12

TVL–H.E.-TOURISM
PROMOTION SERVICES
Quarter 1 – Module 3:
Operate an Automated Information System (AI)
Automated Information System in the Tourism
Industry
TVL-Tourism Promotion Services – Grade 12
Alternative Delivery Mode
Quarter 1 – Module 3: Operate and Automated Information System
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of such
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the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
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holders. Every effort has been exerted to locate and seek permission to use these
materials from their respective copyright owners. The publisher and authors do not
represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Jose Bryan C. Arranguez, Carolyn C. Bad-an, Marlyn C. Vincoy
Editor: Jesusa D. Paladar
Reviewers: Jesusa D. Paladar, Reynald M. Manzano & Jonathan L. Bayaton

Typesetter: Ivah Mae C. Estoconing

Layout Artist: Ivah Mae C. Estoconing

Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Fay C. Luarez, TM, Ed.D., Ph.D. Maricel S. Rasid
Adolf P. Aguilar, Ed.D.,TM Elmar L. Cabrera
Nilita L. Ragay, Ed.D.
Antonio B. Baguio, Jr. Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: [Link]@[Link]
 12

TVL
Quarter 1 – Module 3:
Operate an Automated
Information System (AI)
Automated Information
Introductory Message
For the facilitator:

Welcome to the TVL-12 TOURISM PROMOTION SERVICES Alternative

Delivery Mode (ADM) Module on Operate an Automated Information System
(AI) !

This module was collaboratively designed, developed and reviewed by

educators both from public and private institutions to assist you, the teacher
or facilitator in helping the learners meet the standards set by the K to 12
Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this
also aims to help learners acquire the needed 21st century skills while taking
into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the module.

ii
For the learner:

Welcome to the TVL-12 TOURISM PROMOTION SERVICES Alternative

Delivery Mode (ADM) Module on Operate an Automate Information System!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time.
You will be enabled to process the contents of the learning resource while
being an active learner.

This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in the
module.

This part includes an activity that aims to

check what you already know about the
What I Know
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.
This section provides a brief discussion of the
What is It lesson. This aims to help you discover and
understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
This includes questions or blank
What I Have Learned sentence/paragraph to be filled into process
what you learned from the lesson.
This section provides an activity which will
What I Can Do help you transfer your new knowledge or skill
into real life situations or concerns.

iii
 This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of the
lesson learned.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part
of the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind that
you are not alone.

We hope that through this material, you will experience meaningful

learning and gain deep understanding of the relevant competencies. You
can do it!

iv
 What I Need to Know

This module was designed and written with you in mind. It is

here to help you master the first core competency in tourism
Promotion Services which to operate and automate information
system in the tourism sector. The scope of this module permits
it to be used in many different learning situations. The
language used recognizes the diverse vocabulary level of
students. The lessons are arranged to follow the standard
sequence of the course. But the order in which you read them
can be changed to correspond with the textbook you are now
using.

After going through this module, you are expected to:

1. Know and access automate information system.
2. Used key words and phases to search for the required
information.
3. Use and manipulate features of the system to access the full
range of system information.

What I Know

Let us determine how much you already know about automated information
system by answering the questions below. Use your notebook for your answers.

A. Directions: Read, analyze and understand each questions or statements

carefully for each item. Write the letter of your answer in your notebook.
1. A combination of both software and hardware which is designed and
programmed to work automatically without the need of any human operator
to provide inputs and instructions for each operation
2. A practice search engine optimization (SEO) professionals use to find and
research search terms that users enter into search engines when looking for
products, services or general information. Search engine optimization
professionals first research keywords, and then align web pages with these
keywords to achieve better rankings in search engines
3. A method adopted by a firm to set its selling price. It usually depends on the
firm's average costs, and on the customer's perceived value of the product in
comparison to his or her perceived value of the competing products

1
 4. It is the process of managing all the information required to market and sell
products through distribution channels.
5. A city, town, or other area that is significantly dependent on revenues from
tourism, or "a country, state, region, city, or town which is marketed or
markets itself as a place for tourists to visit

B. Give the acronym of the following.

1. _____________________ISO
2. _____________________ETA
3. _____________________ETD
4. _____________________OW
5.______________________GMT

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 Lesson Operate an Automated
Information System (AI)
3 Automated Information System
in the Tourism Industry

Automated information system is used by many different

organizations within the tourism and others industries. This
lesson will discuss the different automated information
systems in the tourism industry.

The tourism industry is one big consumer of information. Today, our clients
can access their own information and make bookings themselves using the Internet.
If they seek information from us they expect that we will provide information they
want in timely and accurate manner with the level of service they expect.
As professionals in the tourism industry we need to ensure that the
information we give to clients is: accurate, timely, relevant to their needs, and
sufficiently detailed to satisfy their needs.

What’s In

Direction: As a review of the previous lesson, enumerate the sources of tourism

information.
1.
2.
3.
4.
5.
6.
7.

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 Notes to the Teacher
Let the learners to read and understand the learning
objectives. Before going through this module, answer the questions in
What I Know and refer to the answer key for corrections. Do the
different tasks: What’s New, What’s More, What I have Learned, What
I can DO, and the additional activities. Finally, answer the assessment
and refer to the answer key for correction. After doing all the tasks,
the teacher will inform the learner for his/her progress.

What’s New

Read the Poem…

If Once You Have Slept on an Island

If once you have slept on an island

You’ll never be quite the same;

You may look as you looked the day before

And go by the same old name,

You may bustle about in street and shop;

You may sit at home and sew,

But you’ll see blue water and wheeling gulls

Wherever your feet may go.

You may chat with the neighbors of this and that

And close to your fire keep,

But you’ll hear ship whistle and lighthouse bell

And tides beat through your sleep.

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Oh, you won’t know why, and you can’t say how

Such change upon you came,

But – once you have slept on an island

You’ll never be quite the same!

Rachel Field (1894–1942)

What is It

Automated system is a combination of both software and hardware which is

designed and programmed to work automatically without the need of any human
operator to provide inputs and instructions for each operation”

Automated system allow you to monitor your processes in real time and
identify problems as they arrive, enabling quick adjustments along the way, while
manual system is difficult to coordinate , similar to the old cliché that “ rifht hand
doesn’t know what the left hand is doing” automated system works in tandem on
their own.
For instance, according to hotels, they could experience significant gains after
automating their inventory and procurement systems. First, there are big cost
savings and shorter fulfilment cycles. Second, hotels could experience significant
time savings that free up staff to do more client-centric functions that enhance the

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overall business, third, an automated system could bring better accuracy because
staff members are no longer required to re-enter data from paper documents. This
dramatically reduces clerical errors. Fourth, automation would deliver an increased
ability to negotiate better deals with suppliers. In any negotiation, it’s essential to
know exactly how much volume of supply is needed, allowing the purchaser to more
accurately estimate volumes and purchase accordingly. The bottom line is that
informed buyers have more leverage.

The purpose of automated information systems

While an automated information system allows us to perform many different

roles and functions, tourism organizations are embracing this technology because
they see it has many positive benefits. The most important focus of these benefits is
meeting the needs of clients.
Clients today expect information that is up-to-date, provided in a manner they
understand and is provided efficiently and effectively with professional friendly staff.

Identify different types of automated information systems

 CRS (GDS)
Computer reservation systems, or central reservation systems (CRS), are
computerized systems used to store and retrieve information and conduct
transactions related to air travel, hotels, car rental, or other activities.
Originally designed and operated by airlines, CRSs were later extended for use
by travel agencies. Global distribution systems (GDS) to book and sell tickets
for multiple airlines. Most airlines have outsourced their CRSs to GDS
companies,[1] which also enable consumer access through Internet gateways.
Modern GDSs typically also allow users to book hotel rooms, rental cars,
airline tickets as well as other activities and tours. They also provide access

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 to railway reservations and bus reservations in some markets, although these
are not always integrated with the main system. These are also used to relay
computerized information for users in the hotel industry, making reservation
and ensuring that the hotel is not overbooked.

[Link]

 Specific company designed systems:

 Intranet
 Internet
 Government tourism bodies

What information can be obtained through an automated system?

 Pricing a method adopted by a firm to set its selling price. It usually depends
on the firm's average costs, and on the customer's perceived value of the
product in comparison to his or her perceived value of the competing products.
Different pricing methods place varying degree of emphasis on selection,
estimation, and evaluation of costs, comparative analysis, and market
situation. See also pricing strategy.

Read more: [Link]

 Availability- General: Characteristic of a resource that is committable,
operable, or usable upon demand to perform its designated or required
function. It is the aggregate of the resource's accessibility, reliability,
maintainability, serviceability, and securability.

Read more: [Link]

 Destination information
 A tourist destination is a city, town, or other area that is significantly
dependent on revenues from tourism, or "a country, state, region, city, or town
which is marketed or markets itself as a place for tourists to visit". [3] It may
contain one or more tourist attractions and possibly some "tourist traps".
Fátima town, for example, is a popular tourist destination in Portugal. Siem

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 Reap town is a popular tourist destination in Cambodia, mainly owing to its
proximity to the Angkor temples. The Loire valley, the third tourist destination
in France, is a good example of a region marketed and branded as a place for
tourists to visit, mainly known for its Châteaux of the Loire valley.
 A tropical island resort is an island or archipelago that depends on tourism
as its source of revenue. The Bahamas in the Caribbean, Bali in Indonesia,
Phuket in Thailand, Hawaii in the United States, Fiji in the Pacific, and
Santorini and Ibiza in the Mediterranean are examples of popular island
resorts.
[Link]

 Visa information
 A Philippine Visa is an endorsement made on a travel document by a consular
officer at a Philippine Embassy or Consulate abroad denoting that the visa
application has been properly examined and that the bearer is permitted to
proceed to the Philippines and request permission from the Philippine
Immigration authorities at the ports of entries to enter the country.
 The visa thus issued is not a guarantee that the holder will be automatically
admitted into the country, because the admission of foreign nationals into the
Philippines is a function of the immigration authorities at the port of entry.

[Link]

 Product information
Product information management (PIM) is the process of managing all the
information required to market and sell products through distribution
channels. This product data is created by an internal organization to support
a multichannel marketing strategy. A central hub of product data can be used
to distribute information to sales channels such as e-commerce websites,
print catalogs, marketplaces such as Amazon and Google Shopping, social
media platforms like Instagram and electronic data feeds to trading partners.

[Link]

Key Words and Phrases

 Use the words likely to appear on the pages you want; i.e.—Singapore Car
Hire; Brunei cheap hotels

 Avoid using a question as a query. For example, the query ‘Does Hanoi have
a Hilton Hotel’ instructs the search engine to find all these words. Such a
query won’t necessarily find pages answering your question. A better, or more
effective, query may be ‘Hanoi Hilton Hotel’

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  When a search engine registers common words such as ‘where’, ‘do’, ‘I’, ‘for’
and ‘a’ it ignores them so that the engine can return more targeted results

Keyword research is a practice search engine optimization (SEO)

professionals use to find and research search terms that users enter into search
engines when looking for products, services or general information. Search engine
optimization professionals’ first research keywords, and then align web pages with
these keywords to achieve better rankings in search engines. Once they find a niche
keyword, they expand on it to find similar keywords. Keyword suggestion tools
usually aid the process, like the Google Ads Keyword Planner, which offers a
thesaurus and alternative keyword suggestions. Google's first party data also aids
this research through the likes of Google autocomplete or People Also Ask. [1]

The objective of keyword research is to generate, with good precision and

recall, a large number of terms that are highly relevant yet non-obvious to the given
input keyword.[2] The process of keyword research involves brainstorming and the
use of keyword research tools. To achieve the best SEO results, it is important to
optimize a website's content as well as backlinks for the most relevant keywords. It
is good practice to search for related keywords that have low competition and still a
high number of searches. This makes it easier to achieve a higher rank in search
engines which usually results in higher web traffic. The downside of this practice is
that the website is optimized for alternative keywords instead of the main keyword;
main keywords might be very difficult to rank for due to high competition. [3] There
are three essential concepts to consider when conducting keyword research. Good
keywords are closely related to the subject of the website. Most search engines use
an internal quality system to check website relevance related to possible keywords,
a non-relevant keyword is unlikely to rank well for a website. [4] Good keywords that
are highly competitive are less likely to rank in the top. Keywords that have no
monthly searches are believed to generate little to no traffic and therefore of little
value for SEO. Keyword stuffing in a web page should be avoided.

Airlines Automated check-in

Choose our Automated Check-in service on Brussels Airlines-operated flights and

enjoy an even more carefree travel experience. With this service, you no longer have
to think about checking in online or at the airport. Instead, we will do the work for
you by checking you in for your flight and sending your mobile boarding pass 24
hours before departure. You can choose to receive your boarding pass by e-mail
(printable PDF file or mobile boarding pass) or via SMS link to a mobile boarding
pass, whichever way you prefer.

How automated check-in works:

• Register for automated check-in via our Service Centre (+32 (0)2 723 23 62 -
local tariff) or your travel agent and let them know whether you would like to
receive your boarding pass by SMS link or by e-mail (printable PDF file or mobile
boarding pass).
• Seating: If you haven’t already chosen a seat during your booking, we will assign
one for you. If you would like to change it, simply click on the seat number on

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 your boarding pass, and you will be able to choose a new one online or via
mobile.
• When travelling to certain countries, Additional Passenger Information (API) is
required. You will be asked to provide this information when you book your
flight. In case the API data is missing from your booking, automated check-in
will not be possible, and we will send you a notification instead.

Airports
Automated border control systems (ABC) or eGates are automated self-service
barriers which use the data stored in the chip in biometric passports to verify the
user's identity. Travellers undergo biometric verification using face, fingerprint, iris
recognition or a combination of modalities. After the identification process is
complete, a physical barrier such as a gate or turnstile opens to permit passage. E-
gates came about in the mid-2000s as an automated method of reading the newly
ICAO mandated e-passports.
All eGate systems require an e-passport that's machine readable. Some countries
permit only specific nationalities to use the automated border crossing systems, e.g.
EU/EEA/Swiss/UK citizens or USA/CAN/JPN passport bearers, etc. For all other
nationalities, citizens must go to immigration officers to be questioned and then have
their passport stamped. They come in different configurations, including a gate,
kiosk and gate, or mantrap kiosk.
In the gate configuration, an incoming passenger places their passport data page
either on or under a scanner, looks at a camera that will take a live picture to
compare to the picture in the passport, and walks through a set of barriers that will
open if the citizen's identity is verified. At either the passport scan or photo stage, if
either identity cannot be verified or a malfunction happens, an immigration officer
will step in at that point. Fingerprint and/or iris scans can also be taken depending
on the system. The process is the same for departing passengers. [2]
In the kiosk and gate configuration, a passenger approaches a kiosk for a facial,
finger and passport scan. They then proceed to a set of doors and pass through using
their fingerprint.
In the mantrap kiosk configuration, a passenger walks through a first set of barriers
to a kiosk for a facial, finger and passport scan. They then proceed out through a
second set of barriers.
The number of e-gate units deployed globally is expected to triple from 1,100 in 2013
to more than 3,200 in 2018, according to a 2014 report by Acuity Market Intelligence.
Most e-gates have been deployed in airports in Europe, Australia and Asia.

Country Code Systems in Europe

You might know the United States’ country code is US, but did you
know the country code for the United Kingdom was GB?
Just like North America, the continent of Europe is full of country
codes. These codes work to make paperwork a lot easier, since you

10
 don’t have to write out the full name for every country. The
International Organization for Standardization (ISO) publishes these
codes, which come in 2-letter and 3-letter formats.
The two-letter codes (ISO 3166-1 alpha-2) abbreviate the country
name into two easy-to-identify letters. The two-letter codes are what
is commonly used by the European Union (EU).
The three-letter codes (ISO 3166-1 alpha-3) break each country
down into three letters. These codes, like airport codes, are typically
used by the United Nations, among other organizations.
Now that you know how the codes are broken down, we will look
at the different codes for countries in the 27 countries of the
European Union along with other countries on the European
continent.

You might know the United States’ country code is US, but did you
know the country code for the United Kingdom was GB?

Just like North America, the continent of Europe is full of country

codes. These codes work to make paperwork a lot easier, since you
don’t have to write out the full name for every country. The
International Organization for Standardization (ISO) publishes these
codes, which come in 2-letter and 3-letter formats.

• The two-letter codes (ISO 3166-1 alpha-2) abbreviate the country

name into two easy-to-identify letters. The two-letter codes are what
is commonly used by the European Union (EU).
• The three-letter codes (ISO 3166-1 alpha-3) break each country
down into three letters. These codes, like airport codes, are typically
used by the United Nations, among other organizations.

Now that you know how the codes are broken down, we will look
at the different codes for countries in the 27 countries of the
European Union along with other countries on the European
continent.

Country Code for EU

While the European Union might commonly use the ISO alpha-2
codes, it’s important to look at both types when discussing EU
country codes. Review the 2-letter and 3-letter country codes for the
EU in alphabetical order by country. And, just so all your country
codes are covered, you’ll find the country calling codes too!
• Austria - AT - AUT - 43
• Belgium - BE - BEL - 32
• Bulgaria - BG - BGR - 359
• Croatia - HR - HRV - 385
• Cyprus - CY - CYP - 357

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• Czech Republic - CZ - CZE - 420
• Denmark - DK - DNK - 45
• Estonia - EE - EST - 372
• Finland - FI - FIN - 358
• France - FR - FRA - 33
• Germany - DE - DEU - 49
• Greece - GR - GRC - 30
• Hungary - HU - HUN - 36
• Ireland - IE - IRL - 353
• Italy - IT - ITA - 39
• Latvia - LV - LVA - 371
• Lithuania - LT - LTU - 370
• Sweden -- LU - LUX - 352
• Malta - MT - MLT - 356
• Netherlands - NL - NLD - 31
• Poland - PO - POL - 48
• Portugal - PT - PRT - 351
• Romania - RO - ROU - 40
• Slovakia - SK - SVK - 421
• Slovenia - SI - SVN - 386
• Spain - ES - ESP - 34
• Sweden - SE - SWE – 46
•
• Other European Country Codes

Since the EU isn’t all there is to Europe, it’s important to know the
other country codes of Europe as well. These include partially
recognized countries that have a code, like Kosovo, and border
countries, like Turkey and Armenia. Arranged in alphabetical order
by country, the rest of the European country and calling codes are
here.

• Albania - AL - ALB - 355

• Andorra - AD - AND - 376
• Armenia - AM - ARM - 374
• Belarus - BY - BLR - 375
• Bosnia and Herzegovina - BA - BIH - 387
• Faroe Islands - FO - FRO - 298
• Georgia - GE - GEO - 995
• Gibraltar - GI - GIB - 350
• Iceland - IS - ISL - 354
• Isle of Man - IM - IMN - 44
• Kosovo - XK - XKX - 381
• Liechtenstein - LI - LIE - 423
• Macedonia - MK - MKD - 389
• Moldova - MD - MDA - 373
• Monaco - MC - MCO - 377
• Montenegro -ME - MNE - 382
• Norway - NO - NOR - 47
• Russian Federation - RU - RUS - 7
• San Marino - SM - SMR - 378
• Serbia - RS - SRB - 381

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 • Switzerland - CH - CHE - 41
• Turkey - TR - TUR - 90
• Ukraine - UA - UKR - 380
• United Kingdom - GB - GBR - 44
• Vatican City State - VA - VAT - 39

[Link]
[Link]

What’s More

Activity 1
Directions: Give the following country Codes in Europe

1. Denmark = DK
2. Iceland =

4. Latvia

5. Lithuania
6. Finland

7. Sweden

8. Estonia
9. Germany
10. Poland

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11. Lithuania

Activity 2: Make an Itinerary Receipt

Sample Itinerary

14
 What I Have Learned

Identify the following Illustrations

Directions: In order to firm up your understanding of the topic previously

15
 What I Can Do

Making Flyers of Philippines

Directions: The following Images are brochures, what you are doing to do is make
a flyers in your dream destination.

16
Scoring Rubrics:

Descriptions Points Teachers Score

Creativity 30

Design 30

Originality 20

Neatness 20

Total 100

Assessment

A. Directions: identify northern and western flags of Europe, and write

answer in your activity notebook.

Northern Europe Flag Western European Flag

1 6
2 7
3 8
4 9
5 10

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 Additional Activities

Video Viewing

Directions: Watch and Subscribe Finsterwald on Tour in Youtube with the link
[Link]

Enumerate the Places in Switzerland and Philippines

PHILIPPINES -PH SWITZERLAND - CH

1 6
2 7
3 8
4 9
5 10

Alternative Activity: If you do not have internet access to view the

abovementioned video, you may do this activity instead:

Tells us about your dream destination of a place you want to travel in the
future using the format below.

Name of Place/Country: ____________________________________________________

Features that you like about this country/place:
1.
2.
3.
4.
5.
Estimated Timeline to visit this this place/country: ex. At the age of 30
People you’d bring with you when you visit this place: __________________

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 Answer Key

Assessment Additional activity – What I Know – Pre Test

1. LATVIA 1. automated
2. ESTONIA 1. NACPAN 2. KEY WORDS
3. FOROE ISLAND 2. VALENCIA 3. PRICING
4. ICELAND 3. PORT BARTON 4. AVAILABILITY
5. FINLAND 5. DESTINATION
6. LUXEMBURG
4. EL NIDO 6. INTERNATIONAL
7. MONACO 5. PALAWAN ORGANIZATION
8. NETERLANDS 6. NEW FOR
9. FRANCE FALKENSTEIN STANDARDIZATION
10. SWITZERLAND 7. ESTIMATED TIME
7. HALLWYL OF ARRIVAL
CASTE 8. ESTIMATED TIME
8. GRINDELWALD OF DEPARTURE
9. ONE WAY
9. LAUTERBRUNN 10. GREENWICH MEAN
EN TIME
10. WAGITALERSE

What’s New What’s in

1. Principal or Supplier
Of the product
2. National Government
Tourism Authority
Information Systems
3. Local Government Authority
Information System
4. Timetables
5. E-brochures
6. Travel Manuals/Product
Manuals
7. Travel Guides

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References

Salamanca, Maria Dolores N. and Roque,Henrietta M. Tour Guiding

Services;., JFS Publishing Services., 1st ed, 2016

Verzosa, Raquel F. and Baltazar, Jeneffer P., Local Guiding Services.,

Phoenix Publishing House Inc., 2016

Salamanca, Ma Dolores N., Tour Guiding as a Profession.,JFS Publishing

Services., 1st ed., 2016

Romero, Eloisa A, Events Management, Rex Book Store, Inc.,2015

Castro, Carl Francis T, and Ibanez, Maria Carmela M., Attraction and Theme
Packs Operations with Ecotourism ,Rex Book Store, Inc., 1st ed., 2017

20
Annex: You can gather images to make your flyers:
For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: [Link]@[Link]
Website: [Link]