CREDIT POLICY SECTION IG No.

: IC/876/2024
RISK MANAGEMENT WING Date : 20/12/2024
HEAD OFFICE : BENGALURU- Index : Advances
560002 Sub Index : General

SUB: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh
sanctions) in Digital Lending Platform(DLP) through Straight
Through Processing(STP) Journey

SYNOPSIS

 End-to-end loan process including sanctioning, digital

documentation, e-stamping and disbursement of the Staff loans

PM
 E-Stamp charges (as applicable to the respective State of execution
of document) & the applicable NeSL charges shall be debited to the

3
employee’s account

:2
 No sanctioning authority for Staff loans opened through DLP
07
The facility of loans to employees have greater relevance with a view to
24

improve their motivation level, inculcate a sense of belonging, ward against

poaching on staff by competitors and make a career in PSBs more attractive
20

and also retain the talent in Bank.

2/

As a part of digitalization and in order to ease the process flow, new module
/1

for submission of application for Staff loans was enabled in HRMS module
under CANNET (Intranet mode) and the same were processed by branches/
20

ROs through LAPS and approved by RO Head. Necessary guidelines in this

regard was issued vide HO Cir. IC /537/2024 dated 26.07.2024.
35

Now, as part of EASE 7.0, competent authority has permitted to integrate

64

sanctioning of fresh Clean Overdraft & DPN loans to staff members in Digital
Lending Platform through STP Journey wherein end-to-end loan process
71

including sanctioning, digital documentation, e-stamping and disbursement

of the Staff loans shall be carried out. The loans shall be sanctioned based
on the approved Business Rule Engine(BRE) in line with our existing Staff
loan eligibility like loan quantum, NTH etc. and there shall be no manual
intervention at any stage of loan approval process.

The Standard Operating Procedure for opening of Staff Loan (OD/DPN) in

Digital Lending Platform through Straight through Process is provided as
Annexure I to this note.

Compliance First, Business Next / का रो बा रो से पहले अनुप लेनु

Sub: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh sanctions) in Digital Lending
Platform(DLP) through Straight Through Processing(STP) Journey

Further, in case of Staff loan(DPN/OD) applications where the BRE is not

accommodating the eligibility due to exceptional circumstances like
ex-service men, IR cases are detected, employees having residual service of
less than 6 months and States where NeSL presently does not provide
facilities for e-signing of documents etc., the prevailing procedure as per HO
Cir. IC /537/2024 shall be continued hitherto.

Also, e-Stamp charges (as applicable to the respective State of execution of

document) & the applicable NeSL charges shall be debited to the employee’s
account and e-stamp charges shall be paid to NeSL through NeSL wallet.
The State where document execution takes place is linked to the DP code of
the branch where the salary account of the employee is being maintained.

PM
Branches/Offices are advised to take note of the above and guide the
employees accordingly.

3
:2
UDAY SANKAR MAJUMDER
CHIEF GENERAL MANAGER
07
24
20
2/
/1
20
35
64
71

2
Sub: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh sanctions) in Digital Lending
Platform(DLP) through Straight Through Processing(STP) Journey

Annexure-I

Standard Operating Procedure for opening of STAFF LOAN (OD/DPN) in

Digital Lending Platform through Straight through Process

Product features

a. All confirmed employees are eligible.

b. Eligible loan amount to be as per employee scale.
c. Attractive interest rate of 7.45%.
d. DPN and OD limit creation included currently. Facility for availing OD

PM
enhancement, renewal, vehicle and home loan will be released in the future.
e. Application-to-disbursement in single journey. No branch intervention

3
required.

:2
Journey flow 07
1. Page will be hosted on URL with Tile Name: The tile Page for Staff will be
24
hosted which will redirect user to user authentication page. The URL for staff
loan products to be separated from the retail portal and URL will be provided
to Staff Members
20
2/
/1
20
35
64
71

2. User authentication: By clicking the link Staff will be directed to User

Authentication page wherein on the left side of screen product features and
documents required will be displayed and on the right-hand side of screen
will be User Authentication. The Staff will begin with entering their
registered mobile number.

3
Sub: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh sanctions) in Digital Lending
Platform(DLP) through Straight Through Processing(STP) Journey

PM
3
:2
3. User authentication: Once a Staff has received the OTP, same can be
entered in the “Enter OTP” field. 07
24
20
2/
/1
20
35
64
71

4. User authentication: Post that the Staff will proceed to authentication. This
will be a dropdown field having values as: PAN Number, Account Number,
Customer ID

4
Sub: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh sanctions) in Digital Lending
Platform(DLP) through Straight Through Processing(STP) Journey

PM
3
:2
07
24
20
2/
/1
20
35
64
71

5
Sub: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh sanctions) in Digital Lending
Platform(DLP) through Straight Through Processing(STP) Journey

PM
3
:2
5. User authentication: Staff has to ensure that T&C and Bureau consent has
been checked, post which they can proceed. 07
24
20
2/
/1
20
35
64
71

6
Sub: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh sanctions) in Digital Lending
Platform(DLP) through Straight Through Processing(STP) Journey

PM
3
:2
6. Staff Details page: The staff user will have to enter his/her Staff Number
07
and click on the ‘Fetch Details’ button which will fetch the HRMS API (Tag).
The relevant columns (Staff Name, Designation, DP Code of Present Branch,
Gross Salary, NTH, Salary Account Number, Total DPN Availed, Existing OD
24

A/c, Existing OD Limit Amount, Eligible OD Limit) will get auto-populated

(non-editable) with details fetched from HRMS Staff Details API.
20

If there are any external deductions not available from CBS, then the staff has
to mention those details in the ‘Other Deductions’ tab.
2/

Here, they have an option to choose whether they want to avail an OD or

/1

DPN. If the staff member has exhausted their eligibility, then they will not be
able avail further loan. As a result, they will not be able to move ahead in the
20

portal.
The staff user has to input the details wherever necessary and has to check
35

the disclaimer checkbox. On clicking on Proceed button, the application will

proceed to the next page.
64
71

7
Sub: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh sanctions) in Digital Lending
Platform(DLP) through Straight Through Processing(STP) Journey

PM
3
7. Avail offer page: This page will display two sliders on the right side for

:2
Required loan amount and tenure. This will be based on scale-wise eligibility
available. 07
24
20
2/
/1
20
35
64
71

The staff member is required to select their desired loan amount and tenure
in the slider. Please note that in case of OD the tenure slider will be fixed to
24 months.
After editing the slider, the Staff is required to click on Avail offer button,
wherein fields in the left side i.e. Required loan amount, tenure, rate, EMI (if
applicable), will be recalculated.

8
Sub: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh sanctions) in Digital Lending
Platform(DLP) through Straight Through Processing(STP) Journey

PM
3
Staff to make sure they click on Avail offer button, before proceeding to the

:2
next screen.
07
8. Final eligibility and documentation page: The right side of the screen with
display disclaimers and user content that will be required before proceeding
to e-signing and e-stamping of the loan documents.
24

This screen also has a functionality to view the generated unsigned

documents before proceeding for e-signing and e-stamping.
20

The fields in the left side i.e.Required loan amount, tenure, rate, EMI (if
applicable), will be display the final eligibility of the Staff for the selected loan
2/

(OD/DPN).
/1

The eligibility is calculated through NTH, salary, scale-wise policy and

checked with the user input. The lowest of all amounts will be considered as
20

the final eligibility.

After verifying all loan details and the generated documents, the Staff
35

member is required to click on proceed.

This will trigger the e-signing process. A link from NeSL will be generated
64

and sent on SMS/Email. The Staff is required to complete the procedure on

the NeSL portal and return to the Staff Portal.
71

9. Receive the Money page: After e-signing is successfully completed, the Staff
is required to resume their application.
Post resume, the Staff will land on this page. The Staff is required to verify
their salary account details and validate them with an OTP. Post that, the loan
account will be created, and loan will be disbursed. In case of OD, the OD limit
will be created.

10. Summary page: This page will display a summary of the loan availed. It also
has an option to download the e-signed documents. These documents will
also be sent on the registered email id.

9
Sub: Integration of Staff Loans-Staff DPN & Staff Clean OD (for fresh sanctions) in Digital Lending
Platform(DLP) through Straight Through Processing(STP) Journey

PM
3
:2
*****
07
24
20
2/
/1
20
35
64
71

10