Owner’s Guide

Brugervejledning
Bedienungsanleitung
Gebruikershandleiding
Guía del usuario
Käyttöohje
Notice d’utilisation
Manuale di istruzioni
Kezelési útmutató
Brukerveiledning
Podręcznik użytkownika
Manual do Proprietário
Bruksanvisning

Руководство владельца

SOUNDLINK®
MICRO
I M P O R TA N T S A F E T Y I N S T R U C T I O N S

Please read and keep all safety, security, and use instructions.
Bose Corporation hereby declares that this product is in compliance with the essential
requirements and other relevant provisions of Directive 2014/53/EU and all other applicable
EU directive requirements. The complete declaration of conformity can be found at:
[Link]/compliance
This product conforms to all applicable Electromagnetic Compatibility Regulations 2016
and all other applicable UK regulations. The complete declaration of conformity can be
found at: [Link]/compliance
Bose Corporation hereby declares that this product is in compliance with the e
­ ssential
­requirements per Radio Equipment Regulations 2017 and all other applicable UK
­regulations. The complete declaration of conformity can be found at:
[Link]/compliance

Important Safety Instructions

Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for long periods of time.
 efer all servicing to qualified personnel. Servicing is required when the apparatus has been
R
­damaged in any way, such as power-supply cord or plug is damaged, does not operate normally, or
has been dropped.

WARNINGS/CAUTIONS
This product contains magnetic material. Consult your physician on whether this might
affect your implantable medical device.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as
lighted candles, on or near the product.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency approved power supply which meets local regulatory
requirements (e.g., UL, CSA, VDE, CCC).
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct
­sunlight, fire or the like).
• The product label is located on the strap and the bottom of the product.

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 R E G U L AT O R Y A N D L E G A L I N F O R M AT I O N

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s
­authority to operate this equipment.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
­interference that may cause undesired operation.
This device complies with FCC and ISED Canada radiation exposure limits set forth for general
population. This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Meets IMDA Requirements.

Product Power State Table

The product, in accordance with the Ecodesign Requirements for Energy Related Products
Directive 2009/125/EC and the Ecodesign for Energy-Related Products and Energy I­nformation
(Amendment) (EU Exit) Regulations 2020, is in compliance with the following norm(s) or
­document(s): Regulation (EC) No. 1275/2008, as amended by Regulation (EU) No. 801/2013.
Power Modes
Required Power State Information
Standby Networked Standby

Power consumption in specified power ≤ 0.5 W Bluetooth® ≤ 2.0 W

mode, at 230V/50Hz input

Time after which equipment is ≤ 10 minutes ≤ 10 minutes

­automatically switched into mode

Power consumption in networked standby N/A ≤ 2.0 W

if all wired network ports are connected
and all wireless network ports are activated,
at 230V/50Hz input

Network port deactivation/activation Bluetooth®: Deactivate by clearing the pairing list by pressing
procedures. Deactivating all networks will and holding the Bluetooth® button for 10 seconds. Activate by
enable standby mode. pairing with a Bluetooth® source.

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R E G U L AT O R Y A N D L E G A L I N F O R M AT I O N

For Europe:
Frequency band of operation 2400 to 2483.5 MHz.
Maximum transmit power less than 20 dBm EIRP.

Management Regulation for Low-power Radio-frequency Devices

Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without
­permission granted by the NCC, any company, enterprise, or user is not allowed to change
­frequency, enhance transmitting power or alter original characteristic as well as performance to an
approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal
communications; If found, the user shall cease operating immediately until no interference is
achieved. The said legal communications means radio communications operated in compliance
with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal
­communications or ISM radio wave radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your
local Bose retailer or other qualified professional for removal.

Please dispose of used batteries properly, following local regulations. Do not incinerate.

This symbol means the product must not be discarded as household waste, and should be
delivered to an appropriate collection facility for recycling. Proper disposal and recycling
helps protect natural resources, human health and the environment. For more information
on disposal and recycling of this product, contact your local municipality, disposal service,
or the shop where you bought this product.

Removal of the rechargeable lithium-ion battery in this product should be conducted only
by a qualified p
­ rofessional. Please contact your local Bose retailer or see
[Link] for further information.

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements
Polybrominated Polybrominated
Lead Mercury Cadmium Hexavalent
Part Name Biphenyl diphenylether
(Pb) (Hg) (Cd) (CR(VI))
(PBB) (PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the h
­ omogeneous
materials for this part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the
­homogeneous materials used for this part is above the limit requirement of GB/T 26572.

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 R E G U L AT O R Y A N D L E G A L I N F O R M AT I O N

Equipment name: Bose® SoundLink® Micro Bluetooth® speaker, Type designation: 423816
Restricted substances and its chemical symbols
Hexavalent Polybrominated
Lead Mercury Cadmium Polybrominated
Unit ­chromium ­diphenyl ethers
(Pb) (Hg) (Cd) biphenyls (PBB)
(Cr+6) (PBDE)
PCBs - ○ ○ ○ ○ ○
Metal Parts - ○ ○ ○ ○ ○
Plastic Parts ○ ○ ○ ○ ○ ○
Speakers - ○ ○ ○ ○ ○
Cables - ○ ○ ○ ○ ○
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage
of reference value of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

Please complete and retain for your records

The serial and model numbers are located on the strap and the bottom of the product.
Serial number: ___________________________________________________________________
Model number: ___________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose
­product. You can easily do this by going to [Link]/register

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture;
“1” is 2011 or 2021.
Importers: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd.
Minhang District, Shanghai 201100 | Bose Products B.V., Vijzelstraat 68, 1017HL Amsterdam, The
Netherlands | Ingram Micro Mexico SA de CV, Joselillo 3 Int. Piso 5 Col. El Parque, Naucalpan de
Juarez, Edo Mex 53398 Phone Number: +52 55 5263 6500 | Bose Limited (H.K.), 7F., No. 2, Sec. 3,
Minsheng E. Road, Zhongshan Dist., Taipei City 104511, Phone Number: +886-2-2514 7676 | Bose
Limited, 16 Dufour’s Place, London W1F 7SP
Input Rating: 5V 1.5A
Charging Temperature Range: 32° F – 122° F (0° C – 50° C)
Discharging Temperature Range: -4° F – 158° F (-20° C – 70° C)

Security Information

This product is capable of receiving security updates from Bose automatically when
connected to the Bose Connect app. In order to receive security updates via the mobile
application, you must complete the product setup process in the Bose Connect app. If
you do not complete the setup process, you will be responsible for installing security
updates that Bose makes available via [Link]

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R E G U L AT O R Y A N D L E G A L I N F O R M AT I O N

Apple, the Apple logo, and Siri are trademarks of Apple Inc., registered in the U.S. and other
­countries. App Store is a service mark of Apple Inc.
Google and Google Play are trademarks of Google LLC.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and
any use of such marks by Bose Corporation is under license.
Bose and SoundLink are registered trademarks of Bose Corporation.
Bose Corporation Headquarters: 1-877-230-5639
©2024 Bose Corporation. No part of this work may be reproduced, modified, distributed, or
­otherwise used without prior written permission.

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 CONTENTS

Bose® Connect App

What can I do with the Bose Connect app?..................................................................................... 9

What’s in the Carton

Contents .......................................................................................................................................................... 10

Speaker Portability
Strap configurations................................................................................................................................... 11
Water and dust resistance....................................................................................................................... 11

Speaker Controls
Power on/off................................................................................................................................................... 13
Auto-off timer................................................................................................................................................ 13
Disable the auto-off timer.............................................................................................................. 13
Speaker functions........................................................................................................................................ 14
Media playback and volume functions..................................................................................... 14
Call functions....................................................................................................................................... 15
Access voice control................................................................................................................................... 16

Battery
Charge the speaker..................................................................................................................................... 17
Charging time....................................................................................................................................... 17
Hear the battery level........................................................................................................................ 18
Battery protection mode........................................................................................................................... 18

Status Indicators
Bluetooth® indicator................................................................................................................................... 19
Battery indicators......................................................................................................................................... 20

Voice Prompts
Pre-installed languages............................................................................................................................. 21
Change the language................................................................................................................................. 21
Disable voice prompts............................................................................................................................... 21

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CONTENTS

Bluetooth Connections
Connect your mobile device using the Bose® Connect app (recommended)................... 22
Connect using the Bluetooth menu on your ­mobile device...................................................... 23
Disconnect a mobile device.................................................................................................................... 24
Reconnect a mobile device..................................................................................................................... 24

Multiple Bluetooth Connections

Connect an additional mobile device.................................................................................................. 25
Identify connected mobile devices...................................................................................................... 25
Switch between two connected mobile devices........................................................................... 25
Reconnect a previously connected mobile ­device........................................................................ 26
Clear the speaker pairing list................................................................................................................... 26

Share Audio Between Bose Speakers

Pair the speakers using the Bose Connect app (recommended)............................................ 27
Pair the speakers manually...................................................................................................................... 27
Party mode............................................................................................................................................ 27
Stereo mode......................................................................................................................................... 29
Switch between Party mode and ­Stereo mode.............................................................................. 29
Disable Party mode or Stereo mode.................................................................................................... 29

Care and Maintenance

Clean the speaker ....................................................................................................................................... 30
Replacement parts and accessories................................................................................................... 30
Limited warranty........................................................................................................................................... 30

Troubleshooting
Common solutions...................................................................................................................................... 31
Reset your speaker...................................................................................................................................... 33

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 BOSE® CONNECT APP

Download the Bose Connect app to keep your software up-to-date, personalize your
speaker settings, easily manage Bluetooth connections and access new features.

What can I do with the Bose Connect app?

• Easily connect to and switch between multiple mobile devices with a single swipe.
• Customize your speaker experience:
– Name your speaker.
– Select a voice prompt language or disable voice prompts.
– Adjust the auto-off timer.
• Pair two Bose speakers to play in Party mode or Stereo mode. Refer to the Bose
­Connect app for more information about these modes.
• Find answers to frequently asked questions.

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W H AT ’ S I N T H E C A R T O N

Contents
Confirm that the following parts are included:

Bose® SoundLink® Micro Bluetooth speaker USB cable

Note: If any part of the product is damaged, do not use it. ­Contact your authorized
Bose ­dealer or Bose customer service.
Visit: [Link]/Support/Micro

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 S P E A K E R P O R TA B I L I T Y

Strap configurations
You can adjust the strap to easily transport the speaker. To secure the speaker, attach it
to an object such as a bicycle handlebar or backpack strap.

Water and dust resistance

Your speaker is waterproof, splash resistant, and dustproof. It is rated IP64 and IP67.

You can ­immerse the speaker in water for up to 30 minutes at a depth of 3.2 ft. (1 m). It
can also be used while ­showering and in the rain or snow.

CAUTIONS:
• Do NOT submerge this speaker in any pool of water deeper than 3.2 ft. (1 m).
• Never attempt to charge the speaker while it is wet. Doing so may cause
damage to the speaker.

> 3.2 ft.

(1 m)

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SPEAKER CONTROLS

Controls are located on the top and outer edge of the speaker.

Multi-function button
Volume down
Volume up

Bluetooth button

Power button

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 S peaker C ontrols

Power on/off
Press the Power button .

The battery indicators glow solid white.

Auto-off timer
The auto-off timer conserves the battery when the speaker is operating on battery
­power. The speaker switches off when audio has stopped and buttons have not been
pressed for 20 minutes.
Note: To adjust the time it takes for your speaker to automatically power off, use the
Bose® ­Connect app.

Disable the auto-off timer

Press and hold + and the Multi-function button simultaneously.
You hear “Auto-off disabled.”
Repeat to re-enable the auto-off timer.
Tip: You can also disable the auto-off timer using the Bose Connect app.

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S peaker C ontrols

Speaker functions
Media playback and volume functions
Multi-function
button Volume down
Volume up

Function What to do
Play/Pause Press the Multi-function button .

Skip forward Press twice quickly.

Skip backward Press three times quickly.

Volume up
Press +.
Volume down
Press –.

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 S peaker C ontrols

Call functions
Multi-function
button

Microphone

Function What to do
Answer a call Press the Multi-function button .
End a call Press .
Decline an incoming call Press and hold for one second.
Answer a second i­ncoming call and
While on a call, press .
put the ­current call on hold
Decline a second ­incoming call and
While on a call, press and hold for one ­second.
stay on current call

Switch between two calls With two active calls, press twice quickly.

While not on a call, press and hold for

one second.
Access voice control to make a call
Your mobile device may not support voice control. Refer
to your device owner’s guide for more­information.

Mute/unmute a call While on a call, press + and – simultaneously.

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S peaker C ontrols

Voice prompt notifications

Your speaker identifies incoming callers who are saved in your contact list.
To disable this feature, see page 21.
Note: Disabling voice prompt notifications also disables voice prompts.

Access voice control

The speaker microphone acts as an extension of the microphone in your m ­ obile device.
Using the Multi-function button on the speaker, you can access the voice control
capabilities on your device to make/take calls or ask Siri or Google Assistant to play
music, tell you the weather, give you the score of a game and more.
Press and hold to access voice control on your device. You hear a tone that
­indicates voice control is active.
Multi-function
button

Microphone

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 B AT T E R Y

Charge the speaker

1. Plug the small end of the USB cable into the USB connector.

2. Plug the other end of the USB cable into a wall charger or computer that is
powered on.
While charging, the last lit battery indicator blinks white. When the battery is fully
charged, all five battery indicators glow solid white.

Battery indicators

CAUTION: Never attempt to charge the speaker while it is wet. Doing so may cause
damage to the speaker.

Charging time
Allow up to four hours to fully charge the battery. A full charge powers the ­speaker for
up to six hours.

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B attery

Hear the battery level

Each time you power on the speaker, a voice prompt announces the battery level. When
the speaker is in use, a voice prompt announces if the battery needs to be charged.
To hear the battery charge level while using your speaker, press and hold the Power
button until you hear a voice prompt.
Note: To visually check the battery, press and hold while viewing the battery
­indicators (see page 20).

Battery protection mode

When your speaker battery is depleted (0%), or your speaker is unplugged and unused
for more than three days (with a remaining charge of less than 10%), it enters b
­ attery
protection mode. To reactivate your speaker, connect it to a wall charger or computer
that is powered on.
When not in use, store your speaker in a cool place.
CAUTION: Do not store your speaker for extended periods when fully charged or with a
remaining charge of less than 10 percent.

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 S TAT U S I N D I C AT O R S

The Bluetooth and battery indicators are located on the outer edge of the speaker.

Bluetooth indicator
Shows the connection status of a mobile device.
Bluetooth indicator

Indicator activity System state

Blinking blue Ready to connect
Blinking white Connecting
Solid white Connected
Solid blue Select language

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S tatus I ndicators

Battery indicators
Shows the battery charge level.
Battery indicators

Indicator activity Charging percentage

0% - 20%

20% - 40%

40% - 60%

60% - 80%

80% - 100%

Notes:
• When charging, the last lit battery indicator blinks white. When the speaker is fully
charged, all battery indicators glow solid white.
• To visually check the battery level, press and hold the Power button while viewing
the battery ­indicators.
• If connected to an Apple device, the device displays the speaker battery level near
the upper right corner of the screen and in the notification center.

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 VOICE PROMPTS

Voice prompts guide you through the Bluetooth connection process, announce the
battery level and identify connected devices. You can customize voice prompts using
the buttons on your speaker.
Tip: You can also easily manage voice prompts using the Bose® Connect app.

Pre-installed languages
The following languages are pre-installed on your speaker:

• English • Japanese • Dutch

• Spanish • Korean • Russian
• French • Italian • Polish
• German • Portuguese
• Mandarin • Swedish

Change the language

When you power on the speaker for the first time, the voice prompts are in English.

1. P
 ress and hold the Multi-function button and – simultaneously until you hear
the voice prompt for the first language option.

2. Press + or – to move through the list of languages.

3. When you hear your language, press and hold to select.

Disable voice prompts

Press and hold + and – simultaneously until you hear “voice prompts off.”
Note: Repeat to re-enable voice prompts.

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B LU ETO OT H C O N N E CT I O N S

Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets and laptop computers. Before you can stream music from a
­device, you must connect the device with your speaker.

Connect your mobile device using the Bose®

Connect app (recommended)
With your speaker powered on, download the Bose Connect app and follow the
­on-screen connection instructions.

Once connected, you hear “Connected to <mobile device name>,” and the Bluetooth
­indicator glows solid white.

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 B LU ETO OT H C O N N E CT I O N S

Connect using the Bluetooth menu on your

­mobile device
1. W
 ith your speaker powered on, press and hold the Bluetooth button until you hear
“Ready to connect,” and the Bluetooth indicator blinks blue.

2. On your device, enable the Bluetooth feature.

Tip: The Bluetooth feature is usually found in the Settings menu.

3. Select your speaker from the device list.

Once connected, you hear “Connected to <mobile device name>,” and the Bluetooth
­indicator glows solid white.
Tip: Look for the name you entered for your speaker in the Bose® Connect app.

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B LU ETO OT H C O N N E CT I O N S

Disconnect a mobile device

Disable the ­Bluetooth feature on your device.
Tip: You can also disconnect your device using the Bose® Connect app.

Reconnect a mobile device

When powered on, the speaker tries to reconnect with the two most
­recently-connected devices.
Note: The devices must be within range (30 ft. or 9 m) and powered on.

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 M U LT I P L E B L U E T O O T H C O N N E C T I O N S

You can pair additional devices to your speaker. These Bluetooth connections are
­controlled with the Bluetooth button . Voice prompts guide you through controlling
multiple connections. Before connecting an additional mobile device, make sure this
feature is enabled.
Tip: You can also easily manage multiple connected devices using the Bose®
Connect app.

Connect an additional mobile device

You can store up to eight paired devices in the speaker pairing list, and your s­ peaker can
­be actively connected to two devices at a time.
To connect an additional device, download the Bose® Connect app (see page 22) or
use the Bluetooth menu on your mobile device (see page 23).
Note: You can play audio from only one device at a time.

Identify connected mobile devices

Press to hear which devices are currently ­connected.

Switch between two connected

mobile devices
1. Pause audio on your first device.

2. Play audio on your second device.

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M U LT I P L E B L U E T O O T H C O N N E C T I O N S

Reconnect a previously connected

mobile ­device
1. Press the Bluetooth button to hear which device is connected.

2. Press again within three seconds to connect to the next device in the speaker
pairing list.

3. Repeat until you hear the correct device name.

4. Play audio on the connected device.

Clear the speaker pairing list

1. Press and hold the Bluetooth button for 10 seconds until you hear “Bluetooth
device list cleared,” and the Bluetooth indicator blinks blue.

2. Delete your speaker from the Bluetooth list on your mobile device.
All devices are cleared, and the speaker is ready to connect.

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 SHARE AUDIO BETWEEN BOSE SPEAKERS

You can pair Bose ® speakers together to play in the following modes:
• Party mode (left and right ­speakers play in unison)
• Stereo mode (left speaker and right speaker play separately)
You can set this up using the Bose Connect app (recommended) or the speaker
control buttons.
Refer to your Bose ­owner’s guide to determine if your secondary speaker supports
these modes.

Pair the speakers using the

Bose Connect app (recommended)
For more information, download the Bose Connect app.

Pair the speakers manually

If you are unable to access the Bose Connect app, follow the instructions below.

Party mode
1. Make sure both speakers are powered on.

2. Make sure one speaker is connected to your mobile device.

3. On the speaker connected to your device, press and hold the Bluetooth button
and + simultaneously.

4. Release the buttons when you hear “Press the Bluetooth and volume down buttons
simultaneously on a second Bose device.”

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S hare A udio B etween B ose S peakers

5. On the other speaker, press and hold the Bluetooth button and – simultaneously.

6. Release the buttons when the speaker emits a tone.

After about 10 seconds, you hear “Party mode” from both speakers simultaneously.
Party mode is enabled, and you are now able to play audio in unison using your
mobile device.

7. For an optimal experience, position your speakers:

• In the same room or outdoor area
• So there are no obstructions between them
Note: Performance may vary based on mobile device, distance and
environmental factors.

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 S hare A udio B etween B ose S peakers

Stereo mode
1. Configure your speakers for Party mode (see page 27).

2. On one speaker, press the Bluetooth button and + simultaneously.

3. Release the buttons when you hear “Stereo mode.”

You hear “Left” from the left speaker and “Right” from the right speaker.
Stereo mode is enabled, and you are now able to play audio in stereo using your
mobile device.

4. For an optimal experience, position your speakers:

• In the same room or outdoor area
• Within 10 feet of each other, free from obstructions
• So that your distance to each speaker is equal
Note: Performance may vary based on device, distance and environmental factors.

Switch between Party mode and ­

Stereo mode
On either speaker, press and + simultaneously.

Disable Party mode or Stereo mode

Power off the second speaker.

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CARE AND MAINTENANCE

Clean the speaker

Your speaker may require periodic cleaning.
• Clean the surface of the speaker with a soft, damp cloth (water only).
• Do not use any solvents, chemicals or cleaning solutions containing ­alcohol, ­ammonia
or abrasives.

Replacement parts and accessories

Replacement parts and accessories can be ordered through Bose customer service.
Visit: [Link]/Support/Micro

Limited warranty
Your speaker is covered by a limited warranty. Visit our website at
[Link]/warranty for details of the limited warranty.
To register your product, visit [Link]/register for instructions. Failure to
­register will not affect your limited warranty rights.

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 TROUBLESHOOTING

Common solutions
If you experience problems with your speaker:
• Power on the speaker (see page 13).
• Check the state of the status ­indicators (see page 19).
• Make sure your mobile device supports Bluetooth technology (see page 23).
• Charge the battery (see page 17).
• Increase the volume on your speaker, device and music app.
• Move your device closer to the speaker and away from any ­interference
or ­obstruction.
• Try connecting another device (see page 25).
If you could not resolve your issue, see the table below to identify symptoms and
­solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: [Link]/Support/Micro

Symptom Solution
No power (battery) • Battery may be in protection mode or discharged. Connect your
speaker to a wall charger or computer that is powered on.
Speaker does not • On your device:
­connect with
– Disable and then enable the Bluetooth feature.
mobile device
– Delete your speaker from the Bluetooth list on your ­device.
Connect again (see page 25).
• Connect a different device (see page 26).
• Visit: [Link]/Support/Micro to see how-to videos.
• Clear the speaker pairing list (see page 26). Connect again.
Bose® speakers do not • Download the Bose Connect app for an additional way to pair
pair ­together manually your Bose speakers.
• Your second speaker may not support Stereo or Party mode.
Refer to your Bose speaker owner’s guide.
No sound • Make sure voice prompts are on. Press the Bluetooth button
to hear the ­connected device. Make sure you are using the
correct device.
• Use a different music source.
• Connect a different mobile device (see page 25).
• If two devices are connected, pause audio on the first device
and play audio on the other device.
• If two devices are connected, move the devices within range of
the speaker (30 ft. or 9 m).

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T roubleshooting

Symptom Solution
Poor sound quality • Use a different music source.
• Connect a different device.
• Disconnect the second device.
• Disable any audio enhancement features on the device or
music app.
Speaker does not charge • Make sure the connector on the cable is correctly aligned with
the connector on the speaker.
• Try another charging source.
• Secure both ends of the USB cable.
• If your speaker has been exposed to high or low ­temperatures, let
it return to room temperature and then try charging again.
• Reset your speaker (see page 33).
Microphone is not picking • M
 ake sure the microphone opening on the top of the ­speaker is
up sound not blocked.
• Try another phone call.
• Try another compatible device.
• If the speaker was exposed to water, dry it out and try again.
Mobile device not • For multi-press functions using the Multi-function button ,
­responding to vary the speed of presses.
button presses
• Full controls may not be available for some models.
• Try another compatible device.

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 T roubleshooting

Reset your speaker

Factory reset clears connected devices and language settings from your speaker and
returns it to the original factory settings.

1. Power on your speaker.

2. Press and hold the Power button for 10 seconds.

The speaker powers off.

3. Press .
The Bluetooth ­indicator glows blue, and you hear “Ready to connect. To start setup,
download the Bose® Connect app” (see page 22).

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