INCIDENTTTR CUS SUMMARYREPORTED OWNER GOWNER CUSTOMESERVICE WITEL WORKZON
INC13101701:21:12 [SQM] - M 2024-07-06TA HD WITEL SUMS PL-TSEL INTERNETSUMSEL BKS
INC13101601:21:11 [SQM] - M 2024-07-06TA HD WITEL SUMS PL-TSEL INTERNETSUMSEL BKS
INC13101601:21:12 [SQM] - M 2024-07-06TA HD WITEL SUMS DCS INTERNETSUMSEL BKS
INC13101101:35:07 [SQM] - M 2024-07-06TA HD WITEL SUMS PL-TSEL INTERNETSUMSEL BKS
INC13100801:36:12 [SQM] - M 2024-07-06TA HD WITEL SUMS PL-TSEL INTERNETSUMSEL BKS
INC13100801:36:12 [SQM] - M 2024-07-06TA HD WITEL SUMS PL-TSEL INTERNETSUMSEL BKS
INC13100801:36:13 [SQM] - M 2024-07-06TA HD WITEL SUMS PL-TSEL INTERNETSUMSEL BKS
INC13088207:11:42 T1/ 1970162024-07-06TA HD WI 20920557 PL-TSEL INTERNETSUMSEL BKS
INC13088207:17:55 206422 / s 2024-07-06TA HD WI 20920557 PL-TSEL INTERNETSUMSEL BKS
INC13070121:21:30 [1117021022024-07-05TA HD WI 18970131 PL-TSEL INTERNETSUMSEL BKS
INC13069322:19:49 [SQM] - M 2024-07-05TA HD WITEL SUMS PL-TSEL INTERNETSUMSEL BKS
STATUS STATUS DTICKET I REPORTED CONTACTCONTACTCONTACTBOOKING DESCRIPTREPORTED
BACKEND2024-07-06 15:11:16 PROACTIVE_TICKETZUBAIDA
BACKEND2024-07-06 15:11:17 PROACTIV081368678MUHAMMAD IHSAN
BACKEND2024-07-06 15:11:15 PROACTIV6.28E+12 TIYA SRIHARTATI GUMAY
BACKEND2024-07-06 14:57:20 PROACTIV+62853778SUPARDI
BACKEND2024-07-06 14:56:13 PROACTIV8.12E+10 BUDI HARTONO
BACKEND2024-07-06 14:56:13 PROACTIV+62822110ARY EVENDRI
BACKEND2024-07-06 14:56:12 PROACTIV+62853676MUHAMMAD BIMAN SAPUTRA
BACKEND2024-07-06 09:45:14 SYAFIRA.A8.11E+08 bp ebi Assigned By RK
BACKEND2024-07-06 09:14:00 ANIK.SUS 082178042Yulieza Kost 2024-07-06Customer Assign
BACKEND2024-07-05 19:10:07 MY.INDIH 8.53E+10 Yoseph Seyosephset 2024-07-06Reassigned By HD
BACKEND2024-07-05 18:11:46 PROACTIV087113111NADIA SEPTRI IRAWAN
SOURCE TSUBSIDIA EXTERNALCHANNELCUSTOMECLOSED BCLOSED / CUSTOMER CUSTOMESERVICE I
PROACTIVE 50 HVC_GOLD 57404094 ZUBAIDA 57404094
PROACTIVE 50 HVC_GOLD 63159704 MUHAMMA63159704
PROACTIVE 50 HVC_GOLD 64859228 TIYA SRI 64859228
PROACTIVE 50 HVC_GOLD 60191266 SUPARDI 60191266
PROACTIVE 50 HVC_GOLD 64233140 BUDI HAR64233140
PROACTIVE 50 HVC_GOLD 64026657 ARY EVEN64026657
PROACTIVE 50 HVC_GOLD 62097372 MUHAMMAD 62097372
CUSTOMER 240706-10 2 HVC_GOLD 33764627 KENNY SH33764627
CUSTOMER 240706-10 19 HVC_GOLD 64922752 M ABEL P 64922752
CUSTOMER MYINX-172 40 HVC_GOLD 13244685 TARCISIU 13244685
PROACTIVE 50 HVC_GOLD 59835725 NADIA SE 59835725
SERVICE SLG TECHNOLLAPUL GAUL ONU RX PENDING DATEMODIINCIDENTREGION
1.12E+11 SILVER Fiber 0 NULL | -500 2024-07-06 16:32:28 REG-1
1.12E+11 SILVER Fiber 0 NULL | -500 2024-07-06 16:32:28 REG-1
1.12E+11 SILVER Fiber 0 NULL | -500 2024-07-06 16:32:28 REG-1
1.12E+11 SILVER Fiber 0 NULL | NULL 2024-07-06 16:32:26 REG-1
1.12E+11 SILVER Fiber 0 NULL | -500 2024-07-06 16:32:25 REG-1
1.12E+11 SILVER Fiber 0 NULL | -500 2024-07-06 16:32:25 REG-1
1.12E+11 SILVER Fiber 0 NULL | -500 2024-07-06 16:32:25 REG-1
1.12E+11 SILVER Fiber 0 -22.84 2024-07-06 16:31:56 REG-1
1.12E+11 SILVER Fiber 0 null 2024-07-06 16:31:55 REG-1
1.12E+11 SILVER Fiber 0 -500 2024-07-06 16:31:37 REG-1
1.12E+11 SILVER Fiber 0 NULL | -500 2024-07-06 16:31:35 REG-1
SYMPTOMHIERARCHSOLUTIONDESCRIPTKODE PR PERANGKTECHNICIDEVICE NWORKLOGCLASSIFI
INTERNET | TECHNICAL | PROACTIVE MONET ODP-BKS-FBD/017 FBTECHNICA
INTERNET | TECHNICAL | PROACTIVE MONET ODP-BKS-FAL/135 FATECHNICA
INTERNET | TECHNICAL | PROACTIVE MONET ODP-BKS-FBD/017 FBTECHNICA
INTERNET | TECHNICAL | PROACTIVE MONET ODP-BKS-FM/051 FM/TECHNICA
INTERNET | TECHNICAL | PROACTIVE MONET ODP-BKS-FAL/137 FATECHNICA
INTERNET | TECHNICAL | PROACTIVE MONET ODP-BKS-FAL/143 FATECHNICA
INTERNET | TECHNICAL | PROACTIVE MONET ODP-BKS-FAL/134 FATECHNICA
INTERNET | TECHNICA
INTERNET - IKR/IKG FIBER OPTIC 18840009 ODP-BKS-F
209387 / CTECHNICA
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati To18790003 ODP-BKS-F
100734 / CTECHNICA
INTERNET | TECHNICAL | Tidak Bisa Browsing - Tidak Bisa Kon16910425 ODP-BKS-F150421 / CTECHNICA
INTERNET | TECHNICAL | PROACTIVE MONET ODP-BKS-F
PengukuraTECHNICA
REALM RELATED TSC RESUSCC RESUTTR AGENTTR MITR TTR NASI TTR PENDTTR REGI TTR WITE
telkom.net NO N/A | N/A 00:00:00 00:00:00 01:21:12 00:00:00 01:21:12 01:21:12
telkom.net NO N/A | N/A 00:00:00 00:00:00 01:21:11 00:00:00 01:21:11 01:21:11
telkom.net NO N/A | N/A 00:00:00 00:00:00 01:21:12 00:00:00 01:21:12 01:21:12
telkom.net NO N/A | N/A 00:00:00 00:00:00 01:35:07 00:00:00 01:35:07 01:35:07
telkom.net NO N/A | N/A 00:00:00 00:00:00 01:36:12 00:00:00 01:36:12 01:36:12
telkom.net NO N/A | N/A 00:00:00 00:00:00 01:36:12 00:00:00 01:36:12 01:36:12
telkom.net NO N/A | N/A 00:00:00 00:00:00 01:36:13 00:00:00 01:36:13 01:36:13
telkom.net NO N/A | N/A 00:00:00 00:00:00 07:11:42 00:00:00 07:11:42 06:46:42
telkom.net NO N/A | N/A 00:00:00 00:00:00 07:17:55 00:00:00 07:17:55 07:17:55
telkom.net NO N/A | N/A 00:00:00 00:00:00 21:21:30 00:00:00 21:21:30 21:21:30
telkom.net NO N/A | N/A 00:00:00 00:00:00 22:19:49 00:00:00 22:19:49 22:19:49
TTR END NOTE GUARANTE
RESOLVE SN ONT TIPE ONT MANUFACIMPACTEDCAUSE RESOLUTI
01:21:12 HWTCE75FOPEN_HUAWEI
01:21:11 FHTT9C80OPEN_FIBERHOME
01:21:12
01:35:07 ZTEGCF4EZTEG-F670L
01:36:12 HWTCE757 OPEN_HUAWEI
01:36:12 FHTT9D1EOPEN_FIBERHOME
01:36:13 ZTEGD10AZTEG-F670L
07:11:42 NON GUARANTEE 48575443 HG8245H
07:17:55 NON GUARANTEE 48575443492A5FAC
21:21:30 ZTEGCCA7 ZTEG-F609
22:19:49 ZTEGCEFD ZTEG-F670L
NOTES ESRK INFORMATION
ODC-BKS-FBD ODC-BKS-FBD
ODC-BKS-FAL ODC-BKS-FAL
ODC-BKS-FBD ODC-BKS-FBD
ODC-BKS-FM ODC-BKS-FM
ODC-BKS-FAL ODC-BKS-FAL
ODC-BKS-FAL ODC-BKS-FAL
ODC-BKS-FAL ODC-BKS-FAL
ODC-BKS-FAH ODC-BKS-FAH
ODC-BKS-FE ODC-BKS-FE
ODC-BKS-FAE ODC-BKS-FAE
ODC-BKS-FAE ODC-BKS-FAE
