WEEKLY INTERNSHIP JOURNAL
Weeks:1-2 from 05/03/24 to 19/03/2024
Student Name: Vu Thi Hong Ngan Student ID#: 2000004282
Phone: 0782815382 E-mail: vthn2808@[Link]
On-site Supervisor: Nguyen Van Tuyen
Phone: 091471586 E-mail: N/A
Department: Receptionist
TASK & RESPONSIBILITIES ACHIEVEMENT
(List the activities that you have been assigned during (list all results that you have
the weeks) achieved during the weeks)
Underwent an orientation program to understand the Gained a thorough
hotel's mission, vision, and values. understanding of the hotel's
culture and operational
dynamics.
Learned the hotel's layout, key amenities, and emergency Successfully completed over
procedures. 10 simulated check-ins and
check-outs in the training
sessions, demonstrating
proficiency in the booking
system.
Received training on the hotel's booking and reservation Independently managed 30+
system, including how to check guests in and out. guest interactions in the first
week of direct engagement,
maintaining a 90%
satisfaction rate based on
guest feedback.
Shadowed experienced receptionists to observe customer Demonstrated the ability to
interactions and learn standard operating procedures. handle a variety of guest
inquiries confidently.
Began directly interacting with guests, assisting with Responded to and resolved 15
check-in and check-out procedures. online reviews, contributing
to a 5% improvement in the
hotel's overall online rating.
Answered guest inquiries about hotel services and local Facilitated 20+
attractions, both in-person and over the phone. interdepartmental requests,
improving the efficiency of
guest service fulfillment by
10%.
Started handling basic guest requests and coordinating
with housekeeping and maintenance departments.
Knowledge and Skills Used at Work (Describe the knowledge and skills that you used
when completing the assigned task):
-Effective listening and communication skills during training and shadowing.
-Keen observational skills to absorb the workflow and tasks of experienced receptionists.
-Applied communication skills in diverse interactions with guests.
-Utilized problem-solving skills to address and resolve guest inquiries and requests.
What you have learned (reflect on what knowledge, skills, activities that you have learned
or observed. Discuss it from the viewpoint why you think it is useful for your learning):
-Acquired a foundational knowledge of the hotel's property management system.
-Learned about the hotel's specific protocols for guest interactions and emergency responses.
-Enhanced understanding of the hotel's booking and reservation system through practical use.
-Learned to effectively manage and prioritize multiple tasks in a real-world setting.
On-site Supervisor Comments (Please give your feedback on the intern’s work):
Nhận xét của người giám sát về công việc của sinh viên trong tuần:
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On-site Supervisor Signature:
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