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Concerns on Restaurant Rollout Expansion

Peta emails Carter, the executive chef, about concerns over expanding the rollout of a new program to all dining sections of restaurants. Peta met with Seydou and Carter previously and values their input. Peta is worried the expanded rollout is beyond the original scope and risks negatively impacting customer satisfaction. Peta requests Carter share his biggest rollout expansion concerns to discuss with Omar and Deanna about taking a gradual approach instead.

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0% found this document useful (0 votes)
48 views3 pages

Concerns on Restaurant Rollout Expansion

Peta emails Carter, the executive chef, about concerns over expanding the rollout of a new program to all dining sections of restaurants. Peta met with Seydou and Carter previously and values their input. Peta is worried the expanded rollout is beyond the original scope and risks negatively impacting customer satisfaction. Peta requests Carter share his biggest rollout expansion concerns to discuss with Omar and Deanna about taking a gradual approach instead.

Uploaded by

kariny.vargas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Email #1

From: Peta, Project Manager


To: Seydou, Restaurant Technology Consultant
Subj: Program Expansion Concerns

Good afternoon, Seydou


It was a pleasure to meet with you yesterday and receive your input about an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.
As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all
dining
sections in the Downtown and north locations, but I’m afraid this would be out of scope from
our
original intention. In my experience handling projects like this, an incremental approach
affords
a more limited risk and allows staff to problem-solve with more limited consequences. As you
said in our meeting, a gradual scale-up of kitchen operations will be better equipped to meet
the
demands of our customers
Good afternoon, Seydou
It was a pleasure to meet with you yesterday and receive your input about an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.
As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all
dining
sections in the Downtown and north locations, but I’m afraid this would be out of scope from
our
original intention. In my experience handling projects like this, an incremental approach
affords
a more limited risk and allows staff to problem-solve with more limited consequences. As you
said in our meeting, a gradual scale-up of kitchen operations will be better equipped to meet
the
demands of our customers
Good afternoon, Seydou

It was a pleasure to meet with you yesterday and receive your input about an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.
It was a pleasure to meet with you yesterday and receive your input concerning an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.

As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all
dining sections in the Downtown and North locations, but I’m afraid this would be out of scope
from our original intention. In my experience handling projects like this, an incremental
approach affords a more limited risk and allows staff to problem-solve with more limited
consequences. As you said in our meeting, a gradual scale-up of kitchen operations will be
better equipped to meet the demands of our customers.
At the end of the day, customer satisfaction drives our revenue. I believe you and I share a
similar concern that an expansive rollout will have consequences that will negatively impact
our customer satisfaction. Would you feel comfortable sharing a list of your biggest rollout
expansion concerns with me, so that I may meet with Omar and Deanna to discuss them
further?

Moving forward, I’d like to be able to come to a consensus with our team and ensure buy-in
from both Omar and Deanna that a gradual approach will yield the best results for long-term
revenue growth. I am hoping that by showing a united front, we would be more convincing to
Omar and Deanna to share this mindset.

Best Regards,
Peta
Project Manager

Email #2

From: Peta, Project Manager


To: Carter, Executive Chef
Subj: Program Expansion Concerns

Good afternoon, Seydou


It was a pleasure to meet with you yesterday and receive your input about an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.
As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all
dining
sections in the Downtown and north locations, but I’m afraid this would be out of scope from
our
original intention. In my experience handling projects like this, an incremental approach
affords
a more limited risk and allows staff to problem-solve with more limited consequences. As you
said in our meeting, a gradual scale-up of kitchen operations will be better equipped to meet
the
demands of our customers
Good afternoon, Seydou
It was a pleasure to meet with you yesterday and receive your input about an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.
As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all
dining
sections in the Downtown and north locations, but I’m afraid this would be out of scope from
our
original intention. In my experience handling projects like this, an incremental approach
affords
a more limited risk and allows staff to problem-solve with more limited consequences. As you
said in our meeting, a gradual scale-up of kitchen operations will be better equipped to meet
the
demands of our customers
Dear Carter,

It was a pleasure to meet with you yesterday and receive your input about an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.
It was a pleasure to meet with you yesterday and receive your input concerning an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.

As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all
dining sections in the Downtown and North locations, but I’m afraid this would be out of scope
from our original intention. In my experience handling projects like this, an incremental
approach affords a more limited risk and allows staff to problem-solve with more limited
consequences. Additionally, current staffing is not robust enough to handle a significant uptick
in orders without hiring additional personnel immediately.

At the end of the day, customer satisfaction drives our revenue. I believe you and I share a
similar concern that an expansive rollout will have consequences that will negatively impact
our customer satisfaction. Would you feel comfortable sharing a list of your biggest rollout
expansion concerns with me, so that I may meet with Omar and Deanna to discuss them
further?

Moving forward, I’d like to be able to come to a consensus with our team and ensure buy-in
from both Omar and Deanna that a gradual approach will yield the best results for long-term
revenue growth. I am hoping that by showing a united front, we would be more convincing to
Omar and Deanna to share this mindset.

Best Regards,
Peta
Project Manager

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