Shirin Shafiei Ebrahimi
Appendix A
Interview questions
Questions for the Owner of the Company
1. What are the company’s mission and vision?
2. What are your aims for having EOP classes in your company?
3. What are your facilities and equipment for holding this course?
4. List the value system slogan (motto) of your company?
Appendix B
Questions for the Trade Manager
1. What are your expectations and needs from the EOP classes?
2. Please describe the process and steps of import in your company?
3. Which kinds of communicative activities involved in the import section of your company?
4. To what extent your staff needs to use English as a part of the job? What skills do they need more?
5. What are your staffs’ difficulties in using language? Mention the problems which they are facing with.
6. What are the weak points of your staff regarding their English levels?
7. In what ways would an EOP course benefit your company?
8. What is the best time to hold the class?
A. In-office hours B. After office hours
9. Did your staff pass any EOP training courses?
10. Do you use any software (Such as Outlook, Skype) in import section?
11. With whom does your staff communicate with?
Appendix C
Questionnaire for the import section of the Company (Staff needs analysis)
Please answer the following questions. Your cooperation is much appreciated.
Note: You can write your answers in your native language. Your personal information will be kept confidential. Thank you
very much.
A. Contact Information
Full name:
Phone number:
E-mail:
Vol 6(2) | July–December 2019 | HuSS: International Journal of Research in Humanities and Social Sciences 57
Needs Analysis Survey on Business English Teaching to EFL Learners
B. Background
• What is your gender? Male Female
• What is your age? 28 – 38 39 – 49 50 – 60
• Fill in the following table according to your university studies, mention your university degree, major, and also list
the ESP courses which you have passed during your university studies.
University degree
Major
ESP Course(s)
• Major after you left university?
• What are your communicative activities in the import section that you do in English language? List them below and
Write the number of years you worked in each area.
No Communicative activities Purpose Participants involved Number of Years of
experience
1 Answering phones
2 Chatting online
3 Sending and replying emails
4 Asking for new products, catalogs
5 Sending inquiries
6 Writing a business contract
7 Asking for Proforma Invoice
Any other relevant information: Please specify
C. Language skills
1. Did you study English before you come to this company? (e.g., In English Institutes)
2. What is your level of English proficiency in the following skills? Please tick accordingly.
Beginner Intermediate Upper-Intermediate Advanced
Speaking
Writing
Reading
Listening
Grammar
D. Work information
Why is English important as a part of your job? Please list them below:
1. ………………………………………
2. ………………………………………
3. ……………………………………....
E. English improvement goals
1. If you are given training in the English language, which skills would you like to focus on?
1. ………………………………………
2. ………………………………………
3. ………………………………………
58 Vol 6(2) | July–December 2019 | HuSS: International Journal of Research in Humanities and Social Sciences
Shirin Shafiei Ebrahimi
2. What is your preferred learning style?
A. Group work
B. Role play
C. Case study
D. Presentations and lectures
E. Movie and films
F. Task-based workshop
Vol 6(2) | July–December 2019 | HuSS: International Journal of Research in Humanities and Social Sciences 59
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