Jinson (9/7/2022, [Link] PM): Hello Doug! Welcome to Liquid Web.
My name is
Jinson. Just a moment while I look into your request.
Doug (9/7/2022, [Link] PM): ok
Jinson (9/7/2022, [Link] PM): Please allow me a few minutes while I check your
account.
Jinson (9/7/2022, [Link] PM): I will move the chat to the concerned team, they
will check and assist you.
Doug (9/7/2022, [Link] PM): thanks
Sundeep (9/7/2022, [Link] PM): Hello Doug! Welcome to Liquid Web. My name is
Sundeep, one moment while I look into your request.
Sundeep (9/7/2022, [Link] PM): Can you please let me the configuration details you
are trying?
Doug (9/7/2022, [Link] PM): [Link]
Doug (9/7/2022, [Link] PM): SMTP in wordpress
Doug (9/7/2022, [Link] PM): because my wordpress is on a different hosting
Sundeep (9/7/2022, [Link] PM): Please let me know whether the remote server is
using an cpanel server
Doug (9/7/2022, [Link] PM): Yes. Using cpanel
Sundeep (9/7/2022, [Link] PM): can you please check whether the SMTP restriction
is disabled in whm?
Doug (9/7/2022, [Link] PM): where's that?
Doug (9/7/2022, [Link] PM): [Link]
Sundeep (9/7/2022, [Link] PM):
[Link]
Restrictions
Sundeep (9/7/2022, [Link] PM): in WHM
Doug (9/7/2022, [Link] PM): i don't have whm access
Sundeep (9/7/2022, [Link] PM): Can you please confirm this with your remote server
support?
Sundeep (9/7/2022, [Link] PM): and get back to us over the chat
Doug (9/7/2022, [Link] PM): do you have an alternative to solve this?
Doug (9/7/2022, [Link] PM): because the remote server support said, the problem is
with the email server.
Sundeep (9/7/2022, [Link] PM): hold on please
Sundeep (9/7/2022, [Link] PM): Can you please confirm the domain name is
[Link]?
Doug (9/7/2022, [Link] PM): yes correct
Sundeep (9/7/2022, [Link] PM): but the domain is not using remote mx
Sundeep (9/7/2022, [Link] PM): [Link]. 300 MX
[Link] (40)
[Link]. 300 MX [Link] (30)
[Link]. 300 MX [Link] (20)
[Link]. 300 MX [Link] (10)
Doug (9/7/2022, [Link] PM): DNS service support said:
Thank you for looking in to this. The DNS records are correct. The mail gets
delivered to our spam filter before the spam filter passes it on to the mail server
(liquid web or old RackSpace). These records are accurate which is why I’m getting
this email.
Sundeep (9/7/2022, [Link] PM): checking with my team
Sundeep (9/7/2022, [Link] PM): Can you please share the email credentials so that
I try to configure it from my end?
Doug (9/7/2022, [Link] PM): test@[Link]
f*mkc*9Tqa95fEA
Sundeep (9/7/2022, [Link] PM): Please give me sometime to look into this
Doug (9/7/2022, [Link] PM): ok thanks
Sundeep (9/7/2022, [Link] PM): please wait
Doug (9/7/2022, [Link] PM): no prob
Sundeep (9/7/2022, [Link] PM): I am able to configure the email account in
thunderbird, so it should work on the wp smtp configuration
Sundeep (9/7/2022, [Link] PM): you need to check whether the remote servers have
smtp restrictions disabled
Doug (9/7/2022, [Link] PM): but why i get this error? [Link]
Sundeep (9/7/2022, [Link] PM): check the second option
Sundeep (9/7/2022, [Link] PM): smtp restriction
Sundeep (9/7/2022, [Link] PM): Can you please confirm this with the remote server
Doug (9/7/2022, [Link] PM): the remote server support said, the problem is with
the email server.
