BSBMGT517 Manage operational plan Student Assessment

Assessment Details
SIT50416 - Diploma of Hospitality Management
Qualification Code/Title

Assessment Type Assessment – 3 Time allowed

13 august
Due Date Location SCCM Term / Year T-3

Unit of Competency
National Code/Title BSBMGT517 Manage operational plan
Student Details
Student Name PRABIN SUNUWAR Student ID MCS00001LJ
Student Declaration: I declare that the work submitted is my own Signature: _____prabin____________
and has not been copied or plagiarised from any person or source. Date: 01/08/2023
Assessor Details
Assessor’s Name Imran hossain
RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY
Feedback to student:

*If Student is Not Satisfactory Assessor Declaration: I declare that I have conducted a fair,
Reassessment Required Yes No valid, reliable and flexible assessment with this student, and I
Comment: have provided appropriate feedback.
Signature: ________________________
Date: ______/_______/___________
Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the
assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line
spacing must be Single line and Footer of submitted document must include Student ID, Student Name and Page
Number. Document must be printed double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must
be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except
where indicated by referencing, and that student have followed the good academic practices noted above.

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Assessment Task 3: Manage acquisition of resources

Task summary
This assessment task requires you to implement the operational plan by organising human resources and
equipment requirements in accordance with organisational policy and procedures.
This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks and other learning materials

 Computer with Microsoft Office and internet access

 Equipment List

 Recruitment and Selection Policy and Procedures

 Purchasing Policy and Procedures

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Email to the CEO x 2

 Email to the Human Resources Manager x 2

 Email to the Administration Team

 Updated Operational Plan

 Induction Program

 Induction policy and Procedures.

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address
all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to
complete further assessment to demonstrate competence.

Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Reassessment attempt(s) will be arranged at a later time and date.
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You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part
of the assessment.

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Assessment Task 3 Instructions as provided to students

Complete the following activities:

1. Implement strategies for recruiting staff.

Review the King Edward VII College Recruitment and Selection Policy and Procedures
and implement the actions from your plan to ensure the required staff are recruited.
This will include liaising with the human resources department as set out in the
Recruitment and Selection Policy and Procedures to ensure that the required staff are
recruited.
This must include:

 Requesting approval of the positions required for the expansion as per the scenario
information for the staff required (activity 2 below).

 Details of the required positions as per the Recruitment and Selection Policy and
Procedures requirements (activity 3 below).

Strategies of recruiting staff

Strategies Description Team action Respons
ible
College King Edward VII College aims to Research and compile a HR
recruitment enhance its recruitment by attracting list of universities and
colleges with strong
capable and qualified individuals from programs relevant to the
external sources, thus inspiring other positions available at
students to strive for excellence. The King Edward VII
college will extend invitations to College. Reach out to
eligible candidates from various career services
departments, professors,
campuses, urging them to apply for and student organizations
diverse positions within the at these institutions to
organization. This approach not only spread awareness about
fosters diversity but also serves as an job opportunities at the
incentive for students to excel. college.

Online When King Edward VII College faces Organizing the HR

recruiting challenges in reaching applicants with online website job
adverts aimed at
the desired qualifications, particularly selecting the viable
those from other colleges, the applicants for the
organization will implement a strategy. different available
This involves posting various job positions
positions on the official website and
extending invitations to potential
applicants to apply. Subsequently, a
selection and placement procedure will
be carried out, which will include an
interview process. Among the
candidates, those who meet the
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necessary qualifications will be
identified and placed in suitable
positions.
Targeted It might be necessary to establish a Create a task force to MANA
recruitment more diverse workforce that mirrors the identify and recruit GMENT
demographic makeup of the clientele individuals with a
you cater to. This could involve wide range of
recruiting personnel who possess language skills and
particular language proficiencies or specialized
specialized degrees to effectively qualifications,
address the needs of your target reflecting the diverse
audience. backgrounds and
needs of your client
base.
Internship The organization recruit's students from Establish a structured HR
various collaborating institutions who collaborative program
with partner institutions to
take part in partnership activities. These identify and nurture
students are then selected to fill various students for potential
available positions within the campus. recruitment, ensuring a
seamless transition from
partnership activities to
campus positions.

Volunteer Voluntary recruitment at King Edward VII Institute a structured MANA

College offers a means to attract staff aligned voluntary recruitment GEMEN
with the institution's values, while providing T
opportunities for skill development,
program that not only
networking, and showcasing commitment. This aligns with the
approach accommodates flexible schedules, institution's values
allows potential candidates to demonstrate their but also empowers
passion for education, and can serve as a trial candidates to develop
period to assess mutual fit. Voluntary roles
contribute to a positive work environment,
skills, build
attract specialized skills, enhance the college's networks, and display
reputation, and foster diversity while their dedication, all
necessitating clear communication and respect while promoting a
for volunteers' contributions. flexible and passion-
driven engagement.

2. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
It should request approval for the positions, as set out in the Recruitment and Selection
Policy and Procedures.

From: Prabin
To: COE
Subject: Request for Approval of Open Positions

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Dear Sir/ Madam,

Good day! I hope this email finds you well.

I would like to present the management strategy for our organization, outlining a comprehensive
recruitment plan. King Edward VII College, under the guidance of the Human Resources department, is in
the process of formulating a recruitment strategy that caters to various categories of positions, both within
the top management and staff levels.
Our recruitment approach will encompass multiple avenues, including online job postings,
campus recruitment drives, targeted outreach, and the inclusion of interns from both internal and external
sources. In line with our commitment to fostering a culture of hard work and achievement, we are also
excited to announce the inclusion of recent graduates from our institution in our recruitment efforts.
Graduates who have successfully completed their courses at King Edward VII College will have the
opportunity to join our ranks.
I have attached the detailed recruitment strategies for your perusal. Kindly review and provide
your valuable approval for the same.

Thank you for your attention to this matter. I eagerly await your response.

Warm regards,
Prabin sunuwar

Recruitment [Link]

3. Send an email to the Human Resources Manager (your assessor).

The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.
It should request details of the new positions, as set out in the Recruitment and
Selection Policy and Procedures.
It also needs to address the issue of intellectual property rights and responsibilities
in relation to the new employees. The new trainers will be asked to develop some
of the training and assessment content for the new courses and the College wants
to own all the IP of any training resources developed by these new trainers. Do
some research into how this should be handled and explain to the HR Manager
what you would like them to do.
Develop and save the email text as a separate document before sending the email.

From: Prabin sunuwar

To: HR Team
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Subject: Request for Approval of Open Positions
Hi Team,
Good day! I am reaching out to you to request your valuable collaboration in
providing us with the details of the new positions that the company requires. We are
considering the characteristics outlined in the Policy and the procedures for hiring and
selecting within the company. Your support is crucial as we are currently experiencing a
phase of growth, necessitating the selection of new personnel. Kindly find our recruitment
process outlined below:
1. Send out a Recruitment Notification:
 Ensure utmost confidentiality in the process.
2. Testing (if required):
 Tests should align with the essential requirements of the job.
 Verify that the tests are up-to-date and relevant.
 Guard against any bias or indirect discrimination.
3. Interviewing:
 Allow applicants the opportunity to showcase their potential contributions to the
organization, focusing on their capabilities rather than merely confirming
expectations or testing under pressure.
 Assess the need for any specific arrangements to accommodate diverse candidates.
 Prepare interview questions in advance to ensure consistency and fairness.
 Center questions around the genuine job requirements.
 The selection committee has the right to inquire if applicants can fulfill the job
requirements.
 It is acceptable to inquire if candidates with disabilities require any adjustments to
perform the job effectively.
 Provide interviewees the time and space to articulate their points.
 Respect moments of silence; rephrase or seek clarification if necessary.
 Avoid making assumptions about an individual's job capacity based on physical
attributes.
 Maintain thorough records of questions asked and responses provided.
4. Making the Decision:
 Base decisions on the established selection criteria.
 Evaluate applicants' performance against essential and desirable qualifications.
 Consider all available information, including application forms, interviews, referee
reports, and test results.
 Document decisions in the selection report form.
5. Inform Successful and Unsuccessful Applicants:
 Extend Offer of Employment and provide the contract of employment to
successful candidates.
 Notify unsuccessful candidates in a professional and courteous manner.
6. Appointment and Induction:
 Await the signed Offer of Employment and contract from the successful candidate.
 Schedule the start date for the new employee.
 Organize comprehensive induction and training for the new employee.
 Provide an induction manual that includes the contract of employment, Enterprise
Agreement, and the training and professional development schedule.
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 Conduct induction training to familiarize the new employee with the organization's
processes and expectations.
 Plan for follow-up assessments during the probation period and further
professional development.

Feel free to contribute your insights to enhance this process.

Thank you for your collaboration.

Best regards,
Prabin

4. Develop and implement strategies for induction.

When you were reading the Recruitment and Selection Policy and Procedures, you
noticed there was a reference to an Induction Program and an Induction Policy and
Procedures. You have not seen these before. You speak to the Human Resources
Manager and they admit there is very little in the way of induction and the
documentation is informal at best. They have been meaning to develop better
documents but have been overwhelmed with other duties.
Develop a set of Induction Policy and Procedures and an Induction Program so that
a quality induction system will be in place before the new staff start work at King
Edward VII College.
When developing your induction documents, consider the things that new
employees would need to know as part of starting a new job and those that they
would be required to know to ensure that King Edward VII College is meeting their
legal obligations.

Induction Policy and Procedures

1. Introduction
- Commitment to comprehensive induction.
2. Objectives of Induction
- Smooth transition for new employees.
- Understanding of college's values, policies, and procedures.
- Compliance with legal obligations.
- Effective role performance.
3. Responsibilities
- HR Department: Coordination and oversight.
- Department Managers/Supervisors: Job-specific integration and training.
4. Induction Program
- General Orientation: Welcome, history, facilities.
- Legal and Compliance: Contracts, policies, rights.
- Job Role Specifics: Responsibilities, tools, goals.

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- Professional Development: Training, growth opportunities.
- Health and Safety: Protocols, emergencies.
- College Culture: Inclusion, teamwork.
5. Evaluation and Continuous Improvement
- Feedback-driven assessment.
- Regular updates to align with changing needs.

Induction Program Schedule

Day 1
- General orientation and welcome.
- College's history, mission, values.
- Campus tour and facilities overview.
- Initial health and safety briefing.
Day 2-3
- Legal and compliance review.
- Introduction to college policies.
- Detailed job role-specific training.
Day 4-5
- Professional development opportunities.
- Health and safety training.
- Department-specific orientation.
Week 2
- Continued department-specific training.
- Career development discussions.
- Introduction to college culture.
Ongoing
- Mentorship and support.
- Regular check-ins.

5. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
It should request approval on your Induction Policy and Procedures and Induction
Checklist.

From: Prabin sunuwar

To: COE
Subject: Request for Approval: Induction Policy, Procedures, and Program

Dear CEO,

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I trust this email finds you in good health. I am writing to request your approval for the newly formulated
Induction Policy, Procedures, and Program Schedule. The comprehensive details of these initiatives have
been included in the attached email for your perusal.

These documents represent a significant step towards enhancing our onboarding process, ensuring that our
new employees are seamlessly integrated into our college's culture and operations. The Induction Policy and
Procedures outline a structured framework that emphasizes a smooth transition, compliance with legal
obligations, and a clear understanding of our values and practices. Meanwhile, the Program Schedule
provides a breakdown of the onboarding journey, ensuring all vital components are addressed.
Your support and endorsement of these documents would greatly contribute to the success of our efforts.

I appreciate your time in considering this request and am open to further discussions or questions you might
have.

Thank you for your attention to this matter.

Best regards,
Prabin Sunuwar

Induction Policy, Procedures, and Program [Link]

6. Implement induction strategies.

The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.
Attach your Induction Policy and Procedures and an Induction Program.
Using your own words, inform the Human Resources Manager of the following:

 the documents attached and their purpose

 approval has given

 all department/area managers must view them.

 checklist must be given to all new employees from now on

 all current staff must complete induction

 managers can speak to you if they have any questions.

Answer is attached with Qn 7.

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7. Implement strategies for purchasing equipment.

Review the King Edward VII College Purchasing Policy and Procedures, which has
just been developed due to the expansion of the College.
Also review the Equipment List. This shows what equipment needs to be purchased
for each campus.

From: Prabin sunuwar

To: Management of King Edward VII College,
Subject: Equipment Purchasing Strategies for Sydney and Brisbane Campuses
Dear Management of King Edward VII College,

I hope this email finds you well.

I am writing to address the pressing matter of equipment shortages at both our Sydney and Brisbane
campuses. Through a thorough analysis conducted by the management and staff of King Edward VII
College, it has become evident that additional equipment is essential for the efficient delivery of our
services.

To address this situation, we have compiled a list of equipment that requires immediate procurement:

Equipment List:
 8 telephones
 10 staff computers
 20 student computers
 4 printers
 2 scanners
 4 iPads
 10 staff desks and office chairs
 50 student desks (2-seater)
 100 student chairs
 100 pens (with college logo)
 50 packs of A4 paper
 10 staplers
These items will be shared between our Sydney and Brisbane campuses, enhancing the operational
efficiency and overall experience for both staff and students.

To ensure a systematic approach, we have outlined a procurement procedure that defines each stage of the
process. Here is an overview:

Stage Description Duration

Identification of the equipment The organization's procurement 1 month
purchase needs department assesses equipment
needs.
Procurement process by the Procurement department places
organization bids after assessing the
organization's needs.
Selection of the procurement The organization selects the best 3 months
company supplier from suitable and
reputable bidders.
Delivery and assessment of Procurement department assesses 2 months
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equipment equipment delivery to ensure it
matches the organization's needs.
Payment for equipment delivery The organization pays for the 1 month
purchased equipment.

We are committed to efficiently managing this procurement process to meet the demands of our campuses
and ensure a seamless integration of the new equipment.

Your support and guidance in this Endeavor are highly appreciated. Should you have any questions or
concerns, please do not hesitate to contact me.

Thank you for your attention.

Best regards,
Prabin sunuwar

8. Send an email to the Administration Team (your assessor).

The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.
It should ensure that the administration team procures the equipment required for
the new campuses.
The email text (about 1 page) should, as a minimum, outline:

 The purpose of the purchasing policy and the need to ensure that all
purchases are made accordingly. You should summarise the key messages of
the policy as per the purchasing principles.

 The required information for purchase of equipment for new campuses as

follows:

 Description of equipment requirement and number and type to be made as per

existing campus, which will include reference to the attachment.

 Required timelines for the purchase of the equipment.

 Requirement to receive and approve quotes as per purchasing policy – you

should ensure you clearly refer to the procedure required as relevant to the
budget for the equipment.
Attach the Equipment List to the email.
Develop and save the email text as a separate document before sending the email.

From: Prabin Sunuwar

To: Administration Team (your assessor).
Subject: Request for Equipment Procurement for New Campuses
Dear Administration Team,
I trust this email finds you well.
I am reaching out to discuss a critical aspect of our ongoing expansion efforts – the procurement of
equipment for our new campuses. As we embark on this exciting journey, it is imperative that we adhere to
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our purchasing policy to ensure seamless operations and the successful establishment of our new facilities.
Our purchasing policy is designed to uphold transparency, cost-effectiveness, and the highest quality
standards in all our procurement endeavours. The key messages of our policy emphasize the following
purchasing principles:
 Value for Money: Every purchase must represent a balance between cost and
quality, ensuring the best value for our resources.
 Compliance: All purchases must comply with relevant laws, regulations, and
ethical standards.
 Vendor Relations: Building strong partnerships with reputable vendors is essential
to ensure timely delivery and optimal service.
 Budget Adherence: Procurement activities must align with the budget allocated for
each specific category.
With the establishment of our new campuses, we need to secure the necessary equipment to support our
operations effectively. Attached to this email is a detailed Equipment List outlining the specific
requirements and quantities needed for each type of equipment, mirroring the standards set at our existing
campuses.
We kindly request your assistance in guiding our administration team through the process of equipment
procurement, following these essential steps:
 Quotation Approval: Our purchasing policy necessitates the receipt and approval
of quotes from vendors. Please guide us on how to appropriately proceed with this
step-in alignment with the designated budget for each equipment type.
 Timelines: We understand the importance of timelines in our expansion project. It
would be greatly appreciated if you could provide us with guidance on the
expected timelines for the procurement process, ensuring that the equipment is
secured in a timely manner.
We are dedicated to adhering to the principles of our purchasing policy and ensuring that our new campuses
are equipped to deliver excellence in education and services. Your support and expertise in this matter are
invaluable to us.
Thank you for your time and consideration. Please find the attached Equipment List for your reference.
Best regards,
Prabin sunuwar

Equipment list .doc

9. Update the Monitoring Actions section of your Operational Plan.

Update the Monitoring Actions section of your Operational Plan based on the
actions you have implemented in this assessment task. Submit to your assessor.

Answer:
Updated the monitoring actions. Please see operational plan in assessment 2 answer sheet
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Assessment Task 3 Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Implement actions for recruiting staff,

including:

 Requesting approval of the

positions required for the expansion
for staff?

 Including details of the required

positions as set out in the
Recruitment and Selection Policy
and Procedures requirements

Demonstrate understanding of
intellectual property requirements
through informing Human Resources
that the HR Manager needs to ensure
that trainers’ employment contracts
include a section of the ownership of IP
belonging to the College?

Develop systems/strategies for induction

by creating the missing induction
documents?

Implement induction
systems/strategies?

Implement actions for purchasing

equipment demonstrated through emails
to the administration staff that:

 Confirm purchasing procedures

 Description of equipment
requirement, number and type to be
made the same as the existing
campus

 Required timelines for the purchase

of the equipment

 Requirement to receive and

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approve quotes as per purchasing

policy, clearly referring to the
procedure required as relevant to
the budget for the equipment?

Task outcome: Satisfactory Not satisfactory

Assessor signature:

Assessor name:

Date:

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