ANDRÉS FELIPE PINILLA VERA
Industrial Engineering student.
EDUCACATION
National University of Colombia
January 2018–Today
Industrial Eng.
University of Illinois
Profile September 2020 – December 2020
9th-semester Industrial Engineering Business strategy course
student at the National University of
Colombia (Bogotá Campus), adept at PROFESSIONAL EXPERIENCE
embracing challenges and Tetra Pak / (Internship) SCS & CSR
commitments. Trained in collaborative
August 2023 – Today
teamwork, I bring experience in
In my role as a Supply Chain Specialist, I actively coordinated and
developing and supporting intra-
streamlined the movement of goods, supporting the updating of
organizational projects, including
inventory level information and monitoring the movement of goods
market expansion, process
for various customers. Additionally, I managed the billing process for
systematization, and standardization.
Colombian customers and processed new orders for packaging
Eager for continuous learning and
materials, providing follow-up support to the back-office structure.
personal growth, I am a proactive and
These efforts were aimed at ensuring customer satisfaction and
adaptable individual, organized and
maintaining a consistent availability of materials for our customers.
methodical in my approach to work. I
maintain a steadfast commitment to a
As a CSR, I am responsible for maintaining strong communication
service-oriented, collaborative, and
channels with clients, addressing inquiries, and resolving issues
amiable attitude, both towards clients
promptly. I also play a key role in order processing, ensuring the
and the team.
timely delivery of products. Through this experience, I have gained
valuable insights into the intricate dynamics of supply chain
Proficient in English at a C2 level (SET
management and honed my customer service skills, contributing to
EF Certification), A2 proficiency in
the seamless operation of Tetra Pak's supply chain and enhancing the
German, and native proficiency in
overall customer experience.
Spanish. Additionally, I possess
efficient proficiency in technological
BESCO Otomotiv (Konya, Turkey) / International Trade Specialist
platforms for data analysis. With over
July 2021 – January 2023
4 years of experience in customer
I managed current Spanish-speaking clients while also identifying
service, I have a comprehensive
new leads in the EU and select Latin American countries. Additionally,
understanding of export processes,
I prepared documentation for export processes, successfully
customs logistics, and associated
expanding the company's market presence in new countries and
documentation.
further penetrating established markets.
CONTACT INFO I collaborated in marketing by jointly creating a strategy to position
PHONE: 0057 316 7538819 the company internationally. This involved working with
WEB SITE: multidisciplinary teams to establish strategic tasks, deadlines, KPIs,
[Link] and their follow-up.
Email: felipe.pinilla24@[Link] Furthermore, I conducted precise market research to identify key
players in the transportation sector in the Latin American market.
CERTIFICATIONS The findings were used to propose a strategy to the management
team for positioning the company in these markets with a coherent
EF SET Certificate:
value proposition and an appropriate sales strategy.
[Link]
The Fundamentals of Digital Marketing:
ANEIAP / Volunteer Work
[Link]
January 2018 – February 2023
cO3ZeQyWXNzc164e338zI-Ey41Y/view
As a member of the marketing team, I spearheaded marketing
campaigns and contributed to content development. Additionally, I
SKILLS organized training events aimed at educating and empowering
industrial engineers from various universities nationwide.
Furthermore, I actively participated in comprehensive training
events as a student.
