Cloud Solution

for

EcoClean Solutions

By Adrian Saltos
Table of Contents

Page 1 Milestone #1 - Cloud Principles and Design

Business Description and Research
Deployment Model
Service Model
Infrastructure Diagram
Page 4 Milestone #2 - Cloud Networking & Storage
Additional Business Research
Procedures when ISP goes down
Virtual Private Network
Kinds of Files Stored
How will Business Connect?
Domain Name System
Storage Providers
Content Delivery Network
Page 5 Milestone #3 - Assessing Cloud Needs
Research
Framework Diagram
Baseline
Feasibility
Gap Analysis
Gap Analysis Diagram
Page 6 Milestone #4 - Engaging Cloud Vendors
Capital and Operating Expenditures
Potential Cloud Vendors
Variable and Fixed Costs
Licensing Model
Evaluation of Cloud Vendors
Service Level Agreement
Migration Principles

Page 7 Milestone #5 - Management and Technical Operations

Aspects of Operating
Development & Operations
Financial Planning

2
Page 8 Milestone #6 - Compliance and Security
Data Sovereignty
Regulatory Concerns
Industry-Based Requirements
International Standards
Certifications
Security Concerns, Measures, and Concepts

Page 9 Milestone #7 - Governance and Risk

Risk Assessment
Risk Response
Documentation
Vendor Lock-In
Policies and Procedures
 Milestone #1 - Cloud Principles and
Design
Business
Research

EcoClean Solutions
Business Name

Number of Employees 50

New York City, USA

Location(s)

How long has the company 10 years

been in business
EcoClean Solutions is a sustainable
laundry and cleaning service
Purpose of the Business provider that focuses on eco-
friendly cleaning methods for
households and businesses.
Local server for storage, Microsoft
Existing Technologies Office for internal communication,
QuickBooks for accounting, and an
outdated in-house ERP system.
The company is looking to expand
its service offerings to include
Other Notes automated, app-based scheduling
and eco-product sales.

Deployment Model

EcoClean Solutions will use a hybrid cloud model. This will involve using public
cloud services for noncritical workloads like app hosting and data storage, while
maintaining some sensitive operational data on a private cloud. This setup will
allow flexibility in scaling operations while ensuring the privacy of sensitive
customer data.

1
Service Model

The proposed cloud solution will utilize Infrastructure as a Service (IaaS) for
flexible control over virtual machines and databases. Additionally, Platform as a
Service (PaaS) will be used for application development and scaling. For day-to-
day office activities, Software as a Service (SaaS) like Microsoft 365 and
QuickBooks Online will be employed.

Cloud Design for your Business

A multi-cloud strategy will be implemented where services are distributed across

Amazon Web Services (AWS) and Microsoft Azure. AWS will handle the majority of
the backend infrastructure, while Azure will be used for app development and
deployment.

Infrastructure Diagram
Milestone #2 - Cloud Networking and
Storage
Additional Business Research

Internet Service
Provider Name Verizon Business

Data Connection Type

Fiber Optic

Download and Upload speeds 1 Gbps download, 500 Mbps

upload
More than one ISP? No, but exploring backup options
for critical operations

Procedures when ISP goes down

Implement a backup LTE connection for essential business tasks. In case of

downtime, automated failover will switch the company’s essential operations to
the backup LTE network.

Virtual Private Network

A VPN will be deployed to secure communications between remote employees

and the company’s private cloud. This ensures encrypted and secure access to
sensitive data.

Kinds of Files Stored

The business stores customer order data, billing information, employee data, and
operational records. All sensitive files will be encrypted.

How will the Business Connect?

Employees will access the cloud services via secure VPN, and customers will use
the web and mobile applications to interact with the services.
Domain Name System

The DNS service will be managed through AWS Route 53 for reliability and
redundancy.

Storage Providers

AWS S3 for scalable storage and Azure Blob Storage for backup.

Content Delivery Network

A CDN from Cloudflare will be used to speed up web and app content delivery
globally.

Updated Infrastructure Diagram

Milestone #3 – Assessing Cloud Needs
Research

CEO: Adrian Esteban Saltos Salazar

Key Stakeholders CTO: Maria Gonzalez
Operations Manager: David Smith
Finance Manager: Sarah Johnson
IT Lead: Mark Lee
Single Point of Operations: David Smith
Contact for each Finance: Sarah Johnson
department IT: Mark Lee
Customer Service: Emily Chen
Marketing: Laura Brown

SPOC for the CTO: Maria Gonzalez

organization

Framework Diagram

Current on-premise servers are nearing capacity and failing to meet the business's
growing needs.
Baseline

The current environment of EcoClean Solutions is performing at a suboptimal

level, with reliance on outdated on-premises servers that frequently experience
downtime and slow response times. Currently, the legacy ERP system has
limited functionality, causing inefficiencies in managing customer orders and
operational workflows. Benchmarks for current system performance indicate
that average downtime is approximately 10 hours per month, which directly
affects customer satisfaction and business revenue.

To improve operational performance, EcoClean Solutions must enhance its IT

infrastructure. The company has set specific performance benchmarks, such as
achieving 99.9% uptime for critical applications and reducing the order
processing time by 50%. The existing system’s performance does not meet these
benchmarks, highlighting the urgent need for a transition to a cloud-based
solution.

Feasibility

Future requirements clearly indicate the necessity for cloud services, particularly
as EcoClean Solutions aims to expand its customer base and service offerings. The
flexibility and scalability of cloud resources will enable the company to respond
more effectively to seasonal demand fluctuations, ensuring that resources are
aligned with business needs.
EcoClean possesses several capabilities that facilitate the migration to the cloud,
including a basic understanding of cloud technologies among staff and existing
relationships with cloud service providers. Capabilities that can be offloaded to the
cloud include data storage, application hosting, and customer relationship
management systems. Transitioning these functions to the cloud will not only
reduce the burden on internal IT resources but also enhance the company's agility
and responsiveness to market changes.

Gap Analysis

A gap analysis for EcoClean Solutions reveals several discrepancies between its
current state and desired future state across multiple categories:
 Business: Currently lacks automation in order processing, with a goal to
achieve full automation by implementing cloud-based solutions. Action needed:
Identify and integrate an appropriate cloud ERP system. Priority: High. Owner:
Operations Manager. Due Date: 6 months.
 People: Staff currently has limited cloud training; the goal is to ensure all
employees are trained on new cloud tools within the next year. Action needed:
Develop and implement a training program. Priority: Medium. Owner: IT Lead.
Due Date: 3 months.
 Governance: No defined governance framework for cloud usage; the goal is to
establish cloud governance policies. Action needed: Create a cloud governance
framework. Priority: High. Owner: CTO. Due Date: 4 months.
  Platform: The current on-premises platform does not support scalability; the
goal is to migrate to a hybrid cloud model. Action needed: Plan and execute the
migration strategy. Priority: High. Owner: IT Lead. Due Date: 5 months.
 Security: Current security measures are inadequate for cloud operations; the
goal is to implement multi-factor authentication and data encryption. Action
needed: Evaluate and enhance security protocols. Priority: High. Owner: IT Lead.
Due Date: 2 months.
 Operations: Inefficient manual processes lead to delays; the goal is to
streamline operations through automation. Action needed: Identify processes for
automation. Priority: Medium. Owner: Operations Manager. Due Date: 6 months.

Gap Analysis Diagram

Current Action Due

Category Goal Priority Owner
State Needed Date

Full
Identify
Manual automati
and
order on of Operation
Business integrate High 6 months
processin order s Manager
cloud ERP
g processin
system
g
All Develop
Limited employee and
People cloud s trained implement Medium IT Lead 3 months
training on cloud training
tools program
No cloud Establish
Create a
governanc cloud
Governan cloud
e governan High CTO 4 months
ce governance
framewor ce
framework
k policies
On-
Migrate Plan and
premises
to hybrid execute
Platform platform High IT Lead 5 months
cloud migration
limits
model strategy
scalability
Evaluate
Inadequa
Inadequat and
te
Security e security enhance High IT Lead 2 months
security
measures security
measures
protocols
 Manual Streamline
Identify
Operation processes operations Operations
Milestone #4 – Engaging Cloud Medium
s lead to VendorsManager
through
processes for
automation
6 months
delays automation

Capital and Operating Expenditures

Examples of Capital Expenditures:

 Cloud Infrastructure Investment:
o Justification: Initial costs related to setting up cloud services (e.g.,
AWS or Azure subscription fees) are necessary for transitioning to a
cloud-based model, which is essential for improving operational
efficiency.
 Software Licensing Costs:
o Justification: The purchase of software licenses for cloud-based
applications (e.g., ERP or CRM) is crucial for ensuring compliance and
access to essential tools.

Examples of Operating Expenditures:

 Monthly Cloud Service Fees:
o Justification: Ongoing payments for cloud services provide EcoClean
with access to scalable resources, enabling the business to operate
efficiently without investing in physical infrastructure.
 Maintenance and Support Costs:
o Justification: These expenses are necessary to ensure that cloud
systems are running smoothly and to minimize downtime, which is
critical for customer satisfaction.

Potential Cloud Vendors

Cloud Vendors:
Amazon Web Services (AWS):
o Overview: AWS is a leading cloud service provider offering a
comprehensive range of services, including computing power, storage
solutions, and databases. AWS is well-suited for EcoClean Solutions due to
its scalability and global infrastructure.
o Benefits for EcoClean:
 Scalability to handle fluctuating workloads during peak seasons.
 Extensive services that can accommodate diverse business needs,
such as data storage and application hosting.

Microsoft Azure:
o Overview: Azure provides a robust cloud platform with strong integration
capabilities, especially for businesses using Microsoft products. Its support
for hybrid cloud solutions is particularly beneficial for EcoClean, which may
want to maintain some on-premises systems.
o Benefits for EcoClean:
 Seamless integration with Microsoft 365, which EcoClean uses for
collaboration and productivity.
 Strong support for building and deploying applications using familiar
Microsoft tools.

Variable and Fixed Costs

Examples:
 Variable Costs:
o Data Transfer Fees: Charges incurred based on the amount of
data transferred in and out of the cloud.
 Justification: These costs can fluctuate based on the
business's data usage patterns, impacting overall operational
expenses.
o API Usage Charges: Fees for using cloud services via APIs, which
may vary depending on usage.
 Justification: These fees are dependent on the volume of API
calls made by applications, directly tied to business
operations.
 Fixed Costs:
o Monthly Subscription Fees: Fixed payments for cloud services
regardless of usage (e.g., base fee for using a cloud service).
 Justification: These costs provide budget predictability,
ensuring access to cloud resources.
o Employee Salaries for Cloud Management: Salaries for staff
responsible for managing and maintaining cloud services.
 Justification: These salaries are consistent, reflecting ongoing
operational needs.

Licensing Model

 Pay-as-You-Go Model: This model allows businesses to pay for only the
resources they use without long-term contracts.
 o Justification: This flexibility is beneficial for EcoClean Solutions, as
it can scale resources up or down based on fluctuating demand.

Evaluation of Cloud Vendors

Evaluation Method: Proof of Concept

 Conduct a proof of concept for both AWS and Azure to test their services in a real-world
scenario, assessing performance, ease of integration, and user experience.
 Service Level Agreement

Amazon Web Services (AWS):

 Levels of Performance: Provides an SLA of 99.99% uptime for many
services.
 Uptime: AWS offers "four nines" of uptime.
 Compensation for Outages: Offers service credits based on the amount
of downtime experienced.
Microsoft Azure:
 Levels of Performance: Similar SLA of 99.95% to 99.99% uptime
depending on the service.
 Uptime: Also provides "four nines" or more for most services.
 Compensation for Outages: Provides service credits based on the
duration of the outage.

Migration Principles

Lift and Shift: Migrate applications as-is to the cloud to minimize

disruptions.
Phased Migration: Gradually move applications and workloads to the
cloud to reduce risk and complexity.
Cloud Optimization: Post-migration, review applications for
performance and cost-efficiency.
Milestone #5 – Management and
Technical Operations

Aspects of Operating

Data Management: Use AWS S3 or Azure Blob Storage

Replication, Locality, and for data replication across multiple
Backup regions, ensuring redundancy and
disaster recovery. Implement
automated backups to prevent
data loss.
Availability: Zone & Leverage AWS Availability
Geo-Redundancy Zones or Azure Regions to
ensure high availability and geo-
redundancy, minimizing downtime
and allowing recovery in case of
regional failure.
Disposable Implement auto-scaling with
Resources AWS Lambda or Azure
Functions to dynamically allocate
and deallocate resources based on
real-time demand, reducing waste
and optimizing cost.
Monitoring and Visibility: Use AWS CloudWatch or Azure
Alerts & Logging Monitor to set up real-time
monitoring of the infrastructure,
with automated alerts and logging
for system health and
performance tracking.
Optimization: Auto-scaling Use AWS CloudWatch or Azure
& Right-Sizing Monitor to set up real-time
monitoring of the infrastructure,
with automated alerts and logging
for system health and
performance tracking.

Development & Operations

By adopting DevOps practices, EcoClean Solutions can significantly enhance its
software development and operations processes in the cloud. DevOps promotes
collaboration between development and operations teams, speeding up deployment
cycles and improving reliability.
1. Continuous Integration and Continuous Deployment (CI/CD):
Using AWS CodePipeline or Azure DevOps, EcoClean can establish
automated CI/CD pipelines that will streamline the deployment process. This
will ensure that new updates and features are tested and deployed quickly,
improving the responsiveness of the business to market demands.
2. Infrastructure as Code (IaC):
With tools like AWS CloudFormation or Azure Resource Manager,
EcoClean can define and provision infrastructure through code. This approach
ensures consistency, reduces manual errors, and allows the company to easily
replicate environments as needed, especially when scaling or expanding
operations.

Financial Planning

EcoClean Solutions needs careful financial planning to manage cloud resources

effectively. Here are three key financial planning considerations:
1. Budget Forecasting for Cloud Resources:
Using tools like AWS Cost Explorer or Azure Cost Management, EcoClean
can forecast cloud resource expenses based on usage trends. This helps in
setting an accurate budget and ensures that there are no unexpected overages
in cloud service fees.
2. Cost
Milestone #6 – Compliance and
Security
Optimization with Reserved Instances:
Reserved instances offer a cost-saving opportunity for long-term cloud
resource usage. EcoClean can commit to using certain services like virtual
machines or databases for a 1-3 year term in exchange for discounted rates.
This helps in reducing operating costs, especially for predictable workloads.
3. Monitoring Variable Costs:
Variable costs, such as data transfer fees and API usage charges, need to
be tracked regularly to avoid unexpected expenses. Implementing real-time
monitoring of these costs with tools like AWS Budgets or Azure Cost Alerts
ensures that EcoClean stays within its financial goals.

Data Sovereignty

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Regulatory Concerns

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Industry-Based Requirements

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International Standards

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Certifications

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Security Concerns, Measures, and Concepts

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Milestone #7 – Governance and Risk
Risk Assessment

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Risk Response

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Documentation
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Vendor Lock-In

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Policies and Procedures

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