ISO
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• ISO (International Organization for
Standardization) is a globally recognized standards
organization that develops and publishes standards
for a wide range of industries.
• ISO standards cover a variety of topics, from
quality management to environmental management
to information security.
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Overview of ISO
• Introduction to ISO: This includes an overview of ISO standards and
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an explanation of their importance for organizations.
• Quality Management System (QMS) ISO 9001: This covers the
requirements of ISO 9001, including the Plan-Do-Check-Act (PDCA)
cycle, process approach, and risk-based thinking.
• Environmental Management System (EMS) ISO 14001: This covers
the requirements of ISO 14001, including environmental policy,
planning, implementation, and continual improvement
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Overview of ISO
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• Occupational Health and Safety Management System (OHSMS) ISO 45001:
This covers the requirements of ISO 45001, including the PDCA cycle, hazard
identification, risk assessment, and emergency preparedness and response.
• ISO 27001: This covers the requirements of the ISO 27001 standard for
information security management systems, including risk assessment,
security controls, and incident management.
• ISO 50001: This covers the requirements of the ISO 50001 standard for
energy management systems, including energy policy, planning,
implementation, and continual improvement.
• ISO 26000: This covers the requirements of the ISO 26000 standard for social
responsibility, including principles of social responsibility, stakeholder
identification, and labor practices.
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ISO 9001:2015 AWARENESS
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Contents :
[Link] ISO 9001
[Link] 9001:2015 REQUIREMENTS
[Link] AUDIT
[Link] IS EXPETED
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QUALITY MANAGEMENT PRINCIPLE
•CUSTOMER FOCUS
•LEADERSHIP
•ENGAGEMENT OF PEOPLE
•PROCESS APPROACH
•IMPROVEMENT
•EVIDENCE BASED DECISION MAKING
•RELATIONSHIP MANAGEMENT
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RISK BASED MANAGEMENT
•To assure consistency of quality of products and services
•Successful companies take a risk based approach.
•Prevent or reduce undesired effects.
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CLAUSES OF ISO 9001:2015
1. SCOPE
2. NORMATIVE REFERENCES
3. TERMS AND DEFINITIONS
4. CONTEXT OF THE ORGANIZATION
5. LEADERSHIP
6. PLANNING
7. SUPPORT
8. OPERATION
9. PERFORMANCE EVALUATION
10. IMPROVEMENT
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4. CONTEXT OF THE ORGANIZATION
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system(QMS)
4.4 Quality management system and its processes
AUDIT EVIDENCE
• SWOT ANALYSIS
• REQUIREMENT REGISTER
• STRATEGY MAP
• WORKING DOCUMENTS
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5. LEADERSHIP
5.1 Leadership and commitment
5.2 Quality Policy
5.3 Organizational roles, responsibilities and
authorities
AUDIT EVIDENCE
•DOCUMENTED QMS
•CIRCULAR
•AVAILABILITY OF ROLES, RESPONSIBILITIES, AUTHORITIES
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6. PLANNING
6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
AUDIT EVIDENCE
•RISK REGISTER
•OBJECTIVE-ACTION PLAN
•ATTENDANCE REGISTER
•ANY REQUEST FOR CHANGE-DOCUMENT
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7. SUPPORT
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented Information
AUDIT EVIDENCE
•MASTER LIST OF INFRASTRUCTURE
•CALIBRATION RECORDS
•COMPETENCY MATRIX
•REVISIONS
•IDENTIFY, STORAGE, PRESERVATION, RETRIEVAL
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8. OPERATION
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8.1 Operational planning and control
8.2 Requirement for products & services
8.3 Design and development of product and services
8.4 Control of externally provided processes, products and services
8.5 Production and service provision
8.6 Release of products and services
8.7 Control of nonconforming outputs
AUDIT EVIDENCE
•BROCHURE, WEBSITE
•ADMISSION RECORDS
•MASTER LIST OF SUPPLIER
•PURCHASE ORDER
•QUESTION PAPER BANK
•C.A AND I.A MARKS
•NO DUE
•RESULT ANALYSIS
•FEED BACK
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9. PERFORMANCE EVALUATION
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9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal Audit
9.3 Management review
AUDIT EVIDENCE
•Internal audit report
•Minutes of Management review meeting
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10. IMPROVEMENT
10.1 General
10.2 Nonconformity and corrective action
10.3 Continual Improvement
Correction
Corrective action
Preventive action
AUDIT EVIDENCE
•NCs and corrective action
•Continual improvement project report
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WHAT IS EXPECTED ?
AWARE-Quality Policy, Strategy Map, Roles and Responsibilities
SOPs, Working Documents
PLANNING
•Objective, Lesson Planning
SKILL DEVELOPMENT
MENTOR
EVIDENCE-Records
AWARE-Dept. Objectives, SWOT Analysis
ACTIVE PARTICIPATION-Development Activities
CONFERENCE/ WORKSHOP
COMMITTEE -Process, Records
EFFECTIVE IMPLEMENTATION OF QMS
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Thanks
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