PASSENGER TERMINAL WORLD | JUNE 2022

JUNE 2022
Urban air mobility
The next generation of aircraft
set to transform how passengers
IN THIS ISSUE: ORLANDO | RESTROOM DESIGN | URBAN AIR MOBILITY | SEATING | 5G | BAGGAGE HANDLING | SELF-SERVICE SECURITY

access aviation services

Self-service security
Technology breakthroughs that
could make self-screening a reality

Baggage handling
How to improve the sustainability
of baggage handling operations

5G
THE LATEST TECHNOLOGY
Also inside:
EDITOR’S PICKS
published by UKi Media & Events

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 IN THIS ISSUE...

46
Cover
20 story
UPDATE
4 Electric flight
Munich Airport
International launches
Air Mobility Initiative with
industry partners
8 Expansion project
Denver International
Airport opens new
16-gate concourse
10 Environmental plans
Six airports share their
latest projects aimed at
improving sustainability
12 New way to pay
Bangalore International
Airport Limited offers
16 FEATURES
an omnichannel
payment solution
CASE STUDY: ORLANDO SELF-SERVICE SECURITY
14 Transport hub 20 Orlando magic
Auckland Airport
60 Solo project
The new South Terminal Complex How self-service technology can
announces multimillion- combines architecture, nature and transform the security checkpoint
dollar transportation
center project
26 technology to wow passengers
AUTONOMOUS VEHICLES
16 Digital travel RESTROOM DESIGN 68 Driving change
How to enhance the travel 26 All inclusive Four use cases that highlight the
experience as passengers Providing restrooms to meet every potential for autonomous vehicles
return to the skies traveler’s needs is critical in how at airports
passengers rate an airport
PASSENGER TERMINAL
URBAN AIR MOBILITY EXPO 2022
34 Future of flight
Urban air mobility is set to 76 Editor's picks
revolutionize the way passengers PTW editor Hazel King reveals
access aviation services her must-see events happening
in Paris, June 15-17
SEATING SUPPLIER INTERVIEWS
40 Game changer
34 The right seating solution at every
step of the journey is key to an
86 Siemens Logistics
Digital solutions can help airports
cope with increased demand
exceptional passenger experience
following the pandemic
COVER STORY: 5G 87 SITA
46 Get connected Smart technology, automation

60
What opportunities does 5G and digitalization are securing
provide for operators, stakeholders the future of the aviation industry
and passengers? 88 Lima Airport Partners
The challenges and opportunities
BAGGAGE HANDLING of a multibillion-dollar expansion
54 On a mission
54
project at Peru's main airport
The Green Baggage Alliance is
pushing baggage handling to the
top of the sustainability agenda

[Link] JUNE 2022 Passenger Terminal World 1

IN THIS ISSUE...

94 DESIGN AND
TECHNOLOGY
EDITORIAL
Editor: Hazel King
([Link]@[Link])
Production editor: Alex Bradley
91 Your airport vision Sub editors: Sarah Lee, Alasdair Morton,

104 Zoeftig Mary Russell

Web editors: Dan Symonds
92 Centralized security ([Link]@[Link]),
Lawrence Butcher
Leidos Editorial assistant/web writer:
Elizabeth Baker
93 Style and substance
Nurus DESIGN
Art director: Craig Marshall
94 Intelligent solution Art editor: Nicola Turner
OrionTEK
REGULARS 95 Latin luggage leader
PRODUCTION
Head of data and production:
100 Now arriving Alstef Lauren Floyd
New technologies, Production manager: Catia Rocha
systems and projects 97 Glide away
Starglide ADVERTISING
104 Back chat Publication director: Aboobaker Tayub
Are airports ready to 98 Support network
Arcadis CEO: Tony Robinson
maximize the impact of Managing director, magazines:

93
seamless passenger 99 Power and precision Anthony James
experiences? Interroll

CONTACT US
Passenger Terminal World,

EDITOR’S COMMENT Abinger House, Church Street,

Dorking, Surrey, RH4 1DF, UK
Tel: +44 1306 743744
Email: ptw@[Link]
I love self-service technology. In my local grocery store, I can scan and bag items myself Join our group on
and use the self-checkout to complete my purchases without any human interaction. It’s at [Link]
quick, easy and intuitive, although human intervention is sometimes required when the dreaded
Follow us on Twitter for news,
‘unexpected item in bagging area’ alarm sounds! views and more: @PTWmag
It seems I’m not alone in my love of this do-it-yourself approach to life. According to the
Self-Service Technology Market Research Report by Market Research Future, the self-service PUBLISHED BY
technology market is expected to reach US$72.5bn by 2030. And the aviation market will help to UKi Media & Events, a division
of UKIP Media & Events Ltd
drive this growth because 84% of airports are planning to invest in self-service technology by [Link]
2024, according to SITA’s 2021 Air Transport IT Insights report.
The check-in and bag-drop areas at airport terminals have long
been offering self-service solutions, but the security checkpoint has
largely remained untouched by this technology. But that appears
likely to change as airports look to improve the experience for PRINTED BY
passengers returning to travel after the pandemic. John Fortune, William Gibbons & Sons Ltd,
program manager of the DHS Science and Technology Directorate An extra 10 minutes 26 Planetary Road, Willenhall,
West Midlands, WV13 3XT, UK
(S&T) Screening at Speed Program, says in Solo project on page 60,
“Future passenger self-screening automation is expected to not
in security reduces
only keep travelers and TSOs [transportation security officers] an average Passenger Terminal World USPS 013954
is published quarterly. Airfreight and mailing
in the USA by agent named Air Business Ltd,
safer in pandemic situations but also improve the quality of
screening from a security perspective and provide an innovative
passenger’s retail c/o Worldnet Shipping USA Inc, 155-11 146th
Street, Jamaica, New York 11434. Periodicals

and convenient experience for airline passengers.” spend by 30% postage paid at Jamaica, New York 11431. US
postmaster: send address changes to Passenger
Terminal World, c/o Air Business Ltd, c/o
Introducing self-service technology at the security checkpoint Worldnet Shipping USA Inc, 155-11 146th Street,
will benefit airport revenues too: according to SITA’s passenger Jamaica, New York 11434. Subscription records
are maintained at UKi Media & Events, Abinger
processing research, an extra 10 minutes in security reduces an House, Church Street, Dorking, Surrey, RH4 1DF,
average passenger’s retail spend by 30%. UK. Air Business is acting as our mailing agent.

It is not just at the security checkpoint that innovations are being made. Following the launch Member of Audit Bureau of Circulations.
of the Green Baggage Alliance in December 2021, the industry is turning its attention to the Average net circulation per issue from
January 1 to December 31, 2021: 9,977
importance of baggage handling in improving aviation’s overall sustainability credentials. This
has been a long time coming, according to Marlon van der Meer, founder of BagsID and the Print publication: ISSN 1362-0770
Online publication: ISSN 2397-6470
Green Baggage Alliance. As he explains in On a mission on page 54, “If you look at an airport, in This publication is protected by copyright ©2022
some cases 67% of all terminal square meters are used for baggage processing, so why are we
avoiding the topic?” The Alliance will foster more collaboration across the industry to share data
and expertise and bring baggage handling operations further up the sustainability agenda.
Moving on?
Self-service and sustainability are just two of the many topics up for discussion at this year’s To amend your details, or to be removed from
our circulation list, please email datachanges@
Passenger Terminal Expo, which is taking place in Paris, June 15-17. On page 76 I’ve picked my [Link]. For more information about
must-see conference sessions, product launches and live exhibition demonstrations for you to our GDPR-compliant privacy policy, please visit
[Link]/[Link]#privacy.
see during the event – make sure you check it out! You can also write to UKi Media & Events, Abinger
House, Church Street, Dorking, RH4 1DF, UK, to be
removed from our circulation list or request a copy
Hazel King, editor of our privacy policy

2 Passenger Terminal World JUNE 2022 [Link]

Innovation.
There’s no stopping us.

The world’s love of travel is no longer on

hold. While they’ve been waiting, we’ve
been developing the future of airport
seating, with our team of experts
continuing to offer a seamless service
at every step of the journey.

[Link]

Join us
at Passenger Terminal
EXPO 2022 for the
big reveal at stand
number Z2.4080.
AIR MOBILITY INITIATIVE
HAZEL KING n

Air Mobility Initiative to

lay the foundations for the
electric air transportation
of the future

NEWS, VIEWS, JOBS AND EXCLUSIVE FEATURES...

4 Passenger Terminal World JUNE 2022 [Link]

 AIR MOBILITY INITIATIVE

© Airbus Helicopters
Airbus will use its Leading companies, universities, air mobility will create an additional link
CityAirbus NextGen
research institutes, municipalities in the travel chain connecting rural and
vehicle for test flights
and private organizations have joined urban regions with each other and bringing
forces to launch the Air Mobility Initiative passengers to and from our airport.
(AMI), which seeks to make electric aircraft “We need to make this journey as
mobility within and between cities a reality. seamless, safe and sustainable as possible
The members of the AMI include Munich to ensure user and public acceptance. By
Airport International, Airbus, the City combining the knowledge and expertise
of Ingolstadt, Deutsche Bahn, Deutsche of the different partners in the initiative,
Flugsicherung, Diehl Aerospace, Droniq, we will be able to develop a holistic and
Red Cross and Deutsche Telekom, all of integrated solution that could be tested and
which will be involved in joint projects deployed at vertiports worldwide as a next
Read more centered around three main areas: electric step,” she added.
about the aircraft, air traffic management services The initiative, which was launched
developments and vertiports (ground infrastructure). in January 2022, is partly funded by the
being made in Ivonne Kuger, EVP of corporate Free State of Bavaria (€17m/US$18m) and
urban air mobility development at Munich Airport the Federal Republic of Germany (€24m/
in Future of flight International, commented, “The aim is to US$25m). A further €45m (US$47m) will
on page 34 develop sustainable air mobility solutions be invested by the industry partners,
and fully integrate them into the existing bringing the total investment to €86m
transportation system. Our focus will be (US$90m) over three years.
on integrating air mobility into airport Explaining what the funding will be
infrastructure and systems. Airports have used for, Andreas Thellmann, head of
long since become intermodal hubs and the Air Mobility Initiative, said, “We will
examine the various elements of such
an air transportation system in realistic
projects to gain an accurate picture of the
technical and regulatory requirements.
Electric air transport can enhance public
The challenge lies as much transportation, airports and time-critical
mobility services. It will be environmentally
in the technology as in friendly, quiet and safe.”
public acceptance and To begin with, the AMI partners will
address the technological, infrastructural,
regulatory maturity legal and social prerequisites for the
Gregor Kursell, Airbus Helicopters Germany future implementation of advanced air
transportation. This knowledge will then
be used for a demonstration project under
real conditions with electrically powered
vertical take-off aircraft. Airbus will be
responsible for the aircraft (see CityAirbus
NextGen, left) together with Diehl
CityAirbus NextGen Aerospace, the University of
Stuttgart and other partners. The test
As part of the Air Mobility Initiative, Airbus will work with industry partners
flights will be carried out in the region
to develop components and systems for its CityAirbus NextGen vehicles.
around Ingolstadt in Germany.
“The CityAirbus NextGen is equipped with fixed wings, a V-shaped tail
“In many parts of the world, eVTOLs
and eight electrically powered propellers as part of its uniquely designed
[electric vertical take-off and landing
distributed propulsion system,” explained Airbus’s Gregor Kursell. “It is
vehicles] will offer a whole new mobility
designed to carry up to four passengers including a pilot on zero-emission
service in the near future,” commented
flights in multiple applications.”
Markus May, head of operations for urban
CityAirbus is being developed to fly with an 80km operational range
air mobility at Airbus. “Airbus and the AMI
and a cruising speed of 120km/h, making it ideally suited for operations
partners are aware that the introduction of
in major cities for a variety of missions, according to Kursell.
such a system requires the cooperation of
“The CityAirbus NextGen prototype is in a detailed design phase right
many players with different competences.
now. This is an entirely new market segment and wider ecosystem, which
Our goal is to build a transport service that
is emerging and developing. We expect to be able to bring a new mobility
benefits society, and this is what we are
solution to cities and communities once the technological bricks required
setting up here in Bavaria.”
for this service are mature enough,” he added.
“Our journey is not just about the
vehicle,” added Gregor Kursell, external

...ONLINE NOW! [Link]

[Link] JUNE 2022 Passenger Terminal World 5

AIR MOBILITY INITIATIVE

Flughafen München GmbH

Munich Airport International
aims to integrate air taxis
into its environment in the Industry challenges
next few years
Passenger Terminal World spoke exclusively to Ivonne
Kuger from Munich Airport International about the
challenges of eVTOLs and urban air mobility for airports
and how Munich Airport hopes to overcome these.
“Apart from the obvious challenges of developing
the air vehicles and getting them ready for certification,
there are multiple challenges related to regulation,
technology and business. Right now there is no legislation
or regulatory framework for planning, developing and
operating ground infrastructure for air mobility – so-called
vertiports. We have therefore joined the EASA taskforce
for vertiport prototype specifications, to work with other
industry partners on the development and introduction
of standards,” she said.
communications at Airbus Helicopters “There is a gap in technologies that will be required
Germany. “It is about creating a service for to handle eVTOLs on the ground. Most importantly,
society. The challenge lies as much in the we will have to provide sufficient energy, ideally from
technology as in public acceptance and renewable sources, to charge eVTOLs in a fast and
regulatory maturity. To integrate this air efficient manner to reduce turnaround times on the
transport service in the mobility system of ground, which will impact capacity.
tomorrow’s cities, we are looking at urban
air mobility [UAM] as part of an ecosystem.
Air mobility will create “From an airport point of view, the most critical aspect
is the integration of eVTOLs into our controlled airspace in
From the need for infrastructure to the an additional link an already busy hub airport with limited capacity. We are
development of automated air traffic
management, our holistic approach to UAM
in the travel chain therefore working with the German air navigation services
partner, DFS, on flight procedures, risk assessments
is what gets us closer to our goal of making connecting rural and simulation of the same to make sure that the new
type of traffic can be integrated in a safe and slot-neutral
this service as reliable and safe as can be.”
Other AMI projects include unmanned
and urban regions manner,” she added.
traffic management, which will deal with Ivonne Kuger, Munich Airport International “We also need to create a business model that
the safe and efficient flight of vehicles provides value for money to the air taxi users. Right now
on their routes inside and outside cities, we do not know much yet about the future operators
and vertiports, with the aim of finding of air taxi services. They have yet to emerge. And yet
innovative and sustainable solutions for we already need to invest in ground infrastructure and
the planning, permitting, implementation need to prepare ground operations to facilitate the new
and operation of ground infrastructure for means of transportation. That requires solid planning and
eVTOLs (see Vertiports, below). validation of many assumptions with a deep look into the
“We are working on the design and on a glass bowl of future demand.
concept of operations for vendor-agnostic “Our experts have developed a first traffic forecast
common-use vertiport infrastructure at and respective business plan model for vertiport
Munich Airport,” explained Kuger. “The operators that is built on the idea of starting small
idea is to integrate air taxis into the existing and then expanding in line with traffic growth when the
airport environment in a sustainable air mobility network develops further. Public funding
and scalable manner and to do so in the schemes like the AMI help tremendously in kick-starting
framework of our airport masterplan over such a development,” she concluded.
the next [few] years.” n

Vertiports
The vertiport element of AMI will consider a number Air Port on the development of
of prerequisites such as environmental impact, the latter’s Air-One vertiport,
intermodality, slot neutrality, regulatory requirements, which was officially opened on
approval of flight procedures and ground infrastructure, April 25, 2022, in Coventry, UK.
as well as digital solutions for a seamless travel chain. According to Munich Airport, this
Under the leadership of Munich Airport International, partnership will help ensure that
a team consisting of interdisciplinary experts from the vertiport project becomes
Bauhaus Luftfahrt, Nuremberg Airport and the a blueprint for future vertiport
universities of Ingolstadt, Eichstätt and Munich, as deployments in multiple environments and settings. Air-One is the world’s
well as other academic and industry partners, will Munich Airport International’s Dr Ralf Gaffal said, first hub for drones and
vertical take-off and
work closely together on this. “Partnering with Urban-Air Port has allowed us to
landing vehicles
In a separate project, the international business join forces in designing, implementing and operating
division of Munich Airport has been working with Urban- scalable and sustainable vertiports around the world.”

6 Passenger Terminal World JUNE 2022 [Link]

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DENVER CONCOURSE C
HAZEL KING n

Denver opens 16 new gates

on Concourse C as part of
US$2.3bn expansion program
Project: gate expansion program
budget: US$2.3bn Denver International Airport (DEN) Work on the C-East expansion area
Completion: end of 2022 has officially opened 16 new gates on began in early 2019 and has been managed
Concourse C as part of Phase 1 of its Gate by the Holder-FCI joint venture that also
Expansion Program that will see 39 new gates manages expansion work on Concourse
open across all three concourses (see Gate B-East. Jacobs was contracted for
expansion overview, right) by the end of 2022 architectural and design services for the
and increase overall gate capacity at the project, and WSP serves as DEN’s program
airport by 30%. management team (PMT).
The 49,200m 2 Concourse C-East expansion “The Gate Expansion Program is just
area includes 20 holdrooms as well as an one way we are growing our infrastructure
outdoor patio, comfortable seating, charging to ensure we are prepared for 100 million
stations, new restrooms, nursing rooms, pet passengers in the next 8 to 10 years,” said
relief areas and space for eight new shopping DEN CEO Phil Washington. “These new
and dining options that will open in 2023. gates will not only allow one of our largest
Speaking at the ribbon cutting ceremony carriers to expand at DEN but provide
on May 5, Mayor Michael B Hancock said, our passengers with more options and an
“Denver International Airport is our region’s improved experience.”
ABOVE and Colorado’s largest economic engine, and All 16 gates in the C-East expansion area
The new C-East these investments are critical to keeping that have been leased by Southwest Airlines,
Concourse is engine running to support our entire city and which will begin operating out of the new
352m long state. These new gates will bring more flights, gates by early June. Two of the new gates
RIGHT jobs and economic opportunities to our will remain closed for several months to
Passengers will region while making even more destinations enable alignment and tie-in with existing
enjoy comfortable accessible for our residents, and making gates and new holdroom construction. The
seating and plenty Denver even more accessible to travelers from final two gates and additional holdrooms
of charging stations around the world.” are expected to be operational by October.

8 Passenger Terminal World JUNE 2022 [Link]

 DENVER CONCOURSE C

All photos courtesy of Denver International Airport

GATE EXPANSION OVERVIEW
Over the past 27 years, the
number of passengers
handled annually by CONCOURSE A-WEST EXPANSION PROJECT
Denver International has
grown from 33.1 million EXPECTED COMPLETION:
to more than 69 million Autumn 2022
PROJECT SPECIFICATIONS:
• 12 gates, 16 holdrooms and additional support space
totaling 49,200m2
• All new gates leased to United Airlines
• 930m2 of new concessions space
• New outdoor deck with views of the mountains and featuring
a pet relief area, outdoor seating and fire pits for ambience

CONCOURSE B-WEST EXPANSION PROJECT

COMPLETION DATE:
November 20, 2020
PROJECT SPECIFICATIONS:
• 4 gates, 6 holdrooms and additional support space
totaling 8,300m2
• All new gates leased to United Airlines
• 465m2 of new concessions space
• New outdoor deck with views of the mountains and featuring
a pet relief area, outdoor seating and fire pits

CONCOURSE B-EAST EXPANSION PROJECT

Read more about
EXPECTED COMPLETION:
Autumn 2022
DEN’s expansion
plans in Going for PROJECT SPECIFICATIONS:
gold, April 2022, p50. • 7 new gates (3 gates will replace existing regional-size gates
Visit our website to with standard-size concourse gates for a total of 10 gates
access our archive of and 12 new holdrooms totaling 11,700m2)
back issues • All new gates leased to United Airlines
• 560m2 of new concessions space

CONCOURSE C-EAST EXPANSION PROJECT

The project features several sustainability
elements, including a rooftop solar system COMPLETION DATE:
that can generate almost 355kW of May 2022
electricity and is expected to receive LEED PROJECT SPECIFICATIONS:
Gold certification. The whole project was • 16 new gates, 20 holdrooms and support space
designed with energy efficiency in mind totaling 49,200m2
and is forecast to reduce the facility’s energy • All gates leased to Southwest Airlines
use by 30% over conventional designs. • 2,800m2 of new concessions space
Low-flow fixtures, toilets and urinals are •C-East will also include a newly constructed outdoor deck
projected to reduce water use in the facility that will provide views of the prairie and feature a pet relief area,
by approximately 47%. outdoor seating and fire pits
The original budget for the Gate
Expansion Program was US$1.5bn but
once the new gates were leased to United All three existing
and Southwest, DEN added work to the concourses are
being expanded
program to accommodate the relocation
as part of the
of various airlines to other gates and project
increased the budget to approximately
US$2.3bn. This work includes the build-out
of a new commuter facility, new airline
support spaces, a new club for American
on Concourse C, gate modifications and
technology upgrades. The additional budget
also enables the construction of a ground
load facility, including five new gates for
Frontier Airlines. n

[Link] JUNE 2022 Passenger Terminal World 9

SUSTAINABILITY PROJECTS
HAZEL KING n

Queenstown Airport, New Zealand

In May 2022, Queenstown Airport the airport, explained, “The initiative is
announced it had installed three just one of the actions we are taking
CarbonCycle compost bins that will collectively at Queenstown Airport
enable all compostable food waste to reduce waste across the airport
from the airport’s staff kitchens and campus. Organic food matter is known
the food and beverage outlets in the to be one of the biggest producers of
terminal to be turned into compost. landfill gases, so this is a solution that
The compost will then be used in the supports our journey to carbon zero.
airport’s gardens and donated to the We want to make sure we’ve got the
Whakatipu Reforestation Trust, which system right and working well, starting
seeks to protect and restore the with compostable waste in the terminal.
native biodiversity of the Whakatipu We are aiming to involve all businesses
Basin through revegetation projects, across the airport campus over time.”
collaboration, education and advocacy. The CarbonCycle compost system
Sara Irvine, general manager of is modular, so over time the airport will
community and corporate affairs at add more capacity.

For the past decade or so,

airport operators have
Passenger Terminal World
been working hard to reduce
their CO2 emissions, through looks at six airports that
are introducing innovative
independent programs such as
ACI World’s Airport Carbon
Accreditation. Here, PTW

solutions to reduce waste

explores six recently announced
initiatives that are taking a
novel approach to waste

and energy consumption

reduction and the use of
greener energy sources.

Skavsta Airport, Sweden

Vinci Airports and Arlandastad Group AB signed a purchase
agreement in March 2022 that will enable the latter to develop
484ha of land at Skavsta Airport in partnership with the
municipality of Nyköping, paving the way for the development
of a logistics zone, a large-scale business park and one of the
largest solar power plants in Sweden.
The solar power plant will be developed, financed, built
and maintained by SunMind, a Vinci Concessions subsidiary,
and will cover an area of 100ha with a capacity of almost
100MWp. Connected to the public grid, it will supply energy
to the municipality of Nyköping. Arlandastad Group and Vinci
Concessions will also explore opportunities for developing a
program of photovoltaic power plants in Sweden, particularly
using land in Arlandastad Group’s portfolio.
Nicolas Notebaert, CEO of Vinci Concessions and president
of Vinci Airports, commented, “This double success marks both
a structuring step for Vinci Concessions’ photovoltaic business
and the continuation of our airport strategy, based on investing
in assets with high growth potential. We are very pleased to be
working with Arlandastad Group, a sound partner to the Nordic
photovoltaic market, and a company that will continue the
development initiated by Vinci Airports at Stockholm Skavsta,
in partnership with the municipality of Nyköping.”

10 Passenger Terminal World JUNE 2022 [Link]

 SUSTAINABILITY PROJECTS

Hamad International Airport, Qatar

Hamad International Airport (HIA) is Best Airport 2022 [see Editor’s picks on
recycling organic compost from green page 76], this initiative is another milestone
waste generated during landscaping toward achieving our targets and cementing
activities and using it as fertilizer for our place as leaders of environmental
landscaping, reducing the use of synthetic sustainability in the aviation industry.”
chemical fertilizers and the associated HIA has also invested in its green future
risks. According to the airport, the initiative through the introduction of sustainable
will generate about 3,979 tons of organic measures at its Oryx Airport Hotel. It has
compost each year, which will be used for successfully swapped all plastic water
the airport’s landscaping activities and also environmental sustainability. From improving bottles for eco-friendly water containers,
offered to third parties. carbon efficiency to reducing greenhouse replaced all guest room key cards with
Michael McMillan, vice president gas emissions and managing wastewater, bamboo cards, adopted recycled paper for
of facilities management at HIA, said, sustainability has proudly been at the all hotel printing collaterals and operations,
“Throughout our young history, we have forefront of what we do since our inception. and substituted plastics such as bags and
continued to showcase our commitment to As a strong contender for Skytrax’s World’s cups with biodegradable material.

Copenhagen Airport, Denmark

Copenhagen Airport is set to become The charging infrastructure will comprise
Denmark’s largest electric vehicle (EV) chargers from ABB’s entire portfolio, from
charging site following an April announcement the 22kW Terra AC wallbox to the recently
that EV infrastructure supplier ABB will provide launched Terra 360, which can deliver
energy group EWII with 1,350 chargers for 100km of range in less than three minutes
installation at the airport. The first 180 AC and has been designed to charge up to four
chargers and 15 DC fast chargers will be vehicles simultaneously. The infrastructure
installed in 2022 and will further the airport’s will be available for staff and the 80,000 daily
ambitions of achieving carbon neutrality in
operations by 2030.
travelers at the airport.
Frank Muehlon, CEO of ABB E-mobility,
Edinburgh Airport,
commented, “We are pleased to support
CPH in its sustainable transition with our
Scotland
broad portfolio of quality and professional Since May 2022, 34 vehicles operating
charging solutions. We are convinced that at Edinburgh Airport have been powered
it will serve as inspiration not only for other by hydrotreated vegetable oil (HVO), a
airports in Denmark but also in other renewable diesel alternative that eliminates
countries and that it will again demonstrate up to 90% of net CO2 emissions and
the possibilities and benefits of clean, quiet reduces nitrogen oxide, particulate matter
and flexible electric mobility.” and carbon monoxide emissions.
There are plans for at least another
30 vehicles to make the switch from
diesel to HVO in the next few months,
and the airport has installed an HVO
Edmonton International Airport, Canada fuel pump on campus. The pump is
being used by airport vehicles and those
Edmonton International Airport (EIA) announced several new operated by third parties and contractors,
agreements with multinational and Canadian companies during supporting campus partners with their
the Canadian Hydrogen Convention in April 2022, all of which decarbonization programs.
are aimed at positioning EIA as a significant driver of demand for Gordon Robertson, director of
hydrogen fuel and supporting the growth of the Edmonton Region communications and sustainability at
Hydrogen Hub, a program of more than 25 projects related to the Edinburgh Airport, commented, “Zero
production, transportation and end use of hydrogen, and carbon carbon is just one of the pillars in our
capture and storage in the Edmonton region. Greater Good sustainability strategy.
The airport will begin development and testing of several We are constantly evaluating ways of
technologies throughout 2022 and 2023, including hydrogen-powered shuttle buses for decarbonizing our and our partners’
passengers, industrial-vehicle hydrogen fuel conversions and hydrogen fueling stations operations across the campus.
for public access as well as for aviation. “Introducing the use of vegetable oil in
“We believe in a sustainable future, a future where technology and emerging energies will our airside vehicles is part of our strategy
help us achieve carbon neutral status in the coming years. Beyond that, our Airport City to chip away at our emissions by replacing
Sustainability Campus can help create demand for hydrogen and offer real-world testing diesel with a renewable fuel source,
scenarios that will encourage private investment in the Edmonton Metro Region’s hydrogen driving down our environmental impact
industry,” said Tom Ruth, president and CEO of Edmonton International Airport. as we look to deliver a more sustainable
future for the airport.” n

[Link] JUNE 2022 Passenger Terminal World 11

OMNICHANNEL PAYMENT

Bangalore International Airport Limited launches India’s

first omnichannel payment solution in an airport
LEFT
Kempegowda
International
is India’s third
largest airport
in terms of
passenger
numbers

BELOW
Passengers
will be able to
use the new
payment solution
at more than 100
concessionaires

Hackathon
The omnichannel payment solution isn’t the
only tech innovation at BIAL. Between October
2021 and January 2022, the operator held a
BIAL Genie Hackathon in collaboration with
Microsoft that saw more than 11,500 teams
comprising developers and data scientists from
across India participate to design innovative
Bangalore International Airport According to the airport, introducing the
solutions using Microsoft Azure services. The
Limited (BIAL), the operator of new payment system is no mean feat. “Given
hackathon sought to unearth new innovations
Kempegowda International Airport (BLR) the nature of airport commerce, this involves
and solutions that will improve the end-to-end
in Bengaluru, India, will introduce an working with 100+ concessionaires (across
passenger experience at BLR Airport.
innovative omnichannel payment solution retail, F&B, duty free, parking, lounges, etc)
Team Reboot Rebels was announced as
across the airport. According to BIAL, the using varied POS systems, some of which are
the grand winner of the hackathon on April
initiative is the first of its kind undertaken legacy systems,” explained a spokesperson
13, 2022, with its innovative application Fly
by an airport in India and is in partnership from BIAL. “Orchestrating and integrating
Ezy winning Rs150,000 (US$1,930) as a cash
with Kotak Mahindra Bank Limited and the entire airport payment ecosystem
reward. The four-member Robot Rebels team
Phi Commerce. under a single omnichannel payment
suggested potential solutions to support the
The one-stop payment solution, designed solution is a complex implementation and
passenger journey from commuting to the
specifically for Kempegowda, will enable would be a unique achievement for a
airport, internal navigation at the airport and
a secure, scalable and unified payment program of such scale and complexity."
facilitating access to shopping offers, as well
experience across the airport, according to Customers will be able to use a variety
as alerts for passenger flights to enhance the
BIAL. The solution will power B2B and B2C of payment methods on a single seamless
overall passenger experience.
payments across channels – both online payment interface – a touchscreen EDC
Other key highlights of Team Reboot Rebels
and offline – and will facilitate transactions device. “No separate payment app needs
included features such as Internal Navigation,
across the domestic terminal, international to be downloaded by the customer to
which can be integrated into the airport map
terminal, airport city, concert arena, enjoy this benefit. For online purchases
and shows dynamic movement on the map
airport hotels, retail, recreation, dining and too, this platform will enable a seamless
with real-time insights for passengers using the
entertainment (RDE) destination, airport payment checkout experience on BLR
app. Another useful feature was a Blockchain
parking, cargo and BIAL subsidiaries. airport’s digital platforms,” the BIAL
wallet, which enables passengers to be
Through its own payment ecosystem, spokesperson added. n
rewarded with coins in their wallet that can be
BIAL believes it will have better insights
redeemed to get discount coupons
into spending patterns and be able to
at stores in and around the airport.
deliver customer-friendly last-mile
Out of 107 shortlisted ideas, 29
promotions. BIAL’s chief commercial
prototypes were submitted with a
officer, Kenneth Guldbjerg, commented,
final shortlist of seven for the finale.
“The new payment experience will bring
The shortlisted teams were provided
all online, in-store and cash transactions
with Azure credits and technical
taking place across the airport ecosystem
resources, plus mentoring sessions
onto one single platform. BIAL wants to
by Microsoft subject matter experts.
take all payments into a seamless and
more innovative world where offline and
online payment becomes a mixed reality
experience that again will open new airport
opportunities for the customer.”

12 Passenger Terminal World JUNE 2022 [Link]

 Part of EAST-O Holdings

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YOUR BAGGAGE SYSTEM?

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AUCKLAND AIRPORT TRANSPORT HUB

PROJECT: Transport Hub

LOCATION: Auckland Airport
start DATE: June 2022
COST: US$188m

with a direct connection to the combined

LEFT international and domestic terminal.”
Render of The Transport Hub, which will begin
the Transport
enabling works in June 2022, has been
Hub and
future designed to allow traffic to flow through
combined its ground floor. Two traffic lanes will enter
domestic from Ray Emery Drive into an undercover
and pick-up and drop-off area with a short
international covered walkway into the terminal.
terminal
Built to double height, the ground floor of
BELOW the four-story building will accommodate
Auckland Airport to build US$188m The map buses and cars; the upper floors will feature

transportation center with upgraded

shows the smart car parking, electric vehicle charging
car parking stations and office spaces, all designed
changes, the
baggage handling system location of
the Transport
to the Parksmart green parking building
standard. Attached to the Transport Hub
Hub and will be an office building designed to
Auckland Airport has announced a “Easy and intuitive journeys are an parking areas 5 Green Star certification.
NZ$300m (US$188m) development important part of this, and we’re excited D and E In preparation for a future shift to mass
project that will transform how travelers about the benefits that the Transport Hub rapid transit, Hurihanganui said the airport
arrive at and depart from the main airport will bring. It will place existing and future had taken steps to set aside land adjoining
terminal and pave the way for any future public transport at the heart of Auckland the new Transport Hub to provide for an
mass rapid transit to deliver passengers Airport and create a seamless arrival integrated mass transit station, while the
directly to the airport terminal precinct. and departure experience for passengers, inner forecourt road will remain dedicated
The Transport Hub, which will be built to buses and commercial transportation.
in the footprint of the main international “This is an exciting development that we
parking lot, is the first in a suite of major have been planning for many years, and
new projects at the airport that will enable one that will transform the experience
the delivery of the new combined domestic for customers entering and leaving the
and international terminal, according to combined domestic and international
chief executive Carrie Hurihanganui. terminal, making the process much easier
“At Auckland Airport we are starting a and faster,” she added.
new chapter of infrastructure investment “The Transport Hub is also a critical
that is all about building a better future for step in our building program. It’s an
travelers from the moment they step foot essential first move that will allow us to
on our precinct,” she explained. “With every get on and build a new domestic travel
project we are focused on providing a high- experience at the eastern end of the
quality customer experience that equals international terminal and minimize
some of the best airports in the world. disruption for customers.” n

High-tech baggage
June will also see the demolition of the entirely new baggage handling process, a unique opportunity to progress work today
eastern baggage hall in Auckland Airport’s introducing new technology and enhanced that doesn’t necessarily have really big dollar
international terminal, making way for operations via an individual carrier system values attached but would potentially be
the development of a high-tech baggage (ICS). The automated solution uses real-time difficult, risky or highly disruptive if we waited
handling system that will transform the data to track baggage as it journeys around until we’re operating with high passenger
way luggage is managed, according to back-of-house airport infrastructure. Bags are volumes,” explained Hurihanganui.
Hurihanganui. “The work we are doing loaded into intelligent carrier trays tagged “On that basis, we’ve continued to
now will clear the path for a new super- with radio frequency identification (RFID) advance design work for an ICS during the
smart baggage system to be developed at devices that communicate their location as pandemic, and as travelers start to return
Auckland Airport, which is all about speed they travel through an elaborate conveyor to the skies, we will be really well placed to
and convenience for travelers, while ensuring network, speeding up the luggage journey resume work on our priority infrastructure
their bags continue to arrive at the right between check-in and aircraft loading, and projects. An ICS will be a key component of
place at the right time,” she said. reducing the risk of lost bags. our terminal transformation project, housing
After three years of planning, Auckland “While the pandemic has hit aviation both domestic and international jet arrivals
Airport has progressed design work for an sector finances hard, it did provide us with and departures under one roof.”

14 Passenger Terminal World JUNE 2022 [Link]

 Register
now!

JUNE 15, 16, 17, 2022

PARIS EXPO PORTE DE VERSAILLES, PARIS, FRANCE

#PTEParis / [Link]
OPINION

Digital travel
Stephen Hay, global strategy director at Airport Dimensions,
explores what airports can do to keep traveler
stress down and satisfaction up

As travelers return to the skies, some Indeed, our research shows that 71% of
airports are struggling to cope with the travelers believe a digitally enabled airport
sudden surge in enthusiastic passengers as they journey would improve their airport experience,
are simultaneously hit with staffing issues. and 60% are open to using their phones to order
We’ve recently seen the pictures of packed food for collection. In addition, 55% of those
departure lounges and heard reports of check-in polled said they would like to be able to buy
queues lasting five hours or even longer. It’s products to be delivered direct to their homes.
fabulous to see travelers back in our terminals,
but as an industry we need to ensure that the A single solution for multiple challenges
traveler’s first flight in possibly over two years is As the world continues to develop digitally,
a memorable experience for the right reasons. so too must its airports. A seamless digital
Travel needs to be easier. experience and a more connected relationship
What can be done to help? Traveling can with the traveler is now at the forefront of many
be stressful, but being informed about what is travelers’ expectations, and it is imperative
happening, where the traveler needs to be and for airports to provide hyper-convenient,
what they can do to make the journey more Younger travelers expect contactless, mobile services. Some airports
enjoyable can go a long way toward helping more connectivity and digital services are leading the way with the introduction of
throughout their airport journey
them relax. The anxious traveler doesn’t want relationship programs and single e-commerce
to have to search multiple websites or sources marketplaces, but many are falling behind in
to find the information they need to make the gain a better understanding of their current the race to attract the digital traveler.
journey better. They want to quickly know that and future expectations of their airport journey, Integrated e-commerce and relationship
if they choose to shop, have a meal or book revealed the emerging dominance of younger platforms are key building blocks for airports
onward travel, they can do so quickly and easily. generational segments – Millennials and to connect with travelers, understand
With the return to travel, airports need to make Generation Z. Based on our sample of travelers, their needs and communicate offers and
sure that happens. these two groups have increased their share opportunities to spend so that they can
of the travel market from 62% pre-pandemic better enjoy the journey as a whole. A single
The digital journey is here to 71%. These travelers are digital natives and mobile-based interface in which airports can
Thankfully, travelers have never been more they expect current and future services to be enhance their retail and F&B offerings with
ready to embrace technologies that can instantly accessible from their phones. They are flexible options for order and collection, or
facilitate the process. This is partly because accustomed to instant gratification – getting where travelers can access all services as well
over the last few years digital communication what they want, when they want it. They take as targeted promotions offering better value,
has become part of consumers’ everyday lives. it for granted that they can order products will do much to keep our travelers happy – and
It’s also because of a change in the demographic from their phones and see them arrive on their happy travelers are spending travelers. n
of the typical traveler. Airport Dimensions’ doorsteps almost immediately. They now really
latest Airport Experience research, which want more digital elements at the airport and ABOUT THE AUTHOR
surveyed more than 6,000 global travelers to expect a seamless end-to-end digital experience. Stephen Hay is Airport Dimensions’ global
strategy director, responsible for development
and articulation of vision and propositions for
the future traveler. He is a recognized industry
“Integrated e-commerce leader in the travel relationship management
sector and on the leading edge of the
and relationship platforms development of the traveler experience and

are a key building block travelers’ relationships with leading travel

brands. He is also the global proposition
for airports to connect director for Connecta, an integrated
e-commerce and relationship platform that
with the traveler” enables airports to build closer relationships
with customers and drive and shape revenue
for the airport across the entire journey

16 Passenger Terminal World JUNE 2022 [Link]

CEO FORUMS / PRESENTATIONS / PANEL DISCUSSIONS / Q&As

JUNE 15, 16, 17, 2022

PARIS EXPO PORTE DE VERSAILLES, PARIS, FRANCE

#PTEParis / [Link]
 10,000+
ATTENDEES

Bringing
the world’s
airport leaders
and innovators
together!

All numbers based on previous performance

 JUNE 15, 16, 17, 2022
PARIS EXPO PORTE DE VERSAILLES, PARIS, FRANCE

THE MOST IMPORTANT

INTERNATIONAL AIRPORT
NETWORKING EVENT OF
THE YEAR IS BACK!
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 Orla n
ORLANDO INTERNATIONAL AIRPORT STC
JACK ROPER n

Combining striking
architecture, local nature
and innovative technology,
Orlando International
Airport’s South Terminal
Complex will be a hub for
domestic and international
travel to central Florida when
it opens this September

20 Passenger Terminal World JUNE 2022 [Link]

a ndo
ORLANDO INTERNATIONAL AIRPORT STC

Fentress
MAGIC

P hase One of Orlando

International Airport
(MCO)’s South Terminal
Complex (STC) is set to
open on September 19, 2022. Its 15 new
gates will enable the world’s seventh-
busiest airport, where the North Terminal
processed 50 million passengers in 2019, to
handle 10 million more each year. The new
Multiple-aircraft ramp system gates
can accommodate two narrow-body
aircraft or a super-jumbo, and all 15 gates
can alternate between international and
domestic flights. “It takes us ‘beyond the
Orlando Experience’,” Thibault continues.
“Large-scale digital media will create a
unique, imaginative environment.”
GOAA procured the project through
facility is the cornerstone of the Greater primary contracts with Fentress (as
Orlando Aviation Authority (GOAA)’s design architect), HNTB (as architect
US$4.2bn capital improvement plan, with of record) and Burns Engineering (for
a linear boulevard spine punctuated by low-voltage technology and special
sumptuous spaces of tropical light and systems design). Airside and landside
foliage, linking the new airside concourse components were built by construction-
to an existing intermodal facility. managers-at-risk Hensel Phelps and
“Eventually, the South Terminal could Turner-Kiewit, respectively. “It’s about a
handle 60 million passengers,” says GOAA 300-acre project,” explains HNTB senior
CEO Kevin Thibault. “This 15-gate first program director Bill Brooks. “We shifted
phase includes a Federal Inspection Service about 3,900,000yd3 [3,000,000m3] of dirt,
(FIS) facility, concessions, clubs, lounges, installed more than 5,000 piles and placed
even pet relief areas and a nursing station.” over 62,000 tons of steel.”

[Link] JUNE 2022 Passenger Terminal World 21

ORLANDO INTERNATIONAL AIRPORT STC

HNTB
“Florida will continue to be a growth sunlight with majestic views of the local RIGHT
state,” adds GOAA’s Thibault. “This has natural environment, this immediate The South
been on the drawing board for decades and immersive experience at once Terminal
Complex will
and positions us to handle that growth.” orients travelers to the US, and Orlando
connect to
Real estate and airfield capacity present in particular,” says Fentress. “Orlando several rail
few constraints: MCO’s 4,450ha site has unusually long dwell times. Leisure lines via an
accommodated construction without travelers, in particular, often arrive several Intermodal
affecting flight operations, and the former hours before their departure.” They need Terminal Facility
McCoy Air Force Base is one of just three somewhere to dine in regional restaurants,
BELOW
US airports admitting triple simultaneous buy one last Disney- or NASA-branded Palm Court will
approaches. “But there were real growing souvenir, or absorb GOAA’s signature delight airside
pains in our North Terminal,” continues experiential media environment (EME). passengers with
Thibault. “We had long surpassed the 24 The Boulevard opens out at two primary retail outlets
million passengers it was built to serve.” convergence points: Town Square on and immersive
multimedia
GOAA consultants assigned space for landside and Palm Court on airside.
screens
a South Terminal in 1995 and created “Palm Court is stunningly beautiful,”
a concept design in 2000. “Throughout enthuses Brooks. “Majestic palms run
the world, economies come and go,” says the full height of the two-story atrium,
Brooks, a 25-year MCO consulting veteran. dominating the space.” Meanwhile, Cypress
“GOAA shoehorned numerous capacity- trees hung with Spanish moss grace the
enhancement projects into the North international arrivals area, where terrazzo
Terminal and technology allowed them art recreates an Artesian spring complete
to use space more efficiently, but by 2016, with turtles, garfish, lilies, ferns and
service levels had reached code red.” underwater stumps. Evening will see
the trees bedecked in illumination, and
Creating a sense of place a playful dance of dappled sunlight
“The STC expresses the next generation of will suffuse the scene by day.
The Orlando Experience, a design strategy “The skylight is treated in a
rooted in sky, water and foliage that has manner as to diffuse the light,”
evolved to also include low-touch, seamless says Fentress, for whom Palm
and concession-rich,” explains the design Court recalls a childhood vacation
architect principal in charge of design, Curt
Fentress. “As architects, we should restrain
our ego. A compelling structure allows in Florida. “Everywhere around Orlando
the user to become central, it is expressive there were orange groves. The dappled
of the place and the people and the quality of light produced by variably tinted
program.” The STC reflects an architectural glass panels is reminiscent of light coming
vernacular shaped by Central Florida’s Large-scale digital media through those orange trees.”
tropical climate.
Arrival is celebrated by flipping it to the
will create a unique, But Palm Court’s majestic trees are
not quite what they seem. “We learned a
terminal’s upper level. “With the help of imaginative environment lesson from the North Terminal, where they
baggage conveyance technology recently Kevin Thibault, Greater Orlando Aviation Authority maintain the trees and sometimes change
developed in Europe, passengers arriving at them out,” Brooks reveals. “Originally, we
STC are directed to a unique and uplifting called these [South Terminal trees] ‘forever
experience: the upper-most level of the trees’. Natural palm fronds and bark are
terminal. Awash in filtered Central Florida treated with preservative then reassembled
around a post. Even birds that have flown in
can’t tell the difference!”

Packed with technology

Orlando spearheaded the deployment of
Customs and Border Protection (CBP)’s
biometric entry-exit system and uses facial
recognition for all international departures
and arrivals; new Transportation Security
Administration (TSA) screening lanes are
fully automated. “Bags-first FIS design
means arrivals collect their bags before
immigration,” explains HNTB architect
of record JC Arteaga. “We have robot-
controlled early storage for up to 1,800 bags,
so if the hotel kicks out early, you can drop
your bag and enjoy the facilities.”
Fentress

The US$2.75bn STC employs a

Vanderlande Industries ICS baggage

22 Passenger Terminal World JUNE 2022 [Link]

 ORLANDO INTERNATIONAL AIRPORT STC

Better connected
Orlando’s South Terminal Complex (STC) connects to an Intermodal
Terminal Facility (ITF) completed in 2017 and will provide a level of rail
connectivity seldom seen in US airports. GOAA’s recent recruitment
of CEO Kevin Thibault from his previous post as Florida Secretary of
Transportation underlines its commitment to intermodal transformation.
“From 2023, passengers can board a Brightline train to Miami
directly from the terminal,” Thibault says. “The section of line from West
Palm to Orlando is nearing completion and negotiations are underway
to extend it onward to Tampa.” Brightline, an intercity service capable
of 193km/h, would then connect three of Florida’s principal airports.
A central pedestrian boulevard runs from STC’s 15 Phase One
gates to the Intermodal Terminal. Besides forthcoming Brightline
services, it will connect passengers to the North Terminal via an
automated people mover (APM). Plans are afoot to extend Central
Florida SunRail commuter services to the airport, enabling GOAA
employees to come to work by train.
Florida aspires to create a future beyond the USA’s historic love
affair with the automobile. “New York and Washington DC have realized
they can’t move people efficiently by car,” continues Thibault. “With its
tremendous growth, Florida is reaching that point. By building direct
intermodal connections, we will also provide European travelers with
a sense of familiarity.”
“For decades now, there has been a healthy push from both local
municipalities and the federal government to improve intermodal
transportation at airports throughout the US,” says Curt Fentress.
“GOAA now has an exceptional facility, which seamlessly
The US$2.75bn connects perhaps the greatest variety of transportation
connections occurring at any US airport.”
STC is part “Everyone realizes we can’t pave our way out of

handling system. “It’s fairly unique to the of a wider congestion,” continues HNTB’s Bill Brooks. “Younger
generations want new options and futuristic, down-the-road
US,” says GOAA’s Thibault. “The tote system US$4.2bn capital thinking. Florida is a leader in transportation and we believe
improvement
uses RFID chips embedded in the tubs to this [ITF] will change things.”
track individual bags.” ICS moves bags
between levels and seamlessly presents
them at the curb. It offers better vertical
project
circulation than gravity-limited conveyer – of Central Florida’s thriving business
systems, uses 26% less energy and improves community, theme parks including
security around suspect bags by associating “Originally, they wanted to show people’s the Walt Disney World Resort, miles of
each RFID tag with a boarding pass. “We personal vacation pictures,” Spence adds. spectacular beaches, NASA’s Kennedy
worked with the TSA and CBP to expedite “But that takes some policing.” Space Center and so much more – thanks
the process,” continues Thibault. “They’re as In Palm Court, the Moment Vault offers to the design and its integrated EMEs.”
excited about the new terminal as we are.” a 360° immersive experience replete with
Immersive EME installations provide surprises: a brick wall blossoms with local Behind the scenes
a supersized wow factor. “These are large- flowers and butterflies. Displays showing Besides EME integration, Burns
facet structures with integrated LED bioluminescent fish or the surface of Mars Engineering was responsible for low-
components,” explains Burns Engineering react to your gestures. Suddenly your voltage systems across STC’s Phase One.
project manager Greg Spence. “Other silhouette appears on the screen, captured “It’s dozens of systems that make the
airports have them, but the scale and by cameras concealed in landscaping. airport tick,” says Spence. “The first layer
US$40m+ budget is unique to Orlando. Finally, Windows on Orlando consists is backbone fiber infrastructure and
GOAA sought engineers qualified to design of three side-by-side panoramic screens, communications rooms. Then everything
these features through the request for 10m high and 30m long, in the airside from video surveillance and access control
proposal process.” concourse. It alternates live feeds of to the flight information system, counter
There are three EME elements. The turtles swimming and eagles nesting with kiosks, public address, fire alarm and
Portal is a three-story gateway of 32 curved dazzling Technicolor cinematography of wireless antenna systems.”
screens suspended from a helical frame famous and lesser-known local attractions A passive optical network (PON)
in the landside terminal’s Town Square. – and aspires to promote repeat tourism. supports high-speed, energy-efficient
“It’s like a roller coaster, with content “In our early conversations, GOAA IT systems. Burns installed 16km of
flowing around a spiraling steel structure,” wanted people to say, ‘Hey, I didn’t get to fiber-optic cable in one of PON’s first
says Spence. It tells the story of Central see that – I want to come back next year!’” airport deployments. “It’s a more
Florida’s transformation from ranches and says Fentress. “MCO and STC are now able robust, futureproofed solution that is
cowgirls to Disney and space exploration. to play the essential role of ambassador less power reliant and requires smaller

[Link] JUNE 2022 Passenger Terminal World 23

ORLANDO INTERNATIONAL AIRPORT STC

equipment rooms than traditional copper

HNTB
distribution,” Spence explains.
A visual docking guidance system The Central
(VDGS) and virtual ramp control (VRC)
for gate movements will improve airfield
energy plant will
efficiency. “Apron visibility from the use 11% less energy
existing control tower is limited,” says
Spence. “VRC simulates a tower in a closed
than conventional
conference room.” The system uses 13 high- systems
resolution cameras and 30 multilateration
antennas to capture aircraft movements.
“The video is stitched into a total ramp
picture, as if controllers were seeing it
through a window.” The airside
“The airport’s VRC center is like a traffic concourse
management center,” adds Thibault. “We’re building
will have 15
just doing it in another mode. Like facial
international/
recognition, it enables airlines to process domestic
people onto airplanes more quickly.” swing gates

Sustainability factors counterflow arrangement will use about

The new facility will achieve US Green 11% less energy than conventional systems,
Building Council certification under the
stringent LEED v4 rubric, but Arteaga
based on lifecycle cost analysis. A Syska-
installed dedicated outdoor air system
Going to plan
eschews an overly prescriptive approach. (DOAS) will ventilate the terminal. DOAS A global pandemic and near-total loss of air traffic
“GOAA doesn’t want a plaque on the wall, uses an energy recovery wheel to pretreat failed to blow Orlando’s STC project off course. “It
but an efficient building,” he explains. and dehumidify outside air. was an eerie time to be here but we never missed a
“For example, LEED awards three points “Orlando is a humid environment,” says beat,” recalls HNTB’s Bill Brooks. “Our team was in
for bicycle racks. But who is coming Syska Hennessy senior principal, Charbel the trailer each day and the construction-managers-
on a bicycle?” Nonetheless, reduced Farah. “The DOAS system harvests energy at-risk, Hensel Phelps and Turner-Kiewit, continued
water consumption, irrigation, lighting, from return and exhaust air, then uses it working. Consequently, the project will complete on
temperature regulation, solar panels, to precool and dry the fresh-air intake. time and under budget.”
adhesives and non-painted natural Humidity is detrimental in a building and Yet a latterly planned Phase One Extension
materials all support likely Silver or DOAS provides precise air climatization (P1X) did become a casualty of Covid. “When the
Gold certification. air. Multistage filtration uses pre-filters, economy was going gangbusters, GOAA decided
HNTB employed a total of 41 project final MERV 14 filters and electronic to add four more gates during construction,” says
subconsultants. These included engineer- photocatalytic oxidization filters using Brooks. “We had foundations, columns and apron
of-record for mechanical and plumbing high-intensity UVGI, which neutralizes paving in place for P1X – then Covid hit.”
design, Syska Hennessy, whose energy viruses and bacteria.” This standard of As aviation revenues evaporated, work on
models supported the LEED effort. “We filtration exceeds that of many hospitals. P1X was indefinitely deferred – but the Bipartisan
modeled the building’s geometry and all the “It was a great team effort,” Spence Infrastructure Law could now help finance its
systems going into it,” says the company’s concludes. “The whole project reflects resumption. “The foundations are done and when
principal, Sergiu Pelau. “We work with GOAA’s passenger-first approach.” funds materialize, we can quickly add those final
architects to provide the most energy- Brooks echoes this sentiment: “GOAA gates,” comments GOAA’s Kevin Thibault.
efficient envelope. Overall, our report is a bold, forward-looking, savvy airport Serendipitous forward planning insulated
identified 25.6% energy cost savings over client. Phase One Extension (P1X) [see construction from the supply-chain crisis that came
the latest ASHRAE 90.1-2010 standard.” Going to plan, right] will have the first gates in Covid’s wake. “Davin Ruohomaki, GOAA’s senior
Syska Hennessy designed the central in the world that can handle simultaneous director of engineering and construction, wanted
energy plant, which supplies the STC’s international and domestic arrival all materials ordered early,” explains Brooks. “This
cooling and electrical power. Here, operations. We’re just excited to finish was before anyone had heard of Covid – it was
magnetic bearing chillers in a series on time and under budget.” n purely for budget protection.” Steel, glass and even
the baggage handling system were ordered, stored
and ready to deploy as projects elsewhere faced
shortages and price hikes.
The current development is Phase One of
GOAA’s masterplan for new Terminals C and D,

The whole project reflects potentially providing 120 total additional gates.
Airport leaders will activate Phase Two based on
GOAA’s passenger-first passenger growth and community needs. Post-
pandemic domestic tourism has boosted Orlando’s
approach numbers to pre-Covid levels and, based on current
Greg Spence, Burns Engineering growth and near-term forecasts, Brooks anticipates
Phase Two starting not long after Phase One opens.

24 Passenger Terminal World JUNE 2022 [Link]

 THE LEADER
[Link] IN AIRPORT DESIGN
 All
RESTROOM DESIGN
ANTHONY JAMES n

INCLUSIVE
26 Passenger Terminal World JUNE 2022 [Link]
 RESTROOM DESIGN

From all-gender
facilities to simply
having enough,
airport restrooms
remain critical to how
S tate-of-the-art airport restrooms shouldn’t
have to be a flight of fancy. Designers and
engineers are keen to prove that function
can work alongside style, accessibility,
inclusivity and sustainability to make an essential part of
the airport experience work for everyone. Take the carefully
considered arrangements at Kansas City International
Airport’s (KCI) 39-gate New Terminal, which tick all these
boxes and more. All involved have worked hard to ensure
highly passengers every traveler’s needs are met, from larger, dedicated
facilities for PRMs and their families seeking extra space
rate an airport and privacy, to all-gender restrooms on each concourse
(in addition to gendered restrooms) featuring individual
cubicles with washing facilities and floor-to-ceiling doors
for those who require the assistance of a caregiver of a
different gender, as well as transgender and gender-diverse
individuals. In fact, since the airport announced
its groundbreaking gender-neutral facilities, Kansas City,
Missouri City Council has passed an ordinance making this
a requirement in all new public buildings.
Family-friendly features in all KCI New Terminal
restrooms include changing stations with integrated
trash receptacles, lower sinks so that children can reach
the faucets more easily, a shelf for belongings, and hooks
at various heights in each stall. Nursing rooms provide
travelers with a quiet, private space to feed their infants,
and dedicated service animal relief areas even ensure
travelers of the four-legged kind are catered for.

Engineering insight
Henderson Engineers was the lead engineer for the
mechanical, electrical, plumbing and technology services
on KCI’s New Terminal project. “We’ve been involved in
the project since 2017, working hand in hand with local
trade partners, the architects and the design-builder to
incorporate the vision of the Aviation Department and
the City of Kansas City, Missouri,” explains James Dietz,
aviation practice director at Henderson Engineers. “As a
part of our scope, we’ve had influence on the fixture and
equipment types, configuration and the functionality of
the restrooms at KCI.”
The Aviation Department felt the restrooms in KCI’s
old terminals were inadequate in terms of the number of
facilities as well as their accessibility, the lack of user-friendly
amenities and the ability to service them efficiently. The
restrooms in the New Terminal are vastly improved, with
ABOVE touchless technology, occupancy indicators, smart sensors
Gensler’s all-inclusive
pictogram at SFO telling staff when servicing is necessary, and much larger
Harvey Milk Terminal 1 stalls with plenty of room for carry-on baggage.
Technology has played a particularly important role
LEFT in enhancing cleanliness and efficiency. “In addition to
Designers are moving
touchless automated fixtures, each restroom has a doorless
away from the
traditional restroom entryway for a hands-free experience,” notes Dietz. “The
pictograms to promote Aviation Department was the leader on the ability to have
more inclusivity restrooms that never close.”

[Link] JUNE 2022 Passenger Terminal World 27

RESTROOM DESIGN

The New Terminal will use smart restroom technology

to speed travelers to available bathroom stalls when nature
calls, and help staff identify those facilities that are free to
be cleaned. Much like a parking system, a light at the top of
each stall flashes red when the stall is occupied and green
when it’s vacant.
In addition to occupancy indicators, the Aviation
Department went with smart technology that will monitor
the efficiency of a variety of fixtures, including whether
soap dispensers are almost empty and need a top-up,
and whether paper towels are running low. “All of these
elements create a seamless experience for travelers and the
airport operations team,” says Dietz.
However, good old-fashioned, common-sense design is
equally evident. “There are also two wings to each restroom
that are partitioned by a wall in between,” continues Dietz.
“In a sense, it’s two separate restrooms that are accessible
from a single entryway. This setup allows one side of the
restroom to be closed for maintenance or cleaning while
the other side remains open.”
KCI’s bathroom stalls are also larger than All new public
average and have doors that swing outward, with at
least three luggage hooks on the door and shelving, buildings in Henderson also designed a plumbing system that
independently serves each side of the restroom, giving
making them easier to access with luggage and clean kansas require greater operational continuity. If one side must be shut
and maintain.
gender-neutral down for major cleaning or maintenance, the other side
remains operational.
facilities The compartmental nature of the design configuration
made piping and valving a challenge. Henderson worked
with trade partners on the project to model each line and
valve in detail to ensure they are set up correctly, using
3D modeling to ensure all the piping fits correctly and is
accessible to the airport’s operations team. Each restroom
also has its own water heater. Dietz notes, “All hot water in
the New Terminal is produced from all-electric sources –
ABOVE this was a conscious and sustainable solution.”
This rendering
shows an all-gender
facility at KCI Private concerns
One of the biggest challenges presented by gender-neutral
LEFT facilities is privacy. “The New Terminal’s all-gender
All passengers restrooms are designed to provide added privacy for end
get the same
users,” explains Dietz. “When it comes to stalls that are
experience when
using the restrooms fully enclosed, safety and security must be approached
at SFO Harvey Milk differently. For instance, each stall is required to have its
Terminal 1 own fire alarm notification device. A unique approach to

Energy savings
Airports seeking to upgrade their airport is located within, the International
restrooms have an opportunity to Mechanical Code (Section 403) dictates
improve efficiency and mitigate the the minimum exhaust air quantities of
spread of airborne pathogens, according restroom air that must be deposited
to David Marsh, mechanical practice
lead at Arora Engineers, which provides
outside the building,” he notes.
“To increase energy savings,
To increase energy
design, implementation and construction airports can consider savings, airports can
oversight of critical disease mitigation,
energy/resource conservation systems
implementing energy
recovery heat exchangers to
consider implementing
and smart technologies for airport reduce the energy needed to energy recovery heat
restrooms, including facilities at
Philadelphia International, Baltimore/
condition the fresh makeup
air to the restrooms.” exchangers
Washington International and Nashville One advantage of David Marsh, Arora Engineers
International. using energy recovery heat
“While the governing mechanical code exchangers is that a large
differs slightly by the jurisdiction each proportion of the otherwise

28 Passenger Terminal World JUNE 2022 [Link]

 RESTROOM DESIGN

HENDERSON’S
The New Terminal’s
HIT LIST
Henderson Engineers’ aviation practice
all-gender restrooms are director, James Dietz, shares his airport
designed to provide restroom checklist

privacy for end users • Good restroom design should be

James Dietz, Henderson Engineers
efficient and easy to maintain. It should
appear clean throughout the day by
making water and paper towel waste
easily manageable.

• Passengers should be able to flow

naturally through the space. Queuing
exhaust and ventilation design is also required to maintain
should be kept to a minimum and only
appropriate air quality. It is a careful balancing act for
within the restroom itself to prevent any
designers to achieve the ideal ventilation and airflow while
backups into the terminal. To make all this
meeting privacy and security requirements.”
possible, fixtures, faucets, sinks, paper
Airports considering all-gender restrooms should also keep
towels, waste baskets and dryers need to
water usage top of mind: “With flush toilets in each stall and
be separately positioned and laid out to
no urinals available, water usage can increase,” cautions Dietz.
BELOW support the flow of people.
“Using a dual-flush system, which allows you to use less water This restroom in
when you’re only flushing liquids, helps reduce water usage. SFO’s Terminal 3 • Although there are fixtures that combine
Having common hand-wash areas outside of the stall locations features night sky various functions into one device, we don’t
is an added benefit and efficiency in space utilization.” detailing
recommend this approach because they
Ryan Fetters, a principal at Gensler, also disrupt the entire system if one part fails.
knows a lot about the challenges of all-gender High-quality, durable fixtures and wall and
restrooms, having designed one for San Francisco floor materials are also key.
International. “For Harvey Milk Terminal 1, the
client and the team were tasked to provide an • Designing for easy access and
inclusive amenity for all passengers regardless maintenance ensures that the facility
of gender,” he explains. “The City and County of remains operational and can be cleaned
San Francisco also wanted to express LGBTQA+ efficiently for the best experience.
values by providing an all-gender facility for
passengers that don’t identify with or feel • Automatic devices such as paper towel
comfortable in a sex-designated restroom.” and soap dispensers can use more energy
As there was no existing universal standard than traditionally expected. Plan for more
for an all-gender restroom pictogram or naming, than you anticipate needing – airport
Gensler partnered with SFO on an extensive restrooms should be designed to exceed
community outreach and user testing initiative code-required quantities.
to research how best to identify and direct
passengers to the all-gender restrooms in a clear • These rooms receive a lot of foot traffic
and inclusive way. and require regular maintenance to
ensure adequate fixtures are available
to meet peak passenger flows. Touchless
fixtures are now a staple in the industry,
and with good reason. They eliminate
lost thermal energy within the exhaust staff location data, guest feedback a potential source of failure by taking
air is recovered, mitigating the impact of surveys, smart stalls and more. handles out of the equation and are
increased exhaust rates and, by using “New, smart restroom technology is more hygienic because they limit
flat-plate heat exchangers, the possibility available to give insight into the status physical contact.
of foul bathroom exhaust air being of their restrooms and overall custodial
transferred to the outdoor airstream. operations by providing predictive, • It’s easy to overlook floor drains and
To help mitigate the spread of real-time and historical data analysis,” where they should be located.
disease, airports can implement continues Marsh. “By providing real- However, water issues are common, so
disease mitigating technologies such time maintenance data, assisting in having an efficient, low-profile way to
as bipolar ionization to cleanse the air, streamlining cleaning activity and inventory clean up is essential.
and specify touchless accessories to management, and providing accurate
ensure users a ‘touch-free’ restroom report data, these solutions can help • Restroom stalls should be sized to
experience. Furthermore, restrooms facilities develop best-in-class facility comfortably fit passengers and their
can become critical data-collection maintenance plans, resulting in improved luggage – doors should open and close
centers for airports, with smart overall efficiency, decreased costs and an without hitting anything, and swing out to
dispensers, throughput counting, enhanced passenger experience.” allow occupants to exit smoothly.

[Link] JUNE 2022 Passenger Terminal World 29

 Making airports matter.
Our biophilic, placemaking designs let you shape a flowing
interior landscape that adapts and changes with the space
and needs. Creating enhanced passenger experience and
an increase in surrounding retail. We make airports matter.

Visit [Link] for inspiration, articles, products and case studies.

Again.
 RESTROOM DESIGN

GENSLER’S
GOLDEN RULES
• For planning restroom locations, look at
spaces where there are people (near gates, near
commercial areas, after a checkpoint) in addition
to capturing distance criteria. This alleviates
peak loads for deplaning passengers as well as
those who need these amenities close to where
they are, without over-taxing inadequately sized
or poorly located restrooms.
• Watch your sight lines – no one walking by
a restroom entry should see anyone using a
fixture or a reflection of anyone using a fixture
or coming out of a compartment. This means
you have to pay attention to mirrors and avoid
placing them across from toilet compartments.
• Most people have some type of carry-on
baggage. The toilet compartments need to be ABOVE The research revealed that depictions of people’s genders
Gensler makes in pictograms can be very polarizing and confusing, so
sized to accommodate this, which means they
use of a modern, pictograms that depict the restroom’s fixtures or functions
tend to be larger than found in facilities outside neutral aesthetic
the airport. needed to be clearer and more inclusive. Another key
BELOW finding was that safety while using the restroom is the
• Accessible stalls should be easy to The layout of number-one concern among trans and gender non-
find and closer to the entrance, not in the restrooms conforming users. The pictogram shouldn’t make anyone
the far back corners. at SFO Harvey Milk using the restroom feel ‘othered’ or that they could be
Terminal 1 has been targeted – as such, it needs to feel harmonious with others
• Diaper-changing stations should provide designed to work
used in the airport’s signage (this also influenced the
privacy from other fixtures and accessories. for everyone
architectural layout of the restroom itself).
• Provide ‘zones’ of space: toilet compartments, The same research highlighted the need to ensure the
sinks and dry vanities, diaper changing, etc, entry experience for the all-gender restroom, including
so you don’t have circulation bottlenecks the pictogram and name on its signage,
in the restroom space. should feel equal in treatment to
adjacent men’s/women’s restrooms.
• With the trend toward providing a hand dryer
Internal focus groups with SFO staff
at every sink, you will need to consider noise
highlighted the need for more single-
and the added electrical loads on the circuit.
Typically, 60dB is a comfortable conversational
Finding space for user family room facilities, especially for
noise level, but the ‘quietest’ deck-mounted additional all-gender fathers traveling with small children. A
recurring comment was that fathers did
hand dryers are 70-95dB, at which point you
have to shout to be heard. To make matters
multi-user restrooms not feel comfortable taking their young
worse, restrooms are made up of hard surfaces can be difficult daughters into the men’s room if they
would have to pass through toilet areas
for maintenance and cleanliness, so loud Ryan Fetters, Gensler to access diaper changing facilities. The
environments echo even louder.
all-gender offering helped alleviate some
• Planning for water-efficient fixtures and of these concerns.
reduced waste should be a no-brainer, but
some standards lag behind current offerings Added cost
from the industry. Sometimes it’s necessary to One of the biggest challenges of a gender-neutral facility
exhibit the newest toilet, sink, dryer or other item – which must be addressed early on – is the cost, notes
as an improvement over traditional types. Fetters. “All-gender multi-user restrooms require additional
privacy within the toilet compartment, which takes more
space than a typical stall.”
Another challenge is meeting fixture count requirements
or targets. “Most Authorities Having Jurisdiction (AHJ) do
not allow all-gender multi-user fixtures to count toward
the base code requirements for separate male and female
fixtures,” Fetters continues. “We already design fixture
counts to accommodate peak demands in the airport and
as an added benefit for passengers, so we utilized this
‘extra’ fixture count as our all-gender offering in certain
locations to not reduce our base requirements.”
Footprint and size is another challenge not often
considered at first. “Finding space for additional all-gender
multi-user restrooms in addition to the required male/
female separate facilities, with the increased size of toilet

[Link] JUNE 2022 Passenger Terminal World 31

RESTROOM DESIGN

compartments, can be difficult when not included in

programming targets,” Fetters says.

Flash of inspiration
Another airport project determined to raise the humble
restroom to a new level is Orlando International’s (MCO)
South Terminal C (STC), due to open this September
(read more about the project in Orlando magic on page
20). The US$2.75bn facility features 15 gates and is
designed to handle 10-12 million passengers per year.
JC Arteaga, senior program director of architecture
at HNTB, has ensured that even those arriving at the
new facility – given that arrival facilities are so often
overlooked – are well provided with toilets.
“Our role is architect of record for the South Terminal
Program, and as such, we prepared the construction
documents, signed and sealed the drawings, and
obtained the mandatory building and fire permits,”
Arteaga explains. ABOVE lack of restrooms, as well as their location and their less
“We have three times more toilet fixtures than A sneak peek at the than pleasant environment. “Restrooms should be ample,
mandated by our Code 3s [building regulations]; and restrooms under well lit, with enough accessories to provide a pleasant
construction at
we have even included restroom facilities at the Federal Orlando’s STC
experience. They need to convey our modern way of life and
Inspection Facility (FIS), when the schematic design be sustainably maintained,” he explains.
had none. Typically, the US Customs and Border “We worked very intently with the client to
Protection (CBP) does not allow restrooms in the ensure the restrooms would meet the needs of
FIS, but given the unique features of our ‘Bags an increasingly diverse population of passengers
First’ FIS design, coupled with Florida being the traveling to Orlando from around the world,” he
‘lightning capital of the world’, the CBP agreed to continues. “We have exceeded the requirements
allow the large restrooms in the FIS in advance We worked intently with for family restrooms and accommodations for
of the baggage claim to allow passengers to use
the facilities.”
the client to ensure the adults with disabilities requiring changing
tables/facilities. And while technically not
This was particularly important from restrooms would meet the a ‘restroom’, the design includes nursing
a customer service standpoint, given the
likelihood of a lightning delay when offloading
needs of an increasingly stations and a serenity room in which facilities
are provided for foot cleansing, in addition
baggage from aircraft, which would also delay a diverse population to facilities for hands, arms, neck and face
passenger’s processing and passage into an area JC Arteaga, HNTB cleansing. Overall, distances from a restaurant
where additional restrooms are located. to a restroom do not exceed 250ft [76m], and
“Overall, we went beyond simply providing the all are conveniently located throughout the
number of facilities and toilet fixtures mandated concourse and terminal buildings.”
by codes,” explains Arteaga. Previously, he notes,
the most common complaints concerned the airport’s Future trends
Going forward, all three experts agree that inclusivity
is vital. “The general trend for older travelers is of great
importance now in buildings with very long walking
distances and gaps between needed amenities,” explains
Gensler’s Fetters.

IN California, In California, the plumbing code requires a travel distance

(for airports) of no more than 500ft (152m) from anywhere
restrooms in the facility to a restroom. “Most airports reduce that to

should be no 300ft [91m] in accordance with ACRP [Airport Cooperative

Research Program] standards,” he adds. “Airports dictate
more than 500ft how they want to calculate the number of fixtures; local

from anywhere jurisdictions or ACRP differentiate between airside and

landside number of fixtures, and number/size of facilities.”
in an airport For example, SFO prefers more, smaller facilities that
are spread out, whereas San Diego prefers to max out the
number of fixtures in larger, fewer facilities.
“It’s a multilayered decision that needs to consider
RIGHT many factors, such as inclusivity, accessibility and even
Another glimpse at the sustainability, as more restrooms potentially means more
restrooms at Orlando’s built space,” concludes Fetters. “But what is important
South Terminal C,
to consider is how to make it inclusive, not to segregate
which opens in
September anyone based on sex, race, class or capability, and to
provide equal opportunities and amenities.” n

32 Passenger Terminal World JUNE 2022 [Link]

 v

Soft Wait
Discover Soft Wait at
Edward Barber & Jay Osgerby, 2022 Passenger Terminal EXPO 2022
URBAN AIR MOBILITY
KEVIN ROZARIO n

An illustration of
the future vertiport
infrastructure at
Paris-Charles de
Gaulle Airport

34 Passenger Terminal World JUNE 2022 [Link]

 URBAN AIR MOBILITY

Groupe ADP
Future
OF FLIGHT Billions of dollars are being invested
in urban air mobility projects that will
revolutionize the way passengers access
aviation services in the future

[Link] JUNE 2022 Passenger Terminal World 35

URBAN AIR MOBILITY

In simple terms this is a flying taxis market, where

you will be able to go to a small-footprint airfield or
vertiport where an eVTOL aircraft will whisk you off to
your destination – perhaps an airport where you have an
international flight to catch or, further down the track,
to an out-of-town retail park to go shopping.

A new prize in the skies

For international airports this represents a future version

Skyports/Groupe ADP
of the hub-and-spoke model as well as more convenience
for the consumer. Not surprisingly, airport operators are
investigating these and other possibilities.
Spain’s Ferrovial, the biggest shareholder in London
Heathrow Airport in the UK, has plans to develop 10
vertiports in Miami, Florida, in partnership with AECOM
and eVTOL maker Lilium, plus more than 25 in the UK,
in cooperation with Lilium and Vertical Aerospace. For
the design and engineering components of vertiports,
Ferrovial has partnered with architecture practice
Grimshaw and engineering and development consultancy
Mott MacDonald. According to Ferrovial’s sustainability
director, Valentín Alfaya, the infrastructure group sees
opportunities aligned with its green agenda, particularly in
sectors where it is operating already. “Vertiports are a good
example of how we can contribute to the energy transition
in personal mobility,” he explains.
In the UK, at the end of April 2022, startup Urban-Air
Port (UAP) unveiled what it says is “the world’s first fully
operational hub for eVTOL vehicles”, a reference to air

T
taxis and autonomous delivery drones. Called Air-One,

TOP
The vertiport at Pontoise
Airfield will be designed,
built and operated by
he initialisms UAM, UAV, AAM and Skyports
eVTOL have been flying around
ABOVE Vertiports are a good example
the aviation world with increasing
regularity. They stand for urban air
The AirCar concept
enables high-speed urban
of how we can contribute
mobility, unmanned aerial vehicle, advanced air mobility
and electric vertical take-off and landing.
air mobility for intra-city
commuters
to the energy transition
Airport executives are taking the time to familiarize in personal mobility
themselves with these terms because, if you believe the Valentín Alfaya, Ferrovial
hype, they are going to open up a new – and vastly lucrative
– segment in both passenger and goods movement and Watch a video of
delivery in the not-too-distant future. Ferrovial’s proposed
In a pre-pandemic paper, Morgan Stanley Research vertiport on
claimed that autonomous urban aircraft could create [Link]
a US$1.5tn market by 2040. And according to a report [Link]/
released last November from McKinsey, there are over videos
250 active AAM projects across the globe, with more than
US$11bn in disclosed investments over the past five years,
and in excess of 5,000 employees globally as of August 2021.
TNMT, which specializes in data-driven market
intelligence on key trends in travel and mobility tech, has a
useful AAM dashboard that plots investment and funding
rounds in eVTOLs and puts these respectively at US$7.9bn
and 650 to date.
A spokesperson from McKinsey, which has its own AAM
database, says, “It is likely only a matter of years before
AAM innovations truly take off. Airports are likely to be at
the center of the AAM revolution, at least in the beginning.
Their prominence will result partly from the fact that more Ferrovial is developing
than two-thirds of the 25 largest AAM companies have vertiports in the UK and USA
stated that airports are among their initial targets.”

36 Passenger Terminal World JUNE 2022 [Link]

 URBAN AIR MOBILITY

holistic approach to overcoming the hurdles is underway.

Government inward investment agency Choose Paris
Region joined with Groupe ADP, which runs the three main
airports in Paris, and terrestrial transportation company
RATP Group, to launch a testing phase for the AAM market
Airports are likely to be at the at Pontoise-Cormeilles-en-Vexin Airfield in September
2020. It is part of a build-up to a pre-commercial showcase
center of the AAM revolution, at the 2024 Olympic Games in Paris.
at least in the beginning According to RATP, the test center is the only one of its
kind in Europe, and in November 2021 the two companies
McKinsey began tests in “real-world conditions”. What makes the
project unique is that – following an expressions of interest
call – it has pulled together about 30 expert companies
in the five fields of development considered vital to the
UAM market: vehicle development – for manufacturers
and equipment suppliers (batteries, avionics, etc); urban
and located in Coventry, the project is backed by the UK infrastructure – for energy companies or vertiport
government and supported by Supernal, a smart mobility designers; operations – for suppliers of intermodal
developer that is part of Hyundai Motor Group. solutions, maintenance or digital platforms; airspace
At the launch on April 25, UAP’s founder and More than integration – for suppliers of unmanned traffic
executive chairman, Ricky Sandhu, commented, “The
opening of Air-One is the starting gun for a new age
US$11bn is being management (UTM) or communication/navigation
systems; and acceptability – for laboratories
of transportation: of zero-emission, congestion-free invested in or research institutes dealing with social and
travel between, and within, cities, that will make AAM projects environmental issues.
people more connected than ever before. Cars have Among the 30 partners are Airbus, Air France,
roads. Trains have rails. Planes have airports. Now, globally Cergy University, Ehana, Pipistrel, Royal Netherlands
eVTOLs have an Urban-Air Port.” Aerospace Centre, Skyports and Volocopter.
The vertiport has come to fruition at lightning speed,
going from design through to fabrication and operation
in just 15 months. “Air-One is just the first model in our
infrastructure fleet and our order book is not only open but
growing,” said Sandhu.
UK minister for aviation, Robert Courts, added, “The
opening of Air-One, backed by government funding, will RIGHT & BELOW
revolutionize the way people and goods travel across the Ferrovial’s
nation. This step forward puts Britain at the vanguard of vertiports will
clean transportation, bringing investment and high-skilled, use sunlight and
natural elements
green job opportunities to the nation.”
to create an
Air-One is being touted as a physical and regulatory energy-efficient
blueprint for the 200 vertiports from UAP slated over the infrastructure,
next five years, with locations already planned in London in and the external
the UK and Los Angeles in California, plus Australia, South energy required
Korea, France, Germany, Scandinavia and Southeast Asia. will come from
green sources,
A spokesperson for UAP comments, “The typical cost
enabling zero
Ferrovial

of a vertiport is £5m to £8m [US$6.3m to US$10.1m]. carbon emissions

However, this is scalable based on the size and type of operations
site required.” Initially, the site in Coventry will be used
for police drones and heavy cargo delivery drones to
demonstrate the future of flight, though a timeline has
not been given for these services.
UAP has also built a non-aeronautical revenue stream
into its vertiport model, by developing an airport-style
lounge at Air-One, which includes a host of physical retail
brands plus an app for online shopping. Keith Hunter, chief
retail officer at Urban-Air Port, comments, “The interest in
Urban-Air Port has been amazing, with dozens of brands
now committed to working with us.”
Among the better-known names are Eurest, part of
contract foodservice company Compass Group, drinks
producer Henkell Freixenet, confectionery giant Nestlé,
Italian high-end casual fashion house Paul & Shark and
beauty brand Rituals.

Serious testing in France

While Air-One is showcasing what’s possible in the UAM
market in the UK, across the English Channel in France, a

[Link] JUNE 2022 Passenger Terminal World 37

URBAN AIR MOBILITY

In March, the group undertook noise and vibration

Joby Aviation
tests in which RATP has over 60 years of expertise across
its transportation network (bus, metro, the Paris RER
and tram). A RAPT spokesperson explains, “Our experts
measured the vibration and acoustic emissions of the
Volocopter VC-2X aircraft in flight. These measurements
will provide a unique insight into the environmental
impacts of the Volocopter VC-2X prototype, within its
current technological limitations.”
RATP will analyze the data to predict environmental
impacts and validate the scenarios for installation of
vertiports in trial flight corridors for 2024. After these
trials, the Pontoise project expects to have in place
around 10 vertiports by 2030. By then it envisages “several
thousand passengers per day” who would be paying €80 to
€100 (US$85 to US$107) per journey each, serviced by up to
3,500 eVTOL aircraft.

Regulators play catch-up

ABOVE
Powered by six VEHICLE
This brave new world is coming but, as well as the testing
electric motors, Joby
Aviation’s aircraft takes DEVELOPMENT
that is now underway, workable regulation – given the off and lands vertically Electric vertical take-off and landing (eVTOL)
volume of traffic that could be generated – will be essential. aircraft are being developed by a number
BELOW
In March 2022, the US Federal Aviation Administration The Volocopter of well-known manufacturers such as Airbus,
(FAA) and the UK Civil Aviation Authority (CAA) said on test at Pontoise Boeing, Embraer, Honda, Hyundai, Toyota
they would “engage in a range of bilateral and multilateral Airfield in March 2022 and also NASA. There are dozens of startups
discussions focused on facilitating certification and working with them or independently, some of
validating new eVTOL aircraft, production, continued the biggest being Archer Aviation, Lilium, Joby
airworthiness, operations and personnel licensing”. Aviation, Vertical Aerospace and Volocopter.
In a statement the CAA and FAA said, “As these aircraft Some of these flying taxi players like Joby
enter into the aviation ecosystem, we must continue to Aviation expect to start commercial flights
maintain the high safety standards that the public expects. as early as 2024 while Supernal, Hyundai’s
To streamline and expedite integration, this technology advanced air mobility division, is looking to
should use existing regulatory frameworks on which that launch services in 2028.
strong safety record is founded.” In March, Volocopter conducted its first
Meanwhile, at the end of March, the European Union crewed and remotely piloted flights in France
Aviation Safety Agency (EASA) published the world’s as part of the Pontoise tests (see main text) to
first guidance for the technical design of vertiports, given measure noise emissions. But the flight was
that eVTOL aircraft are at an more significant. “By flying our aircraft in a
advanced stage of development. A crewed configuration at a Paris airport, we
core idea seems to be the concept are proving to one of our launch cities that
of a funnel-shaped area above our aircraft will offer a practical addition for
the vertiport, designated as an potential airport-to-city routes,” says Volocopter
“obstacle-free volume”. chief commercial officer Christian Bauer.
“Urban air mobility is a Meanwhile, in the same month, California-
completely new field of aviation, based Joby Aviation became the first eVTOL
and we therefore have a unique maker to submit a certification plan to the
opportunity to develop a set of Federal Aviation Administration (FAA). The plan,
infrastructure requirements which is the first of several that Joby will need
from scratch,” comments EASA to submit, brings the company a step closer to
executive director Patrick Ky. “Our receiving type certification for its aircraft, if it can
ambition is to provide stakeholders meet the FAA’s safety standards.
with the ‘gold standard’ when it According to Didier Papadopoulos, Joby’s
comes to safe vertiport design and head of programs and systems, more than
operational frameworks.” two-thirds of compliances are now agreed with
The new guidance was developed in the FAA. “We’re looking forward to maintaining
cooperation with vertiport companies and eVTOL that momentum with the submission of further
manufacturers. The next step will be “a full- certification plans in the near future,” he says.
scale rule-making task” (RMT.230) during which Joby’s piloted five-seat eVTOL aircraft can
EASA will create the full spectrum of regulatory Don’t miss the carry four passengers at up to 321km/h, with a
requirements to ensure safe vertiport operations. ‘Advanced air mobility and maximum range of 241km on a single charge.
Ky adds, “By harmonizing design and operational vertiport development’ Having completed a range of conformity tests
standards for vertiports, we will support European sessions at Passenger for the FAA, the company is now targeting the
industry, [which is] already starting to embark on exciting Terminal Conference launch of its aerial ridesharing service in 2024.
projects in Europe and around the world to make new on Wednesday,
urban air mobility a reality.” n June 15, in Paris!

38 Passenger Terminal World JUNE 2022 [Link]

Design, functionality and
comfort at Istanbul Airport
Awarded by German Design 2018, Eon Terminal turns your journey into a
comfortable and functional experience at the Istanbul Airport one of the
largest airports in the world.

Visit us at Passenger Terminal Expo,

Hall:1
Stand No: Z2.4160

Eon Terminal
Designed by Nurus D Lab
SEATING
HAZEL KING n

GAME
CHANGER
Passenger Terminal World explores the role
seating plays in creating a positive passenger
experience, and looks at the latest designs set
to transform terminals around the world

Reclining loungers
provide rest areas
for passengers

40 Passenger Terminal World JUNE 2022 [Link]

 SEATING

SEATING PLAN
OFFERING THE RIGHT SEATING “For the gate lounge seating, the Will Rogers
stakeholders sampled and tested many options for
SOLUTION AT EVERY STEP OF THE beam seating before selecting the final product based
JOURNEY IS KEY TO PROVIDING on overall seat comfort, ease of reconfiguration and, of
AN EXCEPTIONAL PASSENGER course, power integration. As currently configured, the
EXPERIENCE, AS EVIDENCED BY THE gate lounge seating provides charging capabilities at
90% of the seats, so no passenger has to go looking
NEWLY COMPLETED WILL ROGERS for a place to plug in.”
WORLD AIRPORT TERMINAL
EXPANSION PROJECT IN OKLAHOMA Design influences
For this and all airport design projects, understanding
how each area of the terminal will be used is key,
according to HOK’s Jenkinson, whether the passenger
HOK created a is traveling alone, in a group, for business or for leisure.
sculptural seating
“Furniture is always moveable in the long term, so
focal point in the
departure hall we think about a degree of flexibility to accommodate
the changing needs of passengers and airlines alike,”
he comments.
The increase in aircraft capacity is also an influence
when it comes to providing the right kind of seating
– and enough of it. “Gate lounges on the whole are
getting larger, mostly due to aircraft fleet gauge typically
getting larger,” Jenkinson explains. “For example,
smaller regional jets seating 50-75 passengers are
being replaced with aircraft for 100 passengers.
Similarly, next-generation narrow-body aircraft can
accommodate up to 200 passengers, whereas 120-
150 seats have been the norm to date. Other factors
influencing gate lounge size and the related seating
include the need for efficient management of the
boarding process. In this case, passenger queuing is
important, so that gate turns can be achieved as quickly
as possible, especially as aircraft fleet sizes continue to
“Good seating design is critical to a smooth trend upward.”
passenger experience.” That’s according to
William Jenkinson, regional leader of aviation and Recipe for success
transportation at HOK. The architects have just From an architect’s point of view, there are three things
completed the first phase of the Will Rogers World that make good seating, according to Jenkinson:
Airport Terminal Expansion project in Oklahoma City “These are high-traffic hospitality spaces, so we focus
in partnership with Oklahoma-based architecture firm on seating that’s durable and can be easily kept clean,
FSB, and seating played a vital role in their plans to repaired in place or easily replaced in component form;
create a pleasant environment for passengers. passenger comfort – the seating needs to be designed
The first phase of the project includes four new as appropriate for the amount of time the occupant will
gates on a new east concourse. Three of the gates be seated; and power – we love to be able to plug in
are leased to Delta Air Lines and the fourth can and power up while we are seated, especially so our
accommodate wide-body aircraft and has a customs devices are ready for a flight.”
area underneath so that it can accept international One of the most important things to provide for
flights. According to FSB, the goal for the seating at passengers is seating after the security checkpoints,
Will Rogers was to provide comfort and convenience as they will need a moment to compose themselves.
for all passenger types and experiences. “At Will Rogers, we deliberately integrated the
Photos on this page: Christopher Payne Photography

“To that end, we included a mix of soft upholstered experience both immediately prior to and following
benches, swivel loungers and extra-wide club chairs the new passenger screening checkpoint,” Jenkinson
for passengers looking for a place to relax before adds. “After the checkpoint, we designed and crafted
entering the gate lounge area,” Juli Shelton, interior a sculptural bench cast in terrazzo. The bench has
designer at FSB, explains. “Or, if a preflight nap become the centerpiece of the town square in the
is needed, there are reclining loungers arranged terminal. Passengers can take the opportunity to dwell,
to overlook the airfield. We also provided several gather belongings, charge devices before a flight and
charging bars for passengers who might need to orient themselves prior to finding their gate or a place
get some work done while in the terminal. to grab a bite to eat.”

[Link] JUNE 2022 Passenger Terminal World 41

SEATING

EXPERT
PASSENGER TERMINAL
WORLD ASKED FOUR
LEADING AIRPORT

OPINION
SEATING COMPANIES
TO OUTLINE DESIGN
TRENDS THAT ARE Ingmar Krupp, head of the
INFLUENCING TERMINAL airport division at Kusch+Co:
SEATING INSTALLATIONS “After two years of operating the
terminal infrastructures under
Covid-19 conditions, the airports
desperately want to welcome
Joe S Agati, design director back their passengers and restart
and COO at Agati Furniture: the business. In most countries,
“We are encouraged to see Covid restrictions are currently
a continued trend toward disappearing and it feels a bit
customer experience. like ‘getting back to normal’.
More and more people are However, it is difficult to predict
augmenting their space with the situation. This also has a
soft seating, and we are also direct effect on terminal interiors
seeing a dramatic increase and furniture being used in the
in high-top charging tables, airports. Passengers still have
which are a great product the wish to keep distance and
to provide a simple spot make use of privacy areas. We
for travelers to remain as a furniture manufacturer must
connected. As more people are beginning to consult our clients on innovative
travel, there is going to be a greater emphasis interior solutions supporting these
on passengers and how we make them feel new requests.”
comfortable. We need to think beyond the
specifics of the setback of Covid and consider
what people will need to feel safe and
comfortable in the long term.”

Pascal Berberat, head of the airport division at

Outstanding passenger Vitra International AG: “Outstanding passenger
experience does not experience does not imply high maintenance. The
needs of passengers at an airport are as diverse as
imply high maintenance the individuals themselves and often conflict with the
Pascal Berberat, Vitra International AG constraints of the airport operator. The latter would
probably prefer a concrete cube as a seating option
in terms of maintenance, fire protection, cleaning and
durability. The passengers, on the other hand, would
rather pass the time in a soft armchair, secluded
from other travelers. This
Joakim Lundgren, head of design and year, Vitra is introducing
sustainability at Green Furniture Concept: Soft Wait, a modular system
“The past years have shown us that the that responds to the needs
health of our economy, our people and the of passengers and airport
environment are closely linked. A key part of operators equally: the
rebuilding the industry and our economy sofa-style system combines
will need to include embracing green casual comfort and
solutions, at all levels, from seating to ergonomic seating while
business models. Airport sustainability being suited to heavy use
reduces environmental impacts, helps and the exacting demands
economic growth and addresses local needs of public spaces.”
and values. This won’t just be to the benefit
of the airport but will strengthen the cities
and communities it serves.”

42 Passenger Terminal World JUNE 2022 [Link]

 SEATING

The Single Pod’s curved

shape and upholstered
panels provide a quiet space
A SAFE SPACE
“The Agati Pod is a signature solution that
promotes refuge, security and focus for users,
and it holds large benefits for airport travelers,”
comments Joe S Agati, design director and COO at
Agati Furniture. The award-winning seating solution
has recently been installed in several airports.
According to Agati, the company’s products come
from observing innate human behavior and identifying
key user insights. “When you observe people who
travel through airports, you can see that they are
searching for spaces that make them feel comfortable.
This goes deeper than just comfort in the physical
sense. In addition to being physically comfortable in
the environment for long periods of time, users need
to feel safe, secure and like they can be distraction
free,” he explains.
Agati’s goal is to create furniture that enables
people to stake out a space to charge up, work or
relax before they move on to the next leg of their trip.
“One airport that has started providing Pods for its
People are searching for travelers is Lafayette Airport in Louisiana,” says Agati.

places that make them “In addition to the Agati Power Bar and Agati Gee
Lounge collection, Lafayette Airport features Single
feel comfortable and Duo Pods to provide space for travelers to find
refuge in busy terminals.”
Joe Agati, Agati Furniture
Omaha Eppley Airfield in Nebraska has also gone
beyond traditional airport seating to offer private space
for travelers with the Agati Pod solution.

GO WITH THE FLOW

Characterized by its sculptural contours with placemaking in mind, Ascent’s soft
and sloping backrest, Green Furniture contours, smooth textures and sustainable
Concept’s Ascent range takes modular seating wood make public space interiors warmer and
to a new level. The concept was created in more welcoming,” Lundgren says.
response to the growing demand for The series was designed in close
placemaking designs that can shape public collaboration with the architectural departments
space in new ways, according to Joakim at three of the most influential airports in the
Lundgren, the furniture maker’s head of design world, meaning the functions and solutions
and sustainability. “As the modules are are all based on values expressed by airports
configured to create a unique variety of curving and travelers. “For example, we have designed
shapes, they can also create backrests with the series to cope with global standards and
sloping profiles and eye-catching silhouettes,” fit luggage underneath the seating. We have
he explains. “The design is fully interactive, different armrest and seating heights depending
inviting architects, planners and interior on users’ needs and PRM demands, as well as
designers to customize the backrests to meet the possibility of choosing LRV [light reflectance
practical needs or find new expressions. value] colors to work in all airports,” continues
Inspired by Scandinavia’s mountains and fjords, Lundgren. “Besides the basic demands, we
Ascent holds the potential to interpret furniture offer solutions to make the travel experience
design as a seating landscape for public space more joyful and effective, through being able to
interiors. Functional, playful and interactive, work or watch Netflix while you wait, with easily
Ascent brings places to life and makes every accessible table and charging solutions.”
interior unique.” Green Furniture Concept is working on
Ascent can be
The Ascent series was designed to create a pioneering projects in the US, Germany and configured to
flexible, modular system that can change and Sweden to provide bold, playful solutions with maximize the flow
adapt as its surroundings evolve. “Designed its modular furniture. of passengers

[Link] JUNE 2022 Passenger Terminal World 43

SEATING

MODULARITY
AND COMFORT
be modified or expanded. Soft Wait can be assembled
into linear and curved formations to make efficient use
of the available space.
Furniture in airport waiting lounges must meet
particularly stringent requirements. It must be
extremely durable and adaptable to changing
situations. At the same time, it should offer comfortable
seating for travelers and its visual design should
Soft Wait can
For decades now, Vitra has been exploring work contribute to a pleasant, relaxing atmosphere. Soft
be adapted to
suit the space trends and developing office concepts, creating Wait has a modular structure that can be configured
requirements comfortable and inviting home interiors and – since in diverse ways and provides inviting comfort even in
the production of the Eames Tandem Seating system the most hectic environments.
for waiting areas – responding to the stringent Edward Barber and Jay Osgerby explain, “Soft Wait
requirements of public spaces. The boundaries offers great comfort and ergonomics. At the same time,
between all these areas of application are becoming it is hard wearing and supports people working while
increasingly blurred: the workplace is acquiring a more waiting. There is a lot of site-specific furniture made for
casual and comfortable feel, the home office is public spaces that can only be used in one particular
becoming widely established, and more and more way. The Soft Wait system offers specifiers the
people are working while on the go. Vitra translates flexibility to change and adapt the furniture over time,
the consequences of these merging environments so that it lasts. It is highly adaptable; for example, it is
into functional products – such as Soft Wait, scalable in terms of size, easily moved and changed
developed with the designers Edward Barber and according to shifting requirements. This, combined with
Jay Osgerby. The system has a modular design and the ability to repair and replace parts, results in a long-
not only allows multiple configurations but can also lasting and sustainable solution for public spaces.”

SOFT AND
PRACTICAL
According to Ingmar Krupp, head of the airport
division at Kusch+Co, seating ensembles outside
of the traditional rows of benches are beginning to
feature more prominently in airports owing to the
demand for highly efficient yet relaxed seating options With the high side
for passengers in transit. In response to these new and back walls, Creva
demands, Kusch+Co has developed the “new style of Soft guarantees good
soft seating”, which can be seen at Berlin Brandenburg acoustic comfort
Airport Willy Brandt in Germany.
“The Creva Soft series creates interior design seating, modeled on the recamier or low
highlights in the form of varied seating ensembles couch, the sofa of yesteryear, on which you
featuring open or screened-off seats that always offer can sit and recline, is feasible.”
a cosy, comfortable, inviting place to sit,” says Krupp. Kusch+Co’s furniture also includes
“There is an almost infinite range of design options other options like power management and
available. Be it linear with seats next to each other antibacterial and disinfectable surfaces, The Creva Soft series
facing in the same or opposite directions, L-shaped
configurations, with low or high walls, or with or without
as well as details based on the company’s
fire prevention concept. Its furniture also
creates interior
tabletops – there are so many options.” fulfills essential durability and sustainability design highlights
Take Kusch+Co’s amply sized American diner-style requirements, Krupp says. Ingmar Krupp, Kusch+Co
seating berths as an example. According to Krupp, they Creva Soft also aligns with the trend
are reminiscent of the train compartments of yesteryear toward mobile working. Krupp explains,
that inspired the traditional American diner. “Here, people “Here, passengers can use their valuable
can sit opposite one another on upholstered benches time for focused, creative or even
in a more intimate setting. Or compact, visually and organizational work. Visually and acoustically screened
acoustically screened-off Cube seating islands, where one off at the rear and on both sides by textile wall surfaces,
person on their own or two people sitting next to each you can even talk on the phone undisturbed.” Discover
other can sit back and relax for a while. Even exceptional more about Creva Soft in Editor’s picks on page 76. n

44 Passenger Terminal World JUNE 2022 [Link]

 furnishing
competence
airport
Varied seating ensembles featuring open or screened-off seats
functioning as interior design highlights.

The diversity of the Creva soft family offers a new seating

concept that is aligned with the trend towards “mobile working”
and provides a haven of privacy at airports, in offices and
public spaces.

Kusch+Co GmbH Airport Division Ingmar Krupp T +49 2984 300-273 [Link]@[Link] [Link]

22.04.13_KU_Anz_PTW_fc_airport_215x275mm_EN.indd 1 13.04.2022 [Link]

5G
MARISA GARCIA n

As more airports invest in 5G

connectivity, what opportunities does
the technology provide for operators,
stakeholders and passengers?

GET

46 Passenger Terminal World JUNE 2022 [Link]

 5G

T he arrival of 5G connectivity at airports is

so close it is almost tangible. Problems at
US airports have grabbed headlines and
confounded many, but these issues are
limited to the specific deployment of 5G technology in the
US (see Safety concerns on page 49) and are being managed.
Elsewhere, towers are up and airports are spreading their
wings to capitalize on the opportunities.
According to Martin Smillie, vice president of
communications and data exchange portfolio at SITA, one of
the most significant advantages of 5G technology for aviation
is that it enables expansion of the Internet of Things (IoT),
allowing the management of far more data and objects.
He explains, “4G technology can manage around 10,000
devices in each square kilometer; a 5G network can manage
a million. Multiple objects at airports will interact with
people, and objects will interact among themselves. With 5G,
connectivity will be much more fluid and flexible.
“The new networks will enable massive data flows,
providing secure, real-time, predictive and historic views of
airport operations. This will make collaboration between
airports, airlines, ground handlers, air traffic managers and
concession holders easier and more effective. 5G and IoT
can benefit all airport sections, whether airside, in-terminal
or landside, to achieve critical safety, efficiency, cost-
effectiveness and profitability objectives.”

Smillie also suggests that with the “superior coverage

of 5G”, airports can supply airport stakeholders with
connectivity that is “more secure and reliable” than wi-fi.
“This will allow ground services staff to do their jobs more
effectively by extending coverage. Pilots and on board
crew can also receive real-time data and updates on their
devices, even inside the airplane. Airlines can offload aircraft
diagnostic and operational data.”
The low latency of 5G (the shorter delay in data
transmission) “will make autonomous vehicles much safer”,
according to Smillie. “With signals going up to 100 times
faster than 4G, the speed of digital instructions will make the
difference between a vehicle traveling tens of meters or just
a few centimeters before taking corrective action,” he adds.

[Link] JUNE 2022 Passenger Terminal World 47

5G

Another advantage of 5G connectivity is allocating

dedicated connectivity resources wherever needed. As
airports evolve from passenger terminals to cities and
business hubs, the need for super-efficient connectivity
increases for all airport stakeholders, including retail,
business centers and hotels.
“Each of these individual businesses has its connectivity
requirements where 5G allows the spectrum slicing
[partitioning off of segments of the 5G network] to dedicate
[connectivity] to each business unit, separating traffic for
private and public or passenger use,” Smillie explains. There
is also a safety advantage: “Airports have always had to deal
with emergencies. 5G allows IoT to provide predictive data
to identify the potential crisis earlier, and remote HD [high
definition] video to enable better handling of situations
even on the apron, where traditional public or wired
networks may not provide coverage,” he adds.

Accelerating connectivity
According to Thomas Romig, ACI World vice president
Safety concerns of safety, security and operations, developing advanced IoT
infrastructure is one the leading motivators for airports
There have been several media reports about recent safety to adopt 5G technology. “Airports are now starting to
issues that caused flight disruptions at certain US airports move into connectivity across different equipment, which
due to 5G deployment. According to the FAA, “The issue provides you with visibility and more data. For example,
is the 5G C-band emissions that come from the telecoms maintenance of various physical assets, or surveillance
towers.” The organization has been raising concerns of different types of records to determine when there
about this since 2015. Michael Richmond, the FAA’s are faults or issues [with equipment]. Or, otherwise, just
Inter-department Radio Advisory Committee (IRAC) bringing data back from the field to operations centers,
representative, wrote to Peter A Tenhula, the to generalized or centralized systems, which give the
chairman of the IRAC, on September 30, 2019, airport operator a much clearer view of what’s going on
warning of possible harmful interference with within their airport system.”
aviation systems that operate in the upper 5G can manage Romig points out that this IoT infrastructure planning
adjacent band 4.2-4.4GHz: “The specific a million devices by airports is not entirely 5G-dependent and that airports
systems of concern are radar altimeters
and wireless avionics intra-communications in each square have been building up to this point for a while. “5G is the
acceleration event,” he comments. “5G won’t necessarily
(WAIC). Altimeters are a safety system used kilometer be the only trigger. The use of wi-fi across large airports
for landings and ground proximity warnings. has given many airports that opportunity. 5G is a good
WAIC is used for safety communications within additional layer. It gives you additional capabilities but it
commercial aircraft.” won’t be the only solution.”
The FAA is actively working on this issue and Nikos Papagiannopoulos is project manager of the
continues to monitor the safe deployment of 5G near 5G-TOURS Horizon 2020 project at Athens International
airports in the US. However, the Federal Communications Airport, which aims to demonstrate the ability of 5G
Commission (FCC) published a Notice of Inquiry (NOI) to support multiple vertical use cases concurrently on
Docket 22-137 on April 21, 2022, which turns attention to the same infrastructure. He explains, “5G technology
the design of the altimeter receivers themselves. Announcing BELOW provides a large capacity sufficient to handle almost all
the NOI, the FCC said, “As use across the radio spectrum 5G enables more
visibility and data communication requirements of an airport’s stakeholders.
becomes more intensive, and services are packed more Migrating traditional functioning into a 5G mobile network
for improved
closely together, Commission spectrum management policies operations directly impacts productivity and efficiency and the quality
must consider potential efficiencies across all aspects of
wireless systems, including both transmitters and receivers.”
This may lead to future updates to FAA policy, and perhaps
a lively debate between regulators.
In other countries, the separation of allocated bands is
deemed sufficient to avoid interference. ACI’s Thomas Romig
explains, “What we’ve been seeing and what we’ve been
talking about with our members is airport operators can still
leverage the capabilities of 5G. You just need to make sure
that the antenna’s positioning and the array don’t directly
interfere with the flight path or with the trajectory of other
equipment on the airport. To a certain extent, it has been or
is easy to resolve. But in the first phase, that safety aspect
needs to be studied in detail with a site-specific approach.”

48 Passenger Terminal World JUNE 2022 [Link]

Powering
safe and easy
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WITH SITA SMART PATH
AND SITA FLEX

Meet with our Smart Path and

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Planning for the aviation
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Aviation must prepare for a radically new world.

The urgent challenge of climate change and impact of coro-

navirus is forcing airports to rethink their strategies, while
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for a more sustainable and innovative world.

[Link]
 5G

Migrating traditional this regard, the aim is to coordinate involved stakeholders,

functioning into a 5G mobile such as airlines and ground handlers, toward a seamless
passenger journey or deployment of IoT sensors for the
network directly impacts effective handling of baggage, cargo and mail.
Airports also play an essential role in transporting
productivity and efficiency high-value products, such as electronics and system
and the quality of services chips required by the supply chain. “5G-based solutions
undoubtedly have the potential to make supply chain and
Nikos Papagiannopoulos, Athens International Airport
industrial ecosystems more efficient,” Papagiannopoulos
says. “Initiatives taken by state authorities toward
adopting a suitable mobile network delivery business
model regulatory framework will favor fast deployment
of 5G-based solutions.”
ACI’s Romig believes that airports need to engage with
of services, including a broader cluster of services that their civil aviation authority and the authorities responsible
could be introduced. Moreover, 5G mobile networks for 5G deployment or spectrum allocation: “Airports should
allow airports to focus on their core businesses by coordinate with the telecoms operators to understand
developing solutions and services for operational efficiency, what plans they have for deployment of 5G in the airport, or
revenue generation and enhanced passenger experience across the airport, or in proximity to the airport, for safety
through unmatched capacity.” and operational reasons, but also to understand when the
Athens is working on several use cases, including video- capabilities are available for the airport operator.
enhanced follow-me moving vehicles, emergency airport Don’t miss Nikos “We often think about the massive, developed airports.
evacuation scenarios and intelligent airport parking Papagiannopoulos from You have all sorts of great technology and capabilities and
management. Papagiannopoulos explains the latter: Athens International possibilities to deploy interesting technology. But [around]
“Passengers and visitors intending to use the airport’s Airport presenting 70% of ACI members are smaller airports in the million
parking can obtain real-time information on the available on ‘5G-based airport or five million passengers category. For example, some of
spaces and locate available parking directly through a use cases in action’ at those airports don’t have the same widespread capabilities
mobile application. Furthermore, they are guided [to the 2:10pm, June 16, in Paris as you would have in San Francisco and Amsterdam
available parking space] via the optimal route. The solution airports. Having them coordinate with the 5G operators, or
relies on the massive machine type communications with telecoms operators, will also give them more visibility
(mMTC) functionality provided by 5G. Several sensors in terms of how they can leverage technology and if there
installed at each parking position assist in tracking the are any challenges that they need to consider.”
available spots in real time.”
The 5G-enhanced follow-me vehicle use case at Evolution
Athens involves equipping follow-me cars with high- Incorporating 5G connectivity is an evolution of airport
definition cameras to transmit a live feed. According IT infrastructure, making airports more user-friendly
to Papagiannopoulos, that feed supplies “the airport spaces for customers, passengers and staff. “The arrival
operations center (AOC) and potentially other selected of 5G presents huge benefits to air/ground aircraft
stakeholders with real-time virtual data and information communications, including the ability to support faster
for common operational and situational awareness”. inflight decision making, help optimize operations and
The objective of the 5G-enabled emergency airport enhance the passenger experience,” says Smillie. “For
evacuation would be to improve organization and the passengers, 5G will deliver the digital traveler promise.
speed of response. “Key performance indicators [would be
BELOW Real-time augmented reality and personalized mobile
Athens International
enhanced] by deploying 5G technology with wayfinding Airport is using 5G to services will be provided, combining all data exchanged
and location-based services, providing automated guidance simulate emergency from the various applications and interactions with the
of emergency routes from the affected area up to the muster evacuation scenarios building and objects.”
areas,” Papagiannopoulos adds.

Stakeholder engagement
Like any other infrastructure program at the airport,
it is essential to engage stakeholders in 5G deployment
by highlighting opportunities, addressing concerns and
defining and refining use cases. As SITA’s Smillie explains,
“We have started discussions with airports and other
stakeholders around the benefits of 5G. Many countries
already offer airports the possibility to lease the 5G
spectrum. Still, government regulatory agencies need to
understand how this can make the transportation industry
safer and more efficient. The rollout of 5G networks and the
possibility for airports to lease a private 5G spectrum will
make the transition much faster.”
At Athens, Papagiannopoulos says the airport operators
act as the stakeholders’ “orchestrators and enablers” when
introducing innovative solutions like 5G-based services. In

[Link] JUNE 2022 Passenger Terminal World 51

5G

SITA’s top 10
5G use cases
1
Airports of the future will feature efficient energy management
including smart water usage and sensor-equipped lights and
devices, and efficient vehicle management via smart tracking,
connected hangars, digital parking, etc.

2
Connected smart tugs and baggage carts will serve
vehicles on the ramp.

3
Wheelchairs, mobile kiosks and robotic assistants
will be controlled remotely.
Smillie continues, “The airport will provide passengers ABOVE
with relevant, contextualized information and services Better connectivity
through 5G
4
to assist and entertain them. High-definition films will
download in seconds, entire series will be available to networks will Biometrically matching passengers to their bags will be simple.
improve the AI will be able to recognize unique scuff marks, creases and
watch offline almost instantly, and passengers will be able passenger
to livestream sports events in crystal-clear quality, no material characteristics to distinguish between seemingly
experience
matter how busy the airport.” throughout their identical bags and match them to the correct passenger.
5G is no longer a far-off prospect. “It will soon be journey
commonplace at airports, and the idea of everything 5
intelligently connected to everything will be viable. AI-assisted computer vision will continually scan
5G-connected artificial intelligence will solve major pain boarding gate areas and intelligently predict capacity
points at airports and borders,” Smillie believes. issues for hand luggage on flights, enabling staff to act
Papagiannopoulos sees future 5G applications evolving accordingly before passenger boarding.
quickly and in the near term. They may include content-
rich applications for mobile devices on the passenger side, 6
perhaps based on augmented, extended and virtual reality. In the air, 5G will enable next-generation aircraft to
“The massive deployment exchange vast amounts of data around the airport and at
of IoT-based sensors for the gate. The fast transmission and analysis of aircraft data
applications is important,” he will enable proactive maintenance, quicker aircraft turnaround,
says. Some examples include more on-time departures and, most importantly, an improved
building management, access customer experience.
control, electromechanical
equipment monitoring,
5G-connected artificial 7
remote CCTV and terminal intelligence will solve The convergence of 5G and satellite communications will
security operations, cargo
and baggage operations,
major pain points at serve the end-to-end approach of the aircraft, connecting it
with all the relevant systems.
terminal environmental airports and borders
controls and digital assistants. Martin Smillie, SITA 8
“The combination of
Airports will control wi-fi quality and have improved
edge cloud processing and
disruption management capabilities.
high-speed connectivity
will enable the evolution of
9
B2B2X-based applications,” Papagiannopoulos continues.
B2B2X is a new business model in which a telecoms service Airports will have more control over the quality of service
provider is primed to deliver services to any number of end in their private and public spaces, converging 5G with
users. “Enterprise applications will be more responsive wi-fi networks to create a seamless mobile experience
as they will be hosted and processed at the network edge, with continuous connectivity.
near the point of creation and consumption of information
and services. Finally, these near-term solutions will lay 10
the foundations for developing the long-term concepts of 5G is likely to replace the commonly used TETRA digital
autonomous operations, uncrewed aerial vehicles, robots, radio communications service, which is only voice-enabled
massive digital twinning, etc.” for operational and mission-critical services. This will provide
Deployment of 5G connectivity opens myriad a secure network for running airport operations. Airport staff
opportunities. As consumers become accustomed to will access CCTV and real-time rich video updates and live
5G-enabled technology in their daily lives, they will expect feeds based on evolving scenarios and locations. Live feeds
similar capabilities at the airport. But the real promise of for computer vision analysis and many other functions
5G is that it could allow airports to operate more efficiently, will enable remote biometrics.
safely and cost-effectively. That is justification enough for
many airports to accelerate communications. n

52 Passenger Terminal World JUNE 2022 [Link]

[Link]
BAGGAGE HANDLING
HAZEL KING n

On a
MISSION
54 Passenger Terminal World JUNE 2022 [Link]
 BAGGAGE HANDLING

The formation of a new industry

alliance signals a push toward
bringing baggage handling to the
top of the sustainability agenda

A irports have had sustainability

on their agendas for years, with
347 of them worldwide now
part of ACI World’s Airport
Carbon Accreditation (ACA) program. The program
enables airports to address their CO2 emissions in a
variety of ways, including “better insulation and energy
efficiency, switching to green energy sources, investing
in hybrid, electric or renewable gas service vehicles,
encouraging employees, passengers and visitors to use
public transportation [and] working with airlines and
air traffic management to reduce runway taxiing times
and implement green landing processes”, according to
the ACI ACA website.
However, a major part of the travel process is missing
from that list: baggage handling. “Over the years there
have been so many sustainability initiatives, the most
recent being the Toulouse Declaration [see box, page
56], but nowhere do they talk about baggage,” argues
Marlon van der Meer, founder of BagsID, a Netherlands-
based designer of software for computer-vision baggage
identification. “If you look at an airport, in some cases
67% of all terminal square meters are used for baggage
processing, so why are we avoiding the topic?”
This is why, in December 2021, BagsID partnered
with NACO (Netherlands Airport Consultants) to form
the Green Baggage Alliance, a group focused on raising
awareness around, and reducing, the environmental
impact of baggage throughout its journey. The group
currently comprises 15 airports, 15 technology partners
and several airlines that will work together to push for
a greater environmental focus on baggage handling.

Why isn’t baggage on the agenda?

According to van der Meer, airports and airlines tend
to focus on what is important for the passenger, and
baggage unfortunately comes quite far down the list of
topics being discussed. “From the perspective of airlines,
who are the major clients of the airport and influence
a lot of airports’ decisions, there is a ‘below the wing’
and ‘above the wing’ discussion. In the boardroom,
everything above the wing is important, and all the
attention goes toward that,” he explains. “Below the
wing, things like electrification and biofuels, they are
understood, but the impact of baggage on an airline’s
green credentials is less well known.”
But with over four billion bags being checked in
globally every year, according to SITA, and each one
having an impact on CO2 emissions, surely baggage
handling plays an integral part in the ambitions of
airports and airlines to be greener?

[Link] JUNE 2022 Passenger Terminal World 55

BAGGAGE HANDLING

For the Green Baggage Alliance, the best way to tackle

this is to improve the data available on each bag and on
each baggage handling system. “In recent years, more
We will start certifying airports have started to gather information, or raw

different airports and data, from the BHS and store it digitally,” explains Per
Engelbrechtsen, business development director at Beumer
airlines – like BREAM or Group, which is part of the Green Baggage Alliance. “This
data can then be leveraged to provide valuable insights
LEED certification across the organization that can help make improvements
Taco Spoor, NACO to cut costs, reduce risks and increase capacity.
“Today such data analytics can help visualize where
something needs to be done in a baggage handling system.
It’s almost impossible to handle an entire large BHS with
the naked eye only, but data can be used to visualize
everything and provide an overview that delivers a better
understanding of where operational initiatives can be

Toulouse undertaken,” he adds.

For the Green Baggage Alliance, getting the industry to

Declaration understand the importance of data-based decision making

in reducing the environmental impact of baggage handling
The Toulouse Declaration was launched on February 4, will be key. Taco Spoor, NACO’s business development
2022, by the French Presidency to the EU and is said to be manager for Europe and co-founder of the alliance, says
the first-ever public-private initiative supporting European three steps need to be taken: “The first one is getting the
aviation’s goal to reach net zero CO2 emissions by 2050. It knowledge out and getting like-minded people in this
is also the first joint initiative of its kind globally, aligning all alliance to show what can be reached and what steps we
EU stakeholders on the principles and actions needed to can make, and therefore also start benchmarking the
decarbonize and transform Europe’s aviation sector. different processes within the bag journey. Once we have
The Declaration has been signed by 35 European countries set that up, we will also start certifying different airports
and 146 industry stakeholder groups, including the five and airlines – like BREAM or LEED certification – and
leading European aviation associations: Airlines for Europe lastly there are also plans for a measuring tool that will be
(A4E), Airports Council International Europe (ACI Europe), used for airlines or other parties.”
the Aerospace and Defence Industries Association of Europe
(ASD), the European Regions Airline Association (ERA) and
the Civil Air Navigation Services Organisation (CANSO).
According to ACI World, 89 operators of 311 airports have
also announced their support for the Declaration.
More information can be found here:
[Link]/toulouse-declaration

Siemens supports automation

and sustainability
Siemens Logistics is supporting the growing demand for
automated and sustainable processes in airports with its
latest product, VarioTip. This sophisticated automation VarioTip automation solution is versatile and can be integrated VarioTip uses an
solution reliably unloads baggage from unit load devices into almost any existing conveyor system. energy-saving
(ULDs). Compared with manual processing, VarioTip can Siemens’ VarioBelt TilterPlus is a cutting-edge sustainable tilt mechanism
achieve significantly higher continuous baggage throughput belt solution that sorts bags in three directions with just one
in a shorter timeframe. This helps convey baggage quickly device and without needing extra machinery and layout loops.
and safely and thus favors a low left-behind index. Because of the system’s modular design, airport operators
A powerful tilting mechanism empties up to 20 ULDs – can adapt their baggage handling systems to varying passenger
about 800 items of baggage – per hour in the arrivals and numbers. The desired number of additional VarioBelt TilterPlus
transfer zone. Airports using VarioTip benefit from noticeably devices are simply inserted into the existing sorting line – even
reduced manual intervention and therefore enhanced ground during running operations. Moreover, VarioBelt TilterPlus is easy
handling ergonomics. The system’s compact, modular design to maintain. Components such as the drive drums, motors and
offers a wide choice of layout configurations. State-of-the-art, pulleys can be exchanged in a short amount of time and are
energy-efficient drives contribute to sustainable operation. The compatible with the Siemens VarioBelt conveyor system.

56 Passenger Terminal World JUNE 2022 [Link]

 BAGGAGE HANDLING

Green Baggage certification

will score airports and airlines’
efforts to reduce their carbon
footprint when it comes to
baggage handling

printing, and then of course you’ve got to get the bag back
to the passenger, which can result in additional air miles,”
explains Drummond. “Getting the data from the moment
the bag leaves that passenger’s hand to the moment the bag
is back in that passenger’s hand – datapoints throughout
Gathering the data from the multiple baggage handling ABOVE that process – is crucial to ensuring we not only reduce the
systems will not be straightforward, so Engelbrechtsen Gathering as much chance of that bag being mishandled but also use those
believes collaboration between suppliers will be of the data as possible from datapoints to improve operations in real time.”
utmost importance. “This [data analytics] is not about each item will reduce Collecting this data from the bags is one of the Green
the rate of mishandled
fencing off and doing something just for our company, but bags and their
Baggage Alliance’s goals for the next year, according to van
it is about talking about what can we do as an industry and associated emissions der Meer: “With BagsID it is our goal to get the data from
then we can take our fair shot at the projects that are out 500 million bags by the end of 2023. We are on track to do
there because we believe in our solutions,” he explains. that and are working with three major airline groups to
Michael Schneider, executive vice president airports ‘acquire’ bags into our database. With the acquisition of a
at Siemens Logistics, agrees that stakeholder bag, we extract a lot of data that can be used by the Green
collaboration is key. “We believe that a huge potential Baggage Alliance to solve the problems we are facing. That
towards current and future sustainability goals in the is our goal and that will automatically contribute to cleaner
aviation industry lies within operational excellence,” he and more sustainable baggage handling.”
says. “Advanced connectivity of multiple stakeholder
operations through a well-structured network of digital Optimizing operations and energy use
solutions, paired with innovative hardware products, Another major focus for the Green Baggage Alliance is
holds the key to harvesting this potential.” the use of better data to enhance operations and reduce
Peter Drummond, director of baggage at SITA, says the energy consumption of baggage handling systems.
that data will be most important when it comes to BAgsid aims to “Providers like Beumer Group know the exact energy
solving the problem of mishandled baggage, which
is a large contributor to emissions in the baggage
have data from consumption of their systems on every square meter,

500 million bags

and that is very valuable for us,” says van der Meer.
handling process: “Sharing the knowledge, sharing “Getting the insight and knowledge about how each
of data, is all working to help us here. Anything that
brings the industry closer together to try to resolve
by the end bag is taken from A to B, stored and conveyed is very
important information. We can calculate what it takes
mishandled bags, which is where the majority of the of 2023 to bring a bag from the terminal to the aircraft – that is
carbon is used, is going to help reduce the impact of doable – but for a sustainability manager at an airport, it is
baggage handling on the environment. SITA has been at difficult to understand what is dedicated toward the BHS
the forefront of data sharing for many years, connecting itself in terms of energy usage.
airports and airlines through our Bag Journey database,
providing end-to-end visibility of baggage no matter what
airport or airline the bag may travel with.”

Reducing mishandled bags

According to SITA’s 2021 Baggage IT Insights report, there
were 3.5 mishandled bags per 1,000 passengers in 2020, The impact of baggage
which is a drop of 37.5% from 2019 rates (5.6 per 1,000
passengers), although of course there were fewer flyers
on an airline’s green
and bags in 2020 owing to the global pandemic. credentials is less
Furthermore, figures from the Green Baggage Alliance
suggest that mishandled baggage leads to 30% more air
well known
miles for those bags, so improving this part of the Marlon van der Meer, BagsID
operation is an important step in reducing the
environmental impact of baggage handling.
“When a bag is mishandled, you’ve got additional
conveyancing at the airport, you’ve got additional tag

[Link] JUNE 2022 Passenger Terminal World 57

BAGGAGE HANDLING

“One of the results we already have from the data we’ve

gathered is that there is a huge difference between baggage
that is processed in peak hours or in downtime. We need
to understand what those figures are and if it is necessary
to keep the whole BHS running if it’s just a few bags in
downtime. It’s the same as using your washing machine
in the middle of the night if it’s cheaper – why are we not
doing the same for a big sorting system?”
Engelbrechtsen agrees, adding, “If an airport is able to
make efficient use of data analytics, it will even be possible
to tell which parts of the system are the most energy
optimized – information that can help decide which parts for some
airports, 67% of
of the system should be shut down when not needed.”

Addressing design concerns terminal square

meters are used
Changing the design of BHS within the terminal and
taking inspiration from other sectors such as logistics will The current design
also enable airports to improve the energy efficiency of of baggage handling
systems beneath the for baggage
processing
their processes, with alternative layouts enabling them to terminal is not the
reduce the size of their systems by up to 30%, according to most efficient
Engelbrechtsen. “In logistics, you have a building designed
for just that purpose – [but] an airport is often designed for
passengers and it has to look nice, and then you have some
strange basement for the BHS. This is not efficient,” he says. make processes and the layout that allow us to use as little
“We want just a square building close to the terminal space and energy as possible. It is those ideas that can do
that is solely for processing bags. Or at least bring the quite a lot toward sustainability.”
baggage handling companies in from the beginning and NACO’s Spoor agrees that bringing baggage handling
let us talk to the architects so we get the required space to systems providers into the design process at an earlier
stage will be important if real change is to happen: “The
impact of baggage handling systems is relevant for
both greenfield and brownfield developments, but for
greenfield there is so much to be taken into account as
soon as possible, to work out how to fit in the BHS in the
Efficient use of data best way possible from a structural and also from a power
consumption perspective.”
analytics makes it possible Siemens Logistics’ Schneider echoes Spoor’s sentiments:
to tell which parts of “Environmental protection must start at the ‘drawing
board,’ where the path for a resource-saving production,
the system are the most implementation and operation of baggage handling
energy optimized systems and their components is set. To reduce overall
resource use, baggage handling systems should be
Per Engelbrechtsen, Beumer Group robust, most durable and also flexible, of course. Their
layout should be designed to be as energy saving and
environmentally friendly as possible, with the lowest
environmental footprint for its entire lifecycle.”
Addressing the way in which baggage is processed is
also important to reduce its environmental impact, with
Spoor suggesting that remote check-in and reclaim could
be the way to go. “We need to find other ways of getting
the bags to and from the airport, which are more efficient
and have a lower carbon footprint. And if we can do that,
then the passenger can come in a different way to the
airport, by public transportation, for example, if they
don’t have to carry a bag, so the carbon footprint there
will also be lower,” he explains.
Ultimately, knowledge is power when it comes to
bringing about change. Understanding how each part
of the baggage handling operation is connected and
where the changes can be made will be the key to making
baggage handling more sustainable. “There are steps
Beumer’s BHS digital twin
being taken to optimize part of the chain, but we need
offers an advanced level of
information and perspective to look at the whole chain and see which parts have the
for operators most impact. To be able to do that, you will need to have
the data,” Spoor concludes. n

58 Passenger Terminal World JUNE 2022 [Link]

 SELF-SERVICE BAG DROP

BEYOND
AUTOMATION
A collaboration of

Introducing - a faster bag drop solution. and

Alstef Group and air transport industry provider SITA have combined their expertise to develop an industry-leading self-service bag
drop that is fast, convenient, and reliable. Alstef Group provides the baggage handling conveyor expertise along with AI technology
and advanced in-line camera-based tag reading while SITA with Smart Path, provides their self-service kiosk and airline integration
expertise, automating the passenger journey.

SWIFT DROP will be on display at the SITA booth - Z2.4190, at the 2022 Passenger Terminal Expo to be held in Paris from the 15th to
17th of June. You can learn more about the SWIFT DROP and our other baggage handling system innovations by visiting the team
at the Alstef Group booth - Z1.3185 where there will be a live demonstration of our BAGXONE AGV.
SELF-SERVICE SECURITY

Solo
ELIZABETH BAKER n

The use of self-service

technology has grown
enormously since the
Covid-19 pandemic, so why
has the security checkpoint
limped behind?

60 Passenger Terminal World JUNE 2022 [Link]

 SELF-SERVICE SECURITY

project

[Link] JUNE 2022 Passenger Terminal World 61

SELF-SERVICE SECURITY

A irports have largely dragged their

feet over the implementation
of self-service at the security
checkpoint, citing reasons such
as slow scientific advances and potential safety risks –
yet travel authorities have demonstrated their interest
in the technologies. The US Department of Homeland
Security (DHS), for example, created its Screening at Speed
program to “increase aviation security effectiveness from
curb to gate, while reducing wait times and improving
the passenger experience”, according to Kathryn Coulter
Mitchell, a senior official at DHS who performs the duties
of the under secretary for science and technology.
In October 2021, the DHS Science and Technology ABOVE to self-connecting passengers (see Self interest, January
Directorate (S&T) Screening at Speed Program committed Micro-X’s 2022, page 44*).
US$2.3m for the Australian x-ray technology company miniaturized Combining the two investment avenues seems an
Micro-X to develop a miniaturized baggage scanner. accessible obvious choice for some. John Fortune, program manager
property and
In January 2022, the DHS selected Vanderlande’s self- baggage CT
of DHS S&T Screening at Speed Program, says, “Future
screening passenger security checkpoint concept for scanner passenger self-screening automation is expected
further design, development and operational testing. to not only keep travelers and TSOs [transportation
Andrew Manship, a Vanderlande executive VP and board security officers] safer in pandemic situations but
member, comments, “There has been a clear trend toward
BELOW also improve the quality of screening from a security
Micro-X’s
passenger self-service solutions at airports, allowing for passenger perspective and provide an innovative and convenient
more efficiency and independence for passengers. While self-screening experience for airline passengers.”
ours might be one of the first self-service applications for checkpoint “The passenger journey should be becoming as easy and
security checkpoints, it certainly won’t be the last.” solution concept fast as possible,” concurs Brian Gonzales, chief scientist
illustration and CEO of the US incorporated subsidiary of Micro-X.
from 2020. The
Security implications design concept
“We’re trying to create an experience that can be seamless,
According to SITA’s 2021 Air Transport IT Insights report, is based around touchless and automated from check-in to picking up coffee
the percentage of airlines worldwide with an implemented delivering to stepping onto the airplane. At the security checkpoint,
or planned passenger ID management solution grew by an intuitive there’s a desire for an improvement.”
12% to 40% in 2021. Furthermore, self-service technology and positive These potential passenger experience and safety
passenger
investments grew by 35% in the same period. This growth advantages suggest that more airports should be ready
experience while
has continued even as Covid-19 restrictions have eased in also ensuring a to implement self-service technology at the security
2022. Terminals now feature self-service technologies in higher level of checkpoint. Yet so far, few have taken up the challenge. The
everything from retail (see Grab & go, April 2022, page 30*) security question seems to remain: can these technologies measure
up to human officers’ judgment and ability to respond?
Although the technology has the potential to respond
more quickly, efficiently and accurately to security threats,
it can create misclassifications. Every time a company
makes its detection algorithms more specific, it increases
the chances of an unimportant, random misclassification.
Gonzales explains, “If you had perfect detection of threats,
you would have a high false alarm rate – i.e. ‘this is a

The passenger journey

should be becoming as
easy and fast as possible
Brian Gonzales, Micro-X

62 Passenger Terminal World JUNE 2022 [Link]

 SELF-SERVICE SECURITY

Traditional security
checkpoints can cause
operational bottlenecks

Staffing shortages
On April 8, 2022, Charlie Cornish, CEO of UK airport operator
Manchester Airports Group (MAG), issued a statement
apologizing for the considerable delays experienced by
passengers at Manchester Airport due to extreme staff
shortages. “I cannot apologize enough for the disruption
people have faced,” he said.
According to media reports, the shortage resulted in
some passengers spending between three and seven hours
queueing for passenger processing, with many missing their
flights. However, Manchester Airport isn’t alone – delays and
cancellations have also occurred at London Heathrow, Dublin
and other major airports in the UK and Ireland.
In response to the staff shortage, Manchester Airport will
be recruiting and training officers, having already interviewed
more than 4,000 people over the last two months. However,
it takes between 12 and 16 weeks to complete a Counter
Terrorist Check (CTC). Approximately 200 people are
currently going through the security checks that are needed Self-screening technology will
before they can start training, and around 250 new security
staff are due to begin work in May 2022.
improve security, reduce contact
In a public statement responding to the issue, Cornish between travelers and decrease
said, “No other sector has suffered as badly as the UK
aviation industry. We consistently said that we needed clarity
screening time
on when travel restrictions would be removed, partly so that Melissa Conley, Transportation Security Administration
we could work out the right time to begin recruiting again.
“The simple fact is that we don’t currently have the
number of staff we need to provide the level of service
that our passengers deserve. We are busy recruiting
new officers and taking them through the rigorous threat but it’s not really a threat’.” As a result, Gonzales
training and testing needed to work in aviation sees the future of the security checkpoint as a symbiotic
security in one of the most challenging Self-service relationship between self-service tech and human
employment markets we have seen. These technology officers. “If something is very obviously dangerous,
vetting processes are rightly demanding, the system is going to find that anyway. But if the
but they have made it more difficult for us to investments passenger can’t deal with it, then it is clearly something
recruit the people we need, with more than grew by 35% you want to bring an officer into.”
half of those we offer jobs to finding another
position before the process is complete.”
in 2021 To avert misclassifications, the Micro-X prototype
design has included alarms in its equipment to give
X-ray technology company Micro-X’s Brian passengers a chance to remedy any mistakes they may
Gonzales points out that self-service technology have made. Gonzales continues, “It’s the questionably
may alleviate these kinds of issues. “Self-service dangerous things that cause false alarms. If, for example,
technology can reduce the number of staff needed there’s a water bottle or a cell phone left in the bag, the
to resolve alarms and reimagine the TSO role to a more tech will set off a nuisance alarm and they [the passenger]
customer support focus. This may enhance the TSA’s ability will be guided through a simple and intuitive system with
to recruit and retain qualified staff. So on that side, it’s robust processes that provide a higher level of security.”
really beneficial,” he says. Asking passengers to resolve most of the alarms themselves
In February 2022, the Airport Operators Association (AOA) may, therefore, lead to a higher detection rate as the
Security Group gathered security compliance managers and number of false alarms will be reduced.
airport heads of security to discuss the difficulties airports According to Melissa Conley, director of capability
face regarding the recruitment of staff, aviation security management and innovation for the Transportation
regulations and the technology to respond to these issues. Security Administration (TSA), “Self-screening technology
Speaking at the event, Caroline Vear, security standards will improve security, reduce contact between travelers
manager at Bristol Airport in the UK, said, “Airports across and decrease screening time for travelers.” Micro-X’s
the country are finding it harder than expected to replace miniaturized baggage scanner, the Airport Security Portal,
security agents who were made redundant or decided to has been designed with this in mind. It combines existing
leave during the pandemic. Security teams play a vital role self-service technologies such as automated document
at airports in ensuring passenger safety, but they often must scanning and validation, photometric identity checking
work unsociable hours and are not particularly well paid.” and millimeter-wave body scanning with a miniature,

[Link] JUNE 2022 Passenger Terminal World 63

KEEP YOUR MAINTENANCE TEAM
& PASSENGERS HAPPY

LOW MAINTENANCE COSTS

Starglide has fewer rotating parts and thus
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With no tread gaps, the continuous, unbroken
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[Link]
 SELF-SERVICE SECURITY

Micro-X’s self-service
concept aims to
speed up security
screening processes

any point in that process, somebody ahead of you is being

challenged in the process, it slows down everybody. You
can’t go around them; you have to wait for them to finish
before you can finish.”
With individual self-screening, there would be seven
or eight individual stations in the same area. In this case,
An extra if someone is struggling at a station, passengers simply
choose another one where someone is going speedily.
10 minutes in “This enables efficient passengers to go through very
security reduces quickly without getting frustrated or rushing other
average retail passengers,” says Gonzales. Of course, increased
throughput would be advantageous for airports too.
spend by 30% Conley comments, “Through concept design and hardware
development, this tech will alleviate the cognitive load on
TSOs and reduce equipment lifecycle costs.”

Passenger stress
self-service x-ray scanner for carry-on bags and One potential drawback is that some passengers
personal property. The project is made possible may find this tech unnerving in a security
by carbon nanotube emitter technology, invented
and developed by Micro-X, that reduces the size By understanding more setting. In an article on its website, digital
services consultant ICF observes that passenger
of x-ray tubes and imaging devices. about their process flows, stress is often less about “the rigorousness of

Queuing and throughput airports can be slicker security screenings” and “more to do with a
feeling of uncertainty and helplessness, of not
Since 2016, IATA has recorded airport security
as one of the biggest passenger pain points.
in how they manage being in control, which leads to high stress
levels and agitation”. The design of the security
Implementing self-service technology to decrease passenger experience area must therefore balance high throughput
the number of staff in this area could make the Tim Cooke, AvSecure Consulting capabilities with an easily navigated design.
situation more difficult for passengers. After all, To reduce stress during the divestment
Manchester Airport cited a severe staff shortage as step, Vanderlande has developed a self-service
the reason for three- to seven-hour wait times at its application to guide passengers through the
security checkpoint in April 2022. process. The PAX Divest Assistant has been
However, in the words of Tim Cooke, the owner of designed to enable passengers to sort their belongings
AvSecure Consulting, “By understanding more about their
BELOW at their own pace with the guidance of a customized
Traditional security
process flows, airports can be slicker in how they manage checkpoints require high instructive video. Manship comments, “Although frequent
passenger experience when implementing this tech.” In levels of staffing, which is travelers understand this process and tend to move swiftly
this spirit, the DHS S&T has awarded US$387,000 to Voxel a challenge post-pandemic through the steps, less experienced passengers may need
Radar to develop a passenger self-screening hardware
subsystem for airport checkpoints, which could increase
the effectiveness of aviation security and improve the
passenger experience. According to the TSA’s Conley,
“Voxel Radar’s self-service solution will decrease the
amount of time travelers spend being screened.” To do
this, Voxel’s prototype uses next-generation millimeter-
wave panel sensors to collect data in real time. These
sensors line walls or curved surfaces, scrutinizing the
natural motion of passengers as they remove their
belongings to check for prohibited and concealed items.
It also provides near-real-time feedback to passengers
if additional screening or divestiture are necessary.
For Gonzales, the self-service model can speed up
security by creating a process that’s parallel rather
than serial. Currently, passengers must follow each
other through the process of separating out liquids and
electronics, taking off coats and shoes, then walking
through a metal detector, and finally reassembling all
their belongings and clothes. Gonzales explains, “If, at

[Link] JUNE 2022 Passenger Terminal World 65

SELF-SERVICE SECURITY

more time and guidance.” If further assistance is required, New regulations

travelers can be connected to a remote agent via video. and screening
This easy-to-follow advice and feedback is designed to technologies
mean liquids
keep passengers in the loop and reduce their feelings of
may no longer
uncertainty and helplessness. Importantly, this could also need to be
benefit airports commercially as, according to airport removed at
market research consulting firm DKMA’s Airport Consumer UK airports
Survey, the happiest passengers spend 7% more on retail.
Furthermore, SITA’s passenger processing research has
found that an extra 10 minutes in security reduces an
average passenger’s retail spend by 30%.
Taking this philosophy a step further, Vanderlande is
also looking to develop a passenger-friendly automated *Visit our
checkpoint for the DHS S&T Screening at Speed Program. website to
This will combine the company’s PAX Advanced MX2 access our
automated screening lane (ASL) with off-the-shelf archive of back
passenger screening systems to create four integrated issues
screening stations for one screening lane. It will also
feature electronic advanced imaging technology (AIT) UK government’s
from Rohde & Schwarz and secure access control systems
from Dormakaba. Conley comments,
new regulations
“Combining ASL with the passenger On August 25, 2019, the UK government’s
screening stations will simplify Department for Transport changed its regulations
the process of x-ray screening of relating to the process of screening passengers
personal property and on-person and staff at UK airports. This could mean that in the
screening from two steps to one.” This Less experienced future passengers may be able to keep liquids and
integrated design is intended to make
the self-service concept intuitive and passengers may electrical equipment such as laptops in their cabin
baggage while it is screened. Once the regulations
less stressful for passengers. need more time are in place, the 100ml liquid limit may no longer
apply and passengers could take liquids, such as
The system will provide continuous
screening for prohibited and/or and guidance a bottle of water, through security.
concealed items and give passengers Andrew Manship, Vanderlande This means that, from June 2024, everyone
near-real-time feedback if additional will need to be screened using security scanners
screening is necessary. Cooke points while their belongings are screened via C3 x-rays –
out, “With the new technology, pat- computed tomography x-rays producing 3D images.
downs will be reduced, which may put The security scanners will use millimeter waves
more people at ease.” This will also reduce the demand on that penetrate clothes but not the body, creating a
security agents – who have to guide up to five passengers silhouette of the passenger to maintain their privacy.
simultaneously – and ensure their safety. So this self- Heathrow Airport is currently trialling the new 3D
service technology is expected to not only improve security equipment, which will eventually be rolled out at
and decrease the amount of time passengers spend being other UK airports.
screened but also enhance the overall passenger experience AvSecure Consulting’s Tim Cooke comments,
and decrease TSO workload. n “The time [taken] to go through a WTMD [walk-
through metal detector] is between approximately
three and six seconds, meaning the majority of
passengers are screened for metallic threats
quickly. While C3 x-ray scanners offer far better
detection to a range of threats, they are much
slower – between approximately 10 and 25
seconds, depending on the process used. In order
to prevent long queues, airports will have to invest
in more staff and new infrastructure.”
Peter Luff, the managing director of Ipsos Retail
Micro-X’s
unmanned self- Performance, says, “These regulatory changes
service portal turn an airport’s process flow on its head. The 3D
combines body x-ray machines are also far heavier than the x-ray
and baggage equipment airports commonly use today. In order
scanners with a for some airports to install them, they may need
passport reader
in one unit
to strengthen floors and, in some cases, create
new buildings to house them and accommodate
potentially longer queue areas. All of which makes
or a very expensive proposition. Airports need to
use this as an opportunity to revisit every aspect
of the passenger flow process to recover time and
costs that are inevitably being introduced.”

66 Passenger Terminal World JUNE 2022 [Link]

RELIABLE HANDLING

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AUTONOMOUS VEHICLES
PAUL WILLIS n

Passenger Terminal World examines

four use cases that highlight the potential
for autonomous vehicles at airports

DRIVING
CHANGE
W ith their controlled
environments,
repetitive tasks and 24/7
operations, airports are
in many ways the perfect proving grounds
for autonomous vehicles (AVs). But with
airports still trying to find their feet again in
the airport of the future. Sven Platschorre,
director of airport solutions at Dutch logistics
technology company Vanderlande, says that
although the pandemic may have exacerbated
existing challenges such as labor shortages
and fluctuations in passenger numbers, “It
could be argued that airports now, more than
the post-pandemic era, the appetite for new ever, need to increase automation to help build
technologies is having to compete with some more resilient and scalable operations.”
harsh economic realities. Here are four case studies of projects that
Despite this, AV developers are confident show that the drive toward autonomy is still
that their products will play a big part in going strong in the airport sector.

1 HONG KONG’S AUTONOMOUS

PATROL CARS
As part of its drive to become a ‘smart electric vehicle and, when fully charged, they within approximately 3m of the airport’s
airport’, Hong Kong International began can operate for up to 200km non-stop. border fence, the APC will issue a warning
deploying autonomous patrol cars (APC) in Equipped with three lidar sensors to detect broadcast,” continues Yiu. “At the same time,
September 2021. One of several autonomous obstacles, eight lenses and a differential airport security staff will receive an alert and
tech solutions that the airport has rolled out in global positioning system (DGPS), the can assess the situation through real-time
recent years, the APCs patrol the airport’s APCs can follow a preset route, turn around video streaming.
perimeter 24 hours a day, seven days a week. automatically, detect obstacles within 10m “In addition, the APC uses video analytics
According to Steven Yiu, deputy director and activate their brakes automatically. They to examine irregularities in the razor wire and
of airport operations for the Airport Authority are equipped with an independent safety security fence during patrol duty. Alerts will be
Hong Kong (AAHK), which oversees the override system and can be controlled via sent if maintenance is needed.”
running of the airport, the four patrol cars a remote monitoring system in Hong Kong The APCs are by no means the first (or the
“supplement the daily patrol duty previously International’s Integrated Airport Centre. last) example of autonomous technology at
performed by security staff only”. They also “With these systems, staff can monitor the the airport. To realize its smart airport vision,
help “increase patrol frequency and maintain cars’ operation in real time and switch to AAHK has been implementing a ‘technology
normal patrolling in inclement weather, such emergency stop mode when necessary,” roadmap’, in which automation is a key
as during typhoons”. explains Yiu. component, according to Yiu.
The patrol cars are entirely autonomous The patrol cars’ cameras monitor the The first AV project at the airport was the
and operate without an onboard safety driver. airport perimeter, using video analytics to 2019 introduction of autonomous electric
Their design has been modified from an detect intruders. “If a person is detected tractors (AET) for baggage transportation.

68 Passenger Terminal World JUNE 2022 [Link]

 AUTONOMOUS VEHICLES

Staff can monitor the cars’

operation in real time and
switch to emergency stop
mode when necessary
Steven Yiu, Airport Authority of Hong Kong

ABOVE & BELOW

AAHK began investing
in its autonomous
vehicle fleet in 2019

“It marked the first time AETs were put into live In October 2020 the tractors’ service area This year, the airport will also begin its first
airport operations anywhere in the world,” Yiu was extended to include the apron. Since April deployment of people-carrying AVs, starting
explains. The tractors, which deliver baggage 2022, larger AETs have been deployed to with the first phase of a trial of an autonomous
on a designated bounded road, have since deliver cargo on the cargo apron. Twelve AETs shuttle bus for ferrying airport staff around
logged more than 90,000km within the airport are currently in operation, with AAHK planning airport areas that are off-limits to the public.
grounds, and their success has led to their role to increase the size of the fleet and expand the Yiu comments, “Subject to the trial results,
being expanded. operation to cover the airport’s third runway. the target is to put the autonomous shuttle
bus into operation in 2023. AAHK has also
been in discussion with relevant government
departments regarding the potential deployment
of autonomous buses for transportation in non-
restricted areas at the airport.”
In the next few years, the airport plans to
introduced a new autonomous transportation
system to carry passengers between Hong
Kong International Airport and the port of Hong
Kong-Zhuhai Macao Bridge.
“In the longer run, this autonomous system
is planned to connect with the mass-transit
railway station in the nearby town area,
providing another convenient way to reach
the airport,” concludes Yiu.

[Link] JUNE 2022 Passenger Terminal World 69

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 AUTONOMOUS VEHICLES

2
BIRMINGHAM’S
DRIVERLESS SHUTTLE
In March 2022, a driverless shuttle some of our key stakeholders to this sort marketing director at Aurrigo, which is
began operating at Birmingham Airport of technology”. One of these stakeholders headquartered in nearby Coventry, thinks that
in the UK, ferrying staff and passengers from is the airport, which hosted the trial of the this hybrid capability will give the shuttle a
the Departure’s entrance and Diamond zero-emissions shuttle. Although the shuttle competitive advantage as many companies
House to Car Park 5. The pilot, run by the wasn’t purchased with airport use in mind, have learned the hard way the problems of
local authority, Solihull council, is thought to Maltby and his team soon realized that when deploying solely autonomous technology.
be the first time that a passenger-carrying AV it came to “low-speed fixed-path autonomy Garner explains, “They realize that you can’t
has operated at a UK airport. rather than AI-driven go-anywhere-at-any-time just turn the vehicle on in the morning and
Ironically, this first for aviation came autonomy, there was an absolute logical say, ‘Off you go!’ because there’s a lot of
about because of a completely different application of the technology there”. customer support and teams on the ground
transportation modality: rail. Solihull council The airport also proved to be an ideal that are actually needed to make it work.”
bought the 10-seater vehicle from the UK testing ground for the technology, with its While current UK legislation forbids the
autonomous tech maker Aurrigo in 2021, relatively quiet roads and low speed limits, use of unmanned AVs on public roads,
partly in response to a new high-speed rail which made road testing the shuttle much people involved in the field of AV technology
network that will make Solihull the first stop safer. The safety factor was enhanced by the are anticipating a future where self-driving
on a route linking London with Birmingham inclusion of an onboard safety driver at all vehicles are unmanned and overseen
and Manchester. times, which is a requirement under UK law remotely from an operations room. But
According to Colin Maltby, future mobility at the moment. although remote supervision is the goal, it
project manager at Solihull council, the new Maltby found that the pilot was well remains a major challenge to overcome,
proximity to London that the rail link will received by the public although, “There argues Maltby: “It requires a significant
create is likely to increase commercial and wasn’t any specific demographic that I would amount of engineering skills and comms
residential demand in Solihull. “We’ve done say was more interested in the technology skills and all sorts of different technical
a lot of traffic modeling and if everyone we than any other.” During the pilot, which headaches that the industry is absolutely
expect to be coming to live and work in the ran for three months, the AV operated responding to. It also raises the interesting
Borough does so, and they all drive their own autonomously for 80% of the route, with the questions of how people access it. How do
car at peak times, traffic will grind to a halt,” driver taking over at a few higher-risk areas, people feel safe on it? Not just in terms of
Maltby explains. including a roundabout (traffic circle). the technology, but do you feel safe without
Hence the interest in AV technology Unlike some other AVs, the shuttle can a driver on board when you are traveling
and the purchase of the shuttle, which be operated manually like a conventional alone or sharing the space with someone
Maltby and his team are using to “warm up electric vehicle. Miles Garner, sales and you don’t know?”

We are using the shuttle

to warm up some of our
key stakeholders to this
LEFT
sort of technology
Councillor Ian Courts, leader Colin Maltby, Solihull council
of Solihull council; Nick Barton,
CEO, Birmingham Airport; and
Henriette Breukelaar, director of
Economic Strategy at the Greater
Birmingham and Solihull Local
Enterprise Partnership, at the
launch of the autonomous
shuttle in March 2022

[Link] JUNE 2022 Passenger Terminal World 71

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 AUTONOMOUS VEHICLES

LEFT
Auto-Sim enables
full simulation of an
airport’s operations

BELOW
Aurrigo converted an
existing dolly into
an autonomous
electric vehicle

3 GRAND RAPIDS
DIGITAL TWIN
Three years ago, UK transportation by the introduction of AV
technology specialist Aurrigo was technology like the Auto-
approached by Heathrow Airport and its main Dolly. (Read more on digital twins in
tenant, British Airways, with a proof-of-concept Model example, April 2022, page 72.*)
request to fit out a cargo dolly with “The software can show the number of
autonomous technology. Aurrigo created the autonomous dollies you would need to use
autonomous dolly and although the work with if you took out X amount of tugs and dollies,
Heathrow ultimately led nowhere, it sparked and X amount of the labor force. With this
the company’s interest in the potential for AV information, you can provide them with a
tech within the airport space. Aurrigo’s sales business case,” explains Garner.
and marketing director, Miles Garner, says, Aurrigo recently did exactly this for Gerald
“We realized that airports’ airside was quite R Ford International Airport in Grand Rapids,
a nice environment for autonomous vehicles Michigan. With the help of a grant from the
because it’s very controlled.” Michigan Economic Development Corporation,
Following on from the Heathrow Airport the company built a simulated model of
project, Aurrigo approached other airports airside operations, covering roadways,
about investing in its baggage-carrying intersections, stands and all operational
dolly, known as the Auto-Dolly. Although a vehicle types and movements.
deployment of the Auto-Dolly has taken place While many airports already have detailed
at Singapore’s Changi Airport (the details 3D maps of the airport environment, Aurrigo
of which are subject to a non-disclosure
agreement), Aurrigo is aware that switching to
can create some using lidar cameras on the
ground for those that don’t. Once the map Airports’ airside was a
autonomous technology is a big investment of the terrain has been created, the airport nice environment for
for airports, which need to be assured of the
business case.
feeds Aurrigo data on flight schedules and
ground handling movements to provide it autonomous vehicles
With this mind, Aurrigo created the Auto-
Sim platform, a software that enables it to
with as complete a picture as possible.
Garner comments, “It’s really a visual piece,
because it’s very controlled
Miles Garner, Aurrigo
create a digital twin of airside operations. which is what you need if you’re trying to pitch
Using this digital twin, the company can to a board, who often aren’t really interested
create a simulated picture of current airside in a lot of the techy stuff. All they want to know
operations and how they would be affected is how it could look.”

[Link] JUNE 2022 Passenger Terminal World 73

 AUTONOMOUS VEHICLES

RIGHT
The autonomous
Bagrunners optimize
baggage handling operations

BELOW
FLEET is part of BAGFLOW,
Vanderlande’s
end-to-end baggage
logistics solution

*Visit our
website to

4
access our
ROTTERDAM’S archive of back
issues
BAGRUNNERS
One of the most fully realized examples of intervention is still required at the moment,”
AV technology finding its way into airports explains Platschorre. “So generally, we can say
is the FLEET baggage handling solution that vehicles intended for trials on the apron
developed by Vanderlande. “Our vision is to use would be used in so-called Level 3 automation,
AV technology as part of an integrated end-to- with safety drivers on board.”
end baggage handling concept by combining Assessing the advantages of AVs for the
different types of vehicles and material handling baggage handling process, Platschorre points
Flexibility and scalability equipment, as well as manual and automated
traffic,” says the company’s director of airport
to increased automation and reduced
dependency on manual labor. He continues,
are clear advantages solutions, Sven Platschorre. “Flexibility and scalability are other clear
of autonomous vehicle Vanderlande divides its AV-based solutions
into three separate areas. The first, FLEET
advantages, not just in terms of capacity demand
but also in the use of space, because there’s
technology Bag, handles the transportation of individual no fixed infrastructure for baggage handling. In
Sven Platschorre, Vanderlande bags, supporting processes such as screening, addition, electric autonomous vehicles facilitate
buffering and sortation. The second, FLEET maintenance by centralizing it, and contribute
Batch, transports batches of bags within a further by creating a more sustainable and safe
container, supports the make-up and break working environment.”
process, provides inter-terminal transportation Although Vanderlande’s AVs can be used to
and can deliver bags up to intermediate buffer perform specific functions within the baggage
stations. The final one, FLEET Apron, supports handling process, Platschorre says to get the
the turnaround and transfer process by delivering most out of them they need to operate within “a
batches of bags to and from aircraft stands. connected end-to-end baggage handling system.
Vanderlande conducted trials of the system at In this way, automation and digitalization enable
Rotterdam-The Hague Airport in 2018, and more the predictability of the whole process. This will
recently deployed the technology at Chengdu deliver performance improvements in terms of
Tianfu International Airport in China. For the fewer mishandled bags, better connection and
Rotterdam trial, AVs were used in the baggage turnaround times, enhanced safety and decision
hall to transport and sort individual bags in an making for the airport, and helping to reduce the
operational environment. Known as Bagrunners, overall operating expenditure.”
the AVs can carry one bag at a time and use However, he acknowledges that the
their onboard systems to determine the optimal creation of such an end-to-end system can
route through the airport’s baggage hall. be difficult because of the practice at many
Since the Rotterdam trial took place in an airports of separating out existing processes
indoor, restricted environment, the Bagrunners into “unconnected silos”. But he believes
Don’t miss the panel could be operated without safety drivers. But that strategic digitalization within airports can
discussion on ‘Autonomous this is not the case for outdoor use. “In a more help offset this challenge “by facilitating the
technologies and resiliency’ at complex outdoor environment with mixed creation of a collaborative ecosystem between
9:05am, June 15, in Paris and busy airport traffic, the option for manual stakeholders”. n

74 Passenger Terminal World JUNE 2022 [Link]

 LET S TAKEOFF
TOGETHER PERU
New Control Tower and Second Runway
DELIVERY JULY 2022

The New Lima Airport

Connecting Peru to the world

Lima will be the new Latin American Hub. A total of USD 1.6 billion of private investment.

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[Link]
PASSENGER TERMINAL EXPO 2022
HAZEL KING n

Editor’s
PICKS
Passenger Terminal Expo will take place
in Paris on June 15, 16 and 17, and we
can’t wait to welcome back thousands
of visitors, exhibitors and conference
speakers to the world’s best airport
conference and exhibition! There will
be innovations on show throughout
the event, as well as exciting company
announcements and insightful conference
sessions. Here is a roundup of must-see
events, selected by Passenger Terminal
World editor Hazel King

@PTExpo
#PTEParis
Get involved REGISTER FOR YOUR
FREE VISITOR PASS TODAY!
online! [Link]

76 Passenger Terminal World JUNE 2022 [Link]

 PASSENGER TERMINAL EXPO 2022
JUNE 15, 16, 17, 2022
PARIS, FRANCE

Opening address
Augustin de Romanet, chairman and CEO of Groupe ADP,
the host airport authority for Passenger Terminal Expo
2022, will give the opening address at Passenger Terminal
Conference on June 15 at 8:40am. He will welcome visitors
to the event and discuss two of the biggest challenges facing
the aviation industry: the decarbonization of air travel and
improving the passenger experience. De Romanet will explore Skytrax World Airport
Awards 2022
how Groupe ADP and the aviation industry more widely can
address these challenges and shape the airport of tomorrow.
Taking place in the exhibition
Who: Augustin de Romanet, CEO, Groupe ADP hall at 5:30pm on June 16,
WHAT: opening address the Skytrax Awards ceremony
when: Wednesday, June 15, 8:40am is always a headline event
at Passenger Terminal Expo.
Regarded as the ‘Oscars
of the airport industry’, the
awards celebrate the best airport
operators, terminals, staff, retailers,
service providers and more that make
GROUPE ADP_brand block
COLOR_CMYK
12/12/2018

the aviation industry so special.

C100 M95 Y0 K10

K75

Edward Plaisted, CEO of Skytrax, comments,

“We have received an overwhelming vote of support
and confidence in staging the 2022 event at
Passenger Terminal Expo, and we look forward to
welcoming back many familiar faces from the world
airport industry, as well as all the new award winners
who will be attending.
“The last two years have been the most exacting
and troubling times for airports worldwide, and we look
forward to providing a platform where all of their hard
work and diligence in dealing with the issues caused
by Covid-19 can be rewarded and celebrated.”
The awards are based on customer evaluations of
airport service and facility quality standards across
more than 500 airports.

What: skytrax world airport awards

When: Thursday, June 16, 5:30-6:30pm
Where: exhibition hall

[Link] JUNE 2022 Passenger Terminal World 77

PASSENGER TERMINAL EXPO 2022 JUNE 15, 16, 17, 2022
PARIS, FRANCE

Exclusive show launch

– Zoeftig
Booth Z2.4080
World travel is no longer on hold and Zoeftig
is excited to showcase its latest product
innovations at Passenger Terminal Expo. A global
leader in the design, manufacture and supply of
passenger terminal seating for over 50 years, Zoeftig
will reveal its latest seating product exclusively at
Passenger Terminal Expo. Engineered with durable
yet luxurious materials, the aptly named Vista is
set to change the landscape of airport concourses.
Limitless configurations, flexible charging points
and a multitude of accessories make it an ideal
all-rounder for airports while creating a more relaxing,
private experience for travelers. Ready to experience Vista
for yourself? Zoeftig will unveil the newest member of its
family on Booth Z2.4080 – don’t miss it!
REGISTER FOR YOUR
FREE VISITOR PASS TODAY!
[Link]

Passenger Terminal hear

Conference from the
A visit to Passenger Terminal Expo 2022 would not be
complete without attending some of the huge variety of
best!
conference sessions available. With topics from advanced air
mobility and vertiports to aviation security, border control and
facilitation, and environment and sustainability, we’ve got the
industry covered. Here is a selection of must-attend sessions:

What: Partnership models for excellence in hospitality

When: THURSDAY, June 16, 9:30am
What: Air mobility integration at airports
Who: Josselin Bourcier, business development
When: WEDNESDAY, June 15, 4:20pm manager, TAV Operation Services
Who: Marco Pellegrino, head of airside operations and During this session, Bourcier will explain that the
first aid, Aeroporti di Roma and Urban Blue representative partnership mindset is a promising key differentiator
This presentation will explore the challenge of advanced in the travel hospitality industry, to improve the
air mobility integration with legacy airport operations, customer experience and create synergies within the
and how to guarantee the safety, security and efficiency airport ecosystem. Attendees will discover how to create
of operations. The audience will learn about SWAT successful partnerships in the travel hospitality industry
analysis of air mobility in the airport environment; the and for what purposes; how to create synergies between
new stakeholder network for enabling a deeper connection lounge operators and other travel retail players to the
between the airport and the urban and regional area; scenarios benefit of customer satisfaction; and how to promote
for the interaction between ATM and UTM in the terminal area; win-win partnerships and sustainable business models
and new technological solutions to guarantee safety and security. between all stakeholders.

REGISTER FOR YOUR CONFERENCE DELEGATE PASS TODAY!*

[Link]
*Rates apply, see website. Program subject to change

78 Passenger Terminal World JUNE 2022 [Link]

 PASSENGER TERMINAL EXPO 2022
JUNE 15, 16, 17, 2022
PARIS, FRANCE

Live demonstration
– Siemens Logistics
Booth Z3.6020
Siemens Logistics is looking forward to welcoming visitors
to its booth, where it will showcase VarioTip – a new,
unparalleled automation solution that unloads baggage from unit
load devices (ULDs) with high reliability. VarioTip can empty up
to 20 ULDs per hour in the arrivals and transfer zone. Compared
with manual processing, the company says the device achieves
significantly higher continuous baggage throughput within a
shorter timeframe. With VarioTip, airports benefit from notably
reduced manual intervention and enhanced ground handling
ergonomics. In addition, baggage is conveyed more quickly and
safely, which has a positive impact on the left-behind index.
Visitors will also have the chance to experience a live
demonstration of Baggage 360, an airport operations software
that provides customers with innovative real-time baggage-flow
forecasts. Interactive maps show movements on the apron.
Baggage 360 works as a digital twin and enables airport
operators to display processes virtually and optimize and
control them through remote access. Make sure you check
out VarioTip and Baggage 360 on Booth Z3.6020.

What: Implementing new mobility strategies to reduce

carbon emissions at airports
When: THURSDAY, June 16, 1:45pm
Who: Tine Haas, aviation principal, Dornier Consulting
Significant carbon emissions are generated by passengers
and staff traveling to and from the airport. Emerging new
What: Leveraging modular construction to lower costs
technologies and digitalization are changing the way and elevate passenger experiences
people travel. Haas will explain that this is a chance for
airports to actively manage landside access and encourage When: FRIDAY, June 17, 11:25am
a modal shift toward more sustainable travel options. She will Who: Mohamed Charkas, airport development SVP,
discuss applications featuring MaaS and nudging approaches DFW International Airport, and Matt Needham,
that enable airports to create incentives for travelers to use director of aviation and transportation, HOK
public and shared-service transport. She will also look at the Major airport construction projects can present
potential of mobility strategies to reduce the carbon footprint significant operational challenges that affect
and improve the efficiency of airport operations at the same costs, schedules and the passenger experience.
time. The audience will learn about the impact of new mobility Charkas and Needham will explain how modular
on airport access; mobility scenarios and new business models; construction methods may be the solution for
strategies for nudging toward more sustainable travel modes; smoother, cleaner and less disruptive construction
and cooperation with MaaS platform operators. and how maximizing pre-assembled materials
and unitized components for airport facilities will
allow everything from concourses to restrooms
and concession units to be designed and
assembled off-site and quickly swapped out for upgraded
units throughout the life of the facility. Attendees will learn
about the evolution of off-site construction methods in
airport design; examples of modular construction concepts
currently in the works at airports; and the benefits of
modular construction, including minimized disruption
to airport operations, schedule advantages, heightened
efficiencies, labor market opportunities and more.

[Link] JUNE 2022 Passenger Terminal World 79

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plus faster logistics
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 PASSENGER TERMINAL EXPO 2022
JUNE 15, 16, 17, 2022
PARIS, FRANCE

Live demonstration
– Alstef Group
Booth Z1.3185
Alstef Group will be demonstrating its
BAGXone AGV live on Booth Z1.3185
throughout the three-day event. The high-
speed AGV is designed to handle individual
bags in a variety of practical applications
throughout the airport baggage handling
process. Whether implemented to handle
bags-by-exception, such as oversized bags,
rush bags, transfer bags and inspection bags,
or as a standalone end-to-end baggage
handling system in place of a conveyor-based
system, a BAGXone AGV solution offers great
flexibility. Operating at speeds ranging from 3m/s for short distances
in mixed zones to 7.5m/s for long-distance connections, BAGXone
provides highly dynamic responsiveness. BAGXone AGVs are highly
durable, offering an average lifespan of 30,000+ hours. They are REGISTER FOR YOUR
also quick and easy to adapt to the scalability and redundancy
requirements of individual baggage systems. If there are increased FREE VISITOR PASS TODAY!
capacity requirements or an expansion of the bag-gauge sorting [Link]
system, new AGVs can be easily added to extend the fleet. Come
and see the BAGXone AGV in action at Passenger Terminal Expo!

Exhibitor spotlight – Collins Aerospace

Booth: Z2.4000
The Collins Aerospace airport capabilities of the connected ecosystem. through the airport from check-in through
solutions team will highlight With a focus on the future, FlightAware security and immigration checkpoints to
several things at this year’s Passenger helps customers turn the vast amount of boarding the aircraft;
Terminal Expo: data generated in the airport ecosystem • How the latest cloud technologies can
• How a connected aviation ecosystem into usable, actionable information; optimize resources, improve sustainability
can improve airport operations and the • How, using biometrics, Collins and reduce costs by eliminating the need
passenger experience. Collins’ acquisition Aerospace envisions a future of paperless for servers, core computing space and
of FlightAware has improved the travel, where passengers move seamlessly costly technical support because less on-
site hardware is needed;
• How airports can create a more
sustainable future by enabling technologies
that eliminate the need for passengers
to repeatedly show printed identification
documents (saving paper); reduce or
eliminate the need for computer core
rooms (reducing energy costs); and
decrease aircraft taxiing and turnaround
times (cutting fuel costs and emissions).
Visit Collins Aerospace and FlightAware
at Booth Z2.4000 to learn how your airport
can accomplish all this and more.

[Link] JUNE 2022 Passenger Terminal World 81

 [Link] WE TAILOR YOUR SOLUTION – MÜHLBAUER
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JUNE 2022

Urban air mobility

The next generation of aircraft
set to transform how passengers
IN THIS ISSUE: ORLANDO | RESTROOM DESIGN | URBAN AIR MOBILITY | SEATING | 5G | BAGGAGE HANDLING | SELF-SERVICE SECURITY

access aviation services

Self-service security
Technology breakthroughs that
could make self-screening a reality

Baggage handling
How to improve the sustainability
of baggage handling operations

Visit [Link]/info/ptw to request

exclusive and rapid information about the latest 5G
THE LATEST TECHNOLOGY
Also inside:
EDITOR’S PICKS

technologies and services featured in this issue

published by UKi Media & Events

HELPING AIRPORTS MAKE See

BETTER CONNECTIONS
page
76

[Link]

[Link]/info/ptw
 PASSENGER TERMINAL EXPO 2022
JUNE 15, 16, 17, 2022
PARIS, FRANCE

@PTExpo
#PTEParis
Get involved
online!

Exhibitor spotlight – AECOM

Booth Z1.2145
Aviation professional services firm travel with purpose, and every planning
AECOM is pleased to be participating and design project it is involved in. In
in this year’s Passenger Terminal Expo, where addition, AECOM is partnering with
it will engage with clients and industry key technology providers in the field of
colleagues to exchange thoughts on new sustainability to better understand the
solutions, moving beyond the impacts of current and future trends and leverage
the Covid-19 pandemic and leveraging the them in the offerings to its clients.
renewed focus on sustainable aviation as For example, AECOM is implementing
we recover from the crisis. its groundwater mitigation technology for
As the industry rapidly advances various PFAS removal, pioneering vertiport design
technologies to reduce greenhouse gas for the nascent eVTOL environment,
emissions and continue the journey toward employing material recycling concepts for
a net zero world, the aviation industry is airfield projects, and incorporating state-
fulfilling its part through measures such as of-the-art building automation systems to
sustainable terminal designs, conversion to optimize power usage at airport terminals
electrified equipment, use of on-site green and other facilities. Thanks to its global
energy, increased use of sustainable aviation footprint, AECOM can advise and assist
fuel and advancing aircraft technology in its clients with the latest and best available
hybrid electric and, eventually, hydrogen as and trending design ideas, lessons learned
the primary fuel source. and success stories.
AECOM has adopted sustainable design Visit Booth Z1.2145, where AECOM’s
and environmental, social and governance global aviation leaders will be available to
(ESG) as two core principals that are now exchange thoughts and provide more details
fully incorporated into every aspect of the on the company’s approach and experience
company, including its offices, its focus on in the aviation design and sustainability field.

REGISTER FOR YOUR FREE VISITOR PASS TODAY!

[Link]
[Link] JUNE 2022 Passenger Terminal World 83
PASSENGER TERMINAL EXPO 2022 JUNE 15, 16, 17, 2022
PARIS, FRANCE

Exclusive show launch

– Kusch+Co
Booth Z2.5060
Kusch+Co will launch its newest seating range, the Creva Soft
series, exclusively at Passenger Terminal Expo. According to the
company, Creva Soft is aligned with the trend toward mobile working,
enabling passengers to use their valuable time for focused, creative
work. Visually and acoustically screened off at the rear and on both
sides by textile wall surfaces, users can talk on the phone undisturbed
and sit very comfortably in an armchair or a small berth. Cushions at the
sides and back increase privacy. An angular worktop with ergonomically
rounded corners is located on the right, protruding slightly forward,
offering space for a laptop or tablet, writing or sketch pads, documents
and, of course, a cup of coffee. Electronic devices can easily be plugged
into the power supply or a USB port and charged via integrated sockets.
Kusch+Co sees itself as a competent advisor
on all furnishing questions and likes to use
natural materials such as leather but also
integral foam. The company will present
innovative new approaches such as
ELeather, a particularly sustainable product,
during the expo. Experience Kusch+Co’s
latest offering yourself at Booth Z2.5060.

REGISTER FOR YOUR FREE VISITOR PASS TODAY!

[Link]

Show exclusive – SITA

Booth Z2.4190
Exclusive to SITA on Booth Z2.4190, with the Alstef Group, and
attendees will be able to access the our award-winning TS6
company’s insider guides to airports, which Kiosk,” Colella explains.
provide top tips to guide you through the “We will be showcasing
airport, covering topics such as biometrics, some exciting developments
baggage management, APIs and much more. including the latest ‘mask
SITA will also focus on its solutions that aware’ technology added
“allow our customers to do more with less to our Smart Path solution,
while optimizing the passenger experience, enabling passengers to
preventing congestion and enabling use biometrics even while
passenger flow”, says Sergio Colella (right), wearing a face mask.”
president of SITA Europe. “We will be homing Colella will be presenting
in on SITA Flex as a Service, which allows at the Passenger Terminal
airlines, ground handlers and DCS providers Conference alongside
to use our APIs to transform passenger Lars Mosdorf, managing
processing in exciting and innovative ways.” and labor director at
The company will also demonstrate its Dusseldorf Airport, and
latest end-to-end offerings – from check-in will discuss environmental
to boarding. “This includes mobile-enabled and sustainability issues. Don’t miss
technologies as well as our latest bag-drop ‘Sustainability and operational efficiencies
offering, SITA Swift Drop [read more about @airport – two sides of the same coin?’ at
this on page 95], provided in collaboration 12:20pm on Thursday, June 16. n

84 Passenger Terminal World JUNE 2022 [Link]

 Register
now!

JUNE 15, 16, 17, 2022

PARIS EXPO PORTE DE VERSAILLES, PARIS, FRANCE

#PTEParis / [Link]
SUPPLIER INTERVIEW

Michael Reichle, CEO at Siemens Logistics, explains

how digital solutions could help airports cope with EXHIBITOR
increased demand following the pandemic BOOTH
Z3.6020

H
ow would you assess the current With our Baggage 360 solution, we provide
situation in the aviation industry? a digital twin that enables airports to easily
We at Siemens Logistics are pleased forecast and monitor their operations. In the
to finally see a significant increase in past few months, we have successfully installed
air travel. Many airports and airlines are expecting Baggage 360 at several international airports.
bookings to peak this year, especially during Our customers were impressed by the extent
the summer months. This is a very welcome to which they could improve their operational
development after the last two years. However, efficiency simply by using our digital solution.
airport operators need to be extremely well
prepared to deal with this jump in demand. That sounds interesting. Could you share
Read more about
More operational flexibility is needed a few examples with us?
Siemens Logistics’
as well, not least in terms of baggage With Baggage 360, airports can monitor their
baggage handling
handling capacity. operations across different areas and make forecasts
solutions in
Almost all airports had to make in real time. If a flight is delayed, for example, the
On a mission,
serious cuts during the pandemic, page 54 implications extend well beyond delivering baggage
especially in staffing. Many now need to on time and facilitating transfer connections. The
quickly recruit and onboard new personnel to late arrival of an aircraft could result in long lines
keep up with the sharp rise in demand. To manage at passport control as well, for example, if too few
the onslaught, operators need to reestablish their officers are on duty when passengers finally arrive.
work flows and processes while simultaneously Operators that can anticipate the various impacts
and continuously optimizing them. of such delays can prepare in time.
We see an upward trend in outsourcing due
to the shortage of skilled staff. Unlike before,
Airports have plenty Monitoring operations is another example. One
of our customers was able to identify the cause
airport operators are now looking for providers of potential left of delays in the flow of baggage between two
whose expertise covers the entire operational
spectrum – from hardware to automation to to optimize their terminals by using Baggage 360 and monitoring
all processes. The airport has since been able to
digitalization in particular – and who have an
excellent understanding of how to fully integrate
integrated processes redesign its processes to be more efficient, which
significantly improved overall performance.
the various systems in use. through sophisticated
How can digitalization help airports be
digitalization What other factors are particularly
important in helping airports enhance
more efficient? customer satisfaction?
Airports have plenty of potential left to optimize Predictive maintenance is important for ensuring
their integrated processes through sophisticated the smooth running of an airport. Airports
digitalization. A typical airport relies on hundreds of are complex integrated systems with many
service providers working together, all of whom need interdependencies. An error in baggage handling
to be coordinated. Still today, many airports – even has wide-ranging consequences, not just for
the largest hubs – are managing their ground and passengers but for operators and airlines alike.
baggage handling with lists and tables. Mapping Passengers are irritated and airlines are burdened
something as complex as an airport using such with the high costs of compensating them and
methods is unsustainable. making sure that the suitcases reach their
destinations as quickly as possible.
Siemens Logistics has been focusing on Service
Baggage 360 4.0 for many years and offers solutions that enable
enables operators
customers to detect potential component failures
to convert their
collected data into early, predict and prevent shutdowns, and boost
useful information system availability.
to improve their
baggage handling Is there anything else you would like to add?
and optimize The market is on the brink of a renaissance. The
baggage flow
losses incurred during the pandemic led to cutbacks
on a large scale and forced airport operators to
reexamine the efficiency of their processes. Now, as
the market recovers, airports find themselves in need
of expert partners who can help them operate even
more efficiently while remaining flexible at the same
time. We at Siemens Logistics have just the right
solutions – both analog and digital. n

86 Passenger Terminal World JUNE 2022 [Link]

 SUPPLIER INTERVIEW

Sergio Colella, SITA President Europe, explains how

smart technology, automation and digitalization will EXHIBITOR
secure the profitability, safety and sustainability of the BOOTH
Z2.4190
aviation industry

W
hat challenges is the industry trial showed an impressive 30% reduction in boarding
facing and how can these be times and increased satisfaction of participating
addressed? passengers and airlines. One of our most exciting
It’s been pleasing to see the return achievements has been partnering with NEC to
of passengers to the airport since the beginning provide Smart Path’s next-generation biometric,
of the year – with total passenger traffic up 76% mobile-enabled and touchless passenger processing
in March 2022 versus March 2021 and April set to more travelers with Star Alliance airlines.
to show even higher numbers – as we witness SITA has also partnered with established baggage
pent-up demand following two years of restrictions. handling specialist Alstef Group to create Swift
But as the industry recovers and traffic volumes Drop. Swift Drop is a new-fit self-bag-drop solution,
increase, there is a greater need than ever before facilitating a smoother and easier passenger bag-
to reduce costs, optimize revenues and improve drop experience. Combining SITA’s award-winning
the passenger experience. TS6 kiosk and Alstef Group’s fully integrated bag-
As our industry emerges from the pandemic, processing solution, Swift Drop offers advanced
it faces amplified economic costs because of camera tag-reading technology with an impressive
the political situation in Europe. Escalating and first-time read rate of 95%.
record-breaking energy prices will have major Another innovation we’re excited to share with
ramifications for aviation and the global economy stakeholders is SITA Flex as a Service, which
at large, contributing to rising costs and inflation enables airports, airlines, ground handlers and DCS
while putting pressure on consumer demand in
the months ahead. At the same time, airlines have
Digitalization of the providers to take our APIs and completely transform
the passenger process, without being encumbered
also now taken the courageous and responsible industry is a key by legacy processes or certifications. Excitingly, SITA
decision to set targets to become carbon zero by
2050. These ambitious targets require clear and focus in addressing Flex can allow passengers to use their mobile device
at every travel step in and outside of the airport rather
immediate action.
Digitalization of the industry is a key focus in
this changing than relying on fixed touchpoints.

addressing this changing market. The pandemic market What will you be showcasing at Passenger
has helped to wake up boards and executives Terminal Expo this year?
to the importance of technology. The crisis has As well as the above solutions, we are proud to
put a lot of financial strain on the industry, which be applying the proven benefits of our WorldTracer
has encouraged it to be more open to new ways Lost and Found Property solution to lend a
of working and to consider more disruptive helping hand to Passenger Terminal Expo (PTE)
approaches. Airports and airlines have faced attendees. SITA will be the sole provider of lost and
difficulties in meeting the recent surge in traffic, found property services at PTE using our artificial
resulting in cancellations and long waiting times. intelligence-enabled solution to help quickly and
This has further highlighted the importance of efficiently reunite people with their lost property.
technology to ensure agility and scalability, to Originally developed for airlines, Lost and Found
meet growing demand quickly and without Property has proved useful for other members of the
massive investment. industry, and we are excited to be able to provide this
We see our role at SITA as being a trusted service at PTE to ensure that attendees are speedily
partner to the industry. Over the past two years, reunited with their lost property. n
we have continued to invest in our portfolio to help
our customers digitalize their operations to reduce
cost, automate the passenger journey and reduce
their environmental impact.

What new products or services are you

developing at the moment?
The Swift
Smart Path is SITA’s comprehensive whole-journey Drop system
identity management solution where your face is improves
your boarding pass. With this solution, we can help baggage
offer easier, safer passage through the airport, handling
reassuring passengers by providing a convenient, efficiency, with
an average first-
near walk-through touchless experience, thanks
time tag read
to biometric technology. Key deployments of the rate of 95%
solution have included Beijing Capital International,
Hamad International and Istanbul, where a six-month

[Link] JUNE 2022 Passenger Terminal World 87

SUPPLIER INTERVIEW

Juan José Salmón, CEO of Lima Airport Partners, explains

the challenges and opportunities of a multibillion-dollar
expansion project at Peru’s main international airport

W
hat project are you currently Why have you decided to invest in 100%
working on? renewable energy?
Jorge Chávez International The commitment by Lima Airport Partners (LAP)
Airport, located in Lima on the to the sustainable growth of its infrastructure and
coast of Peru, is currently going through a major airport operations is rooted in our shareholders,
transformation, expanding its infrastructure to Fraport AG, one of the leading players in the
double its capacity. This expansion includes a global airport business, and the International
new runway, control tower and midfield passenger Finance Corporation (IFC), a member of the World
terminal. This is a US$1.6bn private investment, Bank Group. Both organizations have aggressive
making Jorge Chávez one of the most ambitious sustainability requirements and targets that shape
airport developments in South America, and the our operation philosophy. Thus, LAP signed an
most important in Peru. We expect to have the agreement with the largest energy provider, Engie
second runway and new control tower completed Energia Peru, achieving 100% renewable sources
by July 2022, and the new passenger terminal for the airport’s operations and the expansion
(T2) open by January 2025. project. This will allow LAP to avoid the emission
The expansion is adding more than 600ha of approximately 15,000 tons of CO2 per year,
to the airport’s operations, creating a unique which will reduce more than 99% of the airport’s
opportunity to integrate the future airport operation greenhouse gas emissions.
with a new airport city concept and a wide variety
of commercial and industrial developments that How are customer demands changing and
will boost the economy of the nearby communities We are expanding how are you meeting these new demands?
and the country.
our customer Today’s fast-paced development of handheld
technologies, which provide instant access
How will the project transform the services to better to information about their travels, flight status,
passenger experience?
The passengers that will go through the airport will
understand activities and destinations, is making our
customers crave instant information about the
have the opportunity to experience a new way of passengers’ needs terminals they are using. Therefore, we are
traveling due to three main changes: the tripling
of the passenger terminal areas, providing ample and offer tailored expanding our customer services to better
understand their needs and offer tailored
space for check-in, retail, food and beverage, solutions during solutions during their travel. We are exploring
and holding rooms. This is complemented with
a call-to-gate system, promoting relaxed and their travel new technologies to improve processes, develop
communication channels and enhance the overall
enjoyable waiting times; better passenger flows passenger experience.
for connection efficiency: having the airlines and
their associates operating within the same terminal How have you overcome challenges during
will reduce the connection times between flights the development process?
and almost eliminate the interconnection between The Lima expansion project has a long history of
terminals; and an integrated airport city right challenges that have shaped the way the project
next to the terminal that will welcome travelers is executed. These challenges have impacted
The airport expansion
departing and arriving with multiple retail options. project will include a on different levels: the government delaying the
new passenger terminal, expropriation of the areas needed for expansion
second runway, taxiways, by more than 11 years; a Peruvian construction
air traffic control tower industry that was crumbling due to compliance
and aircraft apron allegations; Covid-19 infection waves and sanitary
restrictions that halted the construction execution;
a limited international supply chain critical for
procuring aviation equipment; and multiple
instances of social unrest and political instability
that increased the uncertainty of the region.
To overcome these challenges, the Lima
expansion project created a solid project
management organization (PMO), led by
international professionals with experience in
managing large projects and complex airport
design. This PMO also developed an execution
strategy sequencing multiple work packages
oriented to provide a more manageable scope
and flexibility of execution. n

88 Passenger Terminal World JUNE 2022 [Link]

 SOME THINK
AIRPORT
EFFICIENCY
HAS REACHED
ITS LIMITS.
WE THINK
DIFFERENT.

[Link]

CrisBag_PassengerTerminal_World_183x115_EN.indd 1 18.01.22 12:14

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Digital ID is Going Places
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Streamline your processes with SITA Smart Path

JUNE 2022
powered by NEC I:Delight Digital ID.
Urban air mobility
The next generation of aircraft
set to transform how passengers

IN THIS ISSUE: ORLANDO | RESTROOM DESIGN | URBAN AIR MOBILITY | SEATING | 5G | BAGGAGE HANDLING | SELF-SERVICE SECURITY
• No-touch, no-wait self service
access aviation services

Self-service security
Technology breakthroughs that
could make self-screening a reality

• Automated passenger verification

Baggage handling
How to improve the sustainability
of baggage handling operations

• System-agnostic, easy to integrate

5G
• Scalable as ecosystem expands
• Opt-in users maintain consent control
Also inside:
EDITOR’S PICKS

Travelers are moving again. THE LATEST TECHNOLOGY

published by UKi Media & Events

Pick up your pace with SITA and NEC HELPING AIRPORTS MAKE See

BETTER CONNECTIONS
page
76

[Link]

Visit Us at PTE Booth #4190

Visit [Link]/info/ptw
to request exclusive and rapid information
about the latest technologies and
services featured in this issue
 DESIGN AND TECHNOLOGY

Your airport vision EXHIBITOR

No matter how complex a customer’s requirements, BOOTH
Z2.4080
Zoeftig can provide the ideal seating design for
an enhanced passenger experience

As an industry-leading airport Proof of this is the company’s ongoing ABOVE the opportunity and a collaboration with
seating specialist, Zoeftig packs half partnership with a major US airline that Zoeftig the project’s architects began. The result: a
a century of experience into every project has a mission to create the ‘gates of the Vista will be fresh seating style born from the airport’s
and collaboration. It approaches each brief future’. Zoeftig seating systems showcase unveiled at vision, which proved so successful that it’s
Passenger
as a real partner, ready to listen and bring corporate colors, materials and logos to now available as a leading Zoeftig product
Terminal
its unique perspective to life through build immersive brand experiences, and Expo 2022 – the Zenky Plus range.
innovative design. integrate innovative power solutions, While turnkey solutions are always
providing the perfect send-off for millions BELOW available for more urgent projects, Zoeftig’s
Every journey is different of passengers every year. The latest design talent and industry know-how make
design
Just like passenger journeys, every airport Zoeftig’s design capabilities don’t stop it the go-to company for bespoke seating
generation
seating project is different, and Zoeftig is there. A major hub airport challenged the of Zoeftig solutions. Combine this with the firm’s can-
set up to tackle global requirements, from company to design a bespoke leg- and Zenky Plus do attitude and it makes for a personal and
consultation to installation and beyond. armrest solution in 2020. Zoeftig jumped at effortless client experience every time.

Never resting
Capturing this spirit of innovation is
the new product that Zoeftig will unveil
to the market at this year’s Passenger
Terminal Expo (see Editor’s picks on
page 76). Engineered with durable yet
luxurious materials, the aptly named Vista
is set to change the landscape of airport
concourses. Limitless configurations,
flexible charging points and a multitude of
accessories make it an ideal all-rounder for
airports, creating a more relaxing, private
experience for travelers.
Ready to experience Vista for yourself?
Zoeftig will exhibit on Booth Z2.4080 at
Zoeftig Passenger Terminal
Expo in Paris, June
READER
INQUIRY 101 15-17, 2022. n

[Link] JUNE 2022 Passenger Terminal World 91

DESIGN AND TECHNOLOGY

Centralized security
Jonathan Stone, aviation solutions division manager at Leidos,
explains the importance of bridging the gap between data rights,
privacy and open architecture in relation to cybersecurity
According to
EASA, 1,000
The aviation industry has benefited
cyberattacks
from digital modernization
happen at airports
technologies across the airport to ensure
every month
that travel is safe and efficient for all
passengers. Security checkpoints have
continued to evolve over the past two
decades as new threats arise, and as
operational efficiency and throughput
requirements change. Computed
tomography (CT), artificial intelligence (AI)
and facial recognition are examples of
emerging technology investments we will
see from airports in the coming years.
However, keeping up with the latest
technology isn’t enough; airports also have
a growing need to integrate disparate
solutions across the entire checkpoint
to gain access to actionable operational
data. This risk-based approach to security
operations includes x-ray screening
devices and other integrated checkpoint
technologies that enable data analysis from
multiple sources. With the addition of AI-
based algorithms and predictive analysis, provided can meet market demands and From flight Mosaic, an enterprise network solution that
airports will have a more comprehensive solve common technology challenges, while information adheres to Leidos’s strict privacy and data
understanding of emerging threats and the also protecting privacy and data. This is displays to security policies, as well as international
passenger
best ways to prevent them. Incorporating true regardless of the system in question – standards, provides a holistic checkpoint
wayfinding,
biometrics – facial recognition, for example ticketing, point-of-sale terminals, parking the airport by integrating all security components
– and correlating passengers’ belongings systems, security checkpoints, baggage experience into a single system. It leverages an
have powerful implications. Accomplishing handling, wi-fi, etc. It is vital that these is becoming open architecture of plug-and-play
this while being mindful of passengers’ critical functions have cybersecurity as increasinglyintegration, supports the integration of
rights with respect to privacy is a challenge. a core capability within the solution’s digital third-party technologies when additional
The aviation market, with its network overall infrastructure. Innovation and security layers are needed, has remote
of vendors, suppliers and partners, is cybersecurity go hand in hand. screening options, and is cloud ready
frequently targeted by cyber intruders. In As cybersecurity is more important, and with containerized management and
fact, a study conducted by the European more complex, than ever, full-spectrum enterprise scalability.
Aviation Security Agency (EASA) cyber will soon become critical to With real-time data being available
found that an average of 1,000 airport effective business operations. Full- to decision makers throughout the
cyberattacks occur every month. The shift spectrum cyber combines offense, EXHIBITOR passenger experience, Mosaic’s
to integrated, enterprise solutions will defense and cyber-physical systems BOOTH modular design provides a scalable
add more challenges for airports when that are adaptive and capable of Z2.4060 approach to high-security checkpoint
managing cybersecurity vulnerabilities. sustaining threat protection to effectively facilities of any size. Airports can
Typically powered by open architecture outpace adversaries. Advanced analytics, eliminate manual data aggregation across
web services, these risk-based security AI and machine-learning techniques are multiple pieces of equipment, as Mosaic
solutions often involve multiple third-party essential to this approach to dramatically does this automatically through detailed
entities sharing operational data components reduce the time it takes to detect a breach, insights and analytics around both the
in a single integrated system. As such, enhance decision making, and better predict people and baggage screening processes.
airports will be relying on each entity to and prevent events before they occur. Centralized data storage, operator actions,
manage cybersecurity vulnerabilities, At Leidos, technical excellence, cyber training data and profiles, along with
as a breach in one component could operations, digital modernization, and other business intelligence data, help
compromise the entire integrated system. integrated and mission software systems airports improve public safety and increase
Airports must partner with third parties are critical to the business and the work Leidos throughput and efficiency, while
that invest in and maintain core technical the company does daily to help its aviation providing a seamless travel
capabilities, ensuring the solutions customers meet their business needs.
READER
INQUIRY 102 experience from curb to gate. n

92 Passenger Terminal World JUNE 2022 [Link]

 DESIGN AND TECHNOLOGY

Extensive range
Carefully designed and crafted, Caria
looks elegant and provides comfort as
well as simple and smart solutions. Nurus
Links can be added to Caria’s coffee tables
to provide easy, convenient power
connection for passengers.
Penta is made from
polyurethane to increase
durability and flexibility. It
features a high backrest and
long seat option to provide comfort
during long waiting times.
Nurus creates functional, flexible
solutions for short-term working with
Pitstop, Greta High Backrest, Greta
Meeting, Kiss panels and Isola Meet,
which create personal spaces and
meeting/working areas.
The company also generates good-

Style and substance

looking, energizing and relaxing lounges
and common areas with comfortable,
colorful products. In addition, the Calma
range creates alternative spaces where
passengers and staff can make private
Functionality, comfort and aesthetics are at the heart calls or hold video conferences and short
meetings. Calma provides a personal
of Nurus’s seating designs, creating memorable space with sound isolation and fabric-
experiences for passengers upholstered inner surfaces.
Nurus works closely with the airport
operations and planning personnel,
Passengers flow through airport seat and backrest facilitates cleaning, helps ABOVE architects and designers to configure its
terminals not only to catch a flight with security checks and makes dropped Nurus Links products to meet special needs and create
but also to eat, work, shop or have long belongings visible. Eon Terminal’s anti-dust enables unique solutions for each project. The
layovers that require them to find metal beams and easy-to-clean triangular passengers company delivers its terminal solutions
to access
somewhere comfortable to sit. form make it an ideal choice for gates. around the world, including Istanbul Sabiha
power points
Furthermore, technological innovations Eon Terminal has optional armrests while they sit Gökçen, New Istanbul and Antalya airports
are changing the way passengers travel with in-built Nurus Links, including and relax in Turkey; Ashgabat and Turkmenbashi
and creating new requirements. plugs, USB adapters and USB chargers. international airports in Turkmenistan;
To meet the needs of passengers and In addition, Nurus Links can be added Pulkovo International Airport in
airport staff, Nurus develops and produces to Eon Terminal’s coffee tables. Russia; Alexander the Great Airport in
solutions for all areas of the terminal, German Design Award 2018 award- Macedonia; the new Kuwait International
including gates, counters, traffic control winning Eon Terminal seats are used in Airport building in Kuwait; and Kotoka
towers, lounges, restaurants and offices. New Istanbul Airport – one of the biggest International Airport in Ghana. n
Nurus’s Penta, Caria and Eon Terminal airports in the world. Nurus’s tower
benches provide welcoming seating options consoles are also used in the airport’s Nurus
at gates. They are all manufactured to air traffic control tower, which has won
high standards of quality and durability. an International Architecture Award.
READER
INQUIRY 103
They are functional, good looking and
comfortable enough to create an inviting RIGHT EXHIBITOR
environment, but also robust and durable Nurus has BOOTH
enough to withstand rough daily use by delivered Z2.4160
many thousands of travelers. more than
26,000 Eon
Nurus’s designs also make it easy for Terminal
passengers to use electronic devices during seats to
their journeys. Designed and developed by Istanbul
Nurus D Lab to meet the evolving needs of Airport
passengers, Nurus Links is the ultimate set
of connectivity solutions integrated into
furniture systems with high-tech features.

Eon Terminal
With its integrated body and unique back
incline, Eon Terminal is comfortable
beyond expectation. The gap between the

[Link] JUNE 2022 Passenger Terminal World 93

DESIGN AND TECHNOLOGY

Oriontek’s
Human intrusion
system provides an
accuracy rate
of 99.9%

ABOVE
Artificial intelligence
is improving security
at the checkpoint

BELOW

Intelligent solution
The solution can
be fitted into an
existing baggage
handling system

The latest security system from OrionTEK

uses artificial intelligence to increase safety
without compromising operational efficiency

Security is an essential part of an being handled. Check-in AI delivered the

airport’s operations, and the need for most effective answer to a remarkably
vigilance across all areas of the business difficult problem.”
has increased over the years. Now, many If a human slips through the baggage
airports are turning to artificial handling system, this is considered to be
intelligence (AI) to speed up processes a critical security threat and there is a
while maintaining the utmost security risk of serious injury to the intruder.
and caution. Developed in-house by OrionTEK,
One such system is OrionTEK’s Human part of East-O Holdings in the United
Intrusion System that has been deployed Arab Emirates, the Human Intrusion most aviation and government hubs.
at multiple locations, including Auckland System is fully integrated with the Prospective clients that are advocates
Airport in New Zealand in early 2021. The baggage handling system and stops of technology will understand the
first of its kind, this AI-based computer- the belt automatically when a child or value of integrating smart solutions
vision system uses machine learning adult is detected on it. Furthermore, as part of their operations for improved
techniques to analyze data and provide the system provides enhanced legal Geoff Warr security and safety. We created this
results that are 99.9% accurate and with a protection for the airport, a reduced rate is director product as we saw there was a niche market
false alarm rate of less than 0.1%. of shutdowns of the baggage handling of business and a demand for efficiency in baggage
development
“The challenge at check-in is introducing system, footage recording, insurance and innovation
handling systems that adhere to maximum
bags into the baggage system while trying cover and report generation. at OrionTEK security guidelines,” Warr explains.
to prevent intrusion, all without impacting “We created algorithms that enable OrionTEK’s Human Intrusion System
operations,” explains OrionTEK’s director our systems to save lives. Our Human is ready to be implemented at any airport
of business development and innovation, Intrusion System is the result of relentless around the world as part of a new-build
Geoff Warr. “Various solutions were effort, advanced AI algorithms and the or can be incorporated into an existing
attempted, from simple light barriers need to boost security. The components of baggage system in minimal time. OrionTEK
that were easily defeated as they needed our system include IP CCTV cameras, our has installed its solutions at both Dubai
to be turned off to allow bags into the check-in AI software and server hardware airports, Calgary International Airport,
system, to complex laser scanning and – an integration platform,” says Warr. OrionTEK Abu Dhabi Midfield Terminal,
thermal options that required extensive “Our team has put together a world- Kuwait International Airport and
setup and are vulnerable when bags are class technique that is readily available for
READER
INQUIRY104 Istanbul International Airport. n

94 Passenger Terminal World JUNE 2022 [Link]

 DESIGN AND TECHNOLOGY

LEFT
The baggage handling
system contract is the
largest in Latin America
since the start of 2020

ABOVE
The in-line hold-baggage

Latin luggage leader

screening system includes
six Standard 3 EDS units

BELOW
Alstef Group has installed
20 Swift Drop SSBD lanes in
Alstef Group celebrates the successful commissioning collaboration with SITA

of the baggage system at the new Felipe Ángeles

International Airport in Mexico City

March 21, 2022, marked the Collaborative approach

inauguration of Felipe Ángeles The contract includes 20 state-of-the-art
International Airport in Mexico City self-service bag drops (SSBDs) that are
by Mexico’s President Andrés Manuel in the final stages of commissioning and
López Obrador. soon-to-be-added advanced automation to
In August 2020 Alstef Group was the check-in process. The Swift Drop SSBDs
awarded the contract to design, supply, are a collaboration between Alstef Group
install, commission, control, operate and and air transport IT provider SITA, with
maintain the baggage handling system the companies combining their expertise to
(BHS) at the airport by the Secretariat of develop an industry-leading product. del Pacífico (GAP), delivering in-bound
National Defence (SEDENA). The project “This is the first installation of our reclaim solutions.
is the largest BHS contract to be awarded collaborative SSBD design, but the
in the Latin America region since the technology has been tried and tested by Real-time maintenance
beginning of the Covid pandemic. Adding both companies,” says Philippe Hamon, In addition, BagXpert, Alstef Group’s self-
to the complexities of delivering a large- Alstef Group’s airport sales director. learning, adaptive predictive maintenance
scale project during a global pandemic, “Alstef Group brings the baggage solution, will enable the airport and its
the construction of the runway, terminal handling conveyor expertise, including operations and maintenance team to
and access roads were all conducted AI technology and advanced in-line anticipate failures, identify risks and
simultaneously, making for a busy and camera-based tag reading, while reorganize maintenance activity in real
challenging site. SITA, with its Smart Path solution, time to safeguard ongoing operations.
After 19 months, the completed BHS automates the passenger journey at The new airport, which is
comprises 120 check-in positions, two every step and provides the self- 43km from the city center, can
primary tilt-tray sorters distributing bags service kiosk and airport and airline EXHIBITOR accommodate a throughput of
to six Standard 3 EDS units, four transfer integration expertise,” explains Hamon. 22 million passengers per annum
lines, two secondary tilt-tray sorters for The combined efforts of the two
BOOTH and will begin to relieve congestion
Z1.3185
sortation to the 12 make-up carousels, companies has resulted in a world-class from Mexico City’s Benito Juárez
an early bag store and seven reclaim line product that will be officially launched at International Airport, which is currently
subsystems with double-fed carousels and the 2022 Passenger Terminal Expo in Paris Latin America’s busiest airport.
customs screening. from June 15-17. “Latin America remains a key market
The solution is controlled by Alstef The contract includes operations for the Alstef Group and we are committed
Group’s proprietary BHS control suite and maintenance of the BHS, and Alstef to offering our customers local, dedicated,
BagWare, which includes the BagSort Group has now established a local office expert sales and support staff to assist with
sortation, allocation and control solution; to support the airport and the broader future works in the region,” says Hamon. n
BagAnalytics business process intelligence; Mexican market. The company is Alstef Group
and BagView supervisory control and data presently working at four other Mexican
acquisition (SCADA) software. airports operated by Grupo Aeroportuario
READER
INQUIRY 105
[Link] JUNE 2022 Passenger Terminal World 95
 FROM THE PUBLISHER OF PASSENGER TERMINAL WORLD

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 DESIGN AND TECHNOLOGY

Glide away
Starglide’s belt walkway system provides a smoother ride
and smarter solution for airport travelers Starglide’s
walkway system
reduces the risk
Airport travel for 2022 is on the of injury due to
rebound and regular travel trends its anti-static and
continue to adjust back to pre-pandemic slip-resistant
numbers. Part of welcoming back travelers materials
to airports around the world means offering
a seamless, enjoyable experience that helps
get them to their destination. Starglide
understands existing limitations with
many passenger walkways in airports
across the globe and offers a fully
integrated belt walkway system that
directly addresses those challenges by
focusing on several key features.

Proprietary belt design

Starglide’s proprietary system includes
multiple technological elements that
decrease the risk of injury and facilitate
a positive travel experience. Its anti-
static and slip-resistant treadway is
safer for travelers. In addition, the belt
moves beneath the skirting, ultimately Energy efficient ABOVE Infrastructurally responsive
reducing side gaps. Its continuous profile Decreasing energy consumption continues Belt moving As airport infrastructure continues to
also prevents objects from jamming. to be a priority for airports across the walkways age, addressing typical wear and tear
have been
Both features help reduce the chance of globe and comprises a large portion of the on walkways often involves routine
installed at
passenger injury and provide peace of facilities’ overall operating budget. Even the airports for maintenance. While the simple solution
mind. With its rotating pulley system, the smallest changes can result in big savings over 60 years seems to be replacing or repairing the
belt design also provides travelers with and assist with positioning airports as current infrastructure, Starglide’s moving
a quieter, more comfortable experience. more environmentally friendly facilities. BELOW walkway system is an alternative, more
In comparison with pallet walkways, the Starglide’s belt walkway system uses a low The Starglide long-term solution. Its design offers airport
system
cleated rubber belt is easier on the joints level of lubricants and outputs low levels has been
operators the ease of replacing their current
and offers a solution for travelers who of soiled waste. Using rubber belt walkway designed for pallet walkway with minimal disruption
may be in need of more ergonomically systems in lieu of traditional pallet systems maximum to the floor. With its relatively low, shallow
friendly options while getting to their can help airports reduce their energy usage safety, pit depth and longitudinal flexibility, it
next destination. and environmental footprint. durability can accommodate an extensive range of
and energy
operational conditions. The system also uses
efficiency
fewer parts and requires less maintenance.
Inner decking This saves on costs for airport operators
and means less downtime, so that travelers’
Skirt panel journeys can continue without interruption.
Fire-resistant cleated As airports continue to welcome back
rubber belt
travelers, the passenger journey is more
important than ever. In addition, making
Transverse steel cord smart decisions that can improve a facility’s
Longitudinal bottom line is increasingly a necessity
reinforcement with the cost-saving initiatives and
commitment to the community with which
most airports are taxed. Making the leap
from the traditional pallet-based walkway
system to a fully integrated rubber belt
moving walkway, offered by Starglide,
answers both needs. n

Transverse steel cord Starglide

Edge support rollers
READER
INQUIRY 106
[Link] JUNE 2022 Passenger Terminal World 97
DESIGN AND TECHNOLOGY

Support network
Airports can discover new innovations and revenue
streams faster with Arcadis ARCADIS is a
30,000-employee
engineering and
management
consultancy

Arcadis offers a design/build/finance ABOVE

capability to airports at any global The new international
location. It is a 30,000-employee terminal at Guadalajara
Airport was designed
engineering and management consultancy
by CallisonRTKL
that provides a comprehensive range of
services including business advisory, RIGHT
planning, environmental, architecture, Work on the new
engineering, PMO, project and program terminal and pier at
management, operational readiness and Amsterdam Schiphol
Airport is expected to
asset management. The company has more be completed in 2023
than 500 dedicated aviation professionals
within its aviation ecosystem who bring
expertise in all aspects of airport
infrastructure, technology and operation. project at JFK International Airport in Grand Airport; the structural engineering
Arcadis provides strategic design, New York; masterplanning services on 14 solution on the recently opened terminal at
management and finance advice to regional airports for Fraport in Greece; site Santiago de Chile, which won accolades
airport owners and operators at any global selection for a second greenfield airport from Vinci; the recently awarded
location. The company’s mission is to help in Santiago, Chile; acting as the UK’s contract to provide technical and
identify and quickly realize new market Civil Aviation Authority technical design services for a completely new
opportunities and revenue streams by
leveraging its regulatory, operational and
advisor on Heathrow Airport;
carbon accreditation for 12 airports
EXHIBITOR F-35 air defense base in Europe; and
project, program and construction
global project knowledge. It will partner in Poland; environmental impact BOOTH management services for the new
with you to jointly realize exceptional assessments at multiple US airports
Z2.4070 pier and terminal at Schiphol, for New
return on investment. and remediation of PFAS contaminants Terminal A at Newark, and cost and
The company’s strength is its 30,000 in ground water at airports in Australia, commercial services for the third runway
people and innovative culture. It is expert Europe and North America; design and program at Hong Kong.
in design, engineering and management, engineering services for the Scottish Arcadis has dedicated aviation resources
and provides a comprehensive range of Highlands & Islands Airports innovative within its ecosystem of 500+ professionals,
services. Some examples of recent projects Sustainable Aviation Test Environment Arcadis bringing expertise in all aspects
are: advisory work for Ferrovial in support facility; the new aerodrome at Western of airport infrastructure,
of its bid to operate the New Terminal One Sydney and infrastructure at the Istanbul
READER
INQUIRY 107 technology and operation. n

98 Passenger Terminal World JUNE 2022 [Link]

 DESIGN AND TECHNOLOGY

Power and precision

Interroll’s range of coordinated RollerDrive products, control systems
and power supply elements enable system integrators and OEMs to
provide even more individual solutions for airport applications

Conveyors have long been the

workhorses of the material handling The 48V system
industry, transporting packages, improving uses up to 50%
workflows and interfacing with other fewer power
automated solutions to drive real efficiency supply elements
in airports, warehouses and manufacturing than the
environments. Today, the requirements 24V system
placed on zero-pressure-accumulation
conveyor systems are becoming more
demanding in terms of their technical
performance. They need three things: more
data, higher precision and improved power
efficiency. With the DC Platform, Interroll
has developed powerful technology that The versatile RollerDrive
fulfills these requirements in an exemplary has three power options
manner. It enables a more customized and depending on the weight
user-specific approach to meet throughput, of items being conveyed
data management and power savings
needs, and more. Benefits of 48V technology transportation task for light and heavy
The DC Platform can collect 100+ The modular platform makes it possible for goods. To support the implementation
parameters of data from the conveyor system integrators and plant constructors of conveyor solutions for heavy goods,
system to drive improved performance to design conveying systems according Interroll offers the 50W power option as
and maintenance. This level of visibility to customers’ requests in 24V and 48V well as a RollerDrive version with tubes
provides quick system optimization and versions. With this step, Interroll measuring 60mm in diameter
flexibility. The DC Platform also enables is driving the technical evolution instead of 50mm.
precise positioning of totes and goods, of protective low-voltage
which is critical for situations where solutions that has been adopted Open the door to Industry 4.0
millimeter-accurate placement is required. by automotive manufacturers. Alongside the tried-and-tested
Finally, the DC Platform includes options The 48V systems enable the use analog interface, the EC5000 can be
for 24V or 48V power. of up to 50% fewer power supply supplied with a bus interface based
This platform is also used to create a elements than in 24V systems. on the CANopen standard, upon
unique range of conveying solutions, from Interroll’s modular power supply request. This means that modern
conveyors that can be commissioned also enables the use of smaller wire conveying systems can offer data
without a programmable logic controller cross-sections and longer wire transparency for the first time.
(PLC) using plug-and-play, all the way to lengths, and reduces the number of In combination with an Interroll
tailor-made, high-performance systems error sources, for instance because control system with multi-protocol
that can be consistently and transparently of voltage drops on the wires. capability (Profinet, Ethernet/
integrated into the data universe of This considerably reduces the investment ABOVE IP and EtherCAT), this means that users
Internet of Things 4.0 applications. required in the entire system and the risk 24V and can consistently visualize a range of
of errors during commissioning. 48V power information and functions on the screen
supply is
using the PLC or a web interface. In parallel,
available
Three power levels the control systems enable a range of
Customers don’t just have more options LEFT detailed information such as precise error
when it comes to the voltage of the The EC5000 statuses, torque and temperature to be read
new DC Platform. The RollerDrive makes out for each individual drive.
conveyor
EC5000 also offers more flexibility The RollerDrive’s bus interface enables
systems
in terms of its mechanical output faster, users to carry out control functions that
power. The new motor roller is stronger are required in an airport environment.
available in 20W, 35W and 50W and more They can control the acceleration, speed
versions that can take on any efficient and deceleration of the conveyed goods
in the system more precisely and they
Interroll can position the relevant goods
on the conveyor to the nearest
READER
INQUIRY108 millimeter. n

[Link] JUNE 2022 Passenger Terminal World 99

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COMBINING AESTHETICS
WITH FUNCTIONALITY
Geospace has launched a range of yet flexible, the demountable posts can be
barriers, Geocord60, for queue incorporated with built-in retractable belts.
management using a retractable cord. The The belt, with slow retract function
cord can be extended up to 7m, which means allows flexibility in configuring the queue
that fewer queue stands are needed to cordon layout to meet different levels of passenger
off a large area or create a division for traffic. load and queuing needs. The belt may also
Fewer posts translate to reduced costs and be housed in an innovative rotating cassette
increased operational efficiency. The same as an option. The system facilitates a seamless
7m retractable cord may be used to form a and quick change of passenger flow from
‘cord frame’ with an adjacent post to straight line to serpentine when the crowd
discourage passengers from crossing builds up.
between queue lanes. The Geoline30 barrier rail queue system is
The new product, Geocord60, is the modular and demountable. It may be removed
result of Geospace’s continuous efforts in for efficient use of space when passenger load
product innovation. Since its inception in is low. Increased queuing needs can be quickly
2001, the company has focused on giving met by deploying the queue system.
the market products that are well designed, Geospace queue systems are functionally
stylish and sturdy. Its bespoke queue systems and aesthetically pleasing. A series of
can be found in all terminals at Singapore’s Geoline20 barrier rail systems were specially
Changi Airport. designed and developed for the famed Jewel
Where a physical queue system of rigid rails project at Changi Airport. The newer design is
and posts was required, Geoline30 was used more sleek and stylish, with the use of 50mm
to withstand the heavy passenger and trolley diameter posts and rails.
load. The small footprint plus the rigid rails for Geospace Geoline20 will be used in the
weary passengers to lean on work to enhance latest Terminal 2 expansion
passengers’ queuing experience. Sturdy
READER
INQUIRY 109 project at Changi Airport.

Track bags, save costs

The aviation industry has unquestionably
suffered over the past couple of Covid-troubled
years, and although the situation is improving on
that front, there is still economic uncertainty due to
political upheaval and unpredictable energy costs.
It’s time for some serious cost cutting – and
improved baggage handling is a good way to do it.
Even though global passenger numbers almost
doubled between 2007 and 2018, the total number
of mishandled bags each year plummeted by
47% over the same period – from 46.9 million to
24.8 million. Similarly, the annual bill footed by
the industry shrank by 43%, from US$4.22bn to
US$2.4bn, according to the SITA 2019 Baggage
IT Insights report.
This huge improvement can in large part be
attributed to the implementation of baggage track
and trace, which is a necessary feature in a baggage
handling system if an airport is to meet today’s
stringent security requirements. Individual carrier
system (ICS) technology achieves 100% track and
trace success through the simple principle of every
bag being allocated its own individual carrier and The number of missing bag reports and the EXHIBITOR
remaining in it – even through screening machines resulting costs involved in recovering and reuniting
– until it reaches the final sorting destination. By passengers with their lost luggage can be further
BOOTH
Z2.5110
binding the baggage tag’s ID to the carrier’s ID, reduced by extending 100% traceability to the
both bag and carrier can be tracked right through baggage reclaim area. This has the added benefit
the BHS, making it possible to verify the bag at of enabling airports to determine custody of every
critical points and reroute it at any time if there is bag during the last phase of the baggage handling
Beumer Group
a change in its status. process, in compliance with IATA Resolution 753.
READER
INQUIRY 110
100 Passenger Terminal World JUNE 2022 [Link]
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Innovative baggage sorting systems

Leonardo is one of the main overcome gradients of up to 15° and
players in the baggage handling a vertical difference of over 8m. This
systems market and one of the few that means that it can now be installed in
is able to design, implement and install airport buildings where the security
complete turnkey baggage handling and sorting processes take place on
systems. It has extensive experience in different floors. This is a significant
brownfield environments and offers a advantage because it enables one
complete suite of IT components and machine to manage both processes
after-sales services. and transport baggage between the
The key to Leonardo’s success is different areas.
the Multisort Baggage Handling System The latest MBHS version includes
(MBHS), a sorter based on crossbelt other technological innovations, such
technology, which has been one of as new control electronics; the use of
the most sought-after technologies extremely durable materials for certain has improved diagnostics and
in the baggage handling sector in critical components, thus extending the can facilitate predictive analysis EXHIBITOR
recent years. The MBHS delivers high- longevity of the system; and a new set on the entire plant, enabling
precision, high-throughput sorting, of curves with differently sized radii to the company to understand and
BOOTH
Z2.4100
allows for the active control of loading/ give the product greater configurability respond faster to changes and to
unloading operations and can handle and adaptability to any layout and to adapt the system to customer needs
all types of baggage, including fragile satisfy every customer’s requirement. and expectations.
bags and those with high-friction or Leonardo Automation continues Leonardo is a leader in the
sticky surfaces, prominent wheels or to employ resources to improve its international baggage handling market
irregular shapes. service solutions portfolio, studying and has equipped many of the biggest Leonardo
Thanks to recent technological new technological innovations to make European airports as well as airports in
evolutions, the MBHS can now its machines smarter. Its equipment the Middle East and Asia-Pacific.
READER
INQUIRY 111

COMPREHENSIVE GOVERNMENT SOLUTIONS

Founded in 1981, the Mühlbauer Group has semiconductor and RFID applications complete its
grown to become a leading global player in comprehensive portfolio. Clients benefit from the
the security sector. With 35 production and service group’s four decades of experience gained during
locations worldwide, Mühlbauer continuously expands the realization of over 300 ID projects worldwide.
its strong skills network around the globe. The Mühlbauer has developed the MB Seamless Travel
company specializes in innovative end-to-end ID solution, which unites a touchless, hassle-free travel
solutions focusing on the production, personalization experience with the highest security standards for all
and issue of secure ID cards and e-passports stakeholders. This decentralized, permission-based
according to ICAO standards. It has also established solution is entirely located on the passenger’s
itself as a competent partner dedicated to personal mobile device. It ensures compliance with
implementing security systems. Access and border current health and hygiene standards and valid data
control systems, vision inspection technologies and protection regulations, and meets all governmental
security requirements.
All solution components work touchlessly and
with a low footprint to realize an efficient, secure,
hygienic and comfortable travel experience for
travelers. To restore passengers’ confidence in the
aviation industry, the MB Seamless Travel solution
also supports additional services such as passenger
guidance and navigation, personalized duty-free
offers and passenger messaging in case of urgent
calls and travel information.
The comprehensive MB Seamless Travel solution
enables a new travel experience. All stakeholders
benefit from swift and secure identification and
verification processes. In the context of social
distancing and contactless travel, the product offers
various possibilities to equalize the density of people in
often cramped and bustling airport facilities and thus
contributes to preventing the spread of Covid-19.

Mühlbauer
READER
INQUIRY 112
[Link] JUNE 2022 Passenger Terminal World 101
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Touchless
feedback
The best airports in the world have one strategy
in common: they provide passengers with an
excellent experience at every step of their journey.
Feedback systems play a key role in those journeys.
Not only do they help airports assess areas for
improvement but they also ensure that faults are
rectified in a timely manner.
The pandemic has undoubtedly changed
passengers’ attitudes to touching buttons and screens,
and touchless solutions are on the rise. That is why
Singapore Changi Airport, which has been using
Happymeter’s Happyhover retrofit solution for its
self-check-in kiosks and bag drop since 2020, has
deployed the same solution on its feedback systems.
Fingers are detected just above the screen, without
the need to actually touch it. Easy to use, the solution
requires neither hardware nor software modification on
the initial system, making it very economical.
The use of artificial intelligence is also on the rise
and passengers are craving innovative new forms of
engagement. Happymeter’s flagship product of the
MAKING AN EXHIBITOR same name is an example of that. The Happymeter
uses AI to capture passenger satisfaction. Powered
ENTRANCE BOOTH
Z1.3150 by a deep-learning algorithm, it detects customer
gestures and categorizes them. Based on the most
Today’s passenger airport terminals face commonly used hand gestures, passengers express
increasingly complex and often intertwined their satisfaction (or dissatisfaction) by showing their
challenges. Smooth logistics are essential to ensure thumb extended upward (or downward). The device
passengers and their luggage arrive at their designated also measures the number of people who pass in
destination, stringent security processes and checks need front of it, as accurate people counting gives a good
to ensure passenger and staff safety, and meticulous understanding of foot traffic and peak times.
planning is required for seamless movement, transportation There is no need to send video footage to the cloud.
and storage of goods. It’s essential that all are completed The computation happens on-site (AI-on-the-edge
in a timely fashion with minimized risk of incidents. technology) and only anonymous data is sent. So
Take an aerial view of any airport facility and a complex not only does Happymeter bring unmatched levels
picture unfolds. Look closer, and what each of these areas of responsiveness, it also ensures complete privacy.
has in common is a door: an entrance point and a means
of goods or people entering and exiting. Happymeter
But every door needs to be designed to perform
specific, bespoke functions. For example, high-speed
READER
INQUIRY 114
doors at the parking facility can reduce the risk of

EXHIBITOR
unwanted access and burglary; at check-in, bags and
luggage transfer from owner to aircraft through smaller
doors and along conveyor belts. At the catering facility, BOOTH
doors with insulating, temperature-control properties help Z3.6000
ensure food freshness, perhaps using contactless opening
sensors for improved hygiene. Meanwhile, the fueling area
requires doors with different properties: fast to open and
close, but also explosion-proof to safeguard in the event
of a fuel leak or other incident.
The ambulance and fire services department will
undoubtedly require doors that are fast to open and
engineered using premium materials to guarantee
performance and durability. Transparent door laths not
only allow natural daylight but also provide a clear line
of vision for improved safety.
Regardless of location or country, these requirements
are typical for a passenger airport. And the doors?
Well, Efaflex has the knowledge and Efaflex
know-how to design, build, install and
maintain all of those described. 113
READER
INQUIRY

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SINGLE-SOURCE
CONVENIENCE
JBT is a global leader in the design and
manufacture of cutting-edge ground
support equipment, airport gate equipment,
system and asset monitoring, maintenance,
electric ground support equipment, baggage
handling system controls and service and
military ground support equipment. It is a
single-source supplier for a wide range of
aviation-related equipment and services.
Ground support equipment includes pallet
and cargo loaders, de-icers, mobile steps,
pushback tractors, cart-mounted preconditioned
air and 400Hz units and the Lektro all-electric
towbarless tractors. Airport gate equipment
features the Jetway passenger boarding
EXHIBITOR bridges, the Jetpower ground power family,
Reimagine Digital ID BOOTH AmpTek load sharing technology for powering
Z2.4190 electric GSE battery chargers and the JetAire
Facial biometrics revolutionized the airport journey
series of preconditioned air products.
by streamlining and securing checkpoints. This opt-in
JBT has the technology to monitor virtually all
automation aided airports and airlines as Covid-19 and furloughs
makes of gate and ground support equipment
affected staffing. These gains continue as travel demand returns.
with IOPS apron equipment monitoring and
The partnership between SITA and NEC is simplifying the adoption
support services. It can manage apron and gate
of a no-wait, no-touch experience at any airport by integrating SITA
assets and their use with real-time information.
Smart Path powered by NEC I:Delight in either new implementations
Services from JBT include maintenance
or retrofits.
and repair of ground support equipment,
Using the NEC I:Delight identity management platform with fast,
gate equipment, terminal trains, baggage
accurate automation, SITA Smart Path validates passenger identity and
handling systems, building facilities and more,
credentials for paperless check-in, bag drop, security, immigration and
as well as full parts support, inspection and
boarding. A traveler’s digital ID is verified via live-capture biometrics
training programs.
rather than in-person contact with airport or airline personnel.
As a single-source supplier with an extensive
With NEC’s identity technology, SITA Smart Path Mobile enables
product range, JBT simplifies procurement,
opt-in enrollment over passengers’ smartphones, reducing hardware
contracting, project management, parts
costs and implementation time. Airports and airlines can easily
sourcing and technical support for trouble-free
integrate the SITA Smart Path Mobile SDK with their apps to join the
procurement, operations, warranty and ongoing
industry’s rapidly expanding ecosystem.
support. For more than 50 years, JBT
Airlines and airports that offer digital ID as a passenger option
has been relied on for
realize four key benefits:
quality gate-related
Safety – NEC biometrics ensure verified checkpoint access to secure
products and services.
areas, reduce exposure risk and recognize enrolled passengers
wearing face masks; JBT
Efficiency – Self-service for routine tasks speeds passengers
along their journey and allows greater focus on service, security
READER
INQUIRY 116 EXHIBITOR
and customer experience; BOOTH
Interoperability – Agnostic NEC identification technologies integrate Z3.6110
easily with existing systems and iOS and Android applications;
Scalability – Digital IDs can be used elsewhere as the ecosystem
expands for airport restaurant and retail purchases, ground
transportation and hotels.
Passengers who opt in for a secure, encrypted digital ID maintain
privacy and control of their personally identifiable information. They
decide how, when and where their digital ID will be used, including
connecting flights at Smart Path airports and renewed consent for
return flights. They can change their preference at any time, opting
instead for traditional, in-person processes.
SITA Smart Path will be available for demo at NEC
Passenger Terminal Expo 2022. SITA and NEC
will share Booth Z2.4190. 115
READER
INQUIRY

[Link] JUNE 2022 Passenger Terminal World 103

BACK CHAT: PASSENGER EXPERIENCE

Smooth service
John Devlin, director and senior analyst at Valour
Consultancy, asks if airports are ready to maximize
the impact of seamless passenger experiences

T
esting and deployment of biometrically has not yet been optimized, with numerous demand is close on some routes, which is
enabled airport touchpoints have benefits for the traveler, airline and airport pushing the limits of operating with a reduced
stepped up over the past three years still to be realized. workforce. Staff numbers across the sector
and adoption is growing more quickly remain low as recruitment and training lag –
than ever. Although the pandemic inevitably Shifts to longer-term planning not just at airlines but also in airport security
resulted in some projects being delayed or One of the key benefits we have identified and border agencies. Throw in sudden spikes
canceled, for many organizations it acted for airports and airline partners investing in in local Covid infections and staff shortages
as a catalyst for investment, with several seamless solutions is that these support more can turn into temporary crises, as reported in
providers of smart airport solutions reporting flexible and agile staffing on the ground. This several countries in the first half of this year.
record levels of interest. As major regions should allow resources to be more focused on
begin to approach the heady heights of 2019 dynamic needs, with fewer staff required to Boost satisfaction and reduce costs
and ‘normality’, this is a good time to assess support automated, self-service touchpoints. Optimizing passenger processing to maximize
how these deployments might change our The full benefits of a more mobile-first process the benefits of seamless smart airport
experiences and expectations. are not yet there, but we are seeing more solutions will be one way to minimize such
effort being put in by organizations that, until issues – but this will take time. It is necessary
Lessons still need to be learned recently, had been reticent to do so. to plan further ahead and look at ways that
A member of the Valour team has recently Part of this is driven by the new challenges greater integration and adoption of solutions
made several trips between Dallas, Texas the industry is tackling. A return to ‘normal’ that are relatively commonplace in other
and London. This route has high seamless sectors can be incorporated to improve
potential – DFW has introduced biometric operational efficiency.
boarding for many international routes Some airlines have introduced more mobile
and Heathrow has the highest number of use cases, not just for boarding passes and
biometric-enabled boarding gates in Europe – ticket sales but also to allow customers to
so we were keen to see if it measured up. The The full benefits of purchase optional extras, verify their identity
reality was a ‘semi-seamless’ journey.
Departing Dallas, the simplicity of the a more mobile-first and submit passport information or passenger
data. This will provide added convenience
process was impressive, with cameras
identifying passengers at the departure
process are not there yet, and speed for passengers, thereby boosting
satisfaction and reducing costs. The pending
gate, allowing them to pass through without but we are seeing more introduction of digital traveler credentials
needing any additional documentation. Where
it fell down slightly was, in our view, the legacy
effort being put in (DTCs) is the next step, and we expect to see
Type 1 DTCs being introduced for use this
of old habits from passengers and crew alike. year, with Types 2 and 3 following, allowing
A bottleneck built up as passengers were asked stakeholders to assess and adapt their
for their boarding passes to confirm which passenger processing ahead of wide-scale
seat was theirs – with the majority not using issuance in the future. n
the mobile boarding pass option.
In comparison, Heathrow, despite being John Devlin has 20 years of commercial and
well equipped with biometric gates for some analyst experience addressing the mobile
time now, offered a very traditional departure and connected devices, retail, government,
process with boarding pass and passport financial and industrial sectors. He is the
the key components. It has not yet made the founder of [Link] Strategies, which, in 2021,
transition to a more technology-based joined forces with Valour Consultancy, a
journey. Overall, while some elements are provider of market intelligence services
reducing friction, the end-to-end journey primarily operating in the aviation industry

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104 Passenger Terminal World JUNE 2022 [Link]

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