Print Profile - Morrisons 14/11/2023, 15:53
Customer Assistant
14 Nov 2023
My Details
Candidate Personal Details
Title: Mr
First Name: Naim
Last Name: Hyder
Preferred First Naim
Name:
Address 1: 8 Bluebell Avenue
Address 2: Not Specified
Address 3: Not Specified
Town: London
County: London
Country: United Kingdom
Home Postcode: E12 6UJ
Home Telephone No: 07538698679
Mobile Telephone 07538698679
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Print Profile - Morrisons 14/11/2023, 15:53
Mobile Telephone 07538698679
No:
Morrisons operate a policy of equal opportunities and positively welcomes
applications from candidates irrespective of sex, marital status, race, colour,
nationality, ethnic origin or disability. The information provided below assists us in
monitoring this policy and is subject to the Data Protection Act 1998.
Date Of Birth: Not Specified
I declare that the information given on this application form is, to my knowledge,
true. I understand that if it is subsequently discovered that any statement is false or
misleading, my offer of employment may be withdrawn or I may be dismissed from
my employment by the company without notice. I also agree to a medical
examination if required.Yes
My Preferences
Preferences / Requirements
Please set your preferences below as this information will be used to send you
relevant job alerts, as well as search your requirements for potential roles in the
future.
Would you like to Yes
receive job alerts
from us?
Preferred Retail (Stores) Hourly Paid
Department:
Preferred Administration
Department 2:
Preferred Not Specified
Department 3:
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Print Profile - Morrisons 14/11/2023, 15:53
Preferred Location: Stratford (London)
Preferred Location 2: Palmers Green
Preferred Location 3: Not Specified
Declaration
I declare that the information given on this application form is, to my knowledge,
true. I understand that if it is subsequently discovered that any statement is false or
misleading, my offer of employment may be withdrawn or I may be dismissed from
my employment by the company without notice. I also agree to a medical
examination if required.Yes
Application Details
We know you have already registered with us, but we just need to check a few
details are up to date.
Have you previously Yes
worked for us?
Do you currently No
work for Morrisons?
Do you currently No
work for McColl's?
In order for us to keep you up to date with the progress of your application and send
you email alerts about future vacancies, by applying you agree to us holding your
details for 12 months.
Please see our privacy policy for more information: https://morrisons.jobs/privacy-
policy
How did you hear Morrisons Website
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Print Profile - Morrisons 14/11/2023, 15:53
about the role?
Address 1: 8 Bluebell Avenue
Address 2: Not Specified
Address 3: Not Specified
Town: London
County: London
Country: United Kingdom
Home Postcode: E12 6UJ
Will you have the Yes
right to work in the
UK/Gibraltar by the
start of your
employment.
Have you been No
convicted of a
criminal offence
which is not spent
under the
Rehabilitation of
Offenders Act 1974?
We aim to ensure our No
recruitment process
is fair and inclusive
and we will make
reasonable
adjustments where
possible.
Do you consider
yourself to have a
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Print Profile - Morrisons 14/11/2023, 15:53
disability?
Do you require any No
adjustments to the
role or
interview/selection
process?
We're very proud to No
support our armed
forces and we're
committed to
supporting the
employment of
veterans. Are you
currently serving in
the Armed Forces or
a veteran?
I declare that the information given on this application form is, to my knowledge,
true. I understand that if it is subsequently discovered that any statement is false or
misleading, my offer of employment may be withdrawn or I may be dismissed from
my employment by the company without notice. I also agree to a medical
examination if required.Yes
01 Nov 2023
If offered a role with
us when are you
available to start
Candidate Notice Available Immediately
Period:
If you would like, please link your CV below if you've already uploaded it, or
attach a copy now using Upload New
Naim Hyder CV Jan 2023.docx [14 Nov 2023]
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Print Profile - Morrisons 14/11/2023, 15:53
To help us understand a little bit more about our candidates, and help us improve our
recruitment experience, we have a few questions to ask you. If you do not wish to
provide this information please choose prefer not to say.
Some of our roles 21 and over
have age restrictions
due to Health and
Safety legislation or
for insurance
purposes e.g. driving
roles. To ensure you
are considered for
roles appropriate for
your age group
please confirm your
age range.
PLEASE NOTE - You
must be of minimum
school leavers age for
your region to apply
for roles with us at
Morrisons.
You may be required Yes
to work evenings and
weekends, can you
confirm you are able
to do this?
What is the minimum 20
number of hours you
are willing to work
per week?
What is the maximum 45
number of hours you
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Print Profile - Morrisons 14/11/2023, 15:53
are willing to work
per week?
Availability
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Mornings Yes Yes Yes Yes Yes No Yes
Afternoons Yes Yes Yes Yes Yes No Yes
Evenings Yes Yes Yes Yes Yes No Yes
Nights No No No No No No No
Please now complete this short Situational Judgement assessment.
• There are 10 scenarios below, with 3 responses for each question
• Please rank your responses to the situation from First to Third Choice
• This is not a timed assessment, so please take time to read the scenario and
responses carefully
Good luck!
*Situation 1 - A Customer approaches you on the shop floor. They complain that they
have come in a few times to find a product is unavailable. There is a ticket on the
shelf, but no product above it.
First Second Third
Choice Choice Choice
Say the product is out of stock and suggest they
!
go to a competitor's store down the road.
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Print Profile - Morrisons 14/11/2023, 15:53
Recommend an alternative and speak to your
!
manager to find out when it will be back in stock.
Apologise to the customer and go and see if you
!
can find the product in the warehouse.
*Situation 2 - You are busy in your department today and are short of time. You need
to get a product for a Customer from the shop floor. As you are getting the product,
another Customer asks you to check if something else is available in the warehouse.
First Second Third
Choice Choice Choice
Explain that you are too busy and suggest they
find someone from that department to help !
them.
Explain you are busy, ask them to give you 2
minutes whilst you finish helping your customer
!
and then go to the warehouse and try to find the
product.
Help the customer to find someone from that
!
department who is able to help the Customer.
*Situation 3 - There is a new way to print labels in the store. You are finding it
difficult to learn and adapt to using the new system following your training.
First Second Third
Choice Choice Choice
Don’t complete the labelling and leave the task
!
for another colleague to do.
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Print Profile - Morrisons 14/11/2023, 15:53
Speak to an experienced Colleague who
!
understands how the system works and ask
them to show you.
Speak to a Manager about how the system
!
works and ask for more training.
*Situation 4 - It is a busy Friday evening, you are working on the checkouts and an
elderly customer has a lot of heavy bags, you are concerned they will be unable to lift
them out of the trolley into their car.
First Second Third
Choice Choice Choice
Close your till and go and help the Customer
into the car yourself leaving your customers !
waiting.
Call the checkout Manager and ask them to
!
arrange assistance for the Customer.
Advise the elderly Customer that there are car
park assistants who can help and to ask at the !
Customer service desk for this to be arranged,
*Situation 5 - It’s 07.15 in the morning and you are working on the fresh food
counter. A customer asks for a freshly cooked chicken. However, they are not ready
yet. You apologise and explain this to the customer. She is unhappy and becomes
increasingly frustrated.
First Second Third
Choice Choice Choice
Ask her to calm down and tell her she will have
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Print Profile - Morrisons 14/11/2023, 15:53
to wait. !
Apologise and offer an alternative. !
Apologise and let her know the chickens will be
ready shortly and ask her to continue with her !
shopping and come back.
*Situation 6 - You are working on the fresh food counter and it has been a quiet
Sunday morning. As a result, you notice there are quite a few products that are now
close to their sell by date.
First Second Third
Choice Choice Choice
Reduce the products for customers straight
!
away.
Put a free tasting tray with some of the
!
products on, to promote them better.
Wait a few more hours and then decide what to
!
do in case more people come in.
*Situation 7 - You have had a disagreement with one of your Colleagues. This is not
the first time.
First Second Third
Choice Choice Choice
Ask for time with them to try and resolve the
!
cause of the disagreement.
Ask your Manager for one of you to be moved !
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Print Profile - Morrisons 14/11/2023, 15:53
to another department.
Try to work better together in future to avoid
!
any more issues.
*Situation 8 - You have arrived at the store to set up the counters first thing in the
morning. Your Colleague who is due to support you in doing this task has not arrived
for work yet. They have called in to say they are likely to be late.
First Second Third
Choice Choice Choice
Wait until your Colleague arrives before
!
deciding on who is going to do what.
Speak to the duty Manager to get another
colleague to come and help until your counter !
Colleague arrives.
Prioritise what you think Customers would want
!
first, focus on these.
*Situation 9 - You are working on the shop floor. You are unpacking some tins and
notice a large number have been dented.
First Second Third
Choice Choice Choice
Remove the dented tins to the waste box in the
!
warehouse.
Reduce the cost of the dented tins to
!
encourage Customers to buy them.
Move them all to the front of the display so
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Print Profile - Morrisons 14/11/2023, 15:53
they sell, if not, act accordingly. !
*Situation 10 - You are on the shop floor and a Customer explains they are having a
dinner party. They ask where a number of products are. When thinking where these
products are you also have some ideas for how you could enhance their menu.
First Second Third
Choice Choice Choice
Take them to the products and recommend
!
additional products/ideas along the way.
Let them know which aisles the products they
!
require are in.
Refer them to Morrisons’ online recipe ideas
with other options on while you show them !
where the products are.
Thanks for completing the Situational Judgment assessment, please press the
Submit button to complete your application.
Good Luck!
From the Morrisons Resourcing Team
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