Our Values Integrity
Audacity, Bias for Action, and Customer First – our core values guide all aspects of business,
right from the talent we source to the way we work and interact with each other and our What We Believe In
external ecosystem. But to truly internalize these values, we must remember, understand, and • We strive to do what is right and do what we say we will do.
demonstrate them – at all times, with integrity, and an inclusive mindset. To act with integrity, • We do business in accordance with the highest standards of professional conduct and ethics.
is to ensure that every decision made is based on ethical and moral principles - no success is • We are honest and transparent in all our interactions both internally and externally.
meaningful if it’s not achieved the right way. To act with an inclusive mindset, is to ensure that we
embrace differences and respect every individual for the value they bring to the table, regardless How We Do It
of their age, gender, language, abilities, faiths, sexual orientation, professional pedigree, etc. • We act in accordance with Flipkart Group’s Code of Conduct and actively consider the
ethical issues and implications of our decisions
• We recognize the impact of our words and actions, and accept responsibility for their outcomes
• We safeguard all proprietary and confidential information
Audacity Inclusion
What We Believe In What We Believe In
We think big and take bold bets. We change the paradigm. • We value the uniqueness in everyone, respect differences, and foster a sense of belonging.
How We Do It How We Do It
• We challenge established standards and keep pushing the boundaries
Respect For Diversity: Respect people with diverse identities and backgrounds
• We innovate continuously and find disruptive solutions
• Treat everyone with respect and dignity, and embrace their uniqueness (with respect to
• We are fearless in trying anything new
age, gender, language, abilities, faiths, sexual orientation, professional pedigree, etc.)
Foster Inclusion & Belonging: Encourage and appreciate the views of others
Bias for Action
• Actively seek and discuss diverse thoughts, ideas, and opinions and incorporate the same
What We Believe In in decisions
We have a strong sense of urgency to solve problems strategically. We believe great ideas • Create a respectful environment where everyone can be themselves without inhibition
don’t count until they are put into action. • Recognize our unconscious biases and be open to addressing these
How We Do It Provide Support: Act in tangible ways
• We take initiative and drive results with impact • Be sensitive to differences in everyone’s needs, motivation, and preferences
• We make speedy and wise decisions with available data • Proactively challenge stereotypes and speak up when we observe non-inclusive words
• We think through and act swiftly or actions
• Commit to providing equal access to opportunities for all
Customer First Champion I&D: Be a vocal and visible champion for Inclusion & Diversity
What We Believe In • Be aware of and promote inclusion and diversity policies, programs, and initiatives at Flipkart
We look at the world from our customers’ point of view. They are at the core of everything • Strive to expand our network to include a more diverse set of people
we do, every day! We make a difference in our customers’ lives. • Increase awareness in the external ecosystem about inclusion and diversity, and partner
with them to actively promote the same
How We Do It
• We continuously strive to understand our customers’ needs
• We validate our success through customer actions
• We go deep into customer issues and resolve the root cause
6 INTEGRITY BUILDS TRUST CODE OF CONDUCT 7
