SIMPLE.

POLY CCX 500

Meet the new standard in desktop touch screen phones. The Poly CCX

INTUITIVE. 500 Business Media Phone has workers feeling confident they’ll sound
professional on every call. No word or inflection is missed, thanks to

POWERFUL. legendary audio quality, Poly HD Voice, and Poly Acoustic Clarity. And let’s
hear it for Poly Acoustic Fence. It eliminates background noise to keep calls
quiet wherever it’s noisy—like open offices and call centers.

BENEFITS By design, the phone is simple and intuitive to use—with one-touch-access to

your contacts and meetings. So users can get right to work. IT will be a fan
• Conversations stay on track. Hear
every nuance with the industry-leading too. Robust provisioning and management capabilities take the headache out
sound quality, featuring Poly HD Voice of telephony deployment and support. Looking for usability options? You got
it. Choose a headset or handset. More options, more happiness.
• Eliminate distracting background noise
at the source with Poly Acoustic Fence • Models choices supporting Open SIP or native Microsoft Teams
and NoiseBlock AI • Color touchscreen operation with 5-inch multi-touch LCD display
• Contacts and meetings are easily • Hear every nuance with Poly HD Voice and Poly Acoustic Clarity
accessible, one tap away on a color • Eliminate distracting background noise with Poly Acoustic Fence
touchscreen
• Full duplex speakerphone operation with world-class echo cancellation
• Easy for IT to manage with robust and Poly NoiseBlock AI
provisioning and management of • Powerful chipsets to support next-generation features
telephony deployment and support • Headset options to suit any style (Bluetooth®, USB, RJ9)
• Multiple headset options are available
to suit any worker’s style—in addition
to the traditional handset

DATA SHEET
POLY CCX 500

Order headset separately

SPECIFICATIONS

USER INTERFACE FEATURES • Frequency response—100 Hz–20 kHz • Conforms to IEEE802.3-2002 (Clause
• Gesture-based, multitouch-capable for handset, optional headset, and 28) for link partner auto-negotiation
touchscreen handsfree speakerphone modes • Manual or dynamic host configuration
• 5-inch color LCD (720 x 1280 pixel) • Codecs: G.711 (A-law and μ-law), protocol (DHCP) network setup
G.729AB, G.722 (HD Voice), G.722.1 • Time and date synchronization using
• 9:16 aspect ratio iLBC SNTP
• Screensaver • Individual volume settings with visual • FTP/TFTP/HTTP/HTTPS server-
• On-screen virtual keyboard feedback for each audio path based central provisioning for mass
• Voicemail support • Voice activity detection deployments
• Adjustable base height • Comfort noise generation • Provisioning and call server redundancy
• One USB type-A port (2.0 compliant) • DTMF tone generation (RFC 2833 and supported1
for media and storage applications in-band) • QoS Support—IEEE 802.1p/Q tagging
• One USB Type-C port (2.0 compliant) • Low delay audio packet transmission • (VLAN), Layer 3 TOS, and DHCP
for media and storage applications • Adaptive jitter buffers • VLAN—CDP, DHCP VLAN discovery,
• Integrated Bluetooth 4.2 • Packet loss concealment LLDP-MED for VLAN discovery -
• Unicode UTF-8 character support Network address translation support for
• OPUS support static configuration and “keep-alive”
• Adjustable font size selection (regular,
medium, large) HEADSET AND HANDSET COMPATIBILITY • SIP signaling

• Normal and dark mode • Dedicated RJ-9 headset port • RTCP and RTP support

• Multilingual user interface1 including • Hearing aid compatibility to ITU-T P.370 • Event logging
Chinese, Danish, Dutch, English and TIA 504A standards • Syslog
(Canada/US/UK), French, German, • Compliant with ADA Section 508 • Hardware diagnostics
Italian, Japanese, Korean, Norwegian, Subpart B 1194.23 (all)
Polish, Portuguese, Russian, Slovenian, • Status and statistics reporting
• Hearing aid compatible (HAC) handset
Spanish, and Swedish for magnetic coupling to hearing aids • IPv4 and IPv6

AUDIO FEATURES • Compatible with commercially available • TCP

• Poly HD Voice technology delivers TTY adapter equipment • UDP

lifelike voice quality for each • USB headset support • DNS-SRV
audio path: handset, hands-free • Bluetooth headset support
speakerphone, and optional headset SECURITY

• Poly Acoustic Clarity technology NETWORK AND PROVISIONING • 802.1X authentication and EAPOL
provides full duplex conversations, • SIP protocol support media encryption via SRTP
acoustic echo cancellation, and • SDP • Transport layer security (TLS)
background noise suppression • Encrypted configuration files
• IETF SIP (RFC 3261 and companion
• Poly Acoustic Fence eliminates RFCs) • Digest authentication
background noise when using a
handset or wired headset • Two-port gigabit Ethernet switch • Password login

• Poly NoiseBlock AI removes most • 10/100/1000Base-TX across LAN and • Support for URL syntax with password
background noise when using the PC ports for boot server address
speakerphone even while you are talking • Conforms to IEEE802.3-2005 (Clause • HTTPS secure provisioning
• TIA-920 wideband audio, type 1 40) for physical media attachment • Support for signed software executables
compliant (IEEE 1329 full duplex)
POLY CCX 500

POWER SAFETY PART NUMBERS

• Built-in auto sensing IEEE 802.3af Power • UL 62368-1 • 2200-49710-025 CCX 500 Business
over Ethernet (Class 0) 13 W (Max) • CAN/CSA C22.2 No. 62368-1-14 Media Phone without handset. Open
• External universal AC/DC adapter SIP. PoE. Ships without power supply
• EN 62368-1
(optional) 48 VDC @ 0.52 A (25 W) • 2200-49720-025 CCX 500 Business
• IEC 60950-1 and IEC 62368-1 Media Phone. Open SIP. PoE. Ships
• ENERGY STAR rated
®

• AS/NZS 62368-1 without power supply

REGULATORY APPROVALS 2 • 2200-49720-019 CCX 500 Business
EMC
• Argentina ENACOM Media Phone. Microsoft Teams/SFB.
• FCC Part 15 Class B PoE. Ships without power supply
• Australia RCM
• ICES-003 Class B • 2200-49710-019 CCX 500 Business
• Brazil ANATEL
• EN 55032 Class B Media Phone without handset.
• Canada ICES and NRTLC Microsoft Teams/SFB. PoE. Ships
• EN 55024
• China SRRC without power supply
• EN 301 489-1 and EN 301 489-17
• China RoHS 2.0 • 2200-49713-001 CCX 500 wall
• CISPR32 Class B mount Kit
• EEA CE Mark
• VCCI Class B
• Eurasian Customs Union EAC WEIGHT
• India WPC OPERATING CONDITIONS • CCX 500 with handset carton weight:
• Indonesia SDPPI • Temperature: 0 to 40 °C (+32 to 104 °F) 1.28 kg (2.82 lbs)

• Israel MOC • Relative humidity: 5% to 95%, • CCX 500 without handset carton
noncondensing weight: 0.73 kg (1.61 lbs)
• Japan MIC and VCCI
• Malaysia SIRIM STORAGE TEMPERATURE MASTER CARTON QUANTITY

• Mexico IFETEL and NYCE • -40 to +70 °C (-40 to +160 °F) • Ten (10)

• NZ Telepermit POLY CCX 500 BUSINESS MEDIA PHONE WARRANTY

SHIPS WITH
• Saudi Arabia CITC • One (1) year
• Console
• Singapore IMDA
• Handset with handset cord 1
Planned localization
• South Africa ICASA
(handset model only) 2
Planned compliance
• South Korea KC
• Network (LAN) cable—CAT-5E
• Taiwan NCC
• Desk stand
• UAE TRA
• Setup sheet
• USA FCC and NRTL
SIZE
RADIO
• With handset: 17.8 cm x 21.6 cm x
• USA–FCC Part 15.247 5.2 cm WxHxD (7.0 in x 8.5 in x 2.0 in
• Canada–RSS 247 Issue2 WxHxD)
• EU–ETSI EN 300 328 • Without handset: 10.5 cm x 21.6 cm x
5.2 cm WxHxD (4.1 in x 8.5 in x 2.0 in
• Japan–Article 2.1 Item 19-2
WxHxD)
• Australia–AS/NZ4268

LEARN MORE

For more information on CCX 500 visit [Link]/ccx

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owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license. All other trademarks are the property of their
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