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Cellular Franchise Management Training

The document outlines a two-day training program for managers and customer relationship officers at ZAFA Communications. The objectives of the program are to enhance skills using cellular technology software, develop customer-friendly behavior, and increase market share. The training will use techniques like discussions, group assignments, and case studies. The schedule lists sessions on outlook, profiling, sales strategies, data management, and a question session. Participants will evaluate the training.

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Ihtisham Ul Haq
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94 views7 pages

Cellular Franchise Management Training

The document outlines a two-day training program for managers and customer relationship officers at ZAFA Communications. The objectives of the program are to enhance skills using cellular technology software, develop customer-friendly behavior, and increase market share. The training will use techniques like discussions, group assignments, and case studies. The schedule lists sessions on outlook, profiling, sales strategies, data management, and a question session. Participants will evaluate the training.

Uploaded by

Ihtisham Ul Haq
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

ZAFA COMMUNICATIONS (CELLULAR FRANCHISE)

Training program:

Title: management of operational and marketing services

Target group:

managers and CROS (customer relationship officers)

Eligibility:

graduates with 6 months to 1 year experience

Duration:

two days training programe

A: Objectives of training program:

1: enhancing skills of participants using related soft wares of cellular technology 2: developing customer friendly behavior 3: managing the sales persons of sims (subscriber identity module) 4: increasing market share with inn the given territory

B: Training techniques:

1: discussions 2: group assignment 3: case study 4: question answer session

C: Total duration 2 days

D: Session guide
Objectives of session guide 1: to introduce participants and trainers to each other 2: to help participants recognize themselves and each other as valuable resources 3: to provide a forum for learning new things about participants and trainers 4: to begin building a foundation for team development 5: to provide the trainer with information about their audience

Event schedule:

Mon, June 8, 2011

session description

9:00-10:00

welcome and introduction

10:30-12:00

outlook view and enhanced profiling

12:00-2:00

lunch break

2:00-3:00

strategies for accrual

3:00-3:30

tea break

3:30-5:00

files management

Tuesday, June 8, 2011

Session description

9:00-10:00

understanding quarries

10:00-12:00

assessing organizational data

12:00-2:00

lunch break

2:00-3:00

review of sales data

3:00-3:30

tea break

3:30-5:00

question answer session

Session guide (2)

use of training techniques for particular intervals

Monday, June 8, 2011

Session description

9:00-10:00

discussion

10:00-12:00

group assignment

2:00-3:00

case studies

3:30-5:00

discussion and question answer session

Tuesday, June 8, 2011

Session description

9:00-10:00

question answer session

10:00-12:00

use of soft wares

2:00-3:00

seeking of electronic data interface (EDI)

3:30-5:00

discussions

Sample Training Evaluation Form I am a: manager customer officer sales person

Please indicate your impressions of the items listed below. Strongly Neutra Disagre Strongly Agree Agree l e Disagree 1. The training met my expectations. 2. I will be able to apply the knowledge learned.

3. The training objectives for each topic were identified and followed. 4. The content was organized and easy to follow. 5. The materials distributed were pertinent and useful.

6. The trainer was knowledgeable. 7. The quality of instruction was good. 8. The trainer met the training objectives. 9. Class participation and interaction were encouraged. 10. Adequate time was provided for questions and discussion.

11. How do you rate the training overall? Excellent Good Average Very poor What aspects of the training could be improved?

Poor

Other comments? THANK YOU FOR YOUR PARTICIPATION!

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