The Rise of Embedded Finance Trends
Topics covered
The Rise of Embedded Finance Trends
Topics covered
Over the last decade we have shifted from disrupting financial institutions to In some ways it’s easier to run a small business today than it has been for a long
embedding the world of finance behind apps and websites to enable a better and time. The proliferation of software services designed to take the pain out of
smoother user experience and allow high digital traffic and user players to further undifferentiated operations means businesses can focus on what makes them
monetise and increase stickiness. special. This is best encapsulated in the rise of vertical specific software
platforms. If you want to run a local gym, there’s a software platform to help you
This trend is widely referred to as “embedded finance,” and it is fast becoming keep track of memberships, class bookings, and more. If you want to open a
one of the most disruptive trends across payments, banking, lending, insurance, restaurant, there’s a software platform to help manage table reservations,
and payroll. Embedded finance uses connective technologies to integrate ordering, and takeaway deliveries.
payments and other financial products directly into non-financial platforms, such
as company websites or mobile apps, enabling any merchant or brand to offer Financial services have been notably absent from this trend. If the gym or
innovative financial services to customers rapidly and at a relatively low cost. restaurant owner wants a loan, all of a sudden they have to close the laptop and
re-enter a world of pen-and-paper forms, faxes, and in-person appointments. By
The proliferation of cloud computing and the growing use of open application reengineering the distribution paths for financial services through these software
programming interfaces (APIs) has been a major catalyst, accelerating and platforms, we can make it far easier for businesses to access funding and manage
reducing the barriers to entry, to make embedded finance possible and their money, and so provide a vital boost to the small business economy.
accessible.
It’s clear this is already happening, but it’s equally clear there’s a long way to go.
We predict that the embedded finance industry will become one of the most At Stripe we’ve spent 10 years embedding payments services into software
value creative sectors in fintech, reaching a value of $7 trillion globally over the platforms, and we are now doing the same with lending, account provision, card
next ten years. While some of the early embedded finance models (e.g., issuing, and more. Embedded finance is a positive sum trend we’re excited to
payments and lending) are starting to mature, we still see significant growth catalyse; banks can serve small businesses at scale, software platforms can
potential across industries like health, real estate, and employment where plenty diversify their revenue, and small businesses can grow more easily.
of white space remains.
1
Summary of content
1.
1 Introduction
○ The evolution of platform solutions from SaaS to BaaS—SaaS 3.0. .……………………………………………………………. 5
○ Embedded finance is surfing the wave of platformification and proliferation of APIs .………………………….……………… 6
○ The barriers to entry are coming down—card issuing example ………………………………………………….……………... 7
○ What problems is embedded finance solving? ………………………………………………………………………………….. 8
2.
2 Investor Perspective
○ The market is maturing with an increasing amount of growth rounds …………………………………………………………10
○ The majority of EF deals in 2022 are B2B software solutions raising $4-15m ………………………………………………….. 11
○ The biggest exits are happening in the US ……………………………………………………………………………………….12
○ Insights from experts on the market ……………………………………………………………………………………………..13
○ What industries are buying embedded finance products? ………………………………………………………………………14
3.
3 Industry Deep Dives
○ Shaping the bank of the future, part 1—financial services (BaaS) .……………………………………………………………...16
○ Shaping the bank of the future, part 2—financial services (BaaS)……………………………………………………………… 17
○ Stripe use case—financial services (BaaS)………………………………………………………………………………………. 18
○ Reducing the protection gap—financial services (embedded insurance)………………………………………………………. 19
○ Creating more value for customers—platforms and marketplaces……………………………………………….…………….. 20
○ Stripe use case—platforms and marketplaces…………………………………………………………………….…………….. 21
○ Improving CX to increase loyalty—travel and hospitality………………………………………………………….……………. 22
○ Stripe use case—travel and hospitality…………………………………………………………………………….……………. 23
○ Shaking up the traditional payment methods—healthcare……………………………………………………….…………….. 24
○ Transforming consumer behaviours—retail and ecommerce……………………………………………………….….……….. 25
○ Stripe use case—retail and ecommerce…………………………………………………………………………….….………... 26
○ Finch Capital featured portfolio companies…………………………………………………………………………..…………. 27
2
Summary of content
1.
4 Trends and the Future of Embedded Finance
○ Why is the opportunity now? ……………………………………………………………………………………………………29
○ Embedded finance VC hype cycle .………………………………………………………………………………………………30
○ Our predictions—part 1 .…….…………………………………………………………………………………………………..31
○ Our predictions—part 2 .…….…………………………………………………………………………………………………..32
5
2. Conclusion
○ Key takeaways …………………………………………………………………………………………………………………… 34
○ How Stripe can help ……………………………………………………………………………………………………………..35
○ About Finch Capital ………………………………………………………………………………………………………………36
3
Introduction
The evolution of platform solutions from SaaS to BaaS—SaaS 3.0
5
EF is surfing the wave of platformification and proliferation of APIs
Growth of Embedded
The evolution of the embedded finance ecosystem PSD2 RTS deadline
finance API layer
Open banking
The rise of new business models that enable a Core banking solution
company’s core service to be utilised as a providers start to emerge
component of another firm’s broader proposition.
2010s 2020s
Payments capabilities (wire Credit and lending Card programs (physical Personalised products Treasury, full-featured AML, KYC/KYB, document Full-service payroll,
transfer, direct deposit, ATM (cash advances, loans, and virtual; credit, charge, (e.g., house, auto, etc.) with deposit accounts (savings, fraud detection and employee benefits, time
deposit, bill pay, international revolving credit, BNPL, prepaid, and debit) simple buying process automation, identity, and Attendance, hiring and
checking, clearing, cash,
payments) revenue financing)
matched to time of need. FBO, etc.) privacy onboarding
Issuer
Issuer processor
bin sponsor
Card
provider
Fintech
● Custom brand
Lower risk to the issuer ● Spending limits
● Single load/reloadable
Growth in the B2B payments Global value of ● Multi/single currency
number of B2B will account for virtual card
● Merchant (MCC/MID)
217% virtual card 71% the majority of $6.8T transactions will
restricted
transactions virtual card reach $6.8 trillion
in 2020 transactions in 2026, from $1.9
in 2026 trillion in 2021
7
Source: Juniper Research, ‘Virtual Cards—The Future B2B Solution’
What problems is embedded finance solving?
Embedded Finance is …
8
Investor Perspective
The market is maturing with an increasing amount of growth rounds
VC investments in embedded finance companies (in USD) VC deals in embedded finance companies by growth stage
● The market is diversifying as more and more large seed and series A deals are being made
across European countries and verticals.
● The share of series B and C rounds is healthy and reflects the growing maturity of the
embedded finance industry.
Notable 2022 growth deals
US UK UK Italy US UK France
$620M Growth $400M Growth $229M Growth $213M Series B $180 Series C $131M Growth $115M Series C
Date Location Acquirers Backers Valuation Date Location Backers Amount Valuation
(EV/Rev) (EV/Rev)
$440M
Q4 2021 NYC, US
(23.5x) ● We might wait a while before we see a European IPO,* as many fintech
players ruled out their plan to go public in 2022 amid the public market
Toronto, $262M slowdown (e.g., Revolut). This can be explained by the rising inflation, the
Q4 2020
Canada (6-9x) global instability stemming from the Ukraine/Russia conflict, and the
current pullback in valuations in the tech market.
Prague,
$140M ● Embedded financial services seem to increase valuation—according to
Q2 2021 Czech
(12x)
Republic Dealroom, marketplaces that embed financial services have a median
EV/Sales of 6.7x, compared to 5.3x for the ones that do not.
“Embedded finance is the infrastructure that is unlocking a new generation “Embedded finance is all about bringing two large industries—financial
of companies that are using financial services natively to create new services and digital applications—together to make the world work better.
solutions and better experiences for their users. It is fascinating to see what While delivering digital applications is permissionless, financial services is a
the next generation of founders is building leveraging embedded finance in highly regulated space, which makes this combination, despite its
markets as diverse as transportation, health tech, SaaS, climate tech, and value-creation potential, very hard in practice. This barrier is now being
many more.” removed.”
Yann Ranchere
Alex Mifsud
Partner, Anthemis
Co-founder and CEO, [Link]
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What industries are buying embedded finance products?
Payroll
Lending
Banking
Investing &
wealth
Insurance
Payments &
cards
Maturity
B2B2B
B2B2B,
B2B2C
B2B2C
Financial services Healthcare Retail & ecommerce Travel & hospitality Platforms & marketplaces
$13.4B $1.1B $6.7B $5.2B $5.9B
Traditional banks are competing with challenger banks for market shares
Source: CFTE, 2021 Adopting BaaS is a way for traditional banks to stay relevant and increase market share
notably in the consumer account and the business lending space.
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Shaping the bank of the future, part 2—financial services (BaaS)
Underwriting Technology
17
Stripe use case—financial services (BaaS)
Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and
manage a retail business of any size. With Shopify Balance, merchants can manage their funds, pay bills,
and track expenses. This gives them easier access to financial products and greater control over their “By building across Stripe’s payments and
business.
banking-as-a-service infrastructure, we’ve
Problem Impact been able to give Shopify merchants
Financial services are an essential part of running a Shopify Balance offers Shopify merchants a fast, access to critical financial products that
business, but most banking services aren’t designed simple, and integrated way to manage their
for the needs of independent business owners. funds. Built on Stripe Issuing and Treasury, meet their needs, such as faster access to
Shopify Balance gives users access to critical funds and rewards, helping them further
products—all within Shopify.
grow their businesses.”
Stripe Products
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Reducing the protection gap—financial services (embedded insurance)
19
Creating more value for customers—platforms and marketplaces
Source: Lyft
Wayflyer is a great example of a platform using embedded finance. Wayflyer partners with ecommerce brands
around the world to give them the funding they need to grow. As its client base grew, Wayflyer was looking for a
way to lower the cost of providing funding to its customers so it could continue helping thousands of
ecommerce startups scale.
Solution Impact
Wayflyer chose to implement Stripe Issuing, which Today, Wayflyer has been able to provide $700
enables Wayflyer to issue virtual cards and gives its million in total lending through over 2,100 merchant
customers a convenient way to access their new cash advances. Using Stripe Issuing’s virtual cards,
funding. This enables them to share in interchange Wayflyer’s customers are now able to get immediate
revenue from card spend, which it gives back to its access to the funding they need. Wayflyer wanted a
customers as a discount on their loan terms. In turn, partner that served multiple international regions in
customers can leverage the additional capital they order to have the ability to scale in the future.
saved from reduced loan fees to reinvest in and grow Wayflyer is confident that Stripe's extensive
their businesses. Wayflyer also utilises Stripe Identity to international presence will help it expand quickly and
verify user identities and prevent fraud before offering easily as the company scales to new markets.
and dispersing funds via their virtual cards.
Stripe Products
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Improving CX to increase loyalty—travel and hospitality
The travel and hospitality sectors are recovering The travel and hospitality sector has already started to see some disruption with
BNPL, embedded insurance, payments, and card services tailored for the industry to
Customers are twice as likely to try new brands and experiences as a result of improve customer experience through affordability, rewards, and flexibility.
COVID-19, and 75% of US consumers tried a different store, website, or brand during
the pandemic. This is particularly important in the travel sector with its strong
reliance on loyalty programs. Banking
Payment & cards
As travel volumes are starting to return in many parts of the world, now is the time
for companies to re-prioritize customer experience and personalisation to gain a
strong competitive advantage. There is a huge potential for a wave of dissatisfied
customers at a time when loyalty is up for grabs.
BNPL
Insurance
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Stripe use case—travel and hospitality
TripActions is a platform that helps businesses build, manage, and scale their corporate travel and expense
programmes. The company partnered with Stripe to launch TripActions Liquid, its virtual and physical card programme
that helps manage travel payments and expenses.
Solution Impact
After launching a successful corporate travel By partnering with Stripe, TripActions was able to
management platform in 2015, TripActions looked to move quickly: The company turned their idea into
expand offerings for its existing customers and new an entirely new product line in just six months.
users. The company decided to create a modern Another benefit of using Stripe Issuing is having
alternative to manage employee spend across travel access to dynamic spending control and being able
and non-travel categories and eliminate the concept of to have real-time authorisation over every charge, “Employees are no longer filing expense
traditional expense reports. TripActions Liquid is a which has saved the company valuable time and
travel payments and spend management solution with resources. Through Stripe Issuing, TripActions’
reports, managers aren’t looking at every
real-time visibility; automated expense reconciliation customers are able to experience the same transaction, and finance doesn't have to
and reporting; and smart physical and virtual cards with functionality and user experience in 20 countries
built-in controls. To power TripActions Liquid, they across Europe, including France, Germany, Spain, figure out the context of every transaction
chose Stripe Issuing, which allows companies to create, and the UK. They saw a 50% MoM adoption rate
manage, and distribute virtual and physical cards. growth in the first three months and 599X growth and whether it's in policy.”
in monthly expense volume in the first year.
Stripe Products
Robin Gandhi
Issuing Connect
SVP for Product and Payments at TripActions
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Shaking up the traditional payment methods—healthcare
Product Market
Today, it takes more than 30 days on average for a provider to receive payment for their Practice General Practice,
services due to complexities inherent in today’s reimbursement models. management Clinic
platform, including
payments and US
insurance for
patients
Embedded Employers
payment, banking,
and ecommerce US
services for better
virtual care
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Transforming consumer behaviours—retail and ecommerce
Embedded
Brick & Mortar Lending
Insurance
POS Terminal Hire Purchase Online Payments B2B payments BNPL B2B BNPL Checkout BNPL 3.0
COVID-19 marked a lasting change in consumer behavior What’s next for embedded finance solutions?
Strong growth in ecommerce led to the rise of BNPL and other payment methods With the rise of inflation, default rates and bad debt are expected to increase
further for BNPL providers globally. This new challenge for loan providers could
1) Ecommerce market size (in $T) 2) Global Ecommerce payment methods
prove to be an opportunity for embedded solutions focussed on debt
management, collection, and recovery (see logos below).
A third of 18–24 year olds who have used BNPL have been charged late
payment fees (% of people surveyed)
WooCommerce is one of the most popular ecommerce platforms in the world, enabling WordPress businesses
to sell and manage orders directly from their websites. In 2021, WooCommerce expanded its partnership with
Stripe to give businesses more features—like subscriptions, in-person payments, and local payment
methods—to help them grow.
Solution Impact
WooCommerce set out to expand its platform In just three months and with a team of fewer
offering to match the rapidly evolving needs of its than 20 people, the company partnered with
merchants. To do this, it decided to launch a Stripe to launch WooCommerce Payments in 17
brand-new platform, WooCommerce Payments, by countries—from Canada to New Zealand and
integrating several different Stripe across Europe. Using a wide range of Stripe
products—including Connect, Instant Payouts, products, WooCommerce was able to quickly
Terminal, and Billing. build and launch an integrated payments solution.
This expanded financial platform helps
WooCommerce capture a greater share of wallet
Products for increased customer retention and allows its
merchants to adapt to evolving customer
Payments Billing expectations and habits.
Terminal Connect
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Finch Capital featured portfolio companies
Symmetrical is building global payroll API rails, In3-embedded interest-free loans, powered by Webio powering embedded conversational
allowing companies to scale payroll internally payment service providers (PSPs) self-service in credit and collections
Symmetrical helps companies onboard and pay In3 has developed a product that seamlessly Webio has developed embedded conversational
workers at scale. The solution is used by mid- to integrates with the tech stack of payment service self-service for debt management and collections,
large-sized flexible workforce companies with high providers (PSPs). Through these integrations, In3 helping to manage debt, payments, and repayment
levels of complexity in the way they handle payroll. allows PSPs to push a buy now, pay later module to schedules right through the debt cycle from early-
their merchant base. Merchants can in their turn add to late-stage debt.
Facilitating payroll processes is a key goal for In3 to their checkout page in a matter of seconds.
companies that hire internationally, grow Through omnichannel conversational AI a customer
internationally, and encounter the problem of paying This close collaboration with In3 allows PSPs to in arrears is directed to a branded digital debtor
employees abroad. [Link] solves this issue, expand their product portfolio and increase their portal to set up payment schedules, make payments
supporting a fast and uninterrupted pace of growth. revenues per transaction significantly. The merchants and notify the company (e.g., lender, utility, telco,
The company’s vision is to make payroll invisible and see a steep increase in conversion rates and basket etc.) of their personal circumstances and promise to
enable everyone to hire and pay anyone in the world sizes, while returns are reduced. pay.
through just a few API calls.
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Trends and the Future of
Embedded Finance
Why is the opportunity now?
B2B2C B2B2B
For example, a consumer visits the British Airways website to buy a flight ticket
and they end up buying travel insurance alongside the flight ticket. Banks and For example, Stripe serves clients across use cases from platform
insurance companies traditionally have distribution networks that push products, and marketplaces, ecommerce, travel and hospitality, and crypto
while embedded finance relies on a pull logic where the consumer purchases the industries and helps them better serve their customers with
financial product at the point of need. tailored embedded financial services.
For example, if clients have a card through the platform, the platform knows their
For example, Grab widens access to financial services such as business expenses and can tie that back to reporting. The software provider can also
wealth management, digital payments, and lending know the seasonality of a business and proactively offer lending when it's needed.
throughout Southeast Asia for the most underserved.
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Embedded finance VC hype cycle
Angel & seed stage Early stage growth Later stage growth Pre-exit stage M&A and IPO stage
The current macroeconomic climate will shape the future of embedded finance …
1 Payroll API is the next big thing 4 Fast invoice platforms could save businesses from insolvency
Payroll APIs will allow financial product providers almost guaranteed payments at Rising costs put businesses under pressure which increases the risk of payment
lower interest rates on the basis of “writing” their deduction into the payroll. With delays and defaults. Invoice finance and funding APIs could solve this problem and
the recent surge of the consumer price index, the need from employees for payday improve the resilience of businesses struggling to get paid and pay suppliers and
loans could also increase. workers in time.
2 The days of the credit card are numbered 5 Neobanks are entering uncharted territory
BNPL could become even more appealing to customers with their low- to no-interest The neobanking industry was born in a low-interest-rate environment where
offering as credit cards increase their interest rates. This will be compounded by lowered challengers could compete on customer-journey automation, personalisation, and
barriers to running card issuance programmes as alternative lenders like BNPLs find predictive analytics. With rising interest rates, high-interest savings accounts offered
other ways to extend their reach outside of merchant checkout page integrations. by traditional banks coupled with BaaS features could look more attractive than ever
to customers, and only the most feature-rich neobanks will win.
3 Embedded finance as a way to fight valuation pressure 6 Embedded insurance is gaining momentum
Recent times have increased the pressure on tech companies’ valuations. Platforms P&C insurers are suffering from margin squeeze from inflation, increasing claims
and marketplaces will accelerate the adoption of embedded finance features as a way costs ahead of premium growth, and this is exacerbated by the loss of revenue from
to monetise and generate more revenue; e.g., Shopify makes significantly more revenue a low-interest-rate environment. The knock-on effect is that this further increases the
from its fintech services to merchants than from SaaS subscriptions (SaaStr, 2021). imperative of growing distribution scale and reducing marginal costs of distribution
through less price-sensitive embedded channels (lowering acquisition costs).
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Our predictions—part 2
7 Wealth tech’s resilience will be challenged by the bearish market 8 Differentiation strategy will rely heavily on market segmentation
With the stock market going down along with the digital asset market, retail investors We expect fintechs and neobanks to double down on specific target verticals and
and high-net-worths might increasingly turn to wealth-technology solutions to user cohorts, since different markets have different financial needs. Embedded finance
customise their investing strategy and help recover their recent losses. Now is the time solutions will be the backbone to serve customers’ needs across segments.
for investment algorithms APIs and embedded robo advisors to prove their value.
32
Conclusion
Key takeaways
The proliferation of APIs and platformification of businesses is at the heart of the evolution of the financial services
industry. Banks are becoming more reliant on technology to stay competitive, and their intrinsic role is refocusing to
being underwriters and liquidity providers.
While Europe is still early in the exit game compared to the US, the market for embedded financial services is maturing,
and we expect growth to accelerate given the progression of the startup ecosystem and investment activity.
The ecommerce and retail industry were early adopters of embedding financial services at the POS including lending,
insurance, and payment services. Other uses cases are now emerging across sectors including travel & hospitality and
healthcare. Marketplaces and platforms are ‘rebundling’ financial services to create frictionless and integrated ecosystems.
The B2B2C and B2B2B business models both present significant opportunities across industries. Some of the most
promising verticals include credit collection, embedded investing solutions, and Payroll API services.
The current macroeconomic situation including increasing interest rates is going to accelerate the use of embedded
financial services, and we will see an explosion of use cases across industries.
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How Stripe can help
Stripe’s banking-as-a-service APIs, along with our robust payments solution, let
businesses—from fintech startups to established platforms—embed financial services directly
into their existing software.
Connect Issuing
Stripe Connect is a payments solution that allows Stripe Issuing allows businesses to instantly build a
businesses to embed multiparty payments and offer card program to issue branded virtual and physical
a variety of financial services to their customers, like cards. Customers use the cards to make purchases
collecting payments and paying third parties. while getting faster access to their sales earnings.
Businesses earn revenue by collecting fees for the Businesses get insight into how their customers
payment services they provide. Stripe Connect is spend their funds, while Stripe handles card
available in Europe, North America, and Asia. production, fulfillment, and shipping. Businesses
earn a share of interchange that’s collected every
time a card is used. Stripe Issuing is available in the
Treasury UK, euro area, and the US.
Stripe Treasury’s APIs allow businesses to create FDIC
insurance–eligible accounts for customers that can
earn yield, send ACH or domestic wire transfers, and Capital
support check deposits (available soon). Stripe handles Stripe Capital is a financing solution that enables
upfront negotiations with a network of banks, embeds businesses to offer fast and flexible financing to
KYC so businesses don't need to build a costly KYC help their customers grow their business. Many
program, and advises on remaining compliance small businesses struggle to get competitive loans,
requirements. Most businesses build Stripe Treasury especially if it’s difficult to underwrite their
and Stripe Issuing together to offer their customers a Scan the QR code to talk to a member
business. Stripe removes that barrier by allowing
way to store, spend, and manage money. Stripe businesses to offer a complete lending program
of Stripe’s team to learn more about our
Treasury is available in the US. through a single integration. Stripe Capital is banking-as-a-service products.
available in the US.
35
About Finch Capital
We are actively looking for investment opportunities and welcome Lourens Ruigrok Eugénie Colonna d’Istria
suggestions and introductions that fit our strategy and criteria. Please Investment Manager Business Analyst
don’t hesitate to reach out! lourens@[Link] eugenie@[Link]
36
Companies like TripActions and Wayflyer are leveraging embedded finance to improve customer experience and operational efficiency by integrating financial services within their platforms. TripActions uses Stripe Issuing to enable a modern employee spend management solution, which includes real-time visibility, automated expense reconciliation, and cutting-edge cards with built-in controls. This eliminates the need for traditional expense reports and enhances efficiency. Similarly, Wayflyer uses embedded finance to provide merchant cash advances efficiently through Stripe's virtual cards, ensuring quick access to necessary funds while reducing operational costs and improving scalability .
Embedded finance providers face several challenges in offering buy-now-pay-later (BNPL) solutions amid rising inflation and potential default rates. One of the primary challenges is managing the increased risk of default as inflation pressures consumers' financial stability, leading to a potential rise in late payment fees and bad debt. Moreover, providers must maintain robust risk assessment and fraud prevention strategies to mitigate losses. Companies may need to innovate their debt management and collections processes, utilizing tools like embedded conversational self-service solutions to efficiently manage and recover debts .
BaaS (Banking-as-a-Service) integrations hold significant potential for transforming traditional banking services by allowing non-banking entities to offer banking services through simple API integrations. This can democratize access to banking services, enabling businesses to streamline financial service delivery, increase the speed at which new financial products can go to market, and diversify revenue streams without the need to become full-fledged banks themselves. BaaS helps banks leverage technology to maintain competitiveness and meet the evolving expectations of digital-savvy consumers, fundamentally reshaping how financial services are distributed and consumed .
Embedded finance can address the financial inclusion gap for small businesses by providing them with easier and more integrated access to financial products and services that would otherwise require navigating complex and inaccessible traditional banking systems. By embedding financial tools into platforms that small businesses already use, it allows for seamless functionalities such as payments, lending, and account management, which simplifies financial management and ensures more inclusive access to vital financial resources. This supports small business growth and reduces the disadvantages they face when competing with larger entities .
Embedded finance has the potential to significantly impact the health and real estate industries by integrating seamless, financial services directly into healthcare platforms and real estate technologies. In healthcare, this can mean improved payment solutions, and insurance offerings that enhance patient experience and operational efficiencies. In real estate, embedded finance could offer solutions like easy mortgage processing, rental payment systems, and property management financial tools. These innovations can reduce friction, increase customer satisfaction, and drive operational efficiencies, creating new business models and enhancing profitability within these sectors .
The COVID-19 pandemic has influenced consumer behavior by accelerating the adoption of digital and contactless payment solutions, a trend that has significantly boosted embedded finance. Consumers have shown an increased willingness to try new brands and payment methods, including buy-now-pay-later (BNPL) services, which has led to the proliferation of such services in various sectors such as travel and hospitality, retail, and e-commerce. This shift in consumer behavior has made embedded finance solutions more relevant as businesses seek to improve customer experience, loyalty, and sales by integrating more flexible and innovative financial services .
The proliferation of SaaS platforms changes the landscape for financial services by creating opportunities for financial services to be integrated into a wide array of business operations smoothly and efficiently. As SaaS platforms evolve from offering basic software solutions (SaaS 1.0) to becoming comprehensive service providers (SaaS 3.0) that include banking-as-a-service (BaaS), businesses can offer customers loans, accounts, and cards alongside typical SaaS offerings. This not only diversifies revenue streams for SaaS providers but also improves customer experience by providing streamlined, all-in-one services that are accessible and convenient .
APIs play a crucial role in the acceleration of the embedded finance industry by simplifying the integration of financial services into non-financial platforms. They allow for open banking practices, enabling third-party developers to build applications and services around the financial institution, enhancing existing financial services, and facilitating new ones. This connectivity reduces operational complexity and time to market for businesses looking to offer financial services, thus accelerating the growth and accessibility of embedded finance solutions .
Platformification contributes to the growth and evolution of embedded finance by creating integrated environments where various services, including financial services, are provided seamlessly as part of the broader platform offering. This trend supports the transformation of platforms into comprehensive operational systems for industries, allowing them to incorporate financial services and thereby enhance customer experience and streamline operations. It reduces the friction of separate financial service interactions, integrating payments, lending, insurance, and more directly into the business process, thus expanding the reach and appeal of embedded finance across sectors .
Embedded finance transforms how financial services are offered to small businesses by integrating payments and financial products directly into non-financial platforms, such as company websites or mobile apps. This approach allows any merchant or brand to rapidly offer innovative financial services to customers at a relatively low cost. By using connective technologies like APIs and cloud computing, embedded finance lowers the barriers to entry and makes financial services more accessible. This enables small businesses to access funding more easily and efficiently, thereby supporting their growth and reducing operational burdens .