INSTITUTIONAL ASSESSMENTS
Lead Workplace Communication
Written Test
Test I: Multiple Choice: Choose the letter of the correct answer from the
given choices.
1. It is a process of conveying messages, of transmitting meaning
between individuals.
a. Communication
b. Listening
c. Reading
2. A style of writing which is used for writing letters to the government
officials, speechless, articles for newsletter and magazines, school
assignments, long report and formal compositions.
a. Informal-public style
b. Formal style
c. Casual style
3. A style of writing which is used in writing to friends, to classmates,
and in jotting down notes to family members.
a. Informal-public style
b. Formal style
c. Casual style
4. A factor of interference which is a biological problem that may
inhibits symbol reception, such as hearing loss, injury or physical
illness.
a. Psychological interference
b. Environmental interference
c. Psychological interference
5. A factor of Interference in which is a product of how the sender
and the receiver feel at the time the communication process is
occurring. If either sender or receiver is not committed to the
communication process, communication is impaired.
a. Psychological interference
b. Environmental interference
c. Psychological interference
6. When a communicator’s words cannot communicate the desired
meaning to another person unless the listener or reader has had
some experience with the objects or concepts to which these words
refer. What factor of barrier to communication is this?
a. Lack of common experience
b. Overuse of Abstractions
c. Interference
7. A barrier to communication which also made up of factors that are
outside the direct control of the sender / encoder such as;
psychological, environmental, and psychological
a. Lack of common
b. Overuse of Abstractions
c. Interference
8. A basic method of communication which tends to be more
formal than speaking.
a. Listening
b. Writing
c. Reading
9. Simply refers to the travel of sound through the ears to the
brain without effort for the listeners
a. Hearing
b. Listening
c. Reading
10. Which of the choices below is considered a benefit of effective
communication?
a. Satisfaction and success in life
b. Personal disappointment
c. Wasting energy and time on frustration and dramas
Test II. Matching type: Match the choices of column A to the choices
in column B
A B
1. Computers with email and a.) Code of behavior in workplace
internet access meetings
2. Improving the efficiency and
effectiveness of work b.) items used in Formal meetings
practices.
3. Discuss and solve problems c.) efficient operation of all
and make decisions workplaces
4. Date, time and place of the d.) need that a communication
next meeting and the close of system designed must meet
the current meeting. e.) technology used in
5. Act on the instructions of the communication systems
meeting within the agreed
time.
Performance Test
Qualification Lead Workplace Communication
Unit of Competency Basic Competency
No. od Hours 1 hour
General Instruction:
Following the steps to strategic communications and dissemination,
you should be able to lead workplace discussions.
Specific Instructions:
1. Following the steps to strategic communications and dissemination,
discuss with your supervisor the need to purchase additional
equipment for the laboratory.
2. Observe workplace communication protocol and ethics at all
times.
At the end of the assessment the trainer will give you feedback on the
result of the assessment. The feedback shall indicate if you are
competent or not competent.
Performance Criteria Checklist
Lead Workplace Communication
Trainee’s Name: Date:
CRITERIA YES NO N/A
1. Did you following the steps to strategic communications
and dissemination, discuss with your supervisor the need to
purchase additional equipment for the laboratory?
2. Did you observe workplace communication protocol and
ethics at all times?
Comments/Suggestions
Trainer’s Signature: Date: ____________
