Celonis Academy – Process Mining

A Summer internship-II Report Submitted in Partial Fulfilment

of the Requirements for the award of Degree of
Bachelor of Technology
In
Computer Science and Information Technology
By

SHAIK KHADERUNNISA

21KD1A0755
APRIL 2024 – JUNE 2024

Department of Computer Science and Information Technology

Lendi Institute of Engineering and Technology (A)
Affiliated to Jawaharlal Nehru Technological University, GV,
Approved by AICTE,
Accredited by NBA & NAAC with ‘A’ Grade
Vizianagaram-535005,
2024 -2025.
 Lendi Institute of Engineering and Technology (A)
Affiliated to Jawaharlal Nehru Technological University, GV
Approved by AICTE, Accredited by NBA & NAAC with ‘A’
GradeVizianagaram-535005

CERTIFICATE

This report on “CELONIS PROCESS MINING VIRTUAL INTERNSHIP” is a

bonafide record of the internship work submitted by SHAIK KHADERUNNISA with [Link]
21KD1A0755 in their VII semester in partial fulfilment of the requirements for the award of
degree of [Link] in Computer Science and Information Technology during the academic year
2024 -25.

INTERNAL EXAMINER HEAD OF THE DEPARTMENT

EXTERNAL EXAMINER
 ACKNOWLEDGEMENT

I would like to express our deep sense of gratitude to our esteemed institute Lendi Institute of
Engineeringand Technology (Autonomous), which has provided us an opportunity to fulfil our
cherished desire.

I thank to our AICTE EDUSKILLS SPOC Mr. D. MADHU BABU, Associate Professor,
Department of Computer Science and Engineering, and our course coordinator
[Link], Assistant Professor, for the kind suggestions and guidance for the successful
completion of our internship.

We are highly indebted to [Link] , Associate Professor - Head of the Department of Computer
Science and Information Technology , Lendi Institute of Engineering and Technology
(Autonomous), for giving us an opportunity to do the internship in college.

We express our sincere thanks to our Principal Dr. V. V Rama Reddy, Lendi Institute of Engineering
andTechnology (Autonomous) for his encouragement to us during this internship , giving us a chance
to explore and learn new technologies.

We are grateful for EDUSKILLS and AICTE for providing us this learning opportunity.

Finally, I am indebted to the teaching and non-teaching staff of the Computer Science and
Information Technology Department for all their support in completion of our internship.

SHAIK KHADERUNNISA
21KD1A0755
 INTRODUCTION ABOUT ORGANISATION

ABOUT APSCHE

The State Government has accordingly decided to fill the gap by constituting a State Council of Higher
Education as recommended in the National Educational Policy of the Government of India and as
recommended by the committee formed by the UGC.

Thus, the A P State Council of Higher Education (APSCHE) came into existence w.e.f. 20.05.1988
through Act 16 of 1988 to advise the Government in matters relating to Higher Education in the State
and to oversee its development with perspective planning.

APSCHE is primarily a coordinating body between the University Grants Commission (UGC), the
State Government, and the Universities.

ABOUT EDUSKILLS
EduSkills is a go-getter, trendsetter, game changer and doer in the universe of skill development and
education…

EduSkills is a not-for-profit organization, working relentlessly to create next-gen talent pools and future
trainers by bridging the academia-industry gap through leveraging partnerships, and collaborations and
connecting programmers.

It's committed to enabling industry 4.0-ready digital workforces in India by integrating knowledge,
skills, opportunities, talents and resources.
EduSkills is a go-getter, trendsetter, game changer and doer in the universe of skill development and
education…

EduSkills is a not-for-profit organization, working relentlessly to create next-gen talent pools and future
trainers by bridging the academia-industry gap through leveraging partnerships, and collaborations and
connecting programmers.

It's committed to enabling industry 4.0-ready digital workforces in India by integrating knowledge,
skills, opportunities, talents and resources.
 CONTENTS

PAGE
[Link] TITLE
NUMBER
1. Introduction 1

2. Overview of process mining 2

3. Celonis Process Mining Platform 5

4. Process mining fundamentals 7

5. Process discovery 9

6. Process analysis 12

7. Process Implementation 14

8. Applications 18

9. Process Mining Software Key Functions 19

10. Modules explanation 20

11. Learning outcomes 23

12. Celonis Rising Technical Star 24

13. Case Study 26

14. Get Data Into EMS 28

15. Badges earned 29

16. Conclusion 30

17. Reference 31
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INTRODUCTION
Introduction to Celonis Process Mining Virtual Internship
The Celonis Process Mining Virtual Internship is a unique opportunity for students to gain hands-on
experience with the leading process mining technology. The internship is delivered entirely online,
providingstudents with the flexibility to learn at their own pace and on their own time.
Throughout the internship, students will gain a comprehensive understanding of process mining
concepts, methodologies, and tools. They will also have the opportunity to apply their knowledge to
real-world businessproblems

What is process mining?

Process mining is a data-driven approach to process analysis. It uses event data to create a digital
twin of aprocess. This digital twin can be used to:
• Discover how a process is actually being executed
• Identify inefficiencies and bottlenecks
• Measure the impact of changes
• Simulate and optimize processes

Process mining can be applied to a wide range of processes, including:

• Order-to-cash
• Procure-to-pay
• Customer onboarding
• Claim processing
• Manufacturing processes

Benefits of the Celonis Process Mining Virtual Internship

The Celonis Process Mining Virtual Internship offers a number of benefits to students, including:
• Hands-on experience with the leading process mining technology
• In-depth understanding of process mining concepts, methodologies, and tools

Internship structure
The Celonis Process Mining Virtual Internship is a self-paced program that can be completed in 4-8
[Link] internship consists of the following modules:
• Process mining fundamentals
• Celonis Process Mining Platform
• Process discovery
• Process analysis
• Process improvement
• Process automation
Each module includes a mix of lectures, exercises, and assignments. Students will also have the
opportunityto participate in live Q&A sessions with Celonis process mining experts.

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Overview of Process Mining

Process mining is a data-driven approach to process analysis. It uses event data to create a digital
twin of aprocess. This digital twin can be used to:
• Discover how a process is actually being executed
• Identify inefficiencies and bottlenecks
• Measure the impact of changes
• Simulate and optimize processes

Types of process mining

There are three main types of process mining:

• Process discovery: This type of process mining is used to create a visual representation of a
process based on event data. The resulting visual representation is known as a process map.
This type of process mining is used to create a visual representation of a process based on event
data. The resultingvisual representation is known as a process map.

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Process conformance checking: This type of process mining is used to compare the actual
execution ofa process to the desired execution of the process. The resulting comparison can be
used to identify deviations from the desired execution.

Process enhancement: This type of process mining is used to identify opportunities for
improvement in a process. The resulting insights can be used to develop and implement
recommendations for process improvement.

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Benefits of process mining

Process mining can provide a number of benefits to organizations, including:
• Improved process efficiency: Process mining can help organizations to identify and eliminate
inefficiencies in their processes. This can lead to significant improvements in process
performance.
• Reduced costs: By improving process efficiency, process mining can help organizations to
reduce costs.
• Improved compliance: Process mining can help organizations to ensure that their processes
are compliant with regulations.
• Enhanced decision-making: Process mining can provide organizations with insights into how
their processes are actually being executed. This information can be used to make more
informed decisionsabout process improvement.

• Financial services:
o Fraud detection
o Risk assessment
o Compliance monitoring
o Anti-money laundering (AML)
• Healthcare:
o Patient flow management
o Clinical pathway optimization
o Resource allocation
o Quality improvement
• Supply chain and manufacturing:
o Bottleneck identification
o Inventory optimization
o Supplier performance management
o Product lifecycle management

Here are some specific examples of how organizations have benefited from process mining:

• A bank used process mining to identify bottlenecks in its loan processing process. By
addressing thesebottlenecks, the bank was able to reduce the time it took to process loans by
20%.
• A healthcare organization used process mining to identify inefficiencies in its patient
discharge process. By streamlining this process, the organization was able to reduce the
average length of stay for patients by 1 day.

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Celonis Process Mining Platform

The Celonis Process Mining Platform is a comprehensive suite of tools for discovering,
analyzing, andimproving processes. The platform includes the following modules:
• Celonis Process Mining: This module is used to discover how processes are actually being
executed.
• Celonis Process Explorer: This module is used to visualize process data
• Celonis Process Analytics: This module is used to analyze process data.
• Celonis Process Action: This module is used to take action on process data.

Celonis Process Mining

Celonis Process Mining is the core module of the Celonis Process Mining Platform. It is used to
discover howprocesses are actually being executed. Celonis Process Mining uses event data to create
a digital twin of a process. This digital twin can be used to:

• See how a process is actually being executed

• Identify deviations from the desired execution

Celonis Process Explorer

Celonis Process Explorer is a visualization tool that is used to visualize process data. Celonis Process
Explorercan be used to create a variety of visualizations, including:

• Process maps
• Heatmaps
• Gantt charts
• Network diagrams

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Celonis Process Analytics

Celonis Process Analytics is a statistical analysis tool that is used to analyse process data. Celonis
ProcessAnalytics can be used to perform a variety of analyses, including:
• Frequency analysis
• Time analysis
• Root cause analysis
• Predictive analysis
Celonis Process Action
Celonis Process Action is a tool that is used to take action on process data. Celonis Process Action
can beused to:
• Automate tasks
• Send notifications
• Create alerts
• Integrate with other systems

Benefits of the Celonis Process Mining Platform

The Celonis Process Mining Platform offers a number of benefits to organizations, including:

• Improved process efficiency: The Celonis Process Mining Platform can help organizations
to identify and eliminate inefficiencies in their processes. This can lead to significant
improvements in process performance.
• Reduced costs: By improving process efficiency, the Celonis Process Mining Platform can
help organizations to reduce costs.
• Comprehensive process visibility: Celonis provides a comprehensive view of your end-to-
end processes, across all systems and departments. This visibility allows you to identify
inefficiencies, bottlenecks, and compliance risks.
• Data-driven insights: Celonis uses machine learning to analyze your process data and
identify actionable insights. This means that you can focus on the areas that will have the
biggest impact on your business.
• Collaboration and communication: Celonis makes it easy to collaborate and communicate
with your team members about process improvement initiatives. This helps to ensure that
everyone is on the same page and working towards the same goals.
• Scalability and performance: Celonis is a scalable and performant platform that can handle
even the most complex processes. This means that you can use Celonis to improve your
processes at scale.

In addition to the above benefits, the Celonis Process Mining Platform also offers a number of features
thatmake it a powerful tool for process improvement, including:

• Process discovery: Celonis can automatically discover your processes from your event data,
withoutthe need for manual process mapping.

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Process Mining Fundamentals

Celonis Process Mining Fundamentals module covers the following topics:

1. Introduction to Process Mining

o What is process mining?
o Benefits of process mining
o Types of process mining
o Process mining lifecycle
o Process mining tools and techniques
o Applications of process mining
2. Process Discovery
o Process discovery algorithms
o Process discovery techniques
o Process discovery tools
o Process discovery case studies
3. Process Analysis
o Process conformance checking
o Process root cause analysis
o Process performance analysis
o Process mining metrics
o Process analysis case studies
4. Process Improvement
o Process simulation
o Process optimization
o Process automation
o Process improvement case studies
5. Celonis Process Mining Platform
o Celonis Process Mining
o Celonis Process Explorer
o Celonis Process Analytics
o Celonis Process Action
o Celonis Process Mining Platform case studies

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The Celonis Process Mining Fundamentals module is designed to provide participants with a
comprehensive understanding of process mining concepts, methodologies, and tools. The module
includes a mix of lectures, exercises, and case studies to help participants learn and apply process
mining concepts.

By the end of the Celonis Process Mining Fundamentals module, participants will be able to:
• Define process mining and explain its key concepts

• Describe the different types of process mining

• Use the Celonis Process Mining Platform to discover, analyze, and improve processes
• Identify inefficiencies and bottlenecks in processes
• Develop and implement recommendations for process improvement
• Communicate process mining findings to stakeholders

Process mining lifecycle

The process mining lifecycle consists of the following steps:
1. Data extraction: Event data is extracted from the source systems.
2. Data preparation: The event data is cleaned and transformed into a format that can be used by
processmining tools.
3. Process discovery: A process map is created based on the event data.
4. Process analysis: The process map is analyzed to identify inefficiencies and bottlenecks.
5. Process improvement: Recommendations for process improvement are developed and
implemented.
The process mining lifecycle is a framework for using process mining to improve business
processes. Itconsists of four phases:

1. Discovery: The discovery phase involves collecting event data from various sources and
using it to create a visual representation of the current process. This process model can be
used to identify areasfor improvement.
2. Enhancement: The enhancement phase involves using process mining to identify and address
specific problems with the current process. This may involve automating tasks, eliminating
bottlenecks, or streamlining workflows.
3. Monitoring: The monitoring phase involves using process mining to track the performance of
the enhanced process and identify any new areas for improvement.
4. Optimization: The optimization phase involves using process mining to continuously
improve the process over time. This may involve making incremental changes to the process or
implementing moreradical changes, such as redesigning the process from scratch.

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Process Discovery Module

Process discovery is a type of process mining that is used to create a visual representation of a
process based on event data. The resulting visual representation is known as a process map.
Process maps canbe used to:
• Gain insights into how a process is actually being executed
• Identify inefficiencies and bottlenecks
• Communicate process knowledge to stakeholders

Process discovery techniques

There are a number of process discovery techniques available. Some of the most common techniques
include: Alpha algorithm: The alpha algorithm is a heuristic algorithm that is used to discover
process models from event logs.

The alpha algorithm is a relatively simple algorithm that can be used to quickly discover process
models. However, the algorithm can sometimes produce inaccurate results if the event log does not
contain enough data.
The Alpha algorithm constructs the petri net by identifying the following relationships between
activities in the event log:

• Direct succession: An activity A directly succeeds another activity B if A always follows B

in theevent log.
• Parallel execution: Two activities A and B are executed in parallel if they can occur in any
order inthe event log.
Heuristic miner: The heuristic miner is a process discovery algorithm that is based on the idea of
finding themost frequent paths through an event log.

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Genetic miner: The genetic miner is a process discovery algorithm that is based on the idea of
natural selection.

Genetic algorithms are a type of evolutionary algorithm that are inspired by the process of
natural selection. They work by maintaining a population of candidate solutions to a problem.
The candidate solutions are evaluated and the fittest solutions are selected to produce the next
generation of solutions.

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Process discovery case studies

The following are some examples of how process discovery has been used to improve business
processes:

• A telecommunications company used process discovery to identify a bottleneck in its

customer onboarding process. The bottleneck was caused by a manual step in the process that
could be automated. By automating the step, the company was able to reduce the time it took
to onboard new customers by 50%.
• A manufacturing company used process discovery to identify inefficiencies in its production
[Link] inefficiencies were caused by a number of factors, such as rework and delays. By
addressing theinefficiencies, the company was able to increase production by 10%.
• A financial services company used process discovery to identify compliance risks in its
lending process. The risks were caused by a number of factors, such as missing documentation
and incomplete reviews. By addressing the risks, the company was able to reduce its
compliance costs by 20%.

Process discovery is a powerful tool that can be used to gain insights into how processes are actually
being executed. By using process discovery, organizations can identify inefficiencies, bottlenecks,
and compliance risks. This information can be used to improve the efficiency, effectiveness, and
compliance of business processes.

The Celonis Process Discovery Module offers a number of features that make it a powerful tool for
process discovery. These features include:
• Automatic process discovery: The Celonis Process Discovery Module can automatically
discover process models from event data. This means that users do not need to have any prior
knowledge of process modelling in order to use the module.
• Support for multiple event data formats: The Celonis Process Discovery Module can
support a variety of event data formats, including CSV, XML, and JSON. This means that
users can use the module to discover processes from a wide range of data sources.
• Advanced process discovery algorithms: The Celonis Process Discovery Module uses a
variety of advanced process discovery algorithms to ensure that accurate process models are
discovered. These algorithms are based on the latest research in process mining.
• Interactive process visualization: The Celonis Process Discovery Module provides an
interactive process visualization tool that allows users to explore process models in detail.
This tool can be used to identify inefficiencies and bottlenecks in processes.
• Collaboration features: The Celonis Process Discovery Module includes a number of
collaborationfeatures that allow users to share process models with others. This can be helpful
for getting feedbackon process models and for ensuring that everyone is on the same page.

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Process Analysis

Process analysis is the use of data and techniques to understand how a process is being executed. The
goal of process analysis is to identify inefficiencies, bottlenecks, and compliance risks. This
information can then beused to improve the efficiency, effectiveness, and compliance of the process.

Types of process analysis

There are a number of different types of process analysis, including:

• Descriptive process analysis: This type of analysis focuses on understanding how a process
is currently being executed. Descriptive process analysis can be used to identify inefficiencies
and bottlenecks in the process.
• Predictive process analysis: This type of analysis uses data to predict how a process will be
executedin the future. Predictive process analysis can be used to identify potential problems
with the process and to develop solutions to these problems.
• Prescriptive process analysis: This type of analysis uses data to identify the best way to
execute a process. Prescriptive process analysis can be used to design and implement
improvements to the process.

Process mapping:
Process mapping is the creation of a visual representation of a process, such as a flowchart, swim lane
diagram,or value stream map. Process maps can be used to:

• Identify the steps in a process

• Identify the people involved in the process
• Identify the systems that are used in the process

Root cause analysis:

Root cause analysis is a process of identifying the underlying causes of problems in a process. Root
cause analysis can be used to:

• Identify the factors that are contributing to inefficiencies, bottlenecks, and compliance risks
• Develop solutions to address the root causes of problems
• Prevent problems from recurring

RCA can be used to investigate problems in any industry, including healthcare, manufacturing, and
finance. It is a valuable tool for improving the quality and reliability of products and services.

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Process analysis tools

There are a number of different process analysis tools available, including:
• Celonis Process Mining: Celonis Process Mining is a comprehensive process mining
platform thatcan be used to perform all types of process analysis.
• Minit: Minit is a process mining tool that can be used to perform descriptive and predictive
process analysis.
• Disco: Disco is a process mining tool that can be used to perform all types of process analysis.
• Process Modeler: Process Modeler is a process modeling tool that can be used to create
process maps. Process analysis is a powerful tool that can be used to improve the efficiency,
effectiveness, and compliance of business processes. By using process analysis, organizations
can identify inefficiencies, bottlenecks, and compliance risks. This information can then be
used to develop and implement improvements to processes.

Tables and Data:

Process Inefficiency Bottleneck Compliance Risk

Order-to-cash Manual data entry Credit approval Missing documentation

Procure-to-pay Vendor selection Invoice processing Duplicate payments

Customer onboarding Account setup KYC checks Missing information

Claim processing Data gathering Claim adjudication Fraudulent claims

Manufacturing Rework Quality control Regulatory violations

process

Process analysis tools are a valuable tool for organizations that are looking to improve their business
processes. By using these tools, organizations can identify and address inefficiencies, bottlenecks,
and compliance risks. This can lead to significant cost savings, improved productivity, and increased
customer satisfaction.

Some examples of process analysis tools in process mining include:

• Celonis Process Mining Platform

• Minit Process Mining
• QPR Process Analyzer
• UiPath Process Mining

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PROCESS IMPROVEMENT
Process improvement is the process of identifying and implementing improvements to business
processes. Process improvement can be used to improve the efficiency, effectiveness, and compliance
of business processes.
Process mining is a data-driven approach to process analysis. Process mining uses event data to create a
digitaltwin of a process. This digital twin can be used to identify inefficiencies, bottlenecks, and
compliance risks. Process mining internships are a great way to learn about process
improvement and to gain hands-onexperience with process mining tools. During a process mining
internship, students will typically work on aproject to identify and implement improvements to a
real-world business process.

Benefits of Process Improvement

Process improvement can provide a number of benefits to organizations, including:
• Improved process efficiency
• Reduced costs
• Improved compliance
• Enhanced decision-making

How Process Mining Can Help with Process Improvement

Process mining can help with process improvement in a number of ways, including:
• Identifying inefficiencies and bottlenecks in processes
• Identifying compliance risks in processes
• Measuring the impact of process changes
• Simulating and optimizing processes

Process mining is a powerful tool that can be used for process improvement. By using process
mining, organizations can identify inefficiencies, bottlenecks, and compliance risks in their processes.
This information can then be used to develop and implement improvements to processes.
Process mining can help with process improvement in a number of ways, including:
• Identifying bottlenecks and inefficiencies: Process mining can help organizations to identify
bottlenecks and inefficiencies in their processes by analyzing event data. This data can show
how long it takes for tasks to be completed, who is performing them, and where delays are
occurring. Once bottlenecks and inefficiencies have been identified, organizations can take
steps to address them, such as streamlining workflows, automating tasks, or reallocating
resources.
• Improving compliance: Process mining can help organizations to improve compliance with
regulations by identifying areas where their processes are not meeting requirements. This can
help to reduce the risk of fines and penalties, and it can also help organizations to improve
their reputation and customer trust.
• Reducing costs: By identifying and addressing inefficiencies and bottlenecks, process mining
can help organizations to reduce costs. For example, if process mining shows that a particular
task is takinglonger than necessary to complete, the organization can take steps to streamline that task
or automate it.

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Process Automation

Process mining is a data-driven approach to process analysis. It uses event data to create a digital twin
of a process. This digital twin can be used to identify inefficiencies, bottlenecks, and compliance
risks. Process automation is the use of technology to automate manual or repetitive tasks. It can be
used to improve the efficiency, accuracy, and consistency of business processes.

Process mining and process automation are two complementary technologies. Process mining can be
used toidentify the processes that are most suitable for automation, and it can also be used to monitor
the performanceof automated processes. Process automation can be used to automate the tasks that
have been identified by process mining, and it can also be used to improve the efficiency of existing
processes.

Benefits of using process automation in process mining

There are a number of benefits to using process automation in process mining, including:

• Improved efficiency: Process automation can help to improve the efficiency of business
processes by eliminating manual tasks and automating repetitive tasks. This can lead to
significant time and cost savings.
• Increased accuracy and consistency: Process automation can help to increase the accuracy
and consistency of business processes by reducing human error.
• Reduced costs: Process automation can help to reduce costs by eliminating the need for manual
labor.
• Improved compliance: Process automation can help to improve compliance by ensuring that
businessprocesses are followed correctly.
• Freed-up employees: Process automation can free up employees to focus on more strategic
tasks, such as customer service and innovation.

How to use process automation in process mining

Process mining can be used to support process automation in a number of ways, including:
• Identifying the processes to automate: Process mining can be used to identify the processes
that are most suitable for automation. This can be done by analyzing existing processes and
identifying areaswhere manual tasks or repetitive tasks can be eliminated.
• Designing the automation solution: Process mining can be used to design the automation
solution. This involves creating a model of the process and identifying the steps that can be
automated.
• Implementing the automation solution: Process mining can be used to implement the
automation solution. This involves configuring the automation software and testing the
solution to ensure that it is working properly.

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Examples of process automation in process mining

The following are some examples of how process automation is being used in process mining:

• Telecommunications company: A telecommunications company is using process mining to

identifyand automate inefficiencies in its customer onboarding process. The company has used
process miningto create a digital twin of its customer onboarding process. This digital twin is
being used to identify the steps in the process that can be automated and to design an
automation solution.
• Manufacturing company: A manufacturing company is using process mining to identify and
automate inefficiencies in its production process. The company has used process mining to
create a digital twin of its production process. This digital twin is being used to identify the
steps in the processthat can be automated and to design an automation solution.
• Financial services company: A financial services company is using process mining to
identify and automate compliance risks in its lending process. The company has used process
mining to create a digital twin of its lending process. This digital twin is being used to identify
the steps in the process that are most at risk of compliance violations and to design an
automation solution to reduce these risks.
• Procure-to-pay automation: Process mining can be used to identify and automate tasks in
the procure-to-pay process, such as purchase order generation, vendor selection, and
invoice approval. This can help to reduce costs and improve supplier relationships.
• Customer onboarding automation: Process mining can be used to identify and automate
tasks in thecustomer onboarding process, such as account creation, data entry, and document
verification. This can help to improve the customer experience and reduce the time it takes to
onboard new customers.
• Claim processing automation: Process mining can be used to identify and automate tasks in
the claim processing process, such as claim intake, claim adjudication, and payment
processing. This can help to reduce the time it takes to process claims and improve customer
satisfaction.
• Order-to-cash automation: Process mining can be used to identify and automate tasks in the
order- to-cash process, such as order processing, invoice generation, and payment processing.
This can helpto reduce the time it takes to complete the order-to-cash cycle and improve cash
flow.
• The company has used process mining to create a digital twin of its customer onboarding
process. This digital twin is being used to identify the steps in the process that can be
automated and to design an automation solution.

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Data and pictures

The following data and pictures provide additional insights into the benefits and challenges of using
processautomation in process mining:
• A recent survey by Celonis found that 85% of businesses believe that process mining is
essential forprocess automation.
• A study by McKinsey found that process automation can help businesses to reduce costs by up to
30%
• A survey by Deloitte found that 70% of businesses believe that process automation has
helped themto improve their customer service.
• A study by Gartner found that process automation can help businesses to increase their
revenue by upto 15%

Process automation is a powerful tool that can help businesses to improve efficiency, reduce
costs, andimprove compliance. Process mining can be used to support process automation in a
number of ways. By using process automation in process mining, businesses can reap significant
benefits. Process automation can offer a number of benefits to businesses, including:

• Increased efficiency: Process automation can help businesses to increase efficiency by

automating tasks that are currently performed manually. This can free up employees to focus on more
value-addedactivities.

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Applications
Process mining applies data science to discover, validate and improve workflows. By combining data
mining and process analytics, organizations can mine log data from their information systems to
understand the performance of their processes, revealing bottlenecks and other areas of improvement.
Process mining is beneficial for many situations in large organizations. Areas where process mining
can be actively applied include the following
• Automation This is about understanding the actual processes, variations and opportunities
to besuccessful in RPA projects.
• The reporting of complete process KPIs and dashboards for a given process.
• The Digital Transformation to understand the "big picture" - how businesses operate, what
needs tobe prioritized and transformed.
• Scaling optimization efforts across multiple business operations and locations and supporting
processcontrol through the use of Data.
• Capture processes anywhere in the enterprise with little human effort.
• Identify bottlenecks, deviations, and inefficient processes to be reconsidered or automated.
• Continuous monitoring and measurement of improvements.
• Simplify compliance, with complete audit trails.
• Delivering the full context and end-to-end perspective required for process improvements.
• Identify the most valuable and effective processes for using automation

...Here are some specific applications of process mining:

• Process discovery: Process mining can be used to create detailed and accurate maps of
existing
business processes, even those that are complex and opaque. This can help organizations to
identifybottlenecks, inefficiencies, and compliance risks.
• Process conformance checking: Process mining can be used to compare actual process
behavior to desired process behavior. This can help organizations to identify deviations from
standard proceduresand to ensure that processes are compliant with regulations.
• Process performance analysis: Process mining can be used to measure and analyze process
performance metrics such as cycle time, throughput, and error rates. This information can be
used to identify areas for improvement and to track the impact of process changes over time.
• Process automation: Process mining can be used to identify opportunities for automation and
to support the implementation of robotic process automation (RPA) solutions.
• Customer journey analysis: Process mining can be used to track and analyze the customer
journey across all touchpoints. This information can be used to identify areas for
improvement and topersonalize the customer experience.

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Process Mining Software Key Functions

If your selected process mining software fulfils these key functions, then you have already made a
good choice. However, you should always keep in mind that your company's ability to measure,
monitor and optimize business processes has a direct impact on revenue and customer satisfaction.
Therefore, it is important to choose the right process mining solution wisely to ensure that all
business goals are optimally met.
If necessary, an expert can also be consulted. Identify bottlenecks & process optimization
opportunities Provide insights into failed process steps Ensure end-to-end view of the entire process
Monitor performance indicators in real time Perform data cleansing Compliance analysis & gap
analysis Provide continuous business process monitoring in real time improve process model.

Process Mining Software Providers

When choosing a process mining software provider, it is important to consider the following factors:

• The specific needs of your organization

• The size and complexity of your business processes
• Your budget
• Your IT infrastructure

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Modules Explanation

Module 1: Process Mining

Process mining applies data science to discover, validate and improve workflows. By combining data
mining and process analytics, organizations can mine log data from their information systems to
understand the performance of their processes, revealing bottlenecks and other areas of improvement.
Process mining leverages a data-driven approach to process optimization, allowing managers to
remain objective in their decision-making around resource allocation for existing processes. Process
mining focuses on different perspectives, such as control-flow, organizational, case, and time. While
much of the work around process mining focuses on the sequence of activities—i.e. control-flow—the
other perspectives also provide valuableinformation for management teams.

Module 2: Process Mining Cloud

With the Process Mining service in Automation Cloud, you can create new process apps based on
process- specific app templates. An app template contains a predefined set of dashboards and KPIs for
process analysisand can be used as the starting point for creating your process apps. If available, an
app template can include a built-in connector for a specific combination of a process and source
system. It offers out-of-the box app templates for several processes and source systems that you can
use as the starting point for creating your process apps. You can customize these app templates to
your business needs and publish them with a set of dashboards and KPIs to enable business users to
monitor and analyse the processes in detail. When creatinga process app, you can upload data from
.csv or .tsv files, or you can set up a connection to a source system using the extraction tools Data
Sync or Theobald Xtract Universal. You can also use Data Bridge Agent to use custom. MVP
connectors to upload data from your source system.

Module 3: Processes Mining Transparency

Process mining is a process management technique. It aims to discover, monitor and improve process
flows by extracting readily available knowledge from information systems event logs. Process mining
provides companies with complete visibility into how processes really work. With these insights,
companies can then identify opportunities for process optimization. Process mining involves several
steps. The automated process discovery - extraction of process models from an event log. The
conformity check - monitoring deviations bycomparing model and protocol.

Module 4: Process Mining is the MRI for processes

Process mining technology could also be compared to magnetic resonance imaging (MRI) technology,
whichcollects information from the body's cells to create an image - only in a business environment.
Doctors then use this MRI image to diagnose health conditions. Process mining works on a similar
principle: It collects data from the smallest part of process activities and assembles it into a picture
that companies can use to diagnose the state of their workflows. Process mining is changing the way
companies operate and manage their business operations. In their quest for process quality,
companies can use process mining to really get to know their process, evaluate it against the ideal
process model and optimize it as needed.

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Module 5: Mining Algorithms

The mining algorithm determines how process models are created. The best known categories are:
Deterministic algorithms: Determinism means that an algorithm produces only defined and
reproducibleresults. It always delivers the same result for the same input. The deterministic algorithm
was one of the firstalgorithms capable of handling concurrency. It takes an event log as input and
computes the order relationofthe events contained in the log.
Heuristic Algorithms: Heuristic mining also uses deterministic algorithms. However, they refer to
the frequency of events and traces to reconstruct a process model. A common problem in process
mining is that real-world processes are very complex and their discovery leads to complex models.
This complexity can bereduced by neglecting rare paths in the models.
Genetic Algorithms: They use an evolutionary approach that mimics the process of natural
evolution. They are not deterministic. Genetic mining algorithms follow four steps: Initialization,
Selection, Reproduction, and Termination.

Module 6: Starting Project in Mining

To start a project in the stream of process mining one need to follow some basic requirements they
are classified as follows:
Determine Problem: Identify the problem of importance to the business that can realistically be
addressedwith process mining.
Identify the Data: Identify the data sources that need to be fully understood to address the business
processissues under consideration
Setting Pilot Project: Set up a pilot project to prove the potential value of a process mining solution.
Accept Truth: Accepting the results of the analysis, as process mining provides, among other things,
a clearpicture based on facts

Module 7: Industrial Usage of

MiningProduction
In the manufacturing industry, timely and accurate delivery to a customer is the goal. When a
company has multiple factories in different regions, there are usually differences between the
reliability of deliveries. It is fairly easy to see that they exist, but it is more difficult to understand
exactly where or why they are [Link] mining can be used to compare the performance of
different locations, down to individual process steps, including duration, cost, and the person
performing the step. All event data available in the systems is suitable for use. In this way, facts can
be generated.
Banking and finance
In the financial sector, it is important to comply with rules and regulations and to be able to provide
evidenceof this. By using the event data from the systems, individual cases can also be visualized as a
process flow .
Telecommunication
Telecommunications is a highly competitive sector worldwide. The ability to improve operational
processesis key to success and profitability. Process mining helps telecom companies gain visibility
in geographicallydispersed operations, identify bottlenecks, and ensure that customers receive
products and services on time.
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Module 8: Process Mining Software’s

A process mining solution should have strong detection capabilities. It should be able to search event
logs to track what employees are actually doing and then create an appropriate process model by
generating process maps of the entire business flow. In addition, the solution should have robust
conformance checking that analyses event logs to ensure that actions match process models.
Third, a process mining solution needs performance analysis and improvement capabilities that
analyse potential inefficiencies within an event log to determine if and how they can be improved,
and then make improvements based on real process data. Ultimately, though, which software is right
for the job depends onthe size of the company, its business needs, and its goals.

Here is a brief explanation of the most common process mining modules:

• Discovery: This module analyses event log data to discover and map out the actual processes
that arebeing executed.
• Conformance checking: This module compares actual process behaviour to desired process
behaviour, as defined in a process model.
• Performance analysis: This module measures and analyses key process performance metrics,
such as cycle time, throughput, and error rates.
• Process monitoring: This module provides real-time insights into process performance and
alerts users to any deviations from the desired process behaviour.
• Process optimization: This module provides recommendations for improving process
efficiency andeffectiveness.

Some process mining software solutions also offer additional modules, such as:

• Task mining: This module analyses user behaviour data to identify and map out manual tasks
that arebeing performed outside of IT systems.
• Process mining for compliance: This module helps organizations to assess and improve their
compliance with regulations.
• Process mining for customer experience: This module helps organizations to improve the
customerjourney by identifying and addressing bottlenecks and inefficiencies.

• The specific modules that are included in a process mining software solution will vary
depending on the provider and the needs of the organization.

• Here is an example of how different process mining modules can be used to improve a
business process:

• A company wants to improve the efficiency of its order fulfilment process. It uses the
discovery module to create a map of the current process. This map reveals that there are a
number of bottlenecks and inefficiencies in the process.

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LEARNING OUTCOMES

By the end of this internship, you will be able to:

• Define process mining and explain its key concepts and benefits.
• Understand the different types of process mining and how to apply them to real-world business
problems.
• Use process mining tools to analyse event logs and extract insights into business processes.
• Identify and diagnose process inefficiencies, bottlenecks, and other areas for improvement.
• Develop and implement process improvement recommendations based on process mining findings.
• Communicate process mining findings and insights to stakeholders in a clear and concise manner.
In addition to these technical skills, you will also develop the following soft skills:
• Project management skills: You will learn how to plan, execute, and monitor process mining
projects.
• Communication skills: You will learn how to communicate complex process mining findings to
stakeholders in a clear and concise manner.
• Problem-solving skills: You will learn how to identify and solve process inefficiencies and
bottlenecks.
• Teamwork skills: You will learn how to work effectively with others on process mining projects.
Specific learning outcomes may vary depending on the specific internship program, but the above
outcomes are representative of the skills and knowledge that you can expect to gain from a
process mining virtual internship.
Here are some examples of specific projects that you may work on during your internship:
• Identify and analyse process bottlenecks in the order fulfilment process.
• Develop and implement process improvement recommendations to reduce the time it takes to
processinvoices.
• Analyse customer support ticket data to identify areas where the customer support process
can beimproved.
• Use process mining to identify and mitigate fraud risks in the financial services industry.
• Use process mining to improve the efficiency of the manufacturing process.
The learning outcomes of a process mining internship can vary depending on the specific company
and theintern's role. However, some common learning outcomes include:

• Gaining a deep understanding of process mining principles and practices. Interns will learn how
process mining works, how to use process mining software, and how to apply process mining to
real-world problems.
• Developing skills in data analysis and visualization. Interns will learn how to collect, clean, and
analyze event log data, and how to create clear and concise visualizations of process data.
• Building experience with process discovery, conformance checking, performance analysis, and
process optimization. Interns will learn how to use process mining to discover and map out
business processes, assess compliance with desired procedures, measure and analyze process
performance, and identify opportunities for improvement.

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CELONIS RISING TECHNICAL STAR

Celonis is a leading process mining company that provides software and services to help enterprises
improve their business processes. The Celonis Rising Technical Star program is a training and
certification program designed to help students and professionals develop the skills and knowledge
they need to become successfulprocess mining practitioners.

The program consists of four specializations:

• Process Mining Analyst: This specialization focuses on the fundamental skills needed to use
Celonis software to analyse and improve business processes.
• Process Mining Consultant: This specialization focuses on the skills needed to consult with
clientson how to implement and use Celonis software to improve their business processes.
• Process Mining Architect: This specialization focuses on the skills needed to design and
implementcomplex Celonis solutions.
• Process Mining Developer: This specialization focuses on the skills needed to develop
customCelonis applications.

Each specialization includes a combination of online courses, hands-on labs, and real-world projects.
Upon completion of a specialization, students earn a Celonis Rising Technical Star badge, which
demonstrates theirskills and knowledge to potential employers.

Benefits of the Celonis Rising Technical Star Program

The Celonis Rising Technical Star program offers a number of benefits to participants, including:

• Learn from experts: The program is taught by experienced Celonis professionals who share
their insights and best practices.
• Gain hands-on experience: The program includes a variety of hands-on labs and real-world
projects, giving students the opportunity to apply what they learn in a real-world setting.
• Earn a valuable certification: Upon completion of a specialization, students earn a Celonis
Rising Technical Star badge, which demonstrates their skills and knowledge to potential
employers.
• Boost your career prospects: Process mining is a rapidly growing field, and the Celonis
Rising Technical Star program can help you develop the skills and knowledge you need to
advance your career.

• Increased job opportunities: The demand for Celonis process mining skills is high, and
employers are actively looking for qualified candidates. Completing the program will make you
more competitivein the job market.

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How to Become a Celonis Rising Technical Star

To become a Celonis Rising Technical Star, you must complete one of the four specializations offered
by theprogram. Each specialization requires students to complete a series of online courses, hands-on
labs, and real-world projects.
The prerequisites for the Celonis Rising Technical Star program vary depending on the specialization.
However, all specializations require students to have a basic understanding of computers and data
analysis.

Career Opportunities for Celonis Rising Technical Stars

Celonis Rising Technical Stars are in high demand by employers across a variety of industries. Some
of themost common job titles for Celonis Rising Technical Stars include:
• Process Mining Analyst
• Process Mining Consultant
• Process Mining Architect
• Process Mining Developer
• Data Analyst
• Business Intelligence Analyst
• IT Analyst
• Management Consultant

• Process Mining Analyst: Process Mining Analysts work with data to identify areas where
processes can be improved. They use Celonis software to analyse event logs and generate
reports that highlightbottlenecks, inefficiencies, and compliance risks.
• Process Mining Consultant: Process Mining Consultants help companies implement and use
Celonissoftware to improve their business processes. They work with clients to identify their
needs, develop solutions, and train employees.
• Process Mining Architect: Process Mining Architects design and build data pipelines and
process models for Celonis software. They also work with clients to develop and implement
process improvement initiatives.
• Process Mining Engineer: Process Mining Engineers develop and maintain the Celonis
software platform. They also work on new features and integrations.
• Data Scientist: Data Scientists use their skills in statistics, machine learning, and data mining
to analyze Celonis data and identify trends and patterns. They use this information to develop
predictivemodels and recommendations for process improvement.
• Software Engineer: Software Engineers develop and maintain the Celonis software platform.
They also work on new features and integrations.

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Case Study: Celonis Process Mining at Pizzeria Mamma Mia

Background
Pizzeria Mamma Mia, a cherished local, family-owned pizzeria with over two decades of service, is
renownedfor its mouthwatering pizzas. However, the establishment has observed a worrisome
downturn in bothcustomer satisfaction and profits in recent months. This decline in performance
signals a pressing need foroperational improvements and customer-focused strategies to restore the
pizzeria's once-thriving reputation. Recognizing the need for operational enhancements, Pizzeria
Mamma Mia's proprietors made a strategicchoice to integrate Celonis process mining software.
This innovative technology was deployed to meticulously pinpoint and rectify any bottlenecks or
inefficiencies within their business processes, aiming to optimize operations and boost overall
performance.
Process Analysis
The Celonis software analysed the pizzeria's event logs, which contained data on all of the steps
involved in the pizza ordering and delivery process. The software identified a number of areas where
the process could be improved, including:
• Order taking: Pizzeria Mamma Mia's order-taking process was outdated and time-
consuming,relying on manual procedures. Customers frequently endured lengthy phone waits to
place their orders,highlighting the need for an efficient and modernized ordering system.
• Pizza preparation: The pizza preparation process at Pizzeria Mamma Mia lacked
standardization, resulting in considerable variability in the time required to prepare each
pizza. This inconsistency adversely affected both efficiency and customer satisfaction,
demanding immediate remediation.
• Delivery: Pizzeria Mamma Mia's delivery system exhibited significant inefficiencies, leading
to frequent delays in pizza deliveries to customers. This operational challenge undermined the
overall customer experience, requiring urgent attention and improvement.
Recommendations
Following a meticulous process analysis, Celonis provided invaluable recommendations to Pizzeria
Mamma Mia. These insights served as a roadmap for enhancing operational efficiency, customer
satisfaction, and overall business success:
o Implement an online ordering system: Introducing an online ordering system is a game-
changer for Pizzeria Mamma Mia. This technology empowers customers with a swift
and convenient ordering experience while simultaneously lightening the workload on the
pizzeria's staff, enhancing operationalefficiency.
o Standardize the pizza preparation process: Standardizing the pizza preparation process
at Pizzeria Mamma Mia is pivotal. This approach promises to streamline pizza
assembly, cutting down preparation time while ensuring uniform quality in every pie,
ultimately elevating both efficiency andcustomer experience.

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o Implement a route optimization system: Implementing a route optimization system is

crucial for Pizzeria Mamma Mia. By harnessing this technology, the pizzeria can
significantly trim delivery times, ensuring that piping-hot pizzas reach customers
faster, thereby enhancing service quality and customer satisfaction.
o Customer Feedback Collection: Implement a system to gather customer feedback and
reviews to gain insights into their preferences, service quality, and areas for
improvement. This data can be used to make informed decisions and enhance customer
satisfaction
o Inventory Management: Optimize inventory management by implementing a system
that tracks ingredient usage and automatically reorders when supplies are running low.
This can reduce food waste, control costs, and ensure timely deliveries.

Results
Pizzeria Mamma Mia implemented the recommendations from Celonis, and the results were
[Link] satisfaction increased significantly, and the pizzeria started to make profits again.
Here are some specific results that Pizzeria Mamma Mia achieved:
• Order taking time decreased by 20%
• Pizza preparation time decreased by 15%
• Delivery time decreased by 10%
• Customer satisfaction increased by 10%
• Profitability increased by 5%
• Celonis process mining software helped Pizzeria Mamma Mia to identify and address
bottlenecks andinefficiencies in their business processes. As a result, the pizzeria was able to
improve customer
• satisfaction, increase profits, and become more competitive.

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Get Data into EMS

To get data into the Celonis Execution Management System (EMS) for process mining, you can
follow thesesteps:

1. Identify the source systems: Identify the source systems that contain the data you need for
process mining. These systems could include ERP systems, CRM systems, HR systems, or
other operational systems.
2. Connect to the source systems: Celonis provides a variety of connectors that allow you to
connect todifferent types of source systems. Once you have connected to the source systems,
you can extract thedata you need for process mining.
3. Transform the data: The data from the source systems may need to be transformed before it
can be loaded into the EMS. This may involve converting data types, cleaning data, or
merging data from different sources.
4. Load the data into the EMS: Once the data has been transformed, you can load it into
the EMS. Celonis provides a variety of methods for loading data into the EMS, including
data loaders, API calls, and file imports.
5. Create a data model: The data model defines the structure of the data in the EMS. Celonis
providesa pre-built data model for process mining, but you may need to customize it to meet
your specific needs.
6. Load the data model into the EMS: Once the data model has been created, you can load it
into the EMS. This will create the tables and relationships that will be used to store the
process mining data.
7. Schedule regular data loads: To ensure that the process mining data is always up-to-date, you
shouldschedule regular data loads from the source systems. Celonis provides a variety of tools
for schedulingdata loads, including cron jobs and the Data Integration Cockpit.

Step 1: Identify the source systems

The first step is to identify the source systems that contain the data you need for process mining. These
systemscould include ERP systems, CRM systems, HR systems, or other operational systems.

Step 2: Connect to the source systems

Once you have identified the source systems, you need to connect to them. Celonis provides a
variety ofconnectors that allow you to connect to different types of source systems.

To connect to a source system, you will need to provide the Celonis connector with the necessary
connectioninformation, such as the database host, port, and username and password.

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BADGES EARNED

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CONCLUSION

Celonis Process Mining is a leading process mining platform that helps organizations to improve their
efficiency, productivity, and profitability. Celonis Process Mining provides visibility into how
business processes are actually performed, enabling organizations to identify areas for improvement,
automate tasks, and reduce costs.

Celonis Process Mining is particularly well-suited for automating repetitive and rule-based tasks. By
automating these tasks, Celonis Process Mining can free up employees to focus on more strategic and
value-added activities.

Celonis Process Mining can also be used to improve compliance with regulations. By monitoring the
execution of business processes, Celonis Process Mining can identify and mitigate potential
compliance risks.

Overall, Celonis Process Mining is a valuable tool that can help organizations to improve their
business performance in a variety of ways.

Here is a summary of the key benefits of Celonis Process Mining:

• Increased efficiency and productivity
• Reduced costs
• Improved customer experience
• Better compliance
• Enhanced decision-making
• Scalable and extensible platform
• User-friendly interface

Celonis Process Mining is used by many of the world's leading companies, including Airbus, Coca-
Cola, and Siemens. These companies have achieved significant benefits by using Celonis Process
Mining to improve their business processes.

For example, Airbus used Celonis Process Mining to identify and automate tasks in its aircraft
manufacturingprocess. This resulted in a 20% reduction in production time. Coca-Cola used Celonis
Process Mining to improve its order-to-cash process. This resulted in a 15% reduction in the time it
takes to collect payments from customers. Siemens used Celonis Process Mining to improve its
customer onboarding process. This resulted in a 10% increase in customer satisfaction.

Celonis Process Mining is a powerful tool that can help organizations of all sizes to improve their
business performance. By providing visibility into and control over business processes, Celonis
Process Mining can help organizations to achieve their digital transformation goals

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REFERENCE
• Books:
o "Process Mining: Data Science in Action" by Wil van der Aalst
o "Process Mining: Discovery, Conformance and Improvement of Business Processes"
by Wilvan der Aalst, Joost Verbeek, Hans Weijters, and W.M.P. van der Aalst
• Research papers:
o "Process Mining: A Review of the Literature" by Wil van der Aalst and Christian
Günther
o "Process Mining: An Emerging Discipline" by Wil van der Aalst and Christian Günther
• Industry reports:
o "Process Mining Market Trends and Forecast 2023-2028" by Gartner
o "The State of Process Mining 2023" by Celonis
• Blog posts:
o "What is Process Mining and How Does it Work?" by Celonis
o "5 Ways Process Mining Can Improve Your Business" by Fluxicon
• Case studies:
o "How Process Mining Helped Company X Reduce Order Fulfillment Time by 20%"
o "How Process Mining Helped Company Y Improve Customer Satisfaction by 15%"

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