Top Management
Communication Program
Document Ref. QMS-DOC-05-4
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Top Management Communication Program
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Version 1 Page 1 of 5 24-02-23
Top Management Communication Program
Contents
1 COMMUNICATION PROGRAM.............................................................................................................7
1.1 PURPOSE.....................................................................................................................................................7
1.2 AUDIENCE...................................................................................................................................................7
1.3 TOPICS........................................................................................................................................................7
1.4 FREQUENCY AND TYPE OF COMMUNICATIONS..........................................................................................7
1.5 COMMUNICATION PROCEDURES.................................................................................................................8
1.6 FEEDBACK ABOUT COMMUNICATION.........................................................................................................8
List of Tables
TABLE 1 - COMMUNICATION METHODS.......................................................................................................................8
TABLE 2 - RELATIONSHIP OWNERS..............................................................................................................................8
Version 1 Page 2 of 5 24-02-23
Top Management Communication Program
1 Communication Program
1.1 Purpose
MASEL Tech has in place a Quality Management System (QMS) which is compliant
with the ISO9001 international standard. This QMS helps to provide governance and
control of the business processes it has in place. It is important that everyone
involved understands their role in the QMS and how the activities they perform
contribute to meeting customer requirements and the overall objectives of the
organisation.
The purpose of this communication program is to allow top management of MASEL
Tech to explain to all interested parties the purpose and importance of the QMS.
1.2 Audience
This communication program is aimed at all staff, internal and external, contract and
permanent, who have a part to play in the operation and development of the QMS
within MASEL Tech.
1.3 Topics
The communication program is intended to explain the key factors in the following
main areas:
The business environment in which the QMS operates, including significant
changes as and when they occur
The overall framework of the QMS including the vision, policies, plans and
objectives that are to be achieved
How the quality processes in place relate to the needs of the business, both
now and going forward
How the QMS is intended to capture and fulfil the customer requirements
Updates on how plans are progressing towards meeting the defined
objectives of the QMS
1.4 Frequency and Type of Communications
In order to communicate the above topics to the target audience(s) the following
methods will be used.
Method Audience Frequency Topics
Annual Briefing All staff Annual All areas
Version 1 Page 3 of 5 24-02-23
Top Management Communication Program
Departmental Staff in Monthly How specific departments
meetings individual contribute to the achievement of
departments objectives
Briefing email All staff Quarterly A series of high level briefings on
aspects of the QMS
Table 1 - Communication methods
1.5 Communication Procedures
Procedures will be established for each of the communications methods identified
and shall be available in form of policies or Work Instructions above so that they are
performed in a managed, repeatable way.
1.6 Feedback about Communication
For each audience, a designated relationship owner will be agreed who is
responsible for obtaining feedback on the success of communication and managing
the relationship on an ongoing basis. Relationship owners are shown in the following
table.
Audience Relationship Owner
Head Office Quality Manager/MD
Table 2 - Relationship owners
In general, reviews will be held with each audience group at least once per year.
They may be held more frequently if top management feel it is warranted.
Feedback about the success of communication will be collected, evaluated and, if
appropriate, incorporated into the programme as soon as possible.
Version 1 Page 4 of 5 24-02-23
