Hotel Facilities:
1. Free Wi-Fi
2. Swimming pool
3. Fitness center (gym)
4. Restaurant and bar
5. Wellness center (spa)
6. Room service
7. Meeting rooms
8. Laundry service
9. Parking (valet or free parking)
Common questions:
1. What time is check-in/check-out?
2. Do you have free Wi-Fi?
3. What’s the Wi-Fi password?
4. Where is the restaurant area?
5. What time is breakfast served?
6. Can I get an extra towel, please?
7. Can I have an extra pillow, please?
8. Is there a safe in the room?
9. How can I turn on the air conditioner?
10. How can I turn off the heater?
[Link] you recommend a good restaurant nearby?
turn off the air conditioner, please
Can you turn off the air conditioner, please?
Could you turn off the air conditioner, please?
start the car - ligar o carro
the lights - as luzes
the microwave - o microondas
the fridge - a geladeira
the TV - a TV
the radio - o rádio
the cell phone - o celular
to telephone (BrE) = telefonar
to call (AmE) = ligar, chamar, telefonar
UK: United Kingdom
● 999 – This is the main emergency number for police, fire, ambulance,
and other emergency services.
● 112 – This number also works for emergencies in the UK (it’s the
standard emergency number across the EU as well).
US: United States
● 911 – This is the main emergency number for police, fire, and medical
emergencies.
Banheiro:
restroom - locais públicos
toilet - locais públicos
lavatory - locais comerciais e publicos
bathroom - casa e hotel
WC (water closet)
the loo - (in the UK)
porta-loo (banheiro químico - UK)
porta-pot (banheiro quimico - US)
*toilet paper - papel higiênico
*toilet - vaso sanitário
*flush the toilet - dar a descarga no vaso
Hotel Room Problems:
1. The room is not clean. Can someone clean my room, please?
2. The toilet is clogged. Can you send maintenance to fix it?
3. The fridge is not cold. Can you check the minibar, please?
4. The safe won’t open. Can you help me unlock the safe?
5. The window won’t close. Can someone come and fix the window?
6. There is no electricity in the room. Can you check the power, please?
7. There are insects in the room. Can you please help me with this
issue?
8. The shower is leaking. Can someone repair the shower?
9. The curtains won’t close. Can you send someone to fix the curtains?
10. The room smells bad. Can I change to another room?
mean - malvado
1. Guest and Hotel Attendant (at reception):
Guest: Hi! I just arrived. Can I check in, please?
Attendant: Of course! Can I have your name and booking number?
Guest: Sure, it’s John Doe.
Attendant: Great! You’re all set. Here’s your room key, and Wi-Fi information
is on the card.
Guest: Thank you! What time is breakfast?
Attendant: Breakfast is from 7 to 10 a.m. Enjoy your stay!
2. Guest and Manager:
Guest: Excuse me, I’d like to speak to the manager, please.
Manager: Yes, how can I assist you?
Guest: There’s a problem with the air conditioning in my room. It’s not
working.
Manager: I’m sorry for the inconvenience. I’ll send someone to fix it right
away.
Guest: Thank you, I appreciate it.
Manager: If there’s anything else you need, feel free to let me know.
3. Guest and Room Cleaner:
Guest: Hi, could I get some extra towels, please?
Cleaner: Sure, no problem! How many would you like?
Guest: Two more, please.
Cleaner: I’ll bring them to your room in a few minutes.
Guest: Thank you so much!
Cleaner: You’re welcome. Have a nice day!
4. Guest and Another Guest (in the hallway):
Guest 1: Hi! Are you also staying on this floor?
Guest 2: Yes, I am. It’s my first time here.
Guest 1: Same here. How do you find the hotel so far?
Guest 2: It’s pretty nice! The staff is friendly. How about you?
Guest 1: I agree! The breakfast was great, too.
Guest 2: I’ll have to try it tomorrow. Enjoy your stay!
Guest 1: You too!
5. Guest and Concierge (asking about city attractions):
Guest: Hi! Can you recommend some places to visit in the city?
Concierge: Of course! You can start with the city’s main square, and the art
museum nearby is very popular.
Guest: That sounds great. Are there any nice parks around?
Concierge: Yes, Central Park is beautiful, and it’s perfect for a relaxing
afternoon. There’s also a local market on the weekends.
Guest: Fantastic! How far is it from here?
Concierge: It’s about a 10-minute walk. I can give you a map if you’d like.
Guest: Thanks so much! That would be really helpful.
6. Family Members During Breakfast in a Hotel Abroad:
Parent: This breakfast is really good, isn’t it?
Child: Yeah! I love the pancakes. And they have so many different things to
try!
Parent: It’s fun trying new foods in a different country. What do you want to do
today?
Child: I want to go to the beach! Can we swim there?
Parent: Sure! But first, let’s finish breakfast and plan our day.
Child: Okay! I’m excited. This hotel is so cool.
Parent: It is! I’m glad we’re having a good time.
7. Guest and Hotel Attendant (Checking In):
Guest: Hi, I have a reservation under Jane Smith.
Attendant: Welcome, Ms. Smith! Let me check… yes, I see your booking
here.
Guest: Great!
Attendant: Here’s your room key. You’re in room 305. Breakfast is served
from 7 to 10 a.m.
Guest: Thank you! What time is check-out?
Attendant: Check-out is at 12 p.m. Enjoy your stay!
Guest: Thanks, I will!
8. Guest and Hotel Attendant (Checking Out):
Guest: Hi, I’d like to check out, please.
Attendant: Certainly. Can I have your room number?
Guest: It’s 305.
Attendant: Let me check... everything looks good. Would you like a copy of
your receipt?
Guest: Yes, please.
Attendant: Here you go. Thank you for staying with us!
Guest: Thank you. It was a great stay.
Attendant: We’re glad to hear that! Have a safe trip.
9. Guest and Hotel Attendant (Making a Room Reservation):
Guest: Hi, I’d like to book a room for next weekend.
Attendant: Sure! What dates are you looking for?
Guest: From Friday to Sunday, please.
Attendant: We have a few rooms available. Would you prefer a single or a
double room?
Guest: A double room, please.
Attendant: Got it! Your reservation is confirmed. You’ll receive an email with
the details.
Guest: Perfect! Thanks for your help.
Attendant: You’re welcome! See you next weekend.
10. Guest and Hotel Attendant (Making a Room Reservation 2):
Guest: Hi, I’d like to make a reservation for dinner at Red Lobster tonight.
Attendant: Sure! How many people is the reservation for?
Guest: It’s for three people, please.
Attendant: Got it. What time would you like the reservation?
Guest: Around 7:30 p.m., if that’s available.
Attendant: Let me check... Yes, we have a table for three at 7:30 p.m.
Guest: Perfect!
Attendant: Your table is reserved. Is there anything else you need?
Guest: No, that’s all. Thanks so much for your help!
Attendant: You’re welcome! Enjoy your dinner at Red Lobster.
Guest: Thank you, I’m sure we will!
