CHARACTERS:
SUPPLIER: GREEKS MARK
MANUFACTURER: RAFAEL
WAREHOUSE: MARK STEVEN
RETAILER: MARYJOY
CUSTOMERS: RYAN AND LAARNI
TOPIC: SUPPLY CHAIN
SCENE 1: VIDEO OF MANUFACTURING PHONE
GREEKS: IN THE WORLD OF SUPPLY CHAIN, EVERY ROLE PLAYS A CRUCIAL PART
IN DELIVERY THE FINAL PRODUCT TO THE CUSTOMERS AND SOME CHALLENGES
CAN ARISE THAT REQUIRE COLLABORATION AND PROBLEM SOLVING AMONG
THE DIFFERENT ROLES
LETS TAKE A GLIMPSE INTO A DAY IN THE LIFE OF CELLPHONE PRODUCT
SCENE 2: LCC STORE
CUSTOMER AND RETAILER
Customer (LAARNI): Good afternoon! I'm interested in ordering the new iPhone 13.
Retailer (JOY): Of course, sir! The iPhone 13 is an excellent choice. Are you looking for a
specific color or storage capacity?
Customer:(LAARNI) I'm thinking of the blue color with 128GB storage. Do you have that
available?
Retailer (JOY)Let me check our inventory for you. types on the computer Yes, we have the blue
iPhone 13 with 128GB available for order. Would you like to proceed with the order today?
Customer (LAARNI): Yes, please. Can you also tell me about the available payment options?
Retailer (JOY): Certainly! We offer various payment options including credit card, cash, and
financing plans. Which one works best for you?
Customer (LAARNI) : I'll go with credit card payment. Can I also opt for home delivery?
Retailer (JOY): Absolutely, sir. We provide free home delivery for all orders. I'll just need your
address and contact information.
Customer (LAARNI): Great, here are my details. hands over a card with contact information
Retailer(JOY): Thank you. Your iPhone 13 will be delivered to this address within 2-3 business
days. Is there anything else I can assist you with?
Customer (LAARNI): That's all for now, thank you for your help!
Retailer (JOY): My pleasure, sir. If you have any further questions or need assistance in the
future, feel free to contact us. Have a wonderful day!
Customer (LAARNI): You too, goodbye!
The customer exits the store, satisfied with their inquiry as the retailer contacts its supplier.
SCENE 3:
SUPPLIER AND RETAILER
Setting: Inside the electronics store, the retailer is behind the counter, contacting the
supplier via phone. Meanwhile, in the supplier's office, they are preparing to contact the
manufacturer.
Retailer (Joy): Dials supplier's number
Supplier: (GREEKS): Answers Hello, this is Greeks Mark, how can I assist you today?
Retailer (JOY): Good afternoon, Mr. Greeks Mark. This is Maryjoy Labao from LABAO
GADGET STORE . I'm calling to inform you that we have a customer who ordered an iPhone
13.
Supplier (GREEKS): Great news! We'll get those parts ready for you. Can you confirm the
delivery address and any specific requirements for the parts?
Retailer (JOY): Certainly. The delivery address is QUEZON ST. MASBATE CITY ,5400. We
need the parts for one unit of the iPhone 13, including the display assembly, battery, and housing.
Supplier (GREEKS): Understood. We'll prepare the parts and have them shipped out to you
promptly. hangs up and proceeds to contact the manufacturer
SCENE 4: SUPPLIER TO MANUFACTURER
Supplier (GREEKS): Dials manufacturer's number
Manufacturer (RAFAEL): Answers Hello, this is Rafael Javier, how may I help you?
Supplier (GREEKS): Good afternoon, [Link]. This is Greeks Mark from GMP Company.
We have an urgent order for iPhone 13 parts from one of our retailers.
Manufacturer (RAFAEL): Certainly, we can assist with that. What parts are needed for the
iPhone 13?
Supplier (GREEKS): We require the display assembly, battery, and housing for one unit of the
iPhone 13. Can you expedite the production and shipment of these parts?
Manufacturer (RAFAEL): Of course, we'll prioritize this order for you. Can you provide me
with the retailer's delivery address?
Supplier (GREEKS): Certainly. The delivery address is QUEZON [Link] CITY, 5400
Manufacturer (RAFAEL): Noted. We'll begin manufacturing the parts immediately and arrange
for expedited shipping. You can expect the parts to arrive within the next 1-2 business days.
Supplier (GREEKS): Thank you for your prompt assistance, [Link]. We appreciate your
support in fulfilling this order.
Manufacturer ( RAFAEL): You're welcome, [Link]. If you have any further orders or
inquiries, feel free to reach out. Have a great day!
Supplier (GREEKS): You too, goodbye.
Both parties hang up, and the manufacturing process for the iPhone 13 parts begins,
ensuring timely
SCENE 5:
Title: "Manufacturing iPhone 13 Parts"
Setting: Inside the manufacturer's facility, workers are busy assembling iPhone 13 parts on
the production line. Meanwhile, in the supplier's office, they are awaiting confirmation
from the manufacturer.
Supplier ( GREEKS): Answers phone Hello?
Manufacturer (RAFAEL): Hi, it's Rafael Javier. Just wanted to confirm that we've received
your request for iPhone 13 parts. We've started production and will expedite the process as
requested.
Supplier (GREEKS): That's fantastic news! We really appreciate your prompt action on this.
Our retailer is expecting the parts soon, so the quicker, the better.
Manufacturer (RAFAEL): Understood. We'll ensure everything is manufactured to the highest
standard and shipped out promptly. Is there anything else you need from us?
Supplier (GREEKS): No, that's all for now. Thank you again for your assistance.
Manufacturer (RAFAEL): You're welcome. We aim to provide the best service possible. Have
a great day!
Supplier ( GREEKS): You too. Goodbye.
The manufacturer proceeds with the production of iPhone 13 parts, while the supplier
eagerly awaits their arrival.
SCENE 6: MANUFACTURER AND WAREHOUSING
Setting: Inside the manufacturer's office, a representative is contacting the logistics department to
arrange the shipment of iPhone 13 parts to the supplier.
Manufacturer( RAFAEL): Dials logistics department's number
Logistics ( MARK STEVEN): Answers Hello, this is the logistics department, how can I assist you?
Manufacturer (RAFAEL): Hi, it's Rafael Javier. I'm calling to coordinate the shipment of iPhone 13
parts to one of our suppliers.
Logistics (MARK STEVEN): Understood. Can you provide me with the details of the shipment?
Manufacturer (RAFAEL): Certainly. We have a rush order for iPhone 13 parts consisting of display
assemblies, batteries, and housings. The parts need to be delivered to
OSMEÑA ST. MASBATE CITY as soon as possible.
Logistics ( MARK STEVEN): Noted. We'll arrange for expedited shipping. Is there a specific delivery
timeframe required?
Manufacturer (GREEKS): Yes, the parts need to be delivered within the next 1-2 business days.
Logistics (MARK STEVEN): Understood. We'll prioritize this shipment and ensure it reaches the
supplier within the specified timeframe.
Manufacturer ( RAFAEL): Thank you for your assistance. Please keep us updated on the status of the
shipment.
Logistics (MARK) Of course, we'll provide you with tracking information once the shipment is on its
way. Is there anything else I can assist you with?
Manufacturer ( RAFAEL): No, that's all for now. Thank you again for your help.
Logistics ( MARK) : You're welcome. Have a great day!
Manufacturer ( RAFAEL): You too. Goodbye.
The manufacturer's representative hangs up, satisfied with the coordination of the shipment,
ensuring timely delivery of the iPhone 13 parts to the supplier.
SCENE 7: CUSTOMER TO RETAILER (FOR THE DELAY)
Setting: Inside the electronics store, the retailer is behind the counter as the customer approaches,
visibly concerned.
Customer ( LAARNI): Hi, I am here about my iPhone 13 order. It's taking longer than expected.
Retailer (JOY): I apologize for the delay. Let me check the status for you right away. The retailer quickly
checks the order status on the computer.
Retailer( JOY): It seems there's been a delay in the shipment of the iPhone 13. I'll contact the logistic
department immediately and provide you with an update as soon as possible.
Customer (LAARNI): Thank you. I appreciate your help.
The customer nods understandingly as the retailer picks up the phone to contact the Logistic dept.
SCENE 8: RETAILER TO WAREHOUSE (logistic dept)
Setting: Inside the electronics store, the retailer is behind the counter, dialing the logistics
department's number.
Retailer( JOY): Dials logistics department's number
Logistics ( MARK): Answers Hello, this is the logistics department, how can I assist you?
Retailer( JOY): Good afternoon, it's Maryjoy Labao from LABAO GADGET STORE I'm
calling to inquire about the delay in the shipment of our iPhone 13 order.
Logistics (MARK): Let me check the status for you. pauses briefly It appears there was an
unexpected delay with the delivery truck scheduled to transport your order. We're working to
resolve the issue and expedite the delivery.
Retailer ( JOY): Thank you for the update. Can you provide an estimate on when the iPhone 13
will be delivered?
Logistics ( MARK): We're expecting the shipment to arrive at your store by the end of the day
tomorrow. I apologize for any inconvenience this may have caused.
Retailer ( JOY): Understood. Thank you for your assistance in resolving this matter.
Logistics ( MARK): You're welcome. If you have any further questions or concerns, feel free to
contact us.
The retailer hangs up the phone and prepares to inform the customer about the updated
delivery timeframe.
SCENE 9: WAREHOUSE TO RETAILER
Setting: Inside the electronics store, the retailer is behind the counter when the delivery person arrives
with the iPhone 13 shipment.
Delivery Person ( LOGISTIC DEPT.) Good afternoon, I have a delivery for [MARYJOY LABAO ] from [FLASH
Company].
Retailer: Good afternoon! That's for us. Thank you. The retailer signs for the delivery and accepts the
package containing the iPhone 13.
Delivery Person: Here you go. Have a great day!
Retailer: Thank you, you too.
The delivery person leaves as the retailer eagerly opens the package to inspect the iPhone 13 parts.
SCENE 10: RETAILER TO CUSTOMER
Setting: Inside the electronics store, the retailer is behind the counter, dialing the customer's phone
number.
Retailer: Dials customer's phone number
Customer: Answers Hello?
Retailer: Good afternoon, this is Maryjoy Labao from [LABAO GADGET STORE ]. I'm calling to inform you
that your iPhone 13 order has arrived and is ready for pickup.
Customer: Oh, that's wonderful news! Thank you for letting me know.
Retailer: You're welcome. You can come by the store anytime during our business hours to pick up your
order.
Customer: I'll be there later today to pick it up. Thank you again for the update.
Retailer: My pleasure. We'll see you soon.
The customer hangs up, excited to finally pick up their iPhone 13 from the store.
SCENE 11: RETAILER TO CUSTOMER
Setting: Inside the electronics store, the customer is at the counter inspecting the iPhone 13 as the
retailer stands nearby.
*examining the iPhone 13 Everything looks good.
Customer ( LAARNI): I'm satisfied with my purchase.
Retailer: I'm glad to hear that! If you have any questions or need assistance with anything else, feel free
to ask.
Customer: Thank you. I appreciate your help.
The customer leaves the store, satisfied with their iPhone 13 purchase, while the retailer moves on to
assist the next customer.
