant:
1. I’d like to let Mark, who is going to lead the next topic, speak.
2. Right, Megan, over to you.
3. ____________________________________________________________________________
*Summarizing:
1. Before we close, let me just summarize the main points.
2. To sum it up…
3. In brief…
4. ____________________________________________________________________________
*Finishing up:
1. Right, it looks as though we’ve covered the main items.
2. Is there any other business we need to talk about?
3. ____________________________________________________________________________
*Suggesting and agreeing on a time, date, place, etc. for the next meeting:
1. Can we schedule the next meeting, please?
2. So, the next meeting will be on (date).
3. ____________________________________________________________________________

*Thanking participants for attending:


1. Thank you all for attending.
2. ____________________________________________________________________________
*Closing the meeting:
1. The meeting is now adjourned.
2. ____________________________________________________________________________

*Activity #3: Read the following meeting dialogue

Meeting Chairman: If we are all here, let's get started. First of all, I'd like you to please join me
in welcoming Jack Peterson, our Southwest Area Sales Vice President.
Jack Peterson: Thank you for having me, I look forward to today's meeting.
Margaret Simmons: May I also introduce my assistant, Bob Hamp.
Meeting Chairman: Welcome Bob. I'm afraid our national sales director, Anne Trusting, can't
be with us today. She is in Tokyo at the moment. Ok, we’re here today to discuss ways of
improving sales. First, let's go over the report from the last meeting. Tom?

Page 3 of 4
Tom Robbins: Thank you Mark. Let me just summarize the main points. We began the meeting
by approving the changes in our sales reporting system. After briefly revising the changes that
will take place, we did a brainstorming session concerning customer support improvements.
Meeting Chairman: Thank you Tom. So, if there is nothing else we need to discuss, let's move
on to today's agenda. Have you all received a copy of today's agenda? If you don't mind, I'd like
to skip item 1 and move on to item 2: Sales improvement in rural market areas. Jack has kindly
agreed to give us a report on this matter. Jack?
Jack Peterson: Before I begin the report, I'd like to get some ideas from you all. How do you
feel about rural sales in our sales districts?
John Ruting: In my opinion, we have been focusing too much on rural customers and their
needs.
Alice Linnes: I'm afraid I can't agree with you. I think rural customers want to feel as important
as our customers living in cities. I suggest we give our rural sales teams more help.
John Ruting: I don't quite follow you. What exactly do you mean?
Alice Linnes: Well, we provide our city sales staff with database information on all of our larger
clients. We should be providing the same sort of knowledge on our rural customers.
Jack Peterson: Would you like to add anything, Jennifer?
Jennifer Miles: I must admit I never thought about that before. I have to agree with Alice.
John Ruting: I suggest we break up into groups and discuss some ideas.
Meeting Chairman: Unfortunately, we're running short of time. We'll have to leave that to
another time.
Jack Peterson: Before we close, let me just summarize the main points: 1. Rural customers need
special help to feel more valued. 2. Our sales teams need more accurate information on our
customers. 3. A survey will be completed to collect data on spending habits in these areas. 4. The
results of this survey will be delivered to our sales teams
Meeting Chairman: Thank you very much Jack. Right, it looks as though we've covered the
main items. Is there any other business?
Donald Peters: Can we schedule the next meeting, please?
Meeting Chairman: Good idea Donald. How does Friday in two weeks sound to everyone?
Let's meet at the same time, 9 o'clock. Is that OK with everyone?

*Activity #4: Speaking


Have a conversation with your teacher… How often do you have meetings? Do you participate?
Are your meetings in English? What makes meetings difficult? How can you participate more?

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Common questions

Powered by AI

Efficient agenda management, such as having clear objectives and the flexibility to adjust items as necessary, ensures that meetings stay focused and productive. For example, in the meeting summarized in Source 3, the decision to skip agenda item 1 and move directly to item 2 allowed the participants to devote more time to critical issues such as sales improvements in rural markets . This kind of strategic control helps prevent time wastage and aligns discussions with the meeting's ultimate goals.

Allocating roles in meetings clarifies responsibilities and ensures that discussions are organized and objectives are met efficiently. For instance, designating Jack Peterson to present a report on rural market areas focused the meeting on a crucial topic . Similarly, specifying individuals to take minutes or produce reports helps document the meeting's outcomes and action items, facilitating follow-up and accountability .

Addressing recent developments ensures that current projects and issues are aligned with long-term business goals. By discussing updates such as project progress or recent trends, participants can make informed decisions that steer the company toward its strategic objectives. For instance, asking about the progress of the XYZ project allows the team to assess alignment with long-term goals and adjust plans accordingly . This proactive approach ensures continuous alignment and adaptation, crucial for achieving sustainable growth.

One strategy is to equip rural sales teams with database information similar to what is provided to city sales staff, as suggested by Alice Linnes, which can make rural customers feel valued and help sales teams address their specific needs . Additionally, conducting surveys to understand rural customers' spending habits can provide insights that enhance targeted sales strategies . These methods are likely to foster a sense of inclusion and importance among rural sales teams and customers, potentially leading to improved sales performance in these areas.

Offering apologies for absent participants upholds a professional and considerate meeting environment, acknowledging the contributions of those who couldn't attend while maintaining transparency among attendees. It prevents misinformation about potential delays or decision-making gaps, as seen in the meeting where apologies were extended for the absence of Anne Trusting . This ensures that present participants are aware of and can plan around the absence, maintaining focus on achieving the meeting's objectives without unnecessary speculation.

Setting clear ground rules, such as specifying the duration for discussing each agenda item, helps in managing time efficiently and ensuring equal contribution opportunities among participants. For example, stipulating a ten-minute limit per item can prevent monopolization of the floor by a few individuals and keep discussions concise . This structured approach encourages a balanced exchange of ideas and ensures that all agenda items are addressed within the available time, enhancing overall meeting productivity.

Follow-up strategies ensure that decisions made during meetings translate into concrete actions. For example, as mentioned, a survey will be conducted to gather data on rural spending habits , which was an outcome from the discussion on improving rural sales. By setting these follow-up tasks and assigning them explicitly during the meeting, it ensures that all participants are aware of their responsibilities and the timeline within which the objectives are expected to be accomplished, leading to successful implementation of the meeting's objectives .

Summarizing serves as a critical tool to reinforce the meeting's main points, ensuring all participants are on the same page before concluding. For instance, Jack Peterson summarized the key points about rural sales needs, which included emphasizing customer value and improving data provision . This not only reinforces what was discussed but also provides clear directives for follow-up actions, ensuring that the meeting's objectives are understood and implemented effectively.

Encouraging open dialogue and brainstorming allows diverse perspectives to be shared, fostering innovative solutions and informed decision-making. As evidenced in the meeting where Jack Peterson encouraged input on rural sales strategies before presenting his report, this approach led to a discussion about enhancing rural customer support and data provision for rural sales teams . Such interactions can reveal hidden issues and collaboratively develop more comprehensive and effective strategies.

Implementing confidentiality in business meetings can be challenging due to the risk of sensitive information being inadvertently disclosed. To mitigate this, establishing clear confidentiality agreements and regularly reminding participants about the importance of privacy can be effective. Using private platforms and restricting access to meeting documentation are also strategies to protect sensitive information. Such measures ensure that only authorized individuals have access to confidential content, thereby reducing risks associated with information leaks.

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