Impact of Training on Employee Performance
Impact of Training on Employee Performance
This study aims to explore the relationship between training and development initiatives and
employee performance, examining both the quantitative and qualitative benefits. It seeks to
identify the types of training that are most effective, assess employees' perceptions of these
programs, and provide insights into best practices for maximizing the return on investment in
employee development. By doing so, the research will contribute to the body of knowledge
on human resource management and offer practical recommendations for organizations
looking to enhance their training and development efforts.
Trainings are always referred to as the cost generating hubs not considering the fact that it has
a positive impact on the future of the business. Only if the company has an idea on how the
trainings provided impacts the business the company would be able to take better decisions
regarding the future. With this regard, the company aims to know the effectiveness of the
trainings provided and the behavioral impact the training creates on the employees. This will
help the company to take wise decisions with regards to the trainings provided in the future.
DEFINITION OF TERM:
TRAINING
Training is defined as a planned systematic activity which results in skill and knowledge
enhancement essential for an employee to perform their duties (Gordon, 1992)
DEVELOPMENT
Referred to organizational activity aimed at improving employee skills levels to enhance their
efficiency and effectiveness. It is also known as learning and development (Since, 1990)
EMPLOYEE PERFORMANCE
Used as one that involved the achievement of specific set tasks measured against identified
goals. It is manifested in improvement in production and highly motivated workers
Training and development refer to imparting specific skills, abilities and knowledge to an
employee.
A formal definition of training and development is :- “It is any attempt to improve current or
future employee performance by increasing an employee’s ability to perform through
learning, usually by changing the employee’s attitude or increasing his skills and
knowledge.”
Training is an organized activity for increasing the knowledge and skills of people for a
definite
purpose. It involves systematic procedure for transferring technical know- how to employees
so as to increase their knowledge and skills for doing specific jobs with proficiency.
According to Edwin B. Flippo, “Training is the act of increasing the knowledge And skills
of an employee for doing a particular job.”
Training involves the development of skills that are usually necessary to perform a specific
job.
Its purpose is to achieve a change in the behavior of those trained and to enable them to do
their jobs better. It makes newly appointed workers fully productive in the minimum of time.
It is equally important for the old employees due to frequent changes in technology.
Training is important not only from the point of view of organization ; but also for the
employees. Training is valuable to the employees because it will give them greater job
security and opportunity for advancement. The need of training arises in an enterprise due to
following reasons: -
TYPES OF TRAINING
On the basis of purpose, several types of training programs are offered to employees. The
important types of training programs are as follows:
REFRESHER TRAINING: -As the name implies, the refresher training is meant for
the old employees of the enterprise. The basic purpose of this training is to acquaint
the existing work-force with the latest methods of performing their jobs and improve
their efficiency further. In the words of Dale Yoder, “Retraining program are designed
to avoid personnel obsolescence.” The skills with the existing employees become
obsolete because of technological changes and of the human tendency to forget.
METHODS OF TRAINING
The various methods of training may be classified into the following categories:
➢ On-the-job training
➢ Vestibule training
➢ Off-the-job training
ON-THE-JOB TRAINING:
COACHING: -Under this method, the supervisor imparts job knowledge and skills to
his subordinate. The emphasis in coaching the subordinate is on learning by doing.
This method is very effective if the superior has sufficient time to provide coaching to
his subordinates.
UNDERSTUDY: -The superior gives training to a subordinate as his assistant. The
subordinate learns through experience and observation. It prepares the subordinate to
assume the responsibilities of the superior’s job in case the superior leaves the
organization. The purpose of understudy is to prepare someone to fill the vacancy
caused by death, retirement, transfer, or promotion of the superior.
POSITION ROTATION: The purpose of position rotation is to broaden the
background of the trainee in various positions. The trainee is periodically rotated from
job to job instead of sticking to one job so that he acquires a general background of
different jobs. However, rotation of an employee from one job to another should not
be done frequently. He should be allowed to stay on a job for sufficient period so that
he may acquire the full knowledge of the job.
JOB ROTATION:- Job rotation is used by many firms to develop all-round workers.
The employees learn new skills and gain experience in handling different kinds of
jobs. They also come to know interrelationship between different jobs. It is also used
to place workers on the right jobs and prepare them to handle other jobs in case of
need.
VESTIBULE TRAINING
OFF-THE-JOB TRAINING:
It requires the workers to undergo training for a specific period away from the
work place. Off-the-job methods are concerned with both knowledge and skills in doing
certain jobs. The workers are free of tension of work when they are learning.
OBJECTIVE OF STUDY:
1. The study enables the research to find out the training benefits in INFAC INDIA PVT
LTD
2. The researcher conducted the study in INFAC INDIA PVT LTD padappai
3. The study enables the researcher to know the satisfaction level of employee towards
the job and working condition and suggest the method of training and development.
This study aims to assess the impact of training and development on employee performance,
focusing on how these programs help bridge skill gaps, foster continuous learning, and adapt
to changing industry demands. By understanding the benefits and challenges associated with
training and development, organizations can design more effective programs that motivate
and engage employees, thereby achieving departmental objectives and overall organizational
goals. Determine how training and development programs can effectively address skill
deficiencies within the workforce. Assess the extent to which these programs contribute to
improved employee performance and productivity. Explore the relationship between training
opportunities and employee satisfaction, engagement, and retention. Evaluate how continuous
learning and development help employees and organizations stay competitive in a rapidly
evolving market. Provide data-driven insights that can help HR departments design more
effective training programs tailored to organizational and employee needs. Understand how
well-implemented training and development initiatives contribute to achieving broader
organizational objectives and enhancing overall performance.
Every individual’s point of view differs from one another which are tedious to
compile. The data was collected through questionnaire. The response from the
respondents may not be active.
Lack of experience of Researcher.
The respondent attitude did not allow me to get their true feelings.
Most of the respondent feared to give their name.
Most of the employees were busy their tight work and they don’t want to be disturbed.
It is very time-consuming process.
Samples are not true representative of the total workforce.
Difficulty in getting information from secondary sources.
RESEARCH METHODOLOGY:
The aim of the study is to find out the various causes for attrition management at INFAC
OBJECTIVES:
RESEARCH DESIGN:
A Research design is the overall plan or program of research. It is the general blue print for
the collection, measurement and analysis of data. There exist several kinds of design and the
choice of the research design
SOURCES OF DATA:
PRIMARY DATA:
Primary data means the raw data (data without fabrication or not tailored data) which has just
been collected from the source and has not gone any kind of statistical treatment like sorting
and tabulation. The researcher has collected primary data through survey method.
SECONDARY DATA:
Data which has already been collected by someone, may be sorted, tabulated and has
undergone a statistical treatment. It is fabricated or tailored data. The researcher collected the
secondary data through books and journal.
SAMPLE DESIGN:
SAMPLING UNIT:
A sampling unit is one of the units into which an aggregate is divided for the purpose of
sampling, each unit being regarded as individual and indivisible when the selection is made.
The researcher sampling unit is INFAC INDIA PVT LTD, Padappai.
SAMPLE ELEMENT:
o Target Population - The specific pool of cases one wants to study.
o Sampling Element – It is the unit of analysis or case in a population - can be a person,
a group, an organization that is being measured.
o Sampling Frame - An actual list that includes every case in the population.
TOTAL POPULATION:
SAMPLE SIZE:
The sample size is an important feature of any empirical study in which the goal is to
make inferences about a population from a sample. In practice, the sample size used
in a study is determined based on the expense of data collection, and the need to have
sufficient statistical power.
The sample size for the study undertaken was 100.
SAMPLE METHOD:
Sampling method refers to the way that observations are selected from a population to
be in the sample for a sample survey.
The sampling method used by the researcher is Convenience sampling, as
convenience sample is made up of people who are easy to reach.
The researcher has used IBM SPSS for entering data, performing frequency
distribution.
SPSS is a statistical package for beginning intermediate and advanced data analysis.
Originally it is an acronym of Statistical package for the social sciences (SPSS) but
now it stands for statistical product and service solutions.
It is one of the most popular statistical packages which can perform highly complex
data manipulation and analysis with simple instruction
REVIEW OF LITERATURE
[Link] Needs Assessment Methods and Their Impact on Employee Performance: A
Review" by Gupta, Ruchi et al. (2022)
Gupta et al.'s review examines training needs assessment methods and their influence on
employee performance. The study evaluates various approaches to identifying training gaps,
such as skills assessments, performance appraisals, and job analysis, and their effectiveness
in informing the design and delivery of targeted training interventions. By synthesizing
findings from academic research and industry practice, the review offers insights into best
practices for conducting training needs assessments and aligning training programs with
organizational goals and employee development needs. Additionally, the study discusses
implications for organizations seeking to enhance employee performance through strategic
training initiatives tailored to individual and organizational requirements.
Park et al.'s systematic review explores the role of mentoring programs in fostering employee
performance. The study examines the outcomes of formal and informal mentoring
relationships, including skill development, career advancement, and job satisfaction. By
synthesizing evidence from empirical research and case studies, the review identifies factors
influencing the effectiveness of mentoring programs, such as mentor-mentee compatibility,
program structure, and organizational support. Additionally, the study discusses implications
for organizations seeking to leverage mentoring as a strategy for talent development and
performance enhancement.
Kim et al.'s review evaluates empirical studies on the impact of leadership coaching on
employee performance. The study synthesizes findings regarding the outcomes of coaching
interventions, such as improved leadership competencies, enhanced team dynamics, and
increased employee engagement. By analyzing evidence from diverse research studies, the
review provides insights into the mechanisms through which coaching influences employee
performance and discusses implications for designing effective coaching programs to drive
organizational success.
[Link] Effectiveness of Blended Learning Approaches on Employee Performance: A
Review" by Wu, Cheng-Hsuan et al. (2021)
Wu et al.'s review examines the effectiveness of blended learning approaches, which combine
online and face-to-face learning modalities, in improving employee performance. The study
explores the advantages of blended learning in providing flexible and personalized training
experiences, promoting learner engagement, and facilitating skill development. By
synthesizing evidence from empirical research and case studies, the review offers insights
into best practices for designing and implementing blended learning programs to optimize
performance outcomes in organizational settings.
The researcher was aim to study the training as existed from the inception of a human being
in different from in society. It is a medium pass different skill from one generation to another.
But with change in time, the magnitude of training is under gone a sea change. Growth and
development in technology developed a variety of methods and technique in the way of
training changes have added new dimension to training and influenced the requirement of
training. Training of human for generating awareness among people on social issues,
educating people, spreading literacy in society for allowing people to live better life.
Wang et al.'s review explores the role of technology-based training interventions, including
virtual reality simulations, gamified learning platforms, and mobile apps, in enhancing
employee performance. The study examines the advantages of technology-enabled training
methods in providing interactive and engaging learning experiences, promoting knowledge
retention, and facilitating skill development. By synthesizing empirical research and case
studies, the review offers insights into best practices for integrating technology into training
programs and maximizing the effectiveness of digital learning tools in driving performance
improvements.
Johnson et al.'s review explores the effectiveness of diversity training programs in enhancing
employee performance. The study examines the outcomes of diversity training interventions,
including increased awareness of biases, improved intergroup relations, and enhanced team
effectiveness. By synthesizing findings from empirical research and meta-analyses, the
review provides insights into the potential benefits and limitations of diversity training
initiatives and discusses implications for designing and implementing effective diversity
training programs in organizational settings.
Li et al.'s review examines the relationship between a continuous learning culture and
employee performance. The study explores the characteristics of a learning culture, such as
openness to new ideas, knowledge sharing, and support for ongoing development, and their
influence on employee motivation, job satisfaction, and productivity. By synthesizing
evidence from empirical research and case studies, the review offers insights into best
practices for fostering a continuous learning culture in organizations and discusses
implications for driving performance improvements through lifelong learning initiatives.
Chen et al.'s review examines theoretical models of training transfer and their implications
for employee performance. The study discusses factors influencing the transfer of training to
the workplace, such as trainee characteristics, training design, and organizational support
mechanisms. By synthesizing insights from various theoretical perspectives, the review offers
a comprehensive understanding of the training transfer process and its role in maximizing the
effectiveness of training initiatives in driving performance improvements. Additionally, the
study discusses implications for practitioners and future research directions in the field of
training and development.
[Link], K., Ford, J. K., & Salas, E. (2019). Application of cognitive, skill-based, and
affective theories of learning outcomes to new methods of training evaluation. Journal
of Applied Psychology, 104(6), 785-808.
Kraiger, Ford, and Salas explore the intersection of cognitive, skill-based, and affective
theories with innovative training evaluation methods. Their review emphasizes the
importance of incorporating diverse learning outcomes, such as knowledge acquisition, skill
proficiency, and attitude change, into training evaluation frameworks. By integrating these
theories with emerging evaluation techniques, such as adaptive testing and immersive
simulations, organizations can gain a more comprehensive understanding of the impact of
training programs on employee performance and development.
Noe's eighth edition of "Employee Training and Development" provides an updated and
comprehensive overview of training and development practices. The textbook covers
contemporary approaches to needs assessment, program design, implementation, and
evaluation, incorporating the latest research findings and industry trends. Through practical
examples and case studies, Noe illustrates how organizations can effectively enhance
employee skills, knowledge, and abilities to drive organizational performance and
competitiveness in today's dynamic business environment.
[Link], E., Tannenbaum, S. I., Kraiger, K., & Smith-Jentsch, K. A. (2019). The science
of training and development in organizations: What matters in practice. Psychological
Science in the Public Interest, 20(2), 77-124.
[Link], E. F. (2019). Training and development: Theory and application (3rd ed.).
Routledge.
[Link], T. D., & Eby, L. T. (2018). The Blackwell handbook of mentoring: A multiple
perspectives approach (2nd ed.). Wiley-Blackwell.
In the second edition of "The Blackwell Handbook of Mentoring," Allen and Eby offer a
comprehensive exploration of mentoring from multiple perspectives. While primarily focused
on mentoring relationships, the handbook also examines the role of mentoring in employee
development. Through diverse theoretical frameworks and empirical studies, the handbook
illustrates how mentoring programs can complement formal training initiatives to foster
learning, skill development, and career advancement. With contributions from leading
scholars in the field, the handbook provides valuable insights into the design,
implementation, and evaluation of mentoring programs in organizational settings.