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Customer Call Listening Activity

1) Andrea, a customer, calls a supplier named Junko to ask for an extension on paying her last invoice due to some cash flow issues. 2) Junko says she will make an exception this time and extend the payment terms to 60 days but promises this won't become the norm for Andrea's payments going forward. 3) Andrea expresses her gratitude for Junko's help as it will allow her to place an even bigger new order than the last one.

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2K views2 pages

Customer Call Listening Activity

1) Andrea, a customer, calls a supplier named Junko to ask for an extension on paying her last invoice due to some cash flow issues. 2) Junko says she will make an exception this time and extend the payment terms to 60 days but promises this won't become the norm for Andrea's payments going forward. 3) Andrea expresses her gratitude for Junko's help as it will allow her to place an even bigger new order than the last one.

Uploaded by

ainhoamederos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Listening: B1

A phone call from a customer


Listen to the phone call from a customer to practise and improve your listening skills.

Before listening
Do the preparation task first. Then listen to the audio and do the exercises.

Preparation task
Match the definitions (a–h) with the vocabulary (1–8).

Vocabulary Definition
excepción
f an exception
1. …… prueba realizado una entrega
a. proof that a delivery has been made
b payment terms
2. ……
b. the conditions of when a customer should make
3. e an invoice
…… payment
4. c an extension
……
se permite más tiempo
confirmación de envio c. when more time is allowed for something
5. a delivery
…… confirmation d. an official or organisational rule
flujo de fondos
6. h cash flow
…… e. a document which shows how much a customer has to
7. d a regulation
…… pay, for what and by when
g to appreciate
8. ……
agradecer
f. when something doesn’t follow the usual rule
g. to show someone you are grateful for something they
have done
tiempo y cantidad entra sale
h. the timing and amount of money coming in and going
out of a company

Tasks

Task 1
Are the sentences true or false?

Answer
1. The delivery hasn’t arrived yet. True False
problemas
2. Andrea is having cash flow issues and needs a payment extension. True False
3. Andrea usually asks for an extension of the payment terms. True False
un nuevo pedido para realizar mucho más grande
4. Andrea has a new order to place, even bigger than the last one. True False
5. Junko can extend the payment terms on the last order to 60 days. True False
6. Junko will send Andrea an email confirmation. True False

© 2019 British Council [Link]/learnenglish


Task 2
Write the sentences in the correct group.
no se convertirá en algo habitual
Let me see what I can do. I promise this won’t become the norm.

I’m happy to help you. I’m not sure if I can do that.

You’ll really be helping us. I appreciate your help.

I need a favour. I think we can make an exception this time.

The customer says: The supplier says:

© 2019 British Council [Link]/learnenglish

© 2019 British Council www.britishcouncil.org/learnenglish Listening: B1 A phone call from a customer Listen to the phone cal
www.britishcouncil.org/learnenglish © 2019 British Council Task 2 Write the sentences in the correct group. Let me see what I

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