REPUBLIC OF CAMEROON REPUBLIQUE DU CAMEROUN

Peace- Work- Fatherland Paix- Travail- Patrie

MINISTERE DE L’ENSEIGNEMENT
MINISTRY OF HIGHER EDUCATION
SUPERIEURE
THE UNIVERSITY OF BAMENDA UNIVERSITE DE BAMENDA
P.O BOX: 39 BAMENDA B.P: 39 BAMENDA

FACULTY OF ECONOMICS AND FACULTE D’ECONOMIE ET SCIENCE

DE GESTION
MANAGEMENT SCIENCE

FACULTY OF ECONOMICS AND MANAGEMENT SCIENCES

DEPARTMENT: ACCOUNTING
Level: 400

AN INTERNSHIP REPORT BASE ON A ONE MONTH

PLACEMENT AT BAMENDA POLICE COOPERATIVE
CREDIT UNION, FROM 1ST SEPTEMBER TO 30TH
SEPTEMBER 2024 GHANA STREET NKWEN

A Report Submitted to the Department of ACCOUNTING in the Faculty of Economics and

Management Sciences in the University of Bamenda in Partial Fulfilment for the Award of a
Bachelor of Sciences (BSc)Degree In ACCOUNTING

PRESENTED BY

NGWA GERALD NGWA

UBA22M1481

ACCEDEMIC SUPERVISOR FIELD SUPERVISOR

.....................................................

ACADEMIC YEAR 2023/2024

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ii
 TITLE PAGE

INTERNSHIP REPORT

A report submitted in partial fulfillment of the requirements for the award of the
“Bachelor of Sciences (BSc) Degree in ACCOUNTING”

Written and Presented

By

NGWA GERALD NGWA

UBA22M1481

DEPARTMENT OF ACCONTING,

FACULTY OF ECONOMICS AND MANAGEMENT SCIENCES,

THE UNIVERSITY OF BAMENDA

ACADEMIC YEAR 2023/2024

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 CERTIFICATION
This is to certify that, a student of the Faculty of Economics and management
Sciences with registration number UBA2M1481 has met up with the partial
fulfillments of the requirements for the award of Bachelor’s Degree(BSc) in
ACCOUNTING.

Supervisor Head of department:

Signature: _______________________ Signature: _______________________

Date: ___________________________ Date: ___________________________

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 DECLARATION

I NGWA GERALD NGWA hereby declare that, this report is written by me and it
is a record of my own research efforts. It has not been presented before either in part
or as a whole for any academic presentation. All borrowed ideas have been duly
acknowledged by means of references.

Student

Name NGWA GERALD NGWA

Signature_______________________

Date___________________________

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 DEDICATION
I dedicate this report to my family.

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 ACKNOWLEDGEMENTS

I express my greatest thanks to the entire staff of BAPCCUL for the concern for me
during this period for the opportunity given to me to do my internship in their
prestigious institution.

Finally, the biggest thanks to God Almighty for the gift of life and for using the
aforementioned persons.

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 EXECUTIVE SUMMARY

This text Organization follows a system framework and it is divided into five
chapters. Chapter one which contains the background of internship, Aims and
Objectives of internship and Operational definition nation of terms. Chapter two,
which is made up of the historical background of the credit union, we will also look
at the vision and mission statement, goods and services and the Organigram of the
Credit Union. From there we will move to Chapter three where the various
departments (Loan department, accounting department, Public Relations
department and Member service department) will be observed and the activities
carried out in each department. Chapter four will be on SWOT analysis of the credit
union. And finally, recommendation to; the management of the credit union and
to the university administrators and the conclusion that will all be in Chapter five.

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 TABLE OF CONTENT
TITLE PAGE ........................................................................................................... i

CERTIFICATION .................................................................................................. ii

DECLARATION.................................................................................................... iii

DEDICATION ........................................................................................................ iv

ACKNOWLEDGEMENTS ....................................................................................v

EXECUTIVE SUMMARY ................................................................................... vi

TABLE OF CONTENT ........................................................................................ vii

LIST OF ABBREVIATIONS ............................................................................... xi

CHAPTER ONE ......................................................................................................1

INTRODUCTION....................................................................................................1

1.1Back ground of the study ......................................................................................1

1.2 OBJECTIVES OF INTERNSHIP .......................................................................2

1.3 DEFINITION OF TERMS ..................................................................................3

CHAPTERTWO ......................................................................................................5

PRESENTATIONOFTHEORGANISATION ......................................................5

2.0 INTRODUCTION ...............................................................................................5

2.1 Historical background ..........................................................................................6

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2.1.1 Mission of BAPCCUL ..................................................................................6

2.1.2 Objectives of BAPCCUL ..............................................................................7

2.2 PRESENTATION OF THE ORGANIZATION (BAPCCUL) ...........................7

2.2.1 THE LOCATION OF BAPCCUL ....................................................................7

2.2.2 THE ORGANIGRAM OF BAPCCUL.............................................................8

FUNCTIONS OF THE VARIOUS ARMS OF BAPCCUL .....................................9

Annual General Meeting (AGM) ...............................................................................9

Board of director (BOD) ............................................................................................9

The supervisory committee ........................................................................................9

The women committee ...............................................................................................9

The youth committee ...............................................................................................10

The credit committee ...............................................................................................10

The education committee .........................................................................................10

The manager .............................................................................................................10

Branch manager .......................................................................................................10

The accountant .........................................................................................................10

Loan officer (LO) .....................................................................................................11

The cashier ...............................................................................................................11

Security ....................................................................................................................11

Cleaners ....................................................................................................................11

Tellers .......................................................................................................................11

2.2.4 The mission of the organization......................................................................12

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2.3.1 Objectives........................................................................................................12

2.3.2 Products and services of the organization.......................................................12

CHAPTERTHREE ................................................................................................16

INTERNSHIP ACTIVITIES ................................................................................16

3.0 INTRUDUCTION .............................................................................................16

3.1 PRESENTATION AND RECEPTION IN BAPCCUL. ...................................16

3.2PRESENTATIONOFINTERNSHIPACTIVITIES. ...........................................16

3.2.1Customer service department...........................................................................17

Benefits of Membership at BAPCCUL ...................................................................17

Termination of membership contract .......................................................................17

3.2.2 CASHIER OFFICE. ........................................................................................18

3.2.3LoanDepartment...............................................................................................18

[Link] Loan repayment. ..........................................................................................19

[Link] TYPES OF LOANS OFFERED BY BAPCCUL. .......................................19

[Link] Qualification for a loan. ...............................................................................20

[Link] The 5Cs (five) of credit granting. ................................................................21

3.2.4Accounting Department ...................................................................................21

3.3Problems encountered during the internship ......................................................22

CHAPTERFOUR ...................................................................................................23

SITUATIONALANALYSIS .................................................................................23

4.0 Introduction. .......................................................................................................23

4.1 Organizational strength and weaknesses ...........................................................23

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Strengths of BAPCCUL ...........................................................................................23

Weaknesses of BAPCCUL ......................................................................................24

Opportunities offered by BAPCCUL ......................................................................24

Threats identified at BAPCCUL ..............................................................................25

4.2 LESSONS LEARNT ......................................................................................26

CHAPTER FIVE....................................................................................................27

CONCLUSION AND RECOMMENDATIONS .................................................27

5.1 Conclusion ......................................................................................................27

5.2 Recommendations ..........................................................................................27

REFERENCES .......................................................................................................29

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 LIST OF ABBREVIATIONS

AGM Annual General Meeting

BOD Board of Directors

CAMCCUL: Cameroon Cooperative Credit Union League

COBAC: Bank Commission for Central African states

LO Loan Officer

BAPCCUL: Bamenda Police Cooperative Credit Union Limited

NGO: None Governmental Organization.

PV Payment Voucher

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 CHAPTER ONE
INTRODUCTION

1.1Back ground of the study

The idea of credit unionism was brought up in Cameroon by [Link] Anthony
Jansen, a Roman Catholic priest from Holland. The very first credit union in
Cameroon was created in Njinikom- North West Region in 1963 with a
membership of 16 and a total savings of [Link] idea was further spread
by Tony Barnicle and the idea of credit union spread all over the North West and
southwest regions. By the 8th day of June 1968, 34 credit unions were already in
existence. These credit unions came together to form the Cameroon Cooperative
credit union league (CAMCCUL) ltd, which is today regarded as the umbrella
under which all other credit unions function. It is also the largest micro-financial
institution in Cameroon and in the CEMAC sub region.
The concept of Internship can be traced back to the medieval practice of
apprenticeship where craft men passed on their skills and knowledge to younger
individuals. In the 20th century, internship began to emerge as a formalized training
approach in various profession such as medicine and law, where students gained
practical experience alongside their academic studies. The industrial revolution
brought about the need for specialized skills and practical training in various
industries. Companies started offering internship to students as a way to provide
hand-on experience and to identify potential future employees. With this
knowledge, Universities and Colleges recognize the importance of practical
experience in addition to academic learning. This became a means for students to
apply classroom knowledge to real-world scenarios and to gain insight into their
prospective careers. In a more interconnected and specialized world, internship

1
have become crucial for students to gain relevant experience, build professional
networks and enhance their skills.

1.2 OBJECTIVES OF INTERNSHIP

To assess the impact of micro finances (BAPCCUL) to the Cameroon economy

To observe the functioning of the organization including the administration

To develop knowledge and skills in aspects such as public relations, managing

employees and organizational innovation

To gain career knowledge

To identify the problems associated with leadership employee relationship in

BAPCCUL

To apply concepts and skills gained from academic experience to a professional

work setting

To apply technology and analytical skill to a specific work setting

To further develop and integrate personal characteristics such as self-awareness and

emotional stability, interpersonal and group process skill, communication,
collaboration problem solving skills and professional ethics.

And also, to be able to provide a report to meet up with my partial fulfillment of the
requirements needed to acquire my bachelor degree in Business Management

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 1.3 DEFINITION OF TERMS

 Internship: An internship is a period of work experience offered by an employer to

gives students and graduates exposure to the working environment, often within a
specific industry which relates to their field of study
 An Intern: This is someone who works in an organization with little or no pay or
other legal prerogatives of employment for the purpose of furthering a program of
education.
 An Organization: This is a social unit of people that is structured and managed to
meet a need or to pursue collective goals
 Cooperative: A cooperative is an autonomous association of persons united
voluntarily to meet their common economic, social and cultural needs and aspiration
through a jointly-owned and democratically controlled enterprise.
 A member: This is someone who officially belongs to an organization.
 Department: A department is a specialized functional area of an or gas to achieve
the goals and objectives organization.
 Key terms encountered include;
 Collateral: this is an asset that helps to reduce the risk of a loan.
 Deposits. The total value of funds placed in an account with an MFI that are payable
on demand to a depositor. This item includes any current, checking, or savings
accounts that are payable on demand. It also includes time deposits which have a
fixed maturity date.
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 Financial expense. All interest, fees, and commissions incurred on all liabilities,
including deposit accounts of client shield by an MFI, commercial and concessional
borrowings, mortgages, and other liabilities.
 Interest and fee expense on funding liabilities. All interest, fees, and commissions
incurred on deposit accounts of client shield by an MFI, as well as commercial or
concessionary borrowings by an MFI that are used to fund all financial assets.
 Loan: It is the act of giving money, property or other material goods to another party
in exchange for future repayment of the principal amount along with interest other
finance charges.
 Loans management: loan management is the process by which risks that are
inherent in the credit process are managed and controlled.
 Loan Delinquency: A loan is said to be at delinquent if all attempts to collect the
loan prove null, that is the loan cannot be recovered.
 Loan Delinquency Rate: It is the number of delinquent loans expressed as a
percentage of the total loan and the rate is 5% as specify by CamCCUL.
 Micro Finance Institutions: These are institutions that provide financial and non-
financial services to the people who are often rejected, [poor people] from standard
financial systems like banks.

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 CHAPTER TWO

PRESENTATION OF THE ORGANISATION

2.0 INTRODUCTION
This chapter presents to us the description of the industry, historical back ground of
the organization, the organizational chat as well as the function of each arm of the
organizational structure.
Cameroon being one of the developing countries with economic growth as it main
objective led to the creation of financial institutions among which are credit Unions?
Financial institutions are a diversity of commercial banks which provide services to
the public such as investment, money transfer among others .A Credit Union is micro
finance institutions made up of groups of people with a common goal in accordance
with the provision of the law for the purpose of promoting thrift among its members
and create source of credit for productive purposes
There exist different types of financial institutions today and they may either take
the form of a bank or Credit Union. However, their main objective is to collect
deposits from the public and give it out in the form of loans. A loan is an amount of
money the credit Union lends to its members for a particular period of time. These
loans are not given out for free but borrower must in return pay a certain amount of
interest. The interest rate charged on the amount loaned differs from one bank to the
other or from one Credit Union to another.
BAPCCUL is a micro finance institution. BAPCCUL operate on the program Alpha
micro finance BAPCCUL is micro finance institution whose main aim is to fight
against poverty among its members. As a result, they give out loans to it members
at a very low interest rate. These loans are payable either weekly or monthly base on
the characteristics of the project. Some loans however become delinquent as the
borrower refuses to show up for reimbursement. The problem here is to know and
carry the theoretical part of our school studies practically.
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This chapter presents to us the description of the industry, historical background of
the organization, the organizational chat as well as the function of each arm of the
organizational structure.

2.1 Historical background

In our country today, there is an increase in commercial activities which result to the
creation of Bamenda police Cooperative Credit Union Limited (BAPCCUL) with
the goal to provide a place where the public can save and withdraw money at will to
ease their daily transactions and to facilitate investment.

BAPCCUL is a micro finance institution with the main aim to provide loans to its
members at very low interest rates; as a result, members effectuate deposits or save
and can as well obtain loans from their savings.

The Bamenda Police Cooperative Credit Union (BAPCCUL) started operational on

5TH February 1969 by some members of the West Cameroon Police force. It main
objective was to provide financial services such as saving, loan and other financial
product to it member. The mane Bamenda Police originated from the city where the
credit union was founded which is Bamenda. It was established to cater for the needs
of police officers in Bamenda. In 1982 the common bond was extended to the
civilian population necessitating the slogan” NOT FOR POLICE ONLY”.
BAPCCUL is a member owned financial cooperatives that operate for the benefit of
its members, offering services at competitive dates with a focus on community
development and financial inclusion. BAPCCUL is typically known as a non-profit
organization, meaning that any profit generated are returned to members in the form
of dividend and they also give lower interest rates on loans to members. As at today
union can boast of 26 branches spread over the national territory. They include; Head
office Bamenda Commercial Avenue Old Treasury Street, Yaoundé Biyem-Assi,
Bafia, Nkambe, Ndu, Foumbot, Bafoussam Djemoun, Njombe, Yaoundé Emana,
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Bamenda Up station, Nwa, Makenene, Nkwen Ghana Street, Douala-Camp Yabassi,
Kumba, Mbot, Nkwen Mile 3, Bafoussam Tyo Ville, Voundou, Limbe, New
Bonaberi Douala, Oku, Songkolong Extension, Tonga Extension, Magba.2.1.1
Mission of BAPCCUL

The mission statement of this credit union is to continuously develop and improve
the livelihood of its cooperators and their committees through the provision of
proximate and efficient micro finance services.

2.1.2 Objectives of BAPCCUL

 To register new members at a very law rate compared to other credit union with
in the town.
 To provide high interest on savings to members.
 To provide genuine services to its members.
 To offer low interest rate on loans to members.
 To help secure member’s savings/deposits for future investments.
 Tohelpeducatethemembersontheissueofloanpoliciessoastoavoiddelinquency.
 To help in the transfer of money with in the country. Etc...

2.2 PRESENTATION OF THE ORGANIZATION (BAPCCUL)

2.2.1 THE LOCATION OF BAPCCUL

BAPCCUL is presently located at Ghana street Nkwen Due to the growing number
of people and businessmen who make the credit union to boom. The Head office of
BAPCCUL is located in Commercial avenue at former treasury street.

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 2.2.2THE ORGANIGRAM OF BAPCCUL
GENERAL ASSEMBLY

SUPERVISORY
s BOARD OF WOMEN’S
COMMITTEE DIRECTORS COMMITTEE

ss
EDUCATION BOARD CREDIT
COMMITTEE EXECUTIVE COMMITTEE

GENERAL
MANAGER

ASST GENERAL MANAGER

CHIEF CREDIT CHIEF CHIEF INTERNAL

OFFICER ACCOUNTANT CONTROLLER

LOAN ACCOUNTS HUMAN RERSOURCE/ I.T OFFICER

LITIGATION OFFICERS MARKETING OFFICER
RECOVERY
OFFICER OFFICERS
ss
BRANCH PROMOTION BRANCH MANAGER
COMMITTEE

s ACCOUNTANT MEMBER ASST. INTERNAL

CHIEF CREDIT OFFICER SERVICE HEAD CONTROLLER

ASST.
AGRIC. PUBLIC RELATION
LOAN LOAN ACCOUNTANT
OFFICER sOFFICER LOAN OFFICER
OFFICER

CASHIER I ACCOUNTS CLERK

DRIVER/CLEANER

CASHIER II ACCOUNTS/ ACHIEVE

CLERK 8
Source: BAPCCUL(Archives)

FUNCTIONS OF THE VARIOUS ARMS OF BAPCCUL

Annual General Meeting (AGM)

The annual general meeting which is made up of different people from different
works of life. The annual general meeting has the authority and the responsibility to
listen, correct, and adopt the minutes of the last AGM, discuss matters arising from
the last AGM minutes, listen and discuss the management report. He elects members
into vacant positions then any of the board of directors, youth committee and women
committee appoint the external auditor

Board of director (BOD)

The BOD of BAPCCUL is made up of seven persons (the president, the vice
president, the secretary and four members) elected by the AGM. These members
meet on regular basis to see that the credit union functions well.

The supervisory committee

This committee is composed of three members elected at the AGM of the union.
These members have a term of office of three years renewable once. They control
the union so that their activities are in conformity with the rules, ethics and laws
guiding the running of the credit union in order to secure the interest of members.

The women committee

The women committee of BAPCCUL is made up of three members, the chairlady,
the secretary and a member elected by the AGM for the promotion and sensitization
of women members of the union.

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The youth committee
This committee is made up of three members the chairperson, the secretary and one
member. They are elected by the AGM of three years term of office each renewable
once. Their duty is to encourage youths to save in order to alleviate poverty in the
society since youths are leaders of tomorrow.

The credit committee

This committee is in charge of deliberating on loan application forms that are above
the granting limit of the AGM in accordance to the loan policy.

The education committee

This committee is in charge of organizing general education meetings; carry on
promotion in the institution, do visibility study where new branches can be formed.

The manager
Managers are found at the level of all branches including the head office of the union.
He coordinates the daily activities of the organization and writes reports to be
submitted to the AGM.

Branch manager
He works in direct collaboration with the general manager. He accomplishes
organization’s goals by accepting ownership for accomplishing new and different
request, exploring opportunities to add value to job accomplishment. He works to
achieve growth and profitability target of the organization, monitors and evaluate
the branch performance to generate a healthy portfolio including monitoring client
satisfaction; he supervises the field operation team.

The accountant
The main function of the accountant is to reconcile the bank statement of each
transaction carried out for example, inter-bank transaction, after this, he prepares the
reconciliation statement for each transaction.
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Loan officer (LO)
He keeps records of all the loans given out and also he teaches the members on the
type of loan they can take.

The cashier
They report to the accountant and are given the authorities to issue cash receipts for
all money received and payment vouchers (PV) for all money paid out, total the
cashbooks at the end of each day and reconciles physical cash with the cash book
balance, pay to borrowers all approved loans. They are guided in their duties by the
cash management policy designed and handed to them by management, pay all other
expenses as approved by the manager and which are in accordance with the laid
down policies.

Security
The guard is responsible for the security of the credit union when this is done;
members and potential members feel secured and will therefore continue doing
business with the union.

Cleaners
They report to the manager and are given the authority to perform the following
duties; they keep the office building and environment clean, empty paper bins and
burns all dirt, performs other duties as may be assigned from time to time by the
manager.

Tellers
These are staff that work in the front office to oriented members and assist them in
their transactions. They also give advice to members on the normal functioning of
the credit union. They also help the members to fill the pay-in-slips, special
withdrawal slips for those who are unable to fill the respective forms.

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2.2.4 The mission of the organization
The mission of BAPCCUL is to provide services to improve the economic and social
wellbeing of members as well as to practice the value of equality, equity, and manual
self-help and paying a fair rate of interest on savings to its members.

2.3.1 Objectives

-The main objective of BAPCCUL is to provide members with required quality and
affordable financial product and services which do not only meet but exceeds
member’s expectation. The organization accepts savings and gives out loans to its
members at reasonable interest rates.
-Another important objective is that, it promotes, attracts and encourages active
members.
-The organization manages its affairs in the society in a responsible manner.
-It also provides an environment that will attract development and return the human
resources necessary to deliver a high level of member service.
-they also have the objective to maintain a structure that provides vision, integrity
and leaders hip to its organization.
-BAPCCUL provides its members with free education and business straining on
productive credit and business creation and also keeping off business records.
-It is also known to be different from other banks because its banking system
accountably has much to do when it comes to accounting.

2.3.2 Products and services of the organization

BAPCCUL is an MFI of over six thousand members which brings out people from
all groups of life. Its objectives are to elevate poverty through the offering and selling
of the following products and services Shares account: You can simply become one
of the owners of a multi-million Micro Finance institution as a function of a share
holding of thirty thousand francs CFA (30,000).
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 Savings account: Here, the magic of “small drops marked a mighty ocean” is
assured as savings range from five hundred francs (500) CFA upward. Your
savings constitute your statutory project contribution in the event of any loan
application.
 Definite savings: Saving facilities exist for expected events and/or anniversaries
like back-to-school, feast and ceremonies at an attractive interest to savers.
 Deposit accounts: Accounts operated at call or short notice with no ceiling at a
very affordable rate is offered especially for salary collection, business accounts
and loan distribution.
 Contact agent service: Regular contact agent services are offered at home or
business premises by commissioned contact agents at very affordable charges.
These agents’ helps to educate, inform and members on regular basis.
 Subsidiary loans: Subsidiary loans exist for members with standing orders, those
who contribute through the contact services and those who have irrevocable of
contact proceeds, at a very affordable basis.
 Salary collection: Your salary could be collected for you following an
arrangement with your employer or bankers to facilitate payment to you
through BAPCCUL at very affordable rates.
 Productive loans: Business loans based on the business needs assessments and its
relative viability are offered at very affordable rates.
 Ordinary loans: Ordinary loans for consumption and socials based on savings,
bank standing order/transfers, pledges and other easily realizable conditions are
offered where and when capacity to pay back is established.
 Insurance services: An insurance for loans contracted and/or payment disability
is offered at no extra cost to the members.
 Minors’ accounts: Account for children below maturity age are offered in an
attempt to blend the biblical philosophy of “Teach a child how to grow……” The
13
 objectives being to enhance education with no difficulty, ensure business with no
capital deficiency, etc. these accounts yield interest to the owners.
 Group account: this account is meant to guarantee the safety of your money with
your group. It enables groups to avoid the risk of embezzlement of their funds by
their treasurers. Groups also benefit from interest annually. Moreover, they can
withdraw at any time upon group request. To operate this account, three signatories
are compulsory; the president, the financial secretary and the treasurer.
 Christmas and anniversary account: these are those accounts opened by
members for particular anniversaries. Withdrawals are made whenever the time for
the occasion comes. The account earns interest which is credited at the end of the
year.
 School fees account: this is a sub account opened by members so as to save
regularly towards the school needs of their children. Withdrawals are made from
this account towards the start of the school period
 Retirement accounts: Accounts to cater for the owners during retirements are
offered. These accounts relieve the people from the grief, pain and stress that come
along with retirement especially for those who don’t imagine.
 Term deposit: Blocked deposits at very attractive rates are offered to help you
manage your liquidity better.
 Transfer of accounts: Accounts are transferable to and from other credit unions
at no extra cost to the beneficiary.
 Hire purchase operations: Loans in kind at very affordable conditions available
for the acquisition of business assets.
 Money transfer: Automated instant cash transfer and manual transfer services
exist via the KIPCCUL. The promptness, security and accuracy of these services
have been tested and trusted by many members.

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 “Njangi” financing: “Njangi” financing facilities are also offered to all reputable
“Njangis”
 Special withdrawal slips: these exist to facilitate deposit withdrawals through
third parties and any counter withdrawals.
 Business orientation: Orientations on proper business management at different
levels are offered to members venturing into business.
 Counseling: Counseling services on investment related issues are given by
experienced counselors to members with no cost.

15
 CHAPTER THREE

INTERNSHIP ACTIVITIES

3.0 INTRUDUCTION
In this chapter, the intern shall present the activities carried out during the one month
internship in BAPCCUL and the benefits derived from the internship and difficulties
encountered during this period.

3.1 PRESENTATION AND RECEPTION IN BAPCCUL.

TheinternwaswarmlywelcomedatthereceptiononAugust3rd2021bythemanagerandw
asorientedonhowthevariousdepartmentsfunctions.

3.2PRESENTATION OF INTERNSHIPACTIVITIES.
The first week, the intern was assigned to perform several tasks this started
with how to opening an account with them. To open an account in BAPCCUL, a
member has to go through the following procedures

 Fill a membership form with the assistant of the Credit Union staff using National
Identity Card or Birth Certificate.
 Pay a registration fee of 3000fcfa to cover the cost of documentation.
 Buy 30 shares of 1.000fcfa each that is 30.000fcfa. (it is refundable upon
termination of membership contract or transfer to another credit union).
 Summit 2 passport size photographs to be fixed on your passbook and membership
form for easy identification.
 Pay a building fee of 2000fcfa.
 Sign the membership register.
 Own a passbook in which your transactions are recorded in it and from which
verifications are made if in case of members not being clarified about any
transaction.

16
 Own a union uniform (but not necessary).
 Save at least 500fcfa and make it grow by saving regularly.
Once the above conditions have been fulfilled; you automatically become a
member (shareholder) of BAPCCUL and not a customer.

3.2.1Customer service department

Here the member service is to deal with the welcoming of both old and new
members. In this department, the intern opens an account for the new members after
letting them embers knows how the account functions this is done by filling the
membership form which comprises of the members name, date of birth, occupation,
address, Identity card number, the name of the beneficiaries and the name of the
witness

Benefits of Membership at BAPCCUL

Your transactions are confidential.

Interest and dividends are calculated monthly and paid yearly on your savings and
shares respectively.

As a member, you automatically take decisions on the smooth functioning of

BAPCCUL.

Termination of membership contract

A person shall cease to be a member:

 In the event of death, legal or permanent mental illness.

 In the case of a withdrawal by a written notice of at least 3months.
 Where there is no common bond any longer, provided that someone who loses
his/her common bond may continue to be a member subject to the approval of
the board of directors.
 By expulsion, withdrawal.
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  Default in the repayment of loans due or part of the loans due for a period
exceeding one year.
 Imprisonment as a result of a criminal act involving dishonesty.

Finally, the intern was thought how to fill the deposit slip and withdrawal slip.

3.2.2 CASHIER OFFICE.

The intern works with the cashier and he was taught on alpha software to do
transactions in the system. The intern also had to do cash reconciliation at the end of
the day; the intern will sum all the money in hand and that in the machine to see if
they balance. Also, I was taught that charges are given when a member wants to
deposit money. However, with the deposit account, it does not yield any interest and
withdrawal can be done at any time without any notification unlike with the savings
account where no charges are required when depositing and also it yields interest
and notification is being given before any withdrawal is done. The intern learned
that if a student opens an account with BAPCCUL, the student will enjoy the
following benefits. The student is exempted from the payment of any charges before
collecting or withdrawing money from his or her savings. The student is not
permitted to contract a loan. Lastly, the intern was taught on how to back up the
union transaction for the day in a CD in case of theft or fire the union still has
everything in the Compact Disk (CD).

3.2.3Loan Department
Here, the interns were thought on how to calculate loans and interest rates on them,
delinquent amount and also to fill the loan forms and the filling of these loan forms
usually concerns the members. The loan officer and the manager the intern was
opportune to fill the loan form and give it to the members to sign it. The procedure
for a loan application to be valid is as follows:

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 All loan applications on the prescribed loan form shall be neatly without
mutilations and summated to the credit union officer at least four days before the
loan committee sits.
 Loan application forms shall be paid for by members who present authentic and
official identification documents (national identity card, residential permit or
passports etc.).
 All loans shall be studied and appraised by the loan officer who shall make
recommendations to his or her hierarchy as soon as he or she receives the
applications.

[Link] Loan repayment.

Loan repayment is usually done on monthly base although it could also be paid
weekly, quarterly or yearly depending on the nature of business and the arrangement
between the borrower and the lender. This payment can be by cash, cheques or
through an account to account transfer. The rate of interest on normal loan is 1.5%
or 15frs per thousand or 18% is paid annually as interest.

[Link] TYPES OF LOANS OFFERED BY BAPCCUL.

Social and consumption loans: This shall be granted within savings or sure ties
with other collateral security, and not exceeding the borrower savings.

Business loans: These are loans for business purposes. It is either to setup a business
or to invest more into an existing business.

Real estate loans: These are loans for agricultural reasons.

Special loans: These are loans for the following purposes; school fees, Christmas
and anniversary activities. These loans are granted for a maximum amount of
500,000FRS and a tan interest of 2.5%and for a duration of 6months.

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Agricultural loans: These are loans for agricultural reasons.

School fee loan: These are loans granted to members to enable them meet up with
the school needs of their children.

Overdraft loans: These are loans granted to workers and pensioners whose salaries
pass through BAPCCUL.

Contract financing: These are loans meant for the financing of public/private
contract won by members.

Njangi financing loans: These are loans benefited by dully registered group
whereby all the members of the group benefits from the loan at the same date.

Hire purchase loan: This loan is to help members acquire equipment such as
motorcycle, furniture etc.

Loans to the less privilege: This shall be granted to business persons of lower
capacity so as to boast their level of business

Project loans: This is a loan co-manage by the member and the credit union which
is granted after a careful study of the proposed project

Golden loan: This loan shall be financed by CamCCULL

[Link] Qualification for a loan.

Loans shall be granted to members only. That is, registered individual members
and cooperate bodies, groups and societies who have fulfilled the required conditions
governing the granting of loans in the loan policy of BAPCCUL

A member within the first three months that is 90 days can obtain a loan within his
or her member savings or above but not more than thrice the savings.

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Members below the age of 18years of age shall not be granted loans.

Loans shall be covered by the savings or collaterals.

[Link] The 5Cs (five) of credit granting.

1. Capital: If the borrower lacks capital, this means that he or she will be unable to
pay back the loan.
2. Capacity: The loan officer need to ensure that the borrower is able and capable or
replying the loan
3. Collateral: These are securities backed by the loan that is what will be taken if the
loan is not paid at the right time.
4. Conditions: The environment and political fact or sand the conditions of the
country at time are also taken into consideration before giving out the loan
5. Character: Here we look at the person’s good faith which is he’s or her attitude
towards credit.

3.2.4Accounting Department
At the accounting office, the accountant report to the manager and supervise all the
staff. The accountant has several functions among which are the following.
 They keep all the records of the union. That is updating of fall the accounts and
ensuring that all the receipts and banking documents are properly filled.
 At the end of each month, they treat salaries for both staff of the union and salary
earners. That is salary of some civil servants and other private workers being paid
at the level of the credit union.
 The account ant is in charge of treating banks tending orders (this is done for
members who decide to place orders on how part of their salaries can be used in
servicing their loans with other institutions).

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  They are responsible for preparing the monthly financial statement, budgetary
central rationalized and coverage report to the board and copies forwarded to
CamCCUL after deliberation.
 They are responsible for reconciling inter-branch accounts; western union
reconciliation and making sure that all the transactions are balanced.
 The accountant attends to members with cases that cannot be handled in the
counter.
 The accountant is responsible for starting up the day and ending up with a backup
in the system.
 The accountant is also responsible for preparing the attestation of accounts,
attestation of non-indebtedness for members.
 They reconcile the cashier (cash control) on the daily bases before closing.
 They maintain a good relationship between co-workers, management, elected
officials and the general membership.

3.3Problems encountered during the internship

During my internship period, several problems were encountered relating to the
different departments. Some of which are;
1. It was so difficult posting questions to elderly people during times of loan interview
in the loan office
2. At the level of the school, there was no academic supervisor for a control exercise
to verify how the internship was going.
3. The time frame to carry out my internship activity was so short and the could not
permit me spend much time in each department in order to learn be yond.
4. Dealing with a population made up of people from different backgrounds and classes
was not easy.

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 CHAPTER FOUR

SITUATION ALANALYSIS

4.0 Introduction.
This chapter handles the strength, weaknesses, opportunities and threats that
BAPCCUL has. Strengths and weaknesses is the internal elements as well as
opportunities and threats which are the external elements as analyzed below.

4.1 Organizational strength and weaknesses

Strengths of BAPCCUL
strength is action that you can do well. These may be your abilities, talents or skills.

 The union has well trained personnel from good educational backgrounds.
 BAPCCUL is situated almost at the center of the town where it can easily be
accessed by first timers and since its building is very big. It is visible to all.
 They have close relationship with its members. The union has committees in
charge of the social issues of the union (Youth and women committees).
 The approach adopted by BAPCCUL to operate under an umbrella institution
CamCCUL, is relatively good for the financing of members’ activities and
rural development.
 The work force of BAPCCUL is very energetic because most of the work
force consists of the youths.
 BAPCCUL has four branches spread in the different regions of the country
hence diversification.
 BAPCCUL has a high-level savings and deposits account. With this saving
and deposits account BAPCCUL has liquidity to run its transactions.
 BAPCCUL has the biggest micro finance establishment in Bui division and
has a sizable membership from all groups of life.
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  BAPCCUL has very reasonable financial resources which helps them to grow.
These sources can be well seen on the domains of member’s savings.
According to 2012 brief statistic information, there had to take membership
of five thousand, with an outstanding loan of above one billion. Looking at
this BAPCCUL has enough funds to give out as loans and so strengthen the
growth of the organization.

Weaknesses of BAPCCUL

They are those qualities and features that prevent someone or something from being
effective or useful.

 Work overload on some employees. For instance, only two employees at the
member services, only one security guard and one cleaner. The work tends to be
too much for these workers to satisfy the customer
 Lack of interconnectivity of the branches which is prone to errors in adjusting
member’s accounts.
 Growing bad debts and doubtful loans and realization of the defaulters’
guarantee. That is high loan delinquency level of BAPCCUL which is risky
for the institution.

Opportunities offered by BAPCCUL

Opportunities are exploitable set of circumstances with uncertain outcomes,

requiring commitment of resources and involving exposure to risk.

 -Opportunities offered by the ministry of finance to MFI are to be able to pay

pensions, civil servant salaries and a host of other financial services through
MFIs.

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  -There is also a chance of extension; BAPCCUL is not in all the ten regions
of Cameroon. It has an opportunity to expand its boundaries to the other
regions not found.
 -The micro finance sector of Cameroon is around 23.4%. This rate indicates that
all micro finance establishments in Cameroon offer the same product to the
public.
 -BAPCCUL is making everything possible to offer new products to the
general public.
 -BAPCCUL is affiliated to CamCCUL, so it is under the umbrella of
CamCCUL, they can always run to CamCCUL in times of difficulties to either
seek advice or borrow huge sums of money from them.

Threats identified at BAPCCUL

Threats are agents, factors or a force in an organization’s external environment that

is out of control and can directly or indirectly affect its chance of success or failure.
The following are some threats of BAPCCUL.

 Some rules and regulations of CamCCUL are of great threat to BAPCCUL

because they may not be up to the task.
 Frequent cut of electricity supply or mass movement of youths.
 Low saving culture of the people. Some people prefer to save in the landed
properties or animal than to save with the credit unions.
 There is always competition by other MFIs.
 Cameroon has over 250 ethnic groups with different mother tongues for
BAPCCUL to penetrate all these places. They are bound to study all these
vernaculars and the various cultures and since this is not possible, it becomes
a threat to the growth of BAPCCUL.

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 The strict conditions in contracting loans scare most members which is a major
source of income generation

4.2 LESSONS LEARNT

At the end of the internship, the intern was able to benefits from the following;

 The various procedures followed in order to become a member of BAPCCUL.

 The intern was able to open accounts of new customers
 The intern was able to record transactions in the ledgers
 The intern learned the procedure on how to grant loan
 The intern learned the various loan policies
 The intern was able to balance account for the daily banking transactions as in
book.
 The intern also learned on how to interact with different sect of people.
 The intern was able to merge theory with practical.
 Thanks to it, the intern knows how transactions are made practically and what
the accounting cycle was all about in office.
 Finally, the intern was taught on how to sensitize.

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 CHAPTER FIVE

CONCLUSION AND RECOMMENDATIONS

5.1 Conclusion
After the internship undertaken in BAPCCUL, the intern experienced that financial
statement which shows the financial situation and position of a union for a period of
time where done in the same way as in class. Thus, it was not strange to the intern.

Secondly, interest rate calculated. Theoretically, interest earned on loan and savings
can be gotten easily by simple mathematical solving. In the field, interest is dealt
base on portfolio in tabular forms where by interest rate formulae are not necessarily
needed. They equally pay dividend through share month.

Thirdly, the process of accounting: The documents of primary entry as seen in theory
were being process in the same way in practice till the preparation of the financial
statement but for some names of account that differed.

Lastly everything being equal, practical needs theory to know the basics and theory
needs a lot of practical to retain theory.

5.2 Recommendations

It was seen by the intern that for the Union to function better, it will have to take
note of the following points;

 On the issue of loan delinquency, the management should grand loans to

members based on sure ties and members’ credit worthiness.
 In order to combat the problem of competition arising from other financial
institutions, BAPCCUL should improve on management, communication
technology and ensure their services are fast and accurate.

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  BAPCCUL should also open more branches in other regions of Cameroon in
order to better create awareness and thus BAPECCUL should also open
branches especially in rural areas as this can encourage the poor to save.
 To have an encouraging membership, BAPCCUL should improve on how to
handle member’s documents and also take into account members suggestions
during decision making.
 The union should improve on the marketing and publicity sectors to make the
public aware of the union services and also to sensitize the public to be members
by employing and advertising agent.
 To motivate employees, the management of BAPCCUL should also organize
workshops for its staffs as this can better Increase the service quality and staff
performance, thus contributing to its success and avoiding operational risk.
 Employees should not be overloaded with work, this helps in the relaxation of
employees and will increase job satisfaction of employees which is in the best
interest of the union.

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REFERENCES
 Internship website, [Link]

 BAPCCUL annual report (2024).

 BAPCCUL’s Loan Policy (2024).

 Oxford advance learner’s dictionary, 6th Edition.

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