Outbound eCommerce Guide
as of April 2021
Booking Request
This is a Global User Guide explaining all booking requirements and may or may not be applicable to your country.
The User Guide explains how a Customer with an ONE eCommerce User ID can submit a new booking request as a
Shipper, Forwarder or an eBooking Party.
Booking Request page can be found by clicking on the Outbound link on the main menu.
Outbound – Booking – Booking Request
1 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
Required fields in the Booking Request page, if selected data elements are filed and valid in the contract, the data elements
will be highlighted with pink. If the selected data elements are not filed in the contract, the data elements will be highlighted
yellow.
*Contract can be an FMC Regulated Service Contract (SC), Rate Filing Activity (RFA), or Tariff Applying Activity (TAA)
>> Quick Booking
Please note that all items with * are mandatory input fields.
○
1 Manual Booking Number:
If you already have a booking number pre-assigned by ONE, you can enter the manual booking number here and
follow the normal booking request process.
○
2 Template:
Select template name from the dropdown list. The previously saved booking information will populate.
This is recommended for repetitive regular shipments.
○
3 Copy Previous Booking:
Customers can use a previous booking number to copy booking details to a new booking request. Note that it is
only possible to copy Web bookings.
2 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
>> Customer Information
3 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
Customer Information:
The information provided at time of User ID registration auto fills the details.
Edit:
Register more than one email for booking confirmation notification.
Contract No:
User can select a contract number, choose “Others” and manually type in a contract
number, or choose “No Contract” from the dropdown menu.
Named Account:
If the booking request is for a named account with specific rate details filed in the contract, Named Account can
be selected here. If one does not exist or cannot be found or not applicable, select “Unable to Find Named
Account or Not Applicable”.
Person Placing Request:
Shipper, Freight Forwarder or eBooking Party defaults to the company type selected at time of User ID set up.
Shipper or Forwarder:
The Shipper or Freight Forwarder details will automatically populate as the booking party per User ID set-up.
Consignee details can be input here but is not mandatory.
● Green - Validated company and address
○ Company name and address has been validated using the address book feature and has been
associated to a previously completed booking associated to User ID booking.
○ To see the validated green check mark, the company must be saved in “My Address Book”.
● Yellow - Validation required
○ Company name and address that is being manually added for the first time.
○ Company name and address has been used for past shipments but as not been validated using the
address book feature.
● Black - No data
○ No information has been provided or input.
● Address Book – Easily search and save Shipper, Forwarder, and Consignee details.
○ NEW FEATURE! ○
10 ○
11
■ Information can be searched in the “ONE Address Book” for Shipper, Forwarder and Consignee
associated with a previous shipment. eCOM User can now search by Shipper, Forwarder or
Consignee.
■ Archive feature has been added to remove a customer from My Address Book.
4 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
>> Location
Type in all route details with an (*) mark. Type in the first few letters of the location name, and all the related
location(s) will show in an automatic complete function. Click on the one you want to select from the dropdown.
If final place of delivery is United States:
● U.S. Customs Information (House Manifest Filing): To choose Yes or No
o This field appears if shipment is bound for the U.S.A.
o If House B/L is to be issued, please choose “YES”
● U.S. Customs Information (AMS for House B/L): To select by Carrier (Non-Auto) or by NVOCC (Auto)
o This field appears if Yes is selected for house Manifest Filing
o Non-Auto (By Carrier) means ONE will be filing House B/L on behalf of NVOCC
o Auto (By NVOCC) means ONE will be filing Master B/L and NVOCC will be filing House B/L
5 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
If final place of delivery is Canada:
● Canada Customs Information (House Manifest Filing): To choose Yes or No
o This field appears if shipment is bound for Canada
o If House B/L is required to be issued, please choose “YES”
● Canada Customs Information (ACI for House B/L): To select by Carrier (Non-Auto) or by NVOCC
(Auto)
o This field appears if Yes is selected for house Manifest Filing
** Please note Canada Border Services Agency (CBSA) requirement changed for HBL information that must be submitted
with effective date of January 01, 2021. ONE has made the decision to no longer file HBLs on behalf of the NVOCC or
Freight Forwarder.
If Origin (Place of Receipt) is United States:
● AES ITN: User has the option to enter AES ITN number for US Export Shipment
If Origin (Place of Receipt) is Canada:
● CERS License: User has the option to enter CERS information for Canada Export Shipment
If Origin (Place of Receipt) or Destination (Place of Delivery) is Mexico:
● Mexico Customs Info: To enter TAX ID for shipments parties for Mexico export and import Shipment.
6 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
If Origin (Place of Receipt) is China:
● MOT No. is mandatory information for a booking if the Origin (Place of Receipt) is China and the booking
request is for a NVOCC Shipper.
>> Schedule – Four ways to select departure
Please note Departure Date is the vessel sailing date from port of loading.
Departure Date:
If you select departure date as the criteria, please click on the calendar and select the date you prefer. ONE
Booking Office will provide the closest vessel for the given “Departure Date” if there is no vessel departing on the
date provided in this field.
Vessel:
If you select vessel as criteria, please type in the Vessel Name. Typing in the first few letters of the vessel name,
the related matching vessel(s) will show in an automatic complete function.
7 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
Vessel:
From the drop down, User can also choose to search for the vessel and voyage by List or Calendar with specific
estimated time of departure details.
8 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
>> Manage – Request Duplicate Bookings for Multiple Weeks
Click the [Manage] button to request multiple bookings for multiple vessels, multiple weeks out. Below three examples
are how the Manage Schedule field can be used.
9 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
EXAMPLE 1
Click the + button to increase the total number of required bookings. Enter the total number of additional bookings
required in the box and click the [Duplicate] button. The same can be done to decrease requested bookings by clicking
the – button if what is required changes while in the request stage. Click the [Save] button when done.
Example1: Booking1 is the main booking source, to be duplicated for four additional bookings for a total of five booking
requests on the SEASPAN AMAZON 015W.
EXAMPLE 2
Click on any booking that is not Booking1. The selected booking is now the source booking. Click the [Search] button to
go back to the Vessel Schedule Inquiry List to select a different vessel. The highlighted row will duplicate by the number
defined in the box. Click the [Save] button when done.
Example: Booking4 is the source booking, the vessel was changed by finding the next required ETD by “search” and
duplicated three times for a total of four bookings to be requested on the YM UNIFORMITY 045W.
10 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
EXAMPLE 3
Multiple bookings can be selected to be the source booking. Here Booking1, Booking2, Booking3 the vessel was
updated by ETD and duplicated for one additional booking each. Each Vessel now has two bookings for the next three
weeks.
11 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
>> Pick Up
Pick Up Date: To enter the empty pick up-date you prefer.
>> Container
● Type: From the dropdown select container Type
● Size: From the dropdown select container Size
● Quantity/Total: Enter the total number of containers for the Type and Size selected
● Quantity/S.O.C. : Enter the total number of S.O.C for the Type and Size selected
o This field is only necessary if the booking request is for Shipper Own Container (S.O.C.)
o
Click on “+” button, to add a new row to enter
Click on “-“ button, to delete the selected row
12 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
NEW FEATURE!! ** only applicable if place of receipt is US or Canada **
Flex OK Yes or No: If requesting equipment size and type is a dry 40’ or 40’ HC, Y if Flex Height is acceptable at time of
empty pick up, and N if Flex Height cannot be accepted at time of empty pick up.
Split OK Yes or No: If requesting equipment size and type quantity total is more than 1, Y is the ability to accept ONE to
split the booking, and N if booking cannot be split for any reason.
>> Pick Up Information
This field only appears if DR (Door) is selected for the Origin (Place of Receipt)
Enter Pick Up Information details for Door Receipt.
● Click “Add Inland Pick Up” button if Container Size is different
13 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
o Example: 1 x 40’ and 1 x 20’
● Click “Copy Inland Pick Up” to avoid retyping DR pick up information
● Click “Remove Inland Pick Up” to remove added tab
DR Pick Up Information if DR Place of Receipt is Europe or Africa.
>> Cargo – Two Ways to Select Commodity
Commodity:
● All commodities, if a contract is selected, will show in the drop down as a selection.
● All commodities that match contract, port pair (Location details), equipment size and type will show pink.
● Commodity drop down or spy glass will not be available until a contract and route has been defined.
o Selecting “No Contract” will open the spy glass to search for a commodity.
14 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
Total Estimated Weight: This is the total estimated weight for the total equipment quantity that is being requested.
● example: 1 dry 40’ and 2 dry 20’ is being requested. Estimated weight per 40’ is 23,000 kgs and per 20’
is 19,750 kgs. Total estimated weight is 62,500 kgs.
>> Cargo Nature - Reefer
This field is only available if the Equipment Type is Reefer
● Unit : From the dropdown select F (Fahrenheit) or C (Celsius) as unit
● Degree: Type in the temperature
● Ventilation Value/Type: Type in ventilation requirement
o Example: value is 0 and type is 0% Open for closed vents
● Nature: From the dropdown select Chilled, Frozen or Fresh
15 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
● Humidity: Type in humidity requirement
● Genset: From the dropdown select Yes or No
>>Cargo Nature - Dangerous Cargo
This field is only available if commodity is hazardous
NEW FEATURE!! ** only applicable if place of receipt is US or Canada **
Complete DG details are no longer mandatory input fields. Simply click the Dangerous Cargo check box and this will
begin the DG Booking Approval Process upon submission of the eCOM Booking Request.
● UN No: Type in UN No.
● Class: type IMDG class
● Flash Point: Type in flash point. This field is enabled only for Class 3 cargo
● Package Group: Select package group from the dropdown list
● Dangerous Cargo Certificate Upload: Attach DG certificate using the [FILE] button.
o One file or zip file
● File Type: Select the type of document to be uploaded from the dropdown list
16 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
>>Cargo Nature - Awkward Cargo
This field is only available if the equipment type is Open Top or Flatrack.
● Select Container Size and Type from the dropdown list
● Package: Enter the number of package and select package type from dropdown list
● Gross Weight: Enter gross weight and select weight unit
● Net Weight: Enter new weight and select weight unit
● Commodity: Enter commodity description
● Unit: Select unit code from dropdown list
● Length: Enter length
● Width: Enter width
● Height: Enter height
● Remark(s): Enter remarks pertaining to the awkward cargo
>> Special Instruction on Booking & Adding Reference No.
① Any special instruction that the booking requires can be noted here. Consider this as the box to make notes
that you would make in an email booking or phone booking to a Customer Service Export Booking Agent.
② Reference No. will maintain your Ref # within our system and be provided on the Booking Receipt Notice in
the ‘Remarks 1’ section. (i.e Shipper ref #:ABC123)
③ Multiple reference numbers for multiple bookings is easily managed. Select “Yes” from the Multiple Reference
Number dropdown menu and click [Manage Reference No] button.
17 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
>> e-Mail Notification
This is an e-Mail Notification option for the booking request. If you would like to receive those email notifications,
please select the “Subscribe” option. The notifications will be sent to the email address as mentioned in the
customer information segment of the booking.
o Vessel Departure: When a vessel departs place of loading, the notification will be sent.
o Vessel Delay: When vessel schedule is delayed more than 3 hours, the message will be sent.
18 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
o To change the default setting about e-mail notification, click ‘e-Subscription’ from top-menu.
>> Submit Booking Request
① Click the [Submit] button and the Confirm Message box will pop-up.
② Click the [Confirm] button and the Dialog Message box will pop-up.
③ Click [Close] to complete the booking request process.
Booking Upload: When booking is uploaded into our ONE system, you will receive this notification. This is not a
notification of your final booking receipt notice, but only the upload into our ONE booking module.
19 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
Outbound eCommerce Guide
as of April 2021
>> Booking Status
User is now auto routed to the Booking Status screen to view requested booking information.
When auto routed from the Booking Request page default view is:
● Request Date: Today
● Status: Processing
● Via: Web
● e-Booking Party: Booking Requester eCommerce User ID
20 / 20
Copyright © 2018 Ocean Network Express Pte. Ltd. All Rights Reserved
