MAINTENANCE CHECKLIST
SERVICE AND MAINTENANCE GUIDE
At Gym Gear we believe that keeping your new equipment clean, and regularly checking for signs of wear and
tear will prolong the equipments life and reduce your maintenance bills.
It is good practice to check your equipment daily, and have it serviced at least once a year.
The following guide should be used in conjunction with the user manuals you have received for each piece of
equipment. If you are unsure please contact our service team on 01772 428434.
We recommend you keep a log of your maintenance on your machines, and any repairs carried out on any piece
of equipment.
Equipment under warranty must be serviced and repaired by Gym Gear otherwise the warranty will be null
and void.
Reporting a fault with your equipment
In order to enable an effective and timely response to your service request please try to ensure the following
information is available before logging the call out:
• Club Name
• Club Address and contact details
• Equipment Serial Number
• Machine type i.e. Treadmill, Cross Trainer
• Model number
• Full description of the fault (inc photos if possible)
To report a breakdown the service request form must be completed and emailed to Gym Gear. Or our online
request form can be filled out.
It is critical that this is how faults are reported
• It allows our service team to evaluate the fault and determine the best course of action
• It provides us with a track of the fault and repair time
• It reduces the need for an engineer to visit site and diagnose a fault
• It speeds up repair times as the engineer arrives with the parts required
Service Level
Response Times – Monday / Friday we aim to be out within 48 hours from receipt of a completed request form.
Repairs – where possible machines will be fixed on the first visit
Where a machine cannot be fixed on the first visit, we will notify the designated contact of the day when the
engineer will return to complete the repair. Please note that sometimes we may have to order parts from our
suppliers if we don’t have them in stock, and they can take up to 7 - 10 working days to arrive from order.
NB The customer is responsible for general daily maintenance, checking and replacing fuses and lubricating the
deck and belt on all treadmill models.
Our engineer will arrive on site and endeavour to identify and correct the fault. Having completed the work
the engineer will explain to a member of staff the work performed. You will also get a copy of the engineer’s
worksheet.
CONTACT INFORMATION
The Gym Gear Team
Service
Liam Chouhan – service@[Link]
Tel:- 01772 428434
Support
Kasia Wedzik - support@[Link]
Sales
Dave Bulcock – david@[Link]
Richard Lambert – richard@[Link]
Chris Finnigan - chris@[Link]
Gary Scott – gary@[Link]
Kim Clarke - kim@[Link]
Accounts
hello@[Link]
Design & Marketing
Toni Marino - toni@[Link]
Website: [Link]
Phone: 01772 428434
Fax: 01772 797285
TREADMILL MAINTENANCE CHECKLIST
Treadmill Maintenance Checklist
Daily tasks
1. Check the product, including the safety key, for safe operation. Secure any loose screws, nuts and
bolts. If you have questions about the operation or safety of a product, unplug it and place an Out-
of-Service note on the product until the issue is resolved.
2. Use a clean, lint-free towel, dampened with a water to wipe the product clean. Include the display,
grips, handrails and landing strips. (Do NOT use cleaners with alcohol, ammonia or other damaging
chemicals. Never spray or pour any liquid directly on the product.)
3. Touch screens should be cleaned using a foam cleaner together with a lint free cloth (for example
micro-fiber cloths).
Monthly tasks
1. Inspect the power cord for damage. Replace if necessary.
2. Make sure handles, pedestals, and other parts are secure, and that all nuts / bolts and screws are
tight.
3. Check running belt tension and alignment. Adjust if necessary. Do not over tighten.
Quarterly tasks
1. Inspect the walk belt and deck for wear. Note: When replacing the running belt, flip or replace the
running deck; always provide a fresh contact surface for a new walk belt.
Biannual Tasks
1. Lubricate the walk deck with lubricant (silicone oil) every 6-8 months.
General Notes on Maintenance
Note that product maintenance requirements depend on usage and environment.
This schedule is based on average use. Some products may require maintenance more often than is
suggested here. Please call our service department at 01772 653206 if you have questions.
Adjusting The Belt Tension
If the running belt feel as though it is “slipping” or hesitating when you plant your foot during a run, the
tension on the running belt may have to be increased.
To Increase The Running Belt Tension
A). Place 6mm wrench on the left belt tension bolt. Turn the wrench clockwise 1/4 turn to draw the
rear roller and increase the belt tension.
B). Repeat STEP “A” for the right belt tension bolt. You must be sure to run both bolts the same
number of turns, so the rear roller will stay square relative to the frame.
C). Repeat STEP “A” and STEP “B” until the slipping is eliminated.
D). Be careful not to tighten the running belt tension too much as you can create excessively pressure
on the front and rear roller bearings. An excessively tightened running belt may damage the roller
bearings that would result in bearing noise from the front and rear rollers.
The decrease the tension of the running belt, turn both bolts anti clockwise the same number of turns.
TREADMILL MAINTENANCE CHECKLIST
Centering The Running Belt
When you run, you may push off harder with one foot than with another. The severity of the deflection depends
on the amount of force that one foot exerts in the relation to the other. This deflection can cause the belt to
move off-centre. This deflection is normal and the running belt will balance or no body is on the running belt. If
the running belt remains consistently off-centre, you will need to centre the running belt manually.
A). Start the treadmill without anyone on the running belt, press (SPEED UP) button until speed reaches 6 kph.
B). Observe whether the running belt is toward the right or left side of the deck.
a. If toward the left side of the deck: turn the left adjustment bolt clockwise 1/4 turn and the right adjustment
bolt anti clockwise 1/4.
b. If toward the right side of the deck: turn the right adjustment bolt clockwise 1/4 turn and the left adjustment
bolt anti clockwise 1/4.
c. If the belt is still not centred, repeats the above steps until the running belt is on centre.
C). After the belt is centred, increase the speed to 16kph and verify that it is running smoothly.
Repeat the above steps if it is necessary.
If the above procedure is unsuccessful in resolving the off-centre, you may need to increase the belt tension.
LUBRICATING THE TREADMILL –
CARE & MAINTENANCE
Always remove the key and unplug the power cord before cleaning, lubricating, or performing any maintenance.
RUNNING BELT AND RUNNING DECK LUBRICATION (DO NOT FOLLOW IF THE BELT IS PRE LUBRICATED)
Regular maintenance is necessary for best performance and longer treadmill life. The maintenance procedure
will prevent premature wear of the running belt, running deck and drive motor system.
HOW TO PUT SILICONE ONTO THE DECK
1). Find the silicone bottle.
2). Find a straw and put on silicone bottle as the drawing shows below.
3). Lift the running belt and apply the oil all over the running area of
the deck (as shown below). Run the treadmill for 2-3 minutes with
no-one on it to spread the lubrication evenly.
(ATTENTION: You must stop the treadmill belt completely before applying the silicone. Failure to do so could
cause injury such as cutting your hand on the edge of the belt and crushing your fingers between the rear roller
and the belt.)Only use 50cl of silicone oil per application, too much can cause the running belt to slip when in use
if there is too much lubrication.
TREADMILL MAINTENANCE CHECKLIST
One-Year Maintenance Log for Treadmills
Gym facility ______________________
Maintenance supervisor __________
Model ____________________________
Serial number ____________________
Start Date: End Date:
Daily Tasks Week 1 Week 2 Week 3 Week 4
Safe Operation
Clean
Daily Tasks Week 5 Week 6 Week 7 Week 8
Safe Operation
Clean
Daily Tasks Week 9 Week 10 Week 11 Week 12
Safe Operation
Clean
Monthly Tasks Months 1-3 Months 4-6 Month 7-9 Month 10-12
Check power cord
Check handles &
pedestal
Check belt alignment
Quarterly Tasks Quarter 1 Quarter 2 Quarter 3 Quarter 4
Lubricate deck & belt
Inspect belt & deck
Notes:
CARDIO MAINTENANCE CHECKLIST
Gym Gear Cardio maintenance checklist
Like cars, fitness products require maintenance. Regular maintenance extends the life of your fitness product,
and failure to provide regular maintenance will void your warranty.
Daily tasks
1. Check the product for proper operation and user safety. Make sure that pedal straps, pedals, cranks and
other parts are secure and safe for operation. If you have questions about the operation or safety of a product,
unplug it and place an Out-of-Service note on the product until the issue is resolved.
2. Use a clean, lint-free towel (for example micro-fiber cloths) dampened with water to wipe the product clean.
Include the display, grips, handrails, and covers. (Do NOT use cleaners with alcohol, ammonia or other damaging
chemicals. Never spray or pour any liquid directly on the product.)
Bimonthly
1. Clean and Lubricate the Aluminium tracks on the cross trainer. This is to prevent the damage and noise on
tracks when you are exercising.
Monthly tasks
1. Inspect the power cord (if applicable) and grips for damage.
2. Make sure the pedestal and other parts are secure, and that screws, nuts / bolts are tight.
3. Check and tighten pedals. Inspect seat carriage and seat back operation.
4. Use a clean, lint-free towel to wipe the product clean. Take special care to clean the console and framework.
This schedule is based on average use. Some products may require maintenance more often than is suggested
here. Please call our service department on 01772 653206 if you have any questions.
Caution:
Use standard safety procedures when accessing electrical parts. For products with power cords, turn off unit
power. Allow capacitors to discharge by waiting five minutes before disconnecting the power cord from the
power socket. After waiting five minutes, remove covers to access the drive board and other components. For
products without power cords, let the unit sit without use for five minutes before accessing drive boards and
other components.
CYCLES & X-TRAINERS
One-Year Maintenance Record Sheet for Cycles & Cross trainers
Gym facility –
Maintenance supervisor –
Model –
Serial number -
Start Date: End Date:
Daily Tasks Week 1 Week 2 Week 3 Week 4
Safe operation
Clean
Daily Tasks Week 1 Week 2 Week 3 Week 4
Safe operation
Clean
Daily Tasks Week 1 Week 2 Week 3 Week 4
Safe operation
Clean
Monthly Tasks Months 1-3 Months 4-6 Months 7-9 Months 10-12
Check power cord
Check handlebars &
pedestal
Tighten pedals &
straps
Inspect seat and
seat back
Clean & lube cross
trainer tracks
Notes -
PREVENTATIVE STUDIO BIKE MAINTENANCE
Performing regularly scheduled preventative maintenance is essential to keeping your Gym Gear Sport bikes
in top operating condition. Without preventative maintenance, normal wear and tear may cause cumulative
effects, such as misalignment or early replacement of parts.
Maintenance Checklist
The life of the bike will be determined by how consistent maintenance is performed.
• Wiping down the bike at the end of each class, or at least by the end of each day, will prevent rust and other
forms of corrosion to build up.
• Never use abrasive or oil based cleaning liquids when wiping down the bike. Consider using GT85 other WD40
products for your maintenance purposes.
• At the end of each class, students should be encouraged by instructors to release all the tension from the
bike to allow perspiration to evaporate.
• If your facility allows members to interchange pedals, it is critical that the pedals are checked after each class
to prevent damage and possible injury.
• Water bottle cages are easily damaged during class when over-sized bottles are forced to fit within them.
Checking and tightening the screws will help prevent damage.
What to Wipe Down
Using an absorbent cloth, focus on all areas where perspiration can settle. Raise all posts to the highest setting
to expose this moisture.
• Handlebar
• Flywheel
• Front leg assembly
• Back leg assembly
• Chain guard
• Brake knob and bolt assembly
• Pop pins
• Levelling feet
Inspection
Inspect major moving parts that require constant proper torque and which, if ignored, can cause injury or result
in damage to the bike.
• Crank arms: Use a foot pound torque wrench 30 to 35 pounds.
• Pedals: Use a pedal wrench. Verify that the pedal is not cross-threaded.
• Water bottle: Tighten assembly screws.
MAINTENANCE CHART
No. Description Daily Weekly Monthly Quarterly Annually
1 Wipe machine down X
2 Spray with WD40 or similar X
3 Visual check X
Check security of handle bar
4 post & seat post
X
5 Check Security X
Remove handlebar post and
6 clean tube
X
7 Remove seat and clean tube X
8 Check brake pads for wear-align X
9 Check brake adjustment X
Check security of all knobs &
10 release lever
X
11 Check toe straps for signs of wear X
12 Check crank bolts and re-tighten X
13 Make sure pedals are screwed in X
Check the magnetic holder in
14 correct position
X
15 Check belt tension X
Wipe the anti-rust oil on the
16 middle range of flywheel
X
17 Check bottom bracket X
18 Check flywheel bearings X
19 Full service-frame inspection
Adjusting the belt tension - the belt belongs to the flexible material. It will relax with frequency of utilization and time. It’s
normal situation.
1) Loosen th bolt (48) (49) , and take off the outer chain guard (19).
2) Loosen the nut (36).
3) Rotating the adjuster bolt (41) by clockwise and anti-clockwise to adjusting the belt tension. Suggest Rotating 1/4 of the
circles each time. Don’t rotations too much to causing tension too tight then damage the axle and bearing.
4) Make sure flywheel keeps parallel with frame. And two sides distance between flywheel and magnet must be the same.
5) After finished the above steps, screw the nut by both sides. Make sure the nut is tighten and fixedly.
How to replace magnetic holder:
1) Screw the brake pad set on the magnetic holder but don’t be tighten.
2) Screw the magnetic holder on the frame but don’t be tighten.
3) Press down the brake system (24). Make sure brake pad touch flywheel completely. Then re-tighten the screw and nut
(60). Make sure the two sides of magnetic holder are symmetrical and in the center of flywheel. Prevent the magnet touch
the surface of flywheel. Then tighten the screw and washer (27).
STRENGTH PRODUCT MAINTENANCE CHECKLIST
Strength Product Maintenance Checklist
Like cars, fitness products require maintenance. Regular maintenance extends the life of your fitness product,
and failure to provide regular maintenance will void your warranty.
Daily tasks
1. Check the product for proper operation and user safety. Make sure that selectors, weight plates, and other
parts are secure and safe for operation. Secure any loose screws. If you have questions about the operation or
safety of a product, place an Out-of-Service note on the product until the issue is resolved.
2. Use a clean, lint-free towel, dampened with water, to wipe the product clean. Include the handle grips,
cushions, selector, and covers. (Do NOT use cleaners with alcohol, ammonia or other damaging chemicals. Never
spray or pour any liquid directly on the product.)
3. Check cables for any breaks in the plastic, especially around the cable ends.
Monthly tasks
1. Inspect the handles and other items for security. Tighten screws, nuts / bolts if necessary.
2. Apply lubricant (silicone spray), and wipe the guide rods, cables, belts, and rollers clean.
3. Inspect cushions for security. Tighten screws if necessary.
Quarterly tasks
1. Inspect belt and cable tracking and tightness. Adjust if necessary. See owner manuals for instructions.
2. Carefully clean weight plates and other moving parts.
Note that product maintenance requirements depend on usage and environment.
This schedule is based on average use. Some products may require maintenance more often than is suggested
here. Please call the our Service department if you have any questions.
One-Year Maintenance Log for Strength Products
Gym facility –
Maintenance supervisor –
Model –
Serial number -
Start Date: End Date:
Daily Tasks Week 1 Week 2 Week 3 Week 4
Safe operation
Clean
Inspect Cables
Daily Tasks Week 5 Week 6 Week 7 Week 8
Safe operation
Clean
Inspect Cables
Daily Tasks Week 9 Week 10 Week 11 Week 12
Safe operation
Clean
Inspect Cables
Monthly Tasks Months 1-3 Months 4-6 Month 7-9 Month 10-12
Check handles
& grips
Tighten cushions
Lubricate guide rods
& rollers
Quarterly Tasks Quarter 1 Quarter 2 Quarter 3 Quarter 4
Inspect cables / belting
Clean weight plates
Notes:
SIGN SHEET
On behalf of Gym Gear UK I would like to thank you for your business, it means a great deal to us and we look
forward to many years of working together.
In order that we make sure that you receive the best performance from your new equipment we have devised
a maintenance guide that covers pretty much all of the equipment with in the gym.
By following the guide you will help to maintain your equipment, reduce maintenance problems, prolong the life
of your equipment and keep it looking good.
Our install team will have given you a brief overview of your new equipment, if you have any further questions
please check through the guide first if the answer isn’t there please call the office on 01772 65206 and we will
do our best to answer.
Before our install team leave please check that your equipment matches your order and you are satisfied with
the install.
Received :- Gym Gear Warranty & Maintenance Guide
Site ......................................................................
Date ......................................................................
Signed ......................................................................
Print Name ......................................................................
Install Engineer ......................................................................
Signed ......................................................................
Comments
STRENGTH PRODUCT MAINTENANCE CHECKLIST
Gym Gear Cardio Spartan Rigs
- 2 Years Labour Warranty. All parts will be fitted free of charge within the Standard 1 Year Parts. This covers all parts except wear
first 2 years. items.
- Standard 2 Years Parts Warranty. This covers all mechanical and - Standard 5 Years Frame Warranty. This covers the
electrical parts. integrity of the steel
- Standard 5 Years Frame Warranty. This covers the integrity of the steel sections of the frame. A replacement frame part is
sections of the frame. A replacement frame part is provided if required. provided if required.
- Standard 2 Years Treadmill Motor Warranty. A replacement motor is 6 Months Wear Items – This covers the Rebounder and
provided within the first 2 Years if required. any accessories/attachments.
- 12 Months Wear Items: Wear items include moving belts (running or drive - 1 Year Labour Warranty. This covers all parts which
belts), pedal straps, hand grips & saddles. require replacement in
- Parts required due to malicious damage or misuse will be chargeable the first 12 months, except wear items.
together with the required labour costs to fit the parts. - Parts required due to malicious damage or misuse will
be chargeable
- Excludes rust on frames + components.
together with the required labour costs to fit the parts.
- Excludes rust on frames + components.
Gym Gear Sport, [Link]
& [Link] Plus Indoor Cycles Gym Gear Free Weights
- Standard 2 Year Parts Warranty. This covers mechanical parts including: All GymGear Free Weights are covered by GymGear’s
crank shaft, cranks, drive belt system, bearings, flywheel, magnetic standard limited 12 month warranty from the original
resistance mechanism. It also covers all welds and the integrity of the date of purchase unless otherwise stated. This warranty
cycle frame. Anything on the bike other than specified in the wear items is covers products against manufacturing defects for the
covered. original purchaser, wear and tear is not covered under
- 6 Months Labour Warranty: All parts will be fitted free of charge within the warranty.
first 6 months.
- 6 Months Wear Items: Wear items include pedals, handle bar grips, All Urethane Coated Products are covered for 3 years
computer, and saddle. These are replaced free of charge within the first 6 against manufacturing defects (i.e. Urethane Dumbells
months. and Olympic Discs).
- Parts required due to malicious damage or misuse of the bikes will be
chargeable together with the required labour costs to fit the parts. The warranty does not cover:
- Excludes rust on frames + components. - Damage resulting from misuse or neglect.
- Anything deemed to be normal wear and tear.
- Damage resulting from items being used on
Tornado Airbike inappropriate flooring, i.e. concrete, wood or especially
hard surfaces. Suitable Rubber or EVA flooring is
recommended to prolong the life of your free weight and
- Main Frame: 5 Years - covers all welds and the integrity of the cycle functional equipment.
frame. - Damage resulting from Olympic Bumper Plates not
- Parts: 1 year – All parts other than wear items are supplied free of charge being used on a suitable good quality Olympic Lifting
in the first 12 months. Platform.
- Labour Warranty: 6 Months - All parts will be fitted free of charge within - Any issues with superficial stickers, badges or end caps.
the first 6 months where required. - Damage resulting from throwing or dropping products
- Wear Items: 6 Months - includes pedals, handle bar grips, computer, and that are not designed for this purpose, including but not
saddle. These are replaced free of charge within the first 6 months. limited to Dumbells, Barbells and Kettlebells. Bent handles
- Excludes rust on frames + components. on Dumbells is a clear sign of abuse and may exclude the
product from the warranty.
- Any issues with flooring resulting from regular exposure
to direct sunlight or heat sources.
Gym Gear Strength Machines - Any damage resulting from use with racks and storage
solutions not sourced from Gym Gear. For example
Rubber dumbells should be stored on GymGear Dumbell
- Standard 1 Year Parts. This covers all parts.
racks which feature saddles to increase the lifetime of
- Standard 5 Years Frame Warranty. This covers the integrity of the steel
the product. Refer to main website.
sections of the frame. A replacement frame part is provided if required.
- 1 Year Labour Warranty. This covers all parts which require replacement in
the first 12 months.
- Parts required due to malicious damage or misuse will be chargeable Gym Gear Accessories
together with the required labour costs to fit the parts.
- Excludes rust on frames + components.
All GymGear Accessories are covered by GymGear’s
standard limited 6 month warranty from the original date
of purchase unless otherwise stated.
This warranty covers products against manufacturing
defects for the original purchaser, wear and tear is not
covered under warranty.
- Failure to maintain your equipment in line with our maintenance guides may result in your warranty being void -
