Higher Nationals

Internal verification of assessment decisions – BTEC (RQF)

INTERNAL VERIFICATION – ASSESSMENT DECISIONS

Programme title BTEC Higher National Diploma in Computing

R.Tharaka
Assessor Internal
Verifier
Unit 03: Professional Practice
Unit(s)
Work Related Learning Report: Design and Deliver a Training Programme
Assignment title
Ajith Hemanthaa Keroshanan
Student’s name
List which assessment Pass Merit Distinction
criteria the Assessor
has awarded.
INTERNAL VERIFIER CHECKLIST

Do the assessment criteria awarded

match those shown in the assignment Y/N
brief?

Is the Pass/Merit/Distinction grade

awarded justified by the assessor’s
Y/N
comments on the student work?
Has the work been assessed
Y/N
accurately?
Is the feedback to the student:
Give details:

• Constructive?
Y/N
• Linked to relevant assessment
criteria? Y/N

• Identifying opportunities for

improved performance? Y/N

• Agreeing actions? Y/N

Does the assessment decision need

Y/N
amending?
Assessor signature Date

Internal Verifier signature Date

Programme Leader signature (if
Date
required)
 Confirm action completed
Remedial action taken

Give details:

Assessor signature Date

Internal Verifier
Date
signature

Programme Leader signature

Date
(if required)

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Higher Nationals - Summative Assignment Feedback Form
Student Name/ID Aith Hemantha Keroshanan /00218576

Unit Title Unit 03: Professional Practice

Assignment Number 1 Assessor R.Tharaka

Date Received
Submission Date
1st submission
Date Received 2nd
Re-submission Date
submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target
audience
Pass, Merit & P1 P2 M1 D1
Distinction Descripts

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Pass, Merit & P3 P4 M2 M3 D2
Distinction Descripts

LO3 Discuss the importance and dynamics of working within a team and the impact of team
working in different environments
Pass, Merit & P5 P6 M4 D3
Distinction Descripts

LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Pass, Merit & P7 P8 P9 M5 D4
Distinction Descripts

Grade: Assessor Signature: Date:

Resubmission Feedback:

Grade: Assessor Signature: Date:

Internal Verifier’s Comments:

Signature & Date:

* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place and grades
decisions have been agreed at the assessment board.

Ajith Hemantha Keroshanan Page 3 of 49 Professional Practice

Assignment Feedback
Formative Feedback: Assessor to Student

Action Plan

Summative feedback

Feedback: Student to Assessor

Assessor signature Date

Student signature Date

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Pearson Higher Nationals in
Computing
Unit 03: Professional Practice
Assignment 01

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General Guidelines

1. A Cover page or title page – You should always attach a title page to your assignment. Use previous
page as your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
3. All the assignments should be prepared using a word processing software.
4. All the assignments should be printed on A4 sized papers. Use single side printing.
5. Allow 1” for top, bottom , right margins and 1.25” for the left margin of each page.

Word Processing Rules

1. The font size should be 12 point, and should be in the style of Time New Roman.
2. Use 1.5 line spacing. Left justify all paragraphs.
3. Ensure that all the headings are consistent in terms of the font size and font style.
4. Use footer function in the word processor to insert Your Name, Subject, Assignment No, and
Page Number on each page. This is useful if individual sheets become detached for any reason.
5. Use word processing application spell check and grammar check function to help editing your
assignment.

Important Points:

1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the compulsory
information. eg: Figures, tables of comparison etc. Adding text boxes in the body except for the
before mentioned compulsory information will result in rejection of your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late submissions
will not be accepted.
3. Ensure that you give yourself enough time to complete the assignment by the due date.
4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as illness, you
may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic RE FERRAL. You will
then be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using
HARVARD referencing system to avoid plagiarism. You have to provide both in-text citation and
a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade could be
reduced to A REFERRAL or at worst you could be expelled from the course

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Student Declaration

I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present it as my
own without attributing the sources in the correct form. I further understand what it means to copy another’s
work.

1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be my own,
and where I have made use of another’s work, I will attribute the source in the correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding agreement
between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is not attached
to the assignment.

Student’s Signature: [email protected] Date:2024.03.03

(Provide E-mail ID) (Provide Submission Date)

Ajith Hemantha Keroshanan Page 7 of 49 Professional Practice

Higher National Diploma in Business
Assignment Brief
Student Name /ID Number Ajith Hemantha Keroshanan / 00218576

Unit Number and Title Unit 3: Professional Practice

Academic Year 2022/23

Unit Tutor R.Tharaka

Assignment Title Work Related Learning Report: Design and Deliver a Training
Programme

Issue Date

Submission Date

IV Name & Date

Submission format

The submission should be in the form of an individual report written in a concise, formal business style using
single spacing (refer to the assignment guidelines for more details). You are required to make use of headings,
paragraphs and subsections as appropriate, and all work must be supported with research and referenced using
Harvard referencing system. Please provide in-text citation and a list of references using Harvard referencing
system. Please note that this is an activity-based assessment and your report should include evidences to the
activities carried out individually and/or in a group.

To carry out the activities given on the brief, you are required to form groups, comprising maximum of 6
members.

Unit Learning Outcomes:

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 LO1 Demonstrate a range of interpersonal and transferable communication skills to a
target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role
within the workplace and for higher-level learning.

Scenario

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Assume yourself as the event coordinator working in an event planning organization specialized in delivering
trainings on IT and soft skills. you have been appointed to design and deliver a training event on IT /Soft Skills
to an identified audience. You are required to complete the project within 2 months and the training plan and
resources should be finalized as per the requirement of the client.

You are required to form a group of not more than 10 members in order to carry out the event. The event will
be headed by an event manager/ leader and each group member will be assigned a set of tasks. While designing
and delivering the event,

• the skills required to make the event successful

• challenges faced during the design/ delivery
• Critical evaluation of the problems, challenges faced and the methods used to overcome them
• The need for continuously develop in a professional environment

Need to be thoroughly considered.

At the end of the event, produce an individual report by each member covering the following tasks.

Task 1:

Demonstrate how you are planning to effectively deliver the training event by designing a professional project
plan with following details.

• Roles appointed to group members and an evaluation of interpersonal skills of each member that
justifies the assigned role in the team.
• Goal and objectives of the project
• Evidence to the communication styles and formats used to communicate with the client and the team
members and the findings/ outcomes of the communications.
• Challenges/ problems identified and the plan to overcome them
• A professional project schedule with the activities, milestones and contingencies identified to
demonstrate the effective time management skills in order to plan the training .

Task 2

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Research different problem-solving techniques that can be used to solve the identified problems in task 1 and
demonstrate how critical reasoning can be applied to identify a solution to the identified problems in planning
and designing of the training event.

Critically evaluate the solution methodology used to solve one of the identified problems and justify how
selected methodology helped you to successfully solve the problem and achieve the project objectives.

Task 3

Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate
your own role and contribution to the group for the completion of the training event.

Discuss the importance of having dynamic team members in a group to meet its goals by referring to the role
assigned to the group members and analyse how team dynamics among your group members effectively
helped to achieve the shared project goal.

Task 4

Discuss with examples, the importance of continuous professional development (CPD) in a work setting by
evaluating the range of CPD criteria that can be used to measure the effectiveness of your employees in your
organization.

Produce a continuous professional development (CPD) plan using the criteria identified above with relevant
to the responsibilities, required skills, performance objectives for the members of your team. Review different
motivational theories and discuss how they can be helpful to improve the performance of the team members
and meet the objectives of the developed CPD plan. Justify how the developed CPD supports in building the
motivation of your team.

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Grading Rubric

Grading Criteria Achieved Feedback

LO1 Demonstrate a range of interpersonal and

transferable communication skills to a target audience.

P1 Demonstrate effective design and delivery of a training

event for a given target audience, using different
communication styles and formats

P2 Demonstrate effective time-management skills in planning

an event.

M1 Design a professional schedule to support the planning of

an event, to include contingencies and justifications of time
allocated.

D1 Evaluate the effectiveness and application of interpersonal

skills during the design and delivery of a training event.

LO2 Apply critical reasoning and thinking to a range of

problem-solving scenarios.

P3 Demonstrate the use of different problem-solving

techniques in the design and delivery of an event.

P4 Demonstrate that critical reasoning has been applied to the

design and delivery of the event

M2 Research the use of different problem-solving techniques

used in the design and delivery of an event.

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 M3 Justify the use and application of a range of methodologies
in the design and delivery of an event.

D2 Evaluate the overall success of the event delivered, in terms

of how well critical reasoning and thinking were applied to
achieve the end goal.

LO3 Discuss the importance and dynamics of working

within a team and the impact of team working in different
environments.

P5 Discuss the importance of team dynamics in the success

and/or failure of group work.

P6 Work within a team to achieve a defined goal.

M4 Analyse team dynamics, in terms of the roles group

members play in a team and the effectiveness in terms of
achieving shared goals.

D3 Critically evaluate your own role and contribution to a

group scenario.

LO4 Examine the need for Continuing Professional

Development (CPD) and its role within the workplace and
for higher-level learning.

P7 Discuss the importance of CPD and its contribution to own

learning.

P8 Review different motivational theories and the impact they

can have on performance in the workplace.

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 P9 Produce a development plan that outlines responsibilities,
performance objectives and required skills for future goals.
M5 Justify the role of CPD and development planning in
building motivation.

D4 Evaluate a range of evidence criteria that is used as a

measure for effective CPD.

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Acknowledgement

I have taken efforts in this assignment. However, it would not have been possible without the kind
support and help of many individuals and organizations. I would like to extend my sincere thanks to
all of them. I am highly indebted to the teacher in charge Mr. for his guidance and
constant supervision as well as for providing necessary information regarding the assignment & for
his support in complicating the assignment I would like to express my gratitude towards my parents
for their kind cooperation and encouragement, which helps us in completion of this assignment. Our
thanks and appreciations go to the people who are directly or indirectly helped us out in developing
the assignment

Your truly,
Ajith Hemantha Keroshanan
TRI00218576
Esoft Metro Campus, Trincomalee

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Contents
Acknowledgement .........................................................................................................................15
1.Introduction.........................................................................................................................................18
2.The Seminar Event ..........................................................................................................................19
3.The official schedule .......................................................................................................................22
4.Sell-reflection of interpersonal skills ..............................................................................................24
5.Work within a team ........................................................................................................................25
1. Why Working Within a Team Is Important ................................................................................25
2. What is working within a team? ................................................................................................25
3. Why is successful teamwork important in the workplace? .......................................................25
5. Collaborating with a team more successfully ............................................................................27
6.What is the team ............................................................................................................................29
Dynamic of Team member ................................................................................................................29
7.Evaluating my role ..........................................................................................................................30
8.Roles in team ..................................................................................................................................33
What are the nine Belbin team roles? ...........................................................................................33
9.Communication ..............................................................................................................................33
2.Interpersonal communication ........................................................................................................37
3.Transferrable communication ........................................................................................................39
4.Problem Solving ..............................................................................................................................43
References .........................................................................................................................................47

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Figure 1 ..................................................................................................................................................19
Figure 2 ..................................................................................................................................................20
Figure 3 ..................................................................................................................................................20
Figure 4 ..................................................................................................................................................20
Figure 5 ..................................................................................................................................................22
Figure 6 ..................................................................................................................................................23
Figure 7 ..................................................................................................................................................25
Figure 8 ..................................................................................................................................................32
Figure 9 ..................................................................................................................................................32
Figure 10 ................................................................................................................................................33
Figure 11 ................................................................................................................................................33

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1.Introduction

Coordination, thoughtful preparation, and clear communication are essential for the successful
organization of a training event. In light of this, our eight-person team set out to create a training
curriculum that would be both relevant and captivating, with a particular focus on professional
practice issues. Our team members each contributed a unique set of interpersonal abilities that
enhanced our teamwork and made sure that event preparation was approached from all angles. From
the beginning, our main goal was quite clear: to effectively engage our audience and teach important
knowledge that would further their professional growth.
But there were difficulties along the way as we worked to accomplish our objective. Choosing the
right audience for our training session proved to be one of the first challenges we faced. Our team had
to do in-depth analysis and have several conversations to make sure that our material was meeting the
demands of prospective participants. We finally decided to hold our seminar at T/Sri Konalinga
Maha Vidyalayam, Linganagar, after much thought and debate. This is an institution that we felt
would best serve our goals because it is easily accessible and relevant to our target audience.

After the location was confirmed, we turned our attention to choosing a subject that would interest our
audience and highlight our collective experience. We all decided to make INFORMATION
TECHNOLOHY the main theme of our training session after giving it some serious thought and
assessing our possibilities. The decision was motivated by the broad use of IT in today's work
environment and the increasing need for tech-savvy workers in a variety of sectors.
Our group leader and team members set out to create a thorough training program that would meet the
requirements and preferences of the target audience after establishing a clear vision and a strategic
strategy. We overcame obstacles, honed our concepts, and finally created a training program that we
were certain would have a profound influence on each and every participant by working well together
and utilizing our variety of interpersonal abilities.

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FIGURE 1
2.The Seminar Event

We delivered an education Seminar programme. The Seminar title of this program is

“INFORMATION TECHNOLOGY”. The group members of our team were Ms.M.vishnuvarthai,
Mr.A.H.Keroshanan, Ms.J.Harinika, Mr.R.M.Sujan, Mr.A.J.Aqaar ahamed, Mr.M.A.Haseeth
Musafeer, Mr.V.M.Heshan and Mr.J.P.Mahin Thailajathne . Our main objectives of this seminar
program were Improving to provide a clear explanation to the young community. Our other
objectives are identifying the need and the effectiveness of Continuous Professional
Development and get ourselves personal and professional development. We gathered as a group
and we effectively designed and delivered a seminar event. We used three methodologies for improve
their knowledge skills and give know about technology . They were Theory teaching by PowerPoint
presentations and lectures, Practical experience by group works and Ideas generation by asking
some questions during general sessions.
As Organisation’s management trainees, we were assigned to this project and we had to complete the
design and delivery an interpersonal skills training programme for a targeted audience within
three months. We gathered and held several meetings and discussed how to succeed this group project
and we wrote meeting munities. I have attached meeting minutes as evidence on Annexure A. The
training event that we were designed was scheduled to deliver over a single session. We found
several locations but the location we finally decided was T/Sri Konalinga Maha Vidyalayam,
Linganagar .We decided to hold this program in main hall. We decided to delivery our program to
schoolchildren and for about 20 amount of students. Our targeted audience was schoolchildren.
We fixed an appropriate date. That date was 2023/12/14. We made a budget for this event. We
decided to collect funds for this seminar program .we got the necessary funds from our team
members. We get permission by verbally and written letter from the principle sir of
I.M.Muraleetharran for this project to done in his school, Before delivering this seminar
programme. . We prepared to deliver the training lecturers and we planned several games for
improving their skills.

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Our audience was 20 students of grade 9 and grade 10. We used different communication styles and
formats, so we could effectively design and deliver a training event for a given target audience. We
held the seminar program successfully by verbal, nonverbal and visual communication formats.
We played PowerPoint presentation and we lectured them from the basics of information technology
because they weren’t participate technology program previously and they hadn’t any basic knowledge
about technology. The topics we were discussed in that workshop were what are the importance of
them, time management skill, problem solving skill, team working, leadership, prioritizing work and
communication. I have attached photos of the event as evidence.

FIGURE 2 FIGURE 3

FIGURE 4

The activities we done were First of all we started the seminar by telling the students from which
institution we are from and then by giving details about our team members and what topic we are
going to conduct this seminar, after a short break we started the seminar by playfully asking the

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effectively hold this information technology program as planned. Following the program for
developing interpersonal skills, we took a number of actions to gauge its effectiveness. Following the
session, we collected the written and spoken comments from the audience. so that we could confirm
that the audience's understanding of technology had grown. We could also determine whether or not
we conducted this program successfully.

We effectively communicated with our tharaka sir and seniors for make this project success. our
immediate superior, principle in school, teachers in charge, student. We communicate with them
verbally and non-verbally both. We scheduled meetings and all team members gathered and
communicated verbally. Not only that we take calls for communicate important information. We used
instant messaging method also when we couldn’t had time to schedule a meeting. We could speed up
our work by communicating effectively. After meetings, we wrote meeting minutes. It is very
effective for communicate what we discussed on meetings to absent team members to the

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meetings. Our direct supervisor was emailed the minutes of our meeting, and we shared our progress
and received some guidance from him. Our proposal for the project was completed and sent to the
principal, responsible instructors, and the students in attendance. Comparing it to orally explaining
things to them was far less successful. The principal, sir, and I interact orally as well as in writing.

We could converse vocally more quickly than through writing, so that was beneficial. I've included a
letter asking for permission and a letter from the principal approving I.M. Muraetharran. We use both
verbal and nonverbal cues to interact with the audience. Through the use of a presentation, we were
able to impart soft skills to them both orally and nonverbally. Given that kids made up the audience,
the presentation's ability to hold their interest through to the conclusion of the show was quite
effective. Both prior to and to the presentation, we meet with the audience. They provided us with
both written and spoken input. Written evaluations were a very helpful and efficient way to gauge the
program's progress. As proof, I've included a few I.M. Muraetharran feedback forms.
We would not succeed as much and would experience several setbacks if we did not communicate
well. In order to complete this project correctly and without error, we successfully communicated
with our professor using these methods.

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3.The official schedule

When organizing this project, we made good use of our time management skills. We spoke about and
estimated the tasks that needed to be completed to complete this project, and we created a to-do list.
We organized our tasks and planned the amount of time we would spend on each one to create a
timeline. Each of us followed that timetable when working. As a result, we had plenty of time to
finish every assignment without feeling rushed. We set smart goals and followed the plan. That made
us considerably more efficient with the time we spent managing.
When we are making the to do list and we identified that what works are most important what works
are least important, what works are most urgent and what are least urgent. As an example, finding a
location was important and urgent task because we have to get permission, communication with
audience, prepare transports etc. We done most important and most urgent works first That helped us
to manage time effectively and work without any pressure.

FIGURE 5

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FIGURE 6
We sated smart goals when planning the event. We discussed specific, Measurable, Assignable,
Realistic and time based goals by discussing with the team members and we assigned that tasks to
team members. As examples we could done some tasks on time such as assigning to the project,
holding meetings, submitting meeting minuets etc. because we allocated enough time and those were
realistic and feasible goals. But some times, the allocated time was not enough. as an example, first
we thought the task of 'finding a suitable place for this project and inform the leader that work done or
not will be not much difficult. However, we realize that task was very difficult. So, we allocate such
amount time for that task but the member that assigned that work was couldn't be able to done that
within the allocated time period because that wasn't realistic and feasible goal. We thought getting
principles permission letter would take a week. But that task took much time than that because the
principal was busy because of schools work
We allocate time according to the size and the hardness of the task. When making the report we
assigned 32 days for making the report because we had to review and analyze our project, see the
feedbacks, what we done perfectly, what we had to done more, what we improved, does this helps my
CPD etc. I think that time will enough for that task.

We discussed and planed the training program and made the agenda for the training program for
managing the time effectively. That looks like a simple task. However, first we had to study well
about soft skills because we wanted to deliver the seminar program properly. We had to learn theories
and develop our skills because we wanted to make effective agenda delivering the program to the
audience. So we allocated 1 days for that task. We listed what skills should we describe the audience
by lectures and what activities can be done for develop their skills. We sorted them and made an
agenda with allocating realistic and suitable time amount by considering the size for these events. But
when we critique, we realize that much time will not be enough for each game because our audience
is school children and they would bit difficult to control and after the game they would take some
time to re prepare the next lecture. So considering those, we add some additional minutes for these
games in agenda.
If we haven't use time management skills effectively or we hadn't apply those to this event it will not
be able to done this project properly. The seminar event also will not be able to done on time if we
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don't use time management skills. Applying those skills effectively were helped us to successes this
project. We could developed our soft skills by practicing those on this project.

4.Sell-reflection of interpersonal skills

We were able to complete this assignment efficiently and effectively thanks in large part to our
interpersonal abilities. I used a variety of interpersonal skills, including problem-solving, teamwork,
communication, leadership, and others, when planning and executing a training program. With those
abilities, I could communicate with stakeholders in an efficient manner.
I used our team working interpersonal skill effectively for this project. All of us had a common
purpose and goal. So we gathered as a team for this project. I support to done this training program
successfully by working as a group. We held meetings and shared our ideas. I actively participated
those and shared my ideas. We planned this program, discussed about issues of the program, and
made decisions as a team. We gathered and made work list. We identified the team dynamics and we
shared works among group members and we done that works better and on timely.
I have attached meeting minutes as evidence on Annexure A. I can say, for make succeed the program
I used team working skill effectively and I further developed my team working skill by doing this
project
I used my listening interpersonal skill effectively for this project. Listening is also a good
interpersonal skill that I used during the design and delivery of this program successfully. Specially in
meetings, when brainstorming, I effectively listened to leader and team members. When making the
agenda, I listened to all members' ideas for making that successfully. When designing the program,
listening to all members ideas was helped us for making better decisions. Good leadership for the
whole project and sub tasks were helped this project done. Leader directs other members towards a
common goal. Leadership skill I used during the design and delivery of this project in sub tasks. But I
think my own leadership skill should be developed.
We used our communication interpersonal skills effectively to done this project successfully. I
communicated well with the team members and we shared ideas, thoughts, information and
knowledge. Communication helps me to done works effectively and to eliminate misunderstandings.
We gathered and held meetings for communicate among the team members. When we have not time
to held meetings, we communicated information by phone
we communicated information by phone calls. We brainstormed and I suggested to start a WhatsApp
group chat and discussed about the project. That was very effective way to communicate. I could
operate effectively by using our communication skills. We effectively used public speaking skills also
for done this program successfully. I used my public speaking skills effectively during the delivering
program. I have attached photos of the event as evidence. We delivered the speeches and lectures and
we used that skill in the program without hiring guest speakers.

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We used so many interpersonal skills effectively and those was to succeed this project. Those skills
was very helpful to me and all other members when inter reacting with team members and other
peoples connected to our project. Therefore, I can say our team members and I used those
interpersonal skills effectively for design and delivery this training event successfully

FIGURE 7

5.Work within a team

1. Why Working Within a Team Is Important

Working in a team to accomplish shared objectives and projects is crucial, no matter what business
you are in. A successful organization depends on its ability to operate well as a team to produce high-
caliber projects, more reliable results, and stronger bonds with others. Gaining an understanding of the
advantages of teamwork and what it entails could make you a stronger team player. In this piece, we
define teamwork, go over its significance in the workplace, outline the components of successful
collaboration, and offer advice on how to operate as a team more successfully.

2. What is working within a team?

Being able to work well with others and comprehend their viewpoints is essential for teamwork. It
entails sharing responsibility for errors made and cooperating to achieve a common objective.
Effective communication, empathy, and good interpersonal skills are necessary while working as a
team. Many organizations provide lectures, workshops, or other beneficial presentations on how to
work effectively with others around you as a means of encouraging cooperation and collaboration.

3. Why is successful teamwork important in the workplace?

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 For the following reasons, effective teamwork is important:
01. Become better at collaboration:
You may successfully cooperate and generate superior work when you discover how to get
along with your teammates. More confidence within the team, better goods and services, and
maybe increased profits for the business can all result from better cooperation.

02. Achieve more goals:

Understanding the organization's overarching objectives is a prerequisite for effective teamwork.
You know how to get more done together in order to accomplish more goals more often, which
benefits the team and the organization as a whole.

03. Develop additional skills:

When you collaborate with others, you might pick up a lot of knowledge from them. You can
improve everyone's skill sets by teaching each other new techniques, skills, and industry
knowledge.

04. Enjoy higher job satisfaction:

Your level of job satisfaction may rise as a result of improved relationships and increased
productivity at work due to teamwork. This may boost self-assurance, lessen stress at work, and
enhance output.

05. Learn new ideas:

There are differences in opinions among all people, which is advantageous in the job.
Collaborating with others exposes you to many origins, viewpoints, ideas, and cultures, which
can help you become a more welcoming and conscious person.

06. Make more connections:

Improved relationships with coworkers might result from working as a team. It might even lead
to more interesting work opportunities down the road. This could be beneficial for your current
position.

4. Elements of successful teamwork

Successful teamwork typically comprises the following elements:
01. Communication:
Effective collaboration depends on open communication since it makes it easier to
convey limits, expectations, and difficulties. Building trust and support can be achieved
through engaging in open conversation.

02. Support:
All members must be willing to encourage and support one another in order for
cooperation to occur. To indicate that you value their contributions to the team and want
them to succeed, encourage your team members to take on challenges and celebrate their
accomplishments.

03. Help:
Colleagues who are willing to provide a hand and provide a special contribution make
up strong teams. It demonstrates your concern for your teammates and your want to help
them achieve when you can to offer assistance.
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 04. Trust:
As you grow to know your team members, you can establish trust, which helps bond
people towards mutual goals. When people trust one another, they know that they can
depend on the other person to fulfil their part of the project and support them if they
need help.

05. Empathy:
Because it facilitates a deeper understanding of others around you, empathy is crucial for
effective teamwork. To properly understand the emotions, motivations, and behaviors of
others, one must be able to feel what others are feeling.

06. Inclusivity:
A successful team includes employees with different skill sets and backgrounds.
Inclusivity can introduce the team to new perspectives and ideas that can improve their
work and make new members feel more welcome and confident in their roles in the
team.

07. Leadership:
Strong teamwork requires effective leadership, which is a crucial component. Teams are
more consistent and self-assured in their work and are able to accomplish things they
might not have thought of without the guidance of an inspiring, skilled, compassionate,
and professional leader.

5. Collaborating with a team more successfully

If you want to learn how to effectively work within a team and improve your teamwork and
collaboration skills, consider the follow:
01. Familiarizes yourself with your team
An excellent place to start when trying to improve your teamwork skills is getting to
know the people you work with. Your ability to relate to and comprehend the individuals
you deal with will improve with increased familiarity. Inquire about the opinions,
objectives, and backgrounds of the people in your team. Discover the value that manner
of thinking adds to the team and get insight into how and why they think the way they
do. A team lunch is one example of an event you might throw that is social in nature
outside from work. Being more honest with one another isn't always easy for people in
formal work settings.

02. Set clear expectations and boundaries

When a team works well, all members are aware of the boundaries and expectations of
the group. Establishing firm, unambiguous expectations and boundaries for every project
as well as your overall workspace is crucial. One possible approach could be to establish
a clear policy of not responding to emails beyond a designated timeframe. By honoring
their boundaries, you may reciprocate their appreciation for you as a person when they
respect this. Setting expectations for each team member helps define their contributions
to the project and the team as well as what their teammates can expect from them.

03. Be accountable and encourage accountability

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 Personal and team accountability can be important to team success because they
establish expectations and encourage everyone to take responsibility for their
contributions. Be accountable for your actions by admitting mistakes and offering
solutions, accounting for your behaviors and taking responsibility for how certain
behaviors impact others. This can help foster trust between you and your teammates and
display a strong sense of self-awareness and emotional maturity. It might also help your
teammates respect you more and inspire them to be more accountable.

04. Create an environment where innovation is the norm

To make creativity the standard for your team, cultivate a strong sense of inclusion for
fresh concepts and recommendations. There are two purposes for this. It demonstrates to
members of the team that creativity is vital to the group's development and that the group
appreciates and embraces any suggestions they may have. In the end, innovation helps
the team or organization as a whole, especially when it increases the value of the team's
goods or services or streamlines operations to save money.

05. Facilitate continuous improvement

Accountability and innovation can often lead to an environment where the team
consistently improves their processes and results. Facilitating this sense of continuous
improvement can mean speaking with each team member individually to learn their
ideas and committing to improving your own skills. You can attend or host workshops,
classes or training sessions that improve the team's skills and make them more
innovative and productive. This sense of mutual improvement can help increase trust and
support among team members.

06. Learn problem-solving skills

People occasionally encounter conflict when they come across novel viewpoints,
concepts, or procedures. It's critical to develop problem-solving techniques so you can
use them to resolve disputes in your team and set a positive example for other team
members. Practice listening to all points of view, weighing all potential solutions, and
determining the primary cause when you solve problems and resolve conflicts. An
argument amongst teammates, for instance, could stem from something quite unrelated
to the apparent issue. Determine the core issue and make sure all parties are heard.
(team i. E., 2023)

In my view, the productive team dynamics that pervaded our cooperation were a major factor in the
success of our group project. Our project's progress toward its objectives was greatly aided by team
dynamics, which are made up of the performance, behavioural, and attitude traits of team members.
We started our training program with certain goals in mind: to help our target audience become more
proficient in soft skills. We were able to concentrate and cooperate in order to achieve our shared
objective because we had a single vision.
Our success during the project's planning and implementation stages was largely dependent on our
ability to communicate clearly and solve problems. Each team member enthusiastically participated in
our openly shared ideas and information at our regular meetings, which helped us overcome obstacles
and reach wise judgments. We showed flexibility and adaptation in the face of challenges like
scheduling problems and poor communication, quickly modifying our plan to account for
unanticipated events and continue forward motion.

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Understanding and utilizing the abilities, assets, and limitations of every team member also helped us
succeed. We made sure that there was effective task execution and cohesive leadership by allocating
tasks according to individual capabilities and selecting an appropriate team leader. Our readiness to
help and encourage one another, especially in times of illness or unforeseen adversity, further
demonstrated the effectiveness of our collaboration.
Looking back, we could have done a better job of communicating in some areas, especially when it
came to scheduling and logistics, but overall, our teamwork paid off as the project was successfully
completed. We accomplished our goals and proved the value of strong team dynamics in fostering
group success by committing to our shared goals, sharing duties, and supporting one another.

6.What is the team

A team is a group of individuals who collaborate to achieve a common objective. Because every team
is made up of its individual members, they must work together to achieve the goal.
Teams collaborate to solve issues, produce new goods, and carry out other tasks including
coordinating interests and goals. There exist various categories of teams, such as self-managed teams,
process teams, and cross-departmental teams. These are all somewhat different, but they all have
similar benefits and drawbacks.
(Asana, 2023)

Dynamic of Team member

Our team leader assigned responsibilities to each member after consulting with the group. We talked
about each member's unique interpersonal talents as we assigned duties to them.

No Team members names Assigned duties

01 Mr.R.M.Sujan Leading the team,

Manage the members,
Making decisions,
Time management

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 02 Ms.M.vishnuvarthai Maintain the budget and find the group
activities,
finding the place,
making approval letter
03 Ms.J.Harinika Finding the place,
Maintain the budget

04 Mr.A.H.Keroshanan Handele the document and find the group

activities,
Time management
Keep evidences of team working
05 Mr.A.J.Aqaar ahamed Taking pictures and record video,
Helping to collect funds

06 Mr.M.A.Haseeth Musafeer Keep minutes of team working,

Helping to take pictures

07 Mr.V.M.Heshan Collecting data,

Making slides in power point,
Helping to collect funds

08 Mr.J.P.Mahin Thailajathne Making slides in power point,

Collecting data
Time management

In the first meeting we identified Mr.R.M.Sujan has good leadership qualities. Therefore, we selected
him as the leader of our team. As the team leader, his team dynamics was very effective for achieving
the shared goal of designing and delivering this training program. I think if we chose another member
for the leadership that would not be very effective. Ms.M.vishnuvarthai had good organizing team
dynamics and commerce knowledge and he was assigned to maintain the budget and find the group
activities. Ms.J.Harinika has communication team dynamics and he was assigned to prepare
refreshments
I have organizing team dynamics and I was assigning to handle the documentation and meeting
minutes. Mr.V.M.Heshan and Mr.V.M.Heshan have Time management and organizing team
dynamics. We were assigned to making the agenda because making agenda task needs organizing and
time management both skills. If that task assigned to other members that will not be successful
because they haven't both team dynamics organizing and time management. Sharing tasks considering
team dynamics was very helpful to our project because we could achieve our shared goal of designing
and delivering the training program effectively. For the purpose of documentation, Mr. M.A. Haseeth
Musafeer and Mr. A.J. Aqaar Ahamed helped by snapping images and making movies. They were
really helpful in raising money to cover the project's costs as well. They also helped to ensure accurate
record-keeping throughout the project by helping to take minutes of team meetings and events.

7.Evaluating my role

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As a member of my team. I worked as an active team player. I participated to meeting and I shared
my ideas actively. I done more tasks than assigned works for the team success.
For our project, I took on the duty of creating written materials and meeting reports, making sure that
the team communicated effectively and on schedule. I made selections to maximize the program's
delivery while efficiently managing time allocations and working with a fellow team member to
construct the agenda. I could have done a better job as a leader throughout the program's planning
phase, but I still gave a compelling talk on problem-solving, using my public speaking abilities to
engage and captivate the audience beyond what I had anticipated. I completed my work more
efficiently than I had anticipated overall, exhibiting flexibility, clear communication, and excellent
presentation abilities all during the project.
Together with my teammates, I provided great team support. I engaged fully in every meeting,
contributing my thoughts, expertise, and recommendations to the other attendees. When there were
issues, I suggested that the group use the tools at hand to tackle the problems, and I took on the role of
problem solver. In my lecture, I also discuss problem solving, and I actively include the team in the
process. Along with finishing my chores, I also assisted my teammates in completing theirs. Along
with some other members, I assisted with the preparation of their lectures and presentations.
I completed responsibilities as instructed both individually and as a team with effectiveness. For that,
I applied my teamwork abilities. I believe I performed better in terms of task completion,
communication, and my involvement in the planning and execution of the training program. Could
have, however, led with greater effectiveness. I believe my contribution to the organization was quite
successful overall. Furthermore, I can state that my function and my participation to the team have
contributed to the success of our team.

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 FIGURE 8

FIGURE 9

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FIGURE 10
FIGURE 11

8.Roles in team

The majority of productive teams have a wide

range of behaviours on them. Research has
provided proof of it. Nine behavioural clusters have
been identified by Dr. Meredith Belbin and his
colleagues. We refer to it as "Belbin Team Theory."
Belbin's team roles is a concept that offers insights
into how individuals function within a group setting. Developed by Dr. Meredith Belbin, a British
researcher, this theory emphasises the importance of understanding and utilising different strengths
and skill sets in a team environment. The goal is to achieve higher levels of productivity and
efficiency through effective collaboration and communication among team members.

What are the nine Belbin team roles?

The Belbin team roles are divided into categories based on an individual's behaviour, preferences, and
abilities. These roles are:
01. Coordinator: gives team goals direction and clarity while assigning duties in a suitable
manner
02. Monitor Evaluator: Provides critical analysis and unbiased judgement, helping the
team make informed decisions
03. Implementer: provides a methodical, focused approach to work and effectively
translates team ideas into action.
04. Plant: creates original concepts and applies creative thinking to solve challenging
situations
05. Team worker: Encourages cooperation and supports team members, often acting as the
glue that holds the group together
06. Completer Finisher: Ensures high-quality outputs, focusing on detail and polishing the
team's work
07. Resource Investigator: searches for fresh chances, interesting contacts, and resources
to help the team.
08. Shaper: leads the group forward by giving them motivation and guidance in the face of
difficulties or hurdles.
09. Specialist: contributes distinct knowledge and proficiency, being vital in specialized
fields

9.Communication
Information exchange between two or more individuals is the process of communication. Information
is sent or exchanged via communication between people or organizations. It basically involves

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exchanging ideas or information by reading, writing, speaking, and listening. Fundamentally, this
contact involves an exchange of ideas or messages between two or more people.
Interpersonal skills
01. Active Listening: Being fully present and engaged when someone else is speaking. It
involves understanding, interpreting, and responding to what the other person is saying.
02. Communication Method: Choosing the appropriate communication style (verbal,
written, nonverbal) based on the situation and audience.
03. Confidence: Having self-assurance in expressing ideas and opinions without hesitation.
04. Friendliness: Approaching interactions with warmth and openness, fostering positive
connections.
05. Sharing Feedback: Providing constructive feedback to others while being considerate
and respectful.
06. Volume and Clarity: Speaking audibly and clearly to ensure effective communication.
07. Empathy: Understanding and acknowledging others’ feelings and perspectives.
08. Respect: Treating others with courtesy, valuing their opinions, and appreciating
diversity.
09. Motivation: Staying motivated to engage in meaningful conversations and build
relationships.
10. Patience: Remaining calm and understanding, especially during challenging
interactions.
11. Teamwork: Collaborating effectively with others to achieve common goals.
12. Responsibility: Taking ownership of communication and following through on
commitments.
13. Flexibility: Adapting communication style to different situations and personalities.
Effective communication
Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data
so that the message is received and understood with clarity and purpose. When we communicate
effectively, both the sender and receiver feel satisfied
Characteristics of effective communication
01. Clear Message: The message which the sender wants to convey must be simple, easy to
understand and systematically framed to retain its meaningfulness.
02. Correct Message: The information communicated must not be vague or false in any
sense; it must be free from errors and grammatical mistakes.
03. Complete Message: Communication is the base for decision making. If the information
is incomplete, it may lead to wrong decisions.
04. Precise Message: The message sent must be short and concise to facilitate
straightforward interpretation and take the desired steps.
05. Reliability: The sender must be sure from his end that whatever he is conveying is right
by his knowledge. Even the receiver must have trust on the sender and can rely on the
message sent.
06. Consideration of the Recipient: The medium of communication and other physical
settings must be planned, keeping in mind the attitude, language, knowledge, education
level and position of the receiver.
07. Sender’s Courtesy: The message so drafted must reflect the sender’s courtesy,
humbleness and respect towards the receiver.

Types of communication

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 01. Verbal communication
Verbal communication is the use of language to transfer information using words by
speaking or writing. It can be face-to-face or over the telephone. Most common types of
verbal communication are presentation, phone calls, video conferences and meetings.
Verbal communication is very efficient. So it is very important. Using a strong,
confident speaking voice, using active listening and avoiding filler words are verbal
communication skills to develop

02. Non-verbal communication

Non-verbal communication is using body language, gestures and facial expressions to
convey information to others. Non-verbal communication is helpful when trying to
understand other’s thoughts and feelings.

03. Written communication

Writing, typing or printing letters and numbers to convey information is written
communication. Most common forms of written communication are books, blogs,
letters, memos and emails

04. Visual communication

Visual communication is one you may not have heard of, but it is one that complements
the other types of communication well. Visual communication is delivering information,
messages, and points by way of graphical representations, or visual aids.
Some commonly used examples are slide presentations, diagrams, physical models,
drawings, and illustrations. When you use visual communication in addition to verbal,
nonverbal, and written communication, you create a very effective way for your message
to be heard and understood

05. Listening
Listening is a surprisingly important part of communication and in order to be a great
communicator, you must master the art of listening. Remember that listening doesn’t just
mean hearing, or politely waiting for your turn to speak. When others are speaking, you
should practice active listening, which means that you are engaging your mind while the
person speaks, intently focusing on what they are saying.

Formal communication
Formal communication is typically, conveyed from the top leadership to various departments and
employees. The leader and team members always followed formal communication while performing
their duties. Verbal communication is very effective
Types of verbal communication:
01. Vertical
02. Horizontal or lateral
03. Crosswise or diagonal

Informal communication
Formal communication has several dimensions. It moves more freely. It is unbounded. Informal
communication moves quickly in particular. People engage with one other freely, making it a highly

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natural type of communication. Our team also used informal communication to exchange ideas and
make decisions because it's rapid and frequently happens instantly.
Our team has organized three formal meetings using verbal communication:

FIGURE 12

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FIGURE 13 FIGURE 14

2.Interpersonal communication
The traits and actions we display when engaging with others are known as interpersonal skills. They
rank among the most highly sought-after soft talents. Proficiency in interpersonal skills is a crucial
component of success in the workplace, as it offers advantages such as fostering teamwork to tackle
complex issues and augmenting one's reputation inside the workplace.
However, not having them might result in disagreements with co-workers or management and make
others perceive you as a barrier to doing the task at hand.
01. Emotional Intelligence
Emotional intelligence refers to the ability to keep one’s emotions under control and
navigate social situations with composure. This is an essential skill in any workplace, as
people spend a sizable percentage of our life at work and naturally want to be
surrounded with emotionally stable and considerate colleagues throughout that time

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 02. Communication
Prospective employers want proof of communication, which is a fundamental
interpersonal ability. The ability to communicate complicated concepts to others
in an understandable manner is a skill that hiring managers value.

03. Reliability
Your work ethic and tenacity to see a project through to completion are key parts
of reliability. To gain social capital in the workplace, you may accelerate your
career advancement by simply being at work on time every day. Keeping your
word is also a crucial strategy.

04. Leadership
Among their colleagues, applicants stand out due to their interpersonal skills in
leadership. Making an operational strategy and issuing commands are just two
aspects of leadership; other duties include maximizing each worker's potential
and fostering a sense of value-added contributions from all members of the team.

05. Positivity
Positivity increases the likelihood of success in a role and employee likeability inside the
organization for both candidates and staff. Being positive is especially crucial for
administrative assistants like secretaries, since they may help others reduce stress and
create an optimistic atmosphere in the workplace by keeping a positive outlook.

06. Negotiation
Negotiation encompasses not just the purchase or sale of products, but also any
exchange in which two or more parties converse with each other in an effort to
reach a mutual understanding. Naturally, interpersonal communication skills are
important in this situation, but problem solving and critical thinking are also
essential for identifying the best option that would please all parties.

07. Empathy
People at work gravitate towards those who are capable of showing empathy and taking
actions consistent with an understanding of how others feel.

08. Teamwork
Another excellent interpersonal skill you should possess is teamwork. In
contemporary work environments, workers are frequently expected to depend on
one another to some extent and provide support for one another when needed.
Knowing when to take the lead and when to back off and be a helpful project
member are essential for effective cooperation. Therefore, in addition to having
the many interpersonal abilities previously included in this list, such as emotional
intelligence, communication, and bargaining, a strong team player will also
possess

09. Active Listening

Being a good listener is simpler to prove in a face-to-face interview, but it's still
important to establish on your resume that you are eager to listen and show
respect to others. An environment where all employees feel free to offer their
opinions will result from being receptive to the views of others. Additionally,

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 when you attentively listen, you may comprehend directions effectively and
produce work that meets criteria. (Terra, oct,23,2023)

3.Transferrable communication
Transferable talents are aptitudes and competencies that are applicable and beneficial in other spheres
of life, such as social, professional, and academic. "Portable skills" are what they are, when
considering a job move or applying for jobs, people typically consider their transferrable talents.
People with a strong portfolio of transferable talents are highly sought after by employers.
01. Communication
Effective communication is the capacity to convey knowledge to others by writing,
speaking, or using another media. In order to read body language, ask questions when
and how to, and converse with people in a variety of situations, you need to have good
communication skills. Employers respect effective communicators in the workplace
because of their capacity to collaborate with others and advance initiatives.

Transferable communication skills include:

i. Active listening
ii. Written communication
iii. Verbal communication
iv. Confidence
v. Giving and receiving feedback
vi. Nonverbal communication
vii. Responsiveness
viii. Public speaking

02. Dependability
The traits that establish you as a reliable worker are all included in dependability.
Timeliness, accountability, and structure are all part of it. Employers are always looking
for applicants that they can rely on to complete jobs efficiently and on schedule. They
frequently have faith in these same individuals to handle objectives, responsibilities, and
relationships skilfully.
Transferable dependability skills include:
i. Punctuality
ii. Integrity
iii. Work ethic
iv. High-achiever
v. Meets deadlines
vi. Honesty

03. Teamwork
Collaborating with others to achieve a shared objective is a crucial aspect of teamwork
abilities. Additional skills like empathy, active listening, and effective communication
are necessary for productive cooperation. Employers might gain an understanding of
your potential collaboration style by reviewing samples of your effective teamwork
throughout the interview process.
Transferable teamwork skills include:
i. Relationship building
ii. Active listening
iii. Collaboration
iv. Self-awareness
v. Conflict resolution

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 04. Organization
A well-organized person has a strong, neat structure in their workspace, tasks and
relationships. Organized employees typically meet deadlines, communicate with others
in a timely manner and follow instructions well. Employers can trust organized workers
to meet deadlines, take notes and ensure projects are completed efficiently.
Transferable organization skills include:
i. Time management
ii. Attention to detail
iii. Analytical thinking
iv. Prioritization

05. Adaptability
When teams, projects, management, or products change, adaptability skills are
needed to keep working toward goals. In order to guarantee that work is
completed promptly, effectively, and with a good attitude, employers need
people that are adaptable and can pick up new skills and procedures fast.
Transferable adaptability skills include:
i. Creativity
ii. Positive attitude
iii. Flexibility
iv. Patience

06. Leadership
Reliability, excellent relationship-building, and great communication are examples of
leadership skills. Because most companies respect individuals who can manage teams to
achieve common goals, leadership abilities are transferable to a wide range of
businesses.
Transferable leadership skills include:
i. Delegation
ii. Interpersonal skills
iii. Conflict resolution
iv. Project management
v. Team building
vi. Risk-taking
vii. Goal setting

07. Decision-making
Employers find decision-making appealing in general because it demonstrates
confidence and sound judgment, both of which are important in any field. Making
decisions involves analysing a situation, projecting potential outcomes, and quickly
coming up with a plan of action.
Transferable decision-making skills include:
i. Problem-solving
ii. Creativity
iii. Critical thinking
iv. Analytical

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 08. Empathy
Strong relationships with clients and co-workers may be cultivated by having high levels
of empathy and emotional intelligence. These traits also support a positive work
environment. Empathy is a quality that most companies value because it's necessary
for many occupations that require working or connecting with others.
Transferable empathy skills include:
i. Listening skills
ii. Mediation
iii. Perspective taking
iv. Curiosity

09. Initiative
Whatever field you work in, being able to push oneself at work is a remarkable talent.
Demonstrating initiative in pursuing novel tasks, offering innovative ideas, and
generating superior work is indicative of a dedicated work environment and frequently
leads to professional progression.
Transferable initiative skills include:
i. Self-motivation
ii. High-achiever
iii. Process improvement
iv. Eagerness
v. Goal setting

10. Technology literacy

The capacity to use new technology comfortably and adeptly is known as technology
literacy. Technology will be used to some extent in almost every role across all
industries. In the ever-technological workplace, businesses are looking for workers who
can pick up new software and tools fast and do jobs efficiently.
Transferable technology literacy skills include:
i. Troubleshooting
ii. Programming skills
iii. Point of sale software
iv. Customer relationship management software
v. Productivity software

(Herrity, 2023)

3.1Target Audience

Selecting a target audience presented several challenges for our team. The Covid-19 virus was
spreading, making it extremely difficult to identify a suitable audience. There were several
restrictions on get-togethers, parties, and festivities during this crucial period. We made several
attempts to choose locations, but we were unable to secure permission to host the event. In the
end, we chose to hold the training session for the grade 9 and 10 Konalinga Maha Vidyalayam
students. After receiving the head's consent, we planned the event.

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FIGURE 15
3.2 Topic for the event
We have chosen to instruct Konalinga Maha Vidyalayam students in information technology after
determining who our target audience is. The topic brought great joy to our group's leader and every
member.
3.3 Planning the event
Before to any event, goals should be set and should be kept in mind during the whole planning
process. Since organizing events is a team sport, it's critical to utilize each team member.
The ability to manage one's time well may guarantee effectiveness, boost output, and lower stress.
You may utilize the term SMART to direct your goal-setting process.
The Management by Objectives idea developed by Peter Drucker is widely cited as the source of its
criteria. George T. Doran's article in the November 1981 edition of Management Review has the
term's first recorded usage. Since then, SMART has been discussed in an essay for The Society for
Industrial and Organizational Psychology by Professor Robert S. Rubin of Saint Louis University. He
said that, as the examples below demonstrate, SMART has grown to signify different things to
different individuals.
To make sure your goals are clear and reachable, each one should be:
01. Specific (simple, sensible, significant).
02. Measurable (meaningful, motivating).
03. Achievable (agreed, attainable).
04. Relevant (reasonable, realistic and resourced, results-based).
05. Time bound (time-based, time limited, time/cost limited, timely, time-sensitive).

Professor Rubin also points out that the significance of efficacy and feedback may need to be included
in the definition of the SMART acronym. But other writers have extended it to We successfully and
efficiently prepared the training session by using SMART time management to incorporate additional
emphasis areas.

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 Time Part Responsible Person

11.00- 11.05 Welcome Speech J.Harinika

11.05-11.15 Intro of IT R.M.Sujan

11.15-11.50 Important of IT J.Harinika

11.50-12.00 Future of IT A.H.Keroshanan

12.00-12.20 INTERVAL

12.20-12.35 Future of IT M.Vishnuvarthani

12.35-12.45 Advantage of IT J.P.Mahin

12.45-12.55 Disadvantage of IT V.M.Heshan

12.55-01.05 IT Jobs A.J.Aqaar Ahamed

01.05-01.15 Top Careers in IT A.H.Keroshanana

4.Problem Solving

4.1What is a problem?
A condition or issue that poses a challenge or difficulty and has to be resolved is called a problem. It
usually needs thorough consideration and decision-making to address and may entail ambiguity,
limits, or difficulties. When properly handled, problems can occur in a variety of settings and present
chances for development, learning, and progress.
4.2 What is Problem Solving?
The process of describing an issue, determining its source, and coming up with and putting into
practice a solution is known as problem solving. It's an essential life skill that works in a variety of
circumstances.
01. Define the problem
i. Differentiate fact from opinion
ii. Specify underlying causes
iii. Consult each faction involved for information
iv. State the problem specifically
v. Identify what standard or expectation is violated
vi. Determine in which process the problem lies
vii. Avoid trying to solve the problem without data

02. Generate alternative solutions

i. Postpone evaluating alternatives initially
ii. Include all involved individuals in the generating of alternatives
iii. Specify alternatives consistent with organizational goals
iv. Specify short- and long-term alternatives
v. Brainstorm on others' ideas
vi. Seek alternatives that may solve the problem
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 03. Evaluate and select an alternative
i. Evaluate alternatives relative to a target standard
ii. Evaluate all alternatives without bias
iii. Evaluate alternatives relative to established goals
iv. Evaluate both proven and possible outcomes
v. State the selected alternative explicitly

04. Implement and follow up on the solution

i. Plan and implement a pilot test of the chosen alternative
ii. Gather feedback from all affected parties
iii. Seek acceptance or consensus by all those affected
iv. Establish ongoing measures and monitoring
v. Evaluate long-term results based on final solution

Problems faced before and during the event

Selecting an audience
01. Define a problem: Select a suitable audience for deliver the training event

02. Identifying the problem: It was very difficult to select a suitable audience because of this
pandemic spreading. A lot of schools and institutes rejected our request because of strict
health guideline

03. Choose the solution: Finally speaking with Esoft course coordinators and heads we
selected the Konalinga Maha Vidyalayam as audience

04. Implement solution: We have prepared all the needs for seminar event that needs for the
students.
Choosing a topic
01. Define a problem: Choosing a topic for seminar event

02. Identifying the problem: We had to select a suitable topic for our target audience. We
proposed many areas to talk about because we could choose topic related to IT or soft
skills
03. Choose the solution: Finally, we select the topic for the event. It was related to IT. We
were talked about INFORMATION TEACHNOLOGY

04. Implement solution: We were ready for the event and gathered a lot of details about
INFORMATION TEACHNOLOGY

4.3 Problem solving tools and methods

01. Brainstorming
Brainstorming is a very efficient method for coming up with fresh concepts and solving
problems. For this reason, brainstorming is crucial. Generating ideas
i. Allows people to think freely
ii. Helps generate new ideas quickly
iii. Encourages open and ongoing collaborations.
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 iv. Enable conclusions by team consensus.
v. Help team members get ideas in to the world
vi. Helps foster stronger teams

The four principles of brainstorming are quantity over quality, with hold criticism, welcome the crazy
ideas and combine, refine and improve ideas. Brainstorming is a creative process that is used as an
early step in generating possible solutions to a problem.
Brainstorming combines a relaxed, informal approach to problem solving with lateral thinking. It
encourages people to come up with thoughts and ideas that can, at first, seem a bit crazy. Some of
these ideas can be crafted into original, creative solutions to a problem, while others can spark even
more ideas

There are four types of brainstorming

1. Reverse brainstorming - A creative problem-solving technique in which the problem is
turned around and considered from a different point of view to spur new and different
solutions
2. Stop-and-Go Brainstorming - A problem-solving technique in which a group alternately
engages in brainstorming solutions without evaluation for ten minutes then engages in a
short period of evaluation. The group continues alternating between brainstorming and
evaluation
3. Phillips 66 Brainstorming - A problem-solving technique in which a group of six people
brainstorms for six minutes and then a spokesman for each group presents either the best
ideas or all ideas to the larger group.
4. Brain writing - A problem-solving technique in which participants individually
brainstorm ideas and document them, then share them with a group to further push
their thinking
Using brainstorming for the event
i. Providing additional tutorials to the students
ii. Providing snacks to the audience
iii. Use understanding learning techniques

02. SWOT analysis

i. What Is a SWOT Analysis?
A SWOT analysis is a technique used to determine and define your
Strengths, Weaknesses, Opportunities, and Threats –SWOT

SWOT assessments are applicable to individual initiatives within a department

as well as to the firm or organization as a whole. SWOT analyses can be used to
assess how well a specific project, like an online advertising campaign, is
performing in relation to initial projections. They are most frequently employed
at the organizational level to ascertain how closely a business is aligned with its
growth trajectories and success benchmarks.

S – strengths
i. had a good team leader
ii. had supportive team members

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 W – weaknesses
i. bad time management of some members
ii. weak attendance for meetings

O – opportunities
i. got approvals easily
ii. got all print outs on time

T – threats
i. choosing suitable students and school

(Stephen J. Bigelow, n.d.)

Continuing professional development

What is continuing professional development?

CPD is the organized process of continually improving and developing your knowledge,
understanding and skills. It’s something you probably do without realizing but, to carry out CPD
effectively, it helps to identify your development needs and then plan how you’re going to meet them.

What are the benefits of CPD?

Undertaking CPD is a clear indicator of professionalism, and getting it right can enhance your
employability. By keeping up to date and broadening your skills and understanding, you’ll
i. be able to recognize and evaluate your learning and its real value
ii. identify your knowledge gaps and ways to address them
iii. plan more effectively to achieve your career goals
iv. demonstrate your commitment to your self-development, your career and to the wider IT
industry

Importance of CPD
i. improves job performance
ii. improve update skills
iii. boost earnings
iv. stay relevant
v. opens new opportunities
vi. remain interest in carrier
vii. expand social network
viii. make a contribution to the team
ix. enhance pubic confidence

The continuing professional development cycle

i. identify and plan
ii. learning activities
iii. reflect on your learning
iv. apply your learning
v. share your learning

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References
(Asana, 2023)
(Herrity, 2023)
(Stephen J. Bigelow, n.d.)
(Terra, oct,23,2023)
(team i. E., 2023)
(team i. , 2023)
proofhub, 2021.S.M.A.R.T Goal Setting Practices for Project Managers. [image] Available at:
<https://www.proofhub.com/articles/smart-goal-setting-examples-for-project-managers>
https://asq.org/quality-resources/problem-solving
https://www.techtarget.com/searchcio/definition/SWOT-analysis-strengths-weaknesses-opportunities-
and-threats-analysis
https://www.angelaodom.com/blog/goal-setting-the-smart-way
https://www.simplilearn.com/what-is-interpersonal-communication-article

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