Exercise 3.
16 Model the control flow of the following business process for damage
compensation.
If a tenant is evicted because of damages to the premises, a process needs to be
started by the tribunal in order to hold a hearing to assess the amount of
compensation the tenant owes to the owner of the premises.
This process starts when a cashier of the tribunal receives a request for
compensation from the owner.
The cashier then retrieves the file for those particular premises and checks that
the request is both acceptable for filing and compliant with the description of the
premises on file.
After these checks, the cashier needs to set a hearing date. Setting a hearing date
incurs fees to the owner.
It may be that the owner has already paid the fees with the request, in which
case the cashier allocates a hearing date and the process completes.
It may be that additional fees are required, but the owner has already paid also
those fees. In this case the cashier generates a receipt for the additional fees and
proceeds with allocating the hearing date.
Finally, if the owner has not paid the required fees, the cashier produces a fees
notice and waits for the owner to pay the fees before reassessing the document
compliance.
1
Exercise 3.17 Extend the model of Exercise 3.16 by adding the business objects involved in
this process.
Exercise 3.18 Extend the model of Exercise 3.17 by adding the involved resources. Is there
any non-human resource?
Exercise 3.19 Model the following business process. Use gateways and data objects where
needed.
In a court each morning the files that have yet to be processed are checked to
make sure they are in order for the court hearing that day.
If some files are missing a search is initiated, otherwise the files can be physically
tracked to the intended location.
Once all the files are ready, these are handed to the associate. In the meantime
the judge’s lawlist is distributed to the relevant people.
Afterwards, the directions hearings are conducted.
2
Exercise 3.20 Model the following business process. Use pools and lanes where needed.
The motor claim handling process starts when a customer submits a claim with
the relevant documentation.
The notification department at the car insurer checks the documents upon
completeness and registers the claim.
Next, the Handling department picks up the claim and checks the insurance.
Then, an assessment is performed.
If the assessment is positive, a garage is phoned to C the repairs and the
payment is scheduled (in this order).
Otherwise, the claim is rejected.
In any case (whether the outcome is positive or negative), a letter is sent to the
customer and the process is considered to be complete.
3
Exercise 3.21 Model the following business process. Use pools and lanes where needed.
When a claim is received, a claims officer first checks if the claimant is insured.
If not, the claimant is informed that the claim must be rejected by sending an
automatic notification viaan SAP system.
Otherwise, a senior claims officer evaluates the severity of the claim. Based on
the outcome (simple or complex claims), the relevant forms are sent to the
claimant, again using the SAP system.
Once the forms are returned, they are checked for completeness by the claims
officer.
If the forms provide all relevant details, the claim is registered in the claims
management system, and the process ends.
Otherwise, the claimant is informed to update the forms via the SAP system.
Upon reception of the updated forms, they are checked again by the claims
officer to see if the details have been provided.
