©2023 TVET CDACC
061006T4ICT
ICT TECHNICIAN LEVEL 6
IT/OS/ICT/CR/2/6
INSTALLATION OF COMPUTER SOFTWARE
NOV/DEC 2023
TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION
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COUNCIL (TVET CDACC)
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CANDIDATE WRITTEN ASSESSMENT
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TIME: 3 Hours
INSTRUCTIONS TO CANDIDATE
1. This paper has TWO sections A and B. Attempt questions in each section as per
instructions given in the section.
2. You are provided with a separate answer booklet.
3. Marks for each question are indicated in the brackets.
4. Do not write on the question paper
This paper consists of 3 printed pages
Candidates should check the question paper to ascertain that all pages are
printed as indicated and that no questions are missing
Page 1 of 3
©2023 TVET CDACC
SECTION A: 40 MARKS
Attempt ALL questions in this section.
1. Describe each of the following terms: (4 Marks)
a) System-level utility software;
b) The Graphical User Interface (GUI).
2. Distinguish between open source and off the shelf methods of software acquisition. (4 Marks)
3. Mary intends to acquire software for her company. Enumerate any FOUR factors she should
consider before selecting the software. (4 Marks)
4. State THREE types of operating systems. (3 Marks)
5. a) State the role of the following utility software in a computer system. (3 Marks)
i. anti-virus
ii. merge
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b) Give TWO items that should come along with authentic software. (2 Marks)
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6. Identify THREE types of functional testing. (3 Marks)
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7. Mention FOUR activities performed in during user training. (4 Marks)
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8. Explain THREE parameters to be tested during non-functional software testing. (6 Marks)
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9. Discuss TWO types of software maintenance (4 Marks)
10. Outline THREE roles and responsibilities of a software configuration manager. (3 Marks)
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©2023 TVET CDACC
SECTION B: 60 MARKS
Attempt any THREE questions in this section.
11. You have been contracted by the government of Kenya as an ICT consultant to supply the
computers to the public institution and install all the software that are required by the institution
a) Using a well labeled diagram, illustrate at least TEN steps that could be followed to deliver
the training module on how to use the software’s installed on the computers. (10 Marks)
b) Information security is important when installing computer software. Explain THREE
types of data controls that could be considered when installing software. (6 Marks)
c) Identify FOUR strategies should be employed to ensure efficient and accurate software
release management during software configuration? (4 Marks)
12. Mr. Alex operates a computer bureau which specializes in preparing customer curriculum vitae,
developing business cards and printing annual reports for the organization.
a) Discuss FOUR types of application software that he should have installed in his computers.
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b) Describe SIX types of installations that he would use to install software’s in his new
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computers that he has purchased due to increase in numbers of client for better production
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(12 Marks)
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13. Most public institutions in Kenya have embraced digital transformation for education and
research for students, the IT department of each institution was requested to install software in
their computers and ensure that the software’s were configured
a) Highlight at least SIX key areas of importance in software configuration. (6 Marks)
b) State SIX advantages of functional testing. (6 Marks)
c) Computer software is classified according to end-users licensing, acquisition and purpose.
Describe FOUR types of system software. (8 Marks)
14.
a) You are an IT expert working in an ICT firm as a sales person; you realize that the sales for
software have reduced. Discuss FIVE factors that could have led to this reduction in software
acquisition. (10 Marks)
b) Explain FIVE benefits of implementing preventive software maintenance. (10 Marks)
THIS IS THE LAST PRINTED PAGE
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