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Professional Summary:
 More than 8 years of proactive IT experience working as Business/System Analyst in Healthcare industry with
expertise in Healthcare Systems ECH, ITS, Health insurance plans Indemnity plans, Managed Care plans.
 Government Sponsored Programs Medicare experienced and in - depth knowledge of all phases of System
Development Life Cycle (SDLC) methodologies such as Waterfall, Agile-Scrum, and Waterfall-Scrum Hybrid.
 Skilled in creating operational workflows, data diagrams, and other industry standard documents to represent client's
business processes and other needs.
 Working knowledge of MMIS (Medicaid Management Information System), HIX (Health Insurance Exchange), EMR
(Electronic Medical Record), EHR (Electronic Health Record) and healthcare reforms like the Patient Protection and
Affordable Care Act (PPACA), Emergency Medical Treatment and Active Labour Act (EMTALA).
 Widespread knowledge of EHR/EMRs Electronic Medical Records, HL7 and its Patient Protection and Affordable Care
Act PPACA.
 Lead Business Analyst highly skilled in various techniques to elicit requirements, including intellectual JAD sessions,
facilitating requirements workshops, Whiteboard sessions, KT sessions, interview and prototyping, focus groups,
brainstorming including others
 Experienced business analyst with a strong track record in identifying and communicating with key stakeholders to
ensure project success.
 Skilled in gathering, reviewing, and analysing business and industry data, including KPIs, financial reports, and other
key metrics, to drive informed decision-making.
 Proficient in liaising between various business departments and groups, fostering collaboration and facilitating
effective communication.
 Proven ability to assess options for process improvement, utilizing business process modelling techniques to optimize
operational efficiency.
 Detail-oriented professional who excels in maintaining comprehensive documentation of projects, processes, and
operations for reference and knowledge sharing.
 Exceptional at documenting findings in a clear and concise manner, providing valuable insights and recommendations
to stakeholders.
 Collaborative team player with experience working closely with project managers and cross-functional teams to
achieve project objectives.
 Proficient in using MS Excel, Vision, and PowerPoint to analyse data, create visual presentations, and generate reports
for effective decision-making.
 Skilled in gathering and analysing requirements related to data management, reports, and analytics, ensuring accurate
and relevant information is available for strategic planning.
 Experienced in capturing key elements discussed in meetings and brainstorming sessions, translating them into
actionable plans and project requirements.
 Strong presentation skills, capable of delivering work results to stakeholders, effectively conveying complex
information in a clear and compelling manner.
 Deep knowledge and experience in healthcare information systems, understanding the unique challenges and
requirements of the industry.
 Able to navigate and interpret complex healthcare data, leveraging it to provide meaningful insights and drive data-
driven decision-making.
 Proficient in understanding and aligning business objectives with technology solutions, bridging the gap between
business and IT stakeholders.
 Skilled in conducting gap analyses, identifying areas of improvement, and implementing strategies to address business
needs effectively.
 Strong problem-solving and critical-thinking abilities, with a focus on identifying root causes and proposing
innovative solutions.

Technical Skills:
Methodologies: SDLC, RUP, UML, Agile, Waterfall
Testing Tools: Test Director / Quality Centre, QTP, Win Runner Mercury Test Suite
and Rational Suite
Change Management Tools: Rational Clear Quest, PVCS, Rational Clear CaseProcess Modeler
Programming Language: C, C++, Visual Basic, .Net, JAVA, SQL, PL\SQL, UNIXXML
Project Management: Microsoft Project, Microsoft Office (2007)
Quality / Statistical Tools: Six Sigma, SPSS

Professional experience:
Virginia Department of Health, VA June 2021- present
Business analyst

Responsibility:
 Led the successful implementation of an EHR system for a large healthcare organization, collaborating with key
stakeholders to define requirements, gather data, and analyze metrics for system optimization.
 Conducted comprehensive stakeholder analysis to identify and engage key stakeholders, including healthcare
providers, administrators, IT teams, and regulatory bodies.
 Collaborated closely with project managers and cross-functional teams to ensure seamless integration of forensic
information into the agency's Enterprise Health Record system.
 Developed and executed effective communication strategies to ensure clear and consistent information flow between
stakeholders, project managers, and cross-functional teams.
 Gathered, reviewed, and analyzed business and industry data, including KPIs, financial reports, and key metrics, to
identify areas for process improvement and optimize workflows.
 Utilized business process modeling techniques to assess options for process improvement, streamlining workflows,
and enhancing overall operational efficiency in EHR implementation projects.
 Maintained meticulous documentation of project requirements, processes, and operations, ensuring accurate and up-
to-date records for reference and compliance purposes.
 Documented findings and analysis in clear and concise reports, delivering actionable insights and recommendations to
stakeholders and senior management.
 Collaborated closely with project managers and cross-functional teams, contributing to project planning, resource
allocation, and risk management for successful project delivery.
 Utilized MS Excel, Vision, and PowerPoint to gather, analyze, and present data related to data management, reports,
and analytics, supporting informed decision-making by senior leadership.
 Facilitated meetings and brainstorming sessions to capture key elements and requirements, ensuring comprehensive
understanding of stakeholder needs and aligning them with EHR implementation goals.
 Presented work results and project updates to stakeholders and executive teams, utilizing effective visual aids and
storytelling techniques to convey complex information in a clear and compelling manner.
 Applied expertise in healthcare information systems to navigate and interpret complex healthcare data, ensuring data
integrity, privacy, and compliance with regulatory requirements.
 Conducted meetings and brainstorming sessions to capture key elements and requirements for integrating forensic
information into the system.
 Developed and maintained strong working relationships with healthcare professionals, IT teams, and vendors,
fostering collaboration and trust to achieve project objectives.
 Conducted user acceptance testing to validate EHR system functionalities and workflows, ensuring usability, accuracy,
and alignment with user requirements.
 Provided user training sessions to healthcare staff, ensuring successful adoption and utilization of the EHR system,
and facilitating smooth transitions from paper-based processes to electronic workflows.
 Led the analysis and documentation of data management requirements, collaborating with stakeholders to define data
capture, storage, and reporting needs, ensuring efficient and accurate data analysis and reporting.
 Actively participated in the evaluation and selection of third-party software solutions to support data management,
analytics, and reporting in EHR projects.
 Coordinated and facilitated workshops and focus groups to elicit requirements, gather feedback, and validate
proposed solutions, ensuring stakeholder engagement and satisfaction.
 Applied knowledge of healthcare industry regulations, standards, and best practices to ensure EHR projects comply
with legal and regulatory requirements, such as HIPAA and Meaningful Use.
 Conducted gap analyses to identify areas for improvement in EHR workflows, data management, and reporting,
recommending and implementing solutions to enhance system performance and user experience.
 Strong organizational and time management skills, capable of handling multiple projects and priorities
simultaneously.
 Results-driven professional, focused on achieving project objectives and delivering tangible business outcomes.
 Adaptable and flexible, able to thrive in dynamic and fast-paced environments, embracing change and driving
continuous improvement.
 Excellent problem-solving skills, adept at identifying obstacles and developing creative solutions to overcome
challenges.
 Proven ability to manage and prioritize competing demands, ensuring timely delivery of high-quality work.
 Dedicated to professional growth and staying up-to-date with industry advancements, actively seeking opportunities
for learning and development.
 Actively sought professional development opportunities to stay updated with emerging trends, industry
advancements, and evolving technologies, incorporating best practices into project implementations.
 Collaborated with quality assurance teams to ensure the accuracy and reliability of system functionalities, data
integration, and interoperability.
 Played a key role in change management activities, facilitating organizational readiness, user adoption, and process
Northwest Region Healthcare Coalition, VA Aug 2019-April 2021
Business analyst

Responsibility:
 Successfully led the implementation of an EHR system for a healthcare organization, collaborating with key
stakeholders to identify their needs and requirements.
 Effectively communicated with stakeholders, including healthcare providers, administrators, and IT teams, to
understand their workflows and ensure smooth integration of the system.
 Gathered, reviewed, and analyzed business and industry data, such as KPIs, financial reports, and other key metrics, to
assess the current state and identify areas for improvement.
 Utilized business process modeling techniques to evaluate options for process improvement, optimizing workflows
and enhancing efficiency in healthcare projects.
 Collaborated with stakeholders, including forensic specialists, healthcare providers, and IT teams, to understand their
needs and workflows, ensuring the seamless integration of forensic information.
 Maintained comprehensive documentation of projects, processes, and operations, ensuring accurate records and
facilitating knowledge sharing among team members.
 Developed clear and concise reports documenting findings, analysis, and recommendations, providing valuable
insights to stakeholders and senior management.
 Collaborated closely with project managers and cross-functional teams, contributing to project planning, resource
allocation, and ensuring successful project delivery.
 Assessed available options for integrating forensic information, evaluating vendor solutions and recommending the
most suitable approach based on project requirements.
 Demonstrated proficiency in MS Excel, Vision, and PowerPoint, utilizing these tools to analyze data, create visual
presentations, and generate reports for data management, analytics, and reporting.
 Gathered and analyzed requirements related to data management, reports, and analytics, ensuring accurate and
relevant information is available for strategic decision-making.
 Played a key role in capturing and documenting key elements discussed in meetings and brainstorming sessions,
ensuring alignment of stakeholder needs with project goals.
 Leveraged expertise in healthcare information systems to navigate and interpret complex healthcare data, ensuring
compliance with industry standards and regulations.
 Collaborated with healthcare professionals, IT teams, and vendors to ensure seamless integration of the system and
alignment with healthcare workflows and requirements.
 Conducted user acceptance testing and facilitated user training sessions to ensure successful adoption and utilization
of the system by healthcare staff.
 Presented work results and project updates to stakeholders, effectively communicating complex information and
facilitating decision-making processes.
 Developed a deep understanding of healthcare information systems, including functionalities, interoperability, and
data security.
 Collaborated with stakeholders to gather requirements for data management, ensuring accurate capture, storage, and
reporting of healthcare data.
 Actively participated in the evaluation and selection of third-party software solutions to support data management,
analytics, and reporting in healthcare projects.
 Facilitated workshops and focus groups to elicit requirements, gather feedback, and validate proposed solutions,
ensuring stakeholder engagement and satisfaction.
 Applied knowledge of healthcare industry regulations, such as HIPAA, to ensure compliance and security of healthcare
data in projects.
 Conducted gap analyses to identify areas for improvement in workflows and processes, recommending and
implementing solutions to enhance efficiency and user experience.
 Demonstrated problem-solving skills in identifying and addressing issues encountered during healthcare projects,
ensuring successful project outcomes.
 Proactively sought professional development opportunities to stay updated with emerging trends and advancements
in healthcare technologies and information systems.
 Collaborated with quality assurance teams to ensure the accuracy and reliability of system functionalities and data
integration.
 Contributed to change management activities, facilitating organizational readiness, user adoption, and training for
system implementation.
 Participated in system integration testing and provided support for troubleshooting and issue resolution during the
implementation phase.
 Conducted post-implementation reviews to evaluate the effectiveness of the system and identify areas for further
improvement.
 Demonstrated strong analytical skills, effectively interpreting data and translating insights into actionable
recommendations for process improvement.
 Fostered strong relationships with stakeholders, building trust and collaboration for successful project outcomes.
 Demonstrated strong analytical skills, effectively interpreting data and translating insights into actionable
recommendations for process improvement.
 Fostered strong relationships with stakeholders, building trust and collaboration

Virginia Research Center, VA Jan 2018-June 2019

Responsibility:
 Successfully identified and communicated with key stakeholders, building strong relationships and ensuring
alignment of project objectives.
 Gathered, reviewed, and analyzed business and industry data, including KPIs, financial reports, and other key metrics,
to derive meaningful insights and inform decision-making processes.
 Conducted thorough assessments of existing processes, utilizing business process modeling techniques to identify
areas for improvement and recommend optimized solutions.
 Maintained comprehensive documentation, including project specifications, process flows, and operational guidelines,
ensuring clarity and consistency throughout various projects.
 Demonstrated advanced proficiency in MS Excel, Vision, and PowerPoint, leveraging these tools to gather, analyze, and
present data effectively.
 Gathered and analyzed requirements related to data management, reports, and analytics, ensuring accurate and
relevant information for strategic decision-making.
 Actively participated in meetings and brainstorming sessions, capturing key elements and facilitating productive
discussions to drive effective problem-solving and decision-making.
 Utilized expertise in healthcare information systems to navigate and understand complex healthcare data, ensuring
compliance with industry regulations and standards.
 Collaborated with cross-functional teams, project managers, and stakeholders to ensure successful project delivery
and alignment with business goals.
 Developed and delivered high-quality presentations and reports using PowerPoint and other tools, effectively
communicating findings, insights, and project updates.
 Applied knowledge and experience in healthcare information systems to support the implementation and
optimization of technology solutions in healthcare environments.
 Conducted thorough research and analysis to support data management, ensuring accuracy, integrity, and security of
healthcare data.
 Engaged in data governance activities, establishing protocols, standards, and best practices for data management and
ensuring compliance with regulatory requirements.
 Played an active role in data analytics initiatives, utilizing tools and techniques to derive actionable insights and
support data-driven decision-making.
 Collaborated with stakeholders to define and document business requirements, ensuring a clear understanding of
expectations and facilitating successful project outcomes.
 Facilitated user acceptance testing and user training sessions, ensuring smooth adoption and utilization of technology
solutions.
 Acted as a liaison between technical teams and business stakeholders, bridging the gap in understanding and
facilitating effective communication.
 Provided ongoing support and guidance to end-users, addressing inquiries, troubleshooting issues, and ensuring
optimal system utilization.
 Developed and implemented data management strategies and frameworks, ensuring data quality, accessibility, and
security.
 Conducted gap analyses to identify areas for improvement in processes, systems, and operations, recommending and
implementing solutions to enhance efficiency and effectiveness.
 Demonstrated strong problem-solving skills, identifying root causes of issues and proposing innovative solutions to
overcome challenges.
 Managed multiple competing priorities and deadlines, effectively prioritizing tasks and resources to deliver high-
quality work within established timeframes.
 Stayed updated with industry trends, advancements, and best practices in business analysis and healthcare
information systems through continuous learning and professional development.
 Collaborated with quality assurance teams to ensure the accuracy, reliability, and compliance of implemented
solutions.
 Actively participated in change management activities, supporting organizational readiness, user adoption, and
transition management.
 Conducted post-implementation evaluations and reviews to assess the effectiveness and impact of implemented
solutions, identifying areas for further improvement.
 Demonstrated strong analytical skills, effectively interpreting and presenting complex data in a clear and concise
manner to support decision-making processes.
 Fostered collaborative relationships with stakeholders, fostering trust, engagement, and effective communication
throughout projects.
Stone Springs Hospital Centre March 2016- Dec 2017
Business analyst

Responsibility:
 Collaborated closely with project managers and cross-functional teams to ensure the successful execution of
projects and the achievement of project objectives.
 Assisted the Project Manager in defining project scope, goals, and deliverables, ensuring alignment with
organizational strategies and priorities.
 Worked in conjunction with the Project Manager to create project plans, establish timelines, and allocate
resources effectively.
 Conducted meetings and brainstorming sessions to capture key elements and requirements, fostering
productive discussions and idea generation.
 Actively listened and facilitated discussions to ensure all relevant perspectives were considered during meetings
and brainstorming sessions.
 Documented meeting minutes, action items, and decisions made during meetings, ensuring clear and accurate
communication among team members.
 Collaborated with stakeholders to identify and analyze business needs and requirements, translating them into
actionable project tasks and deliverables.
 Assisted the Project Manager in creating and maintaining project documentation, including project charters,
project plans, and status reports.
 Conducted research and analysis to gather data and information relevant to project objectives, providing
valuable insights and recommendations.
 Assessed project risks and issues, working with the Project Manager and cross-functional teams to develop
mitigation strategies and contingency plans.
 Assisted in managing project budgets, tracking expenses, and ensuring adherence to financial guidelines and
constraints.
 Communicated project progress, updates, and milestones to stakeholders, facilitating effective decision-making
and stakeholder engagement.
 Collaborated with the Project Manager to monitor project timelines and milestones, identifying any deviations
and proactively addressing them.
 Supported the Project Manager in coordinating project activities and tasks among cross-functional teams,
ensuring alignment and efficient workflow.
 Facilitated communication and collaboration among team members, promoting a positive and productive team
environment.
 Assisted in resource allocation and management, ensuring that team members have the necessary tools,
information, and support to carry out their responsibilities.
 Assisted in identifying and implementing process improvements, leveraging business process modelling
techniques to streamline workflows and increase efficiency.
 Worked closely with stakeholders to elicit, document, and validate requirements, ensuring a clear understanding
of project expectations and deliverables.
 Collaborated with the Project Manager to develop and execute project communication plans, keeping
stakeholders informed and engaged throughout the project lifecycle.
 Supported the Project Manager in managing project risks, conducting risk assessments, and implementing risk
mitigation strategies.