First steps in

professional
telephoning:
Time and dates
EXERCISES ON THE TIME AND DATES
A = You are the caller
B = You are the person who answers the phone

A B
Your name: Leila Daoudi Your firm: Languages@Work
Your firm: A.E.I Ltd. The dates:
You would like to know the exact • French: 13/02
starting dates of the following courses:
• Italian: 02/05
• French
• Russian: 04/01
• English
• Chinese: 02/07
• German
• German: 05/06
• Russian
• Spanish: 01/09
• Italian
• Portuguese: 15/04
• English: 09/03
A B
Your name: Torbjörn Jagland Your firm: YLG Language Learning
Your firm: Norsk Statoil The dates:
You would like to know the exact • Greek level I: 21/01
starting dates of the following courses:
• Greek level II: 13/02
• Russian level II
• Greek level III: 07/03
• French level I
• Russian level I: 22/02
• French level II
• Russian level II: 18/03
• Greek level I
• French level I: 25/05
• French level II: 03/03

A B
Your name: Eline d’Huyvetters Your firm: Soundsonic Ltd (New York)
Your firm: Auriege Dexi Belgium There’s an incoming call from Europe.
Make sure you get all the details.
Situation: Your boss, Annie Desbuquois,
will be landing in New York at 8:20 p.m.
tonight. She would like to be picked
up at the airport. Her flight number is
GJ0579.
You would like to give Annie Desbuquois
a very urgent message: she should get in
touch with Vera De Geyndt of Rank Xerox
(telephone number 00326 47 54 30)
 4

A B
Your name: Ella d’Ieteren-Dieussaert Your firm: Nissho Nipro (London)
Your firm: Uni ix Belgium There’s an incoming call from Belgium.
Make sure you get all the details.
Situation: Your boss, Arthur Doedeyne,
has a meeting with the general mana-
ger, Bill Grates, this afternoon, but he
can’t make it. Ask whether Mr Grates
could get in touch before 2 p.m. (num-
ber 0032 260 497 00).
If this isn’t possible, then Mr Doedeyne
and Mr Grates can meet in Paris on Sa-
turday 6 December. Mr Doedeyne will
take flight number AE 1890. He will land
around 9:20 a.m.

A B
Your name: Myra Rademaekers Your firm: Kinnarps (specialized in
computer courses)
Your firm: Exxon Valdez Ltd
You will be called about your computer
Your company is interested in the cour-
course ‘Computer Networks’. Make sure
se ‘Computer Networks’. The following
you get all the details. You need the
people would like to participate:
following information:
• Pete Dehandschutter
• Start: 07/01
• Mohammed Alaoui
• Price: € 155 per person or € 125 per
• Lian van Goethem person if more than 3
• Yassine Chraibi
Inquire about the cost price and
starting date.
 6

A B
Your name: Elise Hepbellynck Your firm: British Rail
Your firm: Nadiluxe Belgium There’s an incoming call from Belgium.
You need the following information:
You would like to make a reservation
(train ticket London-York) for the follo- • train ticket London-York: from £16.74
wing persons:
• reservation costs: £1.50
• Yourself
• tickets can be changed:
• Embrecht Van Impen
• £5 (10 days before departure)
• Brigit Huygh
• £10 (5 days before departure)
• Thaksin Shinawatra
They can get tickets in London Victoria
departure: 06/01 & return: 14/01 station or via www.thetrainline.com
Inquire about the cost price of the tickets
and the possibility to change tickets.