1

Mandate

Vision Statement

A GLOBALLY RECOGNIZED CITY INHABITED BY EMPOWERED, HEALTHY,

AND RESPONSIBLE PEOPLE FROM ALL WALKS OF LIFE LIVING IN A
DISASTER-RESILIENT, SUSTAINABLE, AND ECONOMICALLY PROGRESSIVE
COMMUNITY THROUGH COMPETENT AND TRANSPARENT GOVERNANCE.

Mission Statement

A SERVICE DEDICATED LOCAL GOVERNMENT UNIT THAT PROVIDES EFFICIENT

MANAGEMENT OF PEOPLE AND RESOURCES, TO ACHIEVE ECONOMICALLY SOUND AND
TRANSPARENT GOVERNANCE THAT PROMOTES THE WELFARE OF THE PEOPLE FROM
DIVERSE CULTURAL BACKGROUND FOR SUSTAINABLE FUTURE.

Value Statement

“TRANSPARENCY AND GOOD GOVERNANCE”

Strategic Objectives (as defined in the Agency Strategic Plan)

Strategic Goals (External) Strategic Goals (Internal)

1. To increase household income 1. To strengthen local legislation
2. To reduce illiteracy 2. To improve revenue generation
3. To increase access to potable water 3. To enhance skills and competencies
4. To improve infrastructure 4. To establish strategic alignment
5. To conserve biodiversity and culture 5. To deliver quality basic services

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 CITIZEN’S CHARTER

Our Customer/clients:
We serve two major Customers
1. General Public
2. Local Employment

LGU- SINDANGAN Offices:

The Local Government Unit of Sindangan, ZN is located at the northwest corridor of

Zamboanga del Norte. It houses the following offices:
-Name of Offices- Page No.
- Office of the Municipal Mayor…………………………………………….. 4
- Office of the Municipal Vice Mayor……………………………………… 4
- Office of the Sangguniang Bayan Secretary…………………………. 5
- Office of the Human Resource & Development……………………… 5
- Office of the Municipal Budget Officer………………………………… 6
- Office of the Municipal Accountant……………………………………. 7
- Office of the Municipal Planning & Development Coordinator……… 8
- Office of the Municipal Treasurer……………………………………… 9
- Office of the Municipal Assessor………………………………………. 9-11
- Office of the Municipal Civil Registrar…………………………………. 12-18
- Office of the Municipal Engineer………………………………………. 18-19
- Office of the Municipal Health Officer…………………………………. 19-21
- Office of the Municipal Social Welfare & Development Officer……… 22
- Office of the Municipal Agriculture………………………………..…… 23
- Office of the Municipal General Services Officer…………………….. 23-24
- Office of the Municipal Disaster Risk Reduction & Management…… 24
- Office of the Municipal Culture Affairs,Sports,&Tourism Development..25
- Office of the Municipal Economic Enterprise & Development………… 25
- Office of the Municipal Environment & Natural Resources………..... 25-26
- Office of the Municipal Administrator…………………………………… 26
- Office of the Municipal Legal Officer…………………………………… 26
- Feedback And Complaints Mechanism ……………………………. 27- 35

SERVICES BY OFFICE:

SERVICE PLEDGE

We, the Municipal Officials and Employees of the Local Government Unit of
Sindangan, are committed to provide the highest possible quality services and
pledge to deliver the following:

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 OFFICE OF THE MUNICIPAL MAYOR

Receiving / evaluation /review of submitted documents for signature and others:

*Processing Time
-3minutes
*Issuance of Certificate of Appearance
*Processing Time
-3minutes
*Contact Person:
1. Charme M. Dominise- Admin Officer IV & Staff
2. Maybelyn M. Cordova- DEMO I

Admin., Permits & Licenses Section:

* Mayor‘s Clearance, Permits Business Licenses, & other Certifications:

* Documentary Requirements:
- Barangay Clearance – for business permit only
- Police clearance (W/ID Picture & Doc Stamp)- For business Permit only
- Community Tax Certificate
-Official Receipt from the [Link]. Office
*Fee
- Php __________for Mayor‘s clearance
- Payments of permits and business licenses depends on the kind of
business/ permits they applied for.
*Processing time
- 3 to 5 minutes
* Contact Persons:
1. Mr. Jerry Lomonggo & Ms. Janet Enero

OFFICE OF THE MUNICIPAL VICE MAYOR

* Receiving / evaluation /review of submitted documents for signature and others:

*Processing Time
-3minutes
*Issuance of Certificate of Appearance
*Processing Time
-3minutes
*Contact Person: Delio Macapala & Staff

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OFFICE OF THE SANGGUNIANG BAYAN

* Receiving / evaluation/review/recording of submitted resolution and ordinance;

*Request copy of approved ordinance and resolution;
* Issuance of Certificate of Appearance;
* Walk- in referrals of Barangay resolutions and ordinances.
-5minutes
*Preparation Calendar of Business
*Processing Time
-10 minutes
*Final production of Minutes / Acted Resolutions /Acted ordinances
*Processing Time
-4 hours
*Contact Persons: Mr. El Jiminez- SB Sec. & Staff

OFFICE OF THE HUMAN RESOURCE & MANAGEMENT

*Municipal Officials & Employees may request the HRMO for copies of the service
records, certificate of the Employment, other certification & application for leave of
absence:
* Requirement:
*Fee:
* Contact Persons:
1. Mrs. Charme M. Dominise –OIC HRMO
2. Rusel Baclaan – Admin Aide VI
3. Grace Gañulon- Bookbinder III
4. Jovie Dadan- Bookbinder III

Municipal Government Job Applications:

* Application for work at the Municipal Government is open to anyone provided that
a prospective employee meets the qualifications required for the job opening.
*Job opening are posted at the municipal Hall Bulletin Boards. Application should be
submitted to the HRMO.
* A Personnel Selection Board (PSB) screen applicants. The (PSB) Member are:
-Municipal Mayor (chairman)
-Municipal Vice Mayor (chairman)(when vacancy is in his office)
-SB Member Chairman of the Community on Labor
-SB Member Chairman of the Community on Appreciations
-Department Head of the department which has vacancy
-Mun. Human Resources Mgt. Officer (ex-officio, secretariat)

*Requirements
-Application Letter
-Latest passport size picture
-Photocopy of Transcript of records
-Other supporting documents, if any

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* Where to File Application:
-Submit the accomplished application letter together with the requirements to the
office of Municipal Mayor.
* Contact Person - Mrs. Charme M. Dominise- Admin. Officer IV/OIC & Staff

*PESO/DOLE Services:
*Listing of Summer Jobs/SPES-DOLE:
*Schedule- Every First Week of March/April
*Requirements
- School Certification
- School Cards/Class Cards
*Qualification:
-Must be high school graduate or college level, Age 15-30yrs old

* Contact Person - Mrs. Charme M. Dominise – PESO Manager-Des. & Staff

* Inquiries on Job abroad, domestic and other DOLE Programs, Projects & Services

* Contact Person - Mrs. Charme M. Dominise – PESO Manager-Des. & Staff

OFFICE OF THE MUNICIPAL BUDGET

*Technical Assistance in preparation of Barangay budgets

*Time:
-10minutes
* Contact Person
- Bobby Mamugay- MBO & Staff

*Walk in client referrals

*Time
-5minutes
* Contact Person
- Bobby Mamugay- MBO & Staff

*Recording of documents (Travel/Purchase of Office Supplies ,etc.)

*Processing Time:
-1minute
* Contact Person- Bobby Mamugay- MBO & Staff

*Recording of Purchase of Request, Payroll and Purchase Order

*Processing Time
-5 minutes
* Contact Person- Bobby Mamugay- MBO & Staff

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 OFFICE OF THE MUNICIPAL ACCOUNTING

*Certification of the availability of budgetary allotment: Certification as to Plantilla of

the Personnel

*Processing Time
-5 minutes
* Contact Person
- Mr. Van Louwin Buot- Mun, Accountant & Staff

*Review and signing of supporting documents related to government transactions

*Processing Time
-5 to 15 minutes
* Contact Person- Mr. Van Louwin Buot- Mun, Accountant & Staff

*Segregation of Vouchers:
*Time Target
-5 to 10 minutes
Contact Persons
- Mr. Van Louwin Buot- Mun, Accountant & Staff

*Posting and make journals of all vouchers submitted from the Municipal Treasury
Office

*Processing Time
-5 to 10 days
*Contact Person
- Mr. Van Louwin Buot- Mun, Accountant & Staff

*Submission of the following:

- Monthly Trial Balance (3funds);

-Processing Time:10 to 15 days
-remittance (HDFM, GSIS, Loans/ Premium, Bank Loan & others);
Processing Time: 3 to 5days
- Year- end Trial Balance (3funds)
Processing Time: 30 days
-Trial balance for 22 Barangay;
Processing Time: 30 days

* Contact Persons
- Mr. Van Louwin Buot- Mun, Accountant & Staff

*Consultation /Referrals:

*Time Target:
-5 to 30 minutes
*Contact Persons
- Mr. Van Louwin Buot- Mun, Accountant & Staff

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 OFFICE OF THE PLANNING AND DEVELOPMENT

*Request for Zoning Certification:

*Requirements
-Survey Plan
-Project Plan
-Sketch Plan
-Land Title or Valid Certificate of Ownership
*Fee
-Php.
*Contact Persons
- Ms. Maybelle I. Cabañog –MPDC & Staff
*Processing Time
20 minutes
*Request for sample forms of Barangay Dev‘t Plan, Annual Environment Plan and
Work Program of the 20% Dev‘t Fund:
*Processing Time
-5 minutes
* Contact Persons
- Ms. Maybelle I. Cabañog –MPDC & Staff

*Assistance in the Preparation of BDP,AIP and work Program of the 20% Dev‘t fund,
of Works and Detailed Engineering:
*Fee
-Php
*Processing Time
-5 days
* Contact Person
- Ms. Maybelle I. Cabañog –MPDC & Staff

*Review Signature of BDP,AIP & 20% Dev‘t Fund Program:

*Processing Time
-1 hour
Request for Maps
*Fee
-Php.
*Processing Time
-30 minutes
* Contact Person
- Ms. Maybelle I. Cabañog –MPDC & Staff

Socio- Economic Profile / Fast Facts Of Barangay / Municipality:

*Fee
-Php.27.50
*Processing Time
-5minutes
*Contact Person- Ms. Maybelle I. Cabañog –MPDC & Staff

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 OFFICE OF THE MUNICIPAL TREASURER

*Issuance of Community Tax Certificate:

*Requirements:
-Barangay Clearance
-Sworn Statement of Income
-Present Previous Community Tax
*Processing Time:
-5minutes
*Fees
The computation of payment base on their annual income
*Contact Persons
- Ms. Emma Orillosa, Ms. Grace Alip & Staff

*Real Property T ax:

*Requirements:
Step1.a) Municipal Assessor‘s Office
(Find Real Property assessment Role)
Step II. Treasury Office
-Find the Individual Tax Card if he/she is updated or delinquent
computation and issuance of receipts.
-Post Tax receipt to real property account register.
*Processing Time
-15 minutes
*Fees
-The payment will be computed base on the real property assessment rule.
*Contact Persons
- Ms. Emma Orillosa, Ms. Grace Alip & Staff

*Other Income ,Business T ax Fees and Charges and Economic Enterprise:

*Requirements:
-LRCOI-For business Tax License (computation)
-Municipal Treasurer-Approval of the computation of Business Tax &Licenses
-Collector –Issuance of Official Receipts
*Processing Time
-15 minutes

*Fees
-The Payment will be computed according to Business Tax Licenses
Computation.
*Contact Persons
- Ms. Emma Orillosa, Ms. Grace Alip & Staff

OFFICE OF THE MUNICIPAL ASSESSOR

*1.1 Tax Mapping Operations :

-Tax mapping (Field)-depend upon the transactions to be done on the field and
Location of the property
*Requirements for Issuance of Tax Declaration:
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 -For United Property
a. Copy of Deed of Conveyance duly registered with the Registry of Deeds ;
b. Copy of the realty tax clearance or official receipt from the local Treasurer;
c. Copy of transfer tax receipt;
d. Certificate of payment of the appropriate BIR taxes;
e. A sketch plan of the property preferably prepared by a geodetic Engineer;
and
-For Titled Property
a. A duplicate copy or a certified copy of the Deed of Conveyance duly
registered
with the registry of Deeds;
b. A certified copy of the Transfer Certificate of Title;
c. Copy of the official receipt issued by local treasurer;
d. Copy of the official receipt for Transfer Tax payment;
e. Certificate of Payment of appropriate BIR taxes and;
f. A sworn statement of the market value of the property

*Requirements for Building Machinery and Other Structure:

a. A certified true copy of the Deed of Conveyance;
b. A certificate of real tax payment or official receipt issued by the local
treasurer as well as the copy of the official receipt for transfer tax payment ;and
c .Certificate of payment appropriate BIR taxes.

*Requirements for Appraisal of Land Declared for the First Time:

-For Untitled Property:
a. A survey plan prepared by a duly licensed Geodetic Engineer duly
approved by the Land Management Bureau of the Department of Environment and
Natural Resources (DENR);
b. Certification from the Community Environment and Natural Resources
Offices (CENRO) stating among other things that the land is within the alienable and
disposable area:
c. Affidavit of ownership and/or Sworn Statement declaring the Market value
of Real Property filed by the owner/ administrator, Affidavit that the applicant is
in long continuous and notorious possession of the property;
d. Certification from the Barangay Captain that the declerant is the present is
the present possessor and occupant of the land and the certification of the adjoining
owners duly sworn to by the Barangay Captain and/ or Municipal Mayor
e. Ocular inspection/ investigation report by the assessor or his authorized
Representative;
f. In case of newly discovered land wherein the possessor/occupant whose
rights cannot be established, the forgiving requirements under (a) to (c) hereof, shall
likewise apply:
g. In case of lands of the public domain occupied and possessed by the
National Cultural Communities, national Commission for Indigenous People (NCIP)
or other government agency shall be submitted; and
h. An untitled property being claimed by two or more persons whether natural
o juridical shall be issued two or more assessment or real property.
-For Titled Property:
a. A certified true copy of free patent, homestead or miscellaneous sales
application must be submitted;

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 b. Certified true copy of the title issued by the Registry of Deeds,
certifying among others, that the original copy of which is intact and
existing in the said registry; and
c. Approved survey plan.
Fees: (other documentary issuance with corresponding fees & charges per municipal
tax ordinance #03007-S2007)
1. Issuance of Tax Declaration Php
2. Certified true copy of tax Declaration Php
3. Verification/research fee per transaction Php
4. Certification (landholding, etc.) Php
5. Secretary‗s Fee Php

Processing Time:
-one (1) day maximum
*1.2 ocular Inspection (Field)- Defend upon the location of the property
*Processing Time:
-One (1) day maximum
*1.3 Maintenance of Tax Maps (office)

*Processing Time:
-5 minutes per map
*Preparation of FAAS- application and/or computation of appropriate base market
values
and adjustment factors to establish adjusted market values of RPU‘s.

*Processing Time:
-10 mins./RPU
*Review and approval of FAAS- for the completeness or assessment and appraisal
of
RPU‘s .
* Cross checking of FAAS- against corresponding entry in TMCR and tax maps
*Processing Time:
-5minutes/RPU
*JAT Preparations – entered assessment data from FAAS.
*Pre Preparation-Updated records of assessment data from FAAS.
*AR-Preparation- prepares assessment roll for treasury and office file
*JCAPreparation-update data of cancelled assessment and journal of cancelled
assessment
*ORF Preparation- records data at ownership records form
*NARP Preparation-Prepares and sends the notice of assessment to taxpayers.
*Processing Time:
-3mins/RPU
*NATB Preparation- prepares notice of assessment and Tax bill part A base on PRF,
after approval of the B, approval and sending the same to taxpayers as reminder
for
tax collector.
*Processing Time:
-5mins/RPU
*Contact Persons
- Mrs. Lilia Luching – Mun. Assessor & Staff

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 OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

Certified True Copies of Registry Records:

*Civil Registry documents such as birth, marriage and death certificates may be
availed of by securing a certified transcript or photocopy from the civil registrar‘
Office.
*Fee
-Birth Certificate - Php
-Marriage Certificate - Php
-Death certificate -Php
-Documentary -Php
-Verification -Php

* How to avail the service:

- Request:
-Fill up a service request slip and submit it to the employee- in-charge
(EIC)
-Processing Time
- 2 minutes

-Verification:
-Present the Official Receipt of the verification fee
-LCR staff verifies availability of the civil registry documents in their
Computer database.
-Processing Time
2 to 5 minutes
- Order of Payment
If a record is available, EIC issues an order of payment.
-Processing Time
-1 minute
-Payment of Fees
- Present the Order of Payment to the office In-House collector and pay
the required fees. You will be issued on OR.
-Possessing Time
-5 minutes
-Record of Request
-Go back to LCR office then present your request slip and Or, EIC will
Record your request and OR number in logbook then let you sign
herein.
-Processing Time
- 1 to 2 minutes
-The OR & request slip are then forwarded to the record section for
Processing.
-Preparation of requested Civil Registry Documents

-The certified copy of the requested civil registry document is prepared

-Processing Time
-5 to 10 minutes
-Issuance of Certified Copy
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 -Claim the requested documents at the releasing window.
* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

Registration of birth and Marriage Certificates:

*Republic [Link].3753 mandates the establishment of a civil register in the
Philippines
Where acts, events, legal instruments and court decrees concerning the civil status
of
Persons shall be recorded.
*The birth of a child, being a vital event for a person, must be registered
within 30days from the time of birth at the office of the Civil Registrar
of the city/municipality where the birth occurred.
*For ordinary marriages, the time for submission of the certificate of marriage is 15
days
Following the solemnization of marriages exempt from the license requirement,
the
Prescribed period is 30 days.

*Requirements:
-For birth Certificate:
-Marriage Contact of the Parents
-community tax Certificate
*Fees
-Miscellaneous -Php
-Affidavit (for not married parents) -Php
*How to avail the service
-Present documents for registration within 30 seconds, Employee-in-charge
(EIC)
Examines the document, checking whether it is being submitted on time and entries
of the information sheet are properly filled up within 1 minute. EIC registers the
document and two copies of the office and the National Statistics Office in Manila for
2 minutes only, and the Civil Registrar signs the registered document; and release
the same to the client within 1minute.
* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

Marriage Licenses:
*Before getting married, each of the contracting parties must file separate sworn
applications for marriage License with the proper local civil registrar of the place
where either or both of the contracting parties reside.
*Marriage licenses are valid in any part of the Philippines for a period of 120 days
from the date of issue. They are being deemed automatically cancelled it the
contracting parties have not yet get married within this period.
*Requirements:
-Certified True/ Photocopy of birth certificate of the applicants
-Pre-Marriage Counseling and Family Planning Certificate
-Parental consent if an applicant is 18 years old but below 21
-Parental advice if the applicant is 21 years old but below 25
-Community Tax Certificate
-Parents
-At least one of the contracting parties must be a resident of the same place
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 where the local Civil Registry Office allocated.

*Fees
-Application (both resides at (Sindangan,ZN) Php
- Application (both not resides at (Sindangan,ZN) Php
- Application (one is foreigner)
-Marriage Counseling
-Miscellaneous
-If Solemnize by the Municipal Mayor (Solemnize Fee)
-License Fee
-License
-Miscellaneous
*How to avail the service
-Present the require supporting documents for 5 minute. Employee –in-charge
(EIC)
Examines submitted document for 2 minutes and EIC types the required information
of the application form 2 minutes review the typed information on the application
form for 2 minutes Municipal Treasures‘ Office in 5 minutes. Bring the application
form to the Municipal Civil Registrar (MCR). MCR interview the applicants and
parents (if consent/advice is required). Afterwards, he administers the oath of the
applicants within 5 minutes only an applicant is instructed to come back after 10-
days‘ publication period for the issuance of the marriage license. EIC release the
duly- signed marriage license in 2 minutes

* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

Registration of Death Certificates

*The spouse or nearest relative who has acknowledge of the death of a person –
who died without medical assistance – must report the same to within 48 hours.
*The municipal Health Office examines the cause of death ,sign the death
certificate, and directs the registration of the death certificate with the office of the
civil registrar within the Reglamatory period of 30 days.
*Requirements
-Death Certificate
-Barangay Certificate (for death occurring outside hospitals or clinics or with
Physician)

*Fees
-Burial permit Php
-Miscellaneous Php
* How to avail the service
-For the death occurring outside hospitals clinics etc. Approach the employee-
charge. Present the Barangay certification from the barangays where the deceased
died. The employee-in-charge prepares the death occurring in hospitals, clinics, etc.
Present the death certificate, certified the by the attending physician, from the
hospital. Present it to the employee-in-charge with the same time of preparation.
Employee-in-Charge examines the documents presented and checks if it is properly
filled-up in document in 1 to 2 minutes only. Registrant is course to the Municipal
Health Officer who will review/examine then sign the document. He will certify as to
the cause of death within 5 minutes. Pay the corresponding fees at the office In-
House Collector, and if the client is an indigent, he is advice to get a free burial
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certificate from the Mayor‘s Office for 5 minutes. Registrant returns to the employee-
in-charge who will assign the registry number to the document in 1 minute and the
Civil Registrar signs the duly registered death certificate.

* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

Registration of Legal Instruments:

*As general rule, all legal instruments concerning registry documents must be
registered in the civil registry of the place where they were executed. The following,
however, may be registered in the following places.
-Affidavit of reappearance- where the parties to the subsequent marriage are
residing;
-Marriage Settlement-adhere the marriage was recorded
- Admission of paternity and acknowledgement or Ratification of artificial
Insemination – where the birth of the child was recorded.
*Not falling under the aforementioned exceptions are the following registrable
instruments:
-Acknowledgement
-Acquisition of Citizenship
-Certificate of legal capacity to cont5act marriage
-Option to elect Philippine citizenship; and
-Waiver of rights interest of absolute community.
*All legal instrument executed abroad shall be registered in the registry office of
Manila
*How to avail the Service:
-Present the required documents to the employee-in-charge (EIC) for I
minute and the EIC examines the presented documents as to authenticity for 5 to
10 minutes. Pay the required fees at the Municipal Treasurer‘s Offices in 5
minutes show your Official Receipt to the EIC who records the request in a log
book in 1 minute. Employee –in-charge enters the legal instrument in the Registry
Book ,and annotated civil registry record with in 1o to 15 minutes and the employee
–in-charge release the documents to the client or 1 minute.
* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

*Delayed Registration Of Civil Registry

*Delayed registration of birth, marriage, death and court decrees—like ordinary
registration made at time of the event must be filed at the Civil Registrar of the place
where the eve occurred ,following the lapse of the reglamentary period to register.
*Requirements
-NSO negative result
-Affidavit of Delayed Registration
-Affidavit of 2 disinterested persons
-Baptismal certificate (for Registration of birth)
-School records (for registration of birth)
-Certified true copy of marriage or death certificate (for registration of
marriage or death)
*Fees
-Verification Php
-Affidavit Php
-Miscellaneous Php
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* How to avail in the service:
-Present document for delayed registration for five minutes, the document
may be; certificate of live birth (COLB), marriage contract, death certificate and
others. Employee-in-charge (EIC) verifies from the achieves whether the record is
already available for 3t0 5 minutes Pay the required fess at the Municipal
Treasurer‘s office in 5 minute. See the Municipal Civil Registrar reviews and signs
the documents within 5 to 10 minutes and employee-in- charge records the
document in a record book for 2 minute and come back after 10-day reglamentary
Publication period. Releases the duly sign registered document for 2 minute after 10
days.
* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

*Requesting Endorsement of Registry Records to the Civil Registrar-General:

*As a rule, all civil registry documents to the office of the Civil Registrar-General
(OCRG) through their respective National Statistics Office (NSO) provincial offices.
*There are instances when the NSO National Office cannot issue pertinent
documents to interested parties because records are not available in its archives; or
the requested documents are still being processed by the provincial office.
*To facilitate the issuance of requested documents, the concerned Provincial
Statistics Officer (PSO) or Civil Registrar is required to submit or endorse the needed
documents to the NSO.
*Requirements
-NSO Negative Result Certification
*Fees
-Verification Php
-Certification Php
*Processing Time
-Submit the record for Verification – 1 minute
-If the record is not available in the database, advice to apply for late registration
and if the record is available, you will coursed to proceed to the employee-in
charge on endorsement -1110to 20minute
-Payment of fees -5minutes
-Preparation of Endorsement -10 to 15 minutes
-Review and Approval – 3 to 5 minutes
-Release of document -5 minutes
* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

*Applying for legitimation of natural child:

*Legitimation is a remedy by means of which illegitimate children who where in fact,
not born in wedlock as their parents were already validly married when they were
born, can acquire legitimate status.
*Only children conceived and born outside of wedlock of parents who—at the time of
conception—were not disqualified by any legal impediment to marry, may be
legitimated (Artr.177 Civil Code of the Philippines)
*Legitimation of children by subsequent marriage of parents must be recorded in the
civil registry office of the place where the birth was registered.
*Requirements:
-Marriage Contract of Parents
-Certificate of Non Marriage(CENOMAR) of Parents
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 -Birth Certificate of the child
-Joint affidavit of Legitimation of the parents
-Affidavit of Acknowledgement of Paternity
*Fees:
-Legitimation Php
-Affidavit Php
-Form IA Php
*How to avail the service:
Note: Please follow the steps for Registration of Legal Instrument found in the
previous page.
* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

*Filling Petitions for Change of First Name (CFN) or Correction of Clerical Error/s
(CCE):
*Republic Act No.9048 authorizes the city/municipal civil registrar of the consul
general to correct a clerical or typographical error in a civil registry entry; and/or
change the first name or nickname of a person in the civil register without need of
judicial order.
*An administrative remedy in nature, it is a departure from the usual judicial process
in correcting clerical errors or changing an entry in civil registry documents. It is
aimed at according petitioners an expeditious and cheaper way of correcting found in
their civil registry records.
*Fees:
-Filing for CFN Php
-Migrant Petition Php
-Filing for CCE Php
-Migrant Petition Php
Processing Time:
-Presentation of Problem-10 minutes
-Discussion of Remedies-10 minutes
-List of Requirements-10 minutes
-Submission of Requirements-10 to 15 minutes
-Payment of Fees -5 minutes
-Preparation of Petition 15 to 20 minutes
-Review & administration of Oath – 10 to minutes
-Publication &posting,2 weeks for CFN and 10 days for CCE
-Transmittal of Approved Petition to NSO -10-15 minutes

* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

*Registration for Founding/Abandoned Children:

*A founding is deserted or abandoned infant or child –with parents, guardian, or
relatives being unknown found by another person (fender); or a child committed to
an orphanage or charitable or similar institution with unknown facts of birth and
percentage.

*Reglamatory Period and Place of Registration

-The finder/charitable institution must register the foundling with the Office of
the Civil Registrar within 30 days from the date of finding/commitment of the child.
-If registration is made beyond the Reglamatory period, the
17
concerned party-registrant will be required to state is a sworn
statement the circumstance that caused the late reporting to civil registrar.

*Agencies to Report after Finding an Abandoned Child

-Immediately after finding a founding the finder must report the case to the
barangay captain of the place where the founding found, or to the Philippines
National Police, whichever is nearer or convenient to the finder.
-The finder must. then commit the child to the care of the Department of
Social Welfare And Development (DSWD), or to a duly licensed orphanage
charitable or similar institution. Upon commitment, the finder must give to the DSWD
or charitable institution his/her copy of the Certificate of Founding, if the founding
was previously registered with the office of the Civil Registrar.
In case the finder wants and is rewarded custody of the foundling by the
proper authority, he/she shall give a name for the child and must report the same to
the civil registrar of the city/municipality where the child was found. Otherwise, the
giving of the child‘s name and its registration as foundling shall be responsibility of
the DSWD, or the orphanage or charitable or similar institution where the child was
committed.

*Requirements:
-Certificate issued by the concerned Barangay captain or Police blotter /report
-Affidavit of the finder

*Processing Time
-Presentation of Documents -5 minutes
- Examination of Documents -10 minutes
-Evaluation and Approval -3 to -5 minutes
-Release of the certificate -2 minutes

* Contact Persons
- Mrs. Marilou Benzulan – MCR & Staff

OFFICE OF THE MUNICIPAL ENGINEERING

*Request of Building Permit

*Requirements:
-Land Use /Zoning Line and Grade
-Site Development Plan
- Architectural Plan and Specification
- Sanitary/Plumbing Plans and Specification
- Mechanical Plans and Specification
*Processing Time:
-30minutes
*Fees
- The payment will be computed case to basis ( Pay to the [Link]‘s)
*Contact Persons
- Engr, Bonnie Molina– Mun. Engr & Staff

*Assistance in the preparation of Programs of Works with detailed engineering

18
 documents
*Processing Time:
-30 to 45 minutes
*Fees
- (Secretary‘s Fee) ([Link]. Office)
*Contact Persons
- Engr. Bonnie Molina – Mun. Engr & Staff

* Assistance in Equipment Request Rental Order (ERRO)

- Preparation of Lease Contract of Equipment Documents
*Processing Time:
-20 minutes
*Fess:
Base on the computation ( [Link]. Office for Payment)
*Contact Persons
- Engr, Bonnie Molina – Mun. Engr & Staff

OFFICE OF THE MUNICIPAL HEALTH

*Consultation and Treatment (including emergencies)

*time Limit:
-15minutes/client
*Contact Persons
- Dr. Rex Samson– MHO & Staff

*Maternal and Child health services:

a. Pre-natal Care
*Time Limit:
-5minutes
b. Deliveries (obstetrical; services)
*Age 0-12months
*Time Limit:
-5 to 10 mins/child
*Fess:
-none
*Contact Persons
- Dr. Rex Samson – MHO & Staff

*Nutrition : ‖Garantisadong Pambata‖ .

a. Weighing/ Deworming
*Age: 0-71 months children
*Time Limit:
-5 to 10 mins.

b. Giving of Vitamin A
*Time Limit:
-1 minute
*Contact Persons- Dr. Rex Samson – MHO & Staff

19
*Family planning:

A. Condom and Pill dispensing

*Requirements:
-BP reading and weight
*Time Target:
-3 to 5 minutes
B. DPMA injection:
*Time Limit:
-10minutes
C. Natural Family Planning
*Time Limit:
-5to 15 minutes
*Contact Persons- Dr. Rex Samson – MHO & Staff

*Dental Services:

a. Tooth extraction
*Time Target
-[Link] 1hour
*Fees:
-Php _________at Treasurer‘s Office (case to case bases)

b. Tooth Brushing and Fluoride rinsing services to school children:

* Requirements :( per child)
-Fluoride
-Toothbrush
-Toothpaste
*Time Target:
-3to5minutes

c. Dental and consultation:

for pregnant mothers, adult and children, orally fit child (preschooler)
*Time Target
-5minutes
*Contact Person- Dr. Rex Samson – MHO & Staff

*Laboratory Services:

a. urine analysis
*Requirements:
-Early morning urine
*Processing Time
-15 minutes

b. CBC:
*Processing Time
-30 minutes
*Fees
-Php at Treasurer‘s Office (case to case basis)

20
c. FBS:
*Requirements
-Nothing per orem-post midnight
*Processing Time
-5 minutes
*Fees:
-Php at Treasurer‘s Office (case to case basis)

d. Blood Typing:
*Processing Time:
-2 minutes
*Fess:
-Php at Treasurer‘s Office ( Case to case basis)

e. Sputum exam:
*Processing Time
-30 minutes
*Fees
Php at Treasurer‘s Office (Case to case basis)

f. Kato-Kats stool exam for CAPALLIRIA:

*Time Limit:
-30 minutes

g. Stool Exam:
* Time Target
- 15 minutes

*Fees
- Php at Treasure‗s Office (case to case basis)
*Contact Person- Dr. Rex Samson – MHO & Staff

*Health Education:

*Pre Marriage Counseling Mother‘s Class and Infant & Young Feeding & Pabasa sa
Nutrition:

*Time Target
-3to 5 days

**Contact Person- Dr. Rex Samson – MHO & Staff

21
OFFICE OF THE MUNICIPAL SOCIAL WELFARE AND
DEVELOPMENT

*Program and Services:

1. Child and Youth Welfare
2. Family & Community Welfare Program
3. Women‘s Welfare Program
4. Program for Person‘s with Disabilities and Senior Citizens
5. Emergency Assistance Program:
a. For Fire Victims:
* Requirements
- Certification from The Barangay Captain
-Affidavit from the PNP
-Cedula
-Personal Appearance of the victim or direct/ immediate relative
*Processing Time:
- 30 minutes
b. For Medical Assistance:
*Requirements:
-Medical Certificate
- Cedula
*Processing Time:
-30 minutes
c. For Burial Assistance:
*Requirements
- Death Certificate
- Cedula of the client
*Processing Time:
-30 minutes/ 1hour
d. For SEA-k
*Requirements
-Project Proposal
-Cedula
-Brgy. Clearance\
-Police Clearance
* Processing Time
-30minutes/1 hour
6. Self-Employment Assistance – Kaunlaran
7. Other Services (Community Organization)
A. Social Preparation
*- A Advocacy & Courtesy to call to Brgy. Captains Officials &
Organizations
*- Attendance to barangay assemblies and meetings
*- Identifications of Beneficiaries
*- Organization/reorganization
*- Conduct of Trainings/seminars
B. Program Implementation
C. Supervision, Monitoring and Evaluation
D. Networking with the other Gov‘t Agencies & NGO‘S
*Contact Persons: Mrs. Rosalie Casinillo, MSWDO & Staff

22
 -
OFFICE OF THE MUNICIPAL AGRICULTURE

*Technical Assistance under 4 Banner Program (52 Brgys)

1. Corn
2. Rice
3. Livestock
4. HVCC
*Technical Assistance to other Programs and Projects (52 Brgys)
*Contact Persons
- Mr. Samuel Hongoy-OIC- MA & Staff

* Preparation of Barangay Reports, Accomplishment & Monthly Itinerary of Travel

* Processing Time
-30 minutes
*Preparation of Consolidated Reports, Vouchers, Payroll Forms Communications &
Issuance of Supplies: .
* Processing Time:
-20 to 3o minutes
*Contact Persons
- Mr. Jonathan Comamao, MA & Staff

OFFICE OF THE MUNICIPAL GENERAL SERVICES

*Deliver requested vehicles and heavy equipments

*Response Period:
-1 day after request
* Contact Person
- Mrs. Wilma Dagondong-MGSO & Staff

*Maintenance of air condition units of various offices/department

*time:
-1 day
* Contact Person
- Mrs. Wilma Dagondong-MGSO & Staff

*Facilitate procurement of supplies/materials/equipment of various

offices/department as needed arise
*Processing Time
-2days
* Contact Person
- Mrs. Wilma Dagondong, MGSO & Staff

*Re quest quary/delivery of Sand and Gravel:

*Requirements:
-Official Receipt from the [Link]‘s Office
*Fees
23
*Processing Time
-5minutes

Contact Persons
- Mrs. Wilma Dagondong, MGSO & Staff

*Issue Trip Tickets:

*Processing Time
-2 minutes

Contact Person
- Mrs. Wilma Dagondong, MGSO & Staff

*Insure/Register Gov‘t. Vehicles, Building; and In charge of releasing electrical

supplies upon approval of the supervisor.
*Processing Time
-5 days before the due date

*Prepare inventory reports of official furniture and equipments

*Processing Time
-1week

* Contact Person
- Mrs. Wilma Dagondong, MGSO & Staff

OFFICE OF THE MUNICIPAL DISASTER RISK

REDUCTION & MANAGEMENT

*Entertain clients , receiving / evaluation /review of submitted documents for

signature and others:
*Processing Time
-3minutes

*Assistance to clients in times of Disaster (24/7)

*Processing Time:
-15-20 minutes
*Fees

*Contact Persons
- Mr. Fletcher Fuertes – LDRRMO III/OIC MDRRMO & Staff

24
OFFICE OF THE MUNICIPAL CULTURAL CULTURE
AFFAIRS SPORTS, & TOURISM DEVELOPMENT

*Entertain clients , receiving / evaluation /review of submitted documents for

signature and others:
*Processing Time
-3minutes

*Assistance to clients in Tourism activities

*Processing Time:
-15-20 minutes
*Fees

*Contact Persons
- Mr. Wenceslao Bulfa – Municipal Tourism Officer & Staff

OFFICE OF THE MUNICIPAL ECONOMIC ENTERPRISE &

DEVELOPMENT

*Entertain clients , receiving / evaluation /review of submitted documents for

signature and others:
*Processing Time
-3minutes

*Assistance to clients about Economic Enterprises, etc.

*Processing Time:
-15-20 minutes
*Fees

*Contact Persons
- Mrr. Samuel Hongoy-MEEDO & Staff

OFFICE OF THE MUNICIPAL ENVIRONMENT & NATURAL RESOURCES

*Entertain clients , receiving / evaluation /review of submitted documents for

signature and others:

*Processing Time
-3minutes

25
*Assistance to clients about Environment and Natural Resources, etc.

*Processing Time:
-15-20 minutes
*Fees
*Contact Persons
- Ms. Gloriben Dela Cruz, Senior Environmental Mgt. Specialist-MENRO &
Staff

OFFICE OF THE MUNICIPAL ADMINISTRATOR

*Entertain clients , receiving / evaluation /review of submitted documents for

signature and others:

*Processing Time
-3minutes

*Assistance to clients about the programs and services of the locality:

*Processing Time:
-15-20 minutes
*Fees

*Contact Persons
- Mun. Administrator & Staff

OFFICE OF THE MUNICIPAL LEGAL OFFICER

*Entertain clients, receiving / evaluation /review of submitted documents for

signature and others:

*Processing Time
-3minutes

*Assistance to clients about legal matters:

*Processing Time:
-15-20 minutes
*Fees

*Contact Persons
- Atty. Lunrey Bagor -Mun. Legal Officer & Staff

26
 FEEDBACK AND COMPLAINTS MECHANISM

AGENCY COMMITTEE ON DECORUM AND

INVESTIGATION

LGU, SINDANGAN, ZN

In line with the Revised Policies on the Settlement of Complaints in the Public
Sector contained in CSC Resolution No. 010113, dated January 10, 2001 and
implemented through CSC Memorandum Circular No. 02, s. 2001, the Local
Government Unit of Sindangan, Zamboanga del Norte hereby adopts the herein
Committee on Decorum and Investigation.

I. BASIC POLICIES

1. A complaints shall be resolved expeditiously at all times at the lowest possible

level in the agency. However, if not settled at the lowest level possible,
complainant shall present his or her complain step by step following the
hierarchy of position.

2. The LGU shall establish a Committee on Decorum and Investigation that is

the best way to address complaints between or among government officials
and employees.

3. The complainant/s shall be assured freedom from coercion, discrimination,

reprisal and biased action on the complaints.

4. Complaint proceedings shall not be bound by legal rules and technicalities.

Even verbal complaint must be acted upon expeditiously. The services of
legal counsel shall not be allowed.

5. The complainant shall present complains verbally or in writing in the first

instance to his or her immediate supervisor. The latter shall, within three (3)
working days from the date of presentation, inform verbally the aggrieved
party of the corresponding action.

If the party being complained of is the immediate supervisor, the grievance

shall be presented to the next higher supervisor.

6. Grievance refers to work related issues giving rise to employee

dissatisfaction. The following cases shall be acted upon through the grievance
machinery.

a. Non-implementation of policies, practices and procedures on economic

and financial issues and other terms and conditions of employment fixed
by law including salaries, incentives, working hours, leave benefits, and
other related terms and conditions;

27
 b. Non-implementation of policies, practices and procedures which affect
employees from recruitment to promotion, detail, transfer, retirement,
termination, lay-off, and other related issues that affect them;

c. Physical working conditions;

d. Interpersonal relationships and linkages;

e. All other matters giving rise to employee dissatisfaction and

discontentment outside of those cases enumerated in Item No.6.

f. The following cases shall not be acted upon through the grievance
machinery:

a. Disciplinary cases which shall be resolved pursuant to the Uniform

Rules on administrative Cases;

b. Sexual Harassment cases as provided for in RA 7877; and

c. Union-related issues and concerns.

8. Only permanent officials and employees, whenever applicable, shall be

appointed or elected as members of the Committee on Decorum and
Investigation.

In the appointment or election of the committee members, their integrity,

probity, sincerity and credibility shall be considered.

9. The Committee on Decorum and Investigation of the Local Government Unit

of Sindangan shall be composed of the following:

a. The Local Chief Executive or his or her duly designated representative

shall be appointed as member of the grievance committee.

b. Two (2) Department Heads/Division Chiefs chosen from among

themselves.

c. Two (2) members from the rank-and-file who shall serve for a term of two
(2) years and chosen through a general assembly or any other mode of
selection to be conducted for the purpose; one from the first level and
another from the second level. In offices where there are accredited or
recognized employee unions, the rank-and-file representatives shall be
those named by the employee union. The first level representative shall
participate in the resolution of the grievance of the first level employees
while the second level representative shall participate in the resolution of
grievance of second level employees; and

a. The Bills Aksyon Partner (BAP) duly designated.

28
10. The agency head shall ensure equal opportunity for men and women to be
represented in the Committee on Decorum and Investigation.
11. The agency Committee on Decorum and Investigation shall develop and
implement pro-active measures that would prevent complaints, such as
employee assembly which shall be conducted at least once every quarter
―talakayan‖, counseling, HRD interventions and other similar activities.

12. The personnel unit, in collaboration with the agency committee on decorum
and investigation, shall conduct a continuing information drive on Committee
on Decorum and Investigation among its officials and employees.

13. The Committee on Decorum and Investigation may conduct an investigation

and hearing within ten (10) working days from receipt of the complaints and
render a decision within five (5) working days after the investigation. Provided,
however, that where the object of the complaint is the committee on decorum
and investigation, the complainant may submit the complaint to top
management.

14. A complaint may be elevated to the Civil Service Commission Regional Office
concerned only upon submission of a Certification on the Final Action on the
Investigation issued by the Committee on Decorum and Investigation. The
CFAI shall contain, among other things, the following information: History and
final action taken by the agency on the complaint.
15. The personnel unit of the agency shall extend secretariat services to the
decorum and investigation committee.

16. The decorum and investigation committee shall establish its own internal
procedures and strategies. Membership in the decorum and investigation
committee shall be considered part of the member‘s regular duties.

17. The CODI shall submit a quarterly report of its accomplishment and status of
unresolved complaints to the Civil service Commission, Regional Office.

18. Supervisors or officials who refused to take action on a complaint brought to

their attention shall be liable for neglect of duty in accordance with existing
Civil Service Law, Rules and Regulations.

19. The Agency Committee on Decorum and Investigation shall be submitted to

the Civil Service Commission Regional Office concerned for approval.
Subsequent amendments shall be subject to CSC approval and shall take
effect immediately.

II. OBJECTIVES

1. General

Create a work atmosphere conducive to good supervisor-employee relations

and improve employee morale.

2. Specific

29
 2.1 Activate and strengthen agency‘s existing Committee on Decorum and
Investigation;

2.2 Settle complaints at the lowest possible level in the organization; and

1.3 Serve as a catalyst for the development of capabilities of personnel on

dispute settlement, especially among supervisors in the agency.

3. Scope

The Committee on Decorum and Investigation applies to all levels of officials

and employees in the agency. It may also apply to non-career employees
whenever applicable.

IV. DEFINITION OF TERMS

Accredited or Recognized Employee Union – An employee union

accredited pursuant to Executive Order No. 180 and its Implementing Rules
and Regulations.

Bilis Aksyon partner – is the counterpart action officer of the Civil Service
commission under the Mamamayan Muna Program in every agency pursuant
to CSC MC No.3, s. 1994.

Grievance – a work related discontentment or dissatisfaction which had been

expressed verbally or in writing and which, in the aggrieved employees
opinions, has been ignored or dropped without due consideration.

Grievance machinery – A system or method of determining and finding the

best way to address the specific cause or causes of a grievance.

V. APPLICATION OF GRIEVANCE MACHINERY

The following instances shall be acted upon through the grievance Machinery.

a. Non-implementation of policies, practices and procedures on economic

and financial issues and other terms and conditions of employment fixed
by law, including salaries, incentives, working hours, leave benefits such
as delay in the processing of overtime pay, unreasonable withholding of
salaries and inaction on application for leave.

b. Non-implementation of policies, practices and procedures which affect

employees from recruitment to promotion, detail, transfer, retirement,
termination, lay-off, and other related issues that affect them such as
failure to observe selection process in appointment, and undue delay in
the processing of retirement papers;

c. Inadequate physical working conditions such as lack of proper ventilation

in the workplace, and insufficient facilities and equipment necessary for
the safety and protection of employees whose nature and place of work
are classified as high risk or hazardous.

30
 d. Poor interpersonal relationships and linkages such as unreasonable
refusal to give official information by one employee to another;

e. Protest on appointments; and

f. All other matters giving rise to employee dissatisfaction and

discontentment outside of those cases enumerated above.

The following cases shall not be acted upon through the grievance machinery:

a. Disciplinary cases which shall be resolved pursuant to the Uniform Rules

on administrative Cases;
b. Sexual Harassment cases provided for in RA 77877; and
b. Union-related issues and concerns.

VI. GRIEVANCE PROCEDURES

The procedures for seeking redress of grievances shall be as follows:

1. Discussion with Immediate Supervisor. At the first instance, a grievance shall

be presented verbally or in writing by the aggrieved party to his or her
immediate supervisor.

The supervisor shall inform the aggrieved party of the corresponding action
within three (3) working days from the date of presentation.

Provided, however, that where the object of the grievance is the immediate
supervisor, the aggrieved party may bring the grievance to the next higher
supervisor.

2. Appeal to the Higher Supervisor. If the aggrieved party is not satisfied with the
verbal decision, he or she may submit the grievance in writing, within five (5)
days to the next higher supervisor who shall render his or her decision within
five (5) working days from receipt of the grievance.

3. Appeal to the Grievance Committee. The decision of the next higher

supervisor may be elevated to the grievance committee within five (5) working
days from receipt of the decision of the next higher supervisor.

The grievance committee may conduct an investigation and hearing within ten
(10) working days from receipt of the grievance and render a decision within
five (5) working days after the investigation. Provided, however, that where
the object of the grievance is the grievance committee, the aggrieved party
may submit the grievance to top management.

4. Appeal to the Top management, If the aggrieved party is not satisfied with the
decision of the grievance committee, he or she may be elevate his or her
grievance within five (5) working days from receipt of the decision through the
committee to top management who shall make the decision within ten (10)
working days after the receipt of the grievance. Provided, however, that where
the object of the grievance is the top management, the aggrieved party may

31
 bring his or her grievance directly to the Civil Service Commission Regional
Office.

5. Appeal to the Civil Service Commission Regional Office. If the aggrieved party
is not satisfied with the decision of top management, he or she may appeal or
elevate his or her grievance to the Civil Service Commission Regional Office
concerned within fifteen (15) days from the receipt of such decision. Together
with the appeal, the aggrieved party shall submit a Certification on the final
Action on the Grievance (CFAG). The Civil Service regional Office shall rule
on the appeal in accordance with existing Civil service law, rules and
regulations.

VII. GRIEVANCE COMMITTEE

The Local Government Unit Grievance Committee shall have the composition
and responsibilities are as follows:

Composition

Only permanent officials and employees, whenever applicable shall be

appointed or elected as members of the grievance committee.

In the appointment or election of the committee members, their integrity,

probity,
sincerity and credibility shall be considered.

The Local Chief Executive shall ensure equal opportunity to men and women
to be represented in the grievance committee.

a. The Local Chief Executive or his her duly designated representative shall
be appointed as member of the grievance committee.
1. Hon. Rosendo S. Labadlabad – Mun. Mayor

b. Two (2) Department Heads/Division Chiefs chosen from among

themselves.
1. Atty. Lunrey Bagor – Legal Officer; 2. Engr. Bonie Molina – Mun. Engr.

c. Two (2) members from the rank-and-file who shall serve for a term of
two (2) years and chosen through a general assembly or any other mode
of selection to be conducted for the purpose; one from the first level and
another from the second level. In offices where there are accredited or
recognized employee unions, the rank-and-file representatives shall be
those named by the employee union. The first level representative shall
participate in the resolution of the grievance of first level employees while
the second level representative shall participate in the resolution of
grievance of second level employees;
1. Edilbert Azero – Rep. 1st Level ; 2. Neil Calumpang – Rep. 2 nd Level

c. The Bilis Aksyon partner (BAP) duly designated.

32
 1. Charme M. Dominise – Admin. Officer IV/OIC-HRMO

The personnel unit of the agency shall extend secretariat services to the
grievance committee.

Responsibilities

In addition to finding the best way to address specific grievance, the

committee shall have the following responsibilities:

1. Establish its own internal procedures and strategies. Membership in the

grievance committee shall be considered part of the members‘ regular duties.

2. Develop and implement pro-active measures or activities to prevent grievance

such as employee assembly, which shall be conducted at least once every
quarter, ―talakayan‖, counseling and other HRD interventions. Minutes of the
proceedings of these activities shall be documented for audit purposes;

3. Conduct continuing information drive on Grievance Machinery among officials

and employees in collaboration with the personnel unit;

4. Conduct dialogue between and among the parties involved;

5. Conduct an investigation and hearing within ten (10) working days from receipt of
the grievance and render a decision within five (5) working days after the
investigation. Provided, however, that where the object of the grievance is the
grievance committee, the aggrieved party may submit the grievance to top
management;

6. Direct the documentation of the grievance including the preparation and signing
of written agreements reached by the parties involved.

7. Issue Certification on the Final Action on the Grievance (CFAG) which shall
conatin, among other things, the following information: history and final action
taken by the agency on the grievance; and

1. Submit a quarterly report of its accomplishments and status of unresolved

grievances to the Civil service Commission Regional office concerned.

VIII. GRIEVANCE FORMS

The following forms shall be used:

1. Grievance Form

33
 GRIEVANCE FORM

_______________
Date filed
____________________ _____________________
Name of Aggrieved Party Section/Division/Office
___________________________ _____________________
Position Title/Designation (if any) Aggrieved Party‘s Higher
Supervisor
Nature/Subject of Grievance
____________________________
____________________________

Action Desired
____________________________
____________________________

________________________
Signature of Aggrieved Party

2. Grievance Agreement Form

GRIEVENCE AGREEMENT FORM

Name of Parties to a Grievance

_____________________________________________________________________________
Nature of the Grievance
___________________________________________________________________________________
Steps Toward Settlement
__________________________________________________________________________________
Agreement/s Reached
_____________________________________________________________________________________________________
__
_____________________________________________________________________________________________________
__

We promise to abide by the above-stated agreement

__________________________
______________________
Aggrieved Party Subject of Grievance
_______________________________
Chairman Grievance Committee

3. Certificate of Final Action on the Grievance

CERTIFICATE OF FINAL ACTION ON THE GRIEVANCE

This certifies that the grievance filed by ______________________________________________

(Aggrieved Party)
on _____________________________ has been acted upon by this Committee on ________________________________.

Final Action Taken _________________________________________________________________________

__________________________________________________________________________

_______________________
Chairman
Grievance Committee
Date _________________________

34
FEEDBACK AND COMPLAINTS MECHANISM

SEND FEEDBACK AND COMPLAINT TO

hrmosindangan@[Link]

CONTACT NUMBER
09561438592 / 09750653585

Contact Information of CCB, PCC, ARTA

35