Instruction Manual

COMMERCIAL ELECTRIC WATER HEATERS

MODELS STCE31-50/80/119 &
ITCE31-50/80/119
INSTALLATION - OPERATION - SERVICE
[Link] MAINTENANCE - LIMITED WARRANTY
American Water Heater
Johnson City, TN 37605

(OPTIONAL)

Thank you for buying this energy efficient water heater.

We appreciate your confidence in our products.

PLACE THESE INSTRUCTIONS ADJACENT TO HEATER AND NOTIFY OWNER TO KEEP FOR FUTURE REFERENCE.

PRINTED 1215 198079-008

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 SAFE INSTALLATION, USE, AND SERVICE
The proper installation, use and servicing of this water heater is extremely important to your safety and the safety of others.

Many safety-related messages and instructions have been provided in this manual and on your own water heater to warn you and
others of a potential injury hazard. Read and obey all safety messages and instructions throughout this manual. It is very important
that the meaning of each safety message is understood by you and others who install, use, or service this water heater.

This is the safety alert symbol. It is used to alert you

to potential personal injury hazards. Obey all safety
messages that follow this symbol to avoid possible
injury or death.

DANGER indicates an imminently hazardous

DANGER situation which, if not avoided, will result in
death or injury.

WARNING indicates a potentially hazardous

WARNING situation which, if not avoided, could result
in death or injury.

CAUTION indicates a potentially hazardous

situation which, if not avoided, could result
CAUTION in minor or moderate injury.

CAUTION used without the safety alert

symbol indicates a potentially hazardous
CAUTION situation which, if not avoided, could result
in property damage.

All safety messages will generally tell you about the type of hazard, what can happen if you do not follow the safety message, and
how to avoid the risk of injury.

IMPORTANT DEFINITIONS

• Qualified Installer or Service Agency:

Installation and service of this water heater requires ability equivalent to that of a Qualified Agency (as defined by ANSI below) in the
field involved. Installation skills such as plumbing, electrical supply are required in addition to electrical testing skills when performing
service.

• ANSI Z223.1 2006 Sec. 3.3.83:

“Qualified Agency” - “Any individual, firm, corporation or company that either in person or through a representative is engaged in and is
responsible for (a) the installation, testing or replacement of gas piping or (b) the connection, installation, testing, repair or servicing of
appliances and equipment; that is experienced in such work; that is familiar with all precautions required; and that has complied with all
the requirements of the authority having jurisdiction.”

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 GENERAL SAFETY INFORMATION
PRECAUTIONS HYDROGEN GAS (FLAMMABLE)
DO NOT USE THIS WATER HEATER IF ANY PART HAS BEEN
EXPOSED TO FLOODING OR WATER DAMAGE. Immediately
call a qualified service technician to inspect the water heater and to
replace any part of the control system which has been under water.
If the unit is exposed to the following, do not operate heater until all
corrective steps have been made by a qualified service technician.

1. External fire.
2. Damage.
3. Firing without water.

GROUNDING INSTRUCTIONS
This water heater must be grounded in accordance with the
National Electrical Code and/or local codes. These must be Hydrogen gas can be produced in a hot water system served by this
followed in all cases. Failure to ground this water heater properly heater that has not been used for a long period of time (generally two
may also cause erratic control system operation on ELECTRONIC weeks or more). Hydrogen gas is extremely flammable. To reduce the
CONTROL models. risk of injury under these conditions, it is recommended that the hot water
faucet be opened for several minutes at the kitchen sink before using any
This water heater must be connected to a grounded metal, permanent electrical appliance connected to the hot water system. If hydrogen is present
wiring system; or an equipment grounding conductor must be run with there will probably be an unusual sound such as air escaping through the pipe
the circuit conductors and connected to the equipment grounding as the water begins to flow. THERE SHOULD BE NO SMOKING OR
terminal or lead on the water heater. OPEN FLAME NEAR THE FAUCET AT THE TIME IT IS OPEN.

When servicing this unit, verify the power to the unit is turned off prior to opening the control cabinet door.

CAUTION
Improper installation, use and service may
result in property damage.
• Do not operate water heater if any part has been
exposed to flooding or water damage.
• Inspect anode rods regularly, replace when significantly depleted.
• Install in location with drainage.
• Fill tank with water before operation.
• Properly sized thermal expansion tanks are required on all
closed water systems.
Refer to this manual for installation and service.

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 TABLE OF CONTENTS
SAFE INSTALLATION, USE AND SERVICE..................................... 2 ELECTRONIC CONTROL MODELS OPERATION.......................... 21
GENERAL SAFETY INFORMATION.................................................. 3 Control System Features.......................................................... 21
TABLE OF CONTENTS...................................................................... 4 Control System Navigation....................................................... 21
INTRODUCTION................................................................................ 4 Desktop Screen...................................................................21-23
Preparing for the New Installation.............................................. 4 Temperatures Menu.............................................................23-24
DIMENSIONS AND CAPACITIES DATA............................................ 5 Temperature Settings............................................................... 24
APPROVALS...................................................................................... 6 Heater Status Menu.................................................................. 25
FEATURES AND COMPONENTS..................................................7-8
Economy Mode Setup Menu...............................................25-26
LOCATING THE NEW WATER HEATER........................................... 9
INSTALLATION................................................................................ 10 Economy Mode Settings......................................................26-28
Required Ability......................................................................... 10 Alarm Output Setup Menu........................................................ 29
General..................................................................................... 10 Display Settings Menu.............................................................. 29
Mixing Valve Usage.................................................................. 10 Heater Information Menu.....................................................29-30
Chemical Vapor Corrosion........................................................ 10 Current Fault / Alert Menu........................................................ 30
Circulating Pump...................................................................... 10 Fault Occurrence Menu............................................................ 30
Insulation Blankets................................................................... 10 Restore Factory Defaults Menu...........................................30-31
Temperature-Pressure Relief Valve..................................... 10-11 MAINTENANCE............................................................................... 31
Water Line Connection............................................................. 11 General................................................................................31-32
Closed Water System............................................................... 11 Flushing.................................................................................... 32
Thermal Expansion................................................................... 11 Sediment Removal................................................................... 32
ELECTRICAL................................................................................... 12 Water and Lime Scale Removal..........................................32-33
OPERATION..................................................................................... 19 TROUBLESHOOTING CHECKLIST................................................ 34
General..................................................................................... 19
Filling the Water Heater............................................................ 19 Not Enough or No Water.......................................................... 34
Start Up.................................................................................... 19 Water Heater Makes Strange Sounds...................................... 34
Draining the Water Heater........................................................ 19 If You Cannot Identify or Correct the Source of Malfunction............. 17
TEMPERATURE REGULATION...................................................... 20 Leakage Checkpoints............................................................... 35
High Temperature Devices....................................................... 20 PIPING DIAGRAMS....................................................................36-47
Thermostat Controls................................................................. 20 MANIFOLD DIAGRAMS................................................................... 48
Thermostat Settings – Surface Mount Control Models............. 20 PARTS LIST................................................................................48-49
Thermostat Settings – Electronic Control Models.................... 21 WARRANTY..................................................................................... 51

INTRODUCTION
Thank You for purchasing this water heater. Properly installed and Particular attention should be given to the installation of thermometers
maintained, it should give you years of trouble free service. at the locations indicated in the diagrams as these are necessary for
checking the operation of the heater.
Abbreviations Found In This Instruction Manual:
• AHRI - Air Condition, Heating and Refrigeration Institute Be sure to turn off power when working on or near the electrical
• ANSI - American National Standards Institute system of the heater. Never touch electrical components with wet
• ASME - American Society of Mechanical Engineers hands or when standing in water. When replacing fuses always use
• NEC - National Electrical Code the correct size for the circuit. see page 13.
• NFPA - National Fire Protection Association
• UL - Underwriters Laboratory The principal components of the heater are identified on pages 7 & 8.
The model and rating plate on page 6 interprets certain markings into
useful information. Both of these references should be used to identify
PREPARING FOR THE INSTALLATION the heater, its components and optional equipment.
2. The installation must conform with these instructions and the
local code authority having jurisdiction and the requirements of
the power company. In the absence of local codes, the installation
must comply with the current editions of the National Electrical
Code, NFPA 70 or the Canadian Electrical Code CSA C22.1.
The National Electrical Code may be ordered from: National Fire
Protection Association, 1 Batterymarch Park, Quincy, MA 02269.
The Canadian Electrical Code is available from the Canadian
Standards Association, 8501 East Pleasant Valley Road,
Cleveland, OH 44131.
3. If after reading this manual you have any questions or do not
understand any portion of the instructions, call the toll free number
listed on the back cover of this manual for technical assistance.
A sample rating plate is shown on page 6 of this manual. In order
to expedite your request, please have full model and serial number
1. Read the “General Safety Information” section of this manual first and available for the technician.
then the entire manual carefully. If you don’t follow the safety rules, the
water heater may not operate safely. It could cause DEATH, SERIOUS 4. Carefully plan your intended placement of the water heater. Examine
BODILY INJURY AND/OR PROPERTY DAMAGE. the location to ensure the water heater complies with the “Locating
the New Water Heater” section in this manual.
This manual contains instructions for the installation, operation,
and maintenance of the electric water heater. It also contains Installation and service of this water heater requires ability equivalent
warnings throughout the manual that you must read and be to that of a licensed tradesman or qualified agency (page 2) in the
aware of. All warnings and all instructions are essential to the field involved. Plumbing and electrical work are required.
proper operation of the water heater and your safety. READ 5. For installation in California this water heater must be braced or
THE ENTIRE MANUAL BEFORE ATTEMPTING TO INSTALL anchored to avoid falling or moving during an earthquake. See
OR OPERATE THE WATER HEATER. instructions for correct installation procedures. Instructions may be
obtained from California Office of the State Architect, 1102 Q Street,
Detailed installation diagrams are in this manual. These diagrams will Suite 5100, Sacramento, CA 95811.
serve to provide the installer with a reference for the materials and
method of piping suggested. IT IS NECESSARY THAT ALL WATER 6. Massachusetts Code requires this water heater to be installed in
PIPING AND THE ELECTRICAL WIRING BE INSTALLED AND accordance with Massachusetts 248-CMR 2.00: State Plumbing Code
CONNECTED AS SHOWN IN THE DIAGRAMS. and 248-CMR 5.00.
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 DIMENSIONS AND CAPACITIES DATA
This Instruction Manual covers two different commercial
electric water heater models:
The first models, identified as “STCE”, are referred to as “Surface Mount
Control” model. Those models are factory equipped with surface mounted
thermostat/ECO combination control.
The second models, identified as “ITCE”, are referred to as electronic control
model, are factory equipped with an electronic control system and immersion-
type temperature probe.

Figure 1

Model Number Tank Capacity in Gallons (Liters) A - Inches (mm) B - Inches (mm) C - Inches (mm) Inlet/Outlet
(S,I)TCE31-50 50 (189.3) 55 3/4 (1416) 21 3/4 (552) 27 (685) 1 1/4
(S,I)TCE31-80 80 (302.8) 60 1/4 (1350) 25 1/2 (648) 31 (787) 1 1/4
(S,I)TCE31-119 119 (450.5) 62 1/4 (1581) 29 1/2 (749) 35 (889) 1 1/4
Table 1.

RECOVERY RATE IN GALLONS PER HOUR*

Temperature Rise °F
Standard BTU/
KW Input Hour 30° 40° 50° 60° 70° 80° 90° 100° 110° 120° 130° 140°
6 20,478 82 62 49 41 35 31 27 25 22 21 19 18
9 30,717 123 92 74 62 53 46 41 37 34 31 28 26
12 40,956 164 123 98 82 70 61 55 49 45 41 38 35
13.5 46,075 184 138 111 92 79 69 62 55 50 46 43 40
15 51,195 205 154 123 102 88 77 68 61 56 51 47 44
18 61,434 246 184 148 123 105 92 82 74 67 61 57 53
24 81,912 328 246 197 164 140 123 109 98 89 82 76 70
27 92,151 369 276 221 184 158 138 123 111 101 92 85 79
30 102,390 410 307 246 205 176 154 137 123 112 102 95 88
36 122,868 492 369 295 246 211 184 164 148 134 123 113 105
40.5 138,226 554 418 3332 277 237 208 1185 166 151 138 128 119
45 153,585 615 461 369 307 263 230 205 184 168 154 142 132
54 184,302 738 553 443 369 316 277 246 221 201 184 170 158
*Figured at 1 KW (3413 Btu) = 4.1 gallons at 100°F temperature rise.
To determine recovery rate per minute, divide recovery rate per hour by 60.
Table 2.
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 APPROVALS

Low Lead Content

All models meet All models are listed
National Sanitation by Underwriters
Foundation NSF-5 Laboratories Inc.
requirements.

MODEL AND RATING

COMMERCIAL STORAGE
TANK WATER HEATER LISTED
22U1
Low Lead Content
MODEL NUMBER SERIAL NUMBER ITEM ID / PART NUMBER

No. OF WATTS WATTS

PHASE VOLTS - AC ELEMENTS EACH TOTAL

CAPACITY US GAL STANDBY LOSS MAX WORKING

RATED MEASURED % WATTS PRESSURE

6
FEATURES AND COMPONENTS

ELECTRONIC CONTROL MODELS

Figure 2

7
FEATURES AND COMPONENTS

SURFACE MOUNT CONTROL MODELS

Figure 3

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 LOCATING THE NEW WATER HEATER
FACTS TO CONSIDER ABOUT THE LOCATION • Near a floor drain. The heater should be located in an area where
leakage of the tank or connections will not result in damage to
the area adjacent to the heater or to lower floors of the structure.

• Close to the point of major hot water usage and the power supply.

• Hot water piping and branch circuit wiring should be as short

as possible.

• Insulate hot and cold water piping where heat loss and
condensation may be a problem.

• Heater construction permits installation, maintenance, and

service work to be performed through the front control panel.
Carefully choose a location for the new water heater. The placement
is a very important consideration for the safety of the occupants in • Suggested clearances from adjacent surfaces are 12 inches
the building and for the most economical use of the water heater. on top, 30 inches in front for access to the unit.

Whether replacing an old water heater or putting the water heater in • The heater may be installed on or against combustible surfaces.
a new location, the following critical points must be observed. The The left side and back may be placed flush against adjacent
water heater must be located: surfaces.

• On a level surface. Shim the channel type skid base as necessary • The temperature of the space in which the water heater is installed
if levelling is required. must not go below 32°F or above 122°F.

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 INSTALLATION
REQUIRED ABILITY CONTAMINATED WATER
Installation and service of this water heater requires ability equivalent
to that of a qualified agency (page 2) in the field involved. Plumbing This water heater shall not be connected to any heating
and electrical work is required. system(s) or component(s) used with a non-potable water
heating appliance.
GENERAL
Toxic chemicals, such as those used for boiler treatment shall not
The installation must conform with these instructions and the be introduced into this system.
local code authority having jurisdiction and the requirements of
the power company. In the absence of local codes, the installation
must comply with the current editions of the National Electrical
Code, NFPA 70 or the Canadian Electrical Code CSA C22.1. CIRCULATING PUMP
The National Electrical Code may be ordered from: National Fire
Protection Association, 1 Batterymarch Park, Quincy, MA 02269. Field installed circulating pumps should be of all bronze
The Canadian Electrical Code is available from the Canadian construction.
Standards Association, 8501 East Pleasant Valley Road,
Cleveland, OH 44131.
Note: To comply with NSF Standard 5 installation requirements INSULATION BLANKETS
the bottom of the water heater must be sealed to the floor with a
silicone based sealant or elevated 6 inches above the floor.
Insulation blankets are available to the general public for
Do NOT test electrical system before heater is filled with water, follow external use on electric water heaters but are not necessary with
the START UP procedure in the OPERATION section of this manual. this product. The purpose of an insulation blanket is to reduce
the standby heat loss encountered with storage tank heaters.
The principal components of the heater are identified in the
Features and Components illustrations on pages 6 and 7. Your water heater meets or exceeds the EPACT and ASHRAE/
IES 90.1 standards with respect to insulation and standby loss
Water temperature over 125°F (52°C) requirements, making an insulation blanket unnecessary.
can cause severe burns instantly
resulting in severe injury or death. Should you choose to apply an insulation blanket to this heater,
you should follow these instructions below. Failure to follow
Children, the elderly and the these instructions can result in fire, serious personal injury,
physically or mentally disabled are at or death.
highest risk for scald injury.
• Do not cover the temperature and pressure relief (T & P) valve
Feel water before bathing or
with an insulation blanket.
showering.
Temperature limiting devices such as • Do not cover the instruction manual. Keep it on the side of the
mixing valves must be installed water heater or nearby for future reference.
when required by codes and to
ensure safe temperatures at fixtures.
• Do obtain new warning and instruction labels for placement on
the blanket directly over the existing labels.
MIXING VALVE USAGE:
Water heaters are intended to produce hot water. Water heated to
a temperature which will satisfy space heating, clothes washing, TEMPERATURE-PRESSURE RELIEF VALVE
dish washing, cleaning and other sanitizing needs can scald and
permanently injure you upon contact. Some people are more likely
to be permanently injured by hot water than others. These include
the elderly, children, the infirm, or physically/developmentally
disabled. If anyone using hot water in your home fits into one of these
groups or if there is a local code or state law requiring a maximum
water temperature at the hot water tap, then you must take special
precautions. In addition to using the lowest possible temperature
setting that satisfies your hot water needs, a means such as a
MIXING VALVE, should be used at the hot water taps used by these
people or at the water heater.

MIXING VALVES for reducing point of use temperature are

available. Consult a qualified installer or service agency. Follow all
manufacturer’s Instructions for installation of these valves. Before
changing the factory setting on the thermostat, read the “Temperature
Regulation” section in this manual.

This water heater is provided with a properly rated/sized

and certified combination temperature - pressure relief valve

10
by the manufacturer. The valve is certified by a nationally
recognized testing laboratory that maintains periodic inspection
of production of listed equipment of materials as meeting the
requirements for Relief Valves for Hot Water Supply Systems,
ANSI Z21.22 • CSA 4.4, and the code requirements of ASME.

If replaced, the new valve must meet the requirements of local

codes, but not less than a combination temperature and pressure
relief valve rated/sized and certified as indicated in the above
paragraph. The new valve must be marked with a maximum set
pressure not to exceed the marked hydrostatic working pressure
of the water heater (150 psi = 1,035 kPa) and a discharge
capacity not less than the water heater Btu/hr or KW input rate
as shown on the water heater’s model rating plate.
The temperature-pressure relief valve must be manually
For safe operation of the water heater, the temperature and
operated at least once a year. Caution should be taken to
pressure relief valve must not be removed from its designated ensure that (1) no one is in front of or around the outlet of the
opening nor plugged. The temperature-pressure relief valve temperature-pressure relief valve discharge line, and (2) the
must be installed directly into the fitting of the water heater water manually discharged will not cause any bodily injury or
designed for the relief valve. Install discharge piping so that property damage because the water may be extremely hot. If
any discharge will exit only within 6 inches (15.2 cm) above, or after manually operating the valve, it fails to completely reset
external to the structure. Do not pipe the discharge to a crawl and continues to release water, immediately close the cold water
space. Be certain that no contact is made with any live electrical inlet to the water heater, follow the draining instructions in this
part. The discharge opening must not be blocked or reduced in manual, and replace the temperature-pressure relief valve with
size under any circumstances. Excessive length, over 30 feet a properly rated/sized new one.
(9.14 m), or use of more than four elbows can cause restriction If you do not understand these instructions or have any questions
and reduce the discharge capacity of the valve. regarding the temperature-pressure relief valve call the toll free
number listed on the back cover of this manual for technical
No valve or other obstruction is to be placed between the relief valve assistance.
and the tank. Do not connect discharge piping directly to the drain
unless a 6” (15.2 cm) air gap is provided. To prevent bodily injury, WATER LINE CONNECTIONS
hazard to life, or property damage, the relief valve must be allowed
to discharge water in adequate quantities should circumstances This manual provides detailed piping installation diagrams (see
back section of this manual) for typical methods of application.
demand. If the discharge pipe is not connected to a drain or other
For the heater inlet and outlet connections, dielectric unions are
suitable means, the water flow may cause property damage. recommended. The water heater may be installed by itself, or with a
separate storage tank, on both single and two-temperature systems.
When used with a separate storage tank, the circulation may be either
by gravity or by means of a circulating pump. When a circulating
pump is used it is important to note that the flow rate should be
slow so that there will be a minimum of turbulence inside the heater.

CLOSED WATER SYSTEMS

Water supply systems may, because of code requirements or
such conditions as high line pressure, among others, have
installed devices such as pressure reducing valves, check valves,
and back flow preventers. Devices such as these cause the water
system to be a closed system.
The Discharge Pipe:
THERMAL EXPANSION
• Shall not be smaller in size than the outlet pipe size of the
valve, or have any reducing couplings or other restrictions. As water is heated, it expands (thermal expansion). In a closed
• Shall not be plugged or blocked. system the volume of water will grow when it is heated. As the volume
of water grows there will be a corresponding increase in water pressure
• Shall not be exposed to freezing temperatures. due to thermal expansion. Thermal expansion can cause premature
• Shall be of material listed for hot water distribution. tank failure (leakage). This type of failure is not covered under the limited
warranty. Thermal expansion can also cause intermittent temperature-
• Shall be installed so as to allow complete drainage of both pressure relief valve operation: water discharged from the valve due to
the Temperature-Pressure Relief Valve and the discharge excessive pressure build up. This condition is not covered under the
pipe. limited warranty. The temperature-pressure relief valve is not intended
• Must terminate a maximum of six inches above a floor drain for the constant relief of thermal expansion.
or external to the building. In cold climates, it is recommended A properly sized thermal expansion tank must be installed on
that the discharge pipe be terminated at an adequate drain all closed systems to control the harmful effects of thermal
inside the building. expansion. Contact a local plumbing service agency to have a
• Shall not have any valve or other obstruction between the thermal expansion tank installed.
relief valve and the drain.

11
 ELECTRICAL

GENERAL
The installation must conform with these instructions and the local code authority having jurisdiction and the requirements of the power
company. In the absence of local codes, the installation must comply with the current editions of the National Electrical Code, NFPA 70 or
the Canadian Electrical Code CSA C22.1.

An electrical ground is required to reduce risk of electrical shock or possible electrocution. The water heater should be connected to a
separate grounded branch circuit with over-current protection and disconnect switch. The water heater should be grounded in accordance
with national and local codes.

Voltage applied to the heater should not vary more than +5% to -10% of the model and rating plate marking for satisfactory operation.

Allowable Ampacities of Insulated Conductors

Not more than three conductors in raceway, cable, or earth (directly buried), based on ambient temperature of 30°C (86°F)

+The load current rating and the overcurrent protection for these conductors shall not exceed 15 amperes for 14 AWG. 20 amperes for 12 AWG.
and 30 amperes for 10 AWG copper; or 15 amperes for 12 AWG and 25 amperes for 10 AWG aluminum and copper-clad aluminum.
*For dry locations only. See 75°C column for wet locations.
Table 3.

12
 Full Load Current In Amperes Number Of Number Of
KW Number Of Element
Single Phase Three Phase Thermostats Fuses
Input Elements wattage
208V 240V 277V 480V 208V 240V 480V
6 2000 29 25 22 13 17 15 8
9 3000 44 38 33 19 25 22 11
12 4000 58 50 44 25 34 29 15
3 3 6
13.5 4500 65 57 49 29 38 33 17
15 5000 73 63 55 32 42 37 18
18 6000 --- 75 65 38 --- 44 22
18 3000 87 --- --- --- 50 --- ---
24 4000 116 100 87 50 67 58 29
27 6 4500 130 113 98 57 75 65 33 6 12
30 5000 145 125 109 63 84 73 37
36 6000 --- 150 130 75 --- 87 44
36 4000 173 --- --- --- 100 --- ---
40.5 4500 195 169 147 85 113 98 49
9 9 18
45 5000 217 188 163 94 125 109 55
54 6000 --- 225 195 113 150 130 65

Table 4.
AMPERAGE TABLE/OVERCURRENT PROTECTION UIM (User Interface Module) for user interface & information display
and element current sensors for monitoring the power circuits. Refer
The tables above provides the total connected heating element load to the control circuit label on the water heater for details. The CCB is
in amperes for branch circuit conductor and overcurrent protection powered by a small 120V/24V transformer. The control circuit operates
sizing. Single-phase heaters are two wire circuits. Three-phase on 120V supplied by a larger 100VA transformer. Standard equipment
heaters are three wire circuits. In addition to the foregoing, a includes control circuit fusing using two, 3 amp, class G fuses with 600
grounded conductor is required. volt rating. Do not substitute fuses of a different rating.
The rating of the overcurrent protection must be computed on the basis Sequence of Operation
of 125% of the total connected load amperage. Where the standard
ratings and settings do not correspond with this computation, the next 1. When the control is powered, the UIM should display model
higher standard rating or setting should be selected. information, water temperature, Operating Set Point, heating
status and operating mode.
HEATER CIRCUITS - ELECTRONIC CONTROL MODELS 2. If the control determines that the actual water temperature inside
the tank is below the programmed Operating Setpoint minus the (1st)
differential, a call for heat is activated.
The water heater’s electrical components are pictured and identified
3. After all safety checks are verified, the CCB will energize contactor
in Figure 2 and Figure 3 The model and rating plate illustration on
coils starting with the lower bank of heating elements (each diagonal
page 4 identifies heater circuit ratings. The ELECTRONIC CONTROL
model has two electrical circuits: row of three heating elements is considered a “bank” - see Figure 2)
then energize the middle bank (if so equipped) and top bank (if so
• The control circuit, which controls the electrical power to heating equipped). The middle and top banks (if so equipped) are energized
elements, referring the following control circuit diagram Figure 6 according to programmed 2nd and 3rd differential set points.
• The power circuit, which is operated by the control circuit carries 4. The control remains in the heating mode until the water temperature
the electrical load of the heating elements. The following reaches the programmed Operating Setpoint. At this point the
describes the heater circuits and includes wiring diagrams for contactors will be de-energized in the reverse order.
Delta configuration, refer to the “WYE Configuration Insert” for 5. The control system now enters the standby operating mode
water heaters operating at 380V/400V/416V/575V. All heater while continuing to monitor the water temperature and the state
circuits are designed for 50/60 cycle alternating current. of other system devices. If the water temperature drops below
the programmed Operating Setpoint minus the (1st) differential,
CONTROL CIRCUIT - ELECTRONIC CONTROL MODELS the control will automatically return to step 2 and repeat the
heating cycle.
These models are equipped with an electronic control system. The
system includes a CCB (Central Control Board), an immersion NOTE: See the Electronic Control Models Operation section for more
temperature probe with ECO for temperature sensing and limiting, a detailed information on temperature settings mentioned above.

120 VAC CONTROL CIRCUIT TRANSFORMER CONNECTIONS - ELECTRONIC CONTROL MODELS

Figure 5

Figure 4 Table 5.
13
 WIRING DIAGRAMS

CCB (CENTRAL CONTROL BOARD)

CONTROL CIRCUIT DIAGRAM - ELECTRONIC CONTROL MODELS

Figure 6

14
 WIRING DIAGRAMS

POWER CIRCUIT DIAGRAMS - ELECTRONIC CONTROL MODELS

The water heater’s electrical components are pictured and identified on page 7. The following describes the heater circuits and includes wiring
diagrams. All heater circuits are designed for 60/50 hertz alternating current. The water heater circuit wiring is 12 AWG, AWM, or TEW type,
rated 600 volts, 105°C. Fusing consists of three 30 amp fuses for each contactor. Fusing is an optional feature for Canadian models.

THREE ELEMENTS - SINGLE AND THREE PHASE

SIX ELEMENTS - SINGLE AND THREE PHASE

DIAGRAM 1.

15
 WIRING DIAGRAMS

NINE ELEMENT - SINGLE AND THREE PHASE

DIAGRAM 2.

CONVERSION TO SINGLE PHASE CONVERSION TO THREE PHASE

When the heater is shipped for connection to a three-phase electrical When heater is shipped for connection to a single-phase electrical
service, it may be connected to a single-phase electrical service of service, it may be connected to a three-phase electrical service of
the same voltage by: the same voltage by:

1. Disconnect blue wires and yellow wires from terminal L3. 1. Disconnect blue wires from terminal L1.
2. Reconnect all blue wires to terminal L1 (with black wires). 2. Disconnect yellow wires from terminal L2.
3. Reconnect all yellow wires to terminal L2 (with red wires). 3. Reconnect all blue wires and yellow wires to terminal L3.
4. Connect incoming power to terminals L1 and L2. 4. Connect incoming power to terminals L1, L2, and L3.
16
 WIRING DIAGRAMS

POWER CIRCUIT DIAGRAMS - SURFACE MOUNT CONTROL MODELS

The water heater’s electrical components are pictured and identified on page 8. The following describes the heater circuits and includes
wiring diagrams. All heater circuits are designed for 60/50 hertz alternating current. The water heater circuit wiring is 12 AWG, AWM, or
TEW type, rated 600 volts, 105°C. Fusing consists of two 30 amp fuses for each element. Fusing is an optional feature for Canadian models.

DIAGRAM 3.

17
 WIRING DIAGRAMS

NINE ELEMENTS - SINGLE AND THREE PHASE

DIAGRAM 4.

CONVERSION TO SINGLE PHASE CONVERSION TO THREE PHASE

When the heater is shipped for connection to a three-phase electrical When heater is shipped for connection to a single-phase electrical
service, it may be connected to a single-phase electrical service of service, it may be connected to a three-phase electrical service of
the same voltage by: the same voltage by:

1. Disconnect blue wires from terminal L2. 1. Disconnect blue wires from terminal L1
2. Connect all blue wires to terminal L1 (with black wires). 2. Disconnect red wires from terminal L2.
3. Disconnect all red wires from terminal L3. 3. Connect all blue wires to terminal L2 (with yellow wires).
4. Connect all red wires to terminal L2 (with yellow wires). 4. Connect red wires to terminal L3.
5. Connect incoming power to terminals L1 and L2. 5. Connect incoming power to terminals L1, L2 and L3.
18
 OPERATION
GENERAL 3. Depress the red manual reset button on each Thermostat/ECO
combination control (Surface Mount Control Models only).
Refer to the Features and Components section of this manual
(pages 7 & 8) for the location of components mentioned in the 4. Turn on the electrical disconnect switch.
instructions that follow. 5. Observe the operation of the electrical components during
NEVER turn on power to the water heater without being certain the the first heating cycle. Use care as the electrical circuits are
water heater is filled with water and a temperature and pressure energized.
relief valve is installed in the relief valve opening. 6. Close the front panel.
DO NOT TEST ELECTRICAL SYSTEM BEFORE HEATER IS Temperature control and contactor operation should be checked by
FILLED WITH WATER. FOLLOW FILLING AND START-UP allowing heater to come up to temperature and shut off automatically.
INSTRUCTIONS IN OPERATION SECTION. Use care as the electrical circuits are energized.

DRAINING THE WATER HEATER

It is recommended that the water heater storage tank be drained
and flushed every 6 months to reduce sediment buildup. The
water heater should be drained if being shut down during freezing
temperatures. See Features And Components in this manual for the
location of the water heater components described below.

FILLING THE WATER HEATER Burn harzard.

Hot water discharge.

Keep hands clear of drain

valve discharge.

TO DRAIN THE WATER HEATER STORAGE TANK:

1. Turn off the electrical disconnect switch.
1. Turn off the electrical supply to the water heater at the breaker
2. Close the water heater drain valve. or disconnect switch.
3. Open a nearby hot water faucet to permit the air in the system to 2. Ensure the cold water inlet valve is open.
escape.
3. Open a nearby hot water faucet and let the water run until the
4. Fully open the cold water inlet pipe valve allowing the heater and water is no longer hot.
piping to be filled.
4. Close the cold water inlet valve to the water heater.
5. Close the hot water faucet as water starts to flow. The heater is
now ready for STARTUP and TEMPERATURE REGULATION. 5. Connect a hose to the water heater drain valve and terminate it
to an adequate drain.
INITIAL START UP 6. Open the water heater drain valve and allow all the water to
drain from the storage tank.
The following checks should be made by the installer when the heater
is placed into operation for the first time. 7. Close the water heater drain valve when all water in the storage
tank has drained.
1. Turn off the electrical disconnect switch.
8. Close the hot water faucet opened in Step 3.
2. Open the front panel, check all water and electrical connections for
tightness. Also check connections on top and side of heater. Repair 9. If the water heater is going to be shut down for an extended
water leaks and tighten electrical connections as necessary. period, the drain valve should be left open.

19
 TEMPERATURE REGULATION
HIGH TEMPERATURE LIMIT CONTROLS (ECO)
Both the ELECTRONIC CONTROL and SURFACE MOUNT
CONTROL model water heaters are equipped with one or more ECO
(energy cut off) non adjustable high temperature limit control(s). An
ECO is a normally closed switch that opens (activates) on a rise
in temperature. If the ECO switch contacts open (activate) due to
abnormally high water temperatures it will lock-out and disable further
heating element operation. It is important that a qualified service
agent be contacted to determine the reason for the ECO activation
before resetting the ECO. Once the reason has been determined
and corrected the ECO(s) can be reset as follows:

These models have multiple thermostat/ECO combination controls

one for each heating element installed. These thermostats are set
from the factory at 140°F/60°C. Set the thermostat dial at the lowest
setting which produces an acceptable hot water supply. This will
always give the most energy efficient operation.
The water heater is supplied with thermostats that may come from
Surface Mount Control Models different manufactures and have different temperature indications
Surface Mount Control models have multiple surface mounted as described below.
Thermostat/ECO combination controls. One for each installed heating
Thermodisc Thermostats
element - see the Surface Mount Control wiring diagrams in this manual.
Thermodisc thermostats are adjustable from approximately 120°F
The ECO high temperature limit switch contacts on each control will
(49°C) (lowest setting) to 181°F (83°C) (highest setting) see figure
open when the tank temperature reaches approximately 200°F/93°C. If
7A. These thermostats are set from the factory at approximately the
activated, the ECO reset button will be slightly extended and stiff to the
touch. When the ECO switch contacts open (activate) voltage to ONE 140°F (60°C) setting. The over temperature device (ECO high limit)
heating element ONLY is terminated to prevent further heating operation attached to each thermostat has a manual reset.
of that element. Voltage may still be present at other heating elements APCOM Thermostats
and they may still be heating the water. Apcom thermostats have three designated set points; LO, MED and
The ECO is a manual reset switch. Should one or more ECO activate, HI. See figure 7B. The approximate equivalent temperatures for these
the tank temperature must drop below 120°F/49°C before an ECO three settings are: LO = 140°F (60°C), MED = 160°F (71°C) and HI
can be reset. To manually reset an ECO: = 181°F (83°C). These thermostats are set from the factory at the
1. Disconnect the power supply to the water heater. MED 140°F (60°C) setting. The over temperature device (ECO high
2. Allow the tank temperature to cool below 120°F/49°C. limit) attached to each thermostat has a manual reset.
3. Remove the front control cover from the effected control(s).
4. Press the manual reset button on each of the effected controls.
5. Once the control(s) has been reset the control cover should be
replaced prior to restoring power to the water heater.
Electronic Control Models
The ECO high temperature limit switch is located inside the immersion 40A 120-277 VAC
25A.480 VAC
[Link].

Temperature Probe (two red wires) on ELECTRONIC CONTROL

120-480 VAC

models. The ECO switch contacts will open when the water

WH19HC
MODEL
temperature reaches approximately 202°F/94°C. When the ECO
LO

switch contacts open (activate) the electronic control system locks HI

MED

out and displays a Fault message. Voltage to the contactor coils and
heating elements is terminated to prevent further heating operation.
APCOM
INC

Should the ECO activate, the water temperature must drop below
140°F/60°C before the control system can be reset. Once the water 30A 120-250 VAC
22A 277 VAC
12.5A 480VAC

temperature has cooled below this point the power supply to the water
125 [Link]. 120-480 VAC

heater must be turned off and on again to reset the control system.
Figure 7A Figure 7B
THERMOSTAT CONTROLS
The water heaters covered in this instruction manual are equipped with Figure 7 shows the approximate time-to-burn relationship for normal
adjustable thermostat controls to control water temperature. Hot water adult skin.
temperatures required for automatic dishwasher and laundry use can Time for Permanent
cause scald burns resulting in serious personal injury and/or death. Time for 1st Degree
Water Burns 2nd & 3rd
The temperature at which injury occurs varies with the persons age and Burn
Temperature °F Degree
duration of exposure. The slower response time of children, the elderly (Less Severe Burns)
(Most Severe Burns)
or disabled persons increases the hazards to them. Never allow small 110 (normal shower temp.)
children to use a hot water tap or draw their own bath water. Never 116 (pain threshold)
leave a child or disabled person unattended in a bathtub or shower. 116 35 minutes 45 minutes
The water heater should be located in an area where the general 122 1 minute 5 minutes
public does not have access to set temperatures. 131 5 seconds 25 seconds
140 2 seconds 5 seconds
Setting water heater temperatures at 120°F (49°C) will reduce risk of
149 1 second 2 seconds
scalds. Some areas require settings at specific lower temperatures.
154 instantaneous 1 second
THERMOSTAT SETTINGS - SURFACE MOUNT CONTROL (U.S. Government Memorandum, C.P.S.C., Peter L. Arm-
Adjustment of temperature controls on surface mounted controls is strong, Sept. 15,1978)
to be performed by a qualified service agent at initial start-up. Table 6.
20
THERMOSTAT SETTINGS - ELECTRONIC CONTROLS The Operating Set Point is adjustable from 90°F/42°C to 190°F/88°C.
The factory setting is 120°F/49°C. See the Electronic Control Models
Operation section of this manual for instructions on how to adjust
the Operating Set Point and other user settings.

These models are equipped with an electronic control system. The

control system senses temperature from a factory installed Immersion
UIM (User Interface Module)
Temperature Probe (see Figure 2). The “Operating Set Point” is
adjusted to control water temperature. This is an adjustable user
Figure 8
setting in the control system’s “Temperatures Menu.” This and all Set the Operating Set Point at the lowest setting which produces
control system menus are accessed through the UIM (User Interface an acceptable hot water supply. This will always give the most
Module - see Figure 8) located on the front panel of the water heater. energy efficient operation.

ELECTRONIC CONTROL MODELS OPERATION

CONTROL SYSTEM FEATURES Up & Down Buttons
Used to navigate (up and down) and to select (highlight) menu items.
Advanced Diagnostics: Plain English text and animated icons display Also used to adjust or change (increase/decrease, on/off, set time)
detailed operational and diagnostic information. LCD screen on the various user settings.
front of the water heater displays the Sequence of Operation in real
time. Fault or Alert messages are displayed when operational problems Operational Buttons
occur. Advanced Service menu displays a list of possible causes for The 3 Operational Buttons are multifunctional. Their current function
current Fault and Alert conditions to aid in servicing. is defined by the text that appears above each button on the LCD
screen. The function will change depending on what menu is currently
Economy Mode Operation: Control system automatically lowers displayed or what menu item is selected. When no text appears on the
the Operating Set Point by a programmed value during user defined LCD screen above an Operational Button there is no function assigned.
time periods. Helps reduce operating costs during unoccupied or
peak demand periods. THE DESKTOP SCREEN
Linear Sequencing: Banks of heating elements (3 elements per Figure 10 below shows the control system “Desktop Screen.” This
bank) are energized according to adjustable (1 to 20°) differential set is the default screen. If there are no active Fault or Alert conditions
points for each bank. First bank on is the last bank off. Helps reduce and no user input for approximately 10 minutes the control system
operating costs during low/moderate loads. will return to this screen automatically.
CONTROL SYSTEM NAVIGATION
Model Information
The UIM (User Interface Module) is located on the front cabinet of the Model information and menu titles are shown in the black bar at the
Electronic Control Model water heaters. All operational information top of the Desktop Screen.
and user settings are displayed and accessed using the UIM. The
UIM includes five snap acting (momentary) user input buttons; an Tank Temperature
Up, Down and 3 Operational Buttons. Current water temperature as sensed from the immersion
Temperature Probe.
Operating Set Point: Temperature at which the control system will
maintain tank (water) temperature in the Normal Mode. This line of
text will read Economy Set Point whenever the control system is
operating in the Economy Mode.
Status: The Operating State of the control system is displayed
beneath the Operating Set Point.

UIM - USER INTERFACE MODULE

Figure 9 Figure 10
21
Menu: The left Operational Button is pressed to enter the Main Menu are adjusted in the Economy Mode Setup menu. The current
where all control system menus are accessed. See Table 9. for a list Operating Mode, either Normal Mode or Economy Mode, is
of control system menus. displayed beneath the day and time.
Help: The right Operational Button is pressed to access instructions Discreet Menu Contact Information: From the Desktop Screen
and explanations for user settings, Operating States, Status Icons, press and hold down the middle (unmarked) Operational Button for
manufacturer’s web address, technical support phone number and
30 seconds and then release it. This will launch a discreet menu
service agent contact information.
where personalized contact information can be entered. Installing
Day/Time/Operating Mode: The current time and day are contractors and/or service agents can enter their company name
also displayed on the Desktop Screen. “Clock Not Set” will be and telephone number. This contact information will be displayed
displayed until the time clock has been initially set. Day and Time with all Fault and Alert messages.

STATUS ICONS.

ICON DESCRIPTION

Water temperature in the tank has fallen. Shaded area of the animated thermometer icon will rise and fall in
response to water temperature in the storage tank as sensed from the immersion Temperature Probe.

Water temperature in the tank has reached the Operating Set Point. Shaded area of the animated thermometer
icon will rise and fall in response to water temperature in the storage tank as sensed from the immersion
Temperature Probe.

The control is unable to initiate a heating cycle. This will happen whenever a Fault condition is detected by the
control system or when either of the two Enable/Disable circuits are open circuits.

The control system is in Heating Mode and has energized the electromagnetic contactor coils for at least one bank
of heating elements. This animated icon DOES NOT indicate current has been sensed from the heating elements,
only that there is a call for heat present and the control system has initiated heating operation.

Heating elements icon for a water heater equipped with 1 Bank of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Open circles represent heating elements
the control system has not energized and is not sensing electrical current from.

Heating elements icon for a water heater equipped with 2 Banks of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Open circles represent heating elements
the control system has not energized and is not sensing electrical current from.

Heating elements icon for a water heater equipped with 3 Banks of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Open circles represent heating elements
the control system has not energized and is not sensing electrical current from.

Heating elements icon for a water heater equipped with 3 Banks of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Filled circles represent heating elements
the control system has energized AND is sensing electrical current from.

Heating elements icon for a water heater equipped with 3 Banks of heating elements. Each circle represents one
heating element. Each diagonal row of 3 elements = 1 Bank of elements. Open circles with an X represent heating
elements the control system has energized that it IS NOT sensing electrical current from.

The control has detected/declared a Fault Condition. Fault message details can be viewed in the Current Fault
menu. Heating operation is discontinued (locked out) until the condition that caused the fault is corrected. Power
to the water heater must be cycled off and on to reset the control system.
Note: Cycling power will not reset the control system if the condition that caused the fault has not been corrected.

The control has detected/declared an Alert Condition. The water heater will continue to operate during an Alert
Condition but there is an operational condition that requires the attention of a Qualified Service Agent. Alert message
details can be viewed in the Current Alert menu.

Table 7.

22
 OPERATING STATES.
STATE DESCRIPTION

The water heater is not in an active heating cycle. This usually indicates the temperature in the tank has reached
Standby
the Operating Set Point and the control system has terminated the heating cycle.

Heating The control system is in the Heating Mode. At least one bank of heating elements has been energized.

The control system has detected/declared an Alert Condition. The controls system will continue heating operation.
Alert
However, a Qualified Service Agent should be contacted to check/service the water heater.

The control system has detected/declared a Fault Condition. The control system will discontinue heating operation
Fault and “lock out.” Power to the water heater must be cycled off and on to reset the control system. Note; cycling power
will not reset the control system until the condition that caused the fault has been corrected.

Table 8.
CONTROL SYSTEM MENUS.

MENUS DESCRIPTION

Most commonly accessed menu. Operating Set Point, Differential settings, Tank Temperature and Tank Probe
Temperatures
Offset are located in this menu.

Current Operating State/Mode (heating/standby etc) and status (open/closed - on/off - yes/no) of monitored water
Heater Status
heater functions and components are displayed in this menu.

Economy Mode Seven day 24 hour time clock with temperature set back capability to reduce operating costs during unoccupied
Setup or reduced demand periods.

The control system’s CCB (Central Control Board) features on board SPDT (single pole double throw) relay contacts
Alarm Output
for building EMS (Energy Management System) notification of operational conditions such as Fault Conditions and
Setup
heating mode status. This menu features a list of user definable conditions for relay activation.

Temperature units (°F or °C), appearance (brightness contrast) and backlight delay user adjustable settings are
Display Settings
located in this menu.

Elapsed time of operation, total heating cycle time, heating cycle count, heating element bank(s) cycle count and
Heater Information
heating bank on time along with UIM and CCB software revisions can be viewed in this menu.

Current Fault/Alert Displays any current Alert or Fault messages.

Retains 9 event history of Fault/Alert messages with time stamp. The Fault History is useful when dealing with intermittent
Fault History
operational problems or when the customer has reset the control system prior to a service agent’s arrival.

Running total of all Fault and Alert Conditions that have occurred are displayed in this menu. Can help determine
Fault Occurrence
potential root cause(s) of related operational problems.

Restore Factory This control system feature allows the user to restore control system user settings to their factory default settings.
Defaults Alarm Output Setup and Display Settings menu items ARE NOT changed when factory defaults are restored.

Accessible by pressing the corresponding Operational Button from most menus and screen displays. This menu
Help Menu provides access to instructions and explanations for user settings, Operating States, Status Icons, manufacturer’s
web address, technical support phone number and service agent contact information.

Table 9.
TEMPERATURES MENU

Operating Set Point

User adjustable setting 90°F to 190°F range; factory default is
120°F. When the water temperature sensed by the control system
from the immersion Temperature Probe reaches the Operating Set
Point the control system will end the heating cycle. A call for heat
will be activated again when the water temperature drops below the
Operating Set Point minus the 1st Differential Setting.

Example: Operating Set Point is 120°F, the 1st Differential Setting is

2°F (factory default). A call for heat will be activated when the sensed
water temperature drops to 118°F.
23
Differential Settings Tank Temperature
Adjustable user setting(s) 1°F to 20° range; factory default is 2°F. Non adjustable information display. Current water temperature as sensed
The water heaters covered in this Instruction Manual will have 3, 6 or by the control system from the immersion Temperature Probe.
9 heating elements. Each group of 3 heating elements is one “Bank” of
heating elements. Heating elements are energized in Banks of 3. Each Tank Probe Offset
Bank of heating elements will have a Differential Setting associated
with it. Differential Settings are located in the Temperatures Menu. User adjustable setting -5°F to +5°F range; factory default is 0°F. If the
current Tank Temperature is sensed (from the immersion Temperature
There is a 1st Differential Setting on all models. There will be one Probe) at 120°F and the offset is adjusted to -5°F the control system
additional Differential Setting visible/adjustable for each additional would calibrate or “offset” the Tank Temperature to 115°F. Heating cycles
Bank of (3) heating elements. would then start/stop based on the calibrated Tank Temperature.
Operating Sequence Used to calibrate for slight differences in control system temperature
sensing. This can improve the precision of temperature control in
With an Operating Set Point of 120°F and all Differential settings at 2°F the storage tank and at points of use. This feature can also be
the On/Off sequencing of heating element Banks would be as follows:
used to compensate for building recirculation loops (hot water
returning to the storage tank) that may cause the heating cycle to
DIFFERENTIAL TURN ON TURN OFF
BANK NUMBER terminate prematurely.
SETTING TEMP TEMP
Bank 1 2°F 118°F 120°F TEMPERATURE SETTINGS
Bank 2 2°F 116°F 118°F The Operating Set Point and the Differential Settings are adjusted
in the Temperatures Menu. The following instructions explain how to
Bank 3 2°F 114°F 116°F
adjust these user settings and navigate the control system menus.

ACTION DISPLAY

From the Desktop Screen, press the Operational Button underneath “MENU”
to enter the Main Menu.
Notice how the text above the Operational Buttons on the display changes
as you navigate through the various menus and screens.

With Temperatures selected (highlight in black) in the Main Menu, press

the Operational Button underneath “SELECT” to enter the Temperatures
Menu.
If Temperatures is not selected use the Up and Down buttons to select this
menu item.

With the Operating Set Point selected in the Temperatures Menu, press
the Operational Button underneath “CHANGE” to activate the adjustment
mode for this menu item.

Press the Up and Down buttons to adjust the Operating Set Point to the
desired setting.
Press the Operational Button underneath “UPDATE” to confirm the new
setting. Press the Operational Button underneath “CANCEL” to discard the
new setting and retain the previous setting.
The new Operating Set Point value should now be displayed as the current
value.
NOTE: Use this same procedure to adjust the Differential settings and the
Tank Probe Offset in the Temperatures Menu.
This same procedure is used to change user settings in other control system
menus.

24
HEATER STATUS MENU Alarm Condition

This menu displays non adjustable operational information. This Displays the status of the user definable Alarm Output function - see
menu contains more information that can be displayed on one screen Alarm Output Setup Menu. Yes = alarm condition has been met, No
of the LCD display. Use the Up & Down Buttons to navigate to the = alarm condition has not been met.
bottom of this menu.
Alarm Relay Output
Top of Menu Displays the state of the normally open contacts of the Alarm Output
relay. This relay (J3 contacts on the CCB) is used for building EMS
(Energy Management System) notification of operational conditions
such as Fault conditions.

ECONOMY MODE SETUP MENU

This menu contains settings used to establish an “Economy Set
Point” and “Economy Mode” operating periods. This control system
feature can help reduce operating costs during unoccupied, low load,
or peak demand periods.
Desktop Screen During Economy Mode

Bottom of Menu

Economy Mode Setup Menu

Status
Displays the current Operating State of the control system. IE:
Heating, Standby, Fault see Table 8.

Element Banks On
Displays the current number of heating element Banks the control
system has energized. Each Bank of elements contains 3 heating
elements.

ECO Contact
Displays the current state of the ECO high temperature limit Setpoint Adjustment
switch contacts. The ECO switch is located inside the immersion Adjustable user setting (2°F to 50°F - factory default is 20°F) the
Temperature Probe (two red wires). control system uses to calculate the “Economy Set Point.” The Economy
Set Point = normal Operating Set Point minus the programmed Setpoint
Enable / Disable 1 & 2 Adjustment value. The Economy Set Point is the water temperature
Displays the current state, open or closed, of the two Enable/Disable the control system maintains during programmed Economy Mode time
circuits (J7 socket on the CCB - see wiring diagrams) provided periods. “Economy Set Point” is displayed instead of “Operating Set
Point” and “Economy Mode” appears beneath the current time on the
for external supervisory controls such as building EMS (Energy
Desktop Screen during Economy Mode time periods.
Management System). Both of these Enable/Disable circuits must be
closed to “enable” heating operation. If either Enable/Disable circuit is Current Time
open for any reason heating operation will be “disabled.” There is a plug
with two jumper wires installed from the factory in the CCB J7 socket to Seven Day 24 hr clock. Use this menu item to set the current time
enable heating operation when external controls are not in use. and day of the week. Current day and time are not set from the
factory. “Clock Not Set” will be displayed on the Desktop until the
Service Note: If a supervisory control(s) is used to enable/disable time/day has been initially set.
heating operation, install field wiring between the J7 socket on the CCB
Heater In Economy Mode
and a set of “dry contacts” on the external control per all applicable
building codes. This is a switching circuit only: DO NOT apply any Displays whether the control system is currently operating in
external voltage or connect any load (IE: relay coil) to either circuit. Economy Mode or not.

Element Bank On Daily Operating Mode (Sun - Mon - Tue - Wed - Thu - Fri - Sat)
Displays the on/off status of each Bank of heating elements. Yes = Seven daily sub menus are listed at the bottom of the Economy Mode
On, No = Off. Setup menu. There are 3 Operating Modes in each sub menu;
25
“Normal Operation All Day” - “Economy Mode All Day” and “Normal Normal Operation Between: When this operating mode is active
Operation Between.” Only one Operating Mode can be active, the there will also be start and stop times to program. The normal
factory default is Normal Operation All Day. Operating Set Point is used between the programmed start and stop
times and the Economy Set Point will be in effect during the rest of
Normal Operation All Day: When this operating mode is active the the day. There is one start time and one stop time event per day.
normal Operating Set Point is used for the entire day.
ECONOMY MODE SETTINGS
Economy Mode All Day: When this operating mode is active the
Economy Set Point is used for the entire day. Setpoint Adjustment Value

ACTION DISPLAY

From the Desktop Screen, press the Operational Button underneath “MENU”
to enter the Main Menu.
Notice how the text above the Operational Buttons on the display changes
as you navigate through the various menus and screens.

Use the Up/Down buttons to select (highlight in black) the Economy Mode
Setup menu from the Main Menu. Press the Operational Button underneath
“SELECT” to enter the Economy Mode Setup menu.

Use the Up/Down buttons to select (highlight in black) Setpoint Adjustment.

Press the Operational Button underneath “CHANGE” to activate the
adjustment mode for the Setpoint Adjustment value.

Use the Up/Down buttons to change the Setpoint Adjustment to the desired
value. The Setpoint Adjustment value is adjustable from 2°F to 50°F. The
factory default is 20°F.

Notice how the text above the Operational Buttons on the display changes
to “UPDATE” & “CANCEL” when the adjustment mode is activated and how
the current value is outlined rather than highlighted in black.

Press the Operational Button underneath “UPDATE” to enter and confirm

the new value. Pressing the Operational Button underneath “CANCEL”
would discard the new value and retain the previous value.

The new Setpoint Adjustment value should now be displayed as the

current value.

26
ECONOMY MODE SETTINGS
Time Clock Settings

ACTION DISPLAY

From the Desktop Screen navigate to the Economy Mode Setup menu.

Use the Up/Down buttons to select (highlight in black) Current Time sub
menu. Press the Operational Button underneath “CHANGE” to enter the
Current Time sub menu.

Use the Up/Down buttons to select the “Weekday” setting.

Press the Operational Button underneath “CHANGE” to activate the

adjustment mode for this setting.

Press the Up and Down buttons to adjust the Weekday setting to the
current day.

Notice how the text above the Operational Buttons on the display changes
to “ACCEPT” & “CANCEL” when the adjustment mode is activated and how
the current setting is outlined rather than highlighted in black.

Press the Operational Button underneath “ACCEPT” to enter and confirm

the new setting. Pressing the Operational Button underneath “CANCEL”
would discard the new setting and retain the previous setting.

Use the Up/Down and the CHANGE/ACCEPT Operational Buttons to

individually select and change the remaining time settings (Hour, Minutes,
AM/PM) to the current time in the same way as outlined above.

When finished making changes press the Operational Button underneath

“BACK” to confirm all new settings and update the control system. The
display will automatically return to the Economy Mode Setup menu.

The new settings should be displayed as the Current Time.

27
ECONOMY MODE SETTINGS
Daily Operating Mode Settings

ACTION DISPLAY

Economy Mode All Day:

From the Economy Mode Setup menu use the Up/Down buttons to select
(highlight in black) the Daily sub menu for “Sun.” Press the Operational
Button underneath “CHANGE” to enter this menu.

Use the Up/Down buttons to select (highlight in black) the “Economy Mode
All Day” setting.
Press the Operational Button underneath “SELECT” to change from the
factory default Normal Operation All Day setting to the Economy Mode All
Day setting.
Press the Operational Button underneath “BACK” to confirm the new setting
and update the control system. You will be returned to the Economy Mode
Setup menu. The new setting should now be displayed for Sun.

Normal Operation Between:

From the Economy Mode Setup menu use the Up/Down and CHANGE
buttons to enter the Mon sub menu.
Use the Up/Down buttons to select (highlight in black) the “Normal Operation
Between” setting. Press the Operational Button underneath “SELECT” to
change the operating mode for Monday to Normal Operation Between.
Note that when this setting is selected Start and Stop time user settings
appear on the display.
Use the Up/Down buttons to navigate between the Start and Stop time Hour,
Minutes and AM/PM settings.
With each item selected press the Operational Button underneath “SELECT”
to activate the adjustment mode for each setting. Use the Up/Down buttons
to change the value to the desired setting.
Press the Operational Button underneath “ACCEPT” to enter the new setting
or “CANCEL” to discard the new setting and retain the previous setting.
Press the Operational Button underneath “BACK” to confirm the settings
and update the control system. You will be returned to the Economy Mode
Setup menu. The new settings should be shown for Mon.

28
ALARM OUTPUT SETUP MENU DISPLAY SETTINGS MENU
Permits user to set the condition (from a list of options) for when Permits user to set display options for viewing information on the
the CCB’s integral alarm output relay will be energized. Alarm relay UIM’s LCD screen.
connections (common, normally open, normally closed) are located
on the J3 terminal strip on the CCB. Alarm output relay contacts are
capable of switching 1 amp maximum at 120 VAC.

The alarm relay operates in the background according to the settings

in this menu and is not capable of disabling water heater operation.
The alarm relay is used for external notification/verification of
various operational conditions such as fault conditions and heating
mode status. This relay can be used with building EMS (Energy
Management System) and other external supervisory controls.

Temperature Units
Adjustable user setting that changes temperature units display to
Celsius °C or Fahrenheit °F.
Backlight Delay
Adjustable user setting that determines how long the UIM’s LCD
backlight remains illuminated after a key has been pressed. Available
settings are; Always Off, 10, 30 or 60 seconds and Always On.
Contrast
Adjustable user setting to adjust the UIM’s LCD screen contrast
between text and background.
Display Settings
Changing the user settings in this menu is done using the same
methods for changing the Operating Set Point.
Service Note
Adjustable user settings in the Display Settings menu are unaffected
by Restore Factory Defaults.

HEATER INFORMATION MENU

This menu displays non adjustable operational information.
Output Function
Adjustable user setting. Available options for the Alarm Output
Function setting are:

Heating Mode: Used for heating mode on/off status notification.

Enable / Disable Closed: Used for notification and/or verification of
the enable/disable circuits open/closed status. There are two enable/
disable circuits available for external supervisory control(s) at the J7
socket on the CCB - see wiring diagrams. Enable/disable circuit(s)
status can be viewed in the Heater Status Menu.
Temp < Heater SP: Used for external notification when current tank
temperature drops below Operating Set Point.
Temp < Alarm SP: Used for external notification when current tank TOP OF MENU
temperature drops below programmable Alarm SP.
Fault or Alert: Used for external notification whenever a Fault or
Alert condition is active.
Fault: Used for notification whenever a Fault condition is active.
Disabled: Disables the Alarm Relay Output Function.
Alarm SP: Adjustable user setting (90°F to 190°F) the control system
uses for the “Temp < Alarm SP” function described above. This setting
has no effect with any other Alarm Output functions.
Alarm Output Settings: Changing the user settings in this menu is
done using the same methods for changing the Operating Set Point.

Service Note: Adjustable user settings in the Alarm Output Setup

menu are unaffected by Restore Factory Defaults. BOTTOM OF MENU
29
Elapsed Time This menu displays non adjustable operational information. The
control system records and stores the last 9 Fault and Alert
Total accumulated time the control system (water heater) has been messages in chronological order in this menu. The most recent
energized. will be at the top of the list. A time stamp is displayed below each
listed Fault and Alert message showing when the Fault or Alert
Total Heating Time condition occurred.
Total accumulated time the control system has been in the heating
mode. IE: any heating elements have been energized. The Fault History is useful when dealing with intermittent operational
problems or when the customer has reset the control system prior
Bank # Cycles to a service agent’s arrival.

Total accumulated count of heating cycles for each Bank of heating elements. With a Fault or Alert item selected press the Operational Button
underneath “VIEW” to display the details for the Fault or Alert
Bank # On Time message. The Fault/Alert message screen displays a brief
Total accumulated heating on time for each Bank of heating description of the condition, contact information and access to the
elements. Advanced service information sub menu.

CCB Version Current / History Fault Message

Software version for Central Control Board.

UIM Version
Software version for User Interface Module.

CURRENT FAULT / ALERT MENU

This menu displays non adjustable operational information. With the
Fault History sub menu selected in Main Menu; press the Operational
Button underneath “SELECT” to display the current Fault or Alert
message. If there is not a Fault or Alert condition currently active
“(none)” is displayed to the right of this menu.
Main Menu - Current Fault Selected

FAULT OCCURRENCE MENU

Total accumulated number each individual Fault condition has
occurred is displayed in this menu. This running total of Fault
Occurrences can be useful in determining which (if any) operational
problems have been persistent.

Fault Occurrence Menu

FAULT HISTORY MENU

Fault History Menu

RESTORE FACTORY DEFAULTS MENU

This control system menu allows the user to restore most of the
control system’s user settings to their factory default settings. User
settings in the Alarm Output Setup and Display Settings menus are
unaffected by executing Restore Factory Defaults.

30
Restore Factory Defaults

ACTION DISPLAY

From the Main Menu use the Up/Down buttons to select (highlight in black)
the “Restore Factory Defaults” menu.

Press the Operational Button underneath “SELECT.” The Restore Factory

Defaults menu will be displayed.

From the Restore Factory Defaults menu press the Operational Button
underneath “YES.” The display will show text confirming the factory default
settings have been restored.

Press the Operational Button underneath “BACK” to exit the Restore Factory
Defaults menu.

MAINTENANCE
GENERAL Periodically the drain valve should be opened and the water
allowed to run until it flows clean. This will help to prevent
sediment buildup in the tank bottom.
Periodically check the temperature and pressure relief valve to ensure
that it is in operating condition. Lift the lever at the top of the valve
several times until the valve seats properly and operates freely.
Water heater maintenance includes periodic tank flushing and
cleaning, and removal of lime scale from the heating element.
The heater tank is equipped with an anode rod to aid in corrosion control
and should be inspected periodically (see Anode Rod Inspection).

31
ANODE ROD INSPECTION FLUSHING THE WATER HEATER

1. Turn off the electrical supply to the water heater at the

breaker or disconnect switch.
2. Ensure the cold water inlet valve is open.
3. Open a nearby hot water faucet and let the water run until
the water is no longer hot. Then close the hot water faucet.
4. Connect a hose to the water heater drain valve and terminate
it to an adequate drain.
5. Ensure the drain hose is secured before and during the
Each water heater contains at least one anode rod, which will entire flushing procedure. Flushing is performed with system
slowly deplete (due to electrolysis) prolonging the life of the water pressure applied to the water heater.
water heater by protecting the glass-lined tank from corrosion.
Adverse water quality, hotter water temperatures, high hot water 6. Open the water heater drain valve to flush the storage tank.
usage, hydronic heating devices, and water softening methods 7. Flush the water heater storage tank to remove sediment and
can increase the rate of anode rod depletion. Once the anode rod allow the water to flow until it runs clean.
is depleted, the tank will start to corrode, eventually developing 8. Close the water heater drain valve when flushing is
a leak. completed.
Certain water conditions will cause a reaction between the anode
rod and the water. The most common complaint associated with 9. Remove the drain hose.
the anode rod is a “rotten egg smell” produced from the presence 10. Fill the water heater – see the Filling The Water Heater
of hydrogen sulfide gas dissolved in the water. IMPORTANT: Do section in this manual.
not remove this rod permanently as it will void any warranties. A 11. Turn on the electrical supply to the water heater.
special anode rod may be available if water odor or discoloration
occurs. NOTE: This rod may reduce but not eliminate water odor 12. Place the water heater back in operation. Allow the water
problems. The water supply system may require special filtration heater to complete several heating cycles to ensure it is
equipment from a water conditioning company to successfully operating properly.
eliminate all water odor problems. SEDIMENT REMOVAL
Artificially softened water is exceedingly corrosive because the
Water borne impurities consist of fine particles of soil and sand which
process substitutes sodium ions for magnesium and calcium ions.
settle out and form a layer of sediment on the bottom of the tank. In
The use of a water softener may decrease the life of the water time, if not removed, the level of sediment might reach the heating
heater tank. elements and cause their failure.
The anode rod should be inspected after a maximum of three
years and annually thereafter until the condition of the anode rod For convenience, sediment removal and element lime scale removal
should be performed at the same time as follows.
dictates its replacement.
NOTE: Artificially softened water requires the anode rod to be
LIME SCALE REMOVAL
inspected annually.
The following are typical (but not all) signs of a depleted anode Lime scale accumulations on the heating elements is a normal
rod: condition, common to all immersion type elements. Factors which
affect the amounts of this formation are:
• The majority of the rods diameter is less than 3/8”.
• Significant sections of the support wire (approx. 1/3 or more 1. Amount of hot water used. As the volume of water heated
of the anode rod’s length) are visible. increases, more scale results.
If the anode rod show signs of either or both it should be replaced.
NOTE: Whether re-installing or replacing the anode rod, check 2. Water temperature. As the temperature of the water is increased,
for any leaks and immediately correct if found. more scale is deposited on the elements.
In replacing the anode: 3. Characteristics of water supply.
1. Turn off electric supply to the water heater. Regardless of water treatment, the elements should be examined
2. Shut off the water supply and open a nearby hot water faucet regularly.
to depressurize the water tank.
Lime scale accumulations may cause noises to occur during operation.
3. Drain approximately 5 gallons of water from tank. (Refer to
“Draining and Flushing” for proper procedures). Close drain It is recommended that a heating element be removed periodically
for examination. If it is scaled, all of the elements should be removed
valve.
and cleaned. If the tank bottom has an accumulation of sediment it
4. Remove old anode rod. should be cleaned.
5. Use Teflon® tape or approved pipe sealant on threads and Lime scale should be removed by dissolving the accumulation in
install new anode rod. UN•LIME® delimer. Do not use muriatic or hydrochloric acid base
6. Turn on water supply and open a nearby hot water faucet deliming solutions to remove lime scale from the elements.
to purge air from water system. Check for any leaks and
immediately correct any if found.
7. Restart the water heater as directed in this manual. See the
Repair Parts Illustration for anode rod location.

32
THE PROCESS FOR LIME SCALE REMOVAL IS AS FOLLOWS: OTHER SCALE REMOVAL:

1. Turn off electrical disconnect switch. 1. Flush cleaned ends of elements with water when deliming or
cleaning is completed.
2. Drain the heater following DRAINING instructions.
2. Remove sediment and scale from the tank bottom through
3. Open front panel. the access provided by the element openings or drain valve
opening.
4. Disconnect the element wiring. Try not to disturb the wiring
unnecessarily and reconnection will be easier. • The cold water inlet valve and drain valve may be opened to
aid the cleanout process.
5. Unscrew each element.
3. Clean remaining gasket material from tank and element flanges
6. Remove the elements and gaskets from the openings. Do not reuse original element gaskets.

• Use a twisting, pulling action to remove elements scaled beyond 4. Put new gaskets on each element and install into tank openings.
the size of the tank openings.
• Uniformly tighten element bolts. Torque to approximately
• Brush loose scale from elements. 32 ft./lbs.

7. Lime scale removal: 5. Attach element wires to connection points from which they were
removed.
• Place limed ends of heating elements into UN•LIME delimer and
allow scale to dissolve. Do not permit delimer or water to contact 6. Follow FILLING instructions to restore hot water service.
heating element electrical terminals.
• Check for water leaks around elements and proper operation
• Silicates, sulfates, and aluminates must be removed by scraping when heater is filled.
or other mechanical means. Lime scale dissolvents will • Close the front panel.
not remove these types of scale which are occasionally
encountered.

Call the toll free phone number on the back cover of this Instruction
Manual to purchase UN-LIME and heating element gaskets.

33
 TROUBLESHOOTING CHECKLIST
CHECKLIST ABNORMAL SOUNDS

Before calling for service, check the following points to see if the 1. Sediment or lime scale accumulations on the elements causes
cause of trouble can be identified and corrected. sizzling and hissing noises when the heater is operating.

Reviewing this checklist may eliminate the need of a service call and • The sounds are normal, however, the tank bottom and
quickly restore hot water service. See Figure 2 and Figure 3 in this elements should be cleaned. See the Maintenance section of
manual to identify and locate water heater components. this manual.

2. Some of the electrical components of the water heater make

sounds which are normal.
• Contactors will “click” or snap as the heater starts and stops.
• Transformers and contacts often hum.

Water leakage is suspected

Refer to Leakage Checkpoint on the following page.

1. Check to see if the heater drain valve is tightly closed.

2. If the outlet of the relief valve is leaking it may represent:
• Excessive water temperature.
• Faulty relief valve.
NOT ENOUGH OR NO HOT WATER • Excessive water pressure.

1. Be certain the electrical disconnect switch serving the water 3. Excessive water pressure is the most common cause of relief
heater is in the ON position. valve leakage. It is often caused by a “closed system”. See
“Closed Water Systems” and “Thermal Expansion” in the
2. Check the fuses. Installation section of this manual for more information.

• The electrical disconnect switch usually contains fuses. 4. Examine the area around the element for gasket leakage.

• The heater has fusing. • Tighten the elements or, if necessary, follow the WATER AND
LIME SCALE REMOVAL procedure to replace the gaskets.
3. If the water was excessively hot, and is now cold, the high limit
switch may have activated. IF YOU CANNOT IDENTIFY OR CORRECT THE SOURCE OF
MALFUNCTION
• See the Temperature Regulation section of this manual for
more information on how to reset the ECO high limit 1. Turn the power supply to the water heater off.
controls.
2. Close the supply water inlet valve to the heater.
4. The capacity of the heater may have been exceeded by a large
demand for hot water. 3. Contact a Qualified Service Agency in your area.

• Large demands require a recovery period to restore water REPLACEMENT PARTS

temperature.
Call the toll free phone number listed on the warranty sheet of this
5. Cooler incoming water temperature will lengthen the time required Instruction Manual for assistance in locating replacement parts.
to heat water to the desired temperature. When ordering parts, specify complete model no., serial no., (see
rating plate), quantity and name of part desired. Standard hardware
6. Look for hot water leakage. items should be purchased locally.

7. Sediment or pipe scale may be affecting water heater operation.

34
LEAKAGE CHECKPOINTS

INSTRUCTIONS: USE THIS ILLUSTRATION AS A GUIDE WHEN CHECKING FOR SOURCES OF WATER LEAKAGE.

Where possible, remove or lift top cover to

examine threads of fittings installed into tank
for evidence of leakage. Correct fitting leaks
as necessary.

Relief valve operation and leakage may be

due to water expansion during heating cycle
or foreign material on seat of valve. If the valve
is not piped to an open drain, the released
water could be mistaken for a leaking heater.
To check where threaded portion enters tank,
insert Q-Tip® or similar absorbent material
between jacket opening and valve to swab
spud area. Remove valve* if leak is indicated
and repair with pipe joint compound.

Water on the side of the tank may be

condensation due to the panel or insulation
not being in place.

Water leaks at the elements may be due to:

1. Defective elements which leak at terminals

or through flange. Replace element*.

2. Loose element/gasket leak:

Tighten element with element wrench.

If leak continues, remove element* and
discard gasket. Clean gasket seating
areas and reinstall element with new
gasket.

Condensation and dripping may appear on

pipes when inlet water temperature is low.
Pipe fitting may be leaking.
Drain valve leakage could be from the valve itself. Either
correct the problem or replace the valve*. To check for
leakage where threaded portion enters tank, insert Q-tip
or similar absorbent material between jacket opening
and valve to swab spud area. Remove valve* if leak is All water which appears at the heater bottom or on the
indicated and repair with pipe joint compound. surrounding floor may be caused by condensation, loose
connections or relief valve operation and leakage. Do not
* Contact a Qualified Service Agency as it is necessary to replace the heater until a full inspection of all potential leak
shut off electricity and drain tank to perform procedure. points is made and corrective steps taken to stop the leak.
Leakage from other appliances, water lines, or ground seepage
should also be suspected until proved otherwise.

35
 LEGEND
COMMERCIAL ELECTRIC - (1 UNIT) TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN
HOT WATER
TO FIXTURES FUSED
DISCONNECT
SWITCH

PIPE T&P TO
OPEN DRAIN

HOT WATER
RETURN

COLD WATER

36
SUPPLY

EXPANSION
TANK
PIPING DIAGRAMS

FINISHED
FLOOR

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
 LEGEND
COMMERCIAL ELECTRIC - (1 UNIT) WITH VERTICAL STORAGE TANK TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN
HOT WATER
TO FIXTURES

FUSED
DISCONNECT

37
SWITCH

HOT WATER
RETURN
PIPE T&P TO ALT. COLD WATER
OPEN DRAIN CONNECTION
COLD WATER
SUPPLY
PIPING DIAGRAMS

EXPANSION
TANK
FINISHED
FLOOR

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
4. The Tank Temperature Control should be wired to and control the pump between the water heater(s) and the storage tank(s).
5. The water heater’s operating thermostat should be set 5 degrees F higher than the Tank Temperature Control.
 LEGEND
COMMERCIAL ELECTRIC - (1 UNIT) WITH HORIZONTAL STORAGE TANK TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

FUSED
DISCONNECT
SWITCH
HOT WATER
ALTERNATE RETURN

38
LOCATION
PIPE T&P TO COLD WATER
OPEN DRAIN SUPPLY

EXPANSION
TANK
FINISHED
FLOOR
PIPING DIAGRAMS

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
4. The Tank Temperature Control should be wired to and control the pump between the water heater(s) and the storage tank(s).
5. The water heater’s operating thermostat should be set 5 degrees F higher than the Tank Temperature Control.
 LEGEND
COMMERCIAL ELECTRIC - (2 UNITS) TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

FUSED FUSED
DISCONNECT DISCONNECT
SWITCH SWITCH
HOT WATER
RETURN

39
PIPE T&P TO PIPE T&P TO
OPEN DRAIN OPEN DRAIN
COLD WATER
SUPPLY

EXPANSION
PIPING DIAGRAMS

TANK

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
 LEGEND
COMMERCIAL ELECTRIC - (2 UNITS) WITH VERTICAL STORAGE TANK TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

FUSED FUSED

40
DISCONNECT DISCONNECT
SWITCH SWITCH

HOT WATER
ALT. COLD WATER
RETURN
PIPE T&P TO PIPE T&P TO CONNECTION
OPEN DRAIN OPEN DRAIN
COLD WATER
SUPPLY
PIPING DIAGRAMS

EXPANSION
FINISHED TANK
FLOOR

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
4. The Tank Temperature Control should be wired to and control the pump between the water heater(s) and the storage tank(s).
5. The water heater’s operating thermostat should be set 5 degrees F higher than the Tank Temperature Control.
 LEGEND
COMMERCIAL ELECTRIC - (2 UNITS) WITH HORIZONTAL STORAGE TANK TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

HOT WATER
RETURN
FUSED FUSED
DISCONNECT DISCONNECT
SWITCH SWITCH

41
ALTERNATE
LOCATION
PIPE T&P TO PIPE T&P TO
COLD WATER
OPEN DRAIN OPEN DRAIN
SUPPLY

EXPANSION
FINISHED TANK
FLOOR
PIPING DIAGRAMS

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
4. The Tank Temperature Control should be wired to and control the pump between the water heater(s) and the storage tank(s).
5. The water heater’s operating thermostat should be set 5 degrees F higher than the Tank Temperature Control.
 LEGEND
COMMERCIAL ELECTRIC - (3 UNITS) TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

FUSED FUSED FUSED

DISCONNECT DISCONNECT DISCONNECT
SWITCH SWITCH SWITCH
HOT WATER
RETURN
PIPE T&P TO PIPE T&P TO PIPE T&P TO
OPEN DRAIN OPEN DRAIN OPEN DRAIN

42
COLD WATER
SUPPLY

EXPANSION
TANK
PIPING DIAGRAMS

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
 LEGEND
COMMERCIAL ELECTRIC - (3 UNITS) WITH VERTICAL STORAGE TANK TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

FUSED FUSED FUSED

DISCONNECT DISCONNECT DISCONNECT
SWITCH SWITCH SWITCH

43
HOT WATER
RETURN
ALT. COLD WATER
PIPE T&P TO PIPE T&P TO PIPE T&P TO
OPEN DRAIN OPEN DRAIN OPEN DRAIN CONNECTION
COLD WATER
SUPPLY

EXPANSION
FINISHED TANK
FLOOR
PIPING DIAGRAMS

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
4. The Tank Temperature Control should be wired to and control the pump between the water heater(s) and the storage tank(s).
5. The water heater’s operating thermostat should be set 5 degrees F higher than the Tank Temperature Control.
 LEGEND
COMMERCIAL ELECTRIC - (3 UNITS) WITH HORIZONTAL STORAGE TANK TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

FUSED FUSED FUSED

DISCONNECT DISCONNECT DISCONNECT
SWITCH SWITCH SWITCH ALTERNATE
LOCATION HOT WATER

44
RETURN
PIPE T&P TO PIPE T&P TO PIPE T&P TO
OPEN DRAIN OPEN DRAIN OPEN DRAIN COLD WATER
SUPPLY

EXPANSION
FINISHED TANK
FLOOR
PIPING DIAGRAMS

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
4. The Tank Temperature Control should be wired to and control the pump between the water heater(s) and the storage tank(s).
5. The water heater’s operating thermostat should be set 5 degrees F higher than the Tank Temperature Control.
 LEGEND
COMMERCIAL ELECTRIC - (4 UNITS) TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

FUSED FUSED FUSED FUSED

DISCONNECT DISCONNECT DISCONNECT DISCONNECT
SWITCH SWITCH SWITCH SWITCH
HOT WATER
RETURN

45
PIPE T&P TO PIPE T&P TO PIPE T&P TO PIPE T&P TO
OPEN DRAIN OPEN DRAIN OPEN DRAIN OPEN DRAIN
COLD WATER
SUPPLY

EXPANSION
TANK
PIPING DIAGRAMS

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
 LEGEND
COMMERCIAL ELECTRIC - (4 UNITS) WITH VERTICAL STORAGE TANK TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

HOT WATER
RETURN
FUSED FUSED FUSED FUSED
DISCONNECT DISCONNECT DISCONNECT DISCONNECT

46
SWITCH SWITCH SWITCH SWITCH

PIPE T&P TO PIPE T&P TO PIPE T&P TO PIPE T&P TO ALT. COLD
OPEN DRAIN OPEN DRAIN OPEN DRAIN OPEN DRAIN WATER
CONNECTION COLD WATER
SUPPLY

EXPANSION
FINISHED
TANK
FLOOR
PIPING DIAGRAMS

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
4. The Tank Temperature Control should be wired to and control the pump between the water heater(s) and the storage tank(s).
5. The water heater’s operating thermostat should be set 5 degrees F higher than the Tank Temperature Control.
 LEGEND
COMMERCIAL ELECTRIC - (4 UNITS) WITH HORIZONTAL STORAGE TANK TEMPERATURE & PRESSURE FULL PORT BALL VALVE
RELIEF VALVE

CHECK VALVE
PRESSURE RELIEF VALVE
WARNING: THIS DRAWING SHOWS SUGGESTED
PIPING CONFIGURATION AND OTHER DEVICES;
CHECK WITH LOCAL CODES AND ORDINANCES CIRCULATING PUMP TEMPERATURE GAGE
FOR ADDITIONAL REQUIREMENTS.
TANK TEMPERATURE CONTROL WATER FLOW SWITCH

DRAIN

HOT WATER
TO FIXTURES

HOT WATER
RETURN
FUSED FUSED FUSED FUSED
DISCONNECT DISCONNECT DISCONNECT DISCONNECT
SWITCH SWITCH SWITCH SWITCH

47
ALTERNATE
LOCATION
PIPE T&P TO PIPE T&P TO PIPE T&P TO PIPE T&P TO
OPEN DRAIN OPEN DRAIN OPEN DRAIN OPEN DRAIN
COLD WATER
SUPPLY

EXPANSION
FINISHED
TANK
FLOOR
PIPING DIAGRAMS

NOTES:
1. Preferred piping diagram.
2. The temperature and pressure relief valve setting shall not exceed pressure rating of any component in the system.
3. Service valves are shown for servicing unit. However, local codes shall govern their usage.
4. The Tank Temperature Control should be wired to and control the pump between the water heater(s) and the storage tank(s).
5. The water heater’s operating thermostat should be set 5 degrees F higher than the Tank Temperature Control.
MANIFOLD KITS

MANIFOLD KITS
ALL DIMENSIONS IN INCHES

MANIFOLD KITS

TWO HEATERS
Tank Capacity Part
(Gallons) Number H W D A
52 9003429205 66 1/4 56 3/4 27 1/4 13 1/4
80 9003429205 70 1/2 60 1/4 31 1/4 9 3/4
120 9003429205 73 1/4 64 1/2 35 3/4 5 1/2
Inlet and outlet size - 1 1/2

THREE HEATERS

Tank Capacity Part

(Gallons) Number H W D A
52 9003430205 66 1/4 91 3/4 27 1/4 13 1/4
80 9003430205 70 1/2 95 1/4 31 1/4 9 3/4
120 9003430205 73 1/4 99 1/2 35 3/4 5 1/2
Inlet and outlet size - 2 1/2

FOUR HEATERS

Tank Capacity Part

(Gallons) Number H W D A
52 9003431205 66 1/4 126 3/4 27 1/4 13 1/4
80 9003431205 70 1/2 130 1/4 31 1/4 9 3/4
120 9003431205 73 1/4 134 1/2 35 3/4 5 1/2
Inlet and outlet size - 2 1/2

48
 PARTS LIST

ELECTRONIC CONTROL MODEL SURFACE MOUNT CONTROL MODEL

Item # Description ITCE31-50 ITCE31-80 ITCE31-119

1A Anode, 2 required (Alu, Std) 9003892005 9003892005 9003892005
1B Anode, 2 required (Mag, Special) 9001829005 9001829005 9001829005
2 Display - Board 9006240005 9006240005 9006240005
3 Display - Overlay 9006851005 9006851005 9006851005
4A CCB - 3 El Temperature controller 9006852005 9006852005 9006852005
4B CCB - 6 El Temperature controller 9006853005 9006853005 9006853005
4C CCB - 9 El Temperature controller 9006854005 9006854005 9006854005
5 Communication Cable 9006541015 9006541015 9006541015
6A Transformer - 100VA Std (208, 240, 277, 480V) 9006861005 9006861005 9006861005
6B Transformer - 100VA Universal (220, 380, 415, 575V) 9006862005 9006862005 9006862005
7 Transformer - 25VA 120/24V 9006863005 9006863005 9006863005
8 Fuse - Control Circuit 9005720215 9005720215 9005720215
9 Fuse Block - Control Circuit 9005721215 9005721215 9005721215
10 Nipple - T & P valve extension 9005717215 9005717215 9005717215
11A T & P Valve - 3 elements 9005715205 9005715205 9005715205
11B T & P - 6 or 9 elements 9005923205 9005923205 9005923205
12A Fuse - Power Circuit (not 54KW at 208V or not 575V) 9005904215 9005904215 9005904215
12B Fuse - Power Circuit for 54KW at 208V model 9006864015 9006864015 9006864015
12C Fuse - Power Circuit for 575V models 9005893215 9005893215 9005893215
13A Fuse Block - Power Circuit (not 54KW at 208V or not 575V Models) 9005009205 9005009205 9005009205
13B Fuse Block - Power Circuit for 54KW at 208V model 9005079205 9005079205 9005079205
13C Fuse Block - Power Circuit for 575V models 9005007205 9005007205 9005007205
14 Contactor 9005013205 9005013205 9005013205
15 Temperature probe 9006865015 9006865015 9006865015
16 Element Gasket (BOX OF 50) 9000308005 9000308005 9000308005
17 Elements (max 54KW 9 elements) SEE CHART
18 Drain Valve 9003907015 9003907015 9003907015
19* Element Sensors (1 per bank) 9006867005 9006867005 9006867005

* Not illustrated

49
 PARTS LIST

Item # Description STCE31-50 STCE31-80 STCE31-119

1A Anode, 2 required (Alu, Std) 9003892005 9003892005 9003892005
1B Anode, 2 required (Mag) 9001829005 9001829005 9001829005
2 Nipple - T & P valve extension 9005717215 9005717215 9005717215
3A T & P Valve - 3 elements 9005715205 9005715205 9005715205
3B T & P - 6 or 9 elements 9005923205 9005923205 9005923205
4A Fuse - Power Circuit (not 54KW at 208V or not 575V) 9005904215 9005904215 9005904215
4B Fuse - Power Circuit for 54KW at 208V model 9006864015 9006864015 9006864015
4C Fuse - Power Circuit for 575V models 9005893215 9005893215 9005893215
5A Fuse Block - Power Circuit (not 54KW at 208V or not 575V Models) 9005009205 9005009205 9005009205
5B Fuse Block - Power Circuit for 54KW at 208V model 9005079205 9005079205 9005079205
5C Fuse Block - Power Circuit for 575V models 9005007205 9005007205 9005007205
6 Element Gasket (BOX OF 50) 9000308005 9000308005 9000308005
7 Elements (max 54KW 9 elements) SEE CHART
8 Bracket-T-Stat 9003898215 9003898215 9003898215
9 Personal Protector 9003899015 9003899015 9003899015
10 Thermostat 9004533215 9004533215 9004533215
11 Drain Valve 9003907015 9003907015 9003907015

Replacement Gold-Plated Elements (Gasket Included)

KW 208V (1Φ/3Φ) 240V (1Φ/3Φ) 277V 1Φ 480V (1Φ/3Φ)
2 9006875005 9006874005 9006884005 9006879005
3 9006869005 9006868005 9006880005
4 9006872005 9006869005 9006868005 9006881005
4.5 9006873005 9006870005 9006882005
5 9006876005 9006871005 9006883005
6 9006877005 9006873005 9006878005 9006884005

Replacement Incoloy Elements (Gasket Included)

KW 208V (1Φ/3Φ) 240V (1Φ/3Φ) 277V (1Φ) 480V (1Φ/3Φ)
2 9004284005 9004283005 9004290005 9004298005
3 9000049005 9000664005 9004296005 9004300005
4 9004294005 9004751105 9004759005 9004763105
4.5 9004287005 9000050005 9004297005 9004760105
5 9004753105 9004293005 9004756115 9004761105
6 9004289005 9004287005 9004757115 9004762105

Replacement Incoloy Elements (Gasket Included) For Heaters with “Y” Configuration
KW 380V 3Φ “Y” Config 415V 3Φ “Y” Config 575V 3Φ “Y” Config
3 9006885005 900064005 9006889005
4 9006886005 9004751105 9006890005
4.5 9000050005 9006891005
5 9006887005 9004293005 9006892005
6 9006888005 9004287005 9006893005

50
 COMMERCIAL
WATER HEATER
LIMITED WARRANTY

EFFECTIVE WHAT'S NOT COVERED

For 3 Years, in the event of a tank leak, we will repair or, at our • Problems caused by improper: gas supply line sizing, gas type,
discretion, replace the defective water heater. venting, connections, combustion air, voltage, wiring, or fusing
For 1 Year, in the event of part failure, we will repair or, at our • Failure to follow applicable codes
discretion, replace the defective part. • Failure to follow printed instructions
We warrant this product against defects in materials or • Abuse, misuse, accident, fire, flood, Acts of God
workmanship as described in this document if installed within
• Improper installation, sizing, delivery, or maintenance
the United States or Canada and provided the product remains
at its original place of installation. • Claims related to rust, noise, smell, or taste of water
Warranty coverage begins the date of installation OR the date of • Failure to conduct authorized factory start up if required
manufacture if installation cannot be verified. • Alterations to the water heater
• Non-outdoor heaters installed outdoors
WHAT'S COVERED
• Damages due to a failure to allow for thermal expansion
Subject to these terms, in the event of defect in materials and/
• Heat exchanger failure due to lack of adequate / proper supply
or workmanship resulting in a tank leak during the first three
of water
years, we will:
• Replace the water heater should the tank leak. • Heaters moved from their original location
Subject to these terms, in the event of a defect in materials and/or • Service trips to explain proper installation, use, or maintenance
workmanship appearing during the first year, we will: of the product/unit or to describe compliance requirements
• Repair or, at our discretion, replace any part of the water under applicable codes and regulations
heater covered under this limited warranty excluding parts • Charges related to accessing your heater including but not
subject to normal maintenance (Example: non-electronic limited to door/wall removal, equipment rental, etc.
anode rod, filter, etc)
• Replacement parts after expiration of this warranty
Service/labor, shipping, delivery, installation, handling or any
other costs are not covered at any time under this warranty. LIMITATIONS
Any replacement part or product will be warranted only for NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY,
the unexpired portion of the original water heater’s limited THIS IS YOUR SOLE AND EXCLUSIVE WARRANTY.
warranty period. ALL OTHER WARRANTIES INCLUDING A WARRANTY
If an identical model is no longer available due to a change in law, OF MERCHANTABILITY OR FITNESS FOR PARTICULAR
regulation, or standard, we will replace the product with one having PURPOSE ARE EXPRESSLY DISCLAIMED. SELLER SHALL
comparable capacity and input. In these instances, the owner will NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
have the option of paying the difference between what was paid for SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL
the original model and the new model with the additional features, LIABILITY ARISING AT ANY TIME SHALL NOT EXCEED THE
or receiving a refund of the portion of the purchase price, on a PURCHASE PRICE PAID WHETHER BASED ON CONTRACT,
pro-rata basis allocable to the unexpired portion of the warranty. TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.

SERVICE INQUIRIES:
For service inquiries call the telephone number listed below. Be prepared to provide the following information:
name, address, and telephone number; the model and serial number of the water heater; proof of installation; and a clear description
of the problem.
For your records, fill in the product:
Serial: ___________________
Model: ___________________
U.S. Customers:
American Water Heaters
500 Princeton Road
Johnson City, TN 37605
800-999-9515
[Link]

51
 Technical Support and Parts: 800-456-9805
[Link]

Copyright © 2015 American Water Heaters. All rights reserved

52