PROJECT
PORTFOLIO
STUDENT VERSION
BSBSTR601
MANAGE CONTINUOUS
IMPROVEMENT AND
INNOVATION
First published 2021
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Business Works is a series of training and assessment resources developed for qualifications within the Business Services
Training Package.
Contents
Section 1: Continuous improvement and innovation review 6
Section 2: Plan and implement continuous improvement and innovation 12
Section 3: Continuous improvement and innovation monitoring and evaluation 18
BSBSTR601 Manage continuous improvement and innovation | 3
Student name:
Assessor:
Date:
Business (and work area if
relevant) this assessment is
based on:
Role:
What role will you assume?
How does this role contribute
to the broader work goals?
BSBSTR601 Manage continuous improvement and innovation | 5
Section 1: Continuous improvement and innovation
review
Summarise the business or work area.
Review organisational
documentation
Which documents did you
read?
Which policies and
procedures will guide your
approach to approvals,
project management and
change management?
Attach the documents
(including the notes you made
as you read them) to this
section of the portfolio.
Attach the policy and
procedures (including the
notes you made as you read
them) to this section of the
portfolio.
Products and services
What are the products and
services?
BSBSTR601 Manage continuous improvement and innovation | 6
Objectives
List the key business
objectives.
Key decision makers
Who are the key decision
makers (stakeholders to
whom you will report or seek
advice from)?
Operational processes
Describe key operational
processes.
BSBSTR601 Manage continuous improvement and innovation | 7
Supply chain
Summarise the supply chain
associated with the work area
or organisation.
Performance Improvement
Which strategies are currently
used to monitor and evaluate
the performance and
sustainability of key systems
and processes?
Discuss the current
continuous improvement
systems, processes, and
innovations being used.
Policies and procedures
What are the organisational
requirements for approvals,
change management, project
management and knowledge
management?
BSBSTR601 Manage continuous improvement and innovation | 8
Summarise and analyse current performance to identify changes and improvement opportunities.
Analyse performance to
identify performance
variances from existing plans.
Summarise the performance
outcomes of your business.
Include mathematical
information in your summary
How has the current business
performance varied from what
was planned?
Attach documents showing
performance information as
evidence that you’ve collected
the information.
Identify and analyse trends
and opportunities
Describe current trends and
opportunities associated with
industry in which the business
operates.
Analyse how these trends
and opportunities impact the
business.
Analyse supply chains and operational and service systems to identify changes, improvements, and
new ideas
Perform Gap Analysis using the table provided to describe the current state of the supply chain and
operational and service systems and the desired state of the supply chain and operational and service
systems. Also identify solutions to bridge any gaps and the cost-benefit calculations of the solutions.
You may identify more than one solution per issue
Current state Future state Gap solutions Cost-benefit
(at least four issues) (these may be changes,
improvement opportunities
and new ideas)
BSBSTR601 Manage continuous improvement and innovation | 9
Set objectives
What are the objectives for
improving how things work?
What are the continuous
improvement objectives and
desired outcomes?
Identify team members and seek their input.
Identify at least two team
members
Who in the team do you
believe is instrumental to
ensuring continuous
improvement and innovation?
Give your rationale for this.
BSBSTR601 Manage continuous improvement and innovation | 10
Best practices
Describe best practice ways
of working that teams can use
to achieve continuous
improvement and to be
innovative. Give at least four
examples.
Learning opportunities
What learning opportunities
exist for the team to improve
their skills and knowledge in
relation to continuous
improvement and innovation?
Describe at least two.
Seek input
Insert a screen shot of your
email to the team members or
attach it as evidence to this
section of your portfolio.
Attach: Documents and policies and procedures ☐
Performance information ☐
Email to team members (if relevant) ☐
BSBSTR601 Manage continuous improvement and innovation | 11
Section 2: Plan and implement continuous
improvement and innovation
Select most appropriate changes/opportunities/new ideas.
Select most appropriate
changes, opportunities, and
new ideas.
Choose three solutions (from
your Gap analysis) to focus
on as part of your continuous
improvement efforts.
These should be the best
solutions based on your Gap
analysis and cost-benefit
calculations.
Say why you chose these
three issues (consider
resources, needs and
constraints)
Plan for continuous improvement.
Continuous Improvement Plan for [Add business name]
Objectives and KPIs of the plan
List the KPIS associated with the objectives of continuous improvement in your organisation. You
have already developed objectives for continuous improvement in Section 1.
Continuous improvement systems and processes
Establish the continuous improvement systems and processes that will be followed as you implement
changes, opportunities, or new ideas.
Key actions, resources, constraints and timeframes
Describe key actions, resources, constraints, and timeframes to achieve continuous improvement and
innovation as you implement your chosen changes/opportunities/new ideas. List at least six key
actions.
Change/Opportunity/ Key actions related to Resources Constraints Time
new idea continuous frames
improvement and
innovation (e.g.,
brainstorming,
implementing
improvement registers,
updating policies etc.)
BSBSTR601 Manage continuous improvement and innovation | 12
Impact
Describe the impact the changes/opportunities/new ideas and associated actions will have on the
organisation or work area as well as the consequences for people.
Describe actions or transition plans (following the policies and procedures that address approvals,
project management and change management) that to will be taken to manage this.
Change/Opportunity/new Impact of change and Transition Plan
idea and associated actions consequences for people
Risk management
Plan to manage the risks associated with your Continuous Improvement plan. One risk should be
Non-performance of staff members.
Risk Potential outcomes Risk response Contingency plan
BSBSTR601 Manage continuous improvement and innovation | 13
What are the risks Will you avoid,
associated with your retain, share,
List potential outcomes How will you manage
plan? List at least transfer or reduce
for each risk. the risk (e.g., progress
three. the risk?
reports, training,
insurance etc.)?
Non-performance of
staff
Communication
Describe how the continuous improvement and innovation plan will be communicated.
What must be Who will you How will you When must the Further
communicated? communicate communicate? communication comments
to? take place?
BSBSTR601 Manage continuous improvement and innovation | 14
Rewards
Outline the rewards that will be put in place for staff for achievements in relation to continuous
improvement, innovation, and learning.
Knowledge management
Select which of the activities below are used as part of your organisation’s knowledge management
system to capture learnings from continuous improvement and innovation.
Knowledge management item Have learnings
been captured
and managed?
Knowledge sharing: ensuring there is a culture of sharing information in the
company
Sharing of best practices
Establishing communities of practice within the organisation, as well as with
other organisations
Cross-project learning, as well as post project reviews
Mentoring and coaching
Performance management
Social software such as blogs, wikis
Shared documents in cloud-based storage
Mentor and coach team members.
Plan for team meeting
Who will you meet with?
How will you facilitate
effective group interaction?
How will you build rapport
with the team members to
ensure positive working
relationships?
What questions will you ask
about team member’s vision
for continuous improvement
and innovation to guide you
mentoring?
How will you coach the team
in innovation?
BSBSTR601 Manage continuous improvement and innovation | 15
Attach your questionnaire to
this section of the portfolio.
Team meeting
What feedback did you
receive about how you ran
the meeting?
How can you improve your
performance in future?
If not viewed in person by
your assessor, attach proof of
the team meeting to this
section of your portfolio.
Implement innovative processes.
Implement continuous
improvement
Which
change/opportunity/new idea
did you implement?
Attach proof to this section of
your portfolio.
Address impact of
change/opportunity/new idea
How did you address the
impact?
Attach proof to this section of
your portfolio.
BSBSTR601 Manage continuous improvement and innovation | 16
Attach: Performance questionnaire ☐
Team meeting (if not already viewed in person by your
☐
assessor)
Proof of implemented change ☐
Proof of how you addressed the impact of change ☐
BSBSTR601 Manage continuous improvement and innovation | 17
Section 3: Continuous improvement and innovation
monitoring and evaluation
Monitor and evaluate performance.
Continuous improvement
systems, processes and
innovation evaluation
How well you are the
continuous improvement
systems, innovations and
processes are working?
Recognise successes
What continuous
improvement successes can
be celebrated?
Insert a screen shot of your
email to team members or
attach proof of the draft email
to this section of the portfolio.
Continuous improvement or
innovation failure (non-
performance)
Describe the failure and
analyse the causes.
Attach proof of implemented
contingency measures.
BSBSTR601 Manage continuous improvement and innovation | 18
New challenges and
opportunities
What are new challenges and
opportunities?
Manage new challenges and opportunities.
Update Continuous Improvement plan to show new challenges or opportunities. Also confirm that
knowledge management systems have been used as planned.
Continuous Improvement Plan for [Add business name]
Objectives and KPIs of the plan
List the KPIS associated with the objectives of continuous improvement in your organisation. You
have already developed objectives for continuous improvement in Section 1.
Continuous improvement systems and processes
Establish the continuous improvement systems and processes that will be followed as you implement
changes, opportunities, or new ideas.
Key actions, resources, constraints and timeframes
Describe key actions, resources, constraints, and timeframes to achieve continuous improvement and
innovation as you implement your chosen changes/opportunities/new ideas. List at least six key
actions.
Change/Opportunity/ Key actions related to Resources Constraints Time
new idea continuous frames
improvement and
innovation (e.g.,
brainstorming,
implementing
improvement registers,
updating policies etc.)
BSBSTR601 Manage continuous improvement and innovation | 19
Impact
Describe the impact the changes/opportunities/new ideas and associated actions will have on the
organisation or work area as well as the consequences for people.
Describe actions or transition plans (following the policies and procedures that address approvals,
project management and change management) that to will be taken to manage this.
Change/Opportunity/new Impact of change and Transition Plan
idea and associated actions consequences for people
Risk management
Plan to manage the risks associated with your Continuous Improvement plan. One risk should be
Non-performance of staff members.
Risk Potential outcomes Risk response Contingency plan
What are the risks List potential outcomes Will you avoid, How will you manage
associated with your for each risk. retain, share, the risk (e.g., progress
plan? List at least transfer or reduce reports, training,
BSBSTR601 Manage continuous improvement and innovation | 20
three. the risk? insurance etc.)?
Non-performance of
staff
Communication
Describe how the continuous improvement and innovation plan will be communicated.
What must be Who will you How will you When must the Further
communicated? communicate communicate? communication comments
to? take place?
BSBSTR601 Manage continuous improvement and innovation | 21
Rewards
Outline the rewards that will be put in place for staff for achievements in relation to continuous
improvement, innovation, and learning.
Knowledge management
Select which of the activities below tare used as part of your organisation’s knowledge management
system to capture learnings from continuous improvement and innovation.
Knowledge management item Have learnings
been captured
and managed?
Knowledge sharing: ensuring there is a culture of sharing information in the
company
Sharing of best practices
Establishing communities of practice within the organisation, as well as with
other organisations
Cross-project learning, as well as post project reviews
Mentoring and coaching
Performance management
Social software such as blogs, wikis
Shared documents in cloud-based storage
Attach: Email to celebrate successes ☐
Implemented contingency measures ☐
BSBSTR601 Manage continuous improvement and innovation | 22
