HOTEL MANAGEMENT

PROJECT SYNOPSIS

Bachelor of Computer Applications

Session (2022-25)

Submitted by: Submitted To:

Wahid Alam Rajat Kumar
Roll No. 1322257 (Assistant Prof.)
Murari Kumar
Roll No. 1322288

M.M. Institute of Computer Technology & Business Management

Maharishi Markandeshwar (Deemed to be University), Mullana
(Ambala) (NAAC accredited Grade ‘A++’ University)

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 TABLE OF CONTENT

S.No Page.No

1 Introduction 3

2 Objective 4-5

3 Software & Hardware Requirements 6-9

4 Methodology 10-12

5 Reference 13

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 INTRODUCTION

The project, Hotel Management System is a web-based application that allows the hotel
manager to handle all hotel activities online. Interactive GUI and the ability to manage various
hotel bookings and rooms make this system very flexible and convenient. The hotel manager
is a very busy person and does not have the time to sit and manage the entire activities manually
on paper. This application gives him the power and flexibility to manage the entire system from
a single online system. Hotel management project provides room booking, staff management
and other necessary hotel management features. The system allows the manager to post
available rooms in the system. Customers can view and book room online. Admin has the
power of either approving or disapproving the customer’s booking request. Other hotel services
can also be viewed by the customers and can book them too. The system is hence useful for
both customers and managers to portable manage the hotel activities.

A hotel is an organization where delicacy, hospitability and service matter a lot. And the hotel
always try to be better the in all the areas where ever the possibilities are there. The Computer
has made this possible by providing the internet, email, and networking and by other software.
In the same fashion the "Dummy "software Named "Hotel Management System" is the project
designed for the hotel industry people who found their work quite hardly manageable because
of keeping all wears and tears because each and every thing is the matter which should be
recorded. For this purpose the following project is quit helpful and handy because almost all
the areas are covered in the project. Like Restaurant, Rooms Health club, and transport. So the
project is quite easy to use and easy to carry. Today the efficiency of the computerized
department is best and do work speedily.

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 Objectives

The objective of the project is to make the hotel computerized almost every area, and the block
of the hotel like restaurant, rooms, entertainment, sport, transport etc... Can keep their records
separately.

The hotel people will have to make login of each and every one therefore security of the data
is kept secured.

The facilities given into the project makes the project useful to the hotel and the workers of the
hotel because their work will be easy and they will find their work easy and correct, all the
details can be checked as any time and can be changed

Booking Process:

• Allow guests to easily search for room availability, book rooms, and make online
payments.
• Provide a seamless reservation experience with real-time room availability and pricing
• Provide guests with a seamless online platform to browse room availability, select
accommodations, make reservations, and complete payments with ease.

Room Management:

• Enable hotel staff to manage room allocation, availability, and occupancy.

• Automate the process of updating room status (clean, occupied, available) and track
housekeeping activities.

Guest Experience:

• Offer a user-friendly interface for guests to explore services, amenities, and make special
requests.
• Provide options for account creation, booking history, and personalized offers for
returning customers.

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Financial Management:

• Automate invoicing, billing, and payment processing for reservations and services.
• Track revenue, occupancy rates, and other financial metrics through integrated reporting
tools.

Real-Time Reporting and Analytics:

• Provide management with insights into hotel performance, occupancy trends, guest
demographics, and financial data.
• Allow for data-driven decision-making to improve services and optimize operations.

Security and Compliance:

• Ensure secure handling of guest data, payments, and other sensitive information with
encryption and compliance with data protection regulations

Analytics and Reporting:

• Provide insightful data and reports on hotel occupancy, guest demographics, booking
trends, and revenue, enabling hotel managers to make informed decisions.

Data Security and Privacy:

• Protect customer information, payment details, and hotel records through secure data
encryption and compliance with privacy regulations

Secure Payment and Data Management:

• Ensure customer information and transactions are protected with secure encryption.

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 Software & Hardware Requirements

Software Requirements

1. Operating System:

• Server: Windows Server, Linux (e.g., Ubuntu, CentOS)

• Client Machines: Windows 10/11, macOS, or Linux-based systems.

2. Database Management System (DBMS):

• MySQL, PostgreSQL, MongoDB, or Microsoft SQL Server.

• Cloud databases like AWS RDS, Google Cloud SQL, or Azure SQL Database for
scalability.

3. Web Server Software:

• Apache or Nginx for Linux-based systems.

• IIS (Internet Information Services) for Windows-based systems.

4. Programming Languages and Frameworks:

• Back-End: PHP, Python (Django/Flask), Node.js, Ruby on Rails, Java (Spring Boot), etc.
• Front-End: HTML5, CSS3, JavaScript, React, Angular, Vue.js.
• Mobile App Support: If needed, mobile app development using Flutter, React Native,
or Swift/Java for iOS/Android applications.

5. Payment Gateway Integration:

• APIs like PayPal, Stripe, Razorpay, or any local payment gateway depending on
geographic location.

6. CRM and Email Integration:

• Integration with CRM tools (Salesforce, Zoho) for customer relationship management.
• Email Integration (e.g., Mailchimp, SendGrid) for sending automated booking
confirmations and promotional emails.

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7. Security Software:

• SSL certificates for secure communication.

• Data encryption for protecting sensitive customer and financial data.
• Firewall and Anti-virus software to protect the system from malicious attacks.

8. Reporting and Analytics:

• Software or services for generating reports and analytics on booking trends, revenue, and
occupancy rates.
• Integration with tools like Google Analytics for web traffic insights.

9. Content Management System (CMS):

• WordPress or a custom CMS for managing the hotel’s website content, blog, and
customer feedback.

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Hardware Requirements

1. Server:

• A reliable dedicated server or cloud hosting (AWS, Google Cloud, Microsoft Azure) for
handling the website, database, and application.
• RAM: At least 8-16 GB for a small to mid-sized hotel. For larger hotels, 32 GB or more
may be required.
• Storage: SSD (Solid State Drive) storage, 500 GB or more depending on the size of the
hotel, data, and logs.
• Processor: Multi-core (Intel Xeon or AMD equivalent) processors for handling multiple
requests simultaneously.

2. Client Machines:

• Front Desk and Admin Systems: Desktop or laptop computers with decent processing
power (Intel i5/i7 or equivalent, 8 GB RAM) to run the management software smoothly.

• Housekeeping & Maintenance: Tablets or mobile devices for real-time updates on room
readiness, guest requests, etc.

3. Network Equipment:

• Router and Switches: High-quality routers and switches for stable and fast internal
networking, especially for a larger hotel.
• Wi-Fi Access Points: High-speed Wi-Fi is necessary for both guests and staff for
communication, service requests, and system updates.

4. POS (Point of Sale) Systems:

• Touchscreen terminals for processing payments at the front desk or in the hotel’s
restaurant/bar.
• Integration with room service, billing, and restaurant orders for seamless management.

5. Printers and Scanners:

• Receipt Printers: To print invoices, bills, and payment receipts.

• Document Scanners/Printers: For scanning guest documents (IDs, passports) during
check-in.

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6. Security Systems:

• CCTV Cameras: Integration with security software to monitor common areas.

• Keycard Systems: Electronic door locks connected to the system, enabling easy room
management.

7. Backup System:

• External Hard Drives or NAS (Network Attached Storage): For regular backups of
hotel data, booking information, and reports.
• Cloud Backup Solutions like AWS S3, Google Cloud Storage, or a dedicated backup
provider for offsite backup.

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 Methodology

1. Project Planning & Requirement Analysis

• Define the scope, goals, and requirements of the hotel management website.
• Stakeholder Meetings: Discuss with hotel owners, staff, and IT team to gather functional
• identify key stakeholders, including clients, end-users, and team
members.
• Create a project plan that outlines the timeline, milestones, and responsibilities.
• Technology Selection: Decide on front-end (HTML, CSS, JavaScript) and back-end
(PHP, Python, Node.js) frameworks, database (MySQL, MongoDB), and integrations like
payment gateways.

2. System Design
• Develop wireframes and prototypes to visualize the website's layout and user interface.
• Create a design that aligns with the brand identity and user experience (UX) principles.
• Design the website architecture (front-end, back-end, and database).
• Create a data flow diagram (DFD) and ER diagrams to outline database entities like
rooms, reservations, customers, payments, etc.

3. Low-Level Design (LLD):

• Prepare detailed UI/UX designs including wireframes and mockups for every web page
(home page, booking page, admin dashboard).
• Choose a framework (e.g., Bootstrap, Material UI) for the front-end design.

4. Development:

• Front-End Development:

• Develop the customer-facing interface for room listings, booking, and payments using
HTML, CSS, JavaScript (or frameworks like React or Angular).
• Ensure it is responsive for various screen sizes (desktop, tablet, mobile).

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• Back-End Development:

• Build APIs using Node.js, Python (Django/Flask), or PHP for handling customer data,
booking logic, and payment processing.
• Develop the admin panel for hotel staff to manage rooms, bookings, payments, and guest
profiles.
• Implement user authentication and role-based access control.

• Database Development:

• Design and create the database schema (e.g., MySQL, PostgreSQL) to store information
on rooms, reservations, customers, payments, etc.
• Ensure the database is optimized for scalability and performance.
• Implement data encryption for sensitive information (e.g., credit card details).

5. Testing

• Unit Testing: Test individual components (e.g., booking form, payment system) to ensure
they work independently.
• Integration Testing: Verify that the front-end, back-end, and third-party systems
(payment gateways, CRM) work together seamlessly.
• Performance Testing: Test the website under high load conditions to ensure it can
handle peak traffic without crashes or delays.
• Security Testing: Perform penetration testing to identify potential security
vulnerabilities such as SQL injection, XSS, or data leaks.
• User Acceptance Testing (UAT): Get feedback from end-users (hotel staff, customers)
to ensure the website meets business needs.

6. Deployment
• Develop a deployment plan that includes the steps for launching the website, including
server setup and configuration.

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Reference

https://www.cloudbeds.com/

https://www.hotelogix.com/

https://roomraccoon.com/

https://www.revinate.com/

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